3400 Avenue of the Arts Apartments

On behalf of my daughter, I'm giving this place a 1 and would give it less for false advertising. The studio is listed for $1585-2036 which draws a lot of activity. Once you get there, the true price is 1809, so the range should start at 1809. They didn't have anything for less. It was a complete waste of her time.

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

I lived at 3400 from November 2019 to May 2024. Initially, it was a nice place, but the quality of the complex declined significantly during my last two years there. As a first-time renter, I didn't realize how bad things were until I left. The walls are extremely thin--you can hear everything: drawers closing, arguments, music, and...more. We were often woken up early by the upstairs unit opening their patio door and loud footsteps. If you live in Building H, expect early wake-ups from trash pickup outside the building. Cockroaches are also an issue, and extermination doesn't help. The community gate was constantly broken, allowing homeless people to wander in. A man died in the koi pond, and two residents in my hallway were arrested. The environment became unsettling, especially with our neighbor's suspicious activity involving frequent male visitors. One even keyed the hallway door and left a threatening message. We no longer felt safe. The amenities were hit or miss. The main pool was often overcrowded, and gym access became difficult due to resident personal trainers hogging machines and bringing in outside clients. The downstairs gaming area had a persistent mildew smell from past flooding, and the koi pond and grounds were poorly maintained, with stained concrete from animal feces and dead grass. 3400 is also money hungry. You have to pay for parcel lockers and a monthly fee for the always-occupied EV chargers. Recently, they moved most visitor parking outside Building H and added signs indicating that guests will soon have to pay for parking. Don't expect much of your security deposit back either--they deduct your last month's amenities fees, plus any move-out damages. Leasing told us we didn't need to repaint a wall we'd painted since we'd lived there for nearly five years, only to charge us for it after we moved out. Overall, I wouldn't recommend living at 3400. The rent is comparable to Irvine, but the living conditions fall far short. There was constant turnover in our hallway, and for good reason. Don't be misled by the positive reviews--residents are encouraged to leave reviews for maintenance services to inflate the complex's ratings. Choose a safer place with a better quality of life.

DO NOT MOVE HERE. we were there for 4 days and got out of that mess as fast as we could. thank god they have a 30 day period where you can decide to get out of your lease. the gym is nice and so is the pool. but to pay 2000$ and up for a shitty apartment in Costa mesa? yea right. not only that but one of the women who works there is a complete bitch. she was a major factor in why we left. and made some of the small problems much bigger, at first when we did our walk through the apartment didn't look bad. but after we moved in we noticed chipping cabinets, the shower was dirty when we moved in and had rust on the drain, the cabinets were from the 70s, the windows were cheap and stuck when i tried to close or open them, and all of the appliances are so cheap. not even a brand i have heard of. also we were told the street noise wasn't that bad...yea right cars race down that street all night and it sounded like we were in new york city. not to mention a car alarms going off in the parking garage for 30 min at 3am. the garage made it echo nice and loud. but its OK who needs sleep! also when i called corporate to complain about the rude employee who yelled at my husband, they said i would get my deposit and pre paid rent back in 7-10 days. well 12 days later i got a stupid note saying i would get it in 10 days. why not just send the check? it doesn't make sense to me. this whole experience wasn't a pleasant one and they are effecting me even after i moved out. take my advice...you can get something much nicer and cheaper a block from the beach instead of 3400 which is on the border of the ghetto in Costa mesa. RATING IS 0 STARS

