Bent Tree Apartments

if I could have less than a star I will give it this horrible apartment complex. Since Lincoln property sold to the new owners this has become so horrible and unsafe place I will not recommend it to anyone. Now a lot of drunk people live in the complex and they don't respect the piece of the other tenants They stay after 1 in the morning drinking in the balconiess and playing music very laugh and some of us have to work early in the morning and we need to rest They also are leaving the dog without leash and one of the dog bite my brother I am glad it was not a child I can't imagine the damage that he could to a child. The new staff in the offices not doing anything about those incidents or to solve the problems. We send them an email because they have been doing some construction work in the complex and they scratch our new car that we get from the dealer not too long ago GUESS WHAT THEY HAVE NOT ANSWER TO THE EMAIL NOT EVEN TO BE RESPECTFUL. Another issue in the complex is that now if you came after 9 pm you will not find a parking space. You have to go and park far away in the street IMAGEN IF YOU ARE A WOMEN AND YOU GET OFF FROM WORK AT 11PM AND YOU HAVE TO WALK IN THE STREET BY YOURSELF SOMETHING DANGER CAN HAPPEN TO YOU. Also the personal in the leasing office are very slow and rude if you can to pick a package you have to way a lot of time and they always make a face to give you the package its like if you are living in the complex free and they are not getting pay from the rent that you are paying. I live here for more than 3 years when LINCOLN PROPERTY HAVE THE COMPLEX AND I DID NOT COMPLAINT. I WAS VERY HAPPY TO BE PART OF THIS COMMUNITY. NOW I just want my lease to finish and move from this very unsafe apartment complex.

I don't live here, nor do I plan on renting here. If you're going to overcharge for apartments, make sure to update the whole unit. Not just the light fixtures, floors, and kitchen blacksplash. Location? I've looked at apartments two steps away from Dunn Loring the same price, and the second bathroom wasnt the size of a shoebox. Yea they're under new management. The person we spoke to seemed nice. But I didn't plan on speaking for an hour before actually viewing the apartment, I knew something seemed up when he was speaking so highly of the complex. Sadly the apartment didn't match his words. Thanks but no thanks. I normally don't write reviews, nor did I need to. But I felt like sharing my experience.

Just I can tell you horrible management and shoddy apartments. You can hear neighbors voices even the siphon. You wont find a parking spot after 7 pm.if you are willing to wait a month to unclog your clogged sink, welcome to Bent Tree Apartments. I m sure you will not do it.

Here's a rewritten and more polished version of your review, while maintaining your original concerns and adding clarity: --- **Disputing the Bad Review - My Experience at Bent Tree Apartments** I chose to rent at Bent Tree Apartments and signed a two-year lease because I've worked in Centerville for six years and love the area. Unfortunately, my experience has been far from positive. **1. Parking & Security Issues** In my first month alone, my car was towed *twice*--despite having a permit. Even worse, multiple new cars in the neighborhood, including mine, had all four tires stolen. The lack of security and towing policies felt predatory rather than protective. **2. Broken Promises & Hidden Fees** I rented the party room after being assured that kids' toys and small furniture would be removed before my event. On the day of, the items were still there, forcing me and my guests to clear them out ourselves. Despite this, I was charged an extra **$250** for "unauthorized removal." **3. Billing Problems & Lack of Compassion** - My bank account was hacked for **$5,000**, freezing my auto-pay. Despite notifying management immediately, they refused to waive the late fee--even though my payment was just **one day late**, costing me an extra **$150**. - The staff, including property manager **Andrea**, showed zero empathy. Even if policies couldn't be changed, basic kindness would have made a difference. Instead, their attitude made it clear they disliked their jobs--and it showed in how they treated residents. **Final Thoughts** I can't wait to leave. Bent Tree Apartments prioritizes strict enforcement over resident well-being. If you value fairness, security, or basic human decency from management, look elsewhere. This version keeps your original complaints but presents them more clearly and professionally, making it harder for the apartment management to dismiss. Let me know if you'd like any further refinements!

UPDATE: MOLD AND MILDEW BUILD UP if your looking for a place where nobody knows whats going on or whats happening this is the place for you. you need a question answered? that will never happen. you want to move parking spots? its going to be like pulling teeth. please spend extra money and go somewhere else between ALL THE HIDDEN FEES and broken amenities ITS NOT WORTH IT!!!

Its been 2 month since I moved in and my experience here has been horrible. I am getting hit with hidden fees like crazy. --You have to pay for their delivery service to the locker (one time fee) which they still deliver it in front of your door--The gym is being renovated but you have to pay for that service (not even prorated) even when you can't use it.--Electric service pay separately to Virginia Electric however... you get hit with the prorated service for the day you didn't set up an account of $50 one time service fee on top of that $5.25/month service fee for god knows what.Below is some of the charges from the statement (copied and pasted)--Vacant Service Fee 06/04/2019 - 06/11/2019 $50.00--Service Fee Conservice is a service provider contracted to prepare monthly statements and provide conservation resources. $5.25--Acct. Setup This is a one-time fee to setup your Conservice account. $10.00--Energy Conservation Fee 06/04/2019 - 06/06/2019 $2.00 (not even sure what this is and this is monthly or in the future going to be higher)PLUS$15/month per car for parking (not enough parking spaces...good luck)$50 for locker delivery service (they still deliver to door)$14.33 for insurance (if you get it through Bent Tree)PLUSWater Base ChargePest ControlSewerSewer Base (different from Sewer charge)TrashWater (difference from water base charge)I am not saying all the charges are not reasonable however, the hidden fee and one time fees are ridiculous.I currently pay $1500 base rent $30 for 2 cars $14.33 for insurance = $1544.33+electric+all those other fees will run you about $1750 minus the one time fees for everything.BEWARE!!!!

I am a current costumer for Bent Tree apartment, my ac hasn't been working for the last 2 weeks, I was told ac part had to be special order so I'll be 4 weeks without ac, just go somewhere else to rent

I used to like living here. Everything has changed in the last year or so. Parking sucks and they still charge us monthly for it. There are at least half of the reserved spots not being used. They built a second dog park instead of fixing the basketball court which is across the street and barely anybody knows about. I've had issues with maintenance not showing up for days at a time. Our stairs and walking areas are almost always dirty. We have had communication problems as well. The phone is never answered and emails are responded to days later. Not the way someone wants to treated if they're paying rent to live somewhere. Old management was way better.

disgusting.... i though i would die when i found out there are bedbugs and other insect in the apartment. The best part is management doesn't even care. All they care about is ur money.

This apartment Complex has gone downhill fast. I would advise anyone thinking about moving into this complex to please think long and hard before doing so. I've had nothing but bad experiences with the current management and maintenance team. On May 21, 2018 5:54 PM, I submitted an online service request for my dryer that stopped working. After 4 days, still no one from maintenance had shown up. So,I submitted another request on May 24, 2018 at 5:06 AM. That morning I went to the rental office and personally complained about how long it has taken to get maintenance to my apartment to fix the dryer. The girl in the front office stated she'll let maintenance know to "stop by." A few hours later, someone finally showed up. The Maintenance technician that showed up informed me that if he was not able to fix the dryer he would pull a working dryer from another apartment. I left that day for vacation and received an email stating the dryer was fixed. I returned home on June 1, 2018 8:00 PM from vacation. A letter was left in my apartment saying the problem was fixed and it had something to do with the timer knob. I went to use the dryer, that was supposedly fixed, and it was still broken. You would think they would test it out before telling you they fixed it, but that was clearly not the case. I made another call and was told that the maintenance supervisor would be at my apartment Saturday morning to fix the issue. Saturday morning came and went. I stopped in the rental office, once again, to address the issue of not having a working dryer for weeks and they informed me that there was nothing they could do until possibly Monday. I informed the rental office that their answer was unsatisfactory because I needed a working dryer to wash and dry military uniforms for work on Monday. How can management can allow a tenant to be without a dryer for several weeks? They had the audacity to tell me to take my clothing to a laundromat and to bring them my receipt to "pay me back" or to wash my clothes in my apartment and that they would let me in to a vacant apartment to dry my items. In all of my frustration I ended up looking up YouTube videos and fixed my own dryer. I'm sure someone from the apartment will read this post and find a way to charge me money for having to do their jobs...

Stay away from this apartment complex! I was treated wonderfully when viewing the apartments, however after not being able to move forward I was informed that the refund process ($600) would begin and I would be refunded in the next 48-72 hours. It has been almost 2 weeks! After I realized earlier this week that my money had not been refunded, my friend checked our application status online, and it was still showing In review. After calling the office I was very rudely spoken to and the woman seemed baffled as to why I was online checking the status, of course because I had not received my money! She then informed me that the process had not even been started and that i would have to wait another 48-72 hours. Unacceptable!I have even contacted corporate and will make every effort to make this situation known, and I will also be contacting my bank to have every dime returned. Stay AWAY.

