Bent Tree Apartments

(Sorry this is lengthy) I am a fairly new resident I moved in march 1 of last year(2022). My lease ends June 5 and fortunately, I will not be renting with this community after my lease ends. First bad experience I had, before I moved in. I obviously had a normal tour where I was asked if I had a dog or plan on getting a dog I said no because that was my honest answer but living on the East Coast by myself, I needed a companion, so I did end up getting a dog, a German Shepherd. when I went in to register him, that is when I noticed that they had restricted dog breeds (as when I did the tour she did NOT tell me that they had restricted breeds and to keep that in mind if I ever did want to get one) and I had already registered him as an emotional support animal which he is and let me tell you this process took close to two months to get approval, a very unnecessary amount of time. after I was working with the then manager, who has now been promoted, she told me that the female who took me on a tour told me they were restricted breads after I continuously told her that no one informed me of that, but they made me feel like I was wrong and they're always right. Thankfully after having to go has doctors appointments five times to fill out forms and get doctors notes. I was approved to have my dog with me. my second negative interaction was, yes the electronic door lock. I had gotten a notification on the app that the battery was running out and they did an auto service ticket. I had exchanged emails and text. We agreed on a Tuesday while I was going to be here for them to come and drop off batteries and that Tuesday came and they never stopped by then a few days later I was coming home after work, and my lock was making an ongoing humming noise. Come to find out the battery had died and I was unable to get in my apartment through the front door. I made another ticket in and this time they did come to drop off the batteries, while I was not home and when I did come home, I came to find that the front door was literally cracked open and the batteries look like they just opened the door, threw the batteries in the front walkway, and walked away. They were scattered in my front walkway. It's just overall very disappointing community. You pay fees for trash, but you have to walk your own trash to the dumpster so what is the fee for? Overall, I would not recommend this community at all. If you need a community in the area, lakeside apartments (yes different company too) are literally amazing. No trash fees, they give you trash bins on move in date, open parking with no fees, if you have a service dog or esa, mine got approved in three hours and all they needed was for me to fill out a form and the form I had used here at Bent tree and my pup got approved for my move in date. Would totally recommend lakeside apartments over Bent tree unfortunately.

This apartment community is the worst I moved in to become close to work and the staf was so helpful to move me in. But once I moved in it was a nightmare they don't have parking for the tenant Instead they build only payed parking spaces and there is no street parking I had to beg for devices at my apartment for three months and when I contacted the manager expensing my concerns she was upset about it. The halls are dirty and no one cleans them . The staff is unprofessional and I was getting prank phone calls because I complained and the staff was entering my apartment when I was at work without notice I had a hidden camera I had to move from the constant harassment.

They are not even desolved one star. You cannot imagine any worst than this apartment. The manager forgot what she said everytime and change her word. Made me pay $300 for repair and clean. What they told me was that they are going to sue me if I am not paying what I didn't desolved. Noise between apartment is a nightmare here. PLEASE DO NOT LIVE HERE!!!! YOU WILL REGRET !!!

The parking space is very limited. You can waiste your money to reserve a spot or waist your time trying to find a spot very far away from your unit, if you can find one. There should be a warning about the limited parking before applying for a lease. On the contrary, I was told by a staff member that there was plenty of parking, but that is not the case. I guess lying is one the selling strategies use by the leasing office.

The only Thing thats decent about this community is the maintenance team Antoine, Mario, Jim, and Collin are excellent but Andrea on the other hand is a absolute joke

This apartment Complex has gone downhill fast. I would advise anyone thinking about moving into this complex to please think long and hard before doing so. I've had nothing but bad experiences with the current management and maintenance team. On May 21, 2018 5:54 PM, I submitted an online service request for my dryer that stopped working. After 4 days, still no one from maintenance had shown up. So,I submitted another request on May 24, 2018 at 5:06 AM. That morning I went to the rental office and personally complained about how long it has taken to get maintenance to my apartment to fix the dryer. The girl in the front office stated she'll let maintenance know to "stop by." A few hours later, someone finally showed up. The Maintenance technician that showed up informed me that if he was not able to fix the dryer he would pull a working dryer from another apartment. I left that day for vacation and received an email stating the dryer was fixed. I returned home on June 1, 2018 8:00 PM from vacation. A letter was left in my apartment saying the problem was fixed and it had something to do with the timer knob. I went to use the dryer, that was supposedly fixed, and it was still broken. You would think they would test it out before telling you they fixed it, but that was clearly not the case. I made another call and was told that the maintenance supervisor would be at my apartment Saturday morning to fix the issue. Saturday morning came and went. I stopped in the rental office, once again, to address the issue of not having a working dryer for weeks and they informed me that there was nothing they could do until possibly Monday. I informed the rental office that their answer was unsatisfactory because I needed a working dryer to wash and dry military uniforms for work on Monday. How can management can allow a tenant to be without a dryer for several weeks? They had the audacity to tell me to take my clothing to a laundromat and to bring them my receipt to "pay me back" or to wash my clothes in my apartment and that they would let me in to a vacant apartment to dry my items. In all of my frustration I ended up looking up YouTube videos and fixed my own dryer. I'm sure someone from the apartment will read this post and find a way to charge me money for having to do their jobs...

As much as I wanted to leave a positive review for Bent Tree, the way my move-out was handled was completely unacceptable and disappointing. After being a tenant for three years without any issues, I expected better treatment. Unfortunately, due to poor communication from Bent Tree and being forced to move out without proper notification, I was charged a significant portion of my security deposit, with Bent Tree acting as if they were doing me a favor. This experience has led me to decide that I would NEVER recommend Bent Tree or any of their affiliated properties, as they clearly do not value their tenants. My time there felt like a movie that was great until a terrible ending ruined it--this is the best way to describe Bent Tree, which is truly unfortunate.

Experience was not a good one anyway you look at it. The staff was unprofessional and unable to assist in an efficient and effective manner. For 6+ months, there was a broken sink in my apartment. Management and staff were unable to successfully coordinate between the necessary repairmen and myself in order for that to be remedied. Additionally, not all charges on move out were assessed in accordance with the lease. Upon my request to speak with someone regarding this, I was ignored. Should you consider moving there, be prepared to (1) be overcharged; (2) not be provided promised living conditions in one form or another; and (3) not have any sort of effective or efficient communication with Bent Tree or Air Communities staff. Bottom line, I would not recommend engaging with Bent Tree Apartments, or with any property its parent company, Air Communities, owns due to their lack of care for their residents. Following up on my customer experience after being directed to Air Communities. The customer service I received throughout this process has again been tangibly distasteful. It is clear that residents are considered a disruption to this company and not a priority. The Air Communities team made a unilateral determination with zero transparency to the customer on how or why they are able to operate not in accordance with the terms and conditions of the lease. Good to see another company free driving into residents' wallets as they please. Also, the posts regarding parking are true. It's a hassle. Residents speed through the parking lots creating i excess risk for pedestrians and children in the area.

the worse place to live. new management are so rude, is all about the money, new fees and and excuses all the time. instead of apologizing every time there's a reason why pretty much is so bad but even though nothing is done timely. they never answer the telephone and sometimes they replied your emails two days later (if they ever do) and they are experts on excuses. not to mention everything else going on, they never clean and they are just more worried about things that really doesn't matter like new stinky dog park in the middle of the complex. they charged $15 per vehicle per month and hardly to find a spot in front of your building. they never clean premises if they do is after you make several requests for several weeks. overall not a good place to call home.

So when we first moved in we had BED BUGS!!!! We had never had them before and when we brought it to attention they did nothing about it. A few months later management changed and things got worse! They never listened to their residents. There fees are outrageous. They have fees for parking, packages, trash ( yes, trash that you have to carry to the dump).Dont waste your time living here. No one was ever helpful here.

Some staff are friendly, maintenance staff don't seem to care, good location. The apartment buildings are a very old, and something breaks on a weekly basis.

