Malibu Canyon Apartments

Most of the recent reviews say it all. I lived here for over 3 years and had multiple issues with leaks, appliances needing repairs, and mailroom issues. The maintenance team is great, but the management is terrible. Like many have said, don't expect to get any of your deposit back, no matter how well you clean.

This place is run and inhabited by organized crime/drug traffickers and I'm genuinely shocked the federal government hasn't stepped in to protect the average American Citizen from what is going on here. It's a very scary situation.

If you like living next to a landfill then this is the place for you. Don't be surprised at the roaches and rodents though.

Where do I start? I noticed another reviewer complained about an idiot and bad English. They took the words out of my mouth. Not everyone there is ridiculous, just one person in particular. MANUELA! She is all about her commission and trying to sell you what you don't want. She doesn't listen very well and is completely unorganized. I ended up walking out of there with my application . I had been going back and fourth four times talking to four different people, Every time I needed something else. I put a hold on an apartment which they never actually held. I asked her directly to work with someone else and she sat and debated it with me. If she doesn't talk super slow like your an infant you can't understand a word. She just smiles and nods and frustrates the fricken hell out of you. I was quoted by three people the same price for a two bedroom; she was the only one who had a higher price. I wanted her to show me apartments that will be available so I could choose and get a lower rent, instead she kept showing me things for rent for the next day wich are pricer. I wanted to know the about storage and apartments and most closet space etc. She was no help. She just stared at you asked why or looked blank. Then to top it off when I asked to work with someone else, she said, "I have worked here for many years longer then him and for three management companies." maybe that is a hint its not the management companies its the people working there. Another person walked out when I did as well. Then she said, "god bless you, you'll need it." I talked to the manager about not working with her so I don't know why I still was working with her. She said because I was hers. WTF is that suppose to mean.......anything for a buck I guess. She seemed like a good person but definitely should be fired!

Living here will 100% be your worst nightmare. I'm very surprised this establishment is legally allowed to operate. Do NOT trust a single "good" review about this place. It makes me miss living in DTLA, a block or two away from skid row. At least the leasing agents/management acknowledged my existence, there.

Been living here for 2 years now! Leaks started around the holidays & is still going on! They tried to fix it once but it just got worse... just living with puddles around the apartment! Leak in the bathroom, kitchen and in the closet. The worse was when a pipe burst and the water from upstairs went through the ceiling! This is what ur going to be paying for!!!!! They won't send u to a hotel or anything while they work on fixing stuff. U just gotta go figure out wer to go until they finish construction!

I can't wait until my lease ends. I took a chance. I went through an absolute nightmare from day one moving in. All the reviews below about staff and management are correct. They are not and never will be, on your side. They are not and never will be, on your side.I know it's hard to find a place to live but you will have nothing and no money as they continue to add fees without your consent. Constant. It's a money sucker and they will fight you on a random fee for an additional $100 on a $2900 tiny apartment. Don't do it. if only the amount of people hurt here could rise up and sue Malibu Canyon Apartments, they'd be shut down. Rightfully so.

I have been at Malibu canyons apt for a year now .. It is pet friendly, nice amenities, and great location. I truly enjoy living here except for a major ongoing issue I am having with this complex. First management is impossible to get a hold of I always have to go in person to speak to any one. My issue is maintenance. They are flaky, ineffective and enter my place whenever they want even when i put in writing not to enter when I am not present. They do not tell you they have been inside either I only know because all my stuff has been moved and riffled though. bottom line if you have any issues do not expect management to do anything and be ok with random men going into your apt and moving all your stuff around whenever they want.

I have lived here for a year and the apartments and area is very nice. We moved in last November for a fairly good rate. However for our renewal they increased the rent over $100, which is nearly a 7% increase. We viewed available apartments on the site and we found openings for apartments less than what we were paying for today. We talked to the leasing office and corporate and they refused to match the prices that were listed on their site. They made up excuses saying the price we got is very good, but that is hard to believe when every unit available for the same model apartment we have is more than $50 less than their renewal rate. I am very disappointed in the renewal process and would not recommend living here to others.

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. I have attached some pictures for your enjoyment, and advise you to stay away. Ignore the fake posts about the "emaculate"grounds. I would give this place zero stars if I could.

Malibu Canyon Apartments are a beautiful façade. They do a great job of selling you on the pool/cabanas/BBQs but once you move in you will find out that the jacuzzi is broken for extended periods of time, the cabana lights do not work, and the BBQs are constantly out of order. Once you commit to the lease, they are unwilling to communicate with you because they already have your money. The management is way below par. They are rude and inefficient. However, the maintenance guys are great and extremely helpful. The walls are extremely thin. On the bottom floor, I am kept up at night from my upstairs neighbors' shower dripping. If this place improved the efficiency and attitude of their management, in addition to fixing the recurring problems that are clearly listed numerous times in these Yelp reviews, they would have a whole lot more positivity. But until then, I highly recommend spending your money elsewhere.

It's been 2 years since I moved out and I'm still pissed about the entire ordeal. Do not rent from this place. They are evil. I still can't believe they sued me for something they promised me would be okay. Never in my life was I so badly mistreated. I own rental property myself and know the value of good tenants, I have been a tenant many times before in other places. No real estate, housing experience in my life has caused me the level of disgust and resentment I feel toward this company. I am not a disgruntled former tenant. I am one of MANY pissed off tenants and former tenants. Check out the other blog sites - they all say the same.

From the apartments, to the management. What a horrible overall experience. I have never dealt with such unprofessional, rude, and all around disputable staff. They are not willing to help you with any concerns, and treat you as if you are a dog upon leaving their community. Absolutely appalled by how I was treated. I do not recommend this community for anyone, if you care about your sanity. This has been the most horrific living experience I have ever dealt with. I don't say this lightly.

The reviews of this place really speak for themselves. Where do I begin? I have never in my life lived in an apartment complex with more issues than the Malibu Canyon Apartments. First off, after a year of living there, I completed my 12 month lease with them and switched to a month to month. I stayed because one of their employees, Jen, informed me that the month to month rate would be $2,626. Upon the date that rent was due, the total was $3,057. I had to physically walk into the leasing office to address this issue because no one was responding to my email/calls. Luis Rodriguez, the manager, informed me that it was a "clerical error" on Jen's part, and that I would have to pay the $3,057... which is $400 more than I was anticipating to pay monthly. They took 0 accountability for their employees mistake. Secondly, and most importantly, this property has an huge issue with maintenance entering homes without warning. On 3 separate occasions, they had entered my home without asking. Once, I was home and did not get to the door quick enough to answer, so the maintenance man welcomed himself in without consent. This prompted me to get security cameras just in case it happened again... SURPRISE! It did. I was in the shower when an older man entered my home, knocked on my bathroom door while I was actively naked and in the shower, and proceeded to wait outside of the door until I exited the bathroom. I am a 23 year old woman, I live alone, and I felt super violated and uncomfortable. (I've attached a screenshot from the security clip for reference.) I emailed management about this issue, but I received no response. I had no intention of leaving them a review, but I have been moved out for 3 weeks now, and they're now asking for an additional $130 on top of keeping my $1,000 deposit. The itemized statement is an absolute joke, including the $520 paint fee upon moving out. It is in your best interest to not live at this location. (Update: the "I will look into this for you" comment left below by Susan is not true, and is simply a ploy to make it seem like this place cares about the experiences of their tenants. I have not received any email/phone call/text in regards to this review. These people do not care, take from that what you will.)