Some staff are friendly, maintenance staff don't seem to care, good location. The apartment buildings are a very old, and something breaks on a weekly basis.

My family and I have lived here for over 1 year. We enjoy the pool and playground areas. However, I feel the bad points definitely outweigh the good points. Please see below:Pros:-The rent is a lot cheaper than comparable apartment complexes-The location is ideal for shopping, restaurants, and commutingCons:-Aimco staff is rather unresponsive and some of them are quite rude.-Maintenance staff are inexperienced and incapable. Last summer our apartment flooded multiple times despite constant requests to the maintenance team. The cause was the unwillingness to clean the gutters periodically. This caused us to live in a hotel for 3 nights and $500 of damage to our belongings.-New playground equipment is cheap and dangerous. The new playground equipment has only been installed for about 6 months and I have already observed multiple injuries.-I have observed multiple residents smoking on the apartment grounds despite this being against the lease. The apartment staff are not enforcing the rules.-On 4/21/2019 there was a multiple unit fire that killed one resident. This was fire spread quickly to at least three units before it was under control despite being located directly next to a fire station. It is clear that this apartment complex is a fire hazard.https://www.fox5dc.com/amp/news/local-news/deadly-fairfax-county-apartment-fire

THEFT ALERT!! I frequently visit Bent Tree Apartments to see my boyfriend, but a recent incident has left me feeling extremely unsafe. His bike was stolen from his balcony, and we're unsure if it happened while someone was home. This experience has been scary! and it raises serious security concerns. Waiting to see what management will respond to this situation. This incident has deeply shaken our sense of security, as we are uncertain whether it occurred while someone was home or if the thief gained access to the balcony unnoticed. The fact that such a theft could occur within the premises raises serious concerns about the apartment's safety measures.

I kept holding back on putting in a review for Bent Tree Apartments in Centreville, VA but now I have no choice. I had to move out in less than a month. Never mind the parking hassles, especially coming home after 7pm with bags of groceries and a Baby to feed and no parking available where I have to drive to the HMart plaza to park and walk back on numerous occasions and also pay a monthly parking fee, who charges parking for a place they call your home?, and never mind the exorbitant amount of monthly fees and service charges that are added onto the rent where you may as well go to a nicer more expensive place where you are going to end up paying the same amount, but the straw that broke this camels back was when the two leasing agents absolutely promised me they would not charge me for cleaning expenses when I moved out. This was their word of honor and of course I did get charged. My email response was sent to the property manager and she would not honor and uphold their promise. A real dishonest loser. Dishonesty is something I can't take especially when it comes to monetary concerns. They can keep their cleaning expense but I am going to keep this review up for a long time. Think multiple times before moving here. The reviews do not lie about this place.

I cannot wait until my lease ends and I can move out of this dump. I would have given this place about a 3.5/5 under the old management. Under the new management though, even 1 star is too much. They changed the visitor parking policy so that you basically cannot have a guest stay more than 3 days a week, and if the visitor parking fills up, then sorry, guess your guest can't stay. There were not issues with parking before. Worst case scenario is you had to walk a little farther to get to your apartment. It's ridiculous. There also has been a big increase in the amount of trash I have seen around the apartment complex since the new management took over. It's not just trash either, but dog waste as well. When I brought this up to management, they basically ignored me. I had to email them at least 3 over the course of a few days before they finally had someone clean the trash up. While on the topic of being ignored, chances are you will have to email management multiple times before they even respond. So yeah, don't move here.

I lived for 2 years, do not move there please, you will stuck with all kind of unjustified and unexplained fees.I left the place in excellent condition and I have photos of every room, wall, cabinets and bathroom I even cleans the edges of, the door handles and now they bill me for cleaning, paint and god knows whatI moved out the first of June and they charged for parking for the month of June and I don't even live there They took my deposit , they sent me 4 different amounts and they even tried to bill me for $5600 for early termination fee although they had a signed copy by me of my move out notice 60 days earlier, they had to adjust it when the found out I have my copyPlease go elsewhere and look for a better place to live, you will regret the day you moved in there and you will count days waiting to move out, they owe hundreds if not thousands plus losing your deposit This place is running a huge scam with their vendors and locker room policy, they will charge $100 a year to have your package deliver to a locker room regardless what size it is. You will have to carry huge boxes and walk with them to your unit in rainy weather and go to third floor with itThey even sent my furniture that got delivered to me to the locker room and I had to drag boxes of furniture to my 3rd floor apartment Please don't make the same mistake I did and sign a lease with these guysI am in the process of taking them to court and finding out I'm not the only one taking legal action against them.This place should be investigated by the BBB, the state attorney general office and take all measures to stop them from taking hardworking people's money just because they think they. An get away with itStay away

Nothing good about this community.

Bent tree managements is the worst! I am glad I moved out of this horrible place! They overcharged for everything! They could care less about listening to the renters and doing what's is fair. I was charged $75 for blinders I requested to have replaced a while ago. They didn't do their job and then I was charged after move out? Apartments are old! I had horrible allergies while living here. Thin walls and divisiones across apartments I could always hear the neighbors from upstairs! They always charge a 125 cleaning fee after move out. Even thou they say is optional! Do your self and find something better than this old apartments being managed by an abusive company like Aimco!

Their new management is worse than the last one , our air conditioner is not working but they are not doing anything about it , it's been almost a week and it's cold . I have to call them everyday and the person who answer the call is not that friendly, he keep saying they will call me back but they never did . Only one guy works here in the office ( don't know his name ) , he always has attitude, he needs to be fired .

During my time at Bent Tree the quality of life has gone down significantly.1st - The parking situation currently is a disaster. All but a couple dozen spots are assigned parking. This parking might not be anywhere near your apartment and is a separate fee. The little visitor parking that exists is functionally non-existant since it's always full with residents cars. You will not be able to have anyone visit without risking their being towed.2nd - The removal of several amenities to make room for additional parking.3rd - A lack of enforcement of the non-smoking policies. These policies are not effectively enforced and people openly smoke on their balconies and parking lots.4th - Their "newly renovated apartments" had many, many issues with the installation of doors, windows, and appliances incorrectly or sloppily. While maintenance did correct these issues they clearly went with a bottom of the barrel contractor for these renovations and did little to no follow up to make sure things were done properly.Do not rent here, it is not as advertised.

I live here for 7 years and the past year has been the worse. I feel that my time there doesn't count as a loyal resident. Parking spot for my sons car is 95 dollars a month!!!! That is absolutely ridiculous and when my husband told the manager that we will have to end up moving at the end of the lease she just said ok you do what it's good for your family. We will move soon! Not staying in a place that don't appreciate residents.

If i can give 0 star, i would do so without hesitation.I have lived in Bent Tree Apartments for more than 8 years, and I strongly do not recommend living here, especially if you have a family. It might be manageable if you're living alone, but even then, it comes with many frustrations. Parking here is a disaster. They recently implemented a new system where each unit gets two assigned parking spots. I have three cars, but they only provided two spots, leaving me to park my third car in the visitor area while still paying the same parking fee. When I requested a third parking spot, the office told me they have more registered cars than available spaces. If that's the case, why are they actively promoting to attract new residents instead of resolving the issues for current ones? All they seem to care about is making money from new leases, while long-term residents are neglected. To make matters worse, if I can't find a visitor spot, they expect me to park on the street outside the complex. It's absurd to pay the same amount for a car that doesn't even have guaranteed parking. My family and I had to constantly monitor visitor spots to avoid being towed. Eventually, we gave up and removed the third car from our account, but not before the office charged me for several extra months due to their own oversight. If I hadn't checked my bank statements, I would've continued unknowingly overpaying. Additionally, if someone parks in your assigned spot, you're responsible for calling the towing company yourself and waiting for them to arrive. Isn't this supposed to be the apartment's responsibility? What's the point of paying for maintenance fees if residents have to handle these issues on their own? The visitor parking rules are just as frustrating. Visitors need a pass, which must be obtained from the office during business hours. If I have a guest after 6 PM, they can't park in the complex. Instead, they have to park 20 minutes away near local businesses, and I have to pick them up and drop them off. Walking from the street parking late at night after work is both unsafe and inconvenient, especially in bad weather. If you have only one car, this might not be a problem, but if you have two or more, I strongly advise against living here. The maintenance team is completely unprofessional. Every issue I reported required multiple follow-ups before anything was resolved. Many times, the maintenance staff didn't even know how to fix the problem and had to FaceTime coworkers for instructions. For years, I dealt with leaking sinks in the kitchen and bathroom. Instead of replacing the pipes, they just applied tape, which obviously didn't work. It took years of complaints before they finally replaced them. The doors in my unit didn't fit the frames properly, leaving a 2-inch gap that I had to push them to fix. Even the toilet cover didn't match the toilet's shape, leaving a gap when closed. One of the worst experiences was when birds nested in the bathroom vent due to improper sealing. We ended up with bird mites, which caused severe itching and required treatment from a dermatologist. Despite this being a maintenance failure, the management refused to take responsibility or provide proper compensation. We spent months trying to get the issue resolved, wasting money and time. Getting packages here is another nightmare. Residents must use the Luxer One locker system near the leasing office, which requires an annual fee. However, packages are often left outside the lockers, making them vulnerable to theft. I've had several packages stolen, especially during the holiday season. Even high-value packages that require a signature sometimes end up in the shared locker. The only positive about Bent Tree is its location, which was the main reason I moved here. If I had the budget to move earlier, I would've left long ago. I'm planning to leave as soon as my lease ends. Read other reviews,there are many residents who share my frustrations. And to Bent Tree management: don't bother leaving a generic response I know nothing will change

