Malibu Canyon Apartments

Do NOT rent here. They steal your money. Horrible customer service. Everyone in the leasing office is clueless and has no idea what's going on. This place is horribly run.

DO NOT LIVE HERE. Your rent will go up every time you renew. The parking spaces are not wide enough for wide vehicles. They can squeeze in and just bang the next car to it, I guess that is okay.??:( There is a major guest parking problem. People double park on the dirt side of the Las Virgenes Rd. because too many tenants have cars. Gym is great if equipment are working properly. There are mutt mitts but dog owners do not use them so walk around and you will smell dog doos. Trash bins are always overflowing. Supposedly non-smoking complex but who will patrol that? People still smokes, you cannot open your sliding door sometimes because the smell of smoke or sometimes weed/pot smell???? Pool set-up is great, but big deal. Moving out.

Despite the fact that they call themselves a smoke-free complex, they do not take any action if your neighbor smokes. My apartment is filled with smoke every day, coming through ventilation and cracks in the walls and ceiling. The leasing office completely ignores all calls and letters.

Don't recommend moving in here. 1.Leasing agents are only interested in you at move in to get a $500 commission on you. Once you'll move in, it will take long time with several follow up emails to get back to you with any question. 2.They make you sign court eviction documents even prior your move in. 3.Packages are not delivered to the door, but are left in the locker room. If package stays there for more than 2 day you get billed 10$ per day while the package is there. You have to run to locker room once they let you know its delivered. And management threatens to throw it away. If you order furniture, you would have to carry it yourself from the lockbox. 4. Your lease will be increased 10% no matter what, even if they put your apartment for even less then what you are currently paying. Very hard to negotiate. 5. During winter mold grows on the windows.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area. PS - Malibu Canyon offers incentives to leave good reviews. Do not be fooled by all good reviews.

Where do I start? I noticed another reviewer complained about an idiot and bad English. They took the words out of my mouth. Not everyone there is ridiculous, just one person in particular. MANUELA! She is all about her commission and trying to sell you what you don't want. She doesn't listen very well and is completely unorganized. I ended up walking out of there with my application . I had been going back and fourth four times talking to four different people, Every time I needed something else. I put a hold on an apartment which they never actually held. I asked her directly to work with someone else and she sat and debated it with me. If she doesn't talk super slow like your an infant you can't understand a word. She just smiles and nods and frustrates the fricken hell out of you. I was quoted by three people the same price for a two bedroom; she was the only one who had a higher price. I wanted her to show me apartments that will be available so I could choose and get a lower rent, instead she kept showing me things for rent for the next day wich are pricer. I wanted to know the about storage and apartments and most closet space etc. She was no help. She just stared at you asked why or looked blank. Then to top it off when I asked to work with someone else, she said, "I have worked here for many years longer then him and for three management companies." maybe that is a hint its not the management companies its the people working there. Another person walked out when I did as well. Then she said, "god bless you, you'll need it." I talked to the manager about not working with her so I don't know why I still was working with her. She said because I was hers. WTF is that suppose to mean.......anything for a buck I guess. She seemed like a good person but definitely should be fired!

Malibu Canyon Apartments are a beautiful façade. They do a great job of selling you on the pool/cabanas/BBQs but once you move in you will find out that the jacuzzi is broken for extended periods of time, the cabana lights do not work, and the BBQs are constantly out of order. Once you commit to the lease, they are unwilling to communicate with you because they already have your money. The management is way below par. They are rude and inefficient. However, the maintenance guys are great and extremely helpful. The walls are extremely thin. On the bottom floor, I am kept up at night from my upstairs neighbors' shower dripping. If this place improved the efficiency and attitude of their management, in addition to fixing the recurring problems that are clearly listed numerous times in these Yelp reviews, they would have a whole lot more positivity. But until then, I highly recommend spending your money elsewhere.

Yelp this place! You will read the horror stories they have going on at MCA! You're welcome! ...

Do not live here. My wife and I were very excited to move to the complex because its a beautiful place and looked like our daughter was going to have fun there. After our lease was up we decided to renew the lease. Two days after we signed the lease my wife was given 1-2 months to live because of brain cancer. When we asked if they could please let us out of the lease they told us no. We left anyways and now, they have sent me to collections. They do not care about their residents. All they care about is getting paid. I understand that we signed a lease but you would think these people would have a heart. Don't be fooled by the great pool area and clean facilities. This place is horrible! There are plenty of places to live in Calabasas.

DO NOT RENT HERE. I paid for an extra day and paid 200.00 $$ to have it cleaned thoroughly and they claimed they would not return my security deposit because I ruined the wall with my flat screen TV. I did not have a flat screen. These people are vultures and will NEVER unless sued will give you back a security deposit.

Let me start this story off with this, NEVER GIVE THIS COMPANY ANY PERSONAL INFO! Not even a phone number! They will charge you a deposit and a application fee and then deny you on some wild explanation that makes no sense (like having bad credit but you have almost the highest credit rating available). Then after they hold your money ransom for a few days. You will get TONS of telemarketers calling because clearly they sold my cell number the second they had it. Now weeks have gone by I GET AROUND 30 JUNK CALLS A DAY and my money has still hasn't been released. All and all if I could give this place a zero I would but I am forced to give this trash they call a "company" a one star because they are good at stealing money and selling personal information fast. Whoever runs this scam is human garbage. Don't fall for this ploy to get your personal information.

Do not rent!! You will not get your security deposit back! Management does not respond to your request. Drug dealers in the complex! Google it! Malibu canyon apartment barricaded by sheriffs department. Oh, and they offer incentives, reward money if tenants post positive reviews.

MAINTENANCE WORKER WILL ENTER WITHOUT PERMISSION Yup, he walked in while I was sleeping. I yelled get out. HE REFUSED TO LEAVE. I had to shove him out of my place. He didn't grasp the mental concept he wasn't supposed to be there. I told the office and corporate. My response was "we will do better next time". I found a previous Google review of the same worker doing the same thing, he clearly has a history of this.

The good: The location is lovely, the grounds are well kept. The maintenance team is helpful and quick to respond. The amenities are nice. The bad: I've lived here just over 2 years, and the power constantly goes off as a precaution due to high winds. Most of my neighbors and myself have purchased generators after losing multiple fridges full of food. The management team is not very communicative or helpful. My water has been turned off twice in the past week for the full day with no prior notice, and when I asked the management company, they said that they had no record of it and that the water should be on. But it was indeed not on, and the only reason I knew it was going to happen the second time is when I saw the plumber walking into our building. The management company didn't offer any sort of credit or assistance for the water being off or for us being without power for two weeks. They also had the trees trimmed with no heads up, and the falling branches damaged my balcony, the furniture, and broke a potted plant from my late grandmother. I had to ask multiple times for reimbursement, even though sentimentally, it can't be replaced. The mail room system, you have to pay fees to use it, but there's no where else to have packages delivered. It constantly glitches, saying you haven't paid the annual fee, and it will not release your own packages to you until it's paid. Your own packages that you paid for. I have had to call them 3 times to get them to release my packages, because my fee is always paid on time and they tell me it's a glitch, but still can't give me the code. I had to repurchase holiday presents before going out of town bc my packages were being held hostage for money they in writing told me I didn't owe. And when stuff isn't put in the lockers, it gets stolen! I have high ceilings and was having an issue with the smoke detector. They came and installed a new one on a lower part of the wall so they wouldn't have to use the ladder to reach the high one. They took the high one off the wall and just left a huge hole! I requested maintenance 3 times to come fill the hole and eventually they just came and put ANOTHER smoke detector in the hole bc it was "easier and cheaper than fixing it." I'm nervous to leave this review bc I'm moving out at the end of my lease and I know they will likely hold this against me and keep my deposit or even charge me more based on what others have said even though I have kept the apartment in great condition. I'm posting pictures here of how I've kept the apartment for public record.

