Palazzo East

I've lived at the Palazzo East for over a year now, and boy let me tell you about some of the experiences I have had. First of all, most of the management is a joke and thinks their time is more precious than their residents. I had a professional musician/piano teacher move into the unit above mine. He moved in with a piano and other musician instruments which he likes to play throughout the day, sometimes for hours. I could hear EVERYTHING, every note, every scale, and it was loud enough where I wouldn't even be able to hear my television when he was playing full force. I'm a law student and having a piano player live above me is incredibly disruptive. It is also arguably in violation of my implied warranty of habitability, covenant of quiet enjoyment, etc promised to me by CA Law. I tried to communicate with the management several times, and for the first month of so they did absolutely nothing about it. I finally went to the manager and politely explained the urgency of my situation. I gave him over a week to speak to his legal department and of course he never got back to me, and then proceeded to ignore my phone calls for 5 days when I tried to contact him over two weeks later. I had to ask my lawyer to call and help me handle the situation. Long story short, the Palazzo was hardly sympathetic of my concerns, were quite dismissive of my needs, and resolved the problem by telling me I could move (they didn't pay any of the costs other than waiving a $600 transfer fee, which is ridiculous money making ploy to begin with). They also raised my rent by $70 in the new unit I picked out (which is essentially the same unit I had before, just in a different location). They were even unwilling to help me lower my rent in my new unit a bit or cover any overlap costs that resulted from me being forced to lease my unit a week earlier than my move out day. I understand this may have been a legal gray area for them and they felt they weren't required to do anything, but when you pay excessive amounts for rent, you expect a sympathetic, professional, and responsive management that works with both parties to come to a fair resolution. I guess that's too much to ask for here. The Palazzo never fails to remind you how they're trying to cheapen your experience day by day and squeeze every single last dime out of your wallet if they can. To the Palazzo, it's quite clear that they don't think of you as residents/customers they value, but instead see you as nothing but giant wallets they're trying to squeeze money out of day and night. I understand most businesses feel this way, but at least they pretend to care about your needs. For example, Palazzo used to have wonderful amenities and services, but those long gone. The days of water and fresh fruit in the spa, towels and snacks at the pool, and a water boy service at the pool are long gone. They're slowly cutting amenities that are basic and of little cost to them such as providing a water dispenser and plastic cups in the spa. However, instead they've decided to invest in making the front desk of the spa a retail haven. They sell bikinis, chapstick, thongs, nail polish etc near the front desk which they try and sell to the residents. Residents live at the Palazzo and pay inflated prices for rent because they want superior service, NOT because they want to be a tacky leopard print bikini at the front desk. Instead of fronting money to purchase unnecessary knicknacks that no one buys, spend that money to keep residents happy so they'll renew their leases! OH YES, and let's not forget the class action lawsuit the residents filed against the palazzo because the Palazzo failed to pay their water bill on time and got excessive overage fees. Instead of handling the issue themselves, they quietly charged each resident more to cover the late fees. AY yi yi yi. You may be wondering why I still live here. It's honestly just because I'm too busy to move, the Palazzo is pretty close to where I go to school, and I'm also currently looking into purchasing my own place. I decided I'd rather spend my energy working with a realtor than wasting my time finding a new apartment for rent. As much of a dump as this place is, I'm putting up with it solely for my own convenience for the time being.

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

Don't live here. The neighbor above me are walking load and the sound ventilation is really bad. In addition, the new SmartRent system they have upgrading the keys with passcode access. When I was traveling to Europe, maintenance entered my apartment but I have not have any service request lately. There is not a notification before doing any service or entering of my home which was disrespectful. I called the leasing office, they just said that they will reach back to me when they get any information on anything going on in my apartment. But they never called back. You don't want to worry about your apartment being entered by somebody with no heads up and don't know what is going on with your home. And you really need a live camera to monitor your home just to make sure no one is messing up your stuff when you are not home. It's really bad this community gives you this unsafe feeling. And the community does not guarantee your valuables being safe even with this kinds of free, disrespectful entries.

I was a resident for four years, and saw the quality of living go from just acceptable to completely AWFUL. My candid opinion is that everyone should STAY AWAY FROM THIS PLACE! Management is unresponsive and ineffective. Here are just a few examples. I was in building 3, and my neighbors got to the point where they woke me up almost every weekend at 2AM or 3AM - and management did NOTHING. Management did nothing about dogs taking dumps in the hallway, neighbors leaving garbage lying around, or for that matter any other problem. I wasn't able to use my balcony almost the entire time I was there because my neighbors were chain smokers. All of these things could have been handled, except that management NEVER helped with anything unless you chased them down repeatedly. Even with the things that are totally in their control. For example, I have proof that I paid my rent on time (management even admitted in writing that I paid my rent on time), but their records are still wrong. The final straw was when it took TWO months for me to get my security deposit back after I moved out. I finally wrote to the CEO of their parent company (AIMCO), telling him I was going to sue his company: that was the ONLY reason why they finally gave me my money. Don't be fooled by the nice facilities and apartments. Management is HORRIBLE, incompetent, and will do NOTHING to help you unless you write to their CEO. Finally - to be fair, if you're 20 or 30 something, single, and into partying this is probably the right place for you because you probably won't care about the things that management is suppose to do. Good luck! BTW - Carol W. of the Palazzo Communities, don't bother annoying me with your canned response. You guys had FOUR years to make a good impression and never bothered then.

Very confusing layout due to the lack of visible labeling on building. Difficult to have food delivered. Guards give zero information and enjoy confusing tenants, prospective renters, guests and delivery drivers. The thought of The Palazzo Communities now fill me with a lingering disgust. I would rather be subjected to fatwa then be within these gated walls.

Anthill in the heart of Los Angeles

Terribly overpriced for such small rooms. Neighbours smoke despite being a smoke-free apartment and the service never help.

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

The building was made so that it creates a tunnel. If you live towards the inside you can hear everything all night long. If a woman walks through with heels on she sounds like she is in your apartment. I live on the 3rd floor. Additionally I love animals but there is no control on the barking. The building is so greedy that they do not consider the tenants that do not have dogs. But since they get extra money for animals management does nothing to fix the problem. Which happens all night long and all day. Do not be a person that is self employed and work from home you will get absolutely no relief from the dog barking and noise. As far as rent, I have lived here for five years and they do not believe in not raising your rent every year by at least $100 per month. There is absolutely no loyalty.

This is disgusting , I woke up to my shower filled with poop and flooded with water . my entire apartment smells like poop . I pay $3200 a month for rent this is absurd, I now can not go to work because I can not shower and who wants to come home to a shower filled with poop.

I wish we had done more research before moving into Palazzo East. Management is horrendous and will renege on their signed agreements. I paid my rent 1 day late ONCE and they have decided that my parking concession is now forfeited for the remainder of my lease term. Nothing in my signed agreement supports this, but management will not help. Refused to connect me with supervisors, claiming everyone else was "on leave" for a month. If you like being nickel and dimed and scamed by your management company, definitely move in to Palazzo East.

