Malibu Canyon Apartments

I don't know where to start. The manager Luis doesn't provide any help or answer phone calls, and the other guy named Michael is just completely useless in the leasing office, and chooses to continuously be rude to customers when customers need to be infuriated about a certain situation. This is not the first time, as he just doesn't want to do his job, and when ever approached, he will do his best to make sure you know that his job doesn't require him to help with whatever you need, but that you need to contact someone else.

Where do I start? I noticed another reviewer complained about an idiot and bad English. They took the words out of my mouth. Not everyone there is ridiculous, just one person in particular. MANUELA! She is all about her commission and trying to sell you what you don't want. She doesn't listen very well and is completely unorganized. I ended up walking out of there with my application . I had been going back and fourth four times talking to four different people, Every time I needed something else. I put a hold on an apartment which they never actually held. I asked her directly to work with someone else and she sat and debated it with me. If she doesn't talk super slow like your an infant you can't understand a word. She just smiles and nods and frustrates the fricken hell out of you. I was quoted by three people the same price for a two bedroom; she was the only one who had a higher price. I wanted her to show me apartments that will be available so I could choose and get a lower rent, instead she kept showing me things for rent for the next day wich are pricer. I wanted to know the about storage and apartments and most closet space etc. She was no help. She just stared at you asked why or looked blank. Then to top it off when I asked to work with someone else, she said, "I have worked here for many years longer then him and for three management companies." maybe that is a hint its not the management companies its the people working there. Another person walked out when I did as well. Then she said, "god bless you, you'll need it." I talked to the manager about not working with her so I don't know why I still was working with her. She said because I was hers. WTF is that suppose to mean.......anything for a buck I guess. She seemed like a good person but definitely should be fired!

I rented an apartment here in the mid-1990's during my days in law school. I then rented a 2 bedroom 1 bath apartment about 2 years ago. About 8 months into my lease, I asked to, and was approved for, a larger unit with 2 bedrooms and 2 bathrooms. I fully completed my lease term and asked if I could sign up for a 1 bedroom apartment for a new lease. They termed it a "transfer" and "denied" my request for a transfer, instead telling me that I either had to renew my lease on the 2 bedroom, 2 bath that I no longer need or be stuck with a higher rented rate, month to month. I've never been treated with less regard for my business and am now exploring other communities in the area so that I can move into a 1 bedroom as that is all I need at present. Bottom line, they'll "let" you upgrade but won't "let" you downgrade. Matt B.

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

Hi This is Ali again and we are listening loud music again !

Despite the fact that they call themselves a smoke-free complex, they do not take any action if your neighbor smokes. My apartment is filled with smoke every day, coming through ventilation and cracks in the walls and ceiling. The leasing office completely ignores all calls and letters.

I gave at least one month prior notice to the leading office staff and under their request I even paid one month rent 2100$ to them even though I didn't live in there at all. So I waited to move out as they requested again because I did a big favor for the lady Adria told me she found a next tenant to move in on Jan 2. I did and I expected they return me deposit 630(minus 120$ cleaning fee) you know what happened: for the past two months instead of returning me my deposit , they kept bothering me by mail which requests me to pay the move out notice fee 1622.94$ . Service here sucks and I feel totally unsatisfied about being ripped off. You guys didn't keep your promises and it sucks !

Update: Service people from the complex call me non stop, different people every time, none of them on the same page. Also they will harass you for months before your lease is up to resign, and they increase rent by an insane amount a year. Where do I being. I have lived here for 2 years and recently they decided to install smart locks. My lock has had nothing but problems, will only unlock sometimes. They refuse to replace the lock because it works "sometimes". They are so cheap and have horrible management and maintenance. They don't care if you pay 2k a month to live here and that your dog is stuck in the apartment or that you need to get to work and your door wont open

Would give less stars if possible. Oh where to begin, let's start with having moved out and having to take them to small claims court to get our $833 security deposit back. Just know these "people" and I mean corporation will do everything in their power to nickel and dime you until they've squeezed every last penny from you. Don't be fooled by the nice pictures of the amenities and such, even weekend at the pool is a little kids party blasting crap music. Cars and houses get broken into on the regular. Cockroach infestation like the likes you've never seen. Dog poop everywhere from pet owners who can kts. I honestly can't think of a single good thing to say about this s-hole. Buyer beware if you've read this, and don't be fooled into signing a lease with their subsidiaries like Avalon

First and foremost, expect to lose the majority of your security deposit. They charged my apartment on move out nearly $150 for "scuff marks" which is clear normal wear and tear and I have never encountered another landlord charging tenants for something such as that. They tried to charge us with all sorts of other things, most of which I was able to get removed with a lot of hard work, however I would imagine most people would end up getting charged for these without knowing. Secondly, there is 0 parking near most apartments. You can park on the street but face steep fines for street cleaning if you are not super careful. You can pay a ton of money for parking spots, but if you dont select the 'covered' spot which costs more they will either put your spot far away or like me you end up next to a dumpster with animals living on your car due to 'limited spots' even though most spots seem to be open. Lastly, shortly after moving in next to a pool and hot tub, they decided to remove the hot tubs due to it being 'too expensive', so we ended up not being able to use the amenities for the majority of the year as they were under construction. All in all this place is a huge money grab. the apartments are the cheapest in calabasas but after all the expenses, Avalon down the street would have been a much cheaper and more quality choice.

How hard is it to just give a price? Just keep flipping around the rent price. All I wanted to know was how much a 2 bedroom apartment would be with a 1 year lease, move in immediately. Not sure why no one can give me a number. Ridiculous.

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit: don't be fooled by the canned response from management to this review. I've emailed that same email multiple times - they just say that they've forwarded my concern to my leasing office, who I've mentioned before, don't respond. Edit #2 - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

The apartments and community itself are nice, but be ware- the regional manager is unprofessional and degrading to women. As a doctoral student, I received a notice about 6 months before my lease was up telling me I needed to decide to renew or not. I called to say I would likely renew but needed more time to decide. I then received another notification saying the same thing, which I called to respond to again. Then I received a notice on my door saying since I did not renew it would be available to new students. So I called again to tell them I am likely renewing and would like until closer to my end of lease to decide (as I'm allowed under california state law). Today I received ANOTHER notification that my apartment would go to new students, so I called the office and spoke to regional manager (not Amanda, but the regional guy). He did not apologize and say lets try to fix this, instead he spoke to me like a stupid little girl, as if this were my fault. I let him know what I thought of the way he runs his business, and then he said that I am not allowed to renew my lease or live here anymore because he doesn't want residents who would harass their neighbors. I have had zero complaints against me, I love my neighbors, I've paid rent every month, I am a single girl living alone supporting myself. This is unacceptable.

Oh my god, is the staff like mentally retarded at this place. I live here and I can't believe how unprofessional and unknowledgable the staff is. Don't get me wrong the amenities and the location at this place is great, but if you have the heart and patience to deal with such a staff that operates at a snails pace and have no clue or information about their management company, well...it's up to you. My FOB did not work for one year, I think I've asked everyone in their office to fix it for me and when it did, the amenities were being renovated and I had to wait another six months to work my key. No one no what the hell they are talking about but they sure as hell know when your rent isn't on time!! Their lease states that we the tenants will be charged a late fee on the 4th day of the month if our rent is not turned in. Can we the tenant charge the management company (staff) for late fees when they don't fix our FOB keys after a year or charge them a late fee when no one in their office can give you a balance of what you owe? Not fair! Don't rent here, save yourself the trouble and headache of having to deal with the staff.

Warning!! Do not rent from this place. They will take your money when your lease ends. The only reason you see positive reviews is because they offer incentives if you write something positive. "You have the chance of winning a $500 gift card." Let's get started. Maintenance issues?? You will not get a response for at least a week. Trash bins?? Will always be overflowed. Pools?? Tenants have pooped in the pools before (yes, POOPED) and water has not been drained and refilled in many years. Kids running around unattended and good luck if you want to BBQ. Jacuzzi?? works half the time and do not get cleaned as they should. I have to say there is a huge drug use problem at this complex. A lot of tenants are HIGH! Even during the day. A lot of fights. You ca "GOOGLE IT" a few months ago, the Lost Hills SHERIFFS DEPT barricaded the complex...due to drugs! Just type "Malibu canyon apartments barricaded" to read the story. The police are there on a daily basis..domestic violence, drugs, etc.