Don't let the amenities blind you. They love to nickel and dime you for everything. You think are getting a gym, pools, tennis courts all for free. But nothing is ever free. They have three prices for parking. Otherwise you park on the street. You are forced to pay for water and sewage as a group with all other residents, regardless of how much or how little you use. Have a pet? Gotta pay extra deposit and monthly rent. Want storage? Gotta pay for that too. And the paperwork they make you sign is ridiculous. It's like you are buying a house with the amount of paperwork they require. It's for them to cover themselves. It's not for your benefit. They don't tell you about the extra utilities they force you to pay until after you are in and it's too late to back out. They also make it appear that they don't have many units available, so if you want one coming up you have to put down a $1000 non refundable deposit to hold a unit. We never were even allowed to see the place until move in day. The area is surrounded by hills, so no cell phone reception. At least not with Verizon. And lastly, they are super nice to you up until you sign that last document. Then they will forget who you even are and don't lift a finger if you encounter any problems with your unit. After our 14 month lease is up, and their required two month notice, which is way more than what's normally required, we are out.

WARNING DO NOT RENT HERE. Short list of maintenance issues after living here only four days. - No hot water since move in day - No electricity to outlets on one entire wall - Found belongings from previous tenant in unit. Paid $270.00 to clean unit - Bugs in light fixtures - Holes in screens and blinds are broken - Unit not fresh painted. Patch work paint job on going sleeping in paint fumes - Closet doors are rusted and falling off the track - Black particles in bath/shower water

This whole entire place is a scam. They show it online like it's the most amazing paradise on earth. All they have is a nice pool and that's it. The apartments itself are absolutely terrible and the residence are also terrible for the most part so many addicts in here it's disturbing, the apartments that sell are extremely cheap. I would rather live underneath a bridge with a warm blanket, then live over here Not to mention, the staff over here is extremely unfriendly. They are so fake and they do absolutely nothing that they are supposed to do.

I have been at Malibu canyons apt for a year now .. It is pet friendly, nice amenities, and great location. I truly enjoy living here except for a major ongoing issue I am having with this complex. First management is impossible to get a hold of I always have to go in person to speak to any one. My issue is maintenance. They are flaky, ineffective and enter my place whenever they want even when i put in writing not to enter when I am not present. They do not tell you they have been inside either I only know because all my stuff has been moved and riffled though. bottom line if you have any issues do not expect management to do anything and be ok with random men going into your apt and moving all your stuff around whenever they want.

Let me just start by telling you that I have lived in many apartments since my college years and they may not have been as "luxurious" or expensive as Malibu Canyon claims to be, but I received better service, felt more respected and had a better living experience in any of those apartments than I ever did at Malibu Canyon. They try to sell you on the main pool, gym, and tennis courts and claim to be a "smoke free" apartment building. First, for all of the privilege of paying a high rent, you get no cell phone service and your internet will be slow. Not to mention that during my time there, I had many days and nights without electricity. Your rent will also increase every year by a high amount and you will have to pay for parking. I wouldn't have minded this so much if they would have at least remodeled or upgraded the appliances in my apartment but of course, they didn't. I wouldn't even have minded if they would have treated me with respect. For example, I didn't have a working stove for the first 6 months I was there and when I asked for maintenance, I received a person who condescendingly told me how to use a stove. Finally, after three service calls, they finally believed me and said I would be getting a new stove but would have to wait until someone moved out from another apartment as vacant apartments would be remodeled with stainless steel appliances. Excuse me!!! I didn't buy that and demanded a new stove...why should I get a used one if this place is so luxurious???? Also, I never lived with louder, nosier people in my life. I can't tell you how many times I saw the police here over domestic disturbances. Once, I was not even allowed to leave my apartment because the swat team had to come to a neighboring apartment due to a tenant's son who threatened his father and had explosives in his apartment. I am also pretty sure that they missed installing insulation in the apartment floors. I don't mind hearing footsteps, that's normal. But when I can hear the person upstairs open dresser drawers, use the bathroom, flush the toilet, take a shower, have phone calls, hear cell phones ringing and vibrating, pull out chairs in the dining room and make out every one of their moves and know about their personal life when I never talked to them at all is beyond ridiculous. I promise you, I heard EVERYTHING the people above me did and it wasn't pleasant. At times, I felt like I lived under a bowling alley. Also, when you move out they schedule a pre-move out interview and inspection to tell you what to repair and what to expect as deductions from your deposit. I was told I would only be charged a $125 fee for cleaning. They dinged me another $125 for paint. Really? When they gave me the apartment it was filthy and the bathroom looked like a two-year-old cocked the bathtub and toilet. Also, my screen doors to my balcony were broken and dirty. I never complained about the cleaning because I thought I would let it slide. Lastly, and I saved the best for last, the worst part was my neighbor upstairs and their smoking. I complained several times and each time I did, the neighbor upstairs harassed me. In addition, I couldn't even enjoy my balcony because the balcony upstairs kept throwing their cigarette buds and trash on to mine. Do you know how? Through the floor; the upstairs balcony, instead of having a cement floor, had slats of wood as a floor with gaping wide gaps in between. The person upstairs smoked like a chimney and the smell permeated through the vents and my apartment had a terrible smell. Thankfully when I left, I wasn't too far along in my pregnancy so the second hand smoke wouldn't affect my baby. After everything that I paid and the complaints, they never did anything about it. I was miserable in this apartment. Management is terrible and they don't care about the tenants. They never helped me unless I owed them money. Flora had a bad attitude, Cherise never responded to any emails and all the other staff came and went very quickly. I can see why. Save yourself - look away!

Really wish I would have read all the reviews prior to contacting this place or renting here. Haven't even moved in yet and already having issues with this place. Nobody is on the same page. Already paid several thousand to them. Signed the lease. And they send you this legal doc that when I showed to our attorneys he laughed at it. Basically trying to get you to sign your rights away. Then I was told since I'm relocating for work from Hawaii, that a co-worker could come in and pick up the keys either tomorrow or Thursday. Then I'm told not until they get the hard copy of the court doc that I mentioned above. Then I call Amanda the manager and I'm told NOBODY else can pick up keys for you, no matter what! Well I work in financial and real estate and I can tell you the way they conduct theirselves is unprofessional and borderline illegal. I'm looking now for another place to call home.

So sad to see the condition of Malibu Canyon Apt. It use to have great amenities & set in a beautiful setting. Now human waist flows freely out of 1 of the pools restrooms, directly next to those restrooms there are 3 huge beautiful trees, now they are orange and dying.... Coincidence I think not. The BBQs are always broken and for quite a while tables, chairs & umbrellas where removed and not replaced. We have been told for almost a year they are on back order... Please these are not custom order, a friend ordered custom 3 color panels with printing umbrellas and they were delivered in 4 weeks. After multiple request most tenants have given up and are waiting for their leases to end.

Been living here for 2 years now! Leaks started around the holidays & is still going on! They tried to fix it once but it just got worse... just living with puddles around the apartment! Leak in the bathroom, kitchen and in the closet. The worse was when a pipe burst and the water from upstairs went through the ceiling! This is what ur going to be paying for!!!!! They won't send u to a hotel or anything while they work on fixing stuff. U just gotta go figure out wer to go until they finish construction!

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

Unless you sleep like the dead or have a second floor apartment don't expect to sleep at night. I hear every little thing my neighbors do. It's absolutely ridiculous. But what's worst is the floors creek so loudly it literally sounds like the roof is going to collapse in on me. And when I complained about it they wouldn't get back to me. It wasn't until I told them I was a law student at Pepperdine and that I would be telling everyone to not move here that they actually came out and inspect the apartment. Unfortunately they still won't do anything. Honestly don't be fooled by the pictures online or the model apartments. My apartment looks no where near those, none of my cabinets are hung correctly and the windows rattle and shake anytime someone opens the front door. You are getting ripped off living here. Plus, the pool stuff never works, I don't think I have seen the cabanas actually working once since I moved in. The only good thing I can say is the maintenance staff is very responsive and attentive. I can't wait to move out! I would have broken my lease if it wouldn't have cost me a fortune to do so.