The gorgeous exterior of this community drew me in as I was driving the area, hunting for apartments. The resort-style pool looked nice and I liked the Spanish theme. Went to the leasing office to request information. A male associate told me he'd find someone who could take me on a tour. Ten minutes and two cups of coffee later, I was told that no one was available. REALLY? I'll take my moolah elsewhere. If you can't make time for me as a prospective resident, I'm quite sure that you won't think much of me as a resident. Too bad. Deuces

My husband & I are current residents & we regret choosing this place as our home. We know a few of the celebs that live in the penthouses & for a fact all the attention & care goes to the penthouses. IF YOU ARE NOT A CELEBRITY OR AN IGNORANT KID WITH NO STANDARDS STAY AWAY FROM THIS PLACE. We have been here over 3 months. The noise level is outrageous because the walls are super thin. We hear EVERYTHING as if it were happening in our living room. We loose sleep every night because of the foot steps upstairs. We hear neighbors having sex, conversations that take place outside. Every door that opens shuts around our apt make our walls tremble. The quality of the appliances are crap. The light fixtures are from the 80's. They flicker & make the most annoying buzzing sound. The shower door leak water onto the floor after every shower. The sinks make gurgling sounds & dirty water has resurfaced into the sinks. Nerve wrecking! The plumbing is a huge issue including in the parking garage. Random pipes leaking water on to the cars & the garbage smell slaps you when you walk into the garage. The ventilation system is horrible. They have changed the filters however if I dust today in a few hours you will have a film of dust as if it were months since you've dusted. The employees from management, maintenance, & security are nice but they are conditioned to beat around the bush when an issue needs to be resolved. Essentially they are very apologetic & sweet but do nothing to fix the issue. I complained 2 wks after moving in & months later we are still having the same problems. After so many years of living in different apartment complex around the world this has been the worst! As I'm writing this review I am also trying to enjoy the sweet stomping noise from upstairs making my wall pics shift. Home sweet home if you enjoy this type of zoo. If you have nervous pets DO NOT TORTURE THEM BY MOVING HERE.

Dear Mr. G of Palazzo: Instead of contacting you directly, I like to respond here so that more public can relate. I already suggested to let the management know regarding your current outrageous policy and think about adopting new policy to Ms. C. Smith, your Resident Relation Specialist in writing. You can ask her to see my back and forth emails with her making sure that I fully understand your 'policy.'

My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

On first impression, the Palazzo is paradise. I've lived here over five years but am finally moving because it all continues to go downhill. The amenities are amazing, but they have stopped doing repairs or anything so much of the great amenities are unusable. The management is abominable and a disaster and the turnover is extremely high. They don't respond to maintenance requests in a timely fashion and their customer service is horrific. There is no loyalty to residents who have been here. They would rather have the building be empty than be amenable and cooperative with current residents. I am so frustrated and disappointed with them. Our ceiling has been leaking for over a year and they are now finally addressing it. But barely. There are holes in our ceiling for months while they get bids to fix it upstairs. It won't be fixed by the time we move out. I would suggest looking elsewhere for this price!

So I don't write reviews but I have to protect people from moving here. I normally think that people are just trying to be hateful, but be warned. I have lived here since May 2013. I moved here because I needed a wheelchair accessible place. Here is all the horrible things that have happened to me. 1. cigarettes thrown on to my balcony from neighbors above 2. lighters and matches thrown onto balcony 3. dirty underwear thrown on balcony 4. glass ashtray broken onto balcony 5. 2 umbrellas burned from cigarette buts 6. dirty water thrown onto me while on my balcony 7. kids spit on me from above 8. Just this weekend a neighbor high on weed broke water sprinkler and flooded his apartment, mine and someone else's damaging a lot making us move to hotel 9. After my leg amputation, I was stuck on the wheelchair lift 10. You can hear every footstep above you 11. When it rains or when unit above has washer problem, my front door gets flooded with water making it hard to get out 12. Management gives a lot of false promises 13. The Aimco company does not care about the tenant just getting their checks 14. The security guards let anyone come in. They do not call you to get permission 15. The call boxes in the garage are broken, and the door is just left open or you have to go downstairs to let people in 16. The community door to let into the property is open, and don't need a key to get in 17. Dog poop all over the place 18. The pool is not heated and is cold 19. Rude neighbors making loud noises at all hours 20. I could go on but I hope this helps you understand I would not move here. Lease is up in August of next year and I will not be here again. Palazzo West 6220 W 3rd St Los Angeles, CA 90036 I live in building 4 if that helps people And Aimco, please do not respond to this on what you can do to help, because even your General Manager above the 3 properties here could not help me. All you will get here is sorry..........

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

My apartment has experienced chronic sewage overflow in both my bathtub and toilet. The ceiling has also leaked in multiple places due to clogged lines, and this is only the beginning of a long list of issues I've encountered living here. The management staff is quick to "fix" the problem, until another plumbing clog occurs the next week, and to add insult to injury they only sanitized my apartment after I sent an email informing them I was moving out. The management staff seems to believe that living with these repetitive issues, and the stench that lasts for days afterwards, is totally fine and habitable. For the price of living here, you can find an option with better management in the actual city of West Hollywood. Save your money and future aggravation.

They're the worst place you can move in please look for a better option. They will milk you and they have the idea that they will milk every single Arab. They broke into my car twice and the safety there is worst than downtown la. I was there for one year I saw people get shot and stabbed. Someone broke into my car twice and they knew who it was and they didn't share it. They didn't even cooperative with the police. Trust me don't put you and your loved ones in danger.The community is so unsafe I lived at the penthouse floor but people had access to my apartment they tried to break into it and the management didn't care. It's a place for people that do drugs and illegal activities I've seen that happen in the management doesn't care because they pay the rent so if you want to move in please move in somewhere safe that your family cannot be in danger I was a victim of this place twice and that's why I moved out and then they said that they're going to give me my deposit but they never did. They will lie to you all you want that's what they are liars liars and cheaters please watch out for your friends and family

Bad Service! i don't take time to write reviews like ever, Basically they have one of the best locations in LA (palazzo west), but because of that they give minimal if any attention to their existing tenants, there are other better buildings in the Area, For Example, Broadcast center which is ironically owned by the same owner has much better service, so it must just be the management of the palazzo which is bad! Thanks!

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

We rented through air B and B and found out it was illegal to rent from this location as we tried to enter the pool. We understand fully that this happens but there is no reason to be belittled and treated like garage by I'm assuming the manager Andy Tanner. I was with my 70 year old parents and he told us we had 10 minutes to vacate the premises or else he was going to call the LAPD. Again, my parents are 70 years old. He screamed at myself and my parents telling us we were trespassing and we are going to be arrested if we don't hurry up. This type of behavior when I said it was inappropriate is stemmed down from the corporate office and this is how they want him to handle situations. That's one corporate office that I would stay far away from and I would stay far away from Andy as well. We are here celebrating my niece and nephews pre k graduation and he really has ruined this day for us. Hats off to you.

The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.

Just saw a rat running through my living room. 2nd time in 2 years! According to other residents, we are not the only ones dealing with this problem!! I really like living here when things are good, but when things are bad -it's horrible and I cant take it anymore!!! Bad - 2 times my apartment was flooded due to a fault of a neighbor, not ours. They forced us out of the apartment both times and displaced us for at least 1 week each time. Initially management refused to provide alternate housing/pay for hotels, offered absolutely nothing and directed us to contact the insurance company. We really had to fight tooth and nail (even emailing the CEO of Aimco) to even get our rent prorated for the period we were displaced, and we know that most people do not even get that. Very stressful experience. Bad - 2 times in 2 years, we find a rat in our apartment! First time, my wife saw a live rat in our toilet bowl (we have a picture to prove it!). Just now - saw a rat run across my living room and had to kick it out through the front door. I cant stand rodents!!! There are also massive standing water puddles everywhere in the garage and it never gets fixed quickly. Good - building is pretty quiet and walls are pretty insulated except for the wall sharing the hallways. Double-pain windows are good too and prevents outside noise. Good - apartment building is always being cleaned. So how do rats get in here? I think it's because it floods all the time in different parts of the complex and the standing water attract rodents during hot days. Staff - this is a very large complex with many tenant requests. They can't service so many tenants, it's virtually impossible. This is why this should not be called a luxury apartment because they cant give you personal attention.