Don't live here it is the worst place ever! if you like to listen to a bunch noise...door slamming,Dog shit everywhere people stealing your mail, rude neighbors, people smoke in front of your apartment complex, people speeding 75 miles an hour down the street. if you like to live in a noisy place is the place for you! oh I should also state and how the noisy kids that live around here play baseball from your place scream and yell and I'm not kidding! I like kids and I've had kids but the kids around here are obnoxious! the views are the only plus here. and management suck Amanda begin bullied us into eviction and eventually doing that which has ruined our credit and we paid every month on time... based on the fact that they did absolutely nothing about the noisey neighbors below us and all the noise around us.the management here does not care about you at all they care about is money money money do not let them lure you into a lease here because once you sign you're going to pay a shitload of money and carport fees and anything they can mingle you for!

If you are looking to rent an apartment here, I highly recommend you don't. A huge mistake!! Bunch of shenanigans.

Malibu Canyon Apartments are a beautiful façade. They do a great job of selling you on the pool/cabanas/BBQs but once you move in you will find out that the jacuzzi is broken for extended periods of time, the cabana lights do not work, and the BBQs are constantly out of order. Once you commit to the lease, they are unwilling to communicate with you because they already have your money. The management is way below par. They are rude and inefficient. However, the maintenance guys are great and extremely helpful. The walls are extremely thin. On the bottom floor, I am kept up at night from my upstairs neighbors' shower dripping. If this place improved the efficiency and attitude of their management, in addition to fixing the recurring problems that are clearly listed numerous times in these Yelp reviews, they would have a whole lot more positivity. But until then, I highly recommend spending your money elsewhere.

Wow, I honestly cannot believe I pay $2000 a month for this place. I have put in now 3 service request for GIANT ROACHES in my apartment. I've found them coming out of my refrigerator, my air conditioning vents and even my bathroom. I have a cleaning lady come to my apartment every other week, I clean my apartment like crazy and spray pesticides so keep them away which I hate because I have a three year old. Apparently they have told multiple people that are having this problem that "it gets worse before it gets better" said by the office manager. TERRIBLE, do not rent from here!! There are apartment down the street that are way cleaner!!

Please get away from this community as much as possible. The leasing company is unsupportive and unresponsive. They won't be able to return any fees you paid, including the security deposit. Huge cheating experiences dealing with them.

I feel so lucky that, after 30 days of hassle with management, I was able to avoid moving in to this dump, and get almost my entire deposit back. If one were to Google the title "Santa Susana Field Laboratory", he/she would learn that this complex lies upon the banks of a watershed less than 10 miles downhill of an experimental lab. According to Wikipedia, this site is among the most challenging cleanup jobs, if not the most challenging, in the country. Everything from Radioactive Isotopes to Toxic Rocket Fuel. Right up Bell Canyon, the occasional rainshower, or quite possibly a strong wind here or there may bring you an undisclosed, possibly classified shipment of chemicals, Radioactive particles and waste. Some say this is the reason why Management here has such a crappy and unpredictable disposition. At any rate, I'm thankful I didn't end up signing a lease downhill from a site that has been tied up in legislation since a near nuclear meltdown, and several similar accidents has left it an environmental disaster. I just watched the evening news, there are cancer victims going after the government on this one.

The reviews of this place really speak for themselves. Where do I begin? I have never in my life lived in an apartment complex with more issues than the Malibu Canyon Apartments. First off, after a year of living there, I completed my 12 month lease with them and switched to a month to month. I stayed because one of their employees, Jen, informed me that the month to month rate would be $2,626. Upon the date that rent was due, the total was $3,057. I had to physically walk into the leasing office to address this issue because no one was responding to my email/calls. Luis Rodriguez, the manager, informed me that it was a "clerical error" on Jen's part, and that I would have to pay the $3,057... which is $400 more than I was anticipating to pay monthly. They took 0 accountability for their employees mistake. Secondly, and most importantly, this property has an huge issue with maintenance entering homes without warning. On 3 separate occasions, they had entered my home without asking. Once, I was home and did not get to the door quick enough to answer, so the maintenance man welcomed himself in without consent. This prompted me to get security cameras just in case it happened again... SURPRISE! It did. I was in the shower when an older man entered my home, knocked on my bathroom door while I was actively naked and in the shower, and proceeded to wait outside of the door until I exited the bathroom. I am a 23 year old woman, I live alone, and I felt super violated and uncomfortable. (I've attached a screenshot from the security clip for reference.) I emailed management about this issue, but I received no response. I had no intention of leaving them a review, but I have been moved out for 3 weeks now, and they're now asking for an additional $130 on top of keeping my $1,000 deposit. The itemized statement is an absolute joke, including the $520 paint fee upon moving out. It is in your best interest to not live at this location. (Update: the "I will look into this for you" comment left below by Susan is not true, and is simply a ploy to make it seem like this place cares about the experiences of their tenants. I have not received any email/phone call/text in regards to this review. These people do not care, take from that what you will.)

We've had 3 different apartments now. The shower handles do not work. You can't open 3 of the doors because they are designed to be too close to the fridge. They are now charging $85 per month to have a mail box with them.... I thought that was illegal to hold someone elses mail guess not. Just a beautiful way for them to make more money. It takes 9.5 minutes for the water to get hot in the shower. The apartments are way too small for the price. Your can get a 2 bedroom home with a garage for the same price. Please do your research if you are considering moving here.

DO NOT LIVE HERE. Your rent will go up every time you renew. The parking spaces are not wide enough for wide vehicles. They can squeeze in and just bang the next car to it, I guess that is okay.??:( There is a major guest parking problem. People double park on the dirt side of the Las Virgenes Rd. because too many tenants have cars. Gym is great if equipment are working properly. There are mutt mitts but dog owners do not use them so walk around and you will smell dog doos. Trash bins are always overflowing. Supposedly non-smoking complex but who will patrol that? People still smokes, you cannot open your sliding door sometimes because the smell of smoke or sometimes weed/pot smell???? Pool set-up is great, but big deal. Moving out.

Do not rent!! You will not get your security deposit back! Management does not respond to your request. Drug dealers in the complex! Google it! Malibu canyon apartment barricaded by sheriffs department. Oh, and they offer incentives, reward money if tenants post positive reviews.

PLEASE READ AND DO NOT FALL INTO THE TRAP. Please see photos supporting my review. Where do I begin with this place. When I originally moved in I was quoted 2200 a month, after parking, sewer, pest control, gas, trash, add service fee and insurance it was 2,469. With that being said obviously it was off to a bad start. I had my key fob and wristband stolen from the pool area, which I reported to them immediately and they charged me 200 for the fob and wristband. The unit above me had a leak in the tub causing it to drip into my unit downstairs. It took 2 days for them to repair and the ceiling was brown from the water damage which they never painted. The parking spots are small and I have a large SUV. In September of 2019 when the spot became available next to me which was for larger vehicles, I went to the office and spoke to the receptionist to change to the spot next to me since it was vacant. I was told to speak to be manager Amanda on scene. I wrote 4 separate emails to her asking for the spot with not one single reply. I know it was a good email because we had corresponded with it before. Like most single parents I do not make a lot of money so things are tight. At this location they allow you to pay rent thru a portal online. Sometimes I have been late and pay their late charges which I have no problem with. On the 4th they give you a demand letter to pay or quit and give 3 days to pay your rent. In or on feb 8th around 530AM, I Sent a payment scheduled for that Monday the 11th (because I deposited my check on the night of the 7th to cover the rent) through THEIR system which gave me a confirmation number at the completion of my session for the total amount due. This was before their office was even open for business on that Friday. I assumed with their confirmation number payment was received and all was good On Feb 22nd I received and eviction notice from them saying I had not paid February rent. I immediately contacted Jamie Braswell and addressed my concern. I was informed because it was not paid on the closing day of the 7th the eviction process started on the 8th. When i informed them I had a confirmation number with time stamp saying it was before they opened, their response was it was to late at that point and process had already been started. I said In no way was I trying to defraud them and would like to settle this. Their response was I needed to pay February rent, plus legal fees for their eviction process AND rent for March up front 7 days before it was due. I've never heard of such a thing. Om Feb 25th at 1045 am i informed them I did not have that kind extra money laying around and could not pay that up front. If they were going to bully me into paying up front a week in advance I would have to vacate the premises. Now for an agent who was so sensitive to time and responding they did not get back to me for 3 days later. Since I had not heard from them and they were going to bully me out of the premises I vacated Monday the 25th. After that on today March 1 I received a an email with a 14,588 balance for my lease which is through August. This place is all about money and not about helping the common person who at time may fall on hard times and struggles. Jamie Braswell saw an opportunity to bully me out of my apartment and took advantage of it by demanding money upfront knowing I did not have it. I had already vacated the apartment when I heard what they did was against the lease asking for money up front. If your thinking about this place please look elsewhere, and save yourself the emotional pain and grief. Learn from my experience of how bad this place really is.