Some staff are friendly, maintenance staff don't seem to care, good location. The apartment buildings are a very old, and something breaks on a weekly basis.

Lived here for five months and I would not recommend it to anyone. The place is not safe at all, someone stole my bike from the deck, my packages are lost all the time and Luxer One charge me $10 storage fee (if I don't pick up my package in 24 hours) they send me code and when I go there the locker is empty. Parking is a nightmare you can find your car totally empty in the morning (stole tires and other parts) even when they charge $20 a month for parking. After reporting to the office manager you will feel like waste of you time, management won't do anything. There is a bogus fee for paying your rent with a card. In the apartment itself, paint chips from the walls and the bathtubs and troilite is very old. Blinds break easily or straight up fall down, and you will see dog poop everywhere.

No charging stations are installed here.

old, very unsafe structure. noise sounds everywhere(constructions), rude staffs... they will not gonna fix your broken window and they will say "turn on the AC/heater."

Run and DON'T look back. If you want terrible customer service, rude members, then this is the place for you!! They never answer the phone, or emails. Parking is atrocious, prepare to walk a whole lot back to your building after 8 pm. This place is a living nightmare. And I can bet that some automated message will be posted in the response to my review! We always get it. Everyone we post a bad review on Facebook, google, yelp. It's the same sad response. Hey bent tree, aimco, save yourself the "time" of copying and pasting a halfass response.Absolute lie, it's been a MONTH since they met with her. When you guys had that bbq. That was last week? No.

A great place to live if you have no friends, no car, don't get any mail and don't mind when everything breaks. If you have no friends, you won't have to be concerned that there is very limited guest parking. If you're thinking it's cool because your friends exclusively travel by Uber/Lyft make sure they also aren't smokers, because the community is going "smoke free" including parking lots, your balcony, etc. The wait time to go grab whatever you had prime shipped to you is at least 45 minutes. If you go to the store to buy stuff like some commoner and God forbid, have an actual question you want answered - just forget it. You'll get a more efficient answer from a Magic 8 Ball. You could try calling or emailing, but I have yet to get responses that way. I'm going to try a carrier pigeon next. I will say the maintenance staff has a couple cool dudes working for them. Of course, I see them the most has something is always broken.

EDIT: In response to management's reply. None of the tacked-on fees were disclosed to me during my move-in process. I discovered them long after I had signed my lease. I sent numerous emails to the leasing office that went unanswered before I finally contacted upper management in AIR communities. It was only then I received a phone call. I never returned the call because I had already made up my mind to move out based on how poorly the parking situation was handled as a whole. I have since left Bent Tree and cannot be happier with the decision to move. Do not move here. Listen to all the bad reviews. Find a community where you are valued and respected as a resident. Save yourself a headache and move elsewhere. Parking is a mess to put it mildly. All apartment units are assigned two parking spaces. If you pay for a third or fourth vehicle to be parked in the community you have to park it in Guest Parking. There are 35 marked guest parking spaces in three different locations throughout the community. These spaces are always full. Forget ever having guests over since these are filled with residents who own more than two vehicles. Management told residents to call the towing company if someone has parked in your reserved space. When residents called the towing company we were told towing was not being enforced in the community yet. This has lead to residents placing cones, tables and chairs in their assigned spots. One vehicle misplaced causes a domino affect as there is no longer ANY open spaces. They got rid of the car wash area to allow more parking but the issue continued. So we ended up with no cad wash and nowhere to park. In addition to the parking, you get to pay $60 a year just to have a package locker. If you don't pick up a package after two days you are charged $10 per day until you pick it up. There are frequent vehicle break-ins in this area but residents aren't allowed to equip their homes with Ring security door bells. This is a lease violation according to management. Upon move our you are required to pay a $125 cleaning fee or proof of a hired professional cleaning service. Management is largely unresponsive to phone calls and emails. Plan to go in person to the office if you need to speak to someone. There are much better places to live for a lower price. Avoid Bent Tree!

The past 3 months have been a nightmare. They're renovating all the apartments which is fine but taking way too long for it. The noise starts at 8am Monday through Saturday all day until 7pm. We are exhausted, our animals are scared and changed their behavior and it is just stressful. They came to replace all of our windows and bothered us 3 more times to check if everything was completed- couldn't that have been checked only once? I'm so so happy when our lease is up so we can get the hell out.

Writing this review while I'm parked at Bella Pizza because I do not have anywhere to park. Even though there are 20 reserve parking spots open , that nobody reserved....I must say, this is the dumbest thing I have ever seen

The office management people are not there to listen to you. They're only there to get the money is what I have felt from them. They were not friendly at all when I was speaking with them. I would ask them to fix something in my apartment and they would just start talking about different thing and don't even listen to what I'm trying to say. Everyone in the office is not willing to listen. If you're just going to live here and not do anything else, it's the best location but if you're really going to live here like you're living at home, this is not the right place for you to live.

DO NOT MOVE HERE THEY MISREPRESENT AND IT IS A MONEY GRAB PLACE FEES FOR EVERYTHING MOVING IN AND OUT THE WORST PLACE YOU COULD MOVE INTO VERY DISHONEST AND DO NOT CARE ABOUT THEIR RESIDENTS. HORRIBLE PLACE TO LIVE IN Actually this is a NO star 0 place to live in things do not get fixed in a timely manner. Parking has been restructured with no advance notification of which whoever came up with this brilliant stupid plan clearly did not do their research assigning parking spaces on the other side of the apartment complex not providing spaces in front of your residential home and still expect people to pay for assigned parking spaces that is far from your building as well as paying to park at a visitors spot but if there are no more guest spaces available you have to park outside of the development complex and risk your car from getting towed or damaged just so wrong anyway you look at this. DO NOT MOVE HERE!!!!!!! This does not warrant not even 1 star. Do not move here! Management is awful and they do not care about their tenants because we are just a business to them. this apartment complex is a money grab for everything. Parking is a disaster you can not park in front of your building they put you 2 blocks away and there are fees for assigned 2 block parking so wrong. The maintenance are clueless and have no skills look at this caulking job to say the least just awful. Moving here is not worth the headache.

I am a resident here, and since Aug when I moved in the construction works didn't finish. Even weekend morning banging and knocking noise.

zero stars! For reference, I paid my rent on time every month and left the apartment better than received and had zero deductions from security deposit. A few things that happened during my tenancy: - Was missing actual windows in the middle of winter for almost two months. I was never reimbursed for heating fees 3X the normal usage. -Literally part of a MAC make up container was glued onto the bathroom faucet as a replacement piece. - Went almost a month without a functioning AC because they "forgot" about my service call - Carpet beetles for months with no action - Had to wait weeks and put in 3 repeated service requests because maintenance thought it was ok to have a mold covered dishwasher.Eventually it was replaced. - Carpenter Bees EVERYWHERE in the spring/summer because the place is literally rotting. - Was invited to a welcome event via email and promptly kicked out once I arrived because it was for invitees only??? - Contractors showed up at my apartment on several occasions without proper notice as due by law. - Never given proper notice as required by law for move out inspection. Employees retaliated against me when I pointed this out. -Charges for trash and other items that were inconsistent and/ or violated lease agreement. The list goes on. Avoid this place at all costs Aimco only cares about how much money they can squeeze out of you for everything.

