Palazzo East

As a long time renter I was excited to move in. The leasing staff are great, but they don't live there & know nothing about the living situation. Rats, ants and cockroaches. The fire alarm for an hour while you try to work is a joke. If they tell you it is ok to use vapor cigarettes it is a lie. I specifically asked Shawniece & then was told it was a 250 fine once I was in. Spa is lovely but the people working there are just so so. Constantly changing their policies. If you are looking for a nice luxury rental go elsewhere. Seriously you do not want to rent here. Best day there was finally leaving. Edit - I forgot the construction. Always, all the time. It is generally loud there but every 5 days there is some new issue that requires earth movers or dump trucks for concrete. It is truly awful

2 years ago I was seduced by the look and amenities offered at The Palazzo West at Park La Brea and became a resident. In the beginning I was very satisfied with the way the property conducted business. However with the change of managers (more than once) I am sorry to say I can't wait for my lease to end in March. The once offered amenities that I enjoyed have been taken away altogether with no warning or reduction in my rent. The managements story is they can't afford to offer the amenities any longer that I am still paying for....EXCUSE ME? However the property still maintains fresh flowers in the rental office...seasonal flowers all over the property and is REPAINTING the entire property along with retiling the water features . The property is more about attracting new residents than keeping the residents it already has happy. BEWARE !!!! You can't judge a book by it's cover.

Where should I start? Leasing office? Leaks on ceilings? Lack of maintenance on the common areas? Stalkers around the building? Cero security? Dirty hallways? Cockroaches? I'll try to be brief but they make it so hard. The leasing office is a mess, they do nothing about anything, even if you complain but they're so good at bullying you and threatening to evict you. They do learn how to treat and deal with people. There are leaks in the gym, and some apartments that are NEVER fixed, also flooded parking lots and apartments. The gym has 4+ machines that haven't been working for months, but do nothing about them when we pay a VERY expensive lease. The fire pit has also not been working since July. How long does it take to fix a fire pit? Elevator of building five has not been checked since 2017 according to the paper stamped in it. Stalkers everywhere and harassing married and single women yet they still renew their leases. Security? Non existent, Duke is the only decent security guard in the complex. Months ago some crazy guy trespassed the property and hit someone. A courier from a delivery company was peeing at 12 noon, right outside my apt. Last week there was dog poop all over the hallway. (Images bellow) BBC They also threatened me with starting an eviction because apparently they "know" that my dog is a restricted breed (which he isn't and we didn't know about his dna) they put me into so much stress and always bullying me with "I have proof and videos of your dog barking" but they do that to everyone! The only star that I gave them is because of the people leaving here and the incredible community we've created WITHOUT the leasing office. When someone comes to the tour around the complex, they make sure of pretending that they're a pet friendly and that they have attentive staff, which to be honest the only valuable staff here are the maintenance people.

I just moved from here. The main reason is because I didn't feel safe. There were many times that staff and other people tried to get into my locked apartment without my consent or prior knowledge. Some of them worked for the Palazzo and some of them did not (The Bug Man, for instance), but they all had a key. I even came home once to a maintenance person in my apartment who was not scheduled. When I complained to management, they didn't seem to see what the immediate problem was, forget the bigger picture that random vendors from all around LA are given master keys to literally everyone's apartment on grounds. They can do whatever they want with those keys. It's not safe for your body or for your things. In the same vein, the amount of times they did schedule people to work in your apartment is insane. Management makes it clear that you are just a tenant, and it is their space, not your home. No consideration is given to stop the constant entering. They'll say that they'll try to schedule you for this or that inspection (way too many) or for the work (that never actually needs) to be done, but they don't actually do it or cancel unnecessary repairs or additions. I honestly don't know how people living there now are ok with strangers coming into their space all the time, with access to their keys. Other important issues I've had while living there include: -my apartment's bathroom flooded with sewage, and I know I'm not the only one so this is a plumbing issue that hasn't been addressed. -No one (guests and deliveries) could actually find my apartment because everything on grounds looks the same. -The noise between apartments is incredibly loud, even when people are just walking -I've seen roaches and silverfish and mice on grounds I've brought up all these issues multiple times to the management. The managem is extremely useless and sometimes, flat out rude. They don't do anything to address concerns and are the corporation, AIMCO, is extremely cold. You are just a number to them, not a person. I would avoid living in the Palazzo or any place run by AIMCO like the plague. In response to the comments made by Andy: It doesn't really matter if you think that the vendors you use are reputable. The fact is, is that too many random people have access to everyone's keys. If someone broke into an apartment using a key they copied, you wouldn't even know where to begin to trace it. Not only that, those strangers are allowed to enter with the building's permission to do whatever they want around my personal things and as much as we complain, we are not allowed to stop it. Also, there were many times that consent was NOT obtained at all, yet either a vendor or member of the staff entered into my apartment. Which we both know is illegal and we both know you did. And despite the courtesy staff having maps and the buildings being labeled by extremely small numbers on signs, everyone gets lost. Also, did everyone notice he did not address the plumbing or bug issue? Probably because they know both are problems they can't talk their way out of based on pics on yelp and everyone's experiences living there. The Palazzo made my life hell and I would steer clear of living on their property or any Aimco property.

Do not recommend at all.

**DO NOT MOVE TO THIS PLACE! ** 1. Avoid first floor!! Rat is all over the place at night next to the pool . Check the place at night time . 2.this place have the MOST SLOWEST Elevator in the world!!!! Ask the people living here( average 7 -8 min wait ) also it's get broke every other week and it takes forever to fix . 3. Really noisy place you can hear your neighbor next to you/ Above you , fighting/ having S** / etc 4. You going to find out a lot of extra fee for each month rent.so if you pay 3200$ for one bathroom add on it 200$ for fee

Worst gate keeper I have ever seen. Can't even speak proper English and trying to act like he's the boss of the whole building? No management AT ALL. WORST direction guidance ever. Makes both deliveries and tenants REALLY frustrated. Hollywood worse level of management

The worst service I have ever had in my life. I've accidentally locked up my bathroom door and I've requested the service to open it. It's been 3 hours now and no one is showing up. I'm calling them for 10 times now, every time I call them they say we can not do something about it, you just gotta wait. Are they joking or what??? I regret so hard that I have a leasing contract for 1 year for this stupid place. really wanna move out now. Just learn how to serve properly your current residents before taking $3000 (least expensive one) monthly lease from people.

If I could give 0 stars I would! I scheduled a meeting with them at 2 in the afternoon, I arrived at the place 10 minutes before the time and announced that I had arrived. I waited for 25 minutes and then they told me that they were busy and I would have to wait another hour or come another day! 0 stars is my score for you!

Nobody contact to me even though they replied a week ago that they will contact to me shortly. That's the way how Palazzo works. This night, I catched one roaches in my unit, one in hallways. I am so sad that me and my baby are living here with roaches without any response from Palazzo.

This place has actually gotten worse. Here is what $3200 gets you for a 1 bedroom in the middle of a pandemic: - Dog pee in the stairwell (see picture below... I took this last week) - Rude and racist staff. There are definately different resident rules based on your race/nationality. I will say this feedback excludes the repair and cleaning staff. They are lovely! - Inconsiderate neighbors that make working from home unbearable due to loud banging and stomping pretty much all day everyday - Lost and delayed packages. The package locker system (parcel pending) has always been a nightmare. 9 times out of 10 your packages will just be left on the floor for anyone to take. - Unresponsive and rude community manager - Random fire alarms in the middle of the night Let's just say I can't wait for my lease to end so I can move out. Also ... Aimco please don't feel the need to respond to my post. I've reached out directly several times about these issues and nothing is ever resolved.