The good: The location is lovely, the grounds are well kept. The maintenance team is helpful and quick to respond. The amenities are nice. The bad: I've lived here just over 2 years, and the power constantly goes off as a precaution due to high winds. Most of my neighbors and myself have purchased generators after losing multiple fridges full of food. The management team is not very communicative or helpful. My water has been turned off twice in the past week for the full day with no prior notice, and when I asked the management company, they said that they had no record of it and that the water should be on. But it was indeed not on, and the only reason I knew it was going to happen the second time is when I saw the plumber walking into our building. The management company didn't offer any sort of credit or assistance for the water being off or for us being without power for two weeks. They also had the trees trimmed with no heads up, and the falling branches damaged my balcony, the furniture, and broke a potted plant from my late grandmother. I had to ask multiple times for reimbursement, even though sentimentally, it can't be replaced. The mail room system, you have to pay fees to use it, but there's no where else to have packages delivered. It constantly glitches, saying you haven't paid the annual fee, and it will not release your own packages to you until it's paid. Your own packages that you paid for. I have had to call them 3 times to get them to release my packages, because my fee is always paid on time and they tell me it's a glitch, but still can't give me the code. I had to repurchase holiday presents before going out of town bc my packages were being held hostage for money they in writing told me I didn't owe. And when stuff isn't put in the lockers, it gets stolen! I have high ceilings and was having an issue with the smoke detector. They came and installed a new one on a lower part of the wall so they wouldn't have to use the ladder to reach the high one. They took the high one off the wall and just left a huge hole! I requested maintenance 3 times to come fill the hole and eventually they just came and put ANOTHER smoke detector in the hole bc it was "easier and cheaper than fixing it." I'm nervous to leave this review bc I'm moving out at the end of my lease and I know they will likely hold this against me and keep my deposit or even charge me more based on what others have said even though I have kept the apartment in great condition. I'm posting pictures here of how I've kept the apartment for public record.

Do NOT rent here. Front office took our money and never called us to confirm out move in date. When we DID get ahold of someone they tries to raise our rent because they had the wrong move in dates for us. We never got out refund back. Even after going through the BBB. Aweful experience. Don't let the amenities fool u. They are there for a reason!

Do you like listening to your neighbor's through your walls, ceilings, and floors? Do you enjoy paying to live somewhere that should be paying you? Do you like being misled, lied to, and taken advantage of? Do you want to live at the end of a road surrounded by mountains, which has a landfill on the other side. Then come live at Malibu canyon apartments!! Just sign the simple 50+ page lease agreement that gives you full responsibility for all of their many problems! *** Energy conservation fee, parking, package, pest control, sewer, storm drainage, trash, pet, water, and service fee for the aforementioned fees are not included in the rent and are additional. *** Reviews with more than one star are most likely people who have very little life experience and have never lived anywhere else in California.

My contract was end at Aug19th,2019, I moved out early on Aug 2nd, I returned everything ; keys wristbands and paid all my fees also giving my forward address for deposit return; the office told me my deposit returned in next 6-8weeks, till yesterday I send them email to notify them they just reply me say it is undeliverable because they cannot figure out the right address. If I don't send this email, they probably never tell me anything about this.

IF I CAN CHOOSE, I'D GIVE THIS PLACE ZERO STAR! Pls believe all those ppl who have negative experiences with this place. They are all true. They only have a very nice large pool and a very fancy office to lure you in, LOL (like i was lured), so you would want to stay. After that, everything is MONEY. Late fee - money. Car spot - money. Services - money. Lost things - money. Just don't, please! For your own sake!

Don't let the amenities blind you. They love to nickel and dime you for everything. You think are getting a gym, pools, tennis courts all for free. But nothing is ever free. They have three prices for parking. Otherwise you park on the street. You are forced to pay for water and sewage as a group with all other residents, regardless of how much or how little you use. Have a pet? Gotta pay extra deposit and monthly rent. Want storage? Gotta pay for that too. And the paperwork they make you sign is ridiculous. It's like you are buying a house with the amount of paperwork they require. It's for them to cover themselves. It's not for your benefit. They don't tell you about the extra utilities they force you to pay until after you are in and it's too late to back out. They also make it appear that they don't have many units available, so if you want one coming up you have to put down a $1000 non refundable deposit to hold a unit. We never were even allowed to see the place until move in day. The area is surrounded by hills, so no cell phone reception. At least not with Verizon. And lastly, they are super nice to you up until you sign that last document. Then they will forget who you even are and don't lift a finger if you encounter any problems with your unit. After our 14 month lease is up, and their required two month notice, which is way more than what's normally required, we are out.

Rats in the walls (and nesting in my patio), rattle snakes, leaking ceiling, dog poop everywhere, major noise and crowds outside our apartment ... this is just a summary of the major issues we experienced while at MCA. We lived there for 2.5 years and overall I have nothing but distain for the management at this apartment. Let me just give you a bullet list: CONS: - VERY LOUD/BUSY towards the dead end where the trails are. I remember Flora saying "You'll love living down here its so quiet." She literally lied. The crowds of mountain bikers and hikers is insane especially on the weekends (you will never sleep in again) and they start at 6 am. - Weird and illegal activity at the dead end - so many instances of people doing drugs, homeless, people going off into the bushes at night - just weird stuff went down at the dead end. I didn't feel safe there. And the cops know it and often patrol the area. - Rattlesnakes at our patio and front door. Yes I understand this is a natural area, but beware if you have small kids or pets. Dogs were bitten and died due to snakes. - Dog poop EVERYWHERE! No one picks up their dog poop. And the dog poop stations are frequently full and on a hot day you get a strong waft of hot dog poop into your apartment. - Our upstairs neighbor had a leaky AC unit that leaked through our ceiling and onto our living room. What a mess! - RATS IN THE WALLS AND CEILING! I complained and put in maintenance requests at least 3 times and the rats were never resolved. We also had nesting rodents on our patio and rodent feces all over our patio. - LITERALLY THE WORST MANAGEMENT AND COMPANY! The management at the leasing office is terrible. The ladies are fake nice to your face but they are seriously so rude. The company, AIMCO, only cares about your money, they don't care about you as a person. When COVID hit my husband lost his hours at work. We had just re-newed our lease and once COVID started AIMCO refused to re-negotiate our rental rate even though our rental rate did not reflect the market rate. Our rent was regularly raised $85-$115 a month with each renewal, which makes no sense. We had a 625 sq ft apartment, 1 bedroom. Starting rent was $2025. Final rent at move out was $2223. Really? You think market rate changed that much over 2 years? And don't forget the extra $85 charge per month for utilities (water, pest control, garbage, sewer), on top of the $70 for Spectrum (thats the only internet in the area), $40 PGE and $30 SoCal Gas!!!!!! - If you have Verizon there is no cell phone service in the area. Good luck with that! - NASTYGRAMS - They will send you nasty letters, emails, phone calls, and physically come to your apartment to let you know the laundry list of things you have done wrong. Whether its other neighbors complaining about you or things they have caught you doing wrong. You learn to ignore them but they are infuriating. Don't you DARE come to my home, knock on my door during COVID, and complain to me about the things I've done wrong!!!!! These items can include: having plants in certain areas, decorating your front entrance, having hanging items in your patio, brushing your dog outside, washing your car, parking in the wrong parking spot, being noisy. UGH!!!! PROS: - The amenities are nice (pools, dog park, gym) but during COVID they shut it all down and wouldn't give us a rental credit! They said rent did not include the amenities! Um, OK ... WHY DO YOU THINK I PICKED TO LIVE HERE???????? stupid! DO NOT RENT AN APARTMENT HERE!