I have asked maintenance to come for over 3 weeks now to put in another hanging rod in my closet. They told me during move-in that this was an easy fix and they just needed more rods to be shipped so they would come in a week. Fast forward 3 weeks later a maintenance man comes over and reassesses my request and tells me it will be another week before the hanging rod can be put in. When I was not home, a maintenance man came over and installed 3 shelves. I never asked for shelves and already removed the ones in that area. Now I have 6 shelves and still no hanging rod.

I moved into the community in December 2014 and left to go out of town. I came back to roaches. After being told by the leasing agent that there were no roach problems, I have them. The exterminator made up a lie saying that the roaches came from a trash bin and Sean in the management office said he didn't know what Lloyd(exterminator) was talking about. After moving in, I had to pull everything from the cabinets, closets, against the wall, etc. for the exterminator to come out. Now they want me to do it again so that they can spray a second time. It's like moving once a month with the packing and unpacking. Lloyd the exterminator also left my door unlocked the first time he sprayed and all he could do was say "sorry"! It also took 2 weeks for someone to come out to exterminate . The excuse is that roaches come with the territory when you live in a large community! That's ridiculous! C k

constant noise complaints even when I'm out of town. the managers are so dumb they don't even bother looking into it just harass the residents

#NAME?

Just an update for anyone considering moving into the Palazzo, DONT MOVE THERE! I finally had to break my lease because they refused to do anything about the smoker who lived next to me and made my apartment, clothes and furniture reek of cigarette smoke and exacerbate my allergies. When I discussed this for the last time with Andrea the useless "resident relations manager" she agreed to allow me to break the lease, wrote an email confirming this along with her apologies. I gave my notice to move out per their instructions and at my walk through they assessed a standard fee for cleaning and painting and gave me a signed document stating that I would receive the remainder of my 1000.00 deposit within 21 days. 30 days later they send me a bill for more than 11,000.00 to cover the remainder of the original lease! And their response emailed to me by their incompetent useless leasing office attended Jesse was that "sorry, I should have explained better" So, please don't be fooled by the response noted on my original review from their business mgr, James G. who promised to have their VP named Didi get in touch with me. She never did, nor did he return my emails. Their home office in Colorado (who I tried to contact and left msg to complain about my living situation which were never returned) called me today to let me know they are sending the 11,000.00 bill to a collection agency. Again, this place is he most unprofessional establishment. Dangerous and ghetto. Don't be fooled by their outside appearance. Once you sign the lease they don't care about anything. They will rent to anyone (which is apparent once you see who your neighbors are) and as I mentioned before they do not even check IDs let alone employment verification.

Worst management ever! One time I was late with my rent and two years later it comes up I have an eviction from Palazzo on my credit report. I was never evicted and current management is not doing anything to resolve this issue. All I need is a letter that says that I was never evicted and management at Palazzo says that they need to go through their corporate office. It has been over a week and I can't rent any place because of the eviction. Do not move into this place!

My unit was full of roaches. I saw them in the first day of move-in.Totally I saw 10 more roaches in my unit and hallways. I did not pay 3,000 dollars to live with roaches. At first, I was disappointed that there are roaches in this luxury apartment like palazzo east. But It was just beginning. Worst part was office. To solve this problem, I had to beg several times to office. But It was not easy to cantact with them.(My email was ignored for 4 times.) They never give me answer and gave me wrong information. After long waiting with roaches, I finally moved to another unit but I had to paid a lot of money for moving by myself and moreover I moved from remodeled unit to non-remodeled unit with SAME PRICE. It is unfair contract!!! During whole process, I was treated as black customer and never get apologies about emails, roaches and unnecessary moving.

Update. Tonight I came home to find someone else parked in my spot. The one that Palazzo charges you extra for. When I alert security, they tell me I have to park in guest parking and that's basically all they can do. Like I said, they really don't care about the residents satisfaction. Also forgot to mention that there is a big insect issue here. I see spiders in my place all of the time. Saw a big one in a huge web in the hallway yesterday. The INDOOR hallway.

The pool and the SPA are always very dirty

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

I have lived at the Palazzo West for almost 3 years. There is currently a leak under my carpet. I have contacted management and maintenance several times and no one has done anything about it. My tiny apartment that costs $2,675 a month now smells like mold and mildew. I would highly advise not to live in this community in which high rent does not translate to good service from community services.

Amazed by one of the more elderly security staff supervisor, when I can hear Loud neighbor playing the music, he cannot hear anything. Maybe he should rest at home instead of working? Since last time he cannot hear which building I live from the gate after I mentioned many times and said cannot find me from the list until we talked so many times, this time, he cannot hear the loud music my neighbor is playing at 2:30 am. I cannot sleep, and how can I work. Amazed

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

The property is nice and easy to get around the city. I have lived here for over 6 years for this fact mainly. The Service dept is Great as they are on the ball with things. if you ever have an issue or need something from the office the Management is the worse i have ever seen. Usually can only get the Property manager by email. They never answer the phone even when just sitting in office and if you are not a friend or famous they could care less about you. I moved out and they had rented my place 3 days after i gave 60 day notice. they sent me a bill for $52,000 they never answered me and had to call another dept. then got adjusted and charged me the days it took for them to get ready for the move-in so they did not have to send me back deposit. They also will automatically charge you 125 for cleaning and 250 for painting even if not needed since the CA law states they can charge to get ready for move in even though they do not update the painting while you live there so normal wear and tear does not matter. It is all a racket and if your famous or date or be friends with the office you are fine as they definitely discriminate at this property and company

Terrible office/administrative staff. Yes, it's beautiful, with central geographic location but that's when the good stuff ends. I don't mind paying the expensive rent. What I do mind is how they withdrew rent from my bank account TWICE by accident, and 5 calls and 1 month later have still not reimbursed me. The remote controls to the gates stopped working (twice), and there were no replacement for weeks because they ran out of remotes?! The gardening staff is terrific, but unfortunately, manicured lawns and flower beds do not justify 2500 for a 1 bedroom. I don't know if it's the change in management in recent years that has brought on this incompetent and bad office staff, but something has got to change.

bad time here. i sent my parents here last year, i booked with my card and my parents trip was ruin . they were asked to provide my card? well i was not on that trip!! therefor they could not check in for the full days i HAD BOOKED.. Thanks for destroying there trip!!! will never stay there again. waste of time, plus this place will nickel and dime you to death.. its just so sad !! my parents luv this place.. we will no longer at all stay here again,or refer anyone

I was a doctor at Cedars Sinai and choose to live here because of its close proximity. It is a very great location but it was one disaster after another. 1) We hired a cleaning service that left the place spotless. We let the front desk know this specifically. They said great as they had mentioned if we did this we would not have to pay for their cleaning services as long as the inspection passed. We got charged an extra $130 for cleaning. I called to enquire from customer care (which is a separate place in Denver) and was told that we got charged because we didn't provide them with a receipt of our cleaning services- this wasn't mentioned anywhere in the lease, or on the exit sheet OR by the front desk when we went to go see if there was ANYTHING else we needed to do. Straight lies and failures in communication. Also despite the fact that the place was left spotless EVERYONE pays the same amount. 2) The women's locker room constantly had mold in the steamroom and weird soap residue in the hot tub. 3) The pool was entirely not secure. People would sneak in all the time who didn't live there and nobody actually monitored it. 4) Tons of money went into random things like redoing the pool in the middle of the summer in LA (no pool for 6 months with no warning when we moved in about it), re doing all the toilets yet the elevator buttons were broken for the entire time we lived there (2 years). 5) Really silly inconveniences and rules: the gate doesn't allow you to let your friends in unless you have a local LA phone number, you arn't allowed to dry your towels on your own balcony, you aren't allowed to bring your children into the locker room even though there is no other place to easily change their clothes. Don't move into this apartment- the bottom line is that you might as well move across the street to park La Brea where you will pay at least a thousand less for the same amount of space and get way better service.