This is place has the WORST management I've dealt with in any setting. Since the minute we moved in, the manager Matt seemed to have it out for us, even though we never officially met him. First they tried denying our 2 pets emotional support paperwork and charged us the pet deposit AND monthly fee for both pets. It wasn't until about 2 months later and a lot of persistence on my part and bad Yelp reviews, that they returned our deposit and monthly fees, ultimately accepting that my pets emotional support stuff was legit from the beginning. He caused so much emotional and financial stress for me and my bf. During this whole ordeal Matt never once gave us the respect of talking to us directly, he was always acting snobby and too busy even if we were standing right in front of him. He only ever spoke to my bf to ask him if he can tell me to take my Yelp post down. When we moved in they promised new cell phone antennas to be installed on the property, that was a lie! There is absolutely no cell service in that whole place, very embarrassing when we had company over, no ones phones worked unless we gave them our wifi. There were more than 10 car break ins, including 2 in our truck in the parking garages, when we reported it to them they told us that we needed to call our renters insurance because it was not their responsibility... umm.... ok... thanks for making us feel safer!!! Pftt. On one occasion the parking structure gate wasnt working and it came down on the bed of our truck scratching and damaging it, also said they were not responsible for that and we should call our renters insurance. We were also warned by more than one maintenance personnel about HOMELESS people. They apparently sleep in the stairways, and even caught some having sex there! They caught some homeless sleeping in vacant apartments as well.. They also tell you the complex is "RENOVATED".... YEA IN 2008!! How can you call that renovated? The heater/ac system sounds just as loud as an old generator which drove me crazy. This place is not renovated! Our lease ended on March 4th, which is the day we turned in our keys, we had zero intention on renewing our lease with a property whose management is so rude and difficult/impossible to work with. We eventually got a call from Ashley at the office telling us there will be a fee to pay because we didnt notify them that we were leaving 60 days before. So we called the Corp. Office to get more info where they told us Matt had placed a "BLOCK" on our account so we wouldn't be able to renew even if we wanted to, later after that call Matt took the block off. Then suddenly we find out he took the block off in order to charge us the fee for not notifying 60 days ahead. THE FEE IS 3K!! minus our deposit. How can you charge us that fee when technically we werent allowed to renew in the first place???? This is complete misuse of power within the company. It feels like Matt is personally trying to come after us. For what? We never had a complaint or warning and always paid rent on time... very confused. Does Matt do this to everyone? And if he does who is allowing him to continue working there?

I recently did a tour of the property and although it was okay at best, the customer service I was received was extremely poor. I arrived to my appointment on time and I swear the person I was supposed to meet with rolled her eyes at her colleague when I walked in. I really wanted to walk out. It was quite an awkward experience. In addition, she rushed the tour, did not make any attempt to make us feel welcome and was reluctant to show me the amenities, including their amazing gym. I get my appointment was at 5:30 but if the staff is not up to showing potential tenants in a warm, professional and welcoming manner, the why bother offering that time slot. And maybe she had a bad day but if that's the case I would have been happy to reschedule. It's common courtesy. If you are looking to tour this property, I recommend that you ask for someone else other than Neta.

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. Terrible place.

Moving here , was a mistake. They just keep the surface clean but since we moved in 2 months ago, we have every day new problems. Worst of all is the parking area and the entrance door. It smells and is just disgusting. No wonder it attracts pall kind of cockroach. Be aware that they allow big dogs such German shepherds and some residents walk them off leash!!!!

Don't go here to deliver packages. It's very difficult to find the address. You can't get in or out. People who live here shouldn't order packages either. It's really harmful!