UNTRUSTWORTHY - DO NOT RENT Making a corporate move or moving without seeing the place? DO NOT RENT HERE. Poor management and untrustworthy. I made a $750 payment to hold an apartment, and I was told (I worked with Flora) the apartment would be new and redone. The apartment is dirty, with a patchwork paint job, and numerous other problems. Two weeks into living here and this is the short list of issues: - Fours days without hot water. - No electricity to outlets on one entire wall. - Smudges on walls and patchwork paint job cracking off the wall. The leasing agent said they will paint yet that hasn't happened. Not to mention, they are going to paint while I live in the place and sleep with fumes. - Bugs in the light fixtures. - I paid $270 to clean and sanitize the apartment so I could move in. My cleaning service even found clothing from the previous tenant. - Laminate wood floor is torn from previous tenant. - Screen on the window and slider is broken and has holes. - The blinds on the slider are broken and need replaced. - Closet doors are rusted and fall off the track. - Bathtub faucets do not match and are missing parts. Oh, yes, in the master bath, for cold water turn the knob to hot and for hot water turn the knob to cold. Malibu Canyon is a maintenance nightmare.

It's 11:30 pm and no regulations and rules being enforced for the pool. Music blasting and people screaming.

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's not a smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

Despite the fact that they call themselves a smoke-free complex, they do not take any action if your neighbor smokes. My apartment is filled with smoke every day, coming through ventilation and cracks in the walls and ceiling. The leasing office completely ignores all calls and letters.

Unless you sleep like the dead or have a second floor apartment don't expect to sleep at night. I hear every little thing my neighbors do. It's absolutely ridiculous. But what's worst is the floors creek so loudly it literally sounds like the roof is going to collapse in on me. And when I complained about it they wouldn't get back to me. It wasn't until I told them I was a law student at Pepperdine and that I would be telling everyone to not move here that they actually came out and inspect the apartment. Unfortunately they still won't do anything. Honestly don't be fooled by the pictures online or the model apartments. My apartment looks no where near those, none of my cabinets are hung correctly and the windows rattle and shake anytime someone opens the front door. You are getting ripped off living here. Plus, the pool stuff never works, I don't think I have seen the cabanas actually working once since I moved in. The only good thing I can say is the maintenance staff is very responsive and attentive. I can't wait to move out! I would have broken my lease if it wouldn't have cost me a fortune to do so.

Let me just start by telling you that I have lived in many apartments since my college years and they may not have been as "luxurious" or expensive as Malibu Canyon claims to be, but I received better service, felt more respected and had a better living experience in any of those apartments than I ever did at Malibu Canyon. They try to sell you on the main pool, gym, and tennis courts and claim to be a "smoke free" apartment building. First, for all of the privilege of paying a high rent, you get no cell phone service and your internet will be slow. Not to mention that during my time there, I had many days and nights without electricity. Your rent will also increase every year by a high amount and you will have to pay for parking. I wouldn't have minded this so much if they would have at least remodeled or upgraded the appliances in my apartment but of course, they didn't. I wouldn't even have minded if they would have treated me with respect. For example, I didn't have a working stove for the first 6 months I was there and when I asked for maintenance, I received a person who condescendingly told me how to use a stove. Finally, after three service calls, they finally believed me and said I would be getting a new stove but would have to wait until someone moved out from another apartment as vacant apartments would be remodeled with stainless steel appliances. Excuse me!!! I didn't buy that and demanded a new stove...why should I get a used one if this place is so luxurious???? Also, I never lived with louder, nosier people in my life. I can't tell you how many times I saw the police here over domestic disturbances. Once, I was not even allowed to leave my apartment because the swat team had to come to a neighboring apartment due to a tenant's son who threatened his father and had explosives in his apartment. I am also pretty sure that they missed installing insulation in the apartment floors. I don't mind hearing footsteps, that's normal. But when I can hear the person upstairs open dresser drawers, use the bathroom, flush the toilet, take a shower, have phone calls, hear cell phones ringing and vibrating, pull out chairs in the dining room and make out every one of their moves and know about their personal life when I never talked to them at all is beyond ridiculous. I promise you, I heard EVERYTHING the people above me did and it wasn't pleasant. At times, I felt like I lived under a bowling alley. Also, when you move out they schedule a pre-move out interview and inspection to tell you what to repair and what to expect as deductions from your deposit. I was told I would only be charged a $125 fee for cleaning. They dinged me another $125 for paint. Really? When they gave me the apartment it was filthy and the bathroom looked like a two-year-old cocked the bathtub and toilet. Also, my screen doors to my balcony were broken and dirty. I never complained about the cleaning because I thought I would let it slide. Lastly, and I saved the best for last, the worst part was my neighbor upstairs and their smoking. I complained several times and each time I did, the neighbor upstairs harassed me. In addition, I couldn't even enjoy my balcony because the balcony upstairs kept throwing their cigarette buds and trash on to mine. Do you know how? Through the floor; the upstairs balcony, instead of having a cement floor, had slats of wood as a floor with gaping wide gaps in between. The person upstairs smoked like a chimney and the smell permeated through the vents and my apartment had a terrible smell. Thankfully when I left, I wasn't too far along in my pregnancy so the second hand smoke wouldn't affect my baby. After everything that I paid and the complaints, they never did anything about it. I was miserable in this apartment. Management is terrible and they don't care about the tenants. They never helped me unless I owed them money. Flora had a bad attitude, Cherise never responded to any emails and all the other staff came and went very quickly. I can see why. Save yourself - look away!

Incompetence or jerks? Please consider this warning. I had a continuous issues while Iived at these apartments. While I lived here, the management would ignore our requests (it got so bad, we were being billed charges like pet fees that did not apply to our unit). I moved out a year ago AND HAVE YET TO RECEIVE MY RENT DEPOSIT BACK. Management has confirmed that I would get. I have confirmed the amounts and everything with their corporate office but the actual people are so incompetent I have not received it. They I am stunned. I wish we never lived here as a year later I am trying to get my deposit.