New change of management companies = terrible service. Moved out about a month about to Bell Fair Oaks - much better service. Both my boyfriend and myself had tried via e-mail and phone to contact them 7 times over the past two weeks regarding the move-out inspection follow-up without any response at all. The management company before had their faults, but was at least responsive. The previous maintenance team even came out after hours to address issues for us. This new company could care less if your unit was on fire. For the price you pay for be in Centreville for God's sake, you think they'd give a damn about their residents.

I was a resident at Bent Tree for almost 6 years. The conditions there became increasingly worse over time. One of my biggest concerns was the handling of community trash collection. As large trash dumpsters and a huge compactor were near the front of my building I was forced to see (and smell) this mess every day. I did not want guests to visit because of how embarrassing it was. I'm sure it is a very unhealthy situation as well. The conditions of the common areas was a problem also. Whereas other apartment complexes have cleaning crews that walk the grounds regularly, keeping the grounds clean, this complex absolutely did not. I could go on, but you get the gist of it. I would not recommend this complex to anyone.

Like majority of what other residents have said prior, Bent Tree apartments is EXTREMELY money hungry, uncommunicative, and lack so much professionalism that we all are ready to LEAVE ASAP. My family and I have only been here for 3 months ... if you are late on rent once 11:58 hit they charge you 100 dollars (not including all the extra fees they charge you )then if your late not even a month on rent they try to evict you ... mind you the only thing they do is email you calling, emailing , texting them is straight pointless no matter what the situation is .. I could say so much more but the other reviews tell it all ! PLEASE DO NOT MOVE HERE (they are nice and very communicative until you move in it's a freaking trap ) forget the 1 star it's a 0 out of 5. Tell your family and friends to tell their family and friends NOT TO MOVE HERE ITS NOT WORTH THE BULL.

I wanted to switch my unit to same size onther unit because of Mold, water leakage under floor, high hamidity and hamidity smell in my unit.The management team is not able to fix this problem, because they are careless ,unprofessional every day they defruad the residents.Always my children have complain from headach, sore throat and body pain.I bought a dehumidifier to control hamidity it did not work properly because there is water leakage under floor.The Leasing Office offered me extra money or my new income. meanwhile I'm living here for 4 years I don't have late payments or no paynalty.They don't look at my 4 years record. Just they know how to take money from residents' packets. We do not feel safe and happy here, so the best judge is very human's own conscience !

horrible maitnence speeds. and then they do very loud maintenance early in the morning when people are trying to sleep. never any nearby parking spots. the complaint list goes on and on. ready to terminate lease and get out of here

!!!DO NOT GET ROPED INTO SIGNING A LEASE AT THIS APARTMENT COMPLEX!!! I have lived in a Bent Tree for the past 4 year and cannot WAIT to move out of here. Since changing management companies, the quality of service and living has sharply declined. For starters -- they charge you to store your incoming mail. They make it mandatory to use their package storage facility and if you can not pick up your mail within a week, they ship it back to the sender. I'm a frail girl: Part of the reason I opt for shipping is so that my 50 lbs packages arrive AT MY DOORSTEP. Not 1000 ft away at the leasing office. It's ~impossible~ to find a parking spot once the sun goes down. Since the implementation of their new parking policies, be prepared to walk to the nearest shopping center about 10-15 min away just to secure a spot for your vehicle. There was a fire here just weeks ago that ended with someone dying. This required management to send out a bunch of inspection notices to make sure all the fire alarms were in working order... both times, not a single maintenance crew member stopped by to survey our equipment. Managers are rude and it's next to impossible to get in touch with anyone via phone. I can not exclaim how glad I am my lease is ending, y'all! If you value your living experience, DO NOT MOVE HERE. PSA TO ALL CURRENT UNHAPPY RESIDENTS: I know there's plenty of unhappy residents scrolling through the reviews right now.... Here's a word of advice: Once you get the 60 Day Notice reminder, immediately submit it. I made the mistake of waiting until I secured another property and now I'm stuck paying for an additional 47 days in rent. Although this is near the bottom of my list of complaints, it will leave an incredibly bad taste in your mouth. I'm order to avoid this predicament, learn from my mistake and PUT THAT NOTICE IN! Lol!

It was so incredibly loud. I could hear every footstep of my upstairs neighbors reverberate through the apartment. I could hear their dogs running back and forth. It literally makes you feel unsettled and on-edge in your own home. The staff are nice, though!

The new management company is just awful. I do not feel welcome here

Beware the early termination fees... out of the 3 years we lived in this complex, we had a rollercoaster of an experience. Good: - Property was nice - Maintenance team was fantastic Bad: - Corporate office is going to try to get as much money as they can out of you. Termination fee costs 3 times what the monthly rent costs. My husband got a job in a different town, so we needed to move. They said it would be difficult to rent the apartment in the off season and wouldn't let us try to find a replacement renter. It took 1 month for them to fill our old apartment and they just get to keep the other 2 months of rent that we paid them. - Office staff has a high level of turnover, therefore most staff in the leasing office is untrained. - Extra amenities (gas grills, fire pits, etc.) rarely work due to misuse and lack of upkeep. Update: I emailed Susan and she just said that she would look into it. As expected, I never heard back from her again even after following up. All of these "I can help" responses on here are just for show.

Parking here is a HUGE problem. I've lived here nearly 6 months and every time I get home after 9 pm I have to drive to the other side of the apartment complex to park (a 15 minute walk to my building). If I arrive after midnight I have to pray that someone is leaving because I have literally not found parking multiple times (to the point that I literally go home, PARK, then UBER places cause finding parking is so insanely frustrating after a long shift - I work two jobs a 9-5 job and as a bartender). Maintenance is also a huge problem. My heater broke in December and I put in a ticket and went to the office (because otherwise it would have taken weeks for them to come out, and frankly I am not keen on letting my apartment stay at the 20 degrees Fahrenheit my thermometer was reading). The first maintanence team told me that the heating system was broken and they couldn't replace the entire thing (as itll be too expensive and they'd need administrative permission) after imploring them to fix it they explained they didn't think they'd be allowed to but they left to ask. After a couple hours a second team came back and closed all the vents forcing the little heat in the system into my bedroom and told me 'they were done and fixed the problem'. Obviously this isn't a fix, the first team came back after the second left and explained they weren't allowed to replace the system because itll take too long and itll be expensive. Luckily this winter wasn't terrible, but to this day my heating system is pretty wonky and I have to blast it to have a decent temperature in my apartment (electric bill due to this went from 80/mo it was in November to 200/mo just to get my apartment at a constant 67 degrees). Some maintenance workers try really hard to fix problems (notably Percy and Miguel) but others seem to have given up at this point and don't really care, so be wary. The grounds are pretty dirty due to their lack of trash containers, and their "valet trash collection service" that is mandatory sucks. You also will constantly get spammed by random newsletters and I assume companies that have a partnership with Bent Tree. I suspect that pests will become a problem once spring warms up more. My apartment is very clean (I clean-mop-sweep everyday) but when I was sweeping my floor yesterday I noticed three ants scampering around as well as a beetle. Though this is the first and only times I've seen pests inside the apartment, I assume that the fact a beetle was able to make it in when I keep the apartment locked down and clean constantly (never open windows or doors unless I am walking in and out) shows that pests will begin to be a problem. As noted by someone else Bent Tree does has numerous fees and honestly if they can get away with charging you more I wouldn't be surprised. The apartments though cheap are poorly made (I used to be a home remodeler and I noted that my 'hard wood floors' were already peeling after being installed 'a month before I moved in' and that the double windows are ancient and poorly installed). When my neighbors upstairs were moving in the ceiling shook and I had a lot of white dust and paint on my furniture which I had to clean up. Honestly I wouldn't recommend anyone to live here unless they are on a budget and can put up with all of this. I will probably be moving out as soon as my lease terminates because frankly I would rather commute from Sterling to my jobs in Chantilly than to put up with this place again.

DO NOT MOVE HERE! When i moved in my apartment had a gnat infestation, was not cleaned, had pee in the toilet, vents painted closed, and floorboards not glued down. For all of this, they offered me $30 in concessions and didn't even send pest control for over a week. Months later I broke my lease once I was able to leave (i would have left earlier if i was able due to the condition) they charged me $5,000 to break my lease even though a new tenet was going to move in 2 weeks after me. So they faced no losses and are still making me pay the fee regardless of my experience at the property. I recommend to move literally anywhere else but save yourself the trouble and DO NOT LIVE HERE. Update: I reached out as suggested in the owners comment below and now haven't heard back in two weeks. I was really hoping to come to a resolution but even the management company has proven unwilling to help. They also changed the comment they originally left which was apologetic to a generic response.