The follow-up to our issues were met with the kind of sterile, corporate, anti-compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn't have to experience further sewage explosions. But they couldn't understand why - their defence being "we clean it up every time"... We've since moved to a new place where everything works... The grounds are well kept... The rent is reasonable... And most importantly, the management team on the grounds are empowered to make decisions. I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

Kristina is just such a horrible person!!! She threatened to tow my car away even with a visitor pass!! Clearly the visitors parking is from 8am-5pm i was in between that time and with full promision to enter the building !! I was just there to do my job!! She discriminated me!!! Way before i even entered the building!!! Upper Management needs to supervise this women to do her job right with good morals !!! Made me upset this women targeting me how horrible. The staff is so rude as well !! Simply asking for directions they get mad!! Except the front gate security!! The gentleman provided me with information with respect!!

As a long time renter I was excited to move in. The leasing staff are great, but they don't live there & know nothing about the living situation. Rats, ants and cockroaches. The fire alarm for an hour while you try to work is a joke. If they tell you it is ok to use vapor cigarettes it is a lie. I specifically asked Shawniece & then was told it was a 250 fine once I was in. Spa is lovely but the people working there are just so so. Constantly changing their policies. If you are looking for a nice luxury rental go elsewhere. Seriously you do not want to rent here. Best day there was finally leaving. Edit - I forgot the construction. Always, all the time. It is generally loud there but every 5 days there is some new issue that requires earth movers or dump trucks for concrete. It is truly awful

Before this weekend, I might have given this place 3, maybe even 4 stars. Right now I wish I could give it zero. My car was broken into and damaged in an attempted theft. Management called it an "isolated incident"... Come to find out some residents dealt this exact same situation four months ago. Someone took a screwdriver to their car locks and, at least in my case, the ignition. This happened inside our supposedly secure garage. Management has done nothing to improve security, even as LA becomes increasingly dangerous. I don't care about luxury; my main concern is safety. The cops can't do anything and management *won't* do anything. Now I'm left having to pay hundreds of dollars in repairs to my vehicle and I'm no longer comfortable living in this community. I just want to warn any prospective residents: if you care about your physical safety, perhaps this isn't the place for you.

The apartment complex is nice, however there are always hidden "surprise" charges on top of your monthly rent. For example, you will get charged for flushing toilets!!! Yup, you heard right. I've heard the management is horrible, and although we did not live there long enough to have many interactions ourselves, we have witnessed many situations from other tenants. Our move out bill included the "surprise" charges again, including a $250 charge for "wall damage", which was one ding in the wall, that our company that came to patch up holes from mounted TVs, forgot to patch. This place is a joke.

Front Gate are very rude. I came to visit friends (been coming for a whole year now) and every time they are acting like it's a JAIL!!!!! HORRIBLE PEOPLE IN THE FRONT GATE. ARE YOU GUYS KIDDING ME. my friends want to move out because of you

Never been there

Not so great, unfortunately. This review is based on just the first month of living at the Palazzo. Like many other reviews here, the location can't be beat! The ground and the building look great from the outside but once you are actually there, it's not what it seems which is too bad! It's all start and end with customer service. There is none from the staffs working in the office. They simply sent us an email to "notify" us that our apartment that we signed the lease for is not available 2 days prior to our move in date. Two days! I would think if someone were doing their jobs at the office they would have figured out what was happening and anticipated what needed to be done. 2 days was inexcusable! After that we actually had to initiated all of the contact and follow up (Let's not forget, no one picks up the phone even during the business hours of expecting a call!) The "manager" pretty much took no responsibilities in fixing the problem or following up. She insisted that it's our responsibility to talk to her boss if we wanted things done. Huh? We eventually got the new apartment lease sign after 3 days of rushing the "boss" to give us an answer. There was no apologies! None! What's worse was we ended up moving into a unit that was flooded with raw sewage the first night we moved in! It's pretty sickening to be paying so much money in the "luxury apartment" to have this happening. Apparently this happened once before when my partner stayed at one of the corporate apartments here. And it seems other yelper had the same issue as well. Again, the follow up from the office was lacking. No one took any initiative or any proactive actions to make the situation better. The favorite saying seems to be "we didn't know.." If your resident apartment was flooded with raw sewage, you sent a cleaning crew, right? Last gripe about the community is their account system. It's very confusing and when we made a call to the office taking to a couple of people, no one had any idea what they were looking at. Eventually we were told of a mistake in the calculation in the move in/transfer fee but we were hit with the penalty for late payment even though it's their mistake. It took 4 days for them to fix the issues. However if you make the payment electronically using check and if you make a mistake typing in the account number incorrectly, you will still get an email from them that the payment was made successfully! BUT 4 days later, they will send you a notice for a fee since the payment actually didn't go through. Why would you send out that the payment process was successful to begin with? May be it's cheap way in making money off people mistakes? And the only response we get from the office was to give them a call if we were confused! I think based on the experience living here so far, it's not possible to recommend anyone to be here and have to endure the lack of professionalism with the front office staffs. It's probably ok if we don't have to deal with issues however, there have been many issues and no one has stepped up. Truly disappointing. This place can be so much better. One star is for location.

Where should I start? Leasing office? Leaks on ceilings? Lack of maintenance on the common areas? Stalkers around the building? Cero security? Dirty hallways? Cockroaches? I'll try to be brief but they make it so hard. The leasing office is a mess, they do nothing about anything, even if you complain but they're so good at bullying you and threatening to evict you. They do learn how to treat and deal with people. There are leaks in the gym, and some apartments that are NEVER fixed, also flooded parking lots and apartments. The gym has 4+ machines that haven't been working for months, but do nothing about them when we pay a VERY expensive lease. The fire pit has also not been working since July. How long does it take to fix a fire pit? Elevator of building five has not been checked since 2017 according to the paper stamped in it. Stalkers everywhere and harassing married and single women yet they still renew their leases. Security? Non existent, Duke is the only decent security guard in the complex. Months ago some crazy guy trespassed the property and hit someone. A courier from a delivery company was peeing at 12 noon, right outside my apt. Last week there was dog poop all over the hallway. (Images bellow) BBC They also threatened me with starting an eviction because apparently they "know" that my dog is a restricted breed (which he isn't and we didn't know about his dna) they put me into so much stress and always bullying me with "I have proof and videos of your dog barking" but they do that to everyone! The only star that I gave them is because of the people leaving here and the incredible community we've created WITHOUT the leasing office. When someone comes to the tour around the complex, they make sure of pretending that they're a pet friendly and that they have attentive staff, which to be honest the only valuable staff here are the maintenance people.