Probably the worst place I've ever lived.. the ground staff is not friendly the security guard is MIA esp at nite when kids are jumping the fence to go to the pool in the middle of the night.. some have actually spent the night there.. they break the gate every year right before summer. management told me I could not have a party for my granddaughter (family only) when every weekend we cannot get a cabana or a barbecue pit because there's several parties with 50 or more people (even this weekend) and I've lived here for years and can't have a few family members who are visiting from out of town.. they replaced my microwave with one I'm assuming they found in the garbage from somebody else moving out and it does not work.. they say no dogs in the pool area but there's a white lab that walks through there everyday several times a day and people bring their small dogs in everyday.. so what is the rule dogs are no dogs? The price is way too high for what you get here.. the noise is ridiculous from the pool and it doesn't close at 10m.. very difficult to relax and enjoy it. The parties are out of control with people who don't live here and are always coming off the street or parking lot and stand at the gate to have someone let them in or jump it.. they also Park in assigned parking spots and there's no security guard to get them out.. so if you live here and if someone parks in the spot that you pay for you can't do anything about it.. find somewhere else to live you can get more for your money.. somewhere that's more tenant friendly with good security.. a good bit of criminal activity happens here as well

I recently had an unpleasant experience with the management team at Malibu Canyon Apartments, specifically with manager Luis Rodriguez. Despite multiple mistakes in my account that led to personal expenses for unlawful deductions, Luis Rodriguez showed no intentions of rectifying the situation. The lack of accountability and communication from the management team, especially Luis Rodriguez, was disappointing. I had to deal with unauthorized charges in my third-party account totaling $5,122, and despite reaching out for assistance, no action was taken to resolve the issue. Overall, my experience with Malibu Canyon Apartments was tainted by the unprofessional behavior of the management team, particularly Luis Rodriguez. I would caution others to be wary of engaging with this property due to the lack of accountability and poor customer service exhibited in this incident. Not one email has been answer by the manager regarding this matter and in person he said he will fix the errors however he hasn't done anything to prevent my account to be charged unlawfully.

My car was stolen from my parking space. I am beyond devastated. There is no gates OR cameras so now I've left a police report but we don't have help finding the thief from the apartment! Ridiculous! This is "Calabasas" & "Luxury" NOT Except-able Were paying a high price every month and basically feel No security AT ALL. I also feel very violated and not safe! BEWARE there is people here lurking to take advantage of tenants. I'm not saying tenants themselves. But this apartment is definitely a target. Been driving for over 15 years and never have I had a car stolen! WOW from my own parking space that I pay 20$ A MONTH to park in! Hmmm calculating all the parking fees here from each unit per month per year THEY SURE CAN AFFORD A GATE AND SECURITY CAMERAS. Something MUST change their needs to be gates here and also SECURITY CAMERAS come on now there is SEVEN HUNDRED something units! We have kids here. Where is the security before something worse happens. Physical property is one thing but we are now fearing the worst what is next! Don't let it happen management. Up the security here for the tenants and children's sake. We've lived here almost a year, and today I am sick to my stomach and so bummed out! Furthermore the manager of the apartment just called to ask that we take down the review because it will seriously hurt them!! don't you think it hurts to have our car & property stolen with no answers????? When I address the LACK of SECURITY And that camera should be installed the woman proceeded to tell me "I can't even imagine the MILLIONS AND MILLIONs of dollars it would cost to do that" wow really. To put up a few camera in each parking lot. Someone needs a management class. This is not how you deal with tenants in this type of situation! .... THE NEWSPAPER will be informed next. Very upset here. We're paying the cost for this and management Only cares about reputation! REALLY SAD! It "hurts your reputation" oh but it doesn't hurt you that your tenants are having this type of thing happen to them, newsflash very Selfish mentality

DO NOT MOVE HERE. Worst management I have ever dealt with. AIMCO is terrible with communicating and will charge you for everything. Ridiculous service fees make rent at least $150-200 more each month. Consider this when you hear the fee you will be paying for rent. During this pandemic, all 4 pools and the gym were closed for months and management said that rent only covers your apartment and does not cover amenities so no one gets reimbursed whatsoever. Funny because when they show you the complex, the pool is the first place they bring you.... they literally sell you on the amenities and then say that they are just a perk when it comes down to it. Our rent was raised 13% in 2 years of living there, and was raised another $100 in the middle of the first COVID-19 shutdown while we (and most everyone) were unemployed. We moved out (thankfully) and just got our final account statement showing what we got refunded from the deposit, and we were even charged a "final move out service fee" of $20. While $20 is nothing comparatively, this is the silliest thing I have ever heard. We have given thousands of dollars to this company already.... but sure let's pay you to move out as well. READ THE REVIEWS AND BELIEVE THEM. Move elsewhere and get much more for your money!

I have just had a conversation with Amanda (the site manager) regarding her termination of our 3 years long lease! The reason for termination is that her "interaction with me was unpleasant". I am happy that we interacted only once (when we had very expensive package lost in their new mail box system). It's hard to imagine what she does with people she interacts on multiple occasions. Despite another year we have to be in this school district, it's nice to leave this place.

Avoid this place, they go out of their way to keep your deposit. Passive aggressive staff will promise a hassle free departure just to get you in the door, then Shazam they don't give a damn! Don't be fooled by the showcase pool, the other 3 pools and hot tubs are filthy. The rent is high for an old property and Malibu will nickel and dime you. Package delivery is a pain and free parking is on the street, no spaces for guests. The maintenance guys do a good job, but they probably won't get a share of my deposit! Don't be fooled, these people are greedy and deceptive.

Possibly the worst staff that I have ever known. They are very rude to you whether a resident or a guest and act as if the apartments are the new Garden of Eden. They are not. After 2 years they have ruined this place for me. One is even my neighbor and she may be the rudest of all.

Absolutely terrible. what makes it worst is the mangement and fees. much less... barely any service

Lived here for just under a year. Already I have filed two insurance claims both for water damage from the apartment above. Management does absolutely nothing to help. The insurance company was very helpful but they even said that the management company is terrible at responding to claims and very slow. After each incident I was forced to pay out of pocket to stay at a hotel and to replace my damaged belongings. Not once was there any attempt to check for mold even though the water had sat in the walls for weeks. Additionally, the complex was cheaply built. The walls are paper thin and if you are unfortunate enough to get a unit on the first floor then you will hear every sneeze and step from the unit above. I made several complains about the upstairs unit and never once was anything done about it. Management basically told me "too bad". For the price and location of the units you would think the experience and quality would be much better. Save yourself the stress and DO NOT RENT HERE. THIS PLACE IS THE WORST.

Do you enjoy lies, awful customer service, and throwing your money into a blender and watching it churn into oblivion? Then you've found your new home, courtesy of Malibu Canyon Apartments! This place is a joke and a SCAM. DO NOT MOVE HERE. I cannot stress this enough. I created a yelp account purely to save you time, frustration, and money. I won't even go into detail on all the insane things they did prior to our move in (should have paid attention to these massive, flailing red-flags and firework show), but here's the gist: -They lied, lied, lied. Pricing, locking in rates, delaying move in date, utilities, charging incorrect amounts that we did not authorize, etc. The list goes on and on. Document and have physical copies of absolutely everything you do with these people. Documents conveniently go missing. Moving out: They will charge you to replace carpets with no damage. They claim pet damage, I assure you, there is ZERO "damage" to those carpets. This costs $550 of your deposit. What a coincidence that just about every weekend you'll see carpets on the sidewalk ready to replace like-new carpets in the apartments (scam much?). They will charge you to paint the whole apartment regardless of damage/dirt. So I guess feel free to destroy the walls, and let your kids paint and crayon to their heart's content. Normal cleaning is the only legitimate thing they charge for. If you already live in this dung heap do yourself a favor and take pictures of EVERYTHING before moving out, and I highly suggest doing the final walk-through in person. Speaking of dung heap, you'll get refreshing whiffs of sewage while living here from the northern tip of Malibu Canyon & Sewage Smell Inc., all the while cockroaches roam free at night like it's the apocalypse. Seriously, do yourself a favor and avoid this awfully managed money pit. You may not realize just how happy you are that you decided to live anywhere else, but I assure you, you will be so, so happy. I recommend checking out Avalon Apartments (there's one just a couple miles south), we moved to one and it is our Knight in Shining Armor. On a side note, the maintenance staff is truly amazing and actually care about the people who live here. That's the only good thing one could say about this... "place."