I have lived in the Palazzo west (building 6240) for 2 years. The only reasons I stayed that long is because it's a lot of work to move out and the location was pretty convenient (Grove, Farmer's market, pretty close to everything, lots of restaurants on 3rd street etc...) When I decided to move there I was impressed by how nice it was from the inside and the model apt I saw was amazingly decorated. But when I moved there, they didn't even show me the apt before officially moving in. They said someone was living there. Therefore, I did not realize that the apt received NO SUNLIGHT AT ALL until about 2 weeks after I moved in. MANY of the apt in this building are shaded all year long because of the trees outside and how the building is facing. In addition to the NO SUN Light problem (which gave me bad allergies because my furniture and everything was rotting in the dark) I WOULD BE UP ALL NIGHT some nights because of THE EXTREMELY LOUD NEIGHBORS. These buildings are FULL OF IDIOT PARTY PEOPLE who scream on top of their lungs on their balconies in the middle of the night. I would call the front gate and notify them but that didn't stop the party people from being obnoxiously loud. In addition, THE WALLS AND CEILING are SUPER THIN so I could hear the next door neighbors' alarm clock and the neighbor above's every foot step when I was trying to sleep. The apts there are super over priced. I moved out about a months ago to a HOUSE in VENICE that is much much nicer and that is cheaper than the penthouse condos at Palazzo. I still haven't gotten my security deposit. I just called twice and the guy in charge is too busy to deal with me (which triggered me to write this review). Another super annoying thing is that I could never have guests over because it would take them 15 minutes to find my apt. ALSO the apt I was in HAD NO CELL PHONE RECEPTION FROM VERIZON OR ATT so I had to get a landline. And I paid for the fastest internet service but it was fairly slow. The management of the palazzo can get away with a lot because of their location and how they look from the outside but people have to know the truth about this place.

Since posting this TWO days ago, I got not one, but TWO MORE LETTERS THAT THEY PLAN TO ENTER!! That will be the sixth time they've needed to enter this month!! There is NO PRIVACY here whatsoever!!

Shameful to blame your lack of compliance on your residents and in turn, charge them for money they really don't owe you knowing that they have limited options... taking advantage is what that is called. Wouldn't recommend living here

They love scamming! When my lease was up, I told them I wasn't renewing. I ended up asking for an extra week because I couldn't move into my next place yet. They said no because they had "someone else moving in". I said "okay, what all do I have to do to move out?" the woman in the leasing office told me I just had to leave my keys. After I fully moved out, I realized I was getting charged for rent. I went back to ask why, and the woman in the front office said "oops! The system automatically renewed your lease. You must not have given sufficient notice of moving out." ??? They forced me to pay 3 months of rent after I fully moved out. I've now heard four stories of them doing the same thing to others. They don't even need the money. Do not live here. I can't.

I have asked maintenance to come for over 3 weeks now to put in another hanging rod in my closet. They told me during move-in that this was an easy fix and they just needed more rods to be shipped so they would come in a week. Fast forward 3 weeks later a maintenance man comes over and reassesses my request and tells me it will be another week before the hanging rod can be put in. When I was not home, a maintenance man came over and installed 3 shelves. I never asked for shelves and already removed the ones in that area. Now I have 6 shelves and still no hanging rod.

Kristina is just such a horrible person!!! She threatened to tow my car away even with a visitor pass!! Clearly the visitors parking is from 8am-5pm i was in between that time and with full promision to enter the building !! I was just there to do my job!! She discriminated me!!! Way before i even entered the building!!! Upper Management needs to supervise this women to do her job right with good morals !!! Made me upset this women targeting me how horrible. The staff is so rude as well !! Simply asking for directions they get mad!! Except the front gate security!! The gentleman provided me with information with respect!!

#NAME?

I have lived here for almost a year so I am updating my review. In short, I am moving out as soon as my lease expires. I hate this place. Everything I said in my previous review still stands with the following additions: 1. Rats and Flies. Like I said in my previous review, the pest problem still exists. Pest control came by multiple times but could not fix the problem. There are rats in my patio & window sill EVERY NIGHT. Rats made holes in my patio furniture & theres so much rat shit I never go out my patio or open the windows at nighttime. A SWARM OF FLIES everywhere. I had pest control come out multiple times and at one point the office staff called me and said "you keep putting the same request!" Well its because the problem hasn't gone away?! And also the residents are charged with "pest control" fee? 2. Impossible Management. People at the office are rude and not helpful. Most them are very lazy and seem like they hate to be there. Always on their iphones and quick to dismiss your concerns. Working staff (cleaning & maintenance) are amazing though. Every time you call the office with a question or concern, you will be rerouted multiple times, only to be given a different number which they never answer (and mailbox is full). They call themselves a "luxury" apartment, but do not operate like one. I have never lived in such an apartment that is THIS difficult to deal with. The management is pretty much my main reason for moving out. 3. Plumbing Issues. I have one of the more upgraded units (Naples Premier) but the cosmetic upgrades and new appliances could not help with the issues related to the old structure of the building. I have had so many plumbing issues which even til this day have not been fixed even after multiple maintenance visits (also it sucked because we have a newborn at home and did not want people entering our home during the peak Covid times. We had to live with so many problems). Some of the more serious problems were: tub leaking and flooding the bathroom (had the mats soaked and had me cleaning the whole bathroom which sucked), bathroom sink backing up and disgusting residue and food scraps from upstairs kitchen coming up the sink MULTIPLE TIMES (exhausted a whole bottle of Clorox spray), and the hallway flooding. 4. Noise Issues. The building must be really old because I can hear my upstairs neighbor's dog walking. I unwillingly learned so many things about my upstairs neighbor. The worst thing is that my neighbor likes to wake up in the middle of the night and use the restroom which always wakes up my newborn. Noise proof is the worst I have ever seen. Their rent is definitely not justified for the quality of the structure. 5. Ridiculous Fees. Apparently, they require a 60-day notice to move out and if you give notice anywhere later than 60days prior, you are charged the same amount as your rent with what it's called an "insufficient notice fee." Meaning if you give your notice just one day short of two months prior, to move out when your lease expires, you have to pay a day's rent for giving the notice "only" 59 days prior to your lease expiration. This is charged even if you don't actually occupy the unit for an extra day. I gave my move out notice one month and a half prior to my lease expiration date and was charged $1,545.33 as an insufficient notice fee! A $1,545 fee for giving a 45 day advance notice! Customarily, a 45-day notice is considered more than sufficient as many other apartments only require a month advance notice. They pretty much charge you for a unit you no longer occupy so that they make money off a vacant unit all whilst the unit is either getting ready for the next tenant (biz cost) and available to rent out. Even if they rent out the unit soon enough, this money is not returned to you because remember, this is a "penalty" for giving the notice late and not a cost they actually incur. I think is predatory and unconscionable business practice. 6. Utilities. Expect your utilities to double when you live here. Don't know why but water & sewer is a lot more here than other apartments in the area when each unit has its own water meter. You are charged with various fees by the community. My rent is $3,600 and with utilities (those charged by the community), I pay about $4,000 a month. It sucks that this apartment could be an amazing community given its prime location, but the management is just ughhhh. I am so happy to finally move out and not deal with rats and the management.