AIMCO has the WORST service I've ever encountered. I've lived at 3400 Avenue of the Arts (in Orange County, CA) for almost 2.5 years now. We are moving out around Xmas time and I couldn't be happier! In addition to rent (over $2K/mo.), I pay about $100/mo. for 2 parking spots and we have never missed a payment (including this month). For context, I have found another car parked in my spot probably 7 or 8 times since I've lived here. Every single time it's happened, I have filed a complaint and asked for the car to be towed. And every single time, 3400 Avenue of the Arts (owned by AIMCO) has said that their policy is not to tow the car illegally parked in another resident's spot until they contact the residence associated with the spot and any other residents who may have invited the person with the car to their apartment so that they can get the individual parked in the spot to personally move the car. I've had to park my car illegally for several hours on multiple occasions while they tried to track down who was illegally parked in my spot. Out of those 7 or 8 times I've had to deal with this, the car parked in my spot has only been towed once. And that was with a direct complaint from the person who paid for the spot. Now here's the kicker. My girlfriend switched cars recently and forgot to notify management about her new license plate. She's sick this weekend so parked in her spot Friday night and did not check the car until today (Sunday). She went down to get her car and it was gone and another car was parked in her spot. 3400 towed the car without any complaint from any residents and without contacting the apartment associated with the spot (me). To make matters worse, their management team doesn't work weekends and the leasing office and security personnel do not even have access to the report and cannot do anything about it until Monday. Same goes for AIMCO Corporate headquarters--no one is there over the weekend to deal with your problems. When my girlfriend told the leasing office here at 3400 that she works in Downtown LA (over an hour-long commute) Monday-Friday, 9-5, and can't go to work without her car, the leasing office essentially said you're shit out of luck. They also asked us to "keep it down" because they "are a business" and had "tours they needed to give" to potential new residents. That is how they treat long-standing residents who have never missed a payment for rent or their parking spots. The fact that no one is available to deal with your problems over the weekend is a huge issue with the way AIMCO does things and they often take advantage of the fact that no one is on site to deal with their residents' problems. I regularly find notices on my apartment around 8 or 9pm on Fridays telling me that management needs to conduct an inspection (or some other reason for needing to enter my apartment) the following Monday or Tuesday. They do this intentionally so the residents cannot say no. They don't care whether the day they want access is a huge inconvenience for you or not. BECAUSE THEY DON'T CARE ABOUT THEIR RESIDENTS THEY ONLY CARE ABOUT MAKING MONEY. For example, Friday night at 8pm I found a notice that said they were giving AT&T access to our apartment all day on Tuesday starting at 8am and that we needed to move certain objects around so that they can do work (we aren't even a customer of AT&T). This is unacceptable to me. As I said, my girlfriend has work in LA that entire day and I also have a law school final on that date. I don't have time to move things around for AT&T (because I'm studying for my finals) and I don't want random people in my apartment when neither me nor my girlfriend is present. And keep in mind, we are moving out like 10 days after they want access to the apartment. They could literally wait 10 days and then give unlimited access to AT&T until after we move out. But guess what? I can't speak to anyone at AIMCO or 3400 Avenue of the Arts about this until Monday (the day before they want access to the apartment). Believe me, I've tried. I left a voicemail for the property manager who works at AIMCO's headquarters as soon as I found the letter. No call back. I left a voicemail for the 3400 Avenue of the Arts Leasing Office AND Resident Services. No call back. So to recap, between Friday and Sunday of this week, not only did neither 3400 Avenue of the Arts nor AIMCO call me before they towed my own car parked in my own space (without a complaint and contrary to their own longstanding policy), but they also ignored my phone calls and voicemail about a different issue. I will never rent an apartment from AIMCO ever again and I strongly recommend that you stay away from this terrible corporation and their various properties.

Where should I start?? Thin door walls where you hear your everything of people living next to you, garbage everywhere, ignorant neighbors where they left their old furniture at the alley where emergency exit doors are located, constant break-ins to your car eventhough you parked in garage (happened to me once), your apartment's temperature will most likely a lot warmer than outside...cause of the way they design this buildings? Loud Race and doughnuts noise at 2:00AM where you try to get some sleep! If you visited this community...read this review please!! It's ok to live somewhere if you find somewhere which 100sqf smaller and $200 more than what 3400 is offering you! Cause you will stuck here 12 months! At least you don't worry about ohh tomorrow morning "if I will find my car damaged with a broken window" and the people at leasing office will tell you; we can't do anything if people are bad and want to break in your car...(while they don't accept that their gate doors are always open and have problems) Don't sign a lease and run away!!!! What ever they offer you! You will be living with stress! Does it worth it? It's your call! But a home should be where you feel safe and not worry issues I listed! It's ok to pay a little extra guys (btw this place is not cheap)

One word sums up this property...JOKE. Amazing landscaping ( but it's 30 yrs old) and mediocre apartments. Was amazing when first moved in in 2015 but soon after, they hired an office manager starts with M, need I say more. Emotional decisions and petty absurd revenue generating schemes ($150 cabana charges on holidays) that made Aimco look as if they were hurting for money, pretty hilarious. Some good people do work there, Jolanta Erica and Ashley. Too bad they don't hire the same standard for management.