We received the apartment with noisy dryer and the fireplace wasn't working at all, which they didn't know about. I wish they checked the apartment before we moved in. We're now in our second month and they didn't fix the fireplace yet. They changed the noisy dryer with another noisy one! I don't know what's wrong!

Since posting this TWO days ago, I got not one, but TWO MORE LETTERS THAT THEY PLAN TO ENTER!! That will be the sixth time they've needed to enter this month!! There is NO PRIVACY here whatsoever!!

Do not move in but DON'T this place are really stilling when you move in everything Is nice and good , after 11 months that include more than 4000 dollars of coast that no one will really telling you it the entrance to the complex i decided to move out and stop let them to keep and charge me for what I never knew. Today they did my last check out inspection, I was again upset 125 for cleaning an empty 1bd 250 for small blind on the balcony door and 300 wash the wall it's not fair , but this is the palazzo. Do not move in you will be ripped

This place is the biggest ripoff of all time. If it wasn't for the kind maintenance and cleaning crew I would've moved out. I can't even get them to mail my security deposit to the correct name and this is after 4 phone calls and 4 emails. AIMCO is simply a joke. Their average employee lasts about two weeks. Follow ups are nonexistent. Don't live here

Worst gate keeper I have ever seen. Can't even speak proper English and trying to act like he's the boss of the whole building? No management AT ALL. WORST direction guidance ever. Makes both deliveries and tenants REALLY frustrated. Hollywood worse level of management

DO NOT LIVE HERE unless you don't mind terrible customer service, management that steals from you & general unprofessional behavior that borderlines on outrageous. Over priced. Over rated. - When I moved in my dishwasher, washer dryer & shower were all broken -fire alarm (which is LOUD) seems to go off all the time. Loud, ear shattering fire alarm going off at all hours for seemingly no reason - they FORCE you to use Consolidated Smart Systems for TV & internet and it's way over priced & terrible service/package - ZERO CELL PHONE RECEPTION in your apartment - Your apartment manager will ignore all phone calls & emails - they will STEAL your security deposit - they charged me $270 move out few for cleaning etc (which is fair) THEN randomly assessed another $3200(!!!!!!) saying I didn't give 30 days notice...even though the form shows I DID give 30 days notice. - no direct phone number PALAZZO IS A SCAM. TERRIBLE VIBES. SHADY BUSINESS PRACTICES. Thieves & liars! STAY AWAY.

drove an hour to look at an apartment.couldnt get the girl off her but to show us over at East.she was too busy.really you have that many vacants and your too busy.went over to west and guess they didn't want to rent either .all 3 employees didn't want to show an apartment.what a nightmare.my family and I will take our money somewhere else.

Don't live here. Management and the rules sucks. Lots of regulations and very sensitive "long time" tenants.

If you are looking for a place close to the city center and with its own security, you should choose this property. Even though, monthly charge is about $1,000x expensive than other apartment with similar conditions, but you would enjoy the location and general settings. However, you should not expect anything from the office of the management and it's the worse I have ever seen. They never answer the phone when they are chatting in the office, and it was almost impossible to get hold of any of them standing while standing outside and knocking their doors. We could really see you pretending to be invisible. I have lived there for 11 months, just 2 months shorter than the contract period. Due to Covid19, my move-out date was two months earlier than the leasing date. When I sent mail to the manger, he said that I must pay monthly rent for the remaining contract period before I move out. So, I asked several times how much I must pay, but I didn't get a clear answer from the manager. Thus, I only had to believe the amount that was shown on their portal. I paid whatever I owed them and left. Approximately, a couple of weeks later, the final financial report arrived by e-mail, and they took three thousand and some dollars from my deposit, which I never informed from the manager. So, I sent an e-mail asking why I am getting much less than what they owe me, and the manager said, " This will get corrected as it should have added the remainder of your lease instead of the notice fee.' Then, he manually adjusted the amount I must pay and took almost all the deposit out, leaving only 57 dollars. I noticed that the system is very unstable, and should not be trusted, and managers do not seem to care about their mistakes. If the system has a problem, the manager should apologize to customers first on their mistakes and in fact, thank to the customer who caught the problem on their system. YES of NO? Also, do not expect to see vacancy status on the portal. I was told that all the availability of the apartment will be listed on the portal at https://www.palazzo-east.com/en/apartments/residences.html. I was informed that I may get more deposit back if someone rents that apartment. However, I have been monitoring the website and I found out that my apartment was not on that portal more 10 days straight. Manager said that it is standard practice to show the vacancy of the apartment randomly and he has no control over this portal. What is the chance of your apartment is being seen to someone, if the portal does not show the full availability? Everyone does not know all the standard practices because people are coming from all over the world. Yes! It is true that all of us need to do as the Americans do because we are in United States. However, if the community has so many racial/ethnic groups in your property, you must understand the differences and act like you understood them. Because customer has not asked, it does not give you a right to blame on customers not knowing YOUR STANDARD PRACTICES. It is a pity that I had the worst experience in a place I believed to be the best place at first. Lastly, please fix your elevators, my son and wife were stuck inside of your elevators several times, and we have heard people screaming and pressing alarms a lot.

The building staff and building manager Andy are nice and so is the community however there is no security. My cars have been broken in for the third time and I can only assume that it will keep happening again. There is only one security guard at a time for 5 buildings in the community with almost no video surveillance in certain areas which explains why the person that is consistently breaking into my cars feels like he can continue messing around with total impunity ( I assume it's the same guy because of the same MO - screw driver to the lock). I am not alone in this predicament and we only requested that more cameras be installed but to no avail. But I should consider myself lucky since I only suffered economic loss while other resident have been physically attacked by intruders. In conclusion If you care for your safety and the safeguard of your property do not move here.

As a multi year tenant I whole heartedly agree with the negative reviews. This breaks my heart to see one of the most respectful and best neighbor's I've had possibly move because of their issues living here and yet building trying to raise their rent $500! I myself have had sewage in my sinks, rats chew through my patio doors and leave feces all behind my couch and more. Don't get me started on the elevators which keep me in a constant state of anxiety every time I get in them. Not good for someone with anxiety disorder I assure you. Plus all the amenities we once enjoyed are going away or costing money. I only stayed due the love of some neighbor's (who many have reached a level of frustration and are moving out) and my dog and frankly being too busy to look for something new. But this is a ridiculous tragedy to see such great tenants who have lived here for so many years get bamboozled into having their rent raised a ridiculous amount. This place is falling apart. They seem to care more about getting deep pocket tenants who care little about keeping up a nice property and abiding by the rules then those that truly want to be here and create a great and safe community. We have seen wicked courtyard fights, shootings, more smokers (In what I supposed to be a smoke free complex) then I can count. It's time to step up the game palazzo. And I don't mean by redoing the apartments and charging home rent prices for them. Do right by your tenants or you'll all continue to see major backlash from current residence who all talk and are feeling the same.