Did a delivery to the managements office in the parking structure and 3 of the workers wearing blue shirts were sitting down in a chair sleeping instead of fixing the property up with requests.to make it worst they became really aggressive and confrontational if you ask them a question in reguards to who's to sign for the deliveries.contacted some girl sitting in the office in regards to there maintenance department employees and she also was confrontational.not. good for business not good for business.im pretty sure the owner might know that this is true but makes up excuses cause he dont want to fire someone he pays minimum wage dealing with peoples issues instead of him dealing with it.

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

WARNING!!! WARNING!!!! Despite all the glitz and glamour this place offers, the security and customer service is by far the worst. We had moved into this place thinking that it is safe and secure, but to our surprise we got robbed one month after we moved in in broad daylight. The leasing office did nothing for us and did not even apologize. They would not even let us see the security camera footage to see how this could have happened, leading us to believe that it was indeed an inside job. 3 months later after this incident happened, 2 more apartments got robbed and the only thing the management had to say was to make sure both locks were locked when leaving your home. The office manager, Steve is the most unprofessional person in the office and does not offer any solutions to any of the problems we have encountered with them. He does not answer any phone calls or emails and is the rudest person. He does not deserve the title he holds and is a poor excuse for an office manager. When we came to the end of our lease, we had made arrangements to avoid paying more than our ridiculous $600 dollar /month increase for rent to find a better place to live. Upon our move out date, we were held responsible for a ridiculous charge for days that we did not occupy the apartment. After no help from the leasing office regarding this issue, we had to contact the corporate office, which still has yet to investigate the matter 2 months after the fact. It is not worth it to live in this place when managed by unprofessional, ignorant liars. Palazzo West has a much nicer management and is way more helpful in any issues you may have. Do not move to Palazzo East!!! There are much better, bigger, cheaper, quieter and brighter apartments on the westside.

BEWARE Management will constructively evict you. They have a 3x month termination fee in the contract. They won't help you because they want you to pay the termination fee. Then they can re-rent your apartment and double-dip the lease for 3 months. BEWARE

Been a resident here for a few months and this place is not worth it - regret moving here. Noisy, noisy and smelly, smelly. Smells like an old bar from the 90's with cigarette stench coming from all over the place. Had to wash all our clothes on a few occasions since the smoke from (cigarettes and other) comes in from vents, cracks and windows. Did I mention noisy? Also finishes are mediocre - if you check this place just check the showers (cheap plastic). We've complained to management for months and they really don't seem to care - avoid our calls and ignore the problem. DO NOT MOVE HERE !!!!

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Very confusing layout due to the lack of visible labeling on building. Difficult to have food delivered. Guards give zero information and enjoy confusing tenants, prospective renters, guests and delivery drivers. The thought of The Palazzo Communities now fill me with a lingering disgust. I would rather be subjected to fatwa then be within these gated walls.

Hey James G. Please stop commenting on all of our postings saying you're going to help. All you do is contact the leasing office-- which is obviously the first thing all of us have already done. They never get back to us and you drop the ball-- leaving us in NO BETTER a situation than we were in before we posted. This place is such a sham, just like your comments. P.S.-- Right now I can barely breathe because the elevator up reeked of garbage and the courtyard always reeks of urine. THE PALAZZO IS A RAT INFESTED RIP-OFF OF A COMPLEX, THE LAST THING FROM "LUXURY APARTMENT LIVING" AS THEY FALSELY ADVERTISE. WHAT A JOKE THAT IS.

Front Gate are very rude. I came to visit friends (been coming for a whole year now) and every time they are acting like it's a JAIL!!!!! HORRIBLE PEOPLE IN THE FRONT GATE. ARE YOU GUYS KIDDING ME. my friends want to move out because of you

I don't have one positive thing to say about this place. This is my first ever negative review I have given in 12 years of leasing apartments. It is absolutely impossible to live comfortably and to relax in this apt complex. Here are the negatives I have personally experienced. 1. 99% of the people managing the building are brain dead. They couldn't even figure out how to put my letter into outgoing mail and a $20,000 check was lost, great for business... 2. The rent is astronomical for the kind of treatment you receive and the actual apts are not that nice for what you pay. Staff is super friendly showing you the apt and signing your lease, however, they will not answer a call or respond to an issue once your lease is signed. It took my two months to speak to the GM and I called every single day. 3. They say you get use of a gym and spa included in your rent, not the case. It is always closed due to understaffing, construction, etc. I've lived here for 6 months and it has been closed about 65% of the time I have gone. 4. There is construction going on around the complex, in the complex, and in surrounding structures from 8am - 8pm, 6 days a week. (See Photo of construction literally 5 feet from my balcony) 5. They never notify us when we have a package and it is just a guessing game if we will actually get the package someone sent us. 6. The parking garage is extremely dangerous. There are accidents in the same 2 spots constantly and they have done nothing to fix the problem. 7. I woke up for work today and the water was shut off due to scheduled maintenance. By scheduled, I mean they put a note on my door 5 minutes before they shut the water off. The list goes on and on and on. I am just scratching the surface of why I cannot wait to move out of this place. In conclusion, I would rather live on a wooden raft in the middle of the Arctic ocean before I choose to live at The Palazzo again. The money you have to spend is definitely not equivalent to the level of service and apt quality you receive. Written By: Josh Heffler

We (a few neighbors) had woke up to a terrible noise at 3:15am! this new guy (moved around 3 weeks ago) has making noise since he came here (loud music etc), but tonight is a whole different thing! 3:15am, that's the hour I woke up cause of this guy, and I wish it was cause of just music. He shouted "FUCK YOU!" to himself, a few times, throwing stuff in his apt, making loud noise, and also playing loud music. I called the "back gate", he send someone, after that it was o.k, he muted for a few minutes and came back to life after a few minutes, continuing to make loud throwing stuff noise. He is crazy and sounds dangerous! who is acting like this? cursing and shouting with violence, sounds like he had a "trip". We LOVED living here, but with a baby on the way, I feel NOT SAFE AT ALL, with this crazy guy around. I want to feel there's someone responsible enough at your management that can put an end to this (make this guy leave!) cause I can't stay where I don't feel safe. I taught paying almost 3,000$ for a 1 bed will bring me to live among high quality people, I was wrong! I had better neighbors living in a regular 2k apt...

terrible experience with all 4 people who worked on Saturday .none of them would acknowledge we were there ,let alone get up to show an apartment.too busy to show an apartment with that many vacants.seems to me that's why you have so many.never have I had this happen o us before.lazy people.ill take my money somewhere else

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

bad time here. i sent my parents here last year, i booked with my card and my parents trip was ruin . they were asked to provide my card? well i was not on that trip!! therefor they could not check in for the full days i HAD BOOKED.. Thanks for destroying there trip!!! will never stay there again. waste of time, plus this place will nickel and dime you to death.. its just so sad !! my parents luv this place.. we will no longer at all stay here again,or refer anyone

I am a returning resident i resided there 2 years ago. Management has went down the drain. I decided to move in a penthouse location so I can have That experience and let's just say this building Management is Horrendous. I have been living here a little over two months, and the elevator is still in operable. Last week both elevators was down, so I literally had no way to get into the parking garage. My toilets have been out. It was a defective toilet therefore two toilets didn't flush in the house. The showers were clogged up and poop would come up through the showers. I pay over 5500 per month and this is what I'm dealing with For a 2 bedroo. Shenny Ramariez is poor representation for Aimco. She lack empathy and is very condescending how she deliberates. Everyone is Extremely nice until you move in then the Real comes out. Lastly theor is a couple of long-term resident who bully other residents particularly African American and Management has nothing to stop it. I am requesting a callback from Timothy or Andy.