We were very close to moving into this complex until we read the reviews. Poor reviews from irritated tenants regarding maintenance is one thing. However, they charge minimum $64 a mo. per vehicle (based on 'tier' parking - aka covered or uncovered) and to have issues with towing + break ins is ridiculous. In another review, an applicant says they denied his support animal. They responded stating that people without disabilities often take advantage of support animals and that they felt he was one of those people due to where he obtained his documentation. THAT was it for me! That is blatant discrimination. They are not doctors and do not have the right or place to validate a person's disability based on where their documents were obtained. This is a violation of the ADA - Title III. If they are openly willing to discriminate on Yelp and open themselves up for a lawsuit, I can't imagine what itd be like trying to advocate for yourself when maintenence is needed or serious issues arise. Other reviews show lack of consideration for those who were impacted by COVID-19. Such inconsideration for their tenants is heartbreaking and disappointing. During our tour, we were very interested in a penthouse house but were turned off by the yellowing of windows with neighbors who proudly display empty beer bottle stickers on their windows. So disappointing to see a beautifully landscaped complex with amazing amenities display poor attitude and discriminate against people with disabilities + support animals.

i am sooo terrified living here i need help getting out of here cockroaches 4 inches long are all over here i have dealt with it for 5 months now. i have now been crying emotionally distressed the past 3 hours unable to eat the food in my cabinet due to the cockroaches all over and now i have to starve. These are non liveable conditions. someone help me!!!!!!!

This place is absolutely depressing, I was living the worst moments of that place, The atmosphere is cold and very unpleasant. I WOULD NOT RECOMMEND IT.

I'm supposed to be moving here but my experience with the leasing agents has been extremely upsetting. We put the hold on the apartment two months ago, and now we move in 5 days and can't get anyone to call or email us back. Our first agent apparently left a month ago and we never received an update. Now we are with a new agent who is never there. We have called and left voice messages and sent numerous emails. It sounds like people have a hit or miss experience here. Just know that the staff are unorganized and don't seem to really care. I'm hoping I can update this to a better review, but I don't even know if I'll get to live there or not at this rate. Update: I did move into this complex on 7/23 but are continuing to have multiple issues with the management. They said we could bring our dog and then told us we had to remove the dog from the property after we signed the lease. The list of issues goes on and on. We have had to file a federal complaint against them to sum it up. I have found all management to be very unprofessional. Other than that it's a wonderful community! Another Update: (10/2) It is now October and we are still having major issues. I want to confirm that they verbally told us that even though our dog was initially denied he could still live at 3400. Please disregard the response to this review. In August we sent a new letter because Ave requested it be signed be a different physician and they confirmed acceptence of the letter. They didn't respond to us until today, months later, saying we needed to remove our dog within 3 days or return our keys, etc. and leave. They attached an old denial letter and ignored the fact that we had sent them updated documents months ago and are just now replying with a notice of removal. No other contact. Management here is extremely unprofessional and lacks communication. We placed this apartment on hold at the end of May 2019, moved in at the end of July 2018, and it is currently the beginning of October. Within that time we have had almost no positive experiences. Diana is the only staff that has been friendly to us. I also want anyone reading this to know that there is a valid need for an ESA animal and the physician is seen regularly and in person. The complex is continuing to say that the letter was obtained online and that's it. Although we sent updated documents they have ignored it. They actually haven't been in contact with us for months until they provided us with the notice to remove our dog. I highly recommend looking at the apartments off Anton or the Enclave instead. We have friends at both complexes and you would have a much smoother experience. Avenue of the Arts may not follow the law or the terms of your lease. Management will not respond to our emails and only wants to speak in person. We have already had issues of them telling us something verbally and denying it later. Update: (11/2) We removed our dog within the three days last month after receiving the notice. On 10/10 Ashley inspected the house and told the office that we still had our dog living with us and since then we have been Pending Eviction. No one told us. We are unable to pay rent for the month of November because of the Pending Eviction. Our washer has also been broken for a week now and they said it would be replaced in 2-3 days.