If I could give this apartment complex 0 stars I would! Absolutely TERRIBLE. The staff is a bunch of assholes who don't care about you, and when you try to renew they bump your rent up like crazy! DO NOT LIVE HERE. Also, the gym is always PACKED and really really HOT with limited working Treadmills. Touchscreen work on maybe one of them. WAYYYY too many KIDS. I didn't want to live in a daycare, I wanted to live in an adult apartment. Tried leaving early because this place was terrible but they threatened to charge us and penalize us for leaving early so now we are stuck paying TWO extremely EXPENSIVE rents. Thanks for nothing, Malibu Canyon. I will recommend ALL of my friends to stay FAR FAR away from here. 🙂

Unresponsive and comply rude staff. Clearly this place doesn't need new business as they can't seem to return calls or answer the phone

Well I never thought of taking the time to write about something... I had no choice. I travel alot for the company that I work for.. I am at home probably 4 times out of the month. So recently I hase set up to have my bank sent the company my rent payment automatically and for some reason I wrote the last 2 numbers incorrect so the check never got to the management company. I got a notice posted on the 5th day that I was being sued I immediately contacted the management company via e-mail and let the Tiffany -Assistant Manager know what happened (no symphathy) we are not in L.A. where these gettos people try to live off the rent by not paying we are in CAlabasas... I can prove that my bank sent out the check... she did not care I had inccur the legal fees on top of me paying $1660.00 to an uncomfortable living.. I am only there 4 days out of the month my tenants upstairs always stopping on the floor man I can not get any rest... I had to pay $650+ of legal fees on top pf my rent which I paid obviously late on the 13th becuase of this filing. Legal fees, rent, late charge and who know what else they added their. So here comes my rent for January I paid it on the 3rd and today is the fifth just came back in town find the envelope inside my apartment because I did not pay my water bill of $46.00 they are returning my rent back becuase it was not the exact amount. this is some bullshit I feel harrass.... I know I have rights am I so ready to go to work and sue them for harrasment never heard of a management company not accepting the full rent because the water was not included. I tried to read my contract and it does not state that they can reject my rent because the water was not paid at the same time. Little advice for people that travel so much a courtesy call or e-mail will help... I know you have my e-mail on file Mrs. Tiffany.... let's be reasonable here... also please to those tenants above me stop the noise... I have to sleep somewhere else becuase of the noise upstairs... How do I get out of this lease this is not working out for me.. If I have to go and sleep somewhere else.... Building 5

This whole entire place is a scam. They show it online like it's the most amazing paradise on earth. All they have is a nice pool and that's it. The apartments itself are absolutely terrible and the residence are also terrible for the most part so many addicts in here it's disturbing, the apartments that sell are extremely cheap. I would rather live underneath a bridge with a warm blanket, then live over here Not to mention, the staff over here is extremely unfriendly. They are so fake and they do absolutely nothing that they are supposed to do.

I have just had a conversation with Amanda (the site manager) regarding her termination of our 3 years long lease! The reason for termination is that her "interaction with me was unpleasant". I am happy that we interacted only once (when we had very expensive package lost in their new mail box system). It's hard to imagine what she does with people she interacts on multiple occasions. Despite another year we have to be in this school district, it's nice to leave this place.

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's not a smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

I lived in this complex for about a year and my feelings have definitely changed for the worse over this course of time. There are coyotes everywhere, the trash is constantly overflowing and not regularly emptied, and the move out process was full of hidden charges. I had my apartment inspected prior to move out and they said I would only be charged for any damage to my walls that was larger than the size of a quarter. Well, now after move out I have been charged $248 for a scuff to the wall and a screw hole. What a cheap complex to nickle and dime you for normal wear and tear, and let me tell you I left this place spotless upon leaving. I truly hate when large complexes treat their residents like this because so many pass through. I think its poor policy and sneaky ways to keep more of your deposit than they should. I also spoke to their move out customer care department and all they would say is that this is outlined in the lease and that they were sorry. Overall, choose somewhere else.

This place is HORRIBLE. We are moving. It looks nice and that is the trap. Everything the other reviewers said is true. The staff have never returned emails about issues we've had. (We only had two smallish issues) They comb www.apartmentratings.com for negative reviews and type some stock response about caring about tenants experience and to call them to discuss. Wish they cared when you contact them day to day. They only thing they care about is spinning/damage control on that site. In reality, they do NOTHING. Their business model is to just collect rents and ignore complaints or issues that can be easily resolved. Unfortunately, the staff live on site and often cause the problems. One night some girl and a guy were being super loud after hours in the pool when it is supposed to be closed. Found out the next day it was one of the managers that lives right by the pool. Try and lodge that complaint. The rent hikes are true. Ours is going up more than $200 for no reason! They charge for everything. My favorite is the $10/mo for parking space maintenance. I've never seen anyone cleaning my space. If they mean the leafblowers that are here EVERY DAY then that is ridiculous. They do not follow their own lease rules unless it costs them money. There are many power breed dogs here (even though they are listed as not allowed) many run off leash. They claim they never see any. All you have to do is walk around the complex once to see Pitbulls and Pit mixes. Maintenance people are disgruntled, older, men who cast dirty looks at everyone. And, yes, they do run people off the sidewalk in their golf carts with their scowled faces as they drive by. I see and hear the agents taking around prospective new tenants and cringe at their fake tones. I cringe because I remember them talking to us that way and making very nice-y nice. Once they've got you, those same people don't even smile or say Hi when they pass you after you've been there. RUN!! Beware of the smiles and friendliness...it is not real. Wish I had read reviews before saying yes to them.

Hands down the worst place you can live. The place smells like sewage and toxic sulfur EVERY DAY. It was making me and others sick. They know it happens and do not disclose it prior to moving so then you get into a situation where you have to break the lease and pay 60 days and another two months plus of rent due to uninhabitable conditions which is illegal. The raw sewage sulfur smell is H2s which smells the most towards the middle and the end of the apartments. It went into my apartment daily and was making me physically ill. I called the gas company, the city, the air- I did everything I could to find out what this toxic smell is. You hear different things. It's a landfill, or they are dumping toxic waste in the woods behind. The Gas Company told me on video it's Radioactive material. That's freaking scary. Everybody talks about it once there. It starts at night, so you won't know until you sign the lease the first night. The Gas company told me to google Rockedyne-and told me it's toxic waste beyond the apartments and in the ground. It's one of the worst situations I have ever dealt with and the complex knows it exists. One office person told me in email that I should try to figure it out myself and the place was habitable. It is actually really scary and toxic. Words cannot even express the disgust you will feel when you smell it. Moving here was the worst, costly mistake I have ever made. Do yourself a favor. If you want to move here come at night from 7 pm till the morning around 9pm. Stay a little bit an hour or two. That is all I have to say. Walk at the end of the Las Virgenes- building 58/60/61 and all the apartments behind, and you will smell it and never want to go back there. You can find reviews speaking of it if you dive deep even back to 2015/2007. On top of this they had nerve to charge me 40k when I paid my proper early termination fees and yes they did adjust it after I complained and pointed it out it was wrong on my ledger. Nobody should have to double check they are good when you follow all rules and pay what you pay on time. These people disgust me. Danny the maintenance guy is thorough and nice. So is Juan in maintenance. That's about it.

My car was stolen from my parking space. I am beyond devastated. There is no gates OR cameras so now I've left a police report but we don't have help finding the thief from the apartment! Ridiculous! This is "Calabasas" & "Luxury" NOT Except-able Were paying a high price every month and basically feel No security AT ALL. I also feel very violated and not safe! BEWARE there is people here lurking to take advantage of tenants. I'm not saying tenants themselves. But this apartment is definitely a target. Been driving for over 15 years and never have I had a car stolen! WOW from my own parking space that I pay 20$ A MONTH to park in! Hmmm calculating all the parking fees here from each unit per month per year THEY SURE CAN AFFORD A GATE AND SECURITY CAMERAS. Something MUST change their needs to be gates here and also SECURITY CAMERAS come on now there is SEVEN HUNDRED something units! We have kids here. Where is the security before something worse happens. Physical property is one thing but we are now fearing the worst what is next! Don't let it happen management. Up the security here for the tenants and children's sake. We've lived here almost a year, and today I am sick to my stomach and so bummed out! Furthermore the manager of the apartment just called to ask that we take down the review because it will seriously hurt them!! don't you think it hurts to have our car & property stolen with no answers????? When I address the LACK of SECURITY And that camera should be installed the woman proceeded to tell me "I can't even imagine the MILLIONS AND MILLIONs of dollars it would cost to do that" wow really. To put up a few camera in each parking lot. Someone needs a management class. This is not how you deal with tenants in this type of situation! .... THE NEWSPAPER will be informed next. Very upset here. We're paying the cost for this and management Only cares about reputation! REALLY SAD! It "hurts your reputation" oh but it doesn't hurt you that your tenants are having this type of thing happen to them, newsflash very Selfish mentality

WARNING DO NOT RENT HERE. Short list of maintenance issues after living here only four days. - No hot water since move in day - No electricity to outlets on one entire wall - Found belongings from previous tenant in unit. Paid $270.00 to clean unit - Bugs in light fixtures - Holes in screens and blinds are broken - Unit not fresh painted. Patch work paint job on going sleeping in paint fumes - Closet doors are rusted and falling off the track - Black particles in bath/shower water

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

They will not return any of your security deposit when you move out. We kept our place spotless and they charged us our whole deposit

Avoid this place, they go out of their way to keep your deposit. Passive aggressive staff will promise a hassle free departure just to get you in the door, then Shazam they don't give a damn! Don't be fooled by the showcase pool, the other 3 pools and hot tubs are filthy. The rent is high for an old property and Malibu will nickel and dime you. Package delivery is a pain and free parking is on the street, no spaces for guests. The maintenance guys do a good job, but they probably won't get a share of my deposit! Don't be fooled, these people are greedy and deceptive.