My apartment has experienced chronic sewage overflow in both my bathtub and toilet. The ceiling has also leaked in multiple places due to clogged lines, and this is only the beginning of a long list of issues I've encountered living here. The management staff is quick to "fix" the problem, until another plumbing clog occurs the next week, and to add insult to injury they only sanitized my apartment after I sent an email informing them I was moving out. The management staff seems to believe that living with these repetitive issues, and the stench that lasts for days afterwards, is totally fine and habitable. For the price of living here, you can find an option with better management in the actual city of West Hollywood. Save your money and future aggravation.

I enjoyed my stay there in corp. housing. What I didn't like is the endless parties at the pool and drunken neighbors at 4am coming home and banging on the doors at all hrs. not to mention yelling and laughing like banshees. Also, when I first visited, a blond girl in the office showed me around. She walked so fast I was practically chasing after her, she was cold and unfriendly. I always stopped by the office to get my packages, and was never greeted. They always have a bad attitude. Yes, it is an amazing gorgeous place, but bad service and bad neighbors ruined it

I moved in 3 days ago. Just moved to LA and my daughter is helping me. We toured the apartments, was shown one apartment. I asked to see the actual apartment I would receive. After following our agent walking in 4 inch heels, we arrived to my current apartment 20 minutes later and the agent couldn't open the door, said she forgot the right key. I choose to put a deposit down based on the appearance of the apt. I saw, my daughter had to get to work. I needed the apt. immediately because my son was moving into a new apt and could not keep his cat. I signed the lease and paid $1400 deposit, $3080 for initial rent due. This was classic bate and switch. My current apt. has worn & dirty carpet, scratched cabinets, cabinet doors that are slanted, mothball and mold smell in the closet, broken toilet, permanent water stains on the faucets, scratched refrigerator door. During the inspection tour I asked if I should follow Nicole and she said she was just checking to see if everything works. She turned the tv on, checked the water and a few other things. I was asked to sign a paper which now I know was the official inspection report. Needless to say none of the problems were listed. It is my fault that I signed papers without reading them, but I was in a hurry because of family problems. When I moved in the day after signing the lease the TV did not work because the batteries had been removed. The next day I reported the problems to the community manager. She promises to replace the carpet with hardwood flooring. The maintenance manager promises to fix the cabinet doors. I am hoping these promises will be met, but I am angry that they would rent an apt in this shape. I am not sure what my rights are if they do not fulfill their promises. Be careful.

I actually lived here for two years. A decade ago. It was awesome. I literally was going to get a penthouse today for 5500 a month, for one person. Construction, loud banging. Kind of massive ugilification. Software that wasn't doing what they thought it would and then I got a lecture on how the agent was working past work hours. (7:30 pm) A true hero. So low end. Cancelled delivery of my new car there. Got to find a higher end place. Really really sad. I loved that place.

We received the apartment with noisy dryer and the fireplace wasn't working at all, which they didn't know about. I wish they checked the apartment before we moved in. We're now in our second month and they didn't fix the fireplace yet. They changed the noisy dryer with another noisy one! I don't know what's wrong!

Terrible office/administrative staff. Yes, it's beautiful, with central geographic location but that's when the good stuff ends. I don't mind paying the expensive rent. What I do mind is how they withdrew rent from my bank account TWICE by accident, and 5 calls and 1 month later have still not reimbursed me. The remote controls to the gates stopped working (twice), and there were no replacement for weeks because they ran out of remotes?! The gardening staff is terrific, but unfortunately, manicured lawns and flower beds do not justify 2500 for a 1 bedroom. I don't know if it's the change in management in recent years that has brought on this incompetent and bad office staff, but something has got to change.

Leasing office is terrible ! Almost impossible to reach ! So unprofessional they only care about leasing new residents as soon as they get your money they will prioritize ew residents. They gave my parking spot to new resident even though I was living in the apartment for a year and half !!!! And paying for it without even letting me know. When you try to move out very unhelpful ! Terrible service DO NOT RECOMMEND!!!!

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

The apartment complex is nice, however there are always hidden "surprise" charges on top of your monthly rent. For example, you will get charged for flushing toilets!!! Yup, you heard right. I've heard the management is horrible, and although we did not live there long enough to have many interactions ourselves, we have witnessed many situations from other tenants. Our move out bill included the "surprise" charges again, including a $250 charge for "wall damage", which was one ding in the wall, that our company that came to patch up holes from mounted TVs, forgot to patch. This place is a joke.

I lived at the Palazzo in 2013. After my year lease, I couldn't be happier moving out. The walls are paper thin, I could hear my neighbors entire conversation since we shared living room walls. Bugs every where! I always had silverfish in my bathroom and kitchen. My neighbor moved out because of cock roaches, but I never had them. My apartment was so dark, I would never know the time of day. After they tried to increase my rent $300/month and with their convincing "it's cheaper to stay and not pay for movers", I was out. Don't get sold from their model apartment. It will be nothing like you expect.

Dear Mr. G of Palazzo: Instead of contacting you directly, I like to respond here so that more public can relate. I already suggested to let the management know regarding your current outrageous policy and think about adopting new policy to Ms. C. Smith, your Resident Relation Specialist in writing. You can ask her to see my back and forth emails with her making sure that I fully understand your 'policy.'

I live at the penthouse palazzo WEST and i am paying almost $5000 monthly for the worst management ever. The people who works at the leasing office are horrible. I had to call them more than 8 times to get along with someone. Poor communication with the residents. The maintenance were great for a while then they start being as bad as the leasing office. I stayed for 4 days with no hot water.