Horrible community! Look elsewhere. For the cost Irvine Company apartments offer better service, better amenities, and higher quality of living. Lived here for 15 months, here are things that went wrong. - When we toured the apartment we said we wanted it, instead of walking us through the online application they told us to go home and apply. Likely o they could help their next client. Online form was confusing and wouldn't allow us to add three individuals to the lease. - once process was sorted out it took 5 leasing specialists to figure out our situation. We were trying to give the the deposit and first months rent but due to complications with the website or me, information wasn't processed properly. - the amenities look good at first glance but take a closer look they are old, the game room has old equipment, climbing wall is a joke, tenants let their dogs defecate anywhere on the premise. - they accused us of changing the locks. Even though maintenence guys have been able to get in. - entered without permission or notice into our apartment. Roommate was sleeping and not clothed. - parking is a joke, they charge for every spot in addition to the rent. - had people park in my assigned spot twice and they did not take care of it. - walls are thin. - there are many large families that share the apartment. - elevators frequently fail, Ive been stuck in one. - there are people who sneak onto the property who use the gym. They act like they forget their keys. I've live in a lot of communities and this place has been the worst. We paid $2800 a month and the experience we got was horrible. If tenants do something wrong we get punished. If the property does something wrong they get away by saying "sorry". Matt Comicz is the community manager. Ask him about my specific experience and he would gladly share. My name is Matt S. I lived in apartment C324. Take my advice, go look at the Enclave. Be aware, I think this apartment complex fluffs their own yelp rating.

Do not move into this place. I started living here in April of 2016 and have had terrible experiences. My roommate and I have made over 10+ service requests because something is constantly breaking. Started with my room blinds, shower door, cabinet in the kitchen, washing machine spilling out water flooding my laundry room (took 4+ visits to actually fix), sink overflowing, fridge water dispenser breaking monthly, and gross mold growing throughout my bathroom walls due to improper paint (I'm assuming). And I've had multiple experiences of service men coming into my apartment without consent. Then on top of all these problems they have towed my bfs car when he had a guest pass expired by a few hours when he visits almost daily. My roommate and I have also had a trash fee for not putting a trash bag "all the way down the chute" but when you walk into the trash room it has been FILLED with residents trash and unable to even open the door. The trash room is obviously very unsanitary and unkept. Fire alarms are going off pretty much weekly during early morning hours. We have had COCKROACHES invading our balcony and the areas surrounding our apartment. Then the worst of it all we have received harassment throughout our experience for smoking when neither my roommate nor I have even been home. Then proceeded to give us a 250 dollar fee "confirming" smoke was coming out of the apartment when the apartment was empty. And when confronted they say their patrol "confirmed it". The staff in the leasing office are completely insensitive and what seem to be attempting to hustle any money they can. Hoping to help anyone from having a terrible experience like my roommate and I have had.

PARKING IS TERRIBLE Okay, first of all, even if you buy the parking for $60/month, (yes $720 each year just. to. park.) you're literally parking underground and walking two flights just to get to the first floor. Don't even get me started about the guest parking! There's barely any room for guests, and when you do have a guest, they charge exorbitant amounts to your guest... why even charge for parking? This is so ridiculous

I'm supposed to be moving here but my experience with the leasing agents has been extremely upsetting. We put the hold on the apartment two months ago, and now we move in 5 days and can't get anyone to call or email us back. Our first agent apparently left a month ago and we never received an update. Now we are with a new agent who is never there. We have called and left voice messages and sent numerous emails. It sounds like people have a hit or miss experience here. Just know that the staff are unorganized and don't seem to really care. I'm hoping I can update this to a better review, but I don't even know if I'll get to live there or not at this rate. Update: I did move into this complex on 7/23 but are continuing to have multiple issues with the management. They said we could bring our dog and then told us we had to remove the dog from the property after we signed the lease. The list of issues goes on and on. We have had to file a federal complaint against them to sum it up. I have found all management to be very unprofessional. Other than that it's a wonderful community! Another Update: (10/2) It is now October and we are still having major issues. I want to confirm that they verbally told us that even though our dog was initially denied he could still live at 3400. Please disregard the response to this review. In August we sent a new letter because Ave requested it be signed be a different physician and they confirmed acceptence of the letter. They didn't respond to us until today, months later, saying we needed to remove our dog within 3 days or return our keys, etc. and leave. They attached an old denial letter and ignored the fact that we had sent them updated documents months ago and are just now replying with a notice of removal. No other contact. Management here is extremely unprofessional and lacks communication. We placed this apartment on hold at the end of May 2019, moved in at the end of July 2018, and it is currently the beginning of October. Within that time we have had almost no positive experiences. Diana is the only staff that has been friendly to us. I also want anyone reading this to know that there is a valid need for an ESA animal and the physician is seen regularly and in person. The complex is continuing to say that the letter was obtained online and that's it. Although we sent updated documents they have ignored it. They actually haven't been in contact with us for months until they provided us with the notice to remove our dog. I highly recommend looking at the apartments off Anton or the Enclave instead. We have friends at both complexes and you would have a much smoother experience. Avenue of the Arts may not follow the law or the terms of your lease. Management will not respond to our emails and only wants to speak in person. We have already had issues of them telling us something verbally and denying it later. Update: (11/2) We removed our dog within the three days last month after receiving the notice. On 10/10 Ashley inspected the house and told the office that we still had our dog living with us and since then we have been Pending Eviction. No one told us. We are unable to pay rent for the month of November because of the Pending Eviction. Our washer has also been broken for a week now and they said it would be replaced in 2-3 days.