We've waited 15 months to finally write this -To start, there is an ample of fees you pay before move in so please read your lease carefully. -Be mindful that the pet fee at move in is not a pet deposit so you do not get that returned to you. -The office is impossible to reach unless you physically go in to see them. -The apartment itself is very nice initially. But through time you can see the damages that we're covered up and the first floor will have ants, spiders, and all sorts of other creatures crawling through. -our ceiling was falling apart and had massive water damage the first week we moved in but the office was closed Sunday and Monday so we had to call maintenance emergency. It still took a day or 2 for them to come out and fix it -They do not respond to you if it is a concern you have in regards to the them. -the best part about this complex was the location and the maintenance team. The list goes on but just save your time and money.

The location is great. Everything else sucks.

The parking is horrible! They first charge for it, then you have only a specific spot to park in, you can't even choose. It's always far away from where I live and on top of that the maintenance teams keep parking their trucks in multiple spots and I can't even go inside until I find one and get them to move.

I used to like living here. Everything has changed in the last year or so. Parking sucks and they still charge us monthly for it. There are at least half of the reserved spots not being used. They built a second dog park instead of fixing the basketball court which is across the street and barely anybody knows about. I've had issues with maintenance not showing up for days at a time. Our stairs and walking areas are almost always dirty. We have had communication problems as well. The phone is never answered and emails are responded to days later. Not the way someone wants to treated if they're paying rent to live somewhere. Old management was way better.

you will get horrible service and maintenance, everything in apartment is old so like your AC may not work heat may not work, they will avoid all cost to fix it and will take several months to service and fix it if your lucky. The customer service in the front office is nice but on weekends only have one person in the office so you will be waiting in a line about an hour min. Word of advice, DO NOT WASTE YOUR MONEY ON THIS CRAP HOLE, YOUR BETTER OFF PAYING A BIT MORE AND GOING SOMEWHERE ELSE BELIEVE ME. They don't really follow up, logistics are very unorganized,

The worst place to rent from!! You will never find parking after 9:30pm-10pm!!! On top of that my car got towed last night and I had to pay $160 to get it back today! The management run by this apartment sucks and they do not care! I highly advise the people to find somewhere else to rent. I can not wait for my lease to end in a couple of months!!!

Update: 6/13/18: I finally got out of this pit, but it could not have been more difficult. They apparently refused to accept the numerous notices of vacation I gave them. The one they did finally decide to recognize an email a month before vacation, and proceeded to demand two month's worth of rent regardless. I only came to this place in an effort to save money but because of this it ended up costing me more regardless. Update: 4/24/18: things are getting worse, not better. The transition in ownership to Lincoln properties has opened the doors to the worst possible abuse. The massive parking problem could be partially resolved if the complex opened up the 50 desperately needed private parking spots around the complex, but instead they completely removed guest passes (friends and family are now officially not allowed in the area) and converted even more of the few spots we have (mostly the ones that are close by) to "premium parking" that they are charging $40/month to own. This place is a trap. Every aspect of it is predatory and abusive. You know the trolls in fairy tales that charge people to cross bridges? Those people are real and they've gotten into the apartment game. This place is designed from the bottom up to take advantage of you. They will lie to your face, tow your car, cause more problems in efforts to fix old ones. They go out of their way to hide basic features from you and i lived there for 10 months before i knew there was a web service they were hiding from me. The place is smelly and cramped and offers virtually no way to have friends or family over due to the complete lack of parking. You'll be lucky if you can park there yourself. It's not even cheaper than comparable complexes.

I'm beyond livid with this apartment complex, especially Bryce Whiley. The apartment might be bearable, but Bryce's deceit has transformed my living experience into an absolute horror story. Let's dive into the parking nightmare Bryce created. From the get-go, Bryce spun a web of lies about assigned parking spaces. It's been a never-ending month of circling like vultures, desperately searching for a parking spot. Bryce's pledges to sort out this catastrophe have been nothing more than a string of empty promises. And the absurdity of the "guest parking spots" saga? Brace yourself - those spots aren't for guests at all, but rented out to who-knows-who, conveniently skipped over during our initial discussion. To paint a clearer picture of this parking chaos, let me emphasize that we were guaranteed two parking spots before signing the lease. The cruel reality? Not even a single spot has been delivered! It's an absolute parking pandemonium, and Bryce's reassurances are as hollow as a ghost town. Adding insult to injury, surprise fees are like a twisted game of hide and seek. Every visit to the leasing office uncovers a new financial burden that conveniently materialized after the lease agreement. When we attempted to confront Bryce about these issues, he not only interrupted us incessantly but also shamelessly ignored us when we demanded answers. Post-lease signing, Bryce's demeanor transformed from seemingly pleasant to outright disrespectful. It's like he flipped a switch, and now he couldn't care less about our concerns. To any future residents, consider this a red alert: Bryce's promises are a farce, especially when it comes to parking. This place is a parking nightmare, and Bryce is the architect of this twisted parking fantasy. Spare yourself the headache - this complex is not worth the frustration and disappointment it brings.

for real, even one star is too much. I wish I was able to use all bad words to describe how awful the new management is.unfortunately, I continued my contract with them and then they started to renew the community.the answer to all the sounds and dirtiness is we try to make comfort. but seriously?! the parking lot is like a jungle if you get first you are the winner. people use their motorcycle as something to hold and reserve their spot. if your neighbor walk in the upper level you definitely will hear that and if the one living in under you, be sure that you will hear the sound of music.and about the people that work in the leasing office, they are intelligently ignoring your request and for the same problem, you should contact them more than 6 times in minimum. I visited the people in the leasing office more than 17 times which nobody can believe that and I ended up that I should call the police for my problem.when you ask for something most of the times you hear these "we don't know" "we will update you" " we will take care of that" but the result is that you should see them again.and the good points are less than the bad points. if the rent is cheap in somehow(that you will be faced by a lot of hidden fees), doesn't mean that you live in peace and comfort. be smarter. don't? be like me :)))

WARNING! WARNING! WARNING! Do not even think of living here! You will be completely ignored & DISRESPECTED by Management once you sign a lease. Management also has terrible customer service. Like other reviewers have commented this place has a serious mice INFESTATION- SO GROSS!! Do an about face & RUN THE OTHER WAY.P.S.- They have those stupid little digital front door locks & they will ABSOLUTELY ENTER YOUR HOME WITHOUT FIRST NOTIFYING YOU AND GAINING YOUR CONSENT. Good thing I had a camera in my house or I would have had no clue they entered my home.

I want to share my disappointment with this apartment complex, especially with Bryce Wiley from the leasing office. Even though the living space is okay, dealing with Mr. Wiley has been a bit of a letdown. From the start, there have been problems with promised parking spots. Despite Mr. Wiley saying he'd fix things, the parking situation hasn't improved. Also, details about certain parking spots weren't shared upfront, causing unexpected issues. On top of that, surprise fees keep popping up. Every time we talk about it with Mr. Wiley, it feels like our concerns are ignored or interrupted. After signing the lease, Mr. Wiley's attitude changed, and it's not for the better. He used to be helpful, but now he seems disrespectful and dismissive. This has made our living experience more frustrating and disappointing. To anyone thinking about moving in, I'd suggest being cautious with Mr. Bryce White and the leasing office. Transparency is lacking, concerns aren't being addressed, and the way things change after signing the lease is a letdown.

The place is really nice I love it but one thing am not happy about is can bent tree associate tell the tenant living on fourth floor to stop making noise its has been going on for some time now

Nothing good about this community.

I had a disappointing experience with Bentree apartment manager, Afrah Oram. It's frustrating to feel misled and taken advantage of, especially when dealing with something as important as lease negotiations and rental increases. The lack of transparency and accountability from the apartment manager has left me feeling frustrated and undervalued as a tenant. It's completely unacceptable that you kept me waiting for three weeks, fully knowing you could not negotiate the significant rent increase. This kind of delay and miscommunication shows a lack of respect for my time and concerns as a tenant. Furthermore, the fact that an exorbitant fee of $1000 was charged to me despite my intentions being clearly communicated to the leasing office adds insult to injury. It's unfair for the management to penalize me for their own inability to effectively manage the situation. My intentions were clearly communicated to the leasing office, yet I were still charged an unjustified fee. It's disappointing that the property management appears to be more focused on maximizing profits than ensuring the satisfaction and well-being of their tenants. Andreas at the office can to attest to my intentions, this speaks volumes about the lack of consistency and professionalism at the property. If even the internal communication among staff members is lacking, it's no wonder that tenants are feeling mistreated and undervalued. The negative impact that this experience has had on me the is evident of this review, and it's truly regrettable that I choosed to lived at this property. As a tenant, you you should feel supported, respected, and appreciated by the property management, but it seems that Bentree apartment management has fallen short in providing these basic standards of care and consideration. Let it be an advise to others to stay away from this property, as it seems that the management prioritizes financial gain over the well-being and satisfaction of their tenants. It's disheartening to see a property that neglects the needs and concerns of the individuals who call it home.