Not so great, unfortunately. This review is based on just the first month of living at the Palazzo. Like many other reviews here, the location can't be beat! The ground and the building look great from the outside but once you are actually there, it's not what it seems which is too bad! It's all start and end with customer service. There is none from the staffs working in the office. They simply sent us an email to "notify" us that our apartment that we signed the lease for is not available 2 days prior to our move in date. Two days! I would think if someone were doing their jobs at the office they would have figured out what was happening and anticipated what needed to be done. 2 days was inexcusable! After that we actually had to initiated all of the contact and follow up (Let's not forget, no one picks up the phone even during the business hours of expecting a call!) The "manager" pretty much took no responsibilities in fixing the problem or following up. She insisted that it's our responsibility to talk to her boss if we wanted things done. Huh? We eventually got the new apartment lease sign after 3 days of rushing the "boss" to give us an answer. There was no apologies! None! What's worse was we ended up moving into a unit that was flooded with raw sewage the first night we moved in! It's pretty sickening to be paying so much money in the "luxury apartment" to have this happening. Apparently this happened once before when my partner stayed at one of the corporate apartments here. And it seems other yelper had the same issue as well. Again, the follow up from the office was lacking. No one took any initiative or any proactive actions to make the situation better. The favorite saying seems to be "we didn't know.." If your resident apartment was flooded with raw sewage, you sent a cleaning crew, right? Last gripe about the community is their account system. It's very confusing and when we made a call to the office taking to a couple of people, no one had any idea what they were looking at. Eventually we were told of a mistake in the calculation in the move in/transfer fee but we were hit with the penalty for late payment even though it's their mistake. It took 4 days for them to fix the issues. However if you make the payment electronically using check and if you make a mistake typing in the account number incorrectly, you will still get an email from them that the payment was made successfully! BUT 4 days later, they will send you a notice for a fee since the payment actually didn't go through. Why would you send out that the payment process was successful to begin with? May be it's cheap way in making money off people mistakes? And the only response we get from the office was to give them a call if we were confused! I think based on the experience living here so far, it's not possible to recommend anyone to be here and have to endure the lack of professionalism with the front office staffs. It's probably ok if we don't have to deal with issues however, there have been many issues and no one has stepped up. Truly disappointing. This place can be so much better. One star is for location.

Currently living here. Would not recommend you moving in here! They repeatedly constructing the complex, which makes the place super noisy! Awful management,Poor lifestyle and on the same time super high rent!

We moved in about 6 weeks ago and in those 6 weeks I've dealt with the noisiest most obnoxious neighbors that party until 5am AND at this very moment I'm listening to other neighbors drill and do what sounds like extensive construction at 11pm at night. I also have smoke and the smell of smoke (weed and cigarettes) coming through my vents and under the sink cabinets nearly every day. I thought it was a smoke-free property. We were sold a total lie. The people that live here have no courtesy for others. It's like a frat house.

No one showed up to fix my sink

********** be awarded ****** ********Management doesn't actually do anything. it's unfortunate that this is the only way to get their attention****** This place and the people who run it get worse by the day they will promise anything but...... till you move in and then ...leave a massage on VOICE MAIL ...she /He will call you back......And then Im so sorry to hear that .....yes but nothing Happen the elevator is still Broken !!!!!! THEY DON'T GIVE A FUCK ALL THEY DO IS PROMISE LIE'S AND LIE'S This place is a ghetto !!!! The elevator broke down every other day the management use cheap company to fix it ..cheap cheap .....YES ALWAYS BROKEN OUT OF ORDER ....WALK ...WALK ..WALK AROUND THE BUILDING NO ELEVATOR.....THE PART WILL BE SOON YES..AFTER 2 WEEKSSSSSS or More ..... thats a shame !!!!!!!!!!! SEE IT YOURSELF COME VISIT DON'T LET THE INTERNET PICTURES BUY UR TRUST !!!!!! CARRY YOUR GROCERY FROM THE STAIRS OR OTHER ELEVATOR !!!!! VERY CLASSIC BUILDING AND MANAGER !!!!!!! ALL THEY DO IS DRESS NICE AND SMILE THEN .....FUCK YOU LEAVE A MESSAGE ON MY VOICE MAIL ....!!!!!!! 1.the parking garage security gate is always open and broken 2.noise cars with music at night coming in and out ...can't sleep 3.rats running all over 4.pitbull dogs are there...please say no pit-bull dogs but i guess if you have the money it buy peace .... Helloooo ( we have small kids here..... hello ) Wake up and read the lease no scary dogs and dangerous.... 5.dirty elevators frozen yogurt cups on the floor at night ..... 6.everything is extra fee... watch out and you will see it after u move in 7.they welcome you with a smile and promise promise everything till you really moved in to this getto ...then they dont give a fuck !!! 8.cheap pool furnitures...orange metal chairs 9.spa water dirty..old naked man in the jacuzzi ..yakkiieeee 10.everyone can come in to the pool (no security check) 11.residence from across the building join in the pool and spa for free....YES FREE 12.hot days forget to find a chair by the pool ....park la brea residence welcome in with no security check every one is there no room to get a chair 13.night time loud music from cars coming in and out ..BOOM BOOM BOOM MUSIC 14.manegment sucks all they care is $$$$$$$$$$$$ bring me your money 15.police is always here at night ....fighting.... Sometime shooting...drugs 16. is this the place you want your family and kids to be here...???? 17.no pool party... no bbq... no nothing all the money go to the management's 18.the gym.... everyone is welcome don't need to live here.. just walk in free gym .... no security check .....do you live here ??? Hello ...... i guess they don't give a fuck !!!! 19.over price .....and welcome to disneyland free admission ............. mickey mouse for the kids all over .....FREE SHOW rats.....rats.... running all over next to the spa area!!!!!!!!!!!!!!!! 20.Pool water always Cold !!!!! YOU Don't need to travel to Dubai....WELCOME to my island full of arabs here at the palazzo ++++ allahu akbar++++ you hear them pray !!!!!!! Now you tell me if you like to enjoy the palazzo WEST OR EAST OR NOTHING This place and the people who run it get worse by the day. 🙁 good luck section " A " soon to come GO FIND A BETTER CLASSIC PLACE FOR YOUR MONEY !!!!!!!!!!!!!!!!!! THEY ARE CHEAP HERE !!!!! I WILL TRY TO TAKE PICTURES AND UPLOAD IT HERE !!!!!! SEEEEEEE..........YOU SOON

Hard to give more than 1 star when every time it rains we have our tubs filled with the building sewage. In two years and a half here we also had problems with the stoves (to be replaced), washer and drier (to be fixed), dishwasher (fixed multiple times), the balcony (flooded) and I think that's enough for $4,000 a month for a 2bd 2 bath. Btw rent was increased 9% at contract expiration, but well...at least luxury living right?!?

I actually feel like it is my duty to warn others of some of the blatant issues of this complex, especially those involving safety. The landscaping and the apartments are nice, the amenities are great, but once you live here for a month or two, you'll see it is not a nice place to live at all. -The elevators rarely work -The garage floods with sewage every time it rains and sometimes when it doesn't - Maintenance enters your apartment whenever they want, including when you fill out the service form with an option to call you before they show up for the appointment. They don't even knock, just use a key, doesn't matter if you're indisposed (which happened to my wife. NOT happy about this at all). -Speaking of entering into your apartment, they give out keys to vendors to go into your apartment alone, including but not limited to: the exterminator (which you'll need, more on that below), cable companies, workers for things that break outside of regular maintenance staff's capabilities. If you're ok with complete strangers who have not been background checked by AIMCO (the management company) not only having access to your apartment, but access to your KEY where they can MAKE COPIES, I think you're living in a utopian dreamworld where people only do the right thing. This is absolutely not ok for either privacy or safety. - Bugs. A lot, and everywhere, including the spa where they recently put up signs saying "closed for fumigation" (not even smart enough not to put that on the sign) -Constant fire alarms. Clearly they are trying to remedy this issue in a cheap manner because they are continually testing them and have to enter the apartments to see if their new systems are working very often. With a young child, I do not have confidence that there are adequate fire safety measures taken here. -Paper thin walls where you can hear your neighbors' full conversations -Loud Gardening very early in the morning -The door handles come off -The lights all buzz and flicker before they come on I've heard the management team jokingly refer to this building as section 8. I'm paying over $4,000 a month. I don't think that's funny. The staff is completely unprofessional, and AIMCO is the face of corporate greed. Sign a lease here at your own risk.