BEWARE POSABLE ILLEGAL PRACTICES LEASING! found a great deal online, and moved quickly the same day it was posted. I went in personally and set up a tour got approved and paid an $800 hold fee to take the apartment off the market. This hold fee as I understand per Cali law is a bond. Again I was approved before paying and had the credit approval in my email. So I start filling out the online lease agreement I even got to the end and ended up paying part of the first months rent! so I wouldn't have any move-in day costs. All this was done through their portal that the leasing agent gave me access to. I E Signed the lease! I only had to provide renters insurance at this point. But since my move-in date was two months away no problems. Then suddenly yesterday I get an email saying that they excepted the current tenants recind of the move out notice! And now there is no comparable price on any apartment available. I signed a lease for a specific apartment. I was APPROVED and PAID RENT! Short Of a natural disaster or uninhabitable unit at move in, how was this even legal? The correct response from the leasing office to the current tenant should've been, "sorry we have already leased out your apartment"! I may have to contact my company's law firm (yes I have great benefits)

I know what you might be thinking one star but the place looks great.... And it sure does. That's all this dump has going for it, it's looks. If you enjoy hearing everything your neighbors do and I mean everything from conversations to bathroom routines then move in. If you enjoy the smell of trash when go thru the hallways by all means move here. The "updated" apts are disguised with fresh paint and puddy, which fades way after about month living here. The apts look nothing like the show rooms. Read deep into the past reviews before moveing here.

This is the absolute worse place I've ever lived. My wife just puta review up here, and mysteriously now it's gone. The noise is ridiculous here, and our neighbors keep dropping cigarette butts, bird seeds, and water all over our balcony. The management team said that they will talk to them, and that they will send somebody to clean up the mess today..... Another lie, they never showed up after we waited here all day for them. The positive reviews on here have to be from people who lived here previously or were paid to leave a review, because this is the worst place I've ever lived. 2400 dollars a month, and I can't even go on my balcony. I made a huge mistake moving here, but hopefully I can help others from making the same mistake, STAY AWAY!!!!!

Have lived here for just over a year now. Solar we have had a bicycle stolen out of the garage and packages stole right from our door step. Management is a joke. This happen under cameras and operations manager Ashley will even refuse to review or respond back to the police once a police report has been filed. We will be moving out and do not recommend anyone to move here. All other reviews are spot on management is a joke and very over priced with what you actually get.

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

If I had zero stars, I would choose that option. However since they don't, I guess I'll give this place 1. This place has a ton of potential however the management is the worst you will see across your history of renting. First issue is break-ins. Yes they happen everywhere but when you have police called here on a daily basis something is seriously wrong. We even witness the unauthorized visitors breaking into cars and managements response is we cant do anything... Call the police. By that time, they are long gone and go off little evidence since this place has 0 cameras. So huge waste of police and tax payers time. Second issue is their dog park. They are so proud of this dog park that anyone can just walk into. We've had our dogs attacked by visitors and when reported to management, one in particular just rolled her eyes. They don't really care here as long as you pay their rent. ALL ABOUT MONEY HERE. However they invest very little back into the property. Think about it... Renovating an apartment lets you increase rent prices all day long.. of which they do proudly. When it comes to putting up security guards or cameras.. No way. That's an expense. And they do not want to spend money on your protection or comfort level. SIMPLY PUT.....THERE ARE MUCH BETTER OPTIONS OUT THERE!!!