In my 3 months being here I got towed three times and not a single one was my fault and instead of paying for it they made me pay out of pocket and they just reduced the amount from my rent so if I had no money to cover it my car would be sitting with no fault of my own and now they cut off my electricity, again to no fault of my own and we lost about $500 in food and milk that was breast milk that was pumped and have had no power for three days and renters insurance here does not want to cover it and again to no fault of my own and we still don't have electricity and don't know when it will be turned on and all the leasing office has said is I'm sorry I know that sucks. I would give 0 stars if possible parking sucks 90% of times my visitors have to park across the street my spot is far from my apartment and they add so many charges they don't talk about I'm the beginning suck at giving mail keys the only good thing here is the maintenance team which I imagine is from the amount of practice they get again I do not recommend this place I'm the slightest.

DO NOT MOVE HERE!!! First and foremost, it is evident that the sole focus of the company is making money and charging fees wherever possible. Instead of fostering a positive living environment, the management seems to prioritize finding new ways to extract additional charges from the residents. Furthermore, so-called "remodeled" apartments are nothing short of disappointing. The management's definition of remodeling appears to be limited to a hasty paint job, with little attention given to actual improvements. The lack of quality and attention to detail in these "remodeled" units is disheartening and misleading, and we're left with subpar living spaces. In addition to these issues, the overall level of organization and professionalism within the company is severely lacking. Communication from management is often inconsistent, delayed, or entirely absent, leading to confusion and frustration among residents. Lastly, newly implemented assigned parking system has been nothing short of a nightmare. It seems as though there was little thought or consideration given to the placement of assigned parking spaces in relation to the corresponding apartment units. Instead of ensuring proximity and convenience for residents, the assigned parking spots are scattered randomly throughout the complex, leaving residents to trek significant distances from their parking space to their apartment unit. This lack of coordination and planning demonstrates a complete disregard for the comfort and convenience of the residents. Save yourself the headache and do not move here.

Overpriced as hell for its quality. Floors are uneven. Charging ports are cheap and loose and will pop out so bugs can just crawl in through the hole. 1600 for a one bedroom. Horrible sewage system. Do not rent here.

They are not taking responsible about residents living in their properties. Anything happens to your unit forget about talking to them. Call insurance and ready to hear the insurance is not covering any damages. Assistant manager, Bee? or Vee? girl with a curly hair, she is worst ever I dealt for customer service. I have no idea how she climbed up to be an assistant manager. Worst beyond worst to talk to. Oh~~ good luck finding a parking spot after 10pm even with paid parking permit.

Experience was not a good one anyway you look at it. The staff was unprofessional and unable to assist in an efficient and effective manner. For 6+ months, there was a broken sink in my apartment. Management and staff were unable to successfully coordinate between the necessary repairmen and myself in order for that to be remedied. Additionally, not all charges on move out were assessed in accordance with the lease. Upon my request to speak with someone regarding this, I was ignored. Should you consider moving there, be prepared to (1) be overcharged; (2) not be provided promised living conditions in one form or another; and (3) not have any sort of effective or efficient communication with Bent Tree or Air Communities staff. Bottom line, I would not recommend engaging with Bent Tree Apartments, or with any property its parent company, Air Communities, owns due to their lack of care for their residents. Following up on my customer experience after being directed to Air Communities. The customer service I received throughout this process has again been tangibly distasteful. It is clear that residents are considered a disruption to this company and not a priority. The Air Communities team made a unilateral determination with zero transparency to the customer on how or why they are able to operate not in accordance with the terms and conditions of the lease. Good to see another company free driving into residents' wallets as they please. Also, the posts regarding parking are true. It's a hassle. Residents speed through the parking lots creating i excess risk for pedestrians and children in the area.

I believe this property lacks professionalism as the leasing specialist I was emailing with had originally scheduled me for the wrong time. 5 minutes past the time we were supposed to virtually meet for a tour she emailed me with a link. Another 5 minutes passed and I emailed asking when someone would hop on.. she said give it 5 minutes. Finally after waiting 30 minutes past the time of having my virtual tour I gave up. I responded about no one showing up and she said oh did no one get on? ---- obviously not. She said she'll forward feedback to management. If you value your time and work from home and are in between meetings like myself all day, think twice about this property. They have no sense of urgency or professionalism. I hope management can understand that if you're going to offer virtual tours, you should probably make sure your staff can actually show up on time or even show up at all! Really a shame.

The office management people are not there to listen to you. They're only there to get the money is what I have felt from them. They were not friendly at all when I was speaking with them. I would ask them to fix something in my apartment and they would just start talking about different thing and don't even listen to what I'm trying to say. Everyone in the office is not willing to listen. If you're just going to live here and not do anything else, it's the best location but if you're really going to live here like you're living at home, this is not the right place for you to live.

My partner and I lived at Bent Tree Apts from Mar '22 to Jan '23. We terminated our lease early because it was that bad, so bad that we paid hefty termination fees to get out. Tip: get a lawyer to look at your lease before signing anything!Before our move-in day, we were unable to get in contact with the leasing agent that coordinated our move-in. We later found out that our leasing agent left the company and forgot to transfer our information to another agent. Our move-in day was also on a Sunday so the leasing office would have been closed. Good thing we kept bugging them about it--otherwise, I'm convinced we would have never gotten our passcodes while still getting charged rent. Within the first week, we noticed evidence of previous water damage all over the apartment unit (e.g raised flooring, cracked walls, water stains). There was also an ant infestation that came from outside our first floor unit; we had to seal the trim with tape to keep them out. Another issue is that there is a shortage of parking spaces. We paid for general parking spaces every month but were not guaranteed spots after 7pm. A few months later, our ceiling flooded with sewage water near the HVAC vents on two separate occasions. This explained where the signs of prior water damage throughout the apartment unit came from. Another big concern was that the maintenance team entered our unit for an unannounced VA state inspection. The maintenance team told us at the door that they knew some units did not receive a notice, but they still apparently needed to enter that day anyway. Luckily, we happened to be home at the time and were able to calm down our anxious dog. If this is a routine state inspection, shouldn't they have known about this for a while? Why couldn't the maintenance team have rescheduled the inspection when they realized that some units were not notified? We felt very strongly about this because we had a lot of concerns about our rescue dog being home alone with any strangers in the unit. When we brought this concern to the attention of the leasing office, they told us that all units were absolutely notified ahead of time. It took a lot of persistence on our end before they finally checked their e-mail distribution list and realized that some units indeed did not receive the notice. However, instead of apologizing for the gaslighting, they shoved this under the rug and promised not to do this again. Except it did. Needless to say, we lost all trust in Bent Tree after this experience.There was a drain in the hot water heater closet that collected the runoff from the HVAC of all the units above us and it constantly dripped with water. A sewage smell appeared every 2 weeks and it permeated throughout the entire apartment. There were random fees added to our invoice every month; however, we don't know where that money went to as they never did any landscaping in the Fall or Winter and only raked the leaves twice the entire season. The complex was hideous with all the leaves that would rot in the grass and encourage snakes to hide underneath (and yes, we did see snakes).Bent Tree's online portal is also a mess and you can't track what you're being charged for as the charges are not listed in any sequential order. As others have mentioned, we received an automated message that our batteries for our door lock were dying and scheduled a date and time to have replacements dropped off. They were never delivered and we had to buy our own out of fear of getting locked out of our apartment. We confirmed later with the leasing office that their AI assistant rarely works. Maybe they have it figured out by now, but I wouldn't get my hopes up on it. Overall, terrible experience that negatively impacted our quality of life. You could rent a better apartment at a similar price point that comes with fewer headaches.

I lived in the first floor and it was a struggle every night to get sleep. The floor above us is EXTREMELY CREAKY and the upstairs neighbor moves ALL NIGHT LONG. We hear everything. Not to mention, the people outside are loud at night. I'm honestly shocked to see reviews above two stars. Do not live here...

BEEN a loyal person of this community since 2015. All I'm going to say is a lot of residents have been upset with the money hungry people running this company. Parking has been absolutely outrageous. They charge extra just to assign you a spot far away from your building. Not only that but their management team is unprofessional as they do not know what they're doing or aren't responsive to any issues throughout the community. If you are a resident who wants to be getting robbed you should probably think about living here unless you're smart, find somewhere else.

Been a Resident for almost 3 years, 1) Black Mold, in living room and Bathroom 2) Never a place to park after 7 pm 3) No one will respond to any requests or issues 4) This month I have had my washer broken twice, same issue, have done 5 maintenance requests have only been dealt with once 5) Was charged for a Dog for a whole year after they made me kick out my dog, asked for a refund for the charges, never got back to me, been over 3 months and have called/emailed multiple times 6) Constant Vehicle Break Ins 7) Overall management and leasing office have incredibly poor communication 8) Amenities are very cheap, washer, dryer, sink have broken in the double digits this year a lone let a lone previous

If Hellish customer service is what you're looking for then look no further! My overall experience at Bent Tree was full of mislead information, and also a 3 month late notice that the carpet had to be replaced once we moved out. The carpet was a year old and looked perfectly fine, however they felt the need to scam us out for more money. Do yourself a favor and look somewhere else, this place is the taint of apartments in Centerville, Va.