What a mistake it was to signup for a 1-year lease at Palazzo East. BEWARE! BEWARE! If you are asian, you will constantly face passive and active racism. I signed up after this Asian sales lady showed me around. The complex is clean and beautiful, although I think it could be better at such high rent. They charge extra for little amenities, like bringing friends to the gym or $250 for additional parking spot. VERY EXPENSIVE! Rent itself is very high, almost $3000 per month for one-bedroom apartment. YIKES!! The people at the office are nice and friendly towards everyone, but the few asian residents. The residents themselves are a whole another story. I have heard on more than one occasion, of residents making fun of the very few Asian residents that live in this complex. Racist jokes and passive racism towards Asians is pervasive at Palazzo east. This is definitely NOT a friendly community for Asians. Do not be fooled by the asian sales lady who works in the office. I'd rather live across the street in Park La Brea, where the rent is half ($1900 for 2 bedroom) and I never have to deal with racism. I have asian friends who live in Park La Brea and they love it there. They also have heard stories of racism coming from Palazzo East. They have another location Palazzo West, I don't know if it is any better. IF YOU ARE ASIAN and don't want to deal with the constant racism on a daily basis; at the pool, in the elevator, in the parking garage, at the gym, at the rental office, or just in general from most residents, then DO NOT MOVE HERE. I'd love to move out now, but they charge ridiculous amounts of money to terminate the lease. Cannot wait until August, when my lease is up ... If you are White or Persian, this place will be perfect for you.

The lady that works at the leasing office has the worst service ever., nov, 9, 2023 am shift

Leasing office is terrible ! Almost impossible to reach ! So unprofessional they only care about leasing new residents as soon as they get your money they will prioritize ew residents. They gave my parking spot to new resident even though I was living in the apartment for a year and half !!!! And paying for it without even letting me know. When you try to move out very unhelpful ! Terrible service DO NOT RECOMMEND!!!!

We (a few neighbors) had woke up to a terrible noise at 3:15am! this new guy (moved around 3 weeks ago) has making noise since he came here (loud music etc), but tonight is a whole different thing! 3:15am, that's the hour I woke up cause of this guy, and I wish it was cause of just music. He shouted "FUCK YOU!" to himself, a few times, throwing stuff in his apt, making loud noise, and also playing loud music. I called the "back gate", he send someone, after that it was o.k, he muted for a few minutes and came back to life after a few minutes, continuing to make loud throwing stuff noise. He is crazy and sounds dangerous! who is acting like this? cursing and shouting with violence, sounds like he had a "trip". We LOVED living here, but with a baby on the way, I feel NOT SAFE AT ALL, with this crazy guy around. I want to feel there's someone responsible enough at your management that can put an end to this (make this guy leave!) cause I can't stay where I don't feel safe. I taught paying almost 3,000$ for a 1 bed will bring me to live among high quality people, I was wrong! I had better neighbors living in a regular 2k apt...

Do not recommend at all.

WARNING: This place sells itself like its some fancy place worthy of the price and full of amenities--- FALSE!!! This place has a quick turn around of randoms & countless times I've heard some serious domestic situations echoing through the halls with no security showing up. Speaking of security-- what security? Honestly, the guards at the gate are far more of an inconvenience than a security measure. The back gate, where I enter to get to building 3, was broken and wide open for a month and when they FINALLY fixed it- no ones clickers worked and nearly 2 weeks later they still can't be bothered to fix it. When I tried to get them to reprogram the remotes they switched out my remotes & then neither the exterior gate worked and then the interior parking gate wouldn't work, so I was worse off than I was before it started! Not to mention, they can't even be bothered to put your name in the call box for your guests & it's been over a year since we've lived here- calling, emailing every month only to be met with no results, just excuses and avoidance. They FORCE you into Direct TV & then the service is HORRIBLE- you pay for all the bells and whistles and they just can't deliver, but you can't switch providers because of some deal they have with a 3rd party company *which charges you again and again for coming out to "fix" things that continue to malfunction- it's a total rip off. And they don't care-- management couldn't care less that they continuously don't live up to the stated perks of being here. Once you sign your lease, it's basically a fuck you, good luck attitude behind false polite smiles of incompetent people, who don't know the first thing about how to make this a safe and convenient residence that lives up to the list of perks you think you get for paying the price. Oh, and the WORST PART... They can come into your apartment whenever they want, to do whatever they want, whether your home or not, whether you agree to have something done on a day where you can be there-- NOPE. Just constant notes saying "Hey we're letting you know we're gonna bust into your apartment to do 'upgrades' *which you don't ever see* at such & such a date/time." PERIOD. They don't care about your schedule, your privacy, your security. They couldn't care less. Just give us your money & fuck you. OHHHH and did I mention the constant sound of sirens & vacuums that surround your every waking moment. Don't worry, that's free. Lastly, after not living up to the list of things you pay for, they raise your rent every year... more than the 5% allowed by law & ride your ass for months leading up to the lease being up, wanting you to commit to staying, or let them show off your apartment while your gone to potential new buyers. No one stays here for long because it's secretly a semi-shady environment with no consideration given by management to live up to their listed amenities.

In reference to the other posting, I was also seduced into moving into the Palazzo West. The building offers a great pool, security/doorman, and resort like amenities. ( well they did... classes at the gym you now have to pay and they cut out other perks too) However living here is not quite the resort dream. Due to apparent reduced budgets, hallways/elevators are often dirty and the front office is completely not effective, not efficient, and completely rude. Complaints and concerns or neighbor issues go on deaf ears. They care more about attracting new people then retaining their current tenants. They really do not care and try to use a scare tactic and act like they taking care of business. They don't take care of business and they are not fabulous and act very common very crass and very rude. The units are "new" feeling but the staff here and the poor maintenance will result in one few tenants shortly. Best plus is the pool and doorman/security resource. Worst: Attitude of staff and cleanliness issues.

Just another apartment complex but gloomy.

Do not believe the hype. This building is made of paper. You can hear every single sound your neighbor makes. If you live below someone that does not respect the fact that they live in a building and not a house, you are screwed. (the rents are higher than a mortgage), the management will NOT help you. You will be hard pressed to get the "Habitability peaceful quiet enjoyment" that you are entitled to by California law. The fire alarms go off at any hour of the day frequently. A neighbor of mine experienced the person living above her throw his GARBAGE on to her balcony every night; management did nothing. Many of the people that reside @ The Palazzo are self entitled. I've witnessed these people be incredibly rude to the the front gate security too many times to count. These security people are the sweetest hard- working people at The Palazzo. If you have an unusually loud disrespectful neighbor and you complain in-person and in writing enough times, management might offer to relocate you to another apartment, but even with that huge hassle it's still a crap shoot. If your neighbors are courteous (Nice people live there too), you still can hear their washing machine, garbage disposal, music and conversations. The apartments on the top floor do not have the same layout as the floors below them. If you're on the 3rd floor.. the penthouse's kitchen is placed over your bedroom. You'll hear the washer while you sleep. You will hear people walking (kitchen's don't have carpet), and If they're heavy footed your paintings will fall off of the wall. These way-too- expensive apartments are cheaply built. If you do try and relax in the spa, guess what? It is located directly under the gym and you will hear weights dropping during your massage!!!! The Palazzo is a pretty dump. I lived in Manhattan most of my life, so I am not precious about loud noise. This place was ridiculous. I know nobody builds anything as solid as a pre war building anymore, but even the worst post war tenement has more insulation than the HELLazzo! Unless your corporation is paying your rent here for a few weeks -short stay only- don't get a lease here. You will rue the day you move into this place.. Don't do it.

The most terrible complex I've ever lived in! The maintenance are horrible everything so cheap and old and super expensive. People partying all night loud music,cigarettes and drugs all over the place smell like drugs store in Venice Beach. Dogs poop and pee all over the walk way and grass. The security doesn't do shit to take care of this and so the management team. Elevators not working at least 3-4 times a week!!! So for those days you have to go 10 min walk to your car or downstairs,no one care! The people that work here are not friendly at all,doesn't try to make anything better or help. Don't do it to yourself and choose other option to live in a nice lifestyle and not suffer every day.