The appliances are outdated, dumpsters are overfilled, the workers fly around on their golf carts and make you, the resident, have to step in the mud so they can keep driving their stupid golf carts to "clean up" and "fix stuff" at the pool. It's funny that the only time I see them doing that though is when their is a 19 year old college girl tanning. Then they will stay at the pool for hours while they "fix stuff". The "adults" around here are always just walking around drunk and getting in domestic fights, you'll always see the cops here. The city has a car that will come through twice a week and right tickets for any kind of BS parking violation they can find, so make sure to warn guest when they come cause they will probably get ticketed. The people at the front desk are clueless, I know they are just going to respond with some dumb automated "We're sorry to hear about this blah blah" I recommend the Avalon apartments which are very close by.

I lived here for two years about a year ago and I had a thought to comeback because if their cheaper rates. But as soon as I heard that Flora (management desk) was still there I gave up all hope! As you take a tour you see all the wonderful pools. But that's about all that is positive to say! The apt are ok with washer/dryer in unit and if your able to be on the street or in the way back, it's pretty quiet. But College students galore!!! That was are main issue is our bedroom neighbor played music till 4am and had his own kreepy security sys with cameras all over (which is a violation) but mgmt didn't do a damn thing about it. Almost like it was their own children renting it. They would rather have a student then a clean couple. So it's out of my hands if mgmt is so terrible they can't protect their own property. What a shame! Good luck!

I love the inside of my apartment and the area (except for the bad reception) but a lot of the reviews are sadly right when it comes to the leasing office and their service. I felt an immediate switch from when we got accepted to the apartments. Before they would respond to me in a timely manner and seemed so helpful and right after we had moved it switched. They never respond to any emails no matter how important they are. The best way to get a hold of them is to go into the leasing office and speak with them which is hard when you work the same hours the leasing office is open. Just kinda threw me off as I had chosen this place for their service when we took the tour. Our shower valve was broken when we moved in which should of been looked at before and we had no service to make a service request so we went to make one physically at the leasing office. I left my phone and everything and the girl kept telling me to make it online and I told her we have no service and I left my phone at home and that I have no hot water in my shower and if she can make one. Finally she did but it just seemed like she didn't want to really help me as she just told me to do it online. But nice area and great apartments, service is another story.. We have had some bad luck so other that we wouldn't have had to see the leasing office as much and notice that. update 12/7/20- still have heard no update from them, they "responded" to me about circling back to me with a response. I as well now have no hot water and a water leak. So many of these reviews are true.

This place is run and inhabited by organized crime/drug traffickers and I'm genuinely shocked the federal government hasn't stepped in to protect the average American Citizen from what is going on here. It's a very scary situation.

When we first got our tour of the place we loved it, the women helping us was great answered all of our questions at the time we had. Visually is a great apartment which is why we chose to live here. Sadly every single review about the service is true. It really sucks to say that because of how pretty the area is and how nice they are when you try to move in you'd expect them to respond to emails and help out in any way but no. After only living here for 2 months we have experience more annoyances in things going wrong than right. Shower didn't work when we moved in, after it getting fixed the first time it broke again. One of our cars was parked on the street and a tree fell on our car when it was really windy one day and instead of them taking the tree off of our car they decided to cut up the tree and move all of the branches around it and leaving it all on the car, once I went to the leasing office after taking the tree off of the car I wanted to see if they would help out in any way, especially since they just left the tree on the car. The women said oh yeah we knew about that and have the tree trimmers coming to deal with it, AFTER THEY CUT IT UP ALREADY AND LEFT IT ON MY CAR TO FIND ALOT OF DAMAGER. She wasn't helpful in any bit and made the situation worse since she proceeded to say I don't know what you want me to do since it's already happened. You'd expect then to move the tree off of your car and clean up the area. If this ever happens to anyone else in this are don't expect them to help at all. They never gave us our mail keys until we had to go back and ask for them, It takes multiple service requests for anyone to come by and fix whats wrong. Currently our hot water has been going out, it's been reset twice but still hasn't been fixed. We then realized water coming up from the floor and a nasty mold smell coming from the bathroom after 2 times of sending in service requests they finally came in to fix it, we'll see how this goes. Crossing our fingers it's actually getting fixed. If you're going to live on the first floor you better hope no one lives above you and has anything on their patio. There is no covering on there wood slats, all there dirt and water come right down to you patio and makes it look messy unless you put something to cover it. Lastly (for right now) the smart app is a cool idea to have for unlocking and locking the door and turning the ac on, the problem with it is is that it will lock you out of doing anything with the door randomly so it's practically useless and the module on the door when it's running out of battery which is already happening to ours after 2 months of living there won't let you unlock the door and since the app barely works you're locked out until it decides to work for you. I really hope they can fix their management here, if so everyone would live here.

Extremely tired of kids screaming and running around until midnight. The security patrol doesn't even answer the phone to assist. Office staff don't do anything about it. No silence and quiet time after work. It is more stressful. I wish I could move out immediately.

Just to recap... The first 1.5 months living in the community were horrible! We had terrible neighbors below us that continually harassed us. I.e banging up on our floors with practically Every step we took, Smoked cigarettes and other types of drugs. They loudly played video games, shouted through many domestics (at all hours) and liked to use their BBQ. With every issue addressed we were told by staff to await a resolve. And we did. However through our tried patience we decided that our lease length would be unbearable. It wasn't in our best or safest interest to remain. The company after MUCH negotiating 'let' us take a 30 day notice of intent to vacate. However before the date we noticed this couple moving. Obviously evicted and hoped all the issues were resolved. So we (my husband, 2 young girls and I) went to speak with Tamara about perhaps continuing our leasing agreement. We wrote her our intent and figured a happily ever after.... Until the very next day! It's now 20:00. Our girls just settled into bed, (a 15 month old and a 4 yr old- If you have children you understand how important and difficult maintaining a routine can be.) When suddenly we all hear this loud bumping and scraping from below!? Service people? Come to clean and paint at this hour!!? We were so angered as this session (and my girls) went on past 22:00! Early the next day work resumed in the downstairs apartment. Assuming another painter as a strong odor filled our apartment. Though this smell was different and more powerful than paint. Within the first hour I was feeling ill and lightheaded. we remained thinkng it would soon pass and opened all our windows, doors and turned the ceiling fan to ventilate. As the second hour passed I was awed at just how heavy this vapor was, and called my husband at work to explain. our apartment became completely unbearable, and had no choice but to leave. Returning a few hours later to this still present odor. Even along the walkways outside you could smell this! Now of course we totally understand the apt would be in need of a reno. We expected some noise and sorting but this situation was beyond a nuisance. The next morning I called Flora Bialo of this issue. I was understanding of the needed reno. She informed me that they had reglazed the bathtub. It then became apparent that we had not endured just paint fumes, but more hazardous and dangerous chemicals! She assured me that they used no harming materials?! (Mind you all reglazing materials are hazardous! people have DIED from exposure) and asked if there was any odor still present. I replied that there was tho not as overpowering as the previous day. She then said she would contact maintenance about this issue, and if there was nothing more she had another call coming in! My husband asked for the msds from Aiesha Williams. It took her a week later to get this to us!! With the msds now available, we're completely shocked that there is not a required notice or signs present during 'reglazing'. Meanwhile we have not been well. Those first days we had headaches. loss of appetites and were extremely irritated. We've since had itchy throats and dry coughs. We have a doctor that will verify the severity of these complications. There definitely is NO consideration to tenants on these kinds of matters. With the presence of small children you'd think they'd be more courteous! We have been harmed and misled. And we're sorry this situation hadn't occurred sooner, as we would have continued our intent to vacate. Resident relations have STILL not responded!