They are not taking responsible about residents living in their properties. Anything happens to your unit forget about talking to them. Call insurance and ready to hear the insurance is not covering any damages. Assistant manager, Bee? or Vee? girl with a curly hair, she is worst ever I dealt for customer service. I have no idea how she climbed up to be an assistant manager. Worst beyond worst to talk to. Oh~~ good luck finding a parking spot after 10pm even with paid parking permit.

Not a good place for people to live unless you're not going to be getting involved with office people. They were not too knowledged on what they were doing. For a simple question we had, we had to sit in the office for an hour. The conversation was not going anywhere because the lady that was taking care of us had to constantly move back and forth and was not nice at all. I read all the reviews before and they all mention something about rude staff members which I totally understand since I experienced it myself. I really wouldn't recommend this place to anyone around me. Only thing I like about this place is the location. Hate the staff's rudeness, hate how loud it is to live, and the parking situation is just don't even get me started. They're even charging the current residents more to get the parking ticket after they changed the whole parking ticket situation.

I'd previously given this complex a better rating, but with inconvenience after inconvenience compounding, they're quickly falling out of favor with us. The office staff try to be helpful, but the new property management company, AIMCO, is just way stricter, more bureaucratic, and prone to mistakes than the old one. Towing is strict, parking limited, and LOTS of hidden fees. You pay WAY more than just rent here. Not a great place if you love animals or privacy, as they will often just barge into your apartment, giving you "notice" by saying, "sometime this week." Overall, it's become your run-of-the-mill, poorly-managed complex, run by a big company with low standards.

UPDATE: MOLD AND MILDEW BUILD UP if your looking for a place where nobody knows whats going on or whats happening this is the place for you. you need a question answered? that will never happen. you want to move parking spots? its going to be like pulling teeth. please spend extra money and go somewhere else between ALL THE HIDDEN FEES and broken amenities ITS NOT WORTH IT!!!

I went into the property to apply for an apartment. The complex requires $50 application fee and an upfront $500 holding fee. After learning this, I alerted the office staff that I no longer wanted to continue the application process because I was not prepared (that day) to pay $500. I was told my quote would still be available for another day and I could apply again. I go home and discovered that I was charged $50 despite me saying I did not have the upfront $500. The application process is two parts, application fee and holding fee. When I told their staff I did not have enough to complete the two step application process --- WHY WAS I CHARGED $50. I emailed the office. No response. I had to go back to the property for an explanation. If I am charged $50, then did you run a background check? I was told they don't know if I was approved or not and would need to check with corporate. WHY WAS I CHARGED IF STAFF IS NOT SURE IF A VERIFICATION EVEN TOOK PLACE? *******DO NOT APPLY FOT THESE APARTMENTS UNLESS YOU KNOW FOR SURE YOU CAN PAY $500 UPFRONT. THEY WILL CHARGE YOU $50 AND NOT EVEN PROVIDE YOU DETAILS ON WHETHER OR NOT YOU ARE APPROVED! ******* I called. I emailed. I received no response. It wasn't until I went back (drove an hour from DC) that I got some sort of response. ****IT'S NOT WORTH IT! THE APARTMENTS ARE OLD. LOOK ELSEWHERE!

Avoid this place if you think you will need flexibility on your lease. If you break your lease early they charge you 3 months rent. 3 months!

Here's a rewritten and more polished version of your review, while maintaining your original concerns and adding clarity: --- **Disputing the Bad Review - My Experience at Bent Tree Apartments** I chose to rent at Bent Tree Apartments and signed a two-year lease because I've worked in Centerville for six years and love the area. Unfortunately, my experience has been far from positive. **1. Parking & Security Issues** In my first month alone, my car was towed *twice*--despite having a permit. Even worse, multiple new cars in the neighborhood, including mine, had all four tires stolen. The lack of security and towing policies felt predatory rather than protective. **2. Broken Promises & Hidden Fees** I rented the party room after being assured that kids' toys and small furniture would be removed before my event. On the day of, the items were still there, forcing me and my guests to clear them out ourselves. Despite this, I was charged an extra **$250** for "unauthorized removal." **3. Billing Problems & Lack of Compassion** - My bank account was hacked for **$5,000**, freezing my auto-pay. Despite notifying management immediately, they refused to waive the late fee--even though my payment was just **one day late**, costing me an extra **$150**. - The staff, including property manager **Andrea**, showed zero empathy. Even if policies couldn't be changed, basic kindness would have made a difference. Instead, their attitude made it clear they disliked their jobs--and it showed in how they treated residents. **Final Thoughts** I can't wait to leave. Bent Tree Apartments prioritizes strict enforcement over resident well-being. If you value fairness, security, or basic human decency from management, look elsewhere. This version keeps your original complaints but presents them more clearly and professionally, making it harder for the apartment management to dismiss. Let me know if you'd like any further refinements!

Their leasing office is a joke! They will tell you just all the right things to get you to move in until you do and all of a sudden you're towed because they didn't do their job explaining or giving you the parking pass.. they dont tell you anything really, just take your money & if you need customer service? Be prepared for the shittiest of the attitudes of them all, as if it is so much of us to ask for them to do their jobs. Need something maintenance? you better triple check they did that right & make sure they are actually doing something because I've had to go thru multiple of the guys to make sure they do their job as well. Shout out to fahar, the only maintenance guy that actually cares. Parking? Almost none existing. They've said for months and months we've passed along your concerns lalalala nothing happens and never will under this management. Pay for parking monthly just to park in the visitors section 10 minutes away from ur building! Idk how a complex could be so careless! It only looks appealing... until u actually get in and its like what have i gotten myself into? Had my apt "renovated" before we moved only to have uneven/not leveled floors & left no instructions to any appliances. If you have no other option sure, but this is my true honest experience. DO NOT MOVE IN HERE. You're welcome!Oh & one last thing they don't tell you?The lockers! It's literally pay $50 a yr for the locker room or u literally can't & wont get any packages delivered & when they go missing... again shitty customer service & they act dumb to not do their jobs. Counting the days until i move out of this shitty place.

I don't know where to begin, we moved her in 2023 as seemed at that time a great fit for us. Little did we know about the parking nightmare here . We are a family of 2 and a baby according to there policy we qualify for two spots I requested and paid extra for convenient parking you can say they gave me a spot that is about a whole street over which is what I paid extra for my wife and I got the regular spot which come to find out it's on the other side of the community I went spoke with the manager absolutely helpless. But did promise me a spot upon renewal. That time came around they didn't have any she said she will reserve one for me by march wich was last month now mind you this a wait from July of the prior year. As I work long hours I come late at night I spend hours trying to find a spot where they wouldn't two me and by the way I might as well have a membership with towing company at this point. Any ways I go back to speak with the so called property manager about what she has promised me regarding the parking situation, and she goes" we won't have any until August, and we already gave you one and gave it back so I don't what to tell you " lady I gave it back because you want me to pay $80 for a parking spot on the other side of complex no where even close to where I live I would basically have to walk from one end to an other. Now I have to come every night tired from work and look for parking when she promised a spot for me in march and now August. This place is already over priced for area... and to top it off they have made my life miserable due to their parking problem. It's getting to the point where I hate the idea of coming home.... PLEASE DO YOUR SELF A FAVOR AND LOOK AROUND MORE TOU GET WAY MORE FOR TOUR MONEY AROUND THAT AREA WITH CONVENIENT PARKING. and I hope they see how much they have effected my wellbeing as I'm writing this at 1am Saturday after driving around for 2:30 hours to find a spot and I have work in few hours. This absolutely ridiculous and unacceptable to the amount of money we pay here and can't live in peace.