Unless you're desperate or have zero expectations of quality, this place is the worst. The experience got progressively worse coming out of COVID years while more people were moving in. Actual crime and arrests frequently, a literal death in a pond, and the coup de grace was the slimiest exit process that they managed to tell me I owed twice my deposit mostly stemming from them saying we didn't give enough notice about moving out even though we replied to automated messaging saying we weren't and WE LEFT WHEN OUR LEASE WAS UP... Only redeeming staff members are the facilities dudes fixing all the things that kept breaking or I never received in the first place like the smart hub they didn't give me and still charged me for. Borderline illegal landlord/management practices and they know you have no recourse so they do it anyway.

Do NOT live here. Positive reviews are fake or paid for by the company. I am a current tenant and have been for 3 months, I am dreading the remaining 9 months on my lease. Unless you want to be awoken by people screaming at 4am on weekdays, trash filled community spaces and loud units which are being used as AirBNB's. Management is unresponsive and an absolute nightmare to work with. You will regret living here. Not worth the price tag, plenty of nice places in the surrounding area, this isn't one of them.

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. When I contacted them about the mistake, they said they would get back to me. They never did. Terrible place.

This place has nice waterscapes and it's nice having your laundry within your unit. The maintenance personal are friendly. Unfortunately, 3400 does charge extra for parking, $55 a month per vehicle, and at least one/two vehicles get broken into because security is an absolute joke! If you get a bunch of delivers 3400 WILL NOT let you receive packages to your apartment. Instead, 3400 force tennants into a locker parcel system (which will charge you) that has only one location; I have seen many tennants carrying packages across the entire complex (3400 WILL NOT be helpful). The dog park is utterly disgusting, and they say pet friendly only to collect extra money. 3400 DOES NOT use this money to upkeep the dog park; the wood chips were not changed out once in over 15 months. Also, many of the tennants bring their dogs with fleas, and when I first moved in several tennants warned, "3400 had a giardia outbreak." If you are forced to move here enjoy the waterscapes and beware of your personal belongings. 3400 WILL ENTER your apartment WITH OUT notification!!

Where should I begin? I am a current resident of these apartments. Terrible management - rude and inconsiderate. In particular Priscilla, the general manager, who is arrogant and takes no consideration for the concerns brought up to her related to the safety of the tenants. She speaks in a condescending and unprofessional manner. In my opinion, not qualified for the position. How can one expect peaceful living if the complex is managed by somebody with such terrible qualities. The place doesnt appreciate valued tenants that have lived here for many years. Paying such high price for these apartments on a border of Santa Ana and not having proper security is disappointing. Yes, there's a guard but what's the point if he waves and lets every incoming car in? In addition, the doors to the apartment buildings are constantly broken for months at a time. Strangers can easily gain access to the buildings. Multiple times, it has been communicated to the leasing office but it took approx 2 months to have it fixed. Pool had broken glass in it just recently. There used to be an attendant at both the pool and the gym area, not any more. The AC at the gym has been broken for weeks before it got fixed. The TVs at the gym are no longer on/working. There has been a shooting shattering tenant's balcony glass door and another tenant's car window, apparently from a bb gun (that's what was said by the apartment office staff). How does a bb gun bullet completely shatter thick, durable balcony door and car window in pieces? Investigation wasn't a priority and no resolution was communicated to the victims. There are always strangers at the gym and the pool -there cannot possibly be 10 people living in one apartment unit. The office is dishonest and they don't provide reasonable explanations to the brought up concerns/issues. Used to be a fun, safe, adequate apartment complex worth the high rental price but that is now in the past. Pretty much agree with all the remarks left by Second T.

Hi Carol W. Priscilla Gonzales? Yes, we have emailed her three times and left a voicemail, all over a month ago and still have yet to hear back.

I HATE HATE HATE HATE living here!!! I cannot wait to move out. Unfortunately I have only been living here for 4 months and I have until November. My car AND my boyfriends car have gotten broken into. Including several other cars that park near me. And the staff of this place does NOTHING, absolutely NOTHING about it. They say they have "security" and "gated garages" but it's a lie! I have never seen a security guard once or any safety cameras. AND the gates are always open! DO NOT LIVE HERE! Way too expensive for this crappy place and "security". I wish I could give this place zero stars!!! Also they NEVER answer their phone if you need something or if you need to pick up a package. Worst place ever!

I had a scheduled virtual tour for this place today. I took 30 minutes out of my day for the tour and no one ever showed up. Very professional....