Luis Rodriguez is a shrewd businessman. He cares about his job but not about the residents. Communication is poor. surely he has hectic tasks and schedules, too much to make phone calls to residents who attempted to communicate via email or phone about urgent issues. Resolution for residents is not his priority. Whatever minimum obligation is required of his position will surely be performed but do not expect much more.Without too many specifics, the reviews from several residents are accurate. Location of this community is great. Even most of the maintenance team are excellent too. Management is solely for profit, nothing about courtesy, relationship and pleasing the residents nor common sense. Amicable conversations will not likely even begin. No beneficial action for the residents are being reconsidered here at Malibu, residents are just incidentals here in running a business. I m finally taking my high premium rent elsewhere after several years of bad experiences with managenent

Where do you start a 15 month whirlpool journey that you watch slowly spin out of your control? I've been reading through quite a few comments that mirror everything a new potential client should be aware of and avoid this property at all cost. Don't be drawn in by the superficial looks of the main office with its clubhouse and resort looking pool. It's all a facade. Be aware of this "Aimco" run property with its false promises and management team that will attempt to lure you in, and then disrespect and disregard your privacy and self respect. My journey started here years ago when the property was just a few years old. It was a great place for young adults to enjoy all the amazing amenities and great outdoors surrounding this community nestled near the beaches and away from the influences of LA. Now that I returned to restart a new journey with the visions of the years past, I only found disappointment starting with the lure of a free month rent. Guess again. Read the fine print only given to you after you sign. At that, read everything. Nothing is like it seems. There are signs posted all over. I was in an auto accident and while using a temporary walker I was ran off the walking path to our apartment by a pack of skateboarders and scooters. I was told that I should have taken a photo of the incident by management, but there's nothing they could do. Security is nonexistent but you pay for it, however, if it nears 10 pm you could see somebody at the Main Pool ( pool #2 or clubhouse)... As for cleanliness in the area we rented for 15 months- 1. Pool #1 was always filthy, furniture including bbq old and mostly broken. And dead honey bees always present and in large numbers 2. The landscaping, general grounds, and areas surrounding buildings 14,15, and 16 were unkept and pretty much dead. Dog feces can be found everywhere even on the walking paths. 3. The downstairs apartments are like living in a auditorium where sounds can be heard day and night and trash and liquid can be found on your balcony and furniture after each performance upstairs. And what they call landscapers use the balconies to blow their grass and debris into. 4. If they do anything in the way of renovating other apartments, expect extreme noise early morning until late at night from all activity and trash everywhere that is not always cleaned up. Note - The trash cans used by residents are exclusively used by all maintenance Lastly, don't expect the front office to answer the phone or resolve problems. This includes all management. Remember you will be treated as if it's aways your problem or your fault that anything happens. Nobody else is complaining, or it could cost too much to fix right now. Or we're working on that and it should start sometime soon we'll let you know. Much more one could say...... Enjoy your stay if this is your choice

UPDATE: I paid $3,150 as a deposit last year when i signed the lease. After charging me an extra $837 last month, they returned to me only $143.9. $4,000 altogether and i got less than less than 4% of the deposit back. Don't try to argue with them cauz they would promise you something and forget about it in one second.

Probably the worst place I've ever lived.. the ground staff is not friendly the security guard is MIA esp at nite when kids are jumping the fence to go to the pool in the middle of the night.. some have actually spent the night there.. they break the gate every year right before summer. management told me I could not have a party for my granddaughter (family only) when every weekend we cannot get a cabana or a barbecue pit because there's several parties with 50 or more people (even this weekend) and I've lived here for years and can't have a few family members who are visiting from out of town.. they replaced my microwave with one I'm assuming they found in the garbage from somebody else moving out and it does not work.. they say no dogs in the pool area but there's a white lab that walks through there everyday several times a day and people bring their small dogs in everyday.. so what is the rule dogs are no dogs? The price is way too high for what you get here.. the noise is ridiculous from the pool and it doesn't close at 10m.. very difficult to relax and enjoy it. The parties are out of control with people who don't live here and are always coming off the street or parking lot and stand at the gate to have someone let them in or jump it.. they also Park in assigned parking spots and there's no security guard to get them out.. so if you live here and if someone parks in the spot that you pay for you can't do anything about it.. find somewhere else to live you can get more for your money.. somewhere that's more tenant friendly with good security.. a good bit of criminal activity happens here as well

Oh my god, is the staff like mentally retarded at this place. I live here and I can't believe how unprofessional and unknowledgable the staff is. Don't get me wrong the amenities and the location at this place is great, but if you have the heart and patience to deal with such a staff that operates at a snails pace and have no clue or information about their management company, well...it's up to you. My FOB did not work for one year, I think I've asked everyone in their office to fix it for me and when it did, the amenities were being renovated and I had to wait another six months to work my key. No one no what the hell they are talking about but they sure as hell know when your rent isn't on time!! Their lease states that we the tenants will be charged a late fee on the 4th day of the month if our rent is not turned in. Can we the tenant charge the management company (staff) for late fees when they don't fix our FOB keys after a year or charge them a late fee when no one in their office can give you a balance of what you owe? Not fair! Don't rent here, save yourself the trouble and headache of having to deal with the staff.

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

We've had 3 different apartments now. The shower handles do not work. You can't open 3 of the doors because they are designed to be too close to the fridge. They are now charging $85 per month to have a mail box with them.... I thought that was illegal to hold someone elses mail guess not. Just a beautiful way for them to make more money. It takes 9.5 minutes for the water to get hot in the shower. The apartments are way too small for the price. Your can get a 2 bedroom home with a garage for the same price. Please do your research if you are considering moving here.

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's not a smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

I rented an apartment here in the mid-1990's during my days in law school. I then rented a 2 bedroom 1 bath apartment about 2 years ago. About 8 months into my lease, I asked to, and was approved for, a larger unit with 2 bedrooms and 2 bathrooms. I fully completed my lease term and asked if I could sign up for a 1 bedroom apartment for a new lease. They termed it a "transfer" and "denied" my request for a transfer, instead telling me that I either had to renew my lease on the 2 bedroom, 2 bath that I no longer need or be stuck with a higher rented rate, month to month. I've never been treated with less regard for my business and am now exploring other communities in the area so that I can move into a 1 bedroom as that is all I need at present. Bottom line, they'll "let" you upgrade but won't "let" you downgrade. Matt B.

Rats in the walls (and nesting in my patio), rattle snakes, leaking ceiling, dog poop everywhere, major noise and crowds outside our apartment ... this is just a summary of the major issues we experienced while at MCA. We lived there for 2.5 years and overall I have nothing but distain for the management at this apartment. Let me just give you a bullet list: CONS: - VERY LOUD/BUSY towards the dead end where the trails are. I remember Flora saying "You'll love living down here its so quiet." She literally lied. The crowds of mountain bikers and hikers is insane especially on the weekends (you will never sleep in again) and they start at 6 am. - Weird and illegal activity at the dead end - so many instances of people doing drugs, homeless, people going off into the bushes at night - just weird stuff went down at the dead end. I didn't feel safe there. And the cops know it and often patrol the area. - Rattlesnakes at our patio and front door. Yes I understand this is a natural area, but beware if you have small kids or pets. Dogs were bitten and died due to snakes. - Dog poop EVERYWHERE! No one picks up their dog poop. And the dog poop stations are frequently full and on a hot day you get a strong waft of hot dog poop into your apartment. - Our upstairs neighbor had a leaky AC unit that leaked through our ceiling and onto our living room. What a mess! - RATS IN THE WALLS AND CEILING! I complained and put in maintenance requests at least 3 times and the rats were never resolved. We also had nesting rodents on our patio and rodent feces all over our patio. - LITERALLY THE WORST MANAGEMENT AND COMPANY! The management at the leasing office is terrible. The ladies are fake nice to your face but they are seriously so rude. The company, AIMCO, only cares about your money, they don't care about you as a person. When COVID hit my husband lost his hours at work. We had just re-newed our lease and once COVID started AIMCO refused to re-negotiate our rental rate even though our rental rate did not reflect the market rate. Our rent was regularly raised $85-$115 a month with each renewal, which makes no sense. We had a 625 sq ft apartment, 1 bedroom. Starting rent was $2025. Final rent at move out was $2223. Really? You think market rate changed that much over 2 years? And don't forget the extra $85 charge per month for utilities (water, pest control, garbage, sewer), on top of the $70 for Spectrum (thats the only internet in the area), $40 PGE and $30 SoCal Gas!!!!!! - If you have Verizon there is no cell phone service in the area. Good luck with that! - NASTYGRAMS - They will send you nasty letters, emails, phone calls, and physically come to your apartment to let you know the laundry list of things you have done wrong. Whether its other neighbors complaining about you or things they have caught you doing wrong. You learn to ignore them but they are infuriating. Don't you DARE come to my home, knock on my door during COVID, and complain to me about the things I've done wrong!!!!! These items can include: having plants in certain areas, decorating your front entrance, having hanging items in your patio, brushing your dog outside, washing your car, parking in the wrong parking spot, being noisy. UGH!!!! PROS: - The amenities are nice (pools, dog park, gym) but during COVID they shut it all down and wouldn't give us a rental credit! They said rent did not include the amenities! Um, OK ... WHY DO YOU THINK I PICKED TO LIVE HERE???????? stupid! DO NOT RENT AN APARTMENT HERE!