They go into your apartments without letting you know, they leave important information out all the time at the time of signing the lease. The leasing agents simply do not do their job, and when they do it's almost as if it's a bother. This complex is not worth the money it charges. There's huge rodents running around the complex, the dog park doors have never worked in the 22 months i lived there, neither did the dog pet spa. The water fountain in the dog park doesn't work. There's been a pot hole by the pool where we walk for months now & they have put a cone over it for just as long & they keep ignoring it as it continues to get worse. For the amount you pay the maintenance just isn't there & they are careless about it. There's also no parking anytime after 7-8pm unless you park 5-10 minutes away from your apartment which is ridiculous because you have to pay $15 extra on top of the rent (which includes random fees that constantly change with no explanation) for parking. You're just paying for the location & because it looks pretty decent.

Management is argumentative, and lies so you can lease with them. People in the office is rude for the most part. Gym really old, same for several years it hasn't been updated in years. The buildings needs maintenance, paint as well as the stairs, although they recently "replaced them" it hasn't been painted. Bugs every where, trash, spiderwebs in every corner, they clean probably once a year and you have to call them requesting to PLEASE clean the breezeway. Dogpark is better and bigger than children's playground. No parking space even though you have to pay per vehicle monthly, if you are lucky enough to find a spot you will be walking at least two blocks from your building. Management loves dogs so complaining about a loud and noisy dog or pee in he stairs or poop in the side walks is NOT an option. Hide fees so if you decide to move make sure you READ carefully your lease and make sure everything is in writing otherwise you can lose. A lot of maintenance needs to be done in every single unit but new management is prioritizing dogparks, asphalt, sidewalks, lease office and honestly not sure what else because you don't see them and whatever it is you definitely won't take advantage of it. Try to find another place if you can. You will be better and happier if you are not living in Bent Tree specially with new management, new fees and new stuff. But the way pictures online are definitely NOT how Bent Tree really looks. Make sure they show you the apartment and building where you are planning to move before you sign the lease. I was unable to upload the pictures to show but unfortunately it was an option.

It was so incredibly loud. I could hear every footstep of my upstairs neighbors reverberate through the apartment. I could hear their dogs running back and forth. It literally makes you feel unsettled and on-edge in your own home. The staff are nice, though!

Be very wary of the new management company (Aimco). Bent Tree was previously managed by Lincoln Apartments with whom I had a good experience. I lived at Bent Tree for two years and Aimco took over during the last month of my lease. They used a photo of someone else's laundry room to try and prove that I did not clean my apartment (I did. I left it better than I had found it) and claimed a "hair" was left in the medicine cabinet resulting in a cleaning charge. Only after threatening to take them to small claims did they waive the charge. The apartments are good and the community is nice but the new management is to be avoided.

This place is full of bedbugs. I lived there only couple of months but it was nigthmare.

I do not recommend this place, it is very dirty, there are many animals.

Their new management is worse than the last one , our air conditioner is not working but they are not doing anything about it , it's been almost a week and it's cold . I have to call them everyday and the person who answer the call is not that friendly, he keep saying they will call me back but they never did . Only one guy works here in the office ( don't know his name ) , he always has attitude, he needs to be fired .

It's a waste of time to even leave a review, but I feel like I have to speak out because I'm so angry and resentful of you all. I moved out of your apartment on July 6th, and I cleaned the apartment to the condition it was in when I first moved in, and I moved in to the condition it was in when I first moved in. However, you went to any lengths to avoid paying the $500 security deposit, and when I received a ridiculous statement via email and complained, I was told that I had to deduct the $150 cleaning fee and receive the rest. What I don't understand is that they put a manager in your apartment, don't trust the manager, and tell you to pay $129 because you signed on the 59th at Notir on the 60th as the date of signing, and then called Jerry, the manager in charge of the move. I called him and he kept repeating things like a parrot, and when I asked him to tell me what to do next with his manager, Dudun, if we can't resolve it here, he said he would finish it, and didn't even give me his phone number. No one even apologized, and like a fool, he took my security deposit away from you. I'm still angry that I paid extra money and I can't sleep. As someone who has lived in Bentree Apartments for a long time, I would not recommend it to anyone and would like to get my money saved. I would also like to advise you that your office manager and Jerry, the manager in charge after your move, will need training. Secure deposit is money kept by the customer, and if there is money to pay after moving, a process of sending a statement and confirming it with the customer seems necessary. I'm so angry I can't stand it.

disgusting.... i though i would die when i found out there are bedbugs and other insect in the apartment. The best part is management doesn't even care. All they care about is ur money.

worst paid parking i have seen after dark you have to entire community for parking

If Hellish customer service is what you're looking for then look no further! My overall experience at Bent Tree was full of mislead information, and also a 3 month late notice that the carpet had to be replaced once we moved out. The carpet was a year old and looked perfectly fine, however they felt the need to scam us out for more money. Do yourself a favor and look somewhere else, this place is the taint of apartments in Centerville, Va.

During my time at Bent Tree the quality of life has gone down significantly.1st - The parking situation currently is a disaster. All but a couple dozen spots are assigned parking. This parking might not be anywhere near your apartment and is a separate fee. The little visitor parking that exists is functionally non-existant since it's always full with residents cars. You will not be able to have anyone visit without risking their being towed.2nd - The removal of several amenities to make room for additional parking.3rd - A lack of enforcement of the non-smoking policies. These policies are not effectively enforced and people openly smoke on their balconies and parking lots.4th - Their "newly renovated apartments" had many, many issues with the installation of doors, windows, and appliances incorrectly or sloppily. While maintenance did correct these issues they clearly went with a bottom of the barrel contractor for these renovations and did little to no follow up to make sure things were done properly.Do not rent here, it is not as advertised.

As I look at the google reviews... I see that I am not the only one who feels that AIMCO.... ESPECIALLY THE DISCONNECTED CEO.. places profit BEFORE the resIdents' comfort, security.... AND SAFETY. The minion named ""George" (I am actually laughing right now because he has the perfect 'minion name'), seems to have some kind of response to every critisism.... and, yet, never takes responsibility. The CEO, who is hanging out with his republican rich friends on his yacht right now.... and couldn't care less about what is actually HAPPENING TO REAL PEOPLE... who HE SHOULD CARE ABOUT (FOR BUSINESS PURPOSES)..... trained "George" well. "Avoid those regular humans AND DON'T get caught up with THEIR ISSUES, GEORGE, while taking their money. Write a bunch of comments that make us look like we care! While making passive aggressive remarks! I NEED MORE MONEY! Good job George. Here is your bonus thst comes straight from the mouths of our tenants children!!!!" CHECK OUT ALL REVIEWS ON ALL WEBSITES before you sign a lease with Bent Tree! The only reason that I don't post this review on other websites is because I am aware of the lack of ethics going on with the management company... and, I need to maintain housing. I fear "retribution" that will actually be "retaliation" if the CEO and his minions find out who it is that spoke.

This location doesn't deserve even one star. It became impossible to live in this apartment complex. First year was a very good to live here, but the second year is horrible. I decided to write this review because I don't see any resolution about the issue I adressed to Aimco leasing office since summer. The life become horrible after a neighbor moved in with a dog which is constantly barking untill noon every night. I addressed this issue to the leasing office, I don't observe any improvements, it looks that they are ignoring me, they just want to make money, but they don't care about people living in here. A big disaster is with the parking. They made a lot of reserved parking lots to drag more money out of the people living here and if you come after 10 in the night you barely find a space to park. Also they are charging for the mail packages, before this was free. I am very disappointed about this place. I am counting down the days to get out of this community. The worse place I ever lived.

Rude staff, hidden fees. Maintenance is slow to respond OR shows up sporadically requesting that you vacate your apartment for the day.