Do not move here. When we move out I will update this post and list all of the reasons but just trust me and don't do it. Living on the penthouse level I have been extremely upset by a myriad of things. I have yet to encounter one tenant who has anything good to say about the buildings, the upkeep, and especially the management. Plus side? Living near the grove. That's it.

BEWARE! READ ALL BELOW! SCAM COMPANY! I AM OUT $1100 for wasting my time and energy on this poorly managed company with employees who have no prior training and no ethics. Andy Tanner will belittle you via email so have fun with that, but don't let his rude communication via email make you think you're in the wrong because a true leader of a company would do their best to fix any issue regardless of the situation. He prides himself on customer service, but I have a chain of emails that would make people cringe coming from a person who leases apartments... I'm sorry, but I don't want people to ever go through the nightmare that I have had this week with AIMCO employees and Palazzo East Apartments. Don't let the "luxury" amenities trick you and read previous yelp reviews before setting up a tour here because there's so many BETTER places in Los Angeles that will be respectful and act ethically. please read below. $1100 charge straight to their account and it will almost be an entire week without receiving my money back. They make you wait an apparent 10 days after "application" for money they fail to tell you they are taking before being approved. Has anyone seen their brochure? It says $1000(on approved credit) and they claim they don't mislead? Only getting $1000 back because we did an "application" that was "denied" that costs $100. The manager could not even send me confirmation that I approved this charge, but threatened me with saying he'd contact local law enforcement because I am making this up? They never sent us any confirmation that our application even existed by the way. Most apartments send immediate documentation..we would know we got a place just as expensive down the street the next day with the same credit, same income, just the two of us with no hassle or unauthorized charges. Luckily, we could scrape together money for an actual holding deposit that was not taken prior to approval, but I'm still waiting on my hard earned money that should have never been taken in the first place from Aimco. Can you imagine if every apartment took $1000 without telling you or having youl you Ty sign your signature while applying for an apartment without disclosing that in the beginning of the application. I would have left had I known! Message me for more details on my experience with terrible management and attacks via email from Aimco's supposed "manager" who fake advertises that he first No credit ran or verified, 0 documentation sent to us regarding anything about our "denied application" that the manager said he would expose because I said I'd be telling my large LA network about this place. That actually happened. It is actually comical that a leasing manager would say that. I'm not ashamed of a denied application nor was that ever the issue. I am actually relieved that I dodged a bullet with this apartment complex and Aimco! For the record, incase Aimco still wants to email attack me- all I wanted was my money back, but they are taking their sweet time when it's been sitting in their account all week. Funny how that works right? ? Message me for questions! GOOD LUCK! Stay away from Palazzo!! I promise you. This place will not get any better as long as they have employees who act like you're beneath them.

2 years ago I was seduced by the look and amenities offered at The Palazzo West at Park La Brea and became a resident. In the beginning I was very satisfied with the way the property conducted business. However with the change of managers (more than once) I am sorry to say I can't wait for my lease to end in March. The once offered amenities that I enjoyed have been taken away altogether with no warning or reduction in my rent. The managements story is they can't afford to offer the amenities any longer that I am still paying for....EXCUSE ME? However the property still maintains fresh flowers in the rental office...seasonal flowers all over the property and is REPAINTING the entire property along with retiling the water features . The property is more about attracting new residents than keeping the residents it already has happy. BEWARE !!!! You can't judge a book by it's cover.

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

The customer service personnel is top notch, but the leasing agents and the people who live in these apartments are less than par. Choose wisely when considering moving here.

Nobody contact to me even though they replied a week ago that they will contact to me shortly. That's the way how Palazzo works. This night, I catched one roaches in my unit, one in hallways. I am so sad that me and my baby are living here with roaches without any response from Palazzo.

**DO NOT MOVE TO THIS PLACE! ** 1. Avoid first floor!! Rat is all over the place at night next to the pool . Check the place at night time . 2.this place have the MOST SLOWEST Elevator in the world!!!! Ask the people living here( average 7 -8 min wait ) also it's get broke every other week and it takes forever to fix . 3. Really noisy place you can hear your neighbor next to you/ Above you , fighting/ having S** / etc 4. You going to find out a lot of extra fee for each month rent.so if you pay 3200$ for one bathroom add on it 200$ for fee

Despite the negative reviews online we decided to pursue seeing this property. We called four days in advance to schedule to see a 3 bedroom unit on Saturday. When we arrived for our appointment there weren't any 3 bedroom units to see. Believe what you read. ...

I have lived here for almost a year so I am updating my review. In short, I am moving out as soon as my lease expires. I hate this place. Everything I said in my previous review still stands with the following additions: 1. Rats and Flies. Like I said in my previous review, the pest problem still exists. Pest control came by multiple times but could not fix the problem. There are rats in my patio & window sill EVERY NIGHT. Rats made holes in my patio furniture & theres so much rat shit I never go out my patio or open the windows at nighttime. A SWARM OF FLIES everywhere. I had pest control come out multiple times and at one point the office staff called me and said "you keep putting the same request!" Well its because the problem hasn't gone away?! And also the residents are charged with "pest control" fee? 2. Impossible Management. People at the office are rude and not helpful. Most them are very lazy and seem like they hate to be there. Always on their iphones and quick to dismiss your concerns. Working staff (cleaning & maintenance) are amazing though. Every time you call the office with a question or concern, you will be rerouted multiple times, only to be given a different number which they never answer (and mailbox is full). They call themselves a "luxury" apartment, but do not operate like one. I have never lived in such an apartment that is THIS difficult to deal with. The management is pretty much my main reason for moving out. 3. Plumbing Issues. I have one of the more upgraded units (Naples Premier) but the cosmetic upgrades and new appliances could not help with the issues related to the old structure of the building. I have had so many plumbing issues which even til this day have not been fixed even after multiple maintenance visits (also it sucked because we have a newborn at home and did not want people entering our home during the peak Covid times. We had to live with so many problems). Some of the more serious problems were: tub leaking and flooding the bathroom (had the mats soaked and had me cleaning the whole bathroom which sucked), bathroom sink backing up and disgusting residue and food scraps from upstairs kitchen coming up the sink MULTIPLE TIMES (exhausted a whole bottle of Clorox spray), and the hallway flooding. 4. Noise Issues. The building must be really old because I can hear my upstairs neighbor's dog walking. I unwillingly learned so many things about my upstairs neighbor. The worst thing is that my neighbor likes to wake up in the middle of the night and use the restroom which always wakes up my newborn. Noise proof is the worst I have ever seen. Their rent is definitely not justified for the quality of the structure. 5. Ridiculous Fees. Apparently, they require a 60-day notice to move out and if you give notice anywhere later than 60days prior, you are charged the same amount as your rent with what it's called an "insufficient notice fee." Meaning if you give your notice just one day short of two months prior, to move out when your lease expires, you have to pay a day's rent for giving the notice "only" 59 days prior to your lease expiration. This is charged even if you don't actually occupy the unit for an extra day. I gave my move out notice one month and a half prior to my lease expiration date and was charged $1,545.33 as an insufficient notice fee! A $1,545 fee for giving a 45 day advance notice! Customarily, a 45-day notice is considered more than sufficient as many other apartments only require a month advance notice. They pretty much charge you for a unit you no longer occupy so that they make money off a vacant unit all whilst the unit is either getting ready for the next tenant (biz cost) and available to rent out. Even if they rent out the unit soon enough, this money is not returned to you because remember, this is a "penalty" for giving the notice late and not a cost they actually incur. I think is predatory and unconscionable business practice. 6. Utilities. Expect your utilities to double when you live here. Don't know why but water & sewer is a lot more here than other apartments in the area when each unit has its own water meter. You are charged with various fees by the community. My rent is $3,600 and with utilities (those charged by the community), I pay about $4,000 a month. It sucks that this apartment could be an amazing community given its prime location, but the management is just ughhhh. I am so happy to finally move out and not deal with rats and the management.