Moving to this community was the worse mistake that I have made this year. If you are plaining to move to this community, please visit other apartments in the area because you will struggle to adapt to this environment. You have to pay for trash removal and they don't even want to take your recycle so you have to walk to the dumpster (what is the point to pay extra money) parking spaces are to narrow and the leasing office don't give you extra permit if you have visitors, parking lot is too dark at night, also people steal your stuff from your balcony and the office is not doing anything to stop this issues. I have to call maintenance to repair the sink, laundry, refrigerator, and the floor every month because they do not want to replace them with a new one. Also be aware that they use your balcony outlet when they work outside and they do not help you with the electricity bill. Even more, landscaping crews come too early and you can hear them talking and screaming because the windows are too old and the glass is thin. If you are leaving on the ground floor you can hear every single step from your upstair neighbor. They make you pay for water and other communities in the area don't charge for water and the list goes on and on. I am looking forward to leave this disgusting community.

I went into the property to apply for an apartment. The complex requires $50 application fee and an upfront $500 holding fee. After learning this, I alerted the office staff that I no longer wanted to continue the application process because I was not prepared (that day) to pay $500. I was told my quote would still be available for another day and I could apply again. I go home and discovered that I was charged $50 despite me saying I did not have the upfront $500. The application process is two parts, application fee and holding fee. When I told their staff I did not have enough to complete the two step application process --- WHY WAS I CHARGED $50. I emailed the office. No response. I had to go back to the property for an explanation. If I am charged $50, then did you run a background check? I was told they don't know if I was approved or not and would need to check with corporate. WHY WAS I CHARGED IF STAFF IS NOT SURE IF A VERIFICATION EVEN TOOK PLACE? *******DO NOT APPLY FOT THESE APARTMENTS UNLESS YOU KNOW FOR SURE YOU CAN PAY $500 UPFRONT. THEY WILL CHARGE YOU $50 AND NOT EVEN PROVIDE YOU DETAILS ON WHETHER OR NOT YOU ARE APPROVED! ******* I called. I emailed. I received no response. It wasn't until I went back (drove an hour from DC) that I got some sort of response. ****IT'S NOT WORTH IT! THE APARTMENTS ARE OLD. LOOK ELSEWHERE!

am a resident who moved to bent tree 13720#301 on 8/30/22 and have been living there ever since. However, the rent is automatically transferred every week. However, the payment was made on May 3, but an additional payment of $103.63 was made. Then, they acknowledged that it was the office's fault and did not return the money or say they were sorry. Also, I called 4 months ago to say that I was moving in August, but they said they would understand. I answered it, but when I found out yesterday, they said they had never received a call. Yes, they told me to pay more. Yes, I decided to meet with the manager at 10:30 today. I have one day off a week. It was an important day, so I missed a day and my son also missed it. However, they unilaterally canceled the appointment, and I went to the office, but they unilaterally told me I had to pay more rent. The manager couldn't even meet me and was dumbfounded. The evidence is here, but I don't know why I have to pay more.

Rude staff, hidden fees. Maintenance is slow to respond OR shows up sporadically requesting that you vacate your apartment for the day.

WARNING! WARNING! WARNING! Do not even think of living here! You will be completely ignored & DISRESPECTED by Management once you sign a lease. Management also has terrible customer service. Like other reviewers have commented this place has a serious mice INFESTATION- SO GROSS!! Do an about face & RUN THE OTHER WAY.P.S.- They have those stupid little digital front door locks & they will ABSOLUTELY ENTER YOUR HOME WITHOUT FIRST NOTIFYING YOU AND GAINING YOUR CONSENT. Good thing I had a camera in my house or I would have had no clue they entered my home.

DO NOT RENT HERE. I don't expect much from an apartment complex at all but their management is horrendous. They don't answer the phone when you have an issue and when they do, they are very short and rude. We kept our apartment clean, and spent hours deep cleaning before we left and they still took our security deposit for "unpolished sinks". Live anywhere else seriously. Do not lock yourself into this dump. If I could give 0 stars I would.

We have been living in this complex for about 1,5 months. Even though the leasing office rep who was signing us up and worked with us was very responsive and nice, there were so many issues with everything else. There has not been a week when we wouldn't have to go to leasing office or submit the requests for maintenance. Initially, when we came to check the apartment, there were issues with a lot of things (so it wasn't inspected by their staff). We filled out the inspection sheet but still not everything had been fixed until today, even though we brought it up few times. I guess as long as it's not life-threatening, they don't care about your comfort. It is just an old complex poorly maintained. We were happy that we could lock in the rent for more than a year prior to moving in, but now we wish we could move out...

for real, even one star is too much. I wish I was able to use all bad words to describe how awful the new management is.unfortunately, I continued my contract with them and then they started to renew the community.the answer to all the sounds and dirtiness is we try to make comfort. but seriously?! the parking lot is like a jungle if you get first you are the winner. people use their motorcycle as something to hold and reserve their spot. if your neighbor walk in the upper level you definitely will hear that and if the one living in under you, be sure that you will hear the sound of music.and about the people that work in the leasing office, they are intelligently ignoring your request and for the same problem, you should contact them more than 6 times in minimum. I visited the people in the leasing office more than 17 times which nobody can believe that and I ended up that I should call the police for my problem.when you ask for something most of the times you hear these "we don't know" "we will update you" " we will take care of that" but the result is that you should see them again.and the good points are less than the bad points. if the rent is cheap in somehow(that you will be faced by a lot of hidden fees), doesn't mean that you live in peace and comfort. be smarter. don't? be like me :)))

Experience was not a good one anyway you look at it. The staff was unprofessional and unable to assist in an efficient and effective manner. For 6+ months, there was a broken sink in my apartment. Management and staff were unable to successfully coordinate between the necessary repairmen and myself in order for that to be remedied. Additionally, not all charges on move out were assessed in accordance with the lease. Upon my request to speak with someone regarding this, I was ignored. Should you consider moving there, be prepared to (1) be overcharged; (2) not be provided promised living conditions in one form or another; and (3) not have any sort of effective or efficient communication with Bent Tree or Air Communities staff. Bottom line, I would not recommend engaging with Bent Tree Apartments, or with any property its parent company, Air Communities, owns due to their lack of care for their residents. Following up on my customer experience after being directed to Air Communities. The customer service I received throughout this process has again been tangibly distasteful. It is clear that residents are considered a disruption to this company and not a priority. The Air Communities team made a unilateral determination with zero transparency to the customer on how or why they are able to operate not in accordance with the terms and conditions of the lease. Good to see another company free driving into residents' wallets as they please. Also, the posts regarding parking are true. It's a hassle. Residents speed through the parking lots creating i excess risk for pedestrians and children in the area.

Previous management company did the parking lot surfaces recently it's just been only 1~2 yrs. I do not understand. This is very inconvenient since there are not many parking space. It's even worse making separate visitor parking spaces also payed premium parking spaces in front of the building. Everything is MONEY!! The new policy is very inconvenient. They should restore the original parking policies. They need to upgrade the inside of the building not outside. It's getting dirty, not clean the stairs at all. I really don't appreciate how they managing this community. It's getting worser and worser I've living here almost 4 yrs. Manage people are not nice whoever working in the office. Even maintain people don't clean after working in my apartment. They even opened window and left. The trashes were sitting there for couple days. I don't recommend this place. I'll move out when my lease ends.