The worse community ever,

Absolutely Not Worth It - Save Yourself the Headache When I first moved in, everything seemed great--updated apartment, decent amenities--but that didn't last long. After a few months, things started breaking: the toilet wouldn't flush properly, the garbage disposal stopped working, and the overall quality of the unit just went downhill. Maintenance did respond within a day or two, but that didn't make up for how quickly things fell apart. Then there are the ridiculous fees. To receive packages, you're forced to pay $60 a month for an app just to access the storage room. Parking was another nightmare--first, there were no spaces available, so I had to pay $60 a month for several months. Then, when spots opened up, the price dropped to $20, but the space was further away, which made no sense. After living there for nearly six months, management suddenly wanted back pay for a "Resident Liability Waiver" because they "forgot" to add it to my account. Their mistake, yet somehow my problem. Moving out was even worse. They tacked on a laundry list of absurd charges--a cleaning fee (even though I left the place spotless), a painting fee (which should be standard between tenants), and a bunch of other nonsense just to squeeze more money out of me. Don't expect to see your deposit again, no matter how well you take care of the place. Oh, and roaches. I went nine months without seeing a single one, then suddenly, after a new tenant moved in below me, they appeared. Management's solution? Spray twice and call it a day. Spoiler alert: It didn't fix the problem. The only positives? The park is nice, and the dog park is decent. But that's not enough to justify the price, especially in this area. Do yourself a favor and look elsewhere.

My grandmother lives in Bent Tree for a couple of years now it just keep getting worse with parking before they had stickers now it's assigned numbers. It's impossible for family to visit when the parking is limited people would park at the future resident but, now all of the sudden they tow your car be aware they did for mine tonight. Unless you want to park out by the townhomes.. Update 7/11/25 It just gets worse and worse here. I was planning to move here for myself but, that won't be happening anymore. So I come out to my grandmothers home due to she is an elderly needs assistance. They are being stingy with visitor parking spots now all of the sudden you can only use certain amount to use per year. Which should always be notified to the people living in the apartment. What they could do is, give out reminders that the passes are running out. They don't care Bent Tree is money hungry. Oh did you see that they made more residential parking spots by the leasing office and went made the visitor parking across the street. What a joke. A hazard for all of us to walk across with the cars driving fast...

Not enough parking spaces even when you pay your $15 a month. Across my apt they just take a spot and put reserved. Really!!!!!!! Which you can get if you want to pay $40 a month.

Worst apartment I've ever lived at. They've gotta rid of visitor parking, tried to illegally make me move into an apartment hat was under construction. Rent is not worth it, there is no parking, management office is literally insane. Move anywhere else.

The new management is worst ever I experienced. There is not enough maintenance staff. Any emergency maintenance, we have to wait for 3-7 days. They don't pick up the phone from tenants and also do not reply the phone. Office staff do not keep the record properly too. Last month, they misplaced the check (rent) and sent another letter with late fee. When we went there and asked about the situation, they said, "you gave me the check but I did not accept, so you have to pay rent but we could discount the late fee." What the reason, they did not accept that specific check and discount the late fee? But accepted all other checks. There is no CCTV camera and receipt for proof. I highly recommend them to set up CCTV camera. On 05/08/2018, there was baby shower at my apartment, I asked the visitor parking for my relatives but they denied to provide visitor parking, so my guest unable to participate in baby shower. Office manager (Sonia Anzar) was so rude and treated me as animal (pet) like animal does not have friends and relatives.

If I could give 0 stars I would. I wouldn't recommend this place to my worst enemy. It's an absolute scam.

I've had the unfortunate experience of living in what I can only describe as the WORST apartment complex I have ever lived in. Anyone who has claimed otherwise, must be living under a rock. We made the mistake of paying to live in one of their supposedly "renovated" apartments, and let me assure you, it was an absolute joke. At first glance, everything seemed appealing. However, the illusion quickly faded once we settled in. The so-called renovations amounted to nothing more than new appliances, creaky wood floors, and a hasty paint job to cover up any visible signs of disrepair. Our apartment had evident water damage, which the management believed could be remedied with a simple coat of paint. It was clear that they cared more about appearances than actually fixing the underlying issues. To make matters worse, the "new" appliances turned out to be more like faulty hand-me-downs. We encountered numerous problems with them not working properly, constantly causing inconveniences and frustrations. Attempts to address these concerns by contacting the office or the community manager were met with complete silence. The lack of responsiveness and accountability from the management team was astounding. This apartment complex is plagued with severe issues in communication, organization, and accountability. It is disheartening to witness potential residents being misled during their tours, only to discover the true nature of this place after signing their leases. Once your lease is signed, the staff couldn't care less about you or your concerns. It becomes painfully clear that their only objective is to fill the units and collect rent, disregarding the well-being and comfort of their tenants. While the initial rent might seem enticingly affordable, don't be fooled. Bent Tree Apartments will find any excuse to nickel and dime you with exorbitant fees once you're locked into a lease. If you enjoy living somewhere where the management treats you as a joke, disregards your concerns, and fails to provide a comfortable living environment, then by all means, this is the place for you. However, if you value your peace of mind, a responsive management team, and a well-maintained living space, I urge you to look elsewhere. Save yourself the frustrations and financial surprises that await you at Bent Tree

Since the change in ownership, the leasing office is slower than the previous leasing office staff. Not that that either were responsive, but they have no idea how to finalize a lease or check that you have renters insurance correctly. Then they want to put the responsibility onto the people renting and charge them an additional $300 per month because they can't update their systems correctly. Then they waste your time by making you verify your renters insurance by having your insurance company call them directly confirming that you have renters insurance, but still can't update their systems. They don't return your calls or emails so the only way to get something done is by waiting in their office for 30-60 min only to hear them tell you they are sorry but need something else. Professionalism is not a word in their dictionary. Update: Been a while, not much has changed since. Appliances will not be replaced if they "run". I wash dishes by hand because they refuse to replace my washing machine because it "runs" and they have the nerve to tell me I need to rinse dishes before putting them in. You think I don't know that . I put dishes that are completely clean in, wash it, and it comes out dirty. Can't wait to move out in 4 months. PS. Good luck having guests over with their small a** visitor parking. Guests will probably get towed parking in other spots, unless you want to park at Spa World and walk over Update 2: Washing machine still leaks and doesn't clean properly. Every time I call the office they just send a "maintenance" person to run the washer and leave. Good luck with any water damage, I will not be held liable for it.

Terrible services, rude staff, apartments full of Bedbugs!!! The worst apartment complex I have ever been! Never more

Moving to this community was the worse mistake that I have made this year. If you are plaining to move to this community, please visit other apartments in the area because you will struggle to adapt to this environment. You have to pay for trash removal and they don't even want to take your recycle so you have to walk to the dumpster (what is the point to pay extra money) parking spaces are to narrow and the leasing office don't give you extra permit if you have visitors, parking lot is too dark at night, also people steal your stuff from your balcony and the office is not doing anything to stop this issues. I have to call maintenance to repair the sink, laundry, refrigerator, and the floor every month because they do not want to replace them with a new one. Also be aware that they use your balcony outlet when they work outside and they do not help you with the electricity bill. Even more, landscaping crews come too early and you can hear them talking and screaming because the windows are too old and the glass is thin. If you are leaving on the ground floor you can hear every single step from your upstair neighbor. They make you pay for water and other communities in the area don't charge for water and the list goes on and on. I am looking forward to leave this disgusting community.

Probably the worst ran apartments I have ever lived in. As touched upon by other commenters, you will be walking from giant or an adjacent neighborhood if you get home a little later. Management will never respond to you about anything. Th floors are uneven, I had a burner not even connected to anything. This place is absolute trash. Please do not move here!!