This building does not even deserve a 1 star rating it is a COMPLETE FUCKING SHIT HOLE with the most DISCOURTEOUS AND DISMISSIVE leasing staff. DO NOT SIGN A LEASE HERE, if you do, YOU WILL REGRET IT. I have lived here for 2.5 years and am finally moving out after being suckered into a second lease term. Throughout the duration of both of my lease terms, the building has made a complete 180 in all of their attempts to please the residents. THEY ARE AWFUL to say the least! They STEAL your money, pull from your payment accounts at random, and have gone through three property managers and multiple leasing/staff members. There has been multiple shootings (including a suicide/murder) - which they notified residents about via email claiming it to be a "domestic incident," AND multiple stabbings and burglaries - all of which they do NOTHING about. This building deserves to be put out of business. Their 24 hour security is COMPLETE HORSE CRAP. Half the security doesn't speak English and it takes them 45 minutes on average to tend to any minor issues i.e., cars being parked in your personal spot THAT YOU PAY FOR MONTHLY and noise complaints, not to mention major issues-which they don't even bother with at all. Apartments are broken into regularly and the property management team does NOTHING to help residents resolve these issues. The only decent people here are the maintenance staff. SCAMMERS, CON-ARTISTS, and CROOKS should be the palazzo communities slogan. Signing a lease here would be a major disservice. Do yourself a ginormous favor and DO NOT tour this property and/or even allow yourself to get suckered into signing a lease by these poorly trained, unknowledgeable, money hungry snakes. Xoxo

I am a current resident at the Palazzo; I've been here for 1 year and 9 month. Signing a lease at this property has been one of the biggest mistakes I could have made. When being toured around the property before signing, I was promise quality services, and upscale apartments. You would expect that for $3250 a month right? Well wrong... A lot of the apartments here have cockroach problems. I started seeing roaches a few months into living here. I've had them for 9 months now, this summer I also saw cockroach in the sauna (the men sauna is always in maintenance), that's disgusting! The management told us it's an isolated incident, but after speaking to the pest control company they use, the Palazzo has many units with pest problems (liars). The pest control has been coming once a week, and the problem has only gotten worse. I bring a housekeeper twice a week to clean the apartment and the problem still persists. After battling with the leasing and management office, they brought a team here to flip the apartment. STILL NO DIFFERENCE! The management even told us we can change apartment unites without breaching the contract. When the leasing agent showed us an available unit; it was smaller, and almost $400 more expensive per month. Are you kidding me? Way to keep us tied into a shitty apartment... We've been paying 40k a year to live in pure shit. The floors aren't real wood, windows and doors are cheap, the air-conditioning in the bedrooms aren't strong, and their gym/spa facilities aren't very clean. I chose the palazzo for the amenities and to feel as if I were in a hotel but for the price you pay to live here the amenities are not worth it. I rather pay the same price for beautiful apartment elsewhere in Los Angeles and chose The Palazzo because I thought they were good, but after living in LA a while, I realized there are dozens of residents that provide a higher standard of service for CHEAPER! If you're looking for something luxurious worth your money, STAY AWAY FROM THE PALAZZO! Lastly most importantly at place like the Palazzo you would except the Management to respond promptly to emails or phone calls at the price your paying for service, the service is horrible and good luck getting a respond from management unless you go knocking at there door trying to find them when there roaming around doing nothing.

There are so many things wrong with this place, but one of the worst offenses is their continual lack of regard for privacy. I have been a renter for twenty two years and I have never experienced anything like this. I am friends with my neighbors, and we have all agreed that AIMCO completely abuses their right to enter into the units. On average, they enter into the apts three times a month, and at the most (so far) it has been ELEVEN TIMES a month. I don't know what it's for except for services that I don't want (AT&T - which gives AIMCO kickback), and "improvements" that we never see. They also enter to constantly check the fire alarms or service them. My guess is they're too cheap to install something that actually works. I don't like strange men coming into my space and working constantly. They even go into the closets. It is unreasonable and intrusive. Speaking of management's lack of regard for privacy, it has trickled down to the maintenance staff who also enter whenever they want. They illegally enter units and I have been told "oops, wrong apartment" after they used a key to open my door while I was home. Management also gives your key out to random vendors. The AT&T guys that were installing fiber in the building had my key.. WHY? The security guards, as nice as they are, don't do anything. They watch all the cars go in and out of the gates and don't check them to see if they live there. Some actually look like they're pretending they don't see people driving into the gate who don't belong. The whole privacy and security situation is unsettling. The security gates have also been broken and wide open for weeks at a time for people to come in and out as they please. With the amount of issues involving shootings and murders here, you would think they would be more careful. Another completely unsettling thing about the management here is that they are completely aware of things wrong with the building, but chose not to fix them. For example, there is something wrong with the plumbing here. The garage pipes leak sewage (I saw the AIMCO person try and dispute someone else's review that had that in it, but it is true, I have seen the pipes labeled SEWER leaking MULTIPLE TIMES), and every apartments' sinks flood with sewage at one point or another. Management is completely aware of this, yet no action is taken to fix or prevent it. Scroll through the reviews, you will see pictures of backed up sinks. It recently happened to me and it is absolutely disgusting. The management team doesn't respond to e-mails or phone calls, or even pick up their phones at all for that manner. Don't get conned into a lease here. It is pretty on the outside, but once something arises that shouldn't be happening and you bring it to AIMCO, you will see that you are treated like crap. They act like they're doing a favor by taking your money. And you work hard for your money, so you should live somewhere where you'll be treated with some respect for spending it. Yelp should make zero stars an option just for this place! *In response to George's comments* I am VERY UNFORTUNATELY a lease holder and have in fact received all of the of emails about the fire alarms. I also have ELEVEN emails and notices in one month about entering my apartment for fire alarms, at&t installations, and various other things. So please do not assure me of anything false, especially when I have proof. If anyone is interested in seeing those ELEVEN notices for entry, please message me. Also in regards to "the exact opposite of my thinking"... let's be honest here, there is a reason that the fire installations needed to happen. What we had before did not work (alarms constantly going off at all hours of the day and night), and since cheaping out is aimco's MO, yes, I am thinking that these new ones won't be top of the line either. About entering my closets for BOTH fire sprinklers and at&t installation, it was NOT COMMUNICATED to me. I was communicated that it would be happening, not that it would be as intrusive as it was. Also, what code is there for a yearly fire sprinkler inspection? None. You get a cheaper rate for your insurance at the expense of your residents' privacy. But you don't care, you can save a buck! And yes, the CRIMES I mentioned happened years ago, one by a non resident on grounds. Since then, the "courtesy attendants" who are apparently not security (lol) even though they respond to noise complaints and the ones that do their jobs (ie Sam), actually check cars going in and out of the gates, have been even more lax since the violent gun crimes. George, stop trying to deflate the comments by residents. We are on the ground level and have proof for our claims. We have all gone to the management multiple times for complaints before posting on public forums. Our concerns are not addressed or mostly, even acknowledged, and then we are basically called liars by you. Not a good look, George. Not good PR at all, aimco.