How hard is it to just give a price? Just keep flipping around the rent price. All I wanted to know was how much a 2 bedroom apartment would be with a 1 year lease, move in immediately. Not sure why no one can give me a number. Ridiculous.

Amanda should not be in a management position. She does not know how to deal with tenants in emergency situation and is beyond rude and seems uneducated in consumer relations. When our car was stolen Sunday night from our parking spot she was more concerned with "managements reputation" then taking action to prevent this horrible type of thing from happening again. Wrong approach! Maybe someone in Aimco will decided to put up cameras here at LEAST at the EXITS and ENTRY of drive way- so you know what's going on. This is a dark canyon at night. And this happening is SCARY!!! To the Community, I am putting this out there so that this doesn't happen again. Be advice and on the alert if you see anyone in the parking lot going from car to car at night call the police.

Where do you start a 15 month whirlpool journey that you watch slowly spin out of your control? I've been reading through quite a few comments that mirror everything a new potential client should be aware of and avoid this property at all cost. Don't be drawn in by the superficial looks of the main office with its clubhouse and resort looking pool. It's all a facade. Be aware of this "Aimco" run property with its false promises and management team that will attempt to lure you in, and then disrespect and disregard your privacy and self respect. My journey started here years ago when the property was just a few years old. It was a great place for young adults to enjoy all the amazing amenities and great outdoors surrounding this community nestled near the beaches and away from the influences of LA. Now that I returned to restart a new journey with the visions of the years past, I only found disappointment starting with the lure of a free month rent. Guess again. Read the fine print only given to you after you sign. At that, read everything. Nothing is like it seems. There are signs posted all over. I was in an auto accident and while using a temporary walker I was ran off the walking path to our apartment by a pack of skateboarders and scooters. I was told that I should have taken a photo of the incident by management, but there's nothing they could do. Security is nonexistent but you pay for it, however, if it nears 10 pm you could see somebody at the Main Pool ( pool #2 or clubhouse)... As for cleanliness in the area we rented for 15 months- 1. Pool #1 was always filthy, furniture including bbq old and mostly broken. And dead honey bees always present and in large numbers 2. The landscaping, general grounds, and areas surrounding buildings 14,15, and 16 were unkept and pretty much dead. Dog feces can be found everywhere even on the walking paths. 3. The downstairs apartments are like living in a auditorium where sounds can be heard day and night and trash and liquid can be found on your balcony and furniture after each performance upstairs. And what they call landscapers use the balconies to blow their grass and debris into. 4. If they do anything in the way of renovating other apartments, expect extreme noise early morning until late at night from all activity and trash everywhere that is not always cleaned up. Note - The trash cans used by residents are exclusively used by all maintenance Lastly, don't expect the front office to answer the phone or resolve problems. This includes all management. Remember you will be treated as if it's aways your problem or your fault that anything happens. Nobody else is complaining, or it could cost too much to fix right now. Or we're working on that and it should start sometime soon we'll let you know. Much more one could say...... Enjoy your stay if this is your choice

DO NOT COME HERE!!! They are complete money scammers that don't give two Shits about you. The management is horrible, the garbage bins are disgusting, and the owners of the complex don't care about anyone. Additionally there is a huge roach problems, the air conditioners don't work, and the hot water only works half the time. Lastly, it is not safe here because of the lack of security and they are tearing down the basketball courts, which are used more than anything other amenity here. This place does not even deserve a star. NEVER RENT HERE.

I don't know where to start. The manager Luis doesn't provide any help or answer phone calls, and the other guy named Michael is just completely useless in the leasing office, and chooses to continuously be rude to customers when customers need to be infuriated about a certain situation. This is not the first time, as he just doesn't want to do his job, and when ever approached, he will do his best to make sure you know that his job doesn't require him to help with whatever you need, but that you need to contact someone else.

10/13/2018 Informed that a $50/year fee is required for package delivery, spoke with Amanda and voiced my dissatisfaction with not having packages delivered to my doorstep. 10/16/2018 Amanda walked me through process for getting packages from their locker. My FOG key would not allow me access to the package pickup facility...."Guess this is not your day" was the response I got from Amanda when my FOG didn't work. Initial start of my oven had the fire alarm going off, called office and a technician brought in a ventilation fan. Technician told me that there was plastic of some kind left on the oven when last cleaned. Power outage on 10/17/18. These complaints are after living here for 2 weeks. I'll keep adding as this will be a break-lease lawsuit against Malibu Canyon Apartments

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit: don't be fooled by the canned response from management to this review. I've emailed that same email multiple times - they just say that they've forwarded my concern to my leasing office, who I've mentioned before, don't respond. Edit #2 - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

I gave at least one month prior notice to the leading office staff and under their request I even paid one month rent 2100$ to them even though I didn't live in there at all. So I waited to move out as they requested again because I did a big favor for the lady Adria told me she found a next tenant to move in on Jan 2. I did and I expected they return me deposit 630(minus 120$ cleaning fee) you know what happened: for the past two months instead of returning me my deposit , they kept bothering me by mail which requests me to pay the move out notice fee 1622.94$ . Service here sucks and I feel totally unsatisfied about being ripped off. You guys didn't keep your promises and it sucks !

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

Hi This is Ali again and we are listening loud music again !

If I could give this apartment complex 0 stars I would! Absolutely TERRIBLE. The staff is a bunch of assholes who don't care about you, and when you try to renew they bump your rent up like crazy! DO NOT LIVE HERE. Also, the gym is always PACKED and really really HOT with limited working Treadmills. Touchscreen work on maybe one of them. WAYYYY too many KIDS. I didn't want to live in a daycare, I wanted to live in an adult apartment. Tried leaving early because this place was terrible but they threatened to charge us and penalize us for leaving early so now we are stuck paying TWO extremely EXPENSIVE rents. Thanks for nothing, Malibu Canyon. I will recommend ALL of my friends to stay FAR FAR away from here. 🙂

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

I requested for my apartment kitchen sick. No body come to fix. It been 3 days already.

Do not rent from here. They took my entire deposit for unnecessary charges. Then proceeded to rack up a bill of over $3,500 which then after arguing the charges, lowered it to $500. It was totally still not justfied, so i did not pay. Now they have representation from Genesis debt collectors to recover the full amount which was truly a made up number full of unnessary costs that they wanted from me. Now, it is affecting my credit report. They are very bad business, make moving in affordable and easy, but they then take advantage of you throughout the lease and at the end of your term. 0 Stars.