Update. Tonight I came home to find someone else parked in my spot. The one that Palazzo charges you extra for. When I alert security, they tell me I have to park in guest parking and that's basically all they can do. Like I said, they really don't care about the residents satisfaction. Also forgot to mention that there is a big insect issue here. I see spiders in my place all of the time. Saw a big one in a huge web in the hallway yesterday. The INDOOR hallway.

Do not move in but DON'T this place are really stilling when you move in everything Is nice and good , after 11 months that include more than 4000 dollars of coast that no one will really telling you it the entrance to the complex i decided to move out and stop let them to keep and charge me for what I never knew. Today they did my last check out inspection, I was again upset 125 for cleaning an empty 1bd 250 for small blind on the balcony door and 300 wash the wall it's not fair , but this is the palazzo. Do not move in you will be ripped

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

It is 8 in the evening and I am sitting here in my apartment, basically an ashtray, not enjoying my self at all, my neighbors can't stop smoking, between the marijuana and cigarettes it has become unbearable. My mouth is dry, my couch and clothes smell like I am a smoker, and my apartment that I pay an exorbitant amount to live in smells like an ashtray. I have complained 10. 20. 30 times already about my neighbors and smoking weed and cigarette violations have been proven a ridiculous amount if times yet, they haven't been evicted , like they are supposed to be after multiple violatiins, just fined a few dollars, like it means anything to fine a resident who can afford a 10 thousand dollar apt, a couple bucks. Do not move here if you value your health. Getting out as fast as I van when lease is up.

This is very Good place and location.Everythings was Good.That's the most deluxury communities in West Hollywood.But there has a manager and he is so rude.I want to move in that's why him.He doesn't allow my guest Or my family.I always living troubles.Spa is dirty always.Please talk with him.

As a multi year tenant I whole heartedly agree with the negative reviews. This breaks my heart to see one of the most respectful and best neighbor's I've had possibly move because of their issues living here and yet building trying to raise their rent $500! I myself have had sewage in my sinks, rats chew through my patio doors and leave feces all behind my couch and more. Don't get me started on the elevators which keep me in a constant state of anxiety every time I get in them. Not good for someone with anxiety disorder I assure you. Plus all the amenities we once enjoyed are going away or costing money. I only stayed due the love of some neighbor's (who many have reached a level of frustration and are moving out) and my dog and frankly being too busy to look for something new. But this is a ridiculous tragedy to see such great tenants who have lived here for so many years get bamboozled into having their rent raised a ridiculous amount. This place is falling apart. They seem to care more about getting deep pocket tenants who care little about keeping up a nice property and abiding by the rules then those that truly want to be here and create a great and safe community. We have seen wicked courtyard fights, shootings, more smokers (In what I supposed to be a smoke free complex) then I can count. It's time to step up the game palazzo. And I don't mean by redoing the apartments and charging home rent prices for them. Do right by your tenants or you'll all continue to see major backlash from current residence who all talk and are feeling the same.

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

My name is Tina who just moved in few days ago. The residents service team is very hard to communicate. I was supposed to receive my FOB and remote so I can get into the property. The manager at the residence service said one hour. It took over 2 days emailing reminding several times. Eventually I called and finally someone picked up the phone this staff name Nevi. She was so rude and unpleasant to speak. Very Unprofessional!! We're paying so much money on rent and this is the service we get. Unacceptable!! Already having issues with the management team wow I might have to see if I can cancel the lease. They're great at taking my money but not doing their jobs!! And regarding the property it looks nice from the outside however inside the unit the walls are so thin I can hear the neighbors and the unit shakes like an earthquake when downstairs ppl slams the doors. I didn't want to say this but worse than parklabrea. At least over there it's old building but you can't hear much from the neighbors.

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

They're the worst place you can move in please look for a better option. They will milk you and they have the idea that they will milk every single Arab. They broke into my car twice and the safety there is worst than downtown la. I was there for one year I saw people get shot and stabbed. Someone broke into my car twice and they knew who it was and they didn't share it. They didn't even cooperative with the police. Trust me don't put you and your loved ones in danger.The community is so unsafe I lived at the penthouse floor but people had access to my apartment they tried to break into it and the management didn't care. It's a place for people that do drugs and illegal activities I've seen that happen in the management doesn't care because they pay the rent so if you want to move in please move in somewhere safe that your family cannot be in danger I was a victim of this place twice and that's why I moved out and then they said that they're going to give me my deposit but they never did. They will lie to you all you want that's what they are liars liars and cheaters please watch out for your friends and family

Just another apartment complex but gloomy.

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

Avoid this place like the plague. It is worn out and in desperate need of refurbishments, the 'jungle' they are so proud of often smells of sewage, and the management approach of the complex is appalling. They charge vacant fees on utilities if you don't sign up for a certain website, they don't address pest infestations, and try to take as much from you security deposit based on nonsense. It is overpriced, unfriendly, and overall not worth your money or energy.

I've lived at the Palazzo East for over a year now, and boy let me tell you about some of the experiences I have had. First of all, most of the management is a joke and thinks their time is more precious than their residents. I had a professional musician/piano teacher move into the unit above mine. He moved in with a piano and other musician instruments which he likes to play throughout the day, sometimes for hours. I could hear EVERYTHING, every note, every scale, and it was loud enough where I wouldn't even be able to hear my television when he was playing full force. I'm a law student and having a piano player live above me is incredibly disruptive. It is also arguably in violation of my implied warranty of habitability, covenant of quiet enjoyment, etc promised to me by CA Law. I tried to communicate with the management several times, and for the first month of so they did absolutely nothing about it. I finally went to the manager and politely explained the urgency of my situation. I gave him over a week to speak to his legal department and of course he never got back to me, and then proceeded to ignore my phone calls for 5 days when I tried to contact him over two weeks later. I had to ask my lawyer to call and help me handle the situation. Long story short, the Palazzo was hardly sympathetic of my concerns, were quite dismissive of my needs, and resolved the problem by telling me I could move (they didn't pay any of the costs other than waiving a $600 transfer fee, which is ridiculous money making ploy to begin with). They also raised my rent by $70 in the new unit I picked out (which is essentially the same unit I had before, just in a different location). They were even unwilling to help me lower my rent in my new unit a bit or cover any overlap costs that resulted from me being forced to lease my unit a week earlier than my move out day. I understand this may have been a legal gray area for them and they felt they weren't required to do anything, but when you pay excessive amounts for rent, you expect a sympathetic, professional, and responsive management that works with both parties to come to a fair resolution. I guess that's too much to ask for here. The Palazzo never fails to remind you how they're trying to cheapen your experience day by day and squeeze every single last dime out of your wallet if they can. To the Palazzo, it's quite clear that they don't think of you as residents/customers they value, but instead see you as nothing but giant wallets they're trying to squeeze money out of day and night. I understand most businesses feel this way, but at least they pretend to care about your needs. For example, Palazzo used to have wonderful amenities and services, but those long gone. The days of water and fresh fruit in the spa, towels and snacks at the pool, and a water boy service at the pool are long gone. They're slowly cutting amenities that are basic and of little cost to them such as providing a water dispenser and plastic cups in the spa. However, instead they've decided to invest in making the front desk of the spa a retail haven. They sell bikinis, chapstick, thongs, nail polish etc near the front desk which they try and sell to the residents. Residents live at the Palazzo and pay inflated prices for rent because they want superior service, NOT because they want to be a tacky leopard print bikini at the front desk. Instead of fronting money to purchase unnecessary knicknacks that no one buys, spend that money to keep residents happy so they'll renew their leases! OH YES, and let's not forget the class action lawsuit the residents filed against the palazzo because the Palazzo failed to pay their water bill on time and got excessive overage fees. Instead of handling the issue themselves, they quietly charged each resident more to cover the late fees. AY yi yi yi. You may be wondering why I still live here. It's honestly just because I'm too busy to move, the Palazzo is pretty close to where I go to school, and I'm also currently looking into purchasing my own place. I decided I'd rather spend my energy working with a realtor than wasting my time finding a new apartment for rent. As much of a dump as this place is, I'm putting up with it solely for my own convenience for the time being.