Updating this review to give a bit more transparent information:-there have been a couple nights where there have been 0 parking spaces in the entire apartment complex. I had to park in a fire lane, and emailed to say I was parking in a fire lane and never heard back. Reminder that you pay $15/car per month just for basic parking.-constant construction is going on. We have had people doing some construction on our deck without any type of notice. Just this morning I heard some noises outside and found someone on the deck with a ladder. Again - didn't receive any type of notice or time frame for this to be completed, and my screen door curtains were not closed.-our door will not completely shut to them point of it jamming nearly everytime we try to close it. If you're moving in, I recommend buying something to seal the door and also have something for under the door to stop air from coming in. We can see right through our door currently. We also still have water damage on our ceiling that we were told would be fixed back in July.- I have really tried to be patient and understanding, but I regret moving here every day. No one has reached out to me since our move in to discuss these concerns. I very strongly advise you to look elsewhere. The cost seems cheap, but our rent has gone up a lot more than we were initially told, and the itemized statements are extremely hard to understand/disorganized. I really hope something changes very soon. Again - I'm not one to take the time to write bad reviews, but this living situation is pretty bad to say the least. I have been a resident at Bent Tree Apartments for a little over 2 months. Pros: -convenient location to 28, 66, etc. -maintenance team rocks, and is very friendly and efficient-dog park for dog lovers and owners-pretty neighborhood with lots of trees and paths for walki Cons:-hidden fees everywhere. Our base rent for a 2Br/2B is under $1,552, but with water, trash, sewage, parking, etc it equates to ~$1,670. This doesn't even include the $300 admin fee we paid for a gym that isn't open, the $50 locker fee for packages that are still delivered right in front of my apartment, $50 charge of each pet per month, $3 for pest control when there is a big bug problem, and my separate bills for internet and electric. On top of that late fees are charged the day after you miss rent and they charge $100. There is NO grace period whatsoever (in the lease agreement)-floors are so uneven we can't even put things on our shelf without things rolling off. Water damage on ceiling hasn't been fixed, and we have reached out multiple times. -super loud environment. We are located right next to a major road which factors into noise, but additionally the walls are so thin you can hear your neighbors very easily - even them turning on the shower -little to no visitor parking, especially after 7pm. They provide about 15 spots total for visitor parking for the entire community, so if you plan on having guests over, they likely won't be able to park there unless they get there very early in the day. -has no communication about lease or move in info until the day before I moved in. Received the finalized lease document less than 48 hours before move in. I hate writing bad reviews, especially because my boyfriend and I were so excited to live here. We will not be renewing our lease and we urge anyone to read this and think carefully before renting. Hopefully things change for future renters because it really could be a nice place to live.

The only Thing thats decent about this community is the maintenance team Antoine, Mario, Jim, and Collin are excellent but Andrea on the other hand is a absolute joke

I want to share my disappointment with this apartment complex, especially with Bryce Wiley from the leasing office. Even though the living space is okay, dealing with Mr. Wiley has been a bit of a letdown. From the start, there have been problems with promised parking spots. Despite Mr. Wiley saying he'd fix things, the parking situation hasn't improved. Also, details about certain parking spots weren't shared upfront, causing unexpected issues. On top of that, surprise fees keep popping up. Every time we talk about it with Mr. Wiley, it feels like our concerns are ignored or interrupted. After signing the lease, Mr. Wiley's attitude changed, and it's not for the better. He used to be helpful, but now he seems disrespectful and dismissive. This has made our living experience more frustrating and disappointing. To anyone thinking about moving in, I'd suggest being cautious with Mr. Bryce White and the leasing office. Transparency is lacking, concerns aren't being addressed, and the way things change after signing the lease is a letdown.

Cheap for a reason. 1. They'll provide you an ant infested apartment that their maintenance team can't get rid of. 2. There is no adequate parking. Good luck finding a spot after 5PM. Most of the time I had to park really far away and walk back to the apartment in the dark. If you want a designated parking spot, it's an additional $50 AND there's not guarantee it will be close to your apartment "due to lack of availability" 3. Overcharged our rent by an ADDITIONAL $2000 because they did not look at the contract we signed. Proceeded to quote "market value" until we asked them to check their emails with us where they guaranteed us a certain price for our apartment. So if you ever end up picking this place, KEEP ALL PROOF OF COMMUNICATION. NOW FOR THE BIGGEST AND MOST INFURIATING EXPERIENCE 5. When we moved out, they billed us $2000 for "damages" and cleaning. We literally had the apartment cleaned. We left the apartment in great condition, no mess on the walls or floors, all appliances in working condition, etc. They never performed a final walkthrough with us because their office was closed and they wouldn't let us turn in the keys when they were actually open. So for "proof" of damages all they sent was the bill, a "final walkthrough form" that they signed with no signature from us, and FAKE PICTURES of a COMPLETELY DIFFERENT apartment. Not even the same flooring or same wall paint. Literallty a different apartment. Through MANY phone calls and repeatedly asking for solid proof, they finally dismissed the fees. BEFORE YOU CHECK OUT of your apartment take as many pictures and videos as you can of your apartment and its condition or else you will be out $2K.

The worst apartment! During my 2 years living here, I have experienced the worst service. Last year, I felt racial discrimination when they interrupted me while I was speaking, simply because English is not my first language, and made me repeat myself. The apartment staff have no respect for the residents and ignore them. In June, before moving out, my mom went to the office to give final notice. The manager seemed overwhelmed, dealing with many people. Since it was the last day to give final notice, my mom waited, but the manager told her that it was fine to come another day. My mom asked again to confirm, and trusted her word. Now, after moving out, they are charging her a late fee for giving the final notice late. They claim it's because the date she signed the notice was past the deadline. Of course, the signing date would be late since the manager said it was okay to come later. The manager now says she doesn't remember because she meets over 1,000 people a day. My mom trusted her word, but now she has to pay the fee while she acts like she doesn't know. My mom was so frustrated that she asked for a different manager(jerry) but he told her that if my mom don't pay, they will refer the matter to a lawyer. They don't want to be treated unfairly, yet they handle their responsibilities like this? This is the worst customer service and most irresponsible apartment management I've ever encountered. If you plan to live here, keep evidence of everything. Do you want to live in an apartment that discriminates against you and tries to withhold your deposit? That was worst ever.

Please be carful and find another place to live. I lived there for 2 years, be careful, the only thing these people are professional at is taking your money, for no reason. they will charge you and charge you for everything and nothing, I mean nothing. I just moved out, and I left the place spotless and spent hours to make sure it was in the same or even better condition than it was in when I first moved in, I even took photos of everything and every room before I left They asked me before I moved out if I want to hire the cleaning crew to clean the place for $125, I turned the offer down since my place has always been extra clean. They still charged me $125 and multiple other fees by the hundreds, they even tried to charge me $5,600 for early termination and only when I showed them all the paperwork and proved to them that I didn't break the lease they baked down from charging $5,600 but still charged me hundreds for other made up services. I asked them for invoices for all the services they performed to the place after I moved out, but the ignored me until I threatened them that I'll take them they sent me fabricated invoices and fake charges, they even went as far as dating the invoices to an earlier date when I was still living there. I moved out on June 5th 2023 and the invoices they claimed they paid those companies to clean the place and paint it were dated for May 9 2023. How do you pay for cleaners to clean the unit while the tenant still lives there, that means they entered my unit without my permission, cleaned the place a month before I moved out and left before I got home that day of the 9th of May These people have no shame, and I will take them to court. Please save yourself the headache I'm going through right now and find another community to live in. Stay away from place if you want to enjoy your renting experience I will be taking them to court soon for falsifying documents and invoices and let the court decide the future of those guys Please note that the review below states that it is a gated community but it isn't gated, go drive there and see, that have no gates at any entry point of this community. Not sure why she would say that if it isn't true. Be careful from this place

Management is argumentative, and lies so you can lease with them. People in the office is rude for the most part. Gym really old, same for several years it hasn't been updated in years. The buildings needs maintenance, paint as well as the stairs, although they recently "replaced them" it hasn't been painted. Bugs every where, trash, spiderwebs in every corner, they clean probably once a year and you have to call them requesting to PLEASE clean the breezeway. Dogpark is better and bigger than children's playground. No parking space even though you have to pay per vehicle monthly, if you are lucky enough to find a spot you will be walking at least two blocks from your building. Management loves dogs so complaining about a loud and noisy dog or pee in he stairs or poop in the side walks is NOT an option. Hide fees so if you decide to move make sure you READ carefully your lease and make sure everything is in writing otherwise you can lose. A lot of maintenance needs to be done in every single unit but new management is prioritizing dogparks, asphalt, sidewalks, lease office and honestly not sure what else because you don't see them and whatever it is you definitely won't take advantage of it. Try to find another place if you can. You will be better and happier if you are not living in Bent Tree specially with new management, new fees and new stuff. But the way pictures online are definitely NOT how Bent Tree really looks. Make sure they show you the apartment and building where you are planning to move before you sign the lease. I was unable to upload the pictures to show but unfortunately it was an option.

Not a good place for people to live unless you're not going to be getting involved with office people. They were not too knowledged on what they were doing. For a simple question we had, we had to sit in the office for an hour. The conversation was not going anywhere because the lady that was taking care of us had to constantly move back and forth and was not nice at all. I read all the reviews before and they all mention something about rude staff members which I totally understand since I experienced it myself. I really wouldn't recommend this place to anyone around me. Only thing I like about this place is the location. Hate the staff's rudeness, hate how loud it is to live, and the parking situation is just don't even get me started. They're even charging the current residents more to get the parking ticket after they changed the whole parking ticket situation.