I lived in this complex for about a year and my feelings have definitely changed for the worse over this course of time. There are coyotes everywhere, the trash is constantly overflowing and not regularly emptied, and the move out process was full of hidden charges. I had my apartment inspected prior to move out and they said I would only be charged for any damage to my walls that was larger than the size of a quarter. Well, now after move out I have been charged $248 for a scuff to the wall and a screw hole. What a cheap complex to nickle and dime you for normal wear and tear, and let me tell you I left this place spotless upon leaving. I truly hate when large complexes treat their residents like this because so many pass through. I think its poor policy and sneaky ways to keep more of your deposit than they should. I also spoke to their move out customer care department and all they would say is that this is outlined in the lease and that they were sorry. Overall, choose somewhere else.

They will not return any of your security deposit when you move out. We kept our place spotless and they charged us our whole deposit

DO NOT RENT! These units are so poorly built and maintained. The noise from upstairs units is unbearable. They are infested with cockroaches and should be shut down. The pest control company that Air Communities/Aimco use is the lowest corporate bid so the units are not properly treated. Additionally I had a leak that ruined my personal belongings due to the incredibly horrible build quality and insurance has been a nightmare. There is no accountability taken by the on-site staff/ "management". The staff are very competent at being duplicitous liars, yet incompetent with everything else. Once again, there is no accountability. My only option in order to leave this abomination of an apartment community was to terminate my lease early, spending a considerable amount of money to do so. Please take my advice and avoid signing with this community, they are despicable and disgusting. The staff and corporation should be ashamed of this community. There is a reason why there are so many negative reviews on yelp. AVOID!

I feel so lucky that, after 30 days of hassle with management, I was able to avoid moving in to this dump, and get almost my entire deposit back. If one were to Google the title "Santa Susana Field Laboratory", he/she would learn that this complex lies upon the banks of a watershed less than 10 miles downhill of an experimental lab. According to Wikipedia, this site is among the most challenging cleanup jobs, if not the most challenging, in the country. Everything from Radioactive Isotopes to Toxic Rocket Fuel. Right up Bell Canyon, the occasional rainshower, or quite possibly a strong wind here or there may bring you an undisclosed, possibly classified shipment of chemicals, Radioactive particles and waste. Some say this is the reason why Management here has such a crappy and unpredictable disposition. At any rate, I'm thankful I didn't end up signing a lease downhill from a site that has been tied up in legislation since a near nuclear meltdown, and several similar accidents has left it an environmental disaster. I just watched the evening news, there are cancer victims going after the government on this one.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area.

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. Ignore the fake posts about the "emaculate" grounds. leasing staff will feed you lies about how great the apartment is and rush you to sign, and as soon as you do it will be next to impossible to ever get ahold of them again.

The apartments and community itself are nice, but be ware- the regional manager is unprofessional and degrading to women. As a doctoral student, I received a notice about 6 months before my lease was up telling me I needed to decide to renew or not. I called to say I would likely renew but needed more time to decide. I then received another notification saying the same thing, which I called to respond to again. Then I received a notice on my door saying since I did not renew it would be available to new students. So I called again to tell them I am likely renewing and would like until closer to my end of lease to decide (as I'm allowed under california state law). Today I received ANOTHER notification that my apartment would go to new students, so I called the office and spoke to regional manager (not Amanda, but the regional guy). He did not apologize and say lets try to fix this, instead he spoke to me like a stupid little girl, as if this were my fault. I let him know what I thought of the way he runs his business, and then he said that I am not allowed to renew my lease or live here anymore because he doesn't want residents who would harass their neighbors. I have had zero complaints against me, I love my neighbors, I've paid rent every month, I am a single girl living alone supporting myself. This is unacceptable.

TL;DR - rent too high, staff doesn't care, residents are white trash, deadly insects inside are the norm. These apartments are awful. I've left many service requests over the years asking for various things to be fixed and not only do they not come when you had specifically set a date for them they do not call to tell you they won't be coming. Our clothes washer broke and I gave them 2 days notice that it was broken and to fix it, didn't hear a single word from them for a week. I made another appointment and 3 days after they then decide they want to show up and fix it. I was told that a maintenance worker had a family emergency and they were short staffed. I believed it at the time, but this is obviously not the case because it's happened every time since then as well. The front door doesn't fit inside the frame very well and you can clearly see the outside as well as a gigantic crack in the bottom that the weather stripping is too short to cover. Of course many days after I set an appointment they decide to show up and "fix" it. All he did was move the weather stripping to the side that needed to be covered. That did absolutely nothing as it just moved back. He tried fixing the front door and all he did was move the handle this way or that a little and now if its unlocked you don't even have to turn the handle for the door to open. My cat can open this thing no problem. A few weeks ago I had made an appointment for them to fix our dishwasher. The bottom never drains of the disgusting water and leaves food and a horrible stink backed up in there. Naturally 4-5 days after the initial appointment date someone shows up and all he does is fix a filter. This did nothing for the gross water back up because this place is cheap and they refuse to give you new things, assuming you're the problem all your appliances are falling apart. The appliances are likely from the early 90s and were falling apart even when they bought them. This place is black widow central. I've had 4 massive black widows within 2 feet of my front or back door over the past few months. Of course they can easily get in with that gaping hole in the bottom of my front door or the gap between the A/C unit and the wall that I can clearly see through to the outside. The kids that live here are horribly misbehaved. They would throw trash on my patio on a daily basis. I called the front office telling them some kids were leaving trash near my house. They have a guy come over and he asks the kids if they were throwing trash, naturally a child being a child they lied and said no and that was the end of that. Still trash on my patio everyday for the next few weeks. It escalates to food being thrown at my door, sauce packets being stomped on at my front door and gum being wrapped around my door handle. I have pictures to prove all of these things. I've never once interacted with the children around here so they have no reason to be harassing me. The Waste Management people seem to come once a week if that. Garbage piles up in my house because the dumpsters are CONSTANTLY and literally overflowing. People throw out their closet doors which have floor to ceiling mirrors leaving glass all over the area in the process and completely blocking the entrance to the dumpsters. People that live here are trashy and leave furniture and things like that outside of the dumpsters. I guess no one in California has heard of paying it forward or being a decent person and donating these things? No one is going to pick up your nasty couch after it's been sitting in front of a dumpster. You've taken a perfectly good piece of furniture and have thrown it to the wolves. Use your brain. They pride themselves on being smoke free, what a farce. People smoke and drink here all the time leaving beer bottles on people's steps and in their parking spots. Paper thin walls. I can hear the people above me peeing believe it or not. It's pretty disgusting. I've lived in much cheaper places that are far nicer and whose staff actually cared. So not worth the money they charge.

If you are looking to rent an apartment here, I highly recommend you don't. A huge mistake!! Bunch of shenanigans.