If you are looking for a place close to the city center and with its own security, you should choose this property. Even though, monthly charge is about $1,000x expensive than other apartment with similar conditions, but you would enjoy the location and general settings. However, you should not expect anything from the office of the management and it's the worse I have ever seen. They never answer the phone when they are chatting in the office, and it was almost impossible to get hold of any of them standing while standing outside and knocking their doors. We could really see you pretending to be invisible. I have lived there for 11 months, just 2 months shorter than the contract period. Due to Covid19, my move-out date was two months earlier than the leasing date. When I sent mail to the manger, he said that I must pay monthly rent for the remaining contract period before I move out. So, I asked several times how much I must pay, but I didn't get a clear answer from the manager. Thus, I only had to believe the amount that was shown on their portal. I paid whatever I owed them and left. Approximately, a couple of weeks later, the final financial report arrived by e-mail, and they took three thousand and some dollars from my deposit, which I never informed from the manager. So, I sent an e-mail asking why I am getting much less than what they owe me, and the manager said, " This will get corrected as it should have added the remainder of your lease instead of the notice fee.' Then, he manually adjusted the amount I must pay and took almost all the deposit out, leaving only 57 dollars. I noticed that the system is very unstable, and should not be trusted, and managers do not seem to care about their mistakes. If the system has a problem, the manager should apologize to customers first on their mistakes and in fact, thank to the customer who caught the problem on their system. YES of NO? Also, do not expect to see vacancy status on the portal. I was told that all the availability of the apartment will be listed on the portal at https://www.palazzo-east.com/en/apartments/residences.html. I was informed that I may get more deposit back if someone rents that apartment. However, I have been monitoring the website and I found out that my apartment was not on that portal more 10 days straight. Manager said that it is standard practice to show the vacancy of the apartment randomly and he has no control over this portal. What is the chance of your apartment is being seen to someone, if the portal does not show the full availability? Everyone does not know all the standard practices because people are coming from all over the world. Yes! It is true that all of us need to do as the Americans do because we are in United States. However, if the community has so many racial/ethnic groups in your property, you must understand the differences and act like you understood them. Because customer has not asked, it does not give you a right to blame on customers not knowing YOUR STANDARD PRACTICES. It is a pity that I had the worst experience in a place I believed to be the best place at first. Lastly, please fix your elevators, my son and wife were stuck inside of your elevators several times, and we have heard people screaming and pressing alarms a lot.

I am a current resident at the Palazzo; I've been here for 1 year and 9 month. Signing a lease at this property has been one of the biggest mistakes I could have made. When being toured around the property before signing, I was promise quality services, and upscale apartments. You would expect that for $3250 a month right? Well wrong... A lot of the apartments here have cockroach problems. I started seeing roaches a few months into living here. I've had them for 9 months now, this summer I also saw cockroach in the sauna (the men sauna is always in maintenance), that's disgusting! The management told us it's an isolated incident, but after speaking to the pest control company they use, the Palazzo has many units with pest problems (liars). The pest control has been coming once a week, and the problem has only gotten worse. I bring a housekeeper twice a week to clean the apartment and the problem still persists. After battling with the leasing and management office, they brought a team here to flip the apartment. STILL NO DIFFERENCE! The management even told us we can change apartment unites without breaching the contract. When the leasing agent showed us an available unit; it was smaller, and almost $400 more expensive per month. Are you kidding me? Way to keep us tied into a shitty apartment... We've been paying 40k a year to live in pure shit. The floors aren't real wood, windows and doors are cheap, the air-conditioning in the bedrooms aren't strong, and their gym/spa facilities aren't very clean. I chose the palazzo for the amenities and to feel as if I were in a hotel but for the price you pay to live here the amenities are not worth it. I rather pay the same price for beautiful apartment elsewhere in Los Angeles and chose The Palazzo because I thought they were good, but after living in LA a while, I realized there are dozens of residents that provide a higher standard of service for CHEAPER! If you're looking for something luxurious worth your money, STAY AWAY FROM THE PALAZZO! Lastly most importantly at place like the Palazzo you would except the Management to respond promptly to emails or phone calls at the price your paying for service, the service is horrible and good luck getting a respond from management unless you go knocking at there door trying to find them when there roaming around doing nothing.

If I could give this place 0 stars I would. Theres a reason this place only has 2 1/2 star rating.... It sucks. There's rats crawling every night. There's a creepy guy that lives here and management hasn't done anything to get rid of this person when tenants have called the cops on him many times. Before him there was a different creep that would harass women, I was one of the women and no matter how many people complained he continued to live here and management did nothing but say yeah you're not the only one that's complained about him.. the pipes are awful my toilet and sinks have overflown many times you have to pay $2 an hour for guest parking now and the claim that they started charging because it was their solution to tenants complaining about parking.... Which I'm not the only tenant now who's called that a lie... the alarm will go off for hours at a time randomly not even when it's scheduled but randomly and the sound is so piercing you feel like your ears are bleeding.... I'm moving out finally soon.... The only think I like here are some of the tenants, the pool and the sauna but that's still not worth it.. also the floor plans are weird if you want pictures I have plenty ... at one point I had meal worms on my patio don't even know how they got there, at first I thought they were leaves from the trees above my patio but nope

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

This is disgusting , I woke up to my shower filled with poop and flooded with water . my entire apartment smells like poop . I pay $3200 a month for rent this is absurd, I now can not go to work because I can not shower and who wants to come home to a shower filled with poop.

Do not move in!!! We live in palazzo east almost 2months. First question that we asked was about neighbors and manager told us that everyone is nice and quiet. Since day one we have trouble with people upstairs, noise (jumping, screaming, pushing furniture all the time) starts at 6am and whole day they jump on our heads. We called management many times, front gate but no one helped. When we get really angry they speak with them, but people are even worse. Walls are like made from paper!!!!!! Place is really nice, clean and we love it, but we will move out asap, because no one is gonna help us with this problem and paying a lot of money for this is not ok!!!

Bad Service! i don't take time to write reviews like ever, Basically they have one of the best locations in LA (palazzo west), but because of that they give minimal if any attention to their existing tenants, there are other better buildings in the Area, For Example, Broadcast center which is ironically owned by the same owner has much better service, so it must just be the management of the palazzo which is bad! Thanks!