I have finally moved out of this apartment and couldn't be happier. Their new rent rates went from $2000 to $2400. I moved in there nearly 3 years ago and rent started in the low $1900s. We had a noisy tenant below us who would play music and have people over till 2am and malibu canyon did not make any effort to have them comply to the good neighbor agreement. This was an ongoing issue for a year that made my stay unbearable. It was almost like it was an inconvenience to them when I would report it as I could hear it in the tone of their voice. I wouldn't recommend this place to anyone. It's a rip off and they will jack up your rates over 15% each lease renewal.

Monthly power outages lasting over 12 hours. Not the management's fault, but still a fact of life here in this location. Expensive, noisy, embarrassingly terrible landscaping. The maintenance crew are the only decent thing here.

Do not live here. My wife and I were very excited to move to the complex because its a beautiful place and looked like our daughter was going to have fun there. After our lease was up we decided to renew the lease. Two days after we signed the lease my wife was given 1-2 months to live because of brain cancer. When we asked if they could please let us out of the lease they told us no. We left anyways and now, they have sent me to collections. They do not care about their residents. All they care about is getting paid. I understand that we signed a lease but you would think these people would have a heart. Don't be fooled by the great pool area and clean facilities. This place is horrible! There are plenty of places to live in Calabasas.

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

Horrible, money grubbing corporation. I put down a deposit on 4/30 for a move in of 6/19. By 5/6 I was fed up with the company. I received 3 versions of a lease, none of which had any of the right information. Wrong lease term, wrong lease amount, even without my name on one! I finally told them to forget it. I lost any good faith and asked for my deposit back. Allyson Oyone, the manager whom I'd never spoken to, refused after I requested that my representative, Tatiana Hartounian, please request that my deposit be returned. The manager Said they sent the lease within 72 hours which meant my $1000 is no longer refundable and they fulfilled their obligation... regardless of whether it was accurate or not so now it is non refundable... 50 days before I was to move in!?! No longer refundable!? So I sent all the proof and correspondence to my bank and disputed the charge. My bank agreed with me. Soooo, I got my $1000 back through a bank dispute. Cut to 6/17: I receive a "closing move out invoice" for $25 which I should pay through my residential portal. I don't have a residential portal! I never moved in! I told them I wasn't moving in on 5/6/2021. I called the corporation in Denver who sent the invoice and was told it is for insufficient funds and will go on my rental report if I don't pay it! Can you believe this!? From a place I've never lived in! How can I pay through a portal I don't have access to!?! And during COVID?! This company is just horrible! I will make sure this doesn't happen to anyone else. If they have done this to you too, please contact me ASAP!

DO NOT MOVE HERE. Worst management I have ever dealt with. AIMCO is terrible with communicating and will charge you for everything. Ridiculous service fees make rent at least $150-200 more each month. Consider this when you hear the fee you will be paying for rent. During this pandemic, all 4 pools and the gym were closed for months and management said that rent only covers your apartment and does not cover amenities so no one gets reimbursed whatsoever. Funny because when they show you the complex, the pool is the first place they bring you.... they literally sell you on the amenities and then say that they are just a perk when it comes down to it. Our rent was raised 13% in 2 years of living there, and was raised another $100 in the middle of the first COVID-19 shutdown while we (and most everyone) were unemployed. We moved out (thankfully) and just got our final account statement showing what we got refunded from the deposit, and we were even charged a "final move out service fee" of $20. While $20 is nothing comparatively, this is the silliest thing I have ever heard. We have given thousands of dollars to this company already.... but sure let's pay you to move out as well. READ THE REVIEWS AND BELIEVE THEM. Move elsewhere and get much more for your money!

Possibly the worst staff that I have ever known. They are very rude to you whether a resident or a guest and act as if the apartments are the new Garden of Eden. They are not. After 2 years they have ruined this place for me. One is even my neighbor and she may be the rudest of all.

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

UNTRUSTWORTHY - DO NOT RENT Making a corporate move or moving without seeing the place? DO NOT RENT HERE. Poor management and untrustworthy. I made a $750 payment to hold an apartment, and I was told (I worked with Flora) the apartment would be new and redone. The apartment is dirty, with a patchwork paint job, and numerous other problems. Two weeks into living here and this is the short list of issues: - Fours days without hot water. - No electricity to outlets on one entire wall. - Smudges on walls and patchwork paint job cracking off the wall. The leasing agent said they will paint yet that hasn't happened. Not to mention, they are going to paint while I live in the place and sleep with fumes. - Bugs in the light fixtures. - I paid $270 to clean and sanitize the apartment so I could move in. My cleaning service even found clothing from the previous tenant. - Laminate wood floor is torn from previous tenant. - Screen on the window and slider is broken and has holes. - The blinds on the slider are broken and need replaced. - Closet doors are rusted and fall off the track. - Bathtub faucets do not match and are missing parts. Oh, yes, in the master bath, for cold water turn the knob to hot and for hot water turn the knob to cold. Malibu Canyon is a maintenance nightmare.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area.

10/13/2018 Informed that a $50/year fee is required for package delivery, spoke with Amanda and voiced my dissatisfaction with not having packages delivered to my doorstep. 10/16/2018 Amanda walked me through process for getting packages from their locker. My FOG key would not allow me access to the package pickup facility...."Guess this is not your day" was the response I got from Amanda when my FOG didn't work. Initial start of my oven had the fire alarm going off, called office and a technician brought in a ventilation fan. Technician told me that there was plastic of some kind left on the oven when last cleaned. Power outage on 10/17/18. These complaints are after living here for 2 weeks. I'll keep adding as this will be a break-lease lawsuit against Malibu Canyon Apartments

So true what Jason Lopez said about management and what Caleb said about the apartments. I've lived there for 6 years. I'm not going to repeat what Caleb R. said and I agree with every word. Besides, be CAREFUL with moving out!! As soon as I moved out and the move out inspector signed that I should be getting all my deposit back, I emailed the financial dept. and provided them my new mailing address and asked them to send my check to the new address. After waiting for weeks, I checked on the status and they said that they had sent it to the previous address and I should fill out an affidavit form to sign that I hadn't received the check so they resend it. Weeks passed and I heard nothing back. After too many attempts to contact them, they sent me a print that my check had been deposited. I asked them to trace the check because I hadn't even seen the check. I even sent them my bank statements to prove that I never deposited it. They ignored my contacts as much as they could and after all, treated me like a thief. This is how they treat you even after being their client for six years. They didn't even bother to trace my check and see who has deposited it. I'm filing a police report and wouldn't recommend there my worst enemy.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area. PS - Malibu Canyon offers incentives to leave good reviews. Do not be fooled by all good reviews.

The community manager, Charise, did reach out but it was the standard email. Definitely could tell it was just copied and pasted. My friends got it, and they sent it to me twice. Instead of asking what they could do to help or anything, they literally just gave me instructions on what to do when I move out. It was very cold and inconsiderate. They could literally care less and that is what everyone keeps telling me. Were those instructions going to solve my problem here? OBVIOUSLY NOT

Absolutely terrible. what makes it worst is the mangement and fees. much less... barely any service

So sad to see the condition of Malibu Canyon Apt. It use to have great amenities & set in a beautiful setting. Now human waist flows freely out of 1 of the pools restrooms, directly next to those restrooms there are 3 huge beautiful trees, now they are orange and dying.... Coincidence I think not. The BBQs are always broken and for quite a while tables, chairs & umbrellas where removed and not replaced. We have been told for almost a year they are on back order... Please these are not custom order, a friend ordered custom 3 color panels with printing umbrellas and they were delivered in 4 weeks. After multiple request most tenants have given up and are waiting for their leases to end.

I originally left a 5 star review on there website after a few months of living here with relative ease. Only to now have our rent raised during a global pandemic and economic disaster. Terrible renewal offers and literally the worst response times I have ever seen. Complex demands two months notice but takes 2 weeks or longer to get back to me when I have questions about my lease. The amenities have been extremely limited, closed or downgraded even before quarantine (Turns a spa into a barbecue grill area???). Much better and more affordable options, go somewhere where you're treated like a person instead of a cash cow.

No phone reception here, power outages that can last for hours, maintenance not fixing an outdoor water leak for weeks now. Disgusting. Management ignoring emails and maintenance requests

Management are so rude and they don't care about you after contact.