Updating this review to give a bit more transparent information:-there have been a couple nights where there have been 0 parking spaces in the entire apartment complex. I had to park in a fire lane, and emailed to say I was parking in a fire lane and never heard back. Reminder that you pay $15/car per month just for basic parking.-constant construction is going on. We have had people doing some construction on our deck without any type of notice. Just this morning I heard some noises outside and found someone on the deck with a ladder. Again - didn't receive any type of notice or time frame for this to be completed, and my screen door curtains were not closed.-our door will not completely shut to them point of it jamming nearly everytime we try to close it. If you're moving in, I recommend buying something to seal the door and also have something for under the door to stop air from coming in. We can see right through our door currently. We also still have water damage on our ceiling that we were told would be fixed back in July.- I have really tried to be patient and understanding, but I regret moving here every day. No one has reached out to me since our move in to discuss these concerns. I very strongly advise you to look elsewhere. The cost seems cheap, but our rent has gone up a lot more than we were initially told, and the itemized statements are extremely hard to understand/disorganized. I really hope something changes very soon. Again - I'm not one to take the time to write bad reviews, but this living situation is pretty bad to say the least. I have been a resident at Bent Tree Apartments for a little over 2 months. Pros: -convenient location to 28, 66, etc. -maintenance team rocks, and is very friendly and efficient-dog park for dog lovers and owners-pretty neighborhood with lots of trees and paths for walki Cons:-hidden fees everywhere. Our base rent for a 2Br/2B is under $1,552, but with water, trash, sewage, parking, etc it equates to ~$1,670. This doesn't even include the $300 admin fee we paid for a gym that isn't open, the $50 locker fee for packages that are still delivered right in front of my apartment, $50 charge of each pet per month, $3 for pest control when there is a big bug problem, and my separate bills for internet and electric. On top of that late fees are charged the day after you miss rent and they charge $100. There is NO grace period whatsoever (in the lease agreement)-floors are so uneven we can't even put things on our shelf without things rolling off. Water damage on ceiling hasn't been fixed, and we have reached out multiple times. -super loud environment. We are located right next to a major road which factors into noise, but additionally the walls are so thin you can hear your neighbors very easily - even them turning on the shower -little to no visitor parking, especially after 7pm. They provide about 15 spots total for visitor parking for the entire community, so if you plan on having guests over, they likely won't be able to park there unless they get there very early in the day. -has no communication about lease or move in info until the day before I moved in. Received the finalized lease document less than 48 hours before move in. I hate writing bad reviews, especially because my boyfriend and I were so excited to live here. We will not be renewing our lease and we urge anyone to read this and think carefully before renting. Hopefully things change for future renters because it really could be a nice place to live.

Rude staff, bed bugs, AC made in 1986. Old apartments and dirty area full of insect.

In my 3 months being here I got towed three times and not a single one was my fault and instead of paying for it they made me pay out of pocket and they just reduced the amount from my rent so if I had no money to cover it my car would be sitting with no fault of my own and now they cut off my electricity, again to no fault of my own and we lost about $500 in food and milk that was breast milk that was pumped and have had no power for three days and renters insurance here does not want to cover it and again to no fault of my own and we still don't have electricity and don't know when it will be turned on and all the leasing office has said is I'm sorry I know that sucks. I would give 0 stars if possible parking sucks 90% of times my visitors have to park across the street my spot is far from my apartment and they add so many charges they don't talk about I'm the beginning suck at giving mail keys the only good thing here is the maintenance team which I imagine is from the amount of practice they get again I do not recommend this place I'm the slightest.

Don't move here Don't waste your time and your money here The service is too bad ,they just waste your time You can't go to sleep when your upstair neighbor want to walk or get shower cause of sound Extra charge for nothing Even get charged for parking spot , can't find any spot to park Your car will be towed even you park in your spot

I kept holding back on putting in a review for Bent Tree Apartments in Centreville, VA but now I have no choice. I had to move out in less than a month. Never mind the parking hassles, especially coming home after 7pm with bags of groceries and a Baby to feed and no parking available where I have to drive to the HMart plaza to park and walk back on numerous occasions and also pay a monthly parking fee, who charges parking for a place they call your home?, and never mind the exorbitant amount of monthly fees and service charges that are added onto the rent where you may as well go to a nicer more expensive place where you are going to end up paying the same amount, but the straw that broke this camels back was when the two leasing agents absolutely promised me they would not charge me for cleaning expenses when I moved out. This was their word of honor and of course I did get charged. My email response was sent to the property manager and she would not honor and uphold their promise. A real dishonest loser. Dishonesty is something I can't take especially when it comes to monetary concerns. They can keep their cleaning expense but I am going to keep this review up for a long time. Think multiple times before moving here. The reviews do not lie about this place.

Scammers!!!! Full paint job. Full clean! Damages and termination fee $7000. I'm glad I took a nice video of my empty, clean apartment when I vacated it for the judge to see. This has to stop, and the three people in the rental office need to be held accountable for the lies they produce just to scam people out of money. Along with that, someone goes out of their way to stage some dirt or something in the refrigerator and other places to say they had to clean.You have to be thinking mighty hard to stage dirt or anything to scam former tenets out of there money.

I am a current costumer for Bent Tree apartment, my ac hasn't been working for the last 2 weeks, I was told ac part had to be special order so I'll be 4 weeks without ac, just go somewhere else to rent

DO NOT MOVE HERE!!! First and foremost, it is evident that the sole focus of the company is making money and charging fees wherever possible. Instead of fostering a positive living environment, the management seems to prioritize finding new ways to extract additional charges from the residents. Furthermore, so-called "remodeled" apartments are nothing short of disappointing. The management's definition of remodeling appears to be limited to a hasty paint job, with little attention given to actual improvements. The lack of quality and attention to detail in these "remodeled" units is disheartening and misleading, and we're left with subpar living spaces. In addition to these issues, the overall level of organization and professionalism within the company is severely lacking. Communication from management is often inconsistent, delayed, or entirely absent, leading to confusion and frustration among residents. Lastly, newly implemented assigned parking system has been nothing short of a nightmare. It seems as though there was little thought or consideration given to the placement of assigned parking spaces in relation to the corresponding apartment units. Instead of ensuring proximity and convenience for residents, the assigned parking spots are scattered randomly throughout the complex, leaving residents to trek significant distances from their parking space to their apartment unit. This lack of coordination and planning demonstrates a complete disregard for the comfort and convenience of the residents. Save yourself the headache and do not move here.

The customer service is horrible. I was wasting 30 mins to visit Bent Tree Apartment. I had an appointment two days ago. But their employee locked the door and let me wait for them for 20 mins. The lady who talked to me was completely rude. No explanation for late or any greeting. Her face made me feel like I owed her a thousand dollars. I had no idea such a person could be a customer service representative with this attitude. I feel deeply sorry for their company. BTW, the information on their website is not accurate. You will get a different move-in date or price when visiting this place.

They don't even deserve 1 star. And I don't even live here. My car was towed from a visitor spot because I had "been there 24 hours".... if you call driving to work, picking up a friend from the airport, driving to dinner and then coming back. Bent tree says you can't be there for 24 hours straight.... BUT Tow truck company says you can't be there 2 nights in a row now matter if you leave. Bent Tree...... please get your act together. Communicate with the tow truck company AND the residents the same policy. You got rid of the passes (which was ridiculous) to make the dumb visitor spots and those reserved spots that no one uses. Terrible. No wonder everyone is leaving. This is just one thing I witnessed visiting this complex.

I believe this property lacks professionalism as the leasing specialist I was emailing with had originally scheduled me for the wrong time. 5 minutes past the time we were supposed to virtually meet for a tour she emailed me with a link. Another 5 minutes passed and I emailed asking when someone would hop on.. she said give it 5 minutes. Finally after waiting 30 minutes past the time of having my virtual tour I gave up. I responded about no one showing up and she said oh did no one get on? ---- obviously not. She said she'll forward feedback to management. If you value your time and work from home and are in between meetings like myself all day, think twice about this property. They have no sense of urgency or professionalism. I hope management can understand that if you're going to offer virtual tours, you should probably make sure your staff can actually show up on time or even show up at all! Really a shame.