BEWARE! READ ALL BELOW! SCAM COMPANY! I AM OUT $1100 for wasting my time and energy on this poorly managed company with employees who have no prior training and no ethics. Andy Tanner will belittle you via email so have fun with that, but don't let his rude communication via email make you think you're in the wrong because a true leader of a company would do their best to fix any issue regardless of the situation. He prides himself on customer service, but I have a chain of emails that would make people cringe coming from a person who leases apartments... I'm sorry, but I don't want people to ever go through the nightmare that I have had this week with AIMCO employees and Palazzo East Apartments. Don't let the "luxury" amenities trick you and read previous yelp reviews before setting up a tour here because there's so many BETTER places in Los Angeles that will be respectful and act ethically. please read below. $1100 charge straight to their account and it will almost be an entire week without receiving my money back. They make you wait an apparent 10 days after "application" for money they fail to tell you they are taking before being approved. Has anyone seen their brochure? It says $1000(on approved credit) and they claim they don't mislead? Only getting $1000 back because we did an "application" that was "denied" that costs $100. The manager could not even send me confirmation that I approved this charge, but threatened me with saying he'd contact local law enforcement because I am making this up? They never sent us any confirmation that our application even existed by the way. Most apartments send immediate documentation..we would know we got a place just as expensive down the street the next day with the same credit, same income, just the two of us with no hassle or unauthorized charges. Luckily, we could scrape together money for an actual holding deposit that was not taken prior to approval, but I'm still waiting on my hard earned money that should have never been taken in the first place from Aimco. Can you imagine if every apartment took $1000 without telling you or having youl you Ty sign your signature while applying for an apartment without disclosing that in the beginning of the application. I would have left had I known! Message me for more details on my experience with terrible management and attacks via email from Aimco's supposed "manager" who fake advertises that he first No credit ran or verified, 0 documentation sent to us regarding anything about our "denied application" that the manager said he would expose because I said I'd be telling my large LA network about this place. That actually happened. It is actually comical that a leasing manager would say that. I'm not ashamed of a denied application nor was that ever the issue. I am actually relieved that I dodged a bullet with this apartment complex and Aimco! For the record, incase Aimco still wants to email attack me- all I wanted was my money back, but they are taking their sweet time when it's been sitting in their account all week. Funny how that works right? ? Message me for questions! GOOD LUCK! Stay away from Palazzo!! I promise you. This place will not get any better as long as they have employees who act like you're beneath them.

The pool and the SPA are always very dirty

My unit was full of roaches. I saw them in the first day of move-in.Totally I saw 10 more roaches in my unit and hallways. I did not pay 3,000 dollars to live with roaches. At first, I was disappointed that there are roaches in this luxury apartment like palazzo east. But It was just beginning. Worst part was office. To solve this problem, I had to beg several times to office. But It was not easy to cantact with them.(My email was ignored for 4 times.) They never give me answer and gave me wrong information. After long waiting with roaches, I finally moved to another unit but I had to paid a lot of money for moving by myself and moreover I moved from remodeled unit to non-remodeled unit with SAME PRICE. It is unfair contract!!! During whole process, I was treated as black customer and never get apologies about emails, roaches and unnecessary moving.

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

Terribly overpriced for such small rooms. Neighbours smoke despite being a smoke-free apartment and the service never help.

Amazed by one of the more elderly security staff supervisor, when I can hear Loud neighbor playing the music, he cannot hear anything. Maybe he should rest at home instead of working? Since last time he cannot hear which building I live from the gate after I mentioned many times and said cannot find me from the list until we talked so many times, this time, he cannot hear the loud music my neighbor is playing at 2:30 am. I cannot sleep, and how can I work. Amazed

WARNING: This place sells itself like its some fancy place worthy of the price and full of amenities--- FALSE!!! This place has a quick turn around of randoms & countless times I've heard some serious domestic situations echoing through the halls with no security showing up. Speaking of security-- what security? Honestly, the guards at the gate are far more of an inconvenience than a security measure. The back gate, where I enter to get to building 3, was broken and wide open for a month and when they FINALLY fixed it- no ones clickers worked and nearly 2 weeks later they still can't be bothered to fix it. When I tried to get them to reprogram the remotes they switched out my remotes & then neither the exterior gate worked and then the interior parking gate wouldn't work, so I was worse off than I was before it started! Not to mention, they can't even be bothered to put your name in the call box for your guests & it's been over a year since we've lived here- calling, emailing every month only to be met with no results, just excuses and avoidance. They FORCE you into Direct TV & then the service is HORRIBLE- you pay for all the bells and whistles and they just can't deliver, but you can't switch providers because of some deal they have with a 3rd party company *which charges you again and again for coming out to "fix" things that continue to malfunction- it's a total rip off. And they don't care-- management couldn't care less that they continuously don't live up to the stated perks of being here. Once you sign your lease, it's basically a fuck you, good luck attitude behind false polite smiles of incompetent people, who don't know the first thing about how to make this a safe and convenient residence that lives up to the list of perks you think you get for paying the price. Oh, and the WORST PART... They can come into your apartment whenever they want, to do whatever they want, whether your home or not, whether you agree to have something done on a day where you can be there-- NOPE. Just constant notes saying "Hey we're letting you know we're gonna bust into your apartment to do 'upgrades' *which you don't ever see* at such & such a date/time." PERIOD. They don't care about your schedule, your privacy, your security. They couldn't care less. Just give us your money & fuck you. OHHHH and did I mention the constant sound of sirens & vacuums that surround your every waking moment. Don't worry, that's free. Lastly, after not living up to the list of things you pay for, they raise your rent every year... more than the 5% allowed by law & ride your ass for months leading up to the lease being up, wanting you to commit to staying, or let them show off your apartment while your gone to potential new buyers. No one stays here for long because it's secretly a semi-shady environment with no consideration given by management to live up to their listed amenities.

Dont come here if you think this is a smoke free community. It is a plain lie. The manager Matthew Turner is extremely unreliable. I have been living here for a fee years paying their extremely high rent with yearly increases. For the past year there has been marijuana smoke coming into our bathroom from one of the vents. I have contacted the manager multiple times and the complaint has fallen on deaf ears. Mr Turner simply tells me that the fine print in the lease states that Palazzo cannot promise a smoke free environment. For around $4000 a month, I expect much more from this place. Stay away!

Never been there

We rented through air B and B and found out it was illegal to rent from this location as we tried to enter the pool. We understand fully that this happens but there is no reason to be belittled and treated like garage by I'm assuming the manager Andy Tanner. I was with my 70 year old parents and he told us we had 10 minutes to vacate the premises or else he was going to call the LAPD. Again, my parents are 70 years old. He screamed at myself and my parents telling us we were trespassing and we are going to be arrested if we don't hurry up. This type of behavior when I said it was inappropriate is stemmed down from the corporate office and this is how they want him to handle situations. That's one corporate office that I would stay far away from and I would stay far away from Andy as well. We are here celebrating my niece and nephews pre k graduation and he really has ruined this day for us. Hats off to you.

UPDATE: You do not want to live here, period. I've been living here since April, and I can not wait to move out. It is overpriced, and the management absolutely don't do shit. Most of the residents are rich stupid people who have tons of money to throw and think they can do anything. People drive nice cars here race in the parking and always park at the space they are not supposed to park. Save your money, and find somewhere that's actually worth living and has decent human beings than bunch of sugar babies/rich teenagers who don't live in the real world.