They do a great job of luring people in with their model apartments and pool area. They are extremely persistent until they lock you in. My experience with everything after that has been terrible. The buildings are poorly built, so you can hear everything if you are on the bottom floor, even a simple faucet dripping. They were extremely vague when you sign the lease, and went over it very quickly, so you did not have time to read every minute detail in the lease agreement. Thus, they verbally mentioned things (which I believed to be true), but only found out that those were a complete lie when I moved out and got hit with huge "moving out fees" and got charged a short notice fee because they require 60-days notice when they verbally said 30. Their biggest selling point is the pool/BBQ area, which oddly enough, was broken for several months. You're lucky if you can get a BBQ to turn on, or sit in a cabana that actually has working lights, or go in the jacuzzi when it is actually working (it was broken for a good 3-4 months). They also advertise this apartment as a luxury apartment, but it is far from that. The maintenance staff is great. The management staff is horrible. Choosing this apartment was a horrible mistake.

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit: don't be fooled by the canned response from management to this review. I've emailed that same email multiple times - they just say that they've forwarded my concern to my leasing office, who I've mentioned before, don't respond. Edit #2 - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

I don't know where to start. The manager Luis doesn't provide any help or answer phone calls, and the other guy named Michael is just completely useless in the leasing office, and chooses to continuously be rude to customers when customers need to be infuriated about a certain situation. This is not the first time, as he just doesn't want to do his job, and when ever approached, he will do his best to make sure you know that his job doesn't require him to help with whatever you need, but that you need to contact someone else.

The appliances are outdated, dumpsters are overfilled, the workers fly around on their golf carts and make you, the resident, have to step in the mud so they can keep driving their stupid golf carts to "clean up" and "fix stuff" at the pool. It's funny that the only time I see them doing that though is when their is a 19 year old college girl tanning. Then they will stay at the pool for hours while they "fix stuff". The "adults" around here are always just walking around drunk and getting in domestic fights, you'll always see the cops here. The city has a car that will come through twice a week and right tickets for any kind of BS parking violation they can find, so make sure to warn guest when they come cause they will probably get ticketed. The people at the front desk are clueless, I know they are just going to respond with some dumb automated "We're sorry to hear about this blah blah" I recommend the Avalon apartments which are very close by.

Worst apartment complex ever! Do not rent here. The rent is way too expensive. My car got broken into two times here. Make sure you invest in a camera because your car will get broken into. The people in the office started out nice when we first moved here. Now they are very rude. You can't ever get a hold of anyone. There are always new people working in the office. Since I've lived here, there has been about 5 or 6 different managers. They brag about the 4 pools they have, but all of them are dug up and under construction. However, the one good thing I can say about this place, is that the maintenance men are all very nice and do a great job.

PLEASE READ AND DO NOT FALL INTO THE TRAP. Please see photos supporting my review. Where do I begin with this place. When I originally moved in I was quoted 2200 a month, after parking, sewer, pest control, gas, trash, add service fee and insurance it was 2,469. With that being said obviously it was off to a bad start. I had my key fob and wristband stolen from the pool area, which I reported to them immediately and they charged me 200 for the fob and wristband. The unit above me had a leak in the tub causing it to drip into my unit downstairs. It took 2 days for them to repair and the ceiling was brown from the water damage which they never painted. The parking spots are small and I have a large SUV. In September of 2019 when the spot became available next to me which was for larger vehicles, I went to the office and spoke to the receptionist to change to the spot next to me since it was vacant. I was told to speak to be manager Amanda on scene. I wrote 4 separate emails to her asking for the spot with not one single reply. I know it was a good email because we had corresponded with it before. Like most single parents I do not make a lot of money so things are tight. At this location they allow you to pay rent thru a portal online. Sometimes I have been late and pay their late charges which I have no problem with. On the 4th they give you a demand letter to pay or quit and give 3 days to pay your rent. In or on feb 8th around 530AM, I Sent a payment scheduled for that Monday the 11th (because I deposited my check on the night of the 7th to cover the rent) through THEIR system which gave me a confirmation number at the completion of my session for the total amount due. This was before their office was even open for business on that Friday. I assumed with their confirmation number payment was received and all was good On Feb 22nd I received and eviction notice from them saying I had not paid February rent. I immediately contacted Jamie Braswell and addressed my concern. I was informed because it was not paid on the closing day of the 7th the eviction process started on the 8th. When i informed them I had a confirmation number with time stamp saying it was before they opened, their response was it was to late at that point and process had already been started. I said In no way was I trying to defraud them and would like to settle this. Their response was I needed to pay February rent, plus legal fees for their eviction process AND rent for March up front 7 days before it was due. I've never heard of such a thing. Om Feb 25th at 1045 am i informed them I did not have that kind extra money laying around and could not pay that up front. If they were going to bully me into paying up front a week in advance I would have to vacate the premises. Now for an agent who was so sensitive to time and responding they did not get back to me for 3 days later. Since I had not heard from them and they were going to bully me out of the premises I vacated Monday the 25th. After that on today March 1 I received a an email with a 14,588 balance for my lease which is through August. This place is all about money and not about helping the common person who at time may fall on hard times and struggles. Jamie Braswell saw an opportunity to bully me out of my apartment and took advantage of it by demanding money upfront knowing I did not have it. I had already vacated the apartment when I heard what they did was against the lease asking for money up front. If your thinking about this place please look elsewhere, and save yourself the emotional pain and grief. Learn from my experience of how bad this place really is.

The leasing office bumped up my rent by 15% without doing any renovations or upgrades in my apartment. I had a 15 months lease and the least expensive option to renew cost me $3240 a year. The worst part was dealing with the office. The staff is not responsive and treat you without any respect. They tell you they will follow up - and never do, they talk down to you and make you feel that they do not value you as a tenant. They dragged the process out and I was left with no time to look for an alternate option. Charise doesn't follow-up, but says she will every time. When a tenant doesn't deliver on their promise, the management is on them without any delay, but when the management doesn't deliver - the tenant is stuck. Currently my bedroom is not livable because there is a water leak and there is water sitting in my closet which also causes a terrible stench. So far addressing this issue has been nothing but frustrating as no one has even come in to acknowledge the issue after they promised multiple times that it would be addressed. I will update you on the resolution, but I am highly disappointed so far.

I have finally moved out of this apartment and couldn't be happier. Their new rent rates went from $2000 to $2400. I moved in there nearly 3 years ago and rent started in the low $1900s. We had a noisy tenant below us who would play music and have people over till 2am and malibu canyon did not make any effort to have them comply to the good neighbor agreement. This was an ongoing issue for a year that made my stay unbearable. It was almost like it was an inconvenience to them when I would report it as I could hear it in the tone of their voice. I wouldn't recommend this place to anyone. It's a rip off and they will jack up your rates over 15% each lease renewal.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area.

If you are looking to rent an apartment here, I highly recommend you don't. A huge mistake!! Bunch of shenanigans.

My air conditioning hasn't worked in 3 days!!! We are going through a heat wave and the heat has been making quite ill. There's never any employees available on the weekends (which is now) and the maintenance staff is minimal and very far away. The service is HORRIBLE!!!!!

We lived here for 2 years. If you believe in energy, you may want to consider not living here. It really was like living in N. Hollywood with only a little more nature. Between the constant policing of the area, cockroaches in the kitchen almost every week ( I am a super clean person ) not being able to put plants on your balcony without a fine, hearing coyotes howl every night ( every night ) no joke... Even heard a few small dogs get eaten alive on the mountain over the years... The property owners are super cheap and if you are 1 day late on your rent (1) you will be publically humiliated with a notice on your door with your name facing out so everyone knows your name, ( talk about no regard for your privacy and dangerous ). God forbid if you have a maintenance issue, it takes them days to get to you and while your waiting don't be surprised if your 1982 dishwasher and garbage disposal break down too. It's an overpriced nightmare. Don't be fooled by the exotic pool, it's filled with nothing but crying babies and teenagers drinking alcohol in cups while swearing. I think it may be built on an old indian cemetery, that's how bad it is. Proceed with caution and look at your rental Bill closely, they charge you for things that they don't tell you they charge you for. Super shady and offensively gross

One of the worst experiences I've ever had to deal with, when it comes to property management. STAY AWAY FROM THIS COMMUNITY. Their management alone, is enough to tank this place. They are unprofessional, rude, and overall created a very unpleasant experience. DO NOT MOVE INTO THIS COMMUNITY. They are truly crooks, and some of the most unethical people I've dealt with.