Where to begin. The only maintenance team is excellent and friendly. The property manager is horrible. Managers:Management is extremely greedy you will not get your deposit back no matter how clean you leave your apartment. California law requires units to be painted in between each tenant and to avoid paying out of their own pocket they will use your deposit. After speaking with my neighbors I learned they all shared similar experiences. One of my neighbors described her experience during a confrontation from the aggressive on site manager who attempted to charger her twice the amount of a security deposit citing some fabricated reason. I've come back from work numerous times to find the local property manager snooping around my unit it felt very invasive. Smart rent: each unit comes with a smart rent system as the person who gives you the tour explains. That's all I was told is that I get one. Towards the end of my lease I got a call from SmartRent customer service asking how my experience was. They told me I had been paying hundreds every month for all of these features I was never told about and that my UNIT WAS NEVER ACTIVATED. The agent told me I he would create a formal document showing that my smart rent unit had never been turned on throughout my lease so I could try and get a refund for the thousands I had spent. I sent the proof of documentation and the smart rent agents contact information to the local property manager and he stated they would not be refunding me. The most concerning this about this whole situation was that my door code was the vacant unit code. Meaning any maintenance personnel or the property manager could enter at any moment. This was troublesome because I got a super off putting vibe from the manager to begin with and knowing he had access the entire time was terrifying. Pests and noise: my unit was infested with various bugs before and during my stay from roaches to ants and mites. These units are ANCIENT and many of my neighbors had leaks. Expect to always hear your neighbors if you live in a lower unit and the endless screaming of random children until about 10pm every night. Mail room: see photo a thief's dream. I would plead with anyone considering this as an option to LOOK ELSEWHERE. I just moved into essence apartments in Thousand Oaks and I love it. There are plenty of better options with better management and nicer units/facilities all while being affordable. You owe it to yourself to do more research before your come trapped in a lease.

I recently had an unpleasant experience with the management team at Malibu Canyon Apartments, specifically with manager Luis Rodriguez. Despite multiple mistakes in my account that led to personal expenses for unlawful deductions, Luis Rodriguez showed no intentions of rectifying the situation. The lack of accountability and communication from the management team, especially Luis Rodriguez, was disappointing. I had to deal with unauthorized charges in my third-party account totaling $5,122, and despite reaching out for assistance, no action was taken to resolve the issue. Overall, my experience with Malibu Canyon Apartments was tainted by the unprofessional behavior of the management team, particularly Luis Rodriguez. I would caution others to be wary of engaging with this property due to the lack of accountability and poor customer service exhibited in this incident. Not one email has been answer by the manager regarding this matter and in person he said he will fix the errors however he hasn't done anything to prevent my account to be charged unlawfully.

Probably the worst place I have ever lived. For paying over $3800 a month, we have had nothing but issues and a lack of attention from management. It is disgusting to have roaches falling from your vents and coming up your shower and stepping on them, yet when we brought it to management's attention, the issue went around in circles and was never solved. When pest control finally came, we were moving out and had been dealing with the issue for over two months. In addition, we were charged $400 for a painting damage, yet we didn't have anything on our walls, other than small thumbtacks, and were told it was an upkeep charge... so we're paying for the apartment upkeep? $3800 isn't enough for that? Seems as though the other reviewers have had similar experiences. For such a steep price, you'd expect better service. Having to fight with management over roaches was truly a low for us - I expected to at least live in a pest free apartment (are we asking for too much?) Just the most disgusting experience ever (not just talking about roaches), I tell everyone I know to avoid this complex at all costs.

I requested for my apartment kitchen sick. No body come to fix. It been 3 days already.

I enjoy living in this complex, except for a few things: 1. new fees keep being added, such as a new fee for a parking spaces. 2. multiple fires in the immediate area, including a fire dept mandated evacuation for one of the fires. 3.Flora B makes renewal of leases and any interaction with her an awful experience. Her offensive remarks and tone were witnessed by my friends, who couldn't believe her behavior..i left a message with the manager, but never heard back. She makes me want to move, My experiences with the rest of management has been good. I wouldn't recommend this place to friends or family while she is here..

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. I have attached some pictures for your enjoyment, and advise you to stay away. Ignore the fake posts about the "emaculate"grounds. I would give this place zero stars if I could.

DECEPTION!!!!! 0 across the board!!!! No help no phone service not a friendly place ... If I could give a 0 I would!!! They make no efforts to work with you or get your needs/ request filled. I had asked for things to be modified on my rent such as removal of a pet and change of a parking spot which they did not do for months. I asked to have gym equipment replaced, fixed, and/ or updated and of course it did not happen. During one of their services of having the car ports cleaned; one of my cars were damaged in the process. The biggest concern is the deception of their team and their "lease renewal" process. My experience.... I have recently moved from the property and I had received multiple notices of an early renewal process and benefits however in the notice it gives you a date that is after your 60 day marker therefore make you think that you're getting a deal when you're actually being deceived into thinking your 60 day marker point is actually later than your 60 day/ the time you have to renew your process so if you plan on staying with the company which I do not recommend for multiple reasonings Make sure that you keep track of your actual 60 days as opposed to The day that they state on their supposedly early specials of renewable terms... Another really good thing to know about Malibu Canyon is the lack of phone service and cable/Internet services they do not tell you in advance of how difficult it's going to be for phone service living in that canyon majority of the time I had to be on Wi-Fi calling or Wi-Fi anything in order to get any sort of service and or connection therefore if you are in a business that requires Internet or phone services Malibu Canyon is not the place for you I had experienced that the hard way in the last seven months

UPDATE: I paid $3,150 as a deposit last year when i signed the lease. After charging me an extra $837 last month, they returned to me only $143.9. $4,000 altogether and i got less than less than 4% of the deposit back. Don't try to argue with them cauz they would promise you something and forget about it in one second.

We had an absolutely terrible time here. You'll hear this time and again from people who live here...it's beautiful, the pool is great, but the management and service is absolutely dreadful. We had problems with our lease from the get-go, and the front office demonstrated that they were absolutely incompetent to do anything about it. They consistently overcharged us for our monthly parking permit which they made us get, and despite acknowledging the fact that we were being overcharged, the women I spoke with at the front office had no idea how to get it removed from the monthly bill. Move-out was equally dreadful, as their policies are convoluted and unfair. My advice is to STAY AWAY. They lure you in with the beautiful pool and the nice model apartments, but you'll be buried in fees and debt by the time you leave. Don't put yourself through hell...find a better place to live.

RUN FAR AWAY! THEY ARE THEIFS!! My husband and I gave noticed we would be moving out on 1/28/22. They require a 60 day notice. We sent an email but got no response. A week went by and we hadn't heard from the office so we went down there. They hadn't seen our email and said they would back date our notice to 1/28. THEY NEVER DID. We did our final walk through and were told we would only be charged $250 for a cleaning fee and it would be deducted from our deposits. We got a check in the mail a few weeks later for a quarter of our original deposit. The paperwork showed a move out day of April 8th. We moved out March 28 (60 days from our notice). They charged us for rent, parking, and all utilities beyond March 28. We emailed them to let them know there was a discrepancy on our final invoice. We sent them all necessary documentation to prove the office messed up on our move out date. They told us they would fix it and send us a new check. We didn't hear back for weeks. When we did hear back it was excuse after excuse on why the check hasn't been sent out. It is now August and we still haven't received a check. We have sent several emails with no response. Moral of the story. They are withholding over $1,200 of my money because of an error on their staffs side. I have been beyond patient with them. This has left me with no choice but to take legal action.