DECEPTION!!!!! 0 across the board!!!! No help no phone service not a friendly place ... If I could give a 0 I would!!! They make no efforts to work with you or get your needs/ request filled. I had asked for things to be modified on my rent such as removal of a pet and change of a parking spot which they did not do for months. I asked to have gym equipment replaced, fixed, and/ or updated and of course it did not happen. During one of their services of having the car ports cleaned; one of my cars were damaged in the process. The biggest concern is the deception of their team and their "lease renewal" process. My experience.... I have recently moved from the property and I had received multiple notices of an early renewal process and benefits however in the notice it gives you a date that is after your 60 day marker therefore make you think that you're getting a deal when you're actually being deceived into thinking your 60 day marker point is actually later than your 60 day/ the time you have to renew your process so if you plan on staying with the company which I do not recommend for multiple reasonings Make sure that you keep track of your actual 60 days as opposed to The day that they state on their supposedly early specials of renewable terms... Another really good thing to know about Malibu Canyon is the lack of phone service and cable/Internet services they do not tell you in advance of how difficult it's going to be for phone service living in that canyon majority of the time I had to be on Wi-Fi calling or Wi-Fi anything in order to get any sort of service and or connection therefore if you are in a business that requires Internet or phone services Malibu Canyon is not the place for you I had experienced that the hard way in the last seven months

DO NOT RENT HERE. I paid for an extra day and paid 200.00 $$ to have it cleaned thoroughly and they claimed they would not return my security deposit because I ruined the wall with my flat screen TV. I did not have a flat screen. These people are vultures and will NEVER unless sued will give you back a security deposit.

So sad to see the condition of Malibu Canyon Apt. It use to have great amenities & set in a beautiful setting. Now human waist flows freely out of 1 of the pools restrooms, directly next to those restrooms there are 3 huge beautiful trees, now they are orange and dying.... Coincidence I think not. The BBQs are always broken and for quite a while tables, chairs & umbrellas where removed and not replaced. We have been told for almost a year they are on back order... Please these are not custom order, a friend ordered custom 3 color panels with printing umbrellas and they were delivered in 4 weeks. After multiple request most tenants have given up and are waiting for their leases to end.

UPDATE: I paid $3,150 as a deposit last year when i signed the lease. After charging me an extra $837 last month, they returned to me only $143.9. $4,000 altogether and i got less than less than 4% of the deposit back. Don't try to argue with them cauz they would promise you something and forget about it in one second.

I lived here for two years about a year ago and I had a thought to comeback because if their cheaper rates. But as soon as I heard that Flora (management desk) was still there I gave up all hope! As you take a tour you see all the wonderful pools. But that's about all that is positive to say! The apt are ok with washer/dryer in unit and if your able to be on the street or in the way back, it's pretty quiet. But College students galore!!! That was are main issue is our bedroom neighbor played music till 4am and had his own kreepy security sys with cameras all over (which is a violation) but mgmt didn't do a damn thing about it. Almost like it was their own children renting it. They would rather have a student then a clean couple. So it's out of my hands if mgmt is so terrible they can't protect their own property. What a shame! Good luck!

*****PLEASE - PLEASE - PLEASE*** Do "NOT" rent from Malibu Canyon Apartments or any property from Aimco Co. You will be sorry if you do. These people lie right to your face and it will cost you lots of cash at the end when you move out in extra "Bogus" fees... Please Do "NOT" rent here; do yourself a huge favor...! Don't be fooled by Elisabeth D's positive review. You will live in Hell and deal with the DEVIL if you do business with these Despicable - Lying people. You will not get your deposit back and you will own more in "made up" fees...

One of the worst experiences I've ever had to deal with, when it comes to property management. STAY AWAY FROM THIS COMMUNITY. Their management alone, is enough to tank this place. They are unprofessional, rude, and overall created a very unpleasant experience. DO NOT MOVE INTO THIS COMMUNITY. They are truly crooks, and some of the most unethical people I've dealt with.

Update only: despite the message on Yelp saying they would pass along my message and have an employee reach out to me months ago, no contact has been received. Let me again reiterate the disappointing experiences I have had with every single interaction with the company.

I was kicked out of this community because of a woman who lived there complained to Amanda the Manager that I "stripped by the pool on my birthday". It was my Birthday July 4th and all my guests witnessed me the entire day in a dress which was never even taken off to enjoy the pool. Unfortunately even though my Family and Friends as well as my neighbors knew that this was made up and slanderous, Amanda the Manager believed her and Amanda made sure my Lease was not renewed. When I got the notice in October, I went to the office to speak to Amanda to see why my lease was not being renewed. Amanda confronted me and said "You had a party by the pool on your Birthday?... You stripped by the pool". I was so shocked. I asked her who said this? I also asked her If I stripped by the pool on July 4th how come no one mentioned it to me until three months later? The entire community would have been talking about it but no one had heard anything. Not one word about it as it came as a shock to everyone who was at the Party as well as all my neighbors and my Family. This woman had told Amanda juicy and absoluty untrue details about lots of neighbors being Russian spies Drug Dealers etc. and had many kicked out as I learned later. Amanda proceeded to say that they had video evidence of me stripping by the pool. I asked Amanda to produce the tape of me stripping and she denied my request. I heard shortly afterwards from the security gaurd that the pool cameras were not even working during the July 4th holiday. So Amanda was gaslighting me. I knew there was no tape of me stripping because I did not even go in the pool much less take my Birthday dress off the entire day. I was busy hosting my party with my Daughter, my Best Friend and sweet neighbors. I was also late on my rent a few times which did not help the situation because I was having issues with my Coinbase account overdrawing my bank account twice. So ultimately they were able to make sure I was unable to rent at Malibu Canyon and said it was because of that instead of the stripping RUMOR. But is was mostly because the woman slandering me and Amanda believed her. My neighbors cried when they saw me go. I was very helpful always the one to give a ride if someone needed one. Always showed up when someone needed help. I had one neighbor who relied on my rides she was disabled. Oh well, the woman who slandered me had told me before July 4th that she works for Aimco the company who owns Malibu Canyon as an "attorney". The woman also has rabbits and doves in her own apartment, running and flying around and in the meanwhile she told Amanda about all the neighbors who had unregistered animals in their apartment. But those people did not lose their place like I did. One woman was a good friend and a sweet lady and the cat was only there for visiting not living with her only when her daughter was there part time. This woman is very bad and she still lives there to this day right and she lives right by the pool. She told me that she gets paid to spy for Aimco and unfor"tunately she makes up LIES to do her job if that is even true. Amanda has since been fired too many complaints from community members who had a bad brush with her fierce side. Not very good at discerning gossip. The floors are also very thin, so if you live upstairs the downstairs neighbors complain about noise and another reason to get kicked out. Very unstable. I deserve an apology from Aimco and Malibu Canyon for how they treated me purely based upon a mentally unstable woman's words. Very sad and I know she had MANY people kicked out of Malibu Canyon over made up lies that Amanda unfortunately believed. Very Sad. Life is too short to have bad neighbors who tell lies about good people. My family was devastated I had to leave, they loved to visit and I loved it there. It was devastating and it took me 2 years to not cry when I talked about it. I have healed and I miss my neighbors they always ask me to come and visit. David Stone is an awesome guy. He voted me "LEAST LIKELY TO STRIP" Sonny is an awesome guy too my Greek Neighbor I miss it there!!! . BEWARE it is worse than Payton's Place with spies who make up lies and ruin good peoples reputations. I hope that woman was lying that she was a paid SPY for Aimco.Really messed up if true. Not a stable place to lease a place from.