This place is run and inhabited by organized crime/drug traffickers and I'm genuinely shocked the federal government hasn't stepped in to protect the average American Citizen from what is going on here. It's a very scary situation.

The reviews of this place really speak for themselves. Where do I begin? I have never in my life lived in an apartment complex with more issues than the Malibu Canyon Apartments. First off, after a year of living there, I completed my 12 month lease with them and switched to a month to month. I stayed because one of their employees, Jen, informed me that the month to month rate would be $2,626. Upon the date that rent was due, the total was $3,057. I had to physically walk into the leasing office to address this issue because no one was responding to my email/calls. Luis Rodriguez, the manager, informed me that it was a "clerical error" on Jen's part, and that I would have to pay the $3,057... which is $400 more than I was anticipating to pay monthly. They took 0 accountability for their employees mistake. Secondly, and most importantly, this property has an huge issue with maintenance entering homes without warning. On 3 separate occasions, they had entered my home without asking. Once, I was home and did not get to the door quick enough to answer, so the maintenance man welcomed himself in without consent. This prompted me to get security cameras just in case it happened again... SURPRISE! It did. I was in the shower when an older man entered my home, knocked on my bathroom door while I was actively naked and in the shower, and proceeded to wait outside of the door until I exited the bathroom. I am a 23 year old woman, I live alone, and I felt super violated and uncomfortable. (I've attached a screenshot from the security clip for reference.) I emailed management about this issue, but I received no response. I had no intention of leaving them a review, but I have been moved out for 3 weeks now, and they're now asking for an additional $130 on top of keeping my $1,000 deposit. The itemized statement is an absolute joke, including the $520 paint fee upon moving out. It is in your best interest to not live at this location. (Update: the "I will look into this for you" comment left below by Susan is not true, and is simply a ploy to make it seem like this place cares about the experiences of their tenants. I have not received any email/phone call/text in regards to this review. These people do not care, take from that what you will.)

RUN FAR AWAY! THEY ARE THEIFS!! My husband and I gave noticed we would be moving out on 1/28/22. They require a 60 day notice. We sent an email but got no response. A week went by and we hadn't heard from the office so we went down there. They hadn't seen our email and said they would back date our notice to 1/28. THEY NEVER DID. We did our final walk through and were told we would only be charged $250 for a cleaning fee and it would be deducted from our deposits. We got a check in the mail a few weeks later for a quarter of our original deposit. The paperwork showed a move out day of April 8th. We moved out March 28 (60 days from our notice). They charged us for rent, parking, and all utilities beyond March 28. We emailed them to let them know there was a discrepancy on our final invoice. We sent them all necessary documentation to prove the office messed up on our move out date. They told us they would fix it and send us a new check. We didn't hear back for weeks. When we did hear back it was excuse after excuse on why the check hasn't been sent out. It is now August and we still haven't received a check. We have sent several emails with no response. Moral of the story. They are withholding over $1,200 of my money because of an error on their staffs side. I have been beyond patient with them. This has left me with no choice but to take legal action.

It is obvious that this large corporation based in Denver has a vested interest in trying to keep their ratings high...anyone giving this place a high review works there. Honestly, this place looks nice from the outside but the service is awful. Takes 2 days to get a light bulb (that you can't buy at any normal store) replaced. My refrigerator filter was never replaced after 6 or 7 requests...they were out. Took 6 months to have microwave replaced after there were cracks in the handle & door. Management are complete bullies, especially Flora. The leasing agents answering the phones are completely useless in helping current residents. It is difficult to get a live mgmt. person. The pluses are they will take some with bad credit and section 8. Sometimes loud...cops called often. Will raise rent $150 / year. Has lots of unknown miscellaneous charges per month that are not explained...service fee, pest control fee, parking fee...oh yes, and if you have a pet, welcome to an additional $65 / month.

It's been 2 years since I moved out and I'm still pissed about the entire ordeal. Do not rent from this place. They are evil. I still can't believe they sued me for something they promised me would be okay. Never in my life was I so badly mistreated. I own rental property myself and know the value of good tenants, I have been a tenant many times before in other places. No real estate, housing experience in my life has caused me the level of disgust and resentment I feel toward this company. I am not a disgruntled former tenant. I am one of MANY pissed off tenants and former tenants. Check out the other blog sites - they all say the same.

So true what Jason Lopez said about management and what Caleb said about the apartments. I've lived there for 6 years. I'm not going to repeat what Caleb R. said and I agree with every word. Besides, be CAREFUL with moving out!! As soon as I moved out and the move out inspector signed that I should be getting all my deposit back, I emailed the financial dept. and provided them my new mailing address and asked them to send my check to the new address. After waiting for weeks, I checked on the status and they said that they had sent it to the previous address and I should fill out an affidavit form to sign that I hadn't received the check so they resend it. Weeks passed and I heard nothing back. After too many attempts to contact them, they sent me a print that my check had been deposited. I asked them to trace the check because I hadn't even seen the check. I even sent them my bank statements to prove that I never deposited it. They ignored my contacts as much as they could and after all, treated me like a thief. This is how they treat you even after being their client for six years. They didn't even bother to trace my check and see who has deposited it. I'm filing a police report and wouldn't recommend there my worst enemy.

Avoid this place, they go out of their way to keep your deposit. Passive aggressive staff will promise a hassle free departure just to get you in the door, then Shazam they don't give a damn! Don't be fooled by the showcase pool, the other 3 pools and hot tubs are filthy. The rent is high for an old property and Malibu will nickel and dime you. Package delivery is a pain and free parking is on the street, no spaces for guests. The maintenance guys do a good job, but they probably won't get a share of my deposit! Don't be fooled, these people are greedy and deceptive.

I have lived here for a year and the apartments and area is very nice. We moved in last November for a fairly good rate. However for our renewal they increased the rent over $100, which is nearly a 7% increase. We viewed available apartments on the site and we found openings for apartments less than what we were paying for today. We talked to the leasing office and corporate and they refused to match the prices that were listed on their site. They made up excuses saying the price we got is very good, but that is hard to believe when every unit available for the same model apartment we have is more than $50 less than their renewal rate. I am very disappointed in the renewal process and would not recommend living here to others.

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

We had an absolutely terrible time here. You'll hear this time and again from people who live here...it's beautiful, the pool is great, but the management and service is absolutely dreadful. We had problems with our lease from the get-go, and the front office demonstrated that they were absolutely incompetent to do anything about it. They consistently overcharged us for our monthly parking permit which they made us get, and despite acknowledging the fact that we were being overcharged, the women I spoke with at the front office had no idea how to get it removed from the monthly bill. Move-out was equally dreadful, as their policies are convoluted and unfair. My advice is to STAY AWAY. They lure you in with the beautiful pool and the nice model apartments, but you'll be buried in fees and debt by the time you leave. Don't put yourself through hell...find a better place to live.

Do not live here. First, when we signed the lease to live here, both my roommate and I signed up for a parking spot. However, they only gave us one parking spot when we moved in and told us they had no explanation for not giving us both. On the first night here, my car was severely keyed on all doors and the hood. The damage was over $4k and I am a law student living off student loans. The office refused to help in any way, there is no security throughout the whole place, and the staff was not kind. Second, after I got my entire car got repainted, my car battery died and my car was stuck in the parking spot. In these two days it was dead, my car door got "dinged" so badly that the paint was entirely taken off, not just a scratch. $400 more to repaint my entire door. We know who it was considering my car was dead and not going anywhere, there was 0% chance it happened somewhere else. The man who parks next to me refused to pay, and the office would not do anything about it again. Now today, he scratched my roommates car door. Once again the office is not helping us at all. The man who keeps hitting our cars claims he "needs" that spot because the spot we have is tight and the office took his side despite the damage and stress he is causing to us, law students with negative money. You lose the right to say you "need" the spot when you are causing severe and expensive damage to others cars and the office has all the power to remove him from the spot. On top of all of this, we still only have one spot for two of us, so one of us has to park on the street every day which the office still did not explain or resolve. Besides the thousands of dollars of car damage, the staff replies to residents unkindly and sassy, it is very unprofessional. They don't work Mondays for some reason. We have had a nasty bug problem. They shut off the power to the whole complex one Saturday afternoon and didn't turn it back on until Sunday morning, giving no notice to majority of residents. Maybe they have a thing for not helping out females, maybe it is because we are young, who knows, but 0/10 recommend living here.