Their good reviews are fake for the most part. Summary: Bent Tree is an average apt complex with a bunch of people trying to make money by trapping clients by some customer service BECAUSE THEY GET PAID COMMISSIONS MAINLY. So if they don't trap you, they won't get paid. If they need to compensate residents, they act like it's not their fault and when you need to pay the rent 1 day late they would charge you a late fee(I think like 100-150$) And if you are a resident with any of these problems: parking, car scratches, clumsy neighbors, car being towed, trying to call the office (rarely they answer), you will have to figure it out on your own. Good luck My honest advice cuz I really hated this place is to Stay away!!! Just thinking: Why would you pay 2500$ or even a bit more on a 2-bd apt for a "Luxury" apt (it's not luxury at all, actually) while you can pay a bit more to rent a whole house (3 or 4 bds)?! First experience: Really bad experience and only in less than 2 months. It is too expensive for this bad quality. Insects in the apt and on the stairs and they charge for pest control! Pets litter all over the community. You can hear the neighbors like they are with you in the apt even if you live in the very top floor. We had 3 cars for 1 night (2 mine and 1 rental) so we decided to park 2 cars in our official parking spots (one car of mine and the renatl) and the other car of mine parked in a spot that's not formally parking but other cars where there then my car was towed! because of only parking a few hours for only 1 night and while they know our plates and each car owner, but still they have a CONTRACT with a towing company to tow residents' cars to most likely get money out of. So they make the issue and they know that it's not easy to get a 3rd parking spot and they tow cars too! Instead of giving a few hours grace period to move the car or even they can give a warning if they care about customers. FYI, Some neighbors' cars were broken into to steal things. I had 2 parking spots and one of my cars got scratches twice because of the clumsy neighbor next to me. They told me to figure it out on my own. Really, what a good customer service . An update: I decided to leave to get a better place and they charged me for 5 months (2 months notice and 3 months penalty) plus taking almost half of my deposit for BS. Staff there is trying to be nice to trap you by sugarcoating the reality while Bent tree is less than average community, be careful! Tried to reach out to the financing team to finance the penalty because they offered that and they were never responsive at all.

No effort to help their residents, worst treatment I ever received, they should automize all their phone options, since they won't offer no other options other than what we already know we have, this is my second year and I was trying to renew my contract but they would not understand the actual situation we are going through, I would not recommend this place to nobody, other than it's location, once you are a resident they won't care about you.

We have been living in this complex for about 1,5 months. Even though the leasing office rep who was signing us up and worked with us was very responsive and nice, there were so many issues with everything else. There has not been a week when we wouldn't have to go to leasing office or submit the requests for maintenance. Initially, when we came to check the apartment, there were issues with a lot of things (so it wasn't inspected by their staff). We filled out the inspection sheet but still not everything had been fixed until today, even though we brought it up few times. I guess as long as it's not life-threatening, they don't care about your comfort. It is just an old complex poorly maintained. We were happy that we could lock in the rent for more than a year prior to moving in, but now we wish we could move out...

I will be writing series of reviews regarding bent tree apartment. we lived for total of 3 years in 2 different units. On the 2nd unit, we lived for less than 24 month and we were charged for 30+ months worth of carpet damge, appx $17 per month based on their calculation. Staff/manager was very reluctant to explain/discuss the matter but to present you with "INVOICE/BILL". We were present on the final walk through and inspecton day and no such claim was mentioned. Existing carpet when our rent started was NOT new so it probably was in a condition to replace from normal wear and tear. I didn't have to pay for the carpet on the previous unit that we lived in, but had to pay for the 2nd one regardless. I BELIEVE MANAGEMENT HAS BEEN CHANGED SINCE THEN. As those of you who read not just my review but others below, you can conclude that last tenant who stay in the unit will have to pay for the carpet REGARDLESS. All apartments and rental units have pros and cons. it just really sucks when they get you at the end just because you are leaving. Hope this review helps some of you. I will write more later. Thanks for reading.

I moved out months and months ago. I was curious to see if the apartments reviews were going to continue to go down.... as I KNEW THE REVIEWS WOULD. Shockingly, I saw a bunch of 5 star reviews. Then, I saw who were writing the reviews. If you look at the actual people writing positive reviews, you can see that they all work for Bent Tree in some form. Whether it be landscaping people or contracted people in the rental property industry. THAT IS NOT HOW YELP IS SUPPOSED TO WORK! These people writing positive reviews are extremely biased.... and probably ARE NOT RESIDENTS! I hope Bent Tree isn't paying them extra or pressuring them to write false reviews. Obviously, it is one of the two.

I would give this place 0 stars if I could DO NOT MOVE HERE, in my 2 Years here it's been nothing but headaches First year: we got towed 3 times to no fault of our own but because the leasing office couldn't give me a spot that was actually open so the owner of the spot that hadn't moved out yet got us towed and that happened THREE TIMES & THEY MADE US PAY FOR IT AND JUST DISCOUNTED IT FROM RENT that's terrible thank goodness they got it right the fourth time also maintenance team will just go into your home with no notice nor schedule and I've been told by a friend that also lives here she said not only did they go into her place but they touched and moved her intimate clothing without permission and that's 1000% unacceptable To add to the terrible organization of parking they never have visitor parking available unless you let them know weeks in advance so you can pretty much never have company over because they will be towed and you can't park anywhere nearby because again you will be towed. They also have expensive rent and subpar accommodation the grills never work the gym equipment is out of order a whole bunch and they add a fee on top of the rent for parking spots, lockers in the mail room which delivery driver just drop off there even if you don't want them to then you have to pay $50 to get your package and even then we've had packages stolen on multiple occasions and AGAIN the leasing office takes no accountability. SECOND YEAR: my in-laws car got towed even though they had a visitor parking they changed management 3 times and my car got STOLEN AND THE OFFICE DIDNT PUT OUT ANY NOTICE AND SAID TUFF LUCK PRETTY MUCH and never followed up or anything This complex is very predatory they just want you in and once you are you're trapped and getting charged for everything. They also have terrible air quality in here since moving here I got asthma and didn't know why because I've never had any breathing issues come to find out there BIO GROWTH (MOLD) IN PRETTY MUCH ALL THE DUCTS HIGHLY DO NOT RECOMMEND THIS PLACE IF YOU HAVE HEALTH ISSUES, ELDERS OR KIDS. They also say they have a "Smoke free environment" but there people smoking on their balcony's all the time and certain building just smell like Weed on all floors the manager is really lazy and any time you need anything from the office plan on just standing there for a half hour before you even get greeted. Also they have over flowing trash all the time and I always see raccoons there so be weary.also you get one spot per room they say they'll put you on a waitlist but that's BS IVE BEEN ON A WAIT LIST SINCE MOVING HERE AND NEVER HEARD BACK THEY SAY "I HAVE TO PUT YOU AT THE BACK OF THE LINE" but what they mean is "I HAVE TO PUT YOU AT THE BACK OF THE IMAGINARY LINE SO WE CAN KEEP YOU FROM BOTHERING US" OVERALL DONT RECOMMEND AND ESPECIALLY IF YOU HAVE KIDS THEIR PLAT AREAS ARE FILTHY AND THE "WATER PARK" had green water when its working its gross how neglectful this place is.

zero stars! For reference, I paid my rent on time every month and left the apartment better than received and had zero deductions from security deposit. A few things that happened during my tenancy: - Was missing actual windows in the middle of winter for almost two months. I was never reimbursed for heating fees 3X the normal usage. -Literally part of a MAC make up container was glued onto the bathroom faucet as a replacement piece. - Went almost a month without a functioning AC because they "forgot" about my service call - Carpet beetles for months with no action - Had to wait weeks and put in 3 repeated service requests because maintenance thought it was ok to have a mold covered dishwasher.Eventually it was replaced. - Carpenter Bees EVERYWHERE in the spring/summer because the place is literally rotting. - Was invited to a welcome event via email and promptly kicked out once I arrived because it was for invitees only??? - Contractors showed up at my apartment on several occasions without proper notice as due by law. - Never given proper notice as required by law for move out inspection. Employees retaliated against me when I pointed this out. -Charges for trash and other items that were inconsistent and/ or violated lease agreement. The list goes on. Avoid this place at all costs Aimco only cares about how much money they can squeeze out of you for everything.

if your looking for a place where nobody knows whats going on or whats happening this is the place for you. you need a question answered? that will never happen. you want to move parking spots? its going to be like pulling teeth. please spend extra money and go somewhere else between ALL THE HIDDEN FEES and broken amenities ITS NOT WORTH IT!!!

The office management people are not there to listen to you. They're only there to get the money is what I have felt from them. They were not friendly at all when I was speaking with them. I would ask them to fix something in my apartment and they would just start talking about different thing and don't even listen to what I'm trying to say. Everyone in the office is not willing to listen. If you're just going to live here and not do anything else, it's the best location but if you're really going to live here like you're living at home, this is not the right place for you to live.