I have lived here for three years so far, from 2020 to 2023. Overall, I'd say these apartments are fine but pricey for what they are. I unfortunately cannot recommend, due to the skyrocketing rent (+10% every year) and increasing fees. Apartments are fairly well laid out, but the kitchens are small. Amenities are good. The pools are nice. The gym is small (as most apartment gyms are) but well equipped. In my opinion, the best amenity offered is proximity to hiking and biking trails. You can walk out your front door, and be on the trails in minutes. The hills and the open space are beautiful. If you want to be closer to nature without being too far from the city, this is the place. The buildings themselves are somewhat older, and it does show. My apartment's roof has leaked every winter for the three years that I lived here. Maintenance came and looked at it every year, but it still leaks when it rains heavily. The windows are also poorly sealed, which leads to moisture on my windowsills constantly. In 2020, shortly after my move-in, the pipes burst and flooded my bathroom. Maintenance fixed the issue promptly, but the work to replace bathroom fixtures was sloppy (ie: there are still water stains on the walls/baseboards, white paint on the bathroom floor, damage to caulking around the sink, dents in drywall, etc. caused by their work) My air-conditioning broke down during the hottest part of the summer in 2022, and I spent several days with all my curtains and blinds closed, just hoping the indoor temperature would stay below 90 while I was waiting for a fix. On the upside, the walls must be well insulated, because the dark interior of my apartment stayed in the mid-80s while the outdoors were 110+ F. My washer/dryer needed constant repairs until it was finally replaced after a dozen or so breakdowns and service requests. Luckily, there is a laundromat across the street. None of these are damning problems on their own. I just wouldn't have expected to deal with so many of these problems so frequently while paying premium, luxury apartment rent. And the rent is high, for what these apartments are. Expect that your rent will increase by the maximum legally allowed amount every year (that's +10% every year, no matter what)! And remember: you're outside the city of LA here, so no citywide renter protections can help you. They'll also find little ways to increase fees every year on top of the rent increases themselves (convenience fees, locker delivery fees, and parking fees all increased for 2023!). My rent has increased $700/month over the three years that I lived here. I realize that California housing is a brutal market, but the fact is that the vacancy at Malibu Canyon Apartments is more than ten times what it was when I moved in (60+ available apartments at the moment!). I can't imagine what the logic is behind pushing for maximum allowable rent increases while residents seem to be moving out as quickly as they can. Ultimately, the steep and constant increase in rent and fees is why I could not recommend this complex as a long-term home. Move-out Updates (moving to 1 star): I would now actively advise to not rent here. 1) I was told that I would be charged for repainting after living in the unit for 3.5 years, even for normal wear and tear on the paint. I have never been charged for normal wear and tear, and I am not certain that this is legal. 2) I scheduled an in-person move-out inspection to verify the state of the apartment. AIR Communities provided a 3.5 hour window for the inspection to take place and refused to make an appointment time within the window. I waited in an empty apartment for over 3.5 hours. No one ever showed up to complete the inspection. This is incredibly unprofessional, and is emblematic of the bumbling and disorganized nature of the management of this property.

My air conditioning hasn't worked in 3 days!!! We are going through a heat wave and the heat has been making quite ill. There's never any employees available on the weekends (which is now) and the maintenance staff is minimal and very far away. The service is HORRIBLE!!!!!

HORRIFYING EXPERIENCE MOVING IN AND AFTER YOU MOVE!! DO NOT MOVE IN HERE!!!!! I needed a temporary place to live and had very little time and then found Malibu Canyon Apartments. The way this organization does business is unacceptable! When I moved in the floors were NOT CLEAN at all. In fact, they were black with filth... the paint was coats and coats on top of each other.. with hair and dirt stuck under the paint. When I mentioned it they said someone would come clean and never did...same thing at neighbors, a few months before I moved out ( When my new neighbors moved in they were perturbed by the same paint job on their remodeled unit as well as the black filthy floors when they moved in. Just like with me, the company said they'd come clean and never followed up?!?...) In addition, I had to call to have several items fixed as did my neighbors . This could have been avoided with a simple walk through prior to the tenants moving in. I felt like a property manager living there and calling to have everything repaired from the broken window, the blinds to the screens to the slider to the dishwasher to the oven to them not changing broken light covers outside until a year of me asking consistently...They had no security guards for months and let the landscaping die. Not to mention, they let the broken sprinklers flow onto the street for weeks wasting water all over the street and sidewalks. It was a muddy mess for weeks from the lack of maintenance and dirt on the sidewalk. The Malibu Canyon Apartment company / staff let a smoke alarm go off in the community for more than 24 hours!!!!!!! When my neighbors and I called the leasing office. They wanted US to find out which apartment it was coming from and dial 911... Prior to this,The SWAT team was there with guns drawn in August of 2016 for a wanted man that lived below me. This should have absolutely been disclosed way back then. I have a young boy and am a single woman.. I had to learn about if from neighbors months later who were terrified by the situation and experience. I payed full pop for an unsafe, disgusting apartment with an insouciant staff! IN ADDITION, Their website for rental payments had a glitch on January 1 2017 and they charged me $100.00 extra anyway. My rent was never late!!!!!!!! If that's not enough, when you move out they want you to move on the 3rd of the month instead of the 1st to milk you a little more!!! This Company will cut corners when you are living there and when you move out EVEN MORE, like you cannot believe. It seems to always be their word against yours in ANY CASE!!!! ... They will not accept a personal house cleaner for the move out cleaning, paid for by me even with a receipt.. I had to pay my lady and then pay them $130.00. Even though right after I moved out, they completely remodeled with new cabinets appliances and paint and of course dusted the entire unit and my old neighbors after I vacated. The remodel makes a mess and leaves it until they are finished too by the way!!! Oh but it gets better! I mean WORSE By law, in the state of California. Once a Tenant has vacated, the landlord has 21 days to give an explanation as to why nothing will be returned or to return the deposit money with an explanation for deductions WITHIN 21 DAYS OF VACATING...!! They stated that they will only give me $870.00 of my 1,000.00 deposit ( subtracting the $130.00 for the supposed cleaning). I moved out September 3, 2017 and it is now October 10,2017. Still no check has come in the mail, just an email saying that I will not be reimbursed for the cleaning lady I hired and asking for a receipt which I sent right away and got no reply.. I called this morning to ask about my check and now they want me to sign an affidavit saying that the check was lost. I am going to make an example of this company. If I have to take my valuable time take them to small claims court. I WILL. I heard nightmare stories the whole time I lived there... and from people that lived there in the past. I wanted to share on YELP so that people know what type of company this is and that there are other properties to live in. You just have to look with a realtor who cares about your best interest. The Landlord pays for any commission owed on any listed property rental. If you find something without a realtor, if it's a good realtor they will look over the lease for you even if they make no money. Malibu Canyon does not take care of their staff or clients.... What A JOKE!!!!

We lived here for 2 years. If you believe in energy, you may want to consider not living here. It really was like living in N. Hollywood with only a little more nature. Between the constant policing of the area, cockroaches in the kitchen almost every week ( I am a super clean person ) not being able to put plants on your balcony without a fine, hearing coyotes howl every night ( every night ) no joke... Even heard a few small dogs get eaten alive on the mountain over the years... The property owners are super cheap and if you are 1 day late on your rent (1) you will be publically humiliated with a notice on your door with your name facing out so everyone knows your name, ( talk about no regard for your privacy and dangerous ). God forbid if you have a maintenance issue, it takes them days to get to you and while your waiting don't be surprised if your 1982 dishwasher and garbage disposal break down too. It's an overpriced nightmare. Don't be fooled by the exotic pool, it's filled with nothing but crying babies and teenagers drinking alcohol in cups while swearing. I think it may be built on an old indian cemetery, that's how bad it is. Proceed with caution and look at your rental Bill closely, they charge you for things that they don't tell you they charge you for. Super shady and offensively gross

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

Don't let the main pool, and initial kindness of management fool you. This is one of the most horrendous communities I have ever lived in. After you leave this community, you're treated terribly by the management. They really need to send these people to a customer service training session, or get new management. Would never recommend this community, if you're looking for a headache, and more than half your deposit stolen from you by these crooked people. The positive reviews are from incentives for 500 dollar gift cards. I promise they will quickly turn to one star reviews. Never live in this overpriced garbage community.

It's been 2 years since I moved out and I'm still pissed about the entire ordeal. Do not rent from this place. They are evil. I still can't believe they sued me for something they promised me would be okay. Never in my life was I so badly mistreated. I own rental property myself and know the value of good tenants, I have been a tenant many times before in other places. No real estate, housing experience in my life has caused me the level of disgust and resentment I feel toward this company. I am not a disgruntled former tenant. I am one of MANY pissed off tenants and former tenants. Check out the other blog sites - they all say the same.

Kind of a bummer so so many people are smoking there, and it's supposed to be smoke free. Way too much marijuana, and slowly declined from feeling kid friendly, safe, family oriented and fun, to a little scary, threatening, and misleading. It's sad too because it's a nice property, there are a lot of nice people there as well, the office staff is really nice, but the bad apples have really spoiled it unfortunately.

I have been at Malibu canyons apt for a year now .. It is pet friendly, nice amenities, and great location. I truly enjoy living here except for a major ongoing issue I am having with this complex. First management is impossible to get a hold of I always have to go in person to speak to any one. My issue is maintenance. They are flaky, ineffective and enter my place whenever they want even when i put in writing not to enter when I am not present. They do not tell you they have been inside either I only know because all my stuff has been moved and riffled though. bottom line if you have any issues do not expect management to do anything and be ok with random men going into your apt and moving all your stuff around whenever they want.