Living here will 100% be your worst nightmare. I'm very surprised this establishment is legally allowed to operate. Do NOT trust a single "good" review about this place. It makes me miss living in DTLA, a block or two away from skid row. At least the leasing agents/management acknowledged my existence, there.

I originally left a 5 star review on there website after a few months of living here with relative ease. Only to now have our rent raised during a global pandemic and economic disaster. Terrible renewal offers and literally the worst response times I have ever seen. Complex demands two months notice but takes 2 weeks or longer to get back to me when I have questions about my lease. The amenities have been extremely limited, closed or downgraded even before quarantine (Turns a spa into a barbecue grill area???). Much better and more affordable options, go somewhere where you're treated like a person instead of a cash cow.

Where to begin. The only maintenance team is excellent and friendly. The property manager is horrible. Managers:Management is extremely greedy you will not get your deposit back no matter how clean you leave your apartment. California law requires units to be painted in between each tenant and to avoid paying out of their own pocket they will use your deposit. After speaking with my neighbors I learned they all shared similar experiences. One of my neighbors described her experience during a confrontation from the aggressive on site manager who attempted to charger her twice the amount of a security deposit citing some fabricated reason. I've come back from work numerous times to find the local property manager snooping around my unit it felt very invasive. Smart rent: each unit comes with a smart rent system as the person who gives you the tour explains. That's all I was told is that I get one. Towards the end of my lease I got a call from SmartRent customer service asking how my experience was. They told me I had been paying hundreds every month for all of these features I was never told about and that my UNIT WAS NEVER ACTIVATED. The agent told me I he would create a formal document showing that my smart rent unit had never been turned on throughout my lease so I could try and get a refund for the thousands I had spent. I sent the proof of documentation and the smart rent agents contact information to the local property manager and he stated they would not be refunding me. The most concerning this about this whole situation was that my door code was the vacant unit code. Meaning any maintenance personnel or the property manager could enter at any moment. This was troublesome because I got a super off putting vibe from the manager to begin with and knowing he had access the entire time was terrifying. Pests and noise: my unit was infested with various bugs before and during my stay from roaches to ants and mites. These units are ANCIENT and many of my neighbors had leaks. Expect to always hear your neighbors if you live in a lower unit and the endless screaming of random children until about 10pm every night. Mail room: see photo a thief's dream. I would plead with anyone considering this as an option to LOOK ELSEWHERE. I just moved into essence apartments in Thousand Oaks and I love it. There are plenty of better options with better management and nicer units/facilities all while being affordable. You owe it to yourself to do more research before your come trapped in a lease.

I moved out of here three months ago, and having resettled finally, I am still very upset. PRO: The gym and pool are nice. CONS: MANAGEMENT: They will take weeks to respond to your e-mails and phone calls, they will issue eviction notices before they issue violation notices that are the basis for the eviction, and they are incredibly rude as soon as you've finished signing the lease. They tell you they have no time to deal with your issues because they're too busy--obviously forgetting that their job is to deal with your issues. I know many people who have lived here, and I do not know a single person who has got back more than $50 of their security deposit. They double charge you for cleaning when you move in and when you move out. And when I moved in, it wasn't even clean (yeah it was empty, but it was dusty and the floors turned my feet black). REPAIRS: Repair requests will be neglected for months unless they are "emergency" status--then they will only be neglected for weeks. I endured a week without hot water in winter and had to shower at the pool. ATMOSPHERE: The cops are here once every two weeks because some drunkard is causing a scene. And every time this has happened during my tenure here, it was not some drunk college student. Twice, it was a drunk and violent adult. Obviously this is not the fault of the complex, but it something to worry about when you park your car outside and walk back to your apt late at night. People are constantly sneaking into the pool/gym that don't live there. They throw parties and make a mess.

Amanda should not be in a management position. She does not know how to deal with tenants in emergency situation and is beyond rude and seems uneducated in consumer relations. When our car was stolen Sunday night from our parking spot she was more concerned with "managements reputation" then taking action to prevent this horrible type of thing from happening again. Wrong approach! Maybe someone in Aimco will decided to put up cameras here at LEAST at the EXITS and ENTRY of drive way- so you know what's going on. This is a dark canyon at night. And this happening is SCARY!!! To the Community, I am putting this out there so that this doesn't happen again. Be advice and on the alert if you see anyone in the parking lot going from car to car at night call the police.

Hi This is Ali again and we are listening loud music again !

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

The management are complete idiots. Paperwork not signed correctly( their fault only) given wrong information several times about move out date. 3 people in management completely clueless. Never taking blame for their mistakes. Make sure you get everything in writing because their word means nothing and won't admit their mistakes. Over charged for everything on move out !!! Take pictures! Airconditioning never worked Cheap kitchen Do not rent there My son rented there. You know who I am, I called several times, you have my number. You gave him the wrong paperwork, then held him accountable, but you however claim no fault. Different standards.

From the apartments, to the management. What a horrible overall experience. I have never dealt with such unprofessional, rude, and all around disputable staff. They are not willing to help you with any concerns, and treat you as if you are a dog upon leaving their community. Absolutely appalled by how I was treated. I do not recommend this community for anyone, if you care about your sanity. This has been the most horrific living experience I have ever dealt with. I don't say this lightly.

Lived here for just under a year. Already I have filed two insurance claims both for water damage from the apartment above. Management does absolutely nothing to help. The insurance company was very helpful but they even said that the management company is terrible at responding to claims and very slow. After each incident I was forced to pay out of pocket to stay at a hotel and to replace my damaged belongings. Not once was there any attempt to check for mold even though the water had sat in the walls for weeks. Additionally, the complex was cheaply built. The walls are paper thin and if you are unfortunate enough to get a unit on the first floor then you will hear every sneeze and step from the unit above. I made several complains about the upstairs unit and never once was anything done about it. Management basically told me "too bad". For the price and location of the units you would think the experience and quality would be much better. Save yourself the stress and DO NOT RENT HERE. THIS PLACE IS THE WORST.

Read the negative reviews. Living here, if you could actually call it that; is really awful. Some compare it to a trailer park. That is an insult to trailer parks.

Dissatisfied!!!! False service promised, THEY DID NOT COMPLETE services for air filters, smoke detectors, and lighting water heaters. They do not have records or receipts of these services upon requesting proof of service after noticing I've had respiratory system issues for the past month.... No one in management has a sense of urgency for your concerns. They don't seem to care about resident safety or health given their delay in response to my urgent concerns. All they care about is occupancy. There has been recent past incident that I've been made aware about a resident with GUNS. In my opinion this could have potentially put me and other residents living above in danger and failed to notify residents. I have tried to address major concerns both in office and via email with Adam Schultz, Area Vice President and have not heard back since 11:58am this morning. Goes to show resident safety and grievances are at the bottom of their to do list. NOT A PET FRIENDLY PLACE AND AMANDA BEGIN SHOULD NOT BE A MANAGER. She fails to properly identify disturbances and goes into my resident portal account unauthorized adding notes as if I entered them..... Most of not all of the management team here seems to only have Retail management experience which explains their lack of hospitality...