I cannot wait until my lease ends and I can move out of this dump. I would have given this place about a 3.5/5 under the old management. Under the new management though, even 1 star is too much. They changed the visitor parking policy so that you basically cannot have a guest stay more than 3 days a week, and if the visitor parking fills up, then sorry, guess your guest can't stay. There were not issues with parking before. Worst case scenario is you had to walk a little farther to get to your apartment. It's ridiculous. There also has been a big increase in the amount of trash I have seen around the apartment complex since the new management took over. It's not just trash either, but dog waste as well. When I brought this up to management, they basically ignored me. I had to email them at least 3 over the course of a few days before they finally had someone clean the trash up. While on the topic of being ignored, chances are you will have to email management multiple times before they even respond. So yeah, don't move here.

I WOULD GIVE THIS 0 STARS...Here I am again with another issue this company needs to fix. I drove around 20-25 MINUTES looking for a parking spot in my own community THAT I PAY $15 dollars for EVERY MONTH. For a company that charges this much and doesn't have enough parking spaces to accommodate people getting home late is RIDICULOUS. I had to park in Little Rocky Run and walk 10 minutes just to get home.... Instead of building a stupid fcking dog park why don't you build more parking spaces? I saw at least 10 reserved parking spaces that were empty.... instead of up charging residents for premium parking spots why can't this cheap ass company provide more parking?! Im 100% positive Im not the only one with this issue. I can't wait move out and never step foot in this complex again!!!!

Writing this review while I'm parked at Bella Pizza because I do not have anywhere to park. Even though there are 20 reserve parking spots open , that nobody reserved....I must say, this is the dumbest thing I have ever seen

Some staff are friendly, maintenance staff don't seem to care, good location. The apartment buildings are a very old, and something breaks on a weekly basis.

Overpriced as hell for its quality. Floors are uneven. Charging ports are cheap and loose and will pop out so bugs can just crawl in through the hole. 1600 for a one bedroom. Horrible sewage system. Do not rent here.

No charging stations are installed here.

I had a terrible experience living at Bent Tree Apartments for a few years. When I moved out, they demanded extra fees for cleaning and painting the walls and refused to return my deposit. Despite professionally cleaning the entire apartment, they still asked for receipts and additional documentation. It's the worst place to live. I can't understand why there are positive reviews for this place; they might be from paid reviewers or friends of the management, not actual tenants. This place doesn't even deserve one star. Do not move here! The management is terrible and treats tenants like just another source of revenue. The entire complex is a money grab. Parking is a nightmare--you can't park in front of your building and are forced to park two blocks away, often with additional fees for these inconvenient spots. Moving here is definitely not worth the hassle.

I was a resident at Bent Tree for almost 6 years. The conditions there became increasingly worse over time. One of my biggest concerns was the handling of community trash collection. As large trash dumpsters and a huge compactor were near the front of my building I was forced to see (and smell) this mess every day. I did not want guests to visit because of how embarrassing it was. I'm sure it is a very unhealthy situation as well. The conditions of the common areas was a problem also. Whereas other apartment complexes have cleaning crews that walk the grounds regularly, keeping the grounds clean, this complex absolutely did not. I could go on, but you get the gist of it. I would not recommend this complex to anyone.

Current resident here, I wouldn't walk I would run away from This place. Regrets on moving in. Advertising no smoking, everyone smokes and it seeps through the air ducts. Wanna park? $60-$120 got a parking space that's damn near a 8 minutes walk! Want friends over? Well people take up and hog guest parking for weeks, not to mention venders park in your spot for hours and you can't get a hold of anyone. They say you can wash your car, oh that's great! NOPE! Spots are hogged by people stealing spots, okay fine surely you can fill a bucket up with water? NOPE handles are all broken nice. Basically only nice thing is the semi renovated apartments that you pay a premium for. Counting the days for this year to up

Parking is awful. Trying to park past 8 pm is a struggle none the less. The community here doesn't seem to care for any rules set forth by the leasing office. When I first moved in I was told that this was a Smoke free complex, the second I parked the moving truck I see 2 separate groups of people smoking outside my soon to be apartment. Noise complaint are ignored at Bent Tree so if you are naturally a noisy person this is the place for you. I've probably submitted 10 noise complaints and that doesn't do anything. Overall I would recommend not living here.

Stay away from this apartment complex! I was treated wonderfully when viewing the apartments, however after not being able to move forward I was informed that the refund process ($600) would begin and I would be refunded in the next 48-72 hours. It has been almost 2 weeks! After I realized earlier this week that my money had not been refunded, my friend checked our application status online, and it was still showing In review. After calling the office I was very rudely spoken to and the woman seemed baffled as to why I was online checking the status, of course because I had not received my money! She then informed me that the process had not even been started and that i would have to wait another 48-72 hours. Unacceptable!I have even contacted corporate and will make every effort to make this situation known, and I will also be contacting my bank to have every dime returned. Stay AWAY.

So unprofessional people/staffs, worst after management changed, they are not sure about what they are doing, if you need to meet the staffs regarding anything makeup your mind to separate couple of hours for even a small stuff, experienced a lot of times. Weird staffs, really upset.

My partner and I lived at Bent Tree Apts from Mar '22 to Jan '23. We terminated our lease early because it was that bad, so bad that we paid hefty termination fees to get out. Tip: get a lawyer to look at your lease before signing anything! Before our move-in day, we were unable to get in contact with the leasing agent that coordinated our move-in. We later found out that our leasing agent left the company and forgot to transfer our information to another agent. Our move-in day was also on a Sunday so the leasing office would have been closed. Good thing we kept bugging them about it--otherwise, I'm convinced we would have never gotten our passcodes while still getting charged rent. Within the first week, we noticed evidence of previous water damage all over the apartment unit (e.g raised flooring, cracked walls, water stains). There was also an ant infestation that came from outside our first floor unit; we had to seal the trim with tape to keep them out. Another issue is that there is a shortage of parking spaces. We paid for general parking spaces every month but were not guaranteed spots after 7pm. A few months later, our ceiling flooded with sewage water near the HVAC vents on two separate occasions. This explained where the signs of prior water damage throughout the apartment unit came from. Another big concern was that the maintenance team entered our unit for an unannounced VA state inspection. The maintenance team told us at the door that they knew some units did not receive a notice, but they still apparently needed to enter that day anyway. Luckily, we happened to be home at the time and were able to calm down our anxious dog. If this is a routine state inspection, shouldn't they have known about this for a while? Why couldn't the maintenance team have rescheduled the inspection when they realized that some units were not notified? We felt very strongly about this because we had a lot of concerns about our rescue dog being home alone with any strangers in the unit. When we brought this concern to the attention of the leasing office, they told us that all units were absolutely notified ahead of time. It took a lot of persistence on our end before they finally checked their e-mail distribution list and realized that some units indeed did not receive the notice. However, instead of apologizing for the gaslighting, they shoved this under the rug and promised not to do this again. Except it did. Needless to say, we lost all trust in Bent Tree after this experience. There was a drain in the hot water heater closet that collected the runoff from the HVAC of all the units above us and it constantly dripped with water. A sewage smell appeared every 2 weeks and it permeated throughout the entire apartment. There were random fees added to our invoice every month; however, we don't know where that money went to as they never did any landscaping in the Fall or Winter and only raked the leaves twice the entire season. The complex was hideous with all the leaves that would rot in the grass and encourage snakes to hide underneath (and yes, we did see snakes). Bent Tree's online portal is also a mess and you can't track what you're being charged for as the charges are not listed in any sequential order. As others have mentioned, we received an automated message that our batteries for our door lock were dying and scheduled a date and time to have replacements dropped off. They were never delivered and we had to buy our own out of fear of getting locked out of our apartment. We confirmed later with the leasing office that their AI assistant rarely works. Maybe they have it figured out by now, but I wouldn't get my hopes up on it. Overall, terrible experience that negatively impacted our quality of life. You could rent a better apartment at a similar price point that comes with fewer headaches.

The past 3 months have been a nightmare. They're renovating all the apartments which is fine but taking way too long for it. The noise starts at 8am Monday through Saturday all day until 7pm. We are exhausted, our animals are scared and changed their behavior and it is just stressful. They came to replace all of our windows and bothered us 3 more times to check if everything was completed- couldn't that have been checked only once? I'm so so happy when our lease is up so we can get the hell out.