Do NOT rent here. Front office took our money and never called us to confirm out move in date. When we DID get ahold of someone they tries to raise our rent because they had the wrong move in dates for us. We never got out refund back. Even after going through the BBB. Aweful experience. Don't let the amenities fool u. They are there for a reason!

Well I never thought of taking the time to write about something... I had no choice. I travel alot for the company that I work for.. I am at home probably 4 times out of the month. So recently I hase set up to have my bank sent the company my rent payment automatically and for some reason I wrote the last 2 numbers incorrect so the check never got to the management company. I got a notice posted on the 5th day that I was being sued I immediately contacted the management company via e-mail and let the Tiffany -Assistant Manager know what happened (no symphathy) we are not in L.A. where these gettos people try to live off the rent by not paying we are in CAlabasas... I can prove that my bank sent out the check... she did not care I had inccur the legal fees on top of me paying $1660.00 to an uncomfortable living.. I am only there 4 days out of the month my tenants upstairs always stopping on the floor man I can not get any rest... I had to pay $650+ of legal fees on top pf my rent which I paid obviously late on the 13th becuase of this filing. Legal fees, rent, late charge and who know what else they added their. So here comes my rent for January I paid it on the 3rd and today is the fifth just came back in town find the envelope inside my apartment because I did not pay my water bill of $46.00 they are returning my rent back becuase it was not the exact amount. this is some bullshit I feel harrass.... I know I have rights am I so ready to go to work and sue them for harrasment never heard of a management company not accepting the full rent because the water was not included. I tried to read my contract and it does not state that they can reject my rent because the water was not paid at the same time. Little advice for people that travel so much a courtesy call or e-mail will help... I know you have my e-mail on file Mrs. Tiffany.... let's be reasonable here... also please to those tenants above me stop the noise... I have to sleep somewhere else becuase of the noise upstairs... How do I get out of this lease this is not working out for me.. If I have to go and sleep somewhere else.... Building 5

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

Read the negative reviews. Living here, if you could actually call it that; is really awful. Some compare it to a trailer park. That is an insult to trailer parks.

Yelp this place! You will read the horror stories they have going on at MCA! You're welcome! ...

If you like to live in kindergarten, Malibu Canyon apartment is the best place

I rented an apartment here in the mid-1990's during my days in law school. I then rented a 2 bedroom 1 bath apartment about 2 years ago. About 8 months into my lease, I asked to, and was approved for, a larger unit with 2 bedrooms and 2 bathrooms. I fully completed my lease term and asked if I could sign up for a 1 bedroom apartment for a new lease. They termed it a "transfer" and "denied" my request for a transfer, instead telling me that I either had to renew my lease on the 2 bedroom, 2 bath that I no longer need or be stuck with a higher rented rate, month to month. I've never been treated with less regard for my business and am now exploring other communities in the area so that I can move into a 1 bedroom as that is all I need at present. Bottom line, they'll "let" you upgrade but won't "let" you downgrade. Matt B.

Management are so rude and they don't care about you after contact.

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

My contract was end at Aug19th,2019, I moved out early on Aug 2nd, I returned everything ; keys wristbands and paid all my fees also giving my forward address for deposit return; the office told me my deposit returned in next 6-8weeks, till yesterday I send them email to notify them they just reply me say it is undeliverable because they cannot figure out the right address. If I don't send this email, they probably never tell me anything about this.

Absolutely horrible, the AC broke for 3 weeks in the middle of the summer and nothing was done about it until a maintenance man was flagged down in person. It is impossible to speak to anyone at this complex the staff don't answer phone calls or emails.

Update: Service people from the complex call me non stop, different people every time, none of them on the same page. Also they will harass you for months before your lease is up to resign, and they increase rent by an insane amount a year. Where do I being. I have lived here for 2 years and recently they decided to install smart locks. My lock has had nothing but problems, will only unlock sometimes. They refuse to replace the lock because it works "sometimes". They are so cheap and have horrible management and maintenance. They don't care if you pay 2k a month to live here and that your dog is stuck in the apartment or that you need to get to work and your door wont open

Terrible management. There is no management. Slow maintenance and rude management. They have no time for us they only take the money but no service no customer service! Avalon is way better

The management are complete idiots. Paperwork not signed correctly( their fault only) given wrong information several times about move out date. 3 people in management completely clueless. Never taking blame for their mistakes. Make sure you get everything in writing because their word means nothing and won't admit their mistakes. Over charged for everything on move out !!! Take pictures! Airconditioning never worked Cheap kitchen Do not rent there My son rented there. You know who I am, I called several times, you have my number. You gave him the wrong paperwork, then held him accountable, but you however claim no fault. Different standards.

DO NOT get fooled by the pool and BBQ grills! The front office is horrible, and will LIE about everything!! They tried screwing me big time before I even signed! They wasted so much of my time. If you are dumb enough to want to move here, listen to me, and listen well, PROCEED WITH A LAWYER!!!

WARNING DO NOT RENT HERE. Short list of maintenance issues after living here only four days. - No hot water since move in day - No electricity to outlets on one entire wall - Found belongings from previous tenant in unit. Paid $270.00 to clean unit - Bugs in light fixtures - Holes in screens and blinds are broken - Unit not fresh painted. Patch work paint job on going sleeping in paint fumes - Closet doors are rusted and falling off the track - Black particles in bath/shower water

Please avoid working with AJ, he is a sales rep/ leasing manager. I am a current resident of Malibu Canyon and I've been living here for the past 18 months. I've visited the leasing office because my lease is coming to an end and I wanted to verify a few details. AJ was very unconcerned with my questions and was extremely dismissive. This is a reminder to be kind to whomever you interact with. I left that interaction very unsettled and, it is unfortunate, that he is representing Malibu Canyon.

Do not live here. My wife and I were very excited to move to the complex because its a beautiful place and looked like our daughter was going to have fun there. After our lease was up we decided to renew the lease. Two days after we signed the lease my wife was given 1-2 months to live because of brain cancer. When we asked if they could please let us out of the lease they told us no. We left anyways and now, they have sent me to collections. They do not care about their residents. All they care about is getting paid. I understand that we signed a lease but you would think these people would have a heart. Don't be fooled by the great pool area and clean facilities. This place is horrible! There are plenty of places to live in Calabasas.

Would give less stars if possible. Oh where to begin, let's start with having moved out and having to take them to small claims court to get our $833 security deposit back. Just know these "people" and I mean corporation will do everything in their power to nickel and dime you until they've squeezed every last penny from you. Don't be fooled by the nice pictures of the amenities and such, even weekend at the pool is a little kids party blasting crap music. Cars and houses get broken into on the regular. Cockroach infestation like the likes you've never seen. Dog poop everywhere from pet owners who can kts. I honestly can't think of a single good thing to say about this s-hole. Buyer beware if you've read this, and don't be fooled into signing a lease with their subsidiaries like Avalon

DO NOT LIVE HERE. Your rent will go up every time you renew. The parking spaces are not wide enough for wide vehicles. They can squeeze in and just bang the next car to it, I guess that is okay.??:( There is a major guest parking problem. People double park on the dirt side of the Las Virgenes Rd. because too many tenants have cars. Gym is great if equipment are working properly. There are mutt mitts but dog owners do not use them so walk around and you will smell dog doos. Trash bins are always overflowing. Supposedly non-smoking complex but who will patrol that? People still smokes, you cannot open your sliding door sometimes because the smell of smoke or sometimes weed/pot smell???? Pool set-up is great, but big deal. Moving out.