Do you enjoy lies, awful customer service, and throwing your money into a blender and watching it churn into oblivion? Then you've found your new home, courtesy of Malibu Canyon Apartments! This place is a joke and a SCAM. DO NOT MOVE HERE. I cannot stress this enough. I created a yelp account purely to save you time, frustration, and money. I won't even go into detail on all the insane things they did prior to our move in (should have paid attention to these massive, flailing red-flags and firework show), but here's the gist: -They lied, lied, lied. Pricing, locking in rates, delaying move in date, utilities, charging incorrect amounts that we did not authorize, etc. The list goes on and on. Document and have physical copies of absolutely everything you do with these people. Documents conveniently go missing. Moving out: They will charge you to replace carpets with no damage. They claim pet damage, I assure you, there is ZERO "damage" to those carpets. This costs $550 of your deposit. What a coincidence that just about every weekend you'll see carpets on the sidewalk ready to replace like-new carpets in the apartments (scam much?). They will charge you to paint the whole apartment regardless of damage/dirt. So I guess feel free to destroy the walls, and let your kids paint and crayon to their heart's content. Normal cleaning is the only legitimate thing they charge for. If you already live in this dung heap do yourself a favor and take pictures of EVERYTHING before moving out, and I highly suggest doing the final walk-through in person. Speaking of dung heap, you'll get refreshing whiffs of sewage while living here from the northern tip of Malibu Canyon & Sewage Smell Inc., all the while cockroaches roam free at night like it's the apocalypse. Seriously, do yourself a favor and avoid this awfully managed money pit. You may not realize just how happy you are that you decided to live anywhere else, but I assure you, you will be so, so happy. I recommend checking out Avalon Apartments (there's one just a couple miles south), we moved to one and it is our Knight in Shining Armor. On a side note, the maintenance staff is truly amazing and actually care about the people who live here. That's the only good thing one could say about this... "place."

If I could give this apartment complex 0 stars I would! Absolutely TERRIBLE. The staff is a bunch of assholes who don't care about you, and when you try to renew they bump your rent up like crazy! DO NOT LIVE HERE. Also, the gym is always PACKED and really really HOT with limited working Treadmills. Touchscreen work on maybe one of them. WAYYYY too many KIDS. I didn't want to live in a daycare, I wanted to live in an adult apartment. Tried leaving early because this place was terrible but they threatened to charge us and penalize us for leaving early so now we are stuck paying TWO extremely EXPENSIVE rents. Thanks for nothing, Malibu Canyon. I will recommend ALL of my friends to stay FAR FAR away from here. 🙂

DO NOT MOVE HERE. Worst management I have ever dealt with. AIMCO is terrible with communicating and will charge you for everything. Ridiculous service fees make rent at least $150-200 more each month. Consider this when you hear the fee you will be paying for rent. During this pandemic, all 4 pools and the gym were closed for months and management said that rent only covers your apartment and does not cover amenities so no one gets reimbursed whatsoever. Funny because when they show you the complex, the pool is the first place they bring you.... they literally sell you on the amenities and then say that they are just a perk when it comes down to it. Our rent was raised 13% in 2 years of living there, and was raised another $100 in the middle of the first COVID-19 shutdown while we (and most everyone) were unemployed. We moved out (thankfully) and just got our final account statement showing what we got refunded from the deposit, and we were even charged a "final move out service fee" of $20. While $20 is nothing comparatively, this is the silliest thing I have ever heard. We have given thousands of dollars to this company already.... but sure let's pay you to move out as well. READ THE REVIEWS AND BELIEVE THEM. Move elsewhere and get much more for your money!

I requested for my apartment kitchen sick. No body come to fix. It been 3 days already.

They will not return any of your security deposit when you move out. We kept our place spotless and they charged us our whole deposit

Nothing has been done to alleviate our move out terms After 10 years I am sad to say that I would NEVER recommend this place to anyone. If you really want to know what goes on at this community look no further than the hot tub. Every time management was brought up in our 10 years there were stories of horror ringing out. Money hungry, not taking care of tenants, enforcing ridiculous rule changes, charging erroneous fees (late fees when you are not even late), to running a scheme to have people write positive reviews on yelp by stating they would enter a raffle for a gift card. You may ask why 10 years then? My children grew up in the Calabasas school system and waited until both of them graduated (which was finally this month). We were model tenants without incidents, paid rent every month on time but that wasn't enough for them as they still try to nickle and dime every ounce out of you by lying to your face then acting stupid later. You can not believe a word anyone says to you. I have been told countless things by management which turns out to be 100% lies later. Things like adding parking spaces, terms of your lease, updates around the property, telling you that you are no responsible for wear and tear on a closet door then charge you for it down the line. Hot tubs are infested as they hire incompetent people to clean them and Amanda Begin (site manager) is as stone cold as they come. Giving you the middle finger through the smile of her teeth. Take my advice and the advice of countless people who have stayed there that we heard at the hot tub. Stay far away!! There is a reason why their yelp page is littered with 1 star reviews. Bad business practices don't make a good stay.

Possibly the worst staff that I have ever known. They are very rude to you whether a resident or a guest and act as if the apartments are the new Garden of Eden. They are not. After 2 years they have ruined this place for me. One is even my neighbor and she may be the rudest of all.

I love the inside of my apartment and the area (except for the bad reception) but a lot of the reviews are sadly right when it comes to the leasing office and their service. I felt an immediate switch from when we got accepted to the apartments. Before they would respond to me in a timely manner and seemed so helpful and right after we had moved it switched. They never respond to any emails no matter how important they are. The best way to get a hold of them is to go into the leasing office and speak with them which is hard when you work the same hours the leasing office is open. Just kinda threw me off as I had chosen this place for their service when we took the tour. Our shower valve was broken when we moved in which should of been looked at before and we had no service to make a service request so we went to make one physically at the leasing office. I left my phone and everything and the girl kept telling me to make it online and I told her we have no service and I left my phone at home and that I have no hot water in my shower and if she can make one. Finally she did but it just seemed like she didn't want to really help me as she just told me to do it online. But nice area and great apartments, service is another story.. We have had some bad luck so other that we wouldn't have had to see the leasing office as much and notice that. update 12/7/20- still have heard no update from them, they "responded" to me about circling back to me with a response. I as well now have no hot water and a water leak. So many of these reviews are true.

I feel so lucky that, after 30 days of hassle with management, I was able to avoid moving in to this dump, and get almost my entire deposit back. If one were to Google the title "Santa Susana Field Laboratory", he/she would learn that this complex lies upon the banks of a watershed less than 10 miles downhill of an experimental lab. According to Wikipedia, this site is among the most challenging cleanup jobs, if not the most challenging, in the country. Everything from Radioactive Isotopes to Toxic Rocket Fuel. Right up Bell Canyon, the occasional rainshower, or quite possibly a strong wind here or there may bring you an undisclosed, possibly classified shipment of chemicals, Radioactive particles and waste. Some say this is the reason why Management here has such a crappy and unpredictable disposition. At any rate, I'm thankful I didn't end up signing a lease downhill from a site that has been tied up in legislation since a near nuclear meltdown, and several similar accidents has left it an environmental disaster. I just watched the evening news, there are cancer victims going after the government on this one.

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

This place is HORRIBLE. We are moving. It looks nice and that is the trap. Everything the other reviewers said is true. The staff have never returned emails about issues we've had. (We only had two smallish issues) They comb www.apartmentratings.com for negative reviews and type some stock response about caring about tenants experience and to call them to discuss. Wish they cared when you contact them day to day. They only thing they care about is spinning/damage control on that site. In reality, they do NOTHING. Their business model is to just collect rents and ignore complaints or issues that can be easily resolved. Unfortunately, the staff live on site and often cause the problems. One night some girl and a guy were being super loud after hours in the pool when it is supposed to be closed. Found out the next day it was one of the managers that lives right by the pool. Try and lodge that complaint. The rent hikes are true. Ours is going up more than $200 for no reason! They charge for everything. My favorite is the $10/mo for parking space maintenance. I've never seen anyone cleaning my space. If they mean the leafblowers that are here EVERY DAY then that is ridiculous. They do not follow their own lease rules unless it costs them money. There are many power breed dogs here (even though they are listed as not allowed) many run off leash. They claim they never see any. All you have to do is walk around the complex once to see Pitbulls and Pit mixes. Maintenance people are disgruntled, older, men who cast dirty looks at everyone. And, yes, they do run people off the sidewalk in their golf carts with their scowled faces as they drive by. I see and hear the agents taking around prospective new tenants and cringe at their fake tones. I cringe because I remember them talking to us that way and making very nice-y nice. Once they've got you, those same people don't even smile or say Hi when they pass you after you've been there. RUN!! Beware of the smiles and friendliness...it is not real. Wish I had read reviews before saying yes to them.