I moved because of the new management and their new policies. They told me if I kept the apartment until Sept 1, I wouldn't be charged an early move out fee. I physically moved on July 27. Turned in the keys on Aug 28, got a bill on 9/4 and they did charge me a fee. I disputed, but to no avail. Then low and behold on 9/20 I get yet another bill from them and them telling me they are sending me to collections. Not to mention, my water/trash was $118 and I WASN'T EVEN IN THE APARTMENT!!!! I am still disputing. Their move out team is REDIC...They took pictures of the wall where the couch and bed was against them and want me to pay $115 or 125 to paint. They are going smoke free, I am a smoker, you have to paint anyways!!! This is the WORST community to live in with HORRIBLE customer service....choose some place else to rent, trust you won't regret the decision.

My partner and I lived at Bent Tree Apts from Mar '22 to Jan '23. We terminated our lease early because it was that bad, so bad that we paid hefty termination fees to get out. Tip: get a lawyer to look at your lease before signing anything! Before our move-in day, we were unable to get in contact with the leasing agent that coordinated our move-in. We later found out that our leasing agent left the company and forgot to transfer our information to another agent. Our move-in day was also on a Sunday so the leasing office would have been closed. Good thing we kept bugging them about it--otherwise, I'm convinced we would have never gotten our passcodes while still getting charged rent. Within the first week, we noticed evidence of previous water damage all over the apartment unit (e.g raised flooring, cracked walls, water stains). There was also an ant infestation that came from outside our first floor unit; we had to seal the trim with tape to keep them out. Another issue is that there is a shortage of parking spaces. We paid for general parking spaces every month but were not guaranteed spots after 7pm. A few months later, our ceiling flooded with sewage water near the HVAC vents on two separate occasions. This explained where the signs of prior water damage throughout the apartment unit came from. Another big concern was that the maintenance team entered our unit for an unannounced VA state inspection. The maintenance team told us at the door that they knew some units did not receive a notice, but they still apparently needed to enter that day anyway. Luckily, we happened to be home at the time and were able to calm down our anxious dog. If this is a routine state inspection, shouldn't they have known about this for a while? Why couldn't the maintenance team have rescheduled the inspection when they realized that some units were not notified? We felt very strongly about this because we had a lot of concerns about our rescue dog being home alone with any strangers in the unit. When we brought this concern to the attention of the leasing office, they told us that all units were absolutely notified ahead of time. It took a lot of persistence on our end before they finally checked their e-mail distribution list and realized that some units indeed did not receive the notice. However, instead of apologizing for the gaslighting, they shoved this under the rug and promised not to do this again. Except it did. Needless to say, we lost all trust in Bent Tree after this experience. There was a drain in the hot water heater closet that collected the runoff from the HVAC of all the units above us and it constantly dripped with water. A sewage smell appeared every 2 weeks and it permeated throughout the entire apartment. There were random fees added to our invoice every month; however, we don't know where that money went to as they never did any landscaping in the Fall or Winter and only raked the leaves twice the entire season. The complex was hideous with all the leaves that would rot in the grass and encourage snakes to hide underneath (and yes, we did see snakes). Bent Tree's online portal is also a mess and you can't track what you're being charged for as the charges are not listed in any sequential order. As others have mentioned, we received an automated message that our batteries for our door lock were dying and scheduled a date and time to have replacements dropped off. They were never delivered and we had to buy our own out of fear of getting locked out of our apartment. We confirmed later with the leasing office that their AI assistant rarely works. Maybe they have it figured out by now, but I wouldn't get my hopes up on it. Overall, terrible experience that negatively impacted our quality of life. You could rent a better apartment at a similar price point that comes with fewer headaches.

The location is great. Everything else sucks.

This location doesn't deserve even one star. It became impossible to live in this apartment complex. First year was a very good to live here, but the second year is horrible. I decided to write this review because I don't see any resolution about the issue I adressed to Aimco leasing office since summer. The life become horrible after a neighbor moved in with a dog which is constantly barking untill noon every night. I addressed this issue to the leasing office, I don't observe any improvements, it looks that they are ignoring me, they just want to make money, but they don't care about people living in here. A big disaster is with the parking. They made a lot of reserved parking lots to drag more money out of the people living here and if you come after 10 in the night you barely find a space to park. Also they are charging for the mail packages, before this was free. I am very disappointed about this place. I am counting down the days to get out of this community. The worse place I ever lived.

Probably the worst ran apartments I have ever lived in. As touched upon by other commenters, you will be walking from giant or an adjacent neighborhood if you get home a little later. Management will never respond to you about anything. Th floors are uneven, I had a burner not even connected to anything. This place is absolute trash. Please do not move here!!

I had a terrible experience living at Bent Tree Apartments for a few years. When I moved out, they demanded extra fees for cleaning and painting the walls and refused to return my deposit. Despite professionally cleaning the entire apartment, they still asked for receipts and additional documentation. It's the worst place to live. I can't understand why there are positive reviews for this place; they might be from paid reviewers or friends of the management, not actual tenants. This place doesn't even deserve one star. Do not move here! The management is terrible and treats tenants like just another source of revenue. The entire complex is a money grab. Parking is a nightmare--you can't park in front of your building and are forced to park two blocks away, often with additional fees for these inconvenient spots. Moving here is definitely not worth the hassle.

I have been living in this community for 3+ years and the only reason I decided to stay this long was because of the convenience of having 28, 29 and 66 so close. I had a visitor last month and parked the car on the suggested visitor parking but the car was towed within 6 hours and the leasing office just felt sorry for the car being towed. I have seen the same cars parked in the same space all year long (2018) and i am ready to take some pictures every day and post them so the leasing office can see how is it that these people get away with it.

Worst place to move into. Parking is messed up, maintenance never come and if they do they dont listen to the preferred time. Leasing office oh man where do I start. They never answer. Always say this and that and dont keep their words. Airbag theft literally all the time and they dont do anything about it and only send emails. As if that will help? Dont return deposit and charges for paint when they should be responsible to repaint the walls for next tenant. No visitor parking without a pass from the leasing office when they literally close so early. So no last minu guests. So much more but i am too mad to talk about my experience at bent tree. Seriously, go somewhere else people.

So when we first moved in we had BED BUGS!!!! We had never had them before and when we brought it to attention they did nothing about it. A few months later management changed and things got worse! They never listened to their residents. There fees are outrageous. They have fees for parking, packages, trash ( yes, trash that you have to carry to the dump).Dont waste your time living here. No one was ever helpful here.

These apartments are made from hopes and dreams. I had a huge gust off wind come through my window and its closed. Build quality of these apartments are terrible and rent keeps going up for some reason; its not like the apartments are getting an upgrade. Its 4 in the morning....do you know how mad you gotta be to wake up from a gust of wind at 4 in the morning and write a review.

Don't move here Don't waste your time and your money here The service is too bad ,they just waste your time You can't go to sleep when your upstair neighbor want to walk or get shower cause of sound Extra charge for nothing Even get charged for parking spot , can't find any spot to park Your car will be towed even you park in your spot

Update: 6/13/18: I finally got out of this pit, but it could not have been more difficult. They apparently refused to accept the numerous notices of vacation I gave them. The one they did finally decide to recognize an email a month before vacation, and proceeded to demand two month's worth of rent regardless. I only came to this place in an effort to save money but because of this it ended up costing me more regardless. Update: 4/24/18: things are getting worse, not better. The transition in ownership to Lincoln properties has opened the doors to the worst possible abuse. The massive parking problem could be partially resolved if the complex opened up the 50 desperately needed private parking spots around the complex, but instead they completely removed guest passes (friends and family are now officially not allowed in the area) and converted even more of the few spots we have (mostly the ones that are close by) to "premium parking" that they are charging $40/month to own. This place is a trap. Every aspect of it is predatory and abusive. You know the trolls in fairy tales that charge people to cross bridges? Those people are real and they've gotten into the apartment game. This place is designed from the bottom up to take advantage of you. They will lie to your face, tow your car, cause more problems in efforts to fix old ones. They go out of their way to hide basic features from you and i lived there for 10 months before i knew there was a web service they were hiding from me. The place is smelly and cramped and offers virtually no way to have friends or family over due to the complete lack of parking. You'll be lucky if you can park there yourself. It's not even cheaper than comparable complexes.

Current resident! I ENCOURAGE YOU TO RUN AWAY FROM THIS PLACE ASAP! see MOLD and MILDEW build up IN OUR HVAC UNIT! DISGUSTING!! I can go on and on and on.... just don't bother with this dump