So true what Jason Lopez said about management and what Caleb said about the apartments. I've lived there for 6 years. I'm not going to repeat what Caleb R. said and I agree with every word. Besides, be CAREFUL with moving out!! As soon as I moved out and the move out inspector signed that I should be getting all my deposit back, I emailed the financial dept. and provided them my new mailing address and asked them to send my check to the new address. After waiting for weeks, I checked on the status and they said that they had sent it to the previous address and I should fill out an affidavit form to sign that I hadn't received the check so they resend it. Weeks passed and I heard nothing back. After too many attempts to contact them, they sent me a print that my check had been deposited. I asked them to trace the check because I hadn't even seen the check. I even sent them my bank statements to prove that I never deposited it. They ignored my contacts as much as they could and after all, treated me like a thief. This is how they treat you even after being their client for six years. They didn't even bother to trace my check and see who has deposited it. I'm filing a police report and wouldn't recommend there my worst enemy.

Don't live here it is the worst place ever! if you like to listen to a bunch noise...door slamming,Dog shit everywhere people stealing your mail, rude neighbors, people smoke in front of your apartment complex, people speeding 75 miles an hour down the street. if you like to live in a noisy place is the place for you! oh I should also state and how the noisy kids that live around here play baseball from your place scream and yell and I'm not kidding! I like kids and I've had kids but the kids around here are obnoxious! the views are the only plus here. and management suck Amanda begin bullied us into eviction and eventually doing that which has ruined our credit and we paid every month on time... based on the fact that they did absolutely nothing about the noisey neighbors below us and all the noise around us.the management here does not care about you at all they care about is money money money do not let them lure you into a lease here because once you sign you're going to pay a shitload of money and carport fees and anything they can mingle you for!

Wow, I honestly cannot believe I pay $2000 a month for this place. I have put in now 3 service request for GIANT ROACHES in my apartment. I've found them coming out of my refrigerator, my air conditioning vents and even my bathroom. I have a cleaning lady come to my apartment every other week, I clean my apartment like crazy and spray pesticides so keep them away which I hate because I have a three year old. Apparently they have told multiple people that are having this problem that "it gets worse before it gets better" said by the office manager. TERRIBLE, do not rent from here!! There are apartment down the street that are way cleaner!!

I agree with all the the pros and cons that has been stated on yelp. While I enjoy living in my unit, its location and amenities I can't say the same about management and the lease renewal process. Few things for potential leasee -If you choose to rent, pay attention to all the emails, deadlines and payments you made when signing the lease -Parking does not come with your unit, even if you have a 2 bedroom -Only internet options are Spectrum and AT&T -People often have their pets off leash and does not pick up after their pets -Unless you use the gym during the day & at odd hours it's usually packed -Management will email and text consistently 4 months before your lease ends to remind you to renew. Someone even came to our unit at 9pm on a Saturday night to post a reminder to renewal. -You have to give notice to vacate at least 60 days before your lease ends -They will not negotiate the renewal amount even if you show them their own ads with exact units in your building for the same or a lessor amount than what you're paying Good thing there are plenty of other luxury apartments around.

The leasing office bumped up my rent by 15% without doing any renovations or upgrades in my apartment. I had a 15 months lease and the least expensive option to renew cost me $3240 a year. The worst part was dealing with the office. The staff is not responsive and treat you without any respect. They tell you they will follow up - and never do, they talk down to you and make you feel that they do not value you as a tenant. They dragged the process out and I was left with no time to look for an alternate option. Charise doesn't follow-up, but says she will every time. When a tenant doesn't deliver on their promise, the management is on them without any delay, but when the management doesn't deliver - the tenant is stuck. Currently my bedroom is not livable because there is a water leak and there is water sitting in my closet which also causes a terrible stench. So far addressing this issue has been nothing but frustrating as no one has even come in to acknowledge the issue after they promised multiple times that it would be addressed. I will update you on the resolution, but I am highly disappointed so far.

IF I CAN CHOOSE, I'D GIVE THIS PLACE ZERO STAR! Pls believe all those ppl who have negative experiences with this place. They are all true. They only have a very nice large pool and a very fancy office to lure you in, LOL (like i was lured), so you would want to stay. After that, everything is MONEY. Late fee - money. Car spot - money. Services - money. Lost things - money. Just don't, please! For your own sake!

We moved out in March 11 and we didn't receive our security deposit yet, today is April 23. Manager said we sent check to you and it's not our problem now, it's your problem if you didn't receive it! It's ridiculous. Be ware, that company can not refund you money after ending you lease contract.

It is obvious that this large corporation based in Denver has a vested interest in trying to keep their ratings high...anyone giving this place a high review works there. Honestly, this place looks nice from the outside but the service is awful. Takes 2 days to get a light bulb (that you can't buy at any normal store) replaced. My refrigerator filter was never replaced after 6 or 7 requests...they were out. Took 6 months to have microwave replaced after there were cracks in the handle & door. Management are complete bullies, especially Flora. The leasing agents answering the phones are completely useless in helping current residents. It is difficult to get a live mgmt. person. The pluses are they will take some with bad credit and section 8. Sometimes loud...cops called often. Will raise rent $150 / year. Has lots of unknown miscellaneous charges per month that are not explained...service fee, pest control fee, parking fee...oh yes, and if you have a pet, welcome to an additional $65 / month.

I enjoy living in this complex, except for a few things: 1. new fees keep being added, such as a new fee for a parking spaces. 2. multiple fires in the immediate area, including a fire dept mandated evacuation for one of the fires. 3.Flora B makes renewal of leases and any interaction with her an awful experience. Her offensive remarks and tone were witnessed by my friends, who couldn't believe her behavior..i left a message with the manager, but never heard back. She makes me want to move, My experiences with the rest of management has been good. I wouldn't recommend this place to friends or family while she is here..

Honestly, the amenities are nice and the pool is awesome, but their service is awful. My roommate and I are female college students and first time apartment renters and they knew that and screwed us over by not informing us that we had to give them a 60 day notice that we were moving out at the end of our scheduled rent date. So again, without telling us we were forced to pay a late fee of $2,600 and on top of that pay for another months rent even though we had to move out on our scheduled move out date. Paying for a month that we weren't even there for which was another $2,100. Also, even if your apartment is in really good condition by the end of your lease, they will still say that it needs to be repainted which is another $240, which comes out of your deposit. They use they're hidden fees and rules to screw you out of your own money. The worst experience I've ever had by far. I'm a college student for crying out loud, I don't have $3,900 to give you after I've already moved out.

Monthly power outages lasting over 12 hours. Not the management's fault, but still a fact of life here in this location. Expensive, noisy, embarrassingly terrible landscaping. The maintenance crew are the only decent thing here.