Would give less stars if possible. Oh where to begin, let's start with having moved out and having to take them to small claims court to get our $833 security deposit back. Just know these "people" and I mean corporation will do everything in their power to nickel and dime you until they've squeezed every last penny from you. Don't be fooled by the nice pictures of the amenities and such, even weekend at the pool is a little kids party blasting crap music. Cars and houses get broken into on the regular. Cockroach infestation like the likes you've never seen. Dog poop everywhere from pet owners who can kts. I honestly can't think of a single good thing to say about this s-hole. Buyer beware if you've read this, and don't be fooled into signing a lease with their subsidiaries like Avalon

I was kicked out of this community because of a woman who lived there complained to Amanda the Manager that I "stripped by the pool on my birthday". It was my Birthday July 4th and all my guests witnessed me the entire day in a dress which was never even taken off to enjoy the pool. Unfortunately even though my Family and Friends as well as my neighbors knew that this was made up and slanderous, Amanda the Manager believed her and Amanda made sure my Lease was not renewed. When I got the notice in October, I went to the office to speak to Amanda to see why my lease was not being renewed. Amanda confronted me and said "You had a party by the pool on your Birthday?... You stripped by the pool". I was so shocked. I asked her who said this? I also asked her If I stripped by the pool on July 4th how come no one mentioned it to me until three months later? The entire community would have been talking about it but no one had heard anything. Not one word about it as it came as a shock to everyone who was at the Party as well as all my neighbors and my Family. This woman had told Amanda juicy and absoluty untrue details about lots of neighbors being Russian spies Drug Dealers etc. and had many kicked out as I learned later. Amanda proceeded to say that they had video evidence of me stripping by the pool. I asked Amanda to produce the tape of me stripping and she denied my request. I heard shortly afterwards from the security gaurd that the pool cameras were not even working during the July 4th holiday. So Amanda was gaslighting me. I knew there was no tape of me stripping because I did not even go in the pool much less take my Birthday dress off the entire day. I was busy hosting my party with my Daughter, my Best Friend and sweet neighbors. I was also late on my rent a few times which did not help the situation because I was having issues with my Coinbase account overdrawing my bank account twice. So ultimately they were able to make sure I was unable to rent at Malibu Canyon and said it was because of that instead of the stripping RUMOR. But is was mostly because the woman slandering me and Amanda believed her. My neighbors cried when they saw me go. I was very helpful always the one to give a ride if someone needed one. Always showed up when someone needed help. I had one neighbor who relied on my rides she was disabled. Oh well, the woman who slandered me had told me before July 4th that she works for Aimco the company who owns Malibu Canyon as an "attorney". The woman also has rabbits and doves in her own apartment, running and flying around and in the meanwhile she told Amanda about all the neighbors who had unregistered animals in their apartment. But those people did not lose their place like I did. One woman was a good friend and a sweet lady and the cat was only there for visiting not living with her only when her daughter was there part time. This woman is very bad and she still lives there to this day right and she lives right by the pool. She told me that she gets paid to spy for Aimco and unfor"tunately she makes up LIES to do her job if that is even true. Amanda has since been fired too many complaints from community members who had a bad brush with her fierce side. Not very good at discerning gossip. The floors are also very thin, so if you live upstairs the downstairs neighbors complain about noise and another reason to get kicked out. Very unstable. I deserve an apology from Aimco and Malibu Canyon for how they treated me purely based upon a mentally unstable woman's words. Very sad and I know she had MANY people kicked out of Malibu Canyon over made up lies that Amanda unfortunately believed. Very Sad. Life is too short to have bad neighbors who tell lies about good people. My family was devastated I had to leave, they loved to visit and I loved it there. It was devastating and it took me 2 years to not cry when I talked about it. I have healed and I miss my neighbors they always ask me to come and visit. David Stone is an awesome guy. He voted me "LEAST LIKELY TO STRIP" Sonny is an awesome guy too my Greek Neighbor I miss it there!!! . BEWARE it is worse than Payton's Place with spies who make up lies and ruin good peoples reputations. I hope that woman was lying that she was a paid SPY for Aimco.Really messed up if true. Not a stable place to lease a place from.

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

*****PLEASE - PLEASE - PLEASE*** Do "NOT" rent from Malibu Canyon Apartments or any property from Aimco Co. You will be sorry if you do. These people lie right to your face and it will cost you lots of cash at the end when you move out in extra "Bogus" fees... Please Do "NOT" rent here; do yourself a huge favor...! Don't be fooled by Elisabeth D's positive review. You will live in Hell and deal with the DEVIL if you do business with these Despicable - Lying people. You will not get your deposit back and you will own more in "made up" fees...

I have lived here for a few months. I would say that my positive experience was completely destroyed by my new neighbors - a bunch of noisy students who just do not give a f$&@ about neighbors. I am surprised management does not do anything about it and enforce community rules; the most important for them is monthly rent. That is all. I am looking for a new apartment...

I lived here for about a year. Like the pool except when management without warning closes for "maintenance". Management poor communication skills including Manuela and due to spanish speaking maintenance personnell communication is always confused. Lots of dogs so lots of poop grass well maintain but with all the dogs who wants to sit on the grass... very poor cell phone unless its sprint. i was told had to pay deposit to get dish after moving in this...ask if kids live next door gets noisy its apartment living...leave your new hi def stereo in storage walls not well insulated. guests find it very difficult to find your location and if they have Verizon forget about it.

Keeps getting worse. The electric gate on the first pool has been out for over a week, just been out again now to go in the pool and the gate is still broken on both gates you can't get in. I also noticed that the pool rope has been tied around the gates from the inside to stop you from opening it. There has been no notice up to say why the pool area is closed. One of the ellipticals a has been broken for 4 months, the treadmills work sometimes, they gym itself is absolutely filthy. The trash and coyote problem is out of control !!! See attached pictures.

Update only: despite the message on Yelp saying they would pass along my message and have an employee reach out to me months ago, no contact has been received. Let me again reiterate the disappointing experiences I have had with every single interaction with the company.

Have to keep updating because so many things keep happening nonstop with no accountability. If you live by main pool you will be kept up until 12 am most nights from parties and screaming kids. 1st May 5th complaint today still happens nightly. 10 pm is the law and what you sign in the lease. 2nd more mold. No central heat and air so the bedroom has no fan either. Have to keep window open at night and you can't because of the noise. This ahVAC is probably original to this apartment I'm guessing 30+ years old. Anytime we turn it on because of the 100 degree days, we both are congested, non stop sneezing, headache . I'm just trying to save anyone else from moving here.

Don't let the main pool, and initial kindness of management fool you. This is one of the most horrendous communities I have ever lived in. After you leave this community, you're treated terribly by the management. They really need to send these people to a customer service training session, or get new management. Would never recommend this community, if you're looking for a headache, and more than half your deposit stolen from you by these crooked people. The positive reviews are from incentives for 500 dollar gift cards. I promise they will quickly turn to one star reviews. Never live in this overpriced garbage community.

Update: Service people from the complex call me non stop, different people every time, none of them on the same page. Also they will harass you for months before your lease is up to resign, and they increase rent by an insane amount a year. Where do I being. I have lived here for 2 years and recently they decided to install smart locks. My lock has had nothing but problems, will only unlock sometimes. They refuse to replace the lock because it works "sometimes". They are so cheap and have horrible management and maintenance. They don't care if you pay 2k a month to live here and that your dog is stuck in the apartment or that you need to get to work and your door wont open

Absolutely terrible. what makes it worst is the mangement and fees. much less... barely any service

This place is an absolute nightmare. They require free reign over your bank account and any indiscretion they perceive they will take out of your account with no question or chance of recourse. They have charged us for damages that their own maintenance people have made. It's infested with rats, raccoons, and coyotes. The sprinkler system makes the entire premises smell rotten and floods the sidewalk making it impossible to go to and from your apartment to your car without stepping in the disgusting water. Management is completely unresponsive. They are just shy from being complete slumlords. UPDATE: IF YOU DONT SIGN UP FOR AUTOPAY (READ ABOVE: THEY CAN CHARGE YOU FOR WHATEVER THEY LIKE) YOU ARE CHARGED $100 A MONTH OR $1200 A YEAR. THIS PLACE HAS BEEN AN ABSOLUTE NIGHTMARE