Posted 8/2016. These apartments will draw you in with their spacious floor plans, TONS of storage, fairly updated units, and vast amenities, but it's all a myth. We had so many issues in our 13 months of living here and we're so happy to be out. 1. Safety--Our first safety issue came about 3 am one day when this gal was ringing the door bell. I was home alone, so I was definitely startled. I crept up to the door to look through the peephole and saw this woman dressed in all black standing there. She kept ringing, so I crept back to our room and called the gate. They said they would send someone right up. Well I get a call back a few minutes later--after the lady had left--and they "couldn't find her." We live in a gated community where you have to fob in to all of the doors and your fob only works for your building and the gym. Fast forward a few months to our second safety incident. My husband was trying the keys we had cut in our front door and this gal pushed her way into our apartment frantic and saying that her roommate was trying to hurt her. She was rambling and not making sense and meanwhile she was taking her sim card out of her phone--more on that in a sec. So when she told us that she was out in the hall talking on the phone when she heard her roommate and a make friend talking about her--and then a gun cock--we told her she had to go. We offered to call the police or security--she said no and left. We put the sim card into a microreader and there were pictures of these crystals. We google image searched the images and they came back as crystal meth. We immediately called the security office and they said they would send someone up to take a report. Well they still haven't shown up so we call again and they said that they did a patrol and didn't see anyone (same excuse) and aren't coming so they tell me to "call the cops" and hang up. So we call the police and they come and we report what happened. The officers both said that they aren't surprised and this situation happens a lot at our complex. Well great that's comforting. 2. Terrible Management--Ever since Matthew came to be manager at 3400, we saw a decline in services. The management office closed and you can't reach anyone by phone unless you want to rent an apartment. He never responds to e-mail--he forwards it to someone also and says "Can you answer her." Or he just doesn't respond at all--because he is always out of the office. This became a huge issue when we decided to have friends over at the pool and were notified an HOUR before our friends would arrive that there was a policy of two guests per resident. We have NEVER heard of this policy nor have we seen anyone else adhere to it--the main pool is basically like Vegas every weekend. Well apparently the police came a few times the day before--this is normal on the weekends--so management was dropping the hammer. When I tried to talk to the manager in the office (not Matthew because he is never in the office), I was told that "there has always been a policy and it's in your lease." When she checked our file, the box next to "pool bands" was left blank, proving that we were never notified as I told her. It's also NOT in the lease because we checked. She wouldn't budge though so we had to change locations at the last minute, which was infuriating because the policy doesn't exist--they had probably just gotten in trouble. She tried to say that she wasn't aware of the issues at the pool every, which is LIE. The leasing agents ALL walk perspective tenants through the pool area on the tour--including the woman I was speaking to. They walk right through the middle of the raucous partying that is ALWAYS happening every weekend without fail. PLUS they have a "concierge" who "patrols" the pool, which really means he lounges in the chairs or on the large cushions with the bikini-clad tenants while drinking their beers and eating their food all day (see the pic). 3. Nickel and Dime--You will pay and pay some more to live here. And we aren't really sure what we were getting in return. The amenities seem nice but if you look closely the pool furniture is falling apart and the gym equipment is really showing wear. We paid for garage parking but had the option to park for free in the uncovered spots. Well those days are NO MORE. In the middle of our lease, they assigned all of the "free" spots and started charging for them. $50 for garage and $25 for outside. Every month. And guest parking is very limited and you will get towed if you are a tenant and park in guest. You also pay a "convenience" fee to have your water, sewage, trash and pest bills rolled into one. It's not a convenience if I am not given a choice to pay it. It's a FEE plain and simple. Also, there are lots of roaches/water bugs all over the place so I am not sure what the pest fee was going toward. I am out of space or I would keep going. DON'T DO IT. Live elsewhere. You will be much happier, safer, and probably have more money.

On Aug 31, 2019. Saturday I saw a unit I like. Available November 11th 2019. $50 for credit check 800 deposit to hold for 2 days or so I thought. Within two days I text at the office saying I don't want it give it to somebody else. I waited for my 800 deposit and has not return to me. I call and they say not refunded. I call Citibank can reverse the charges. Citibank put 800 in my account while investigation is going on. Now Citibank when's their money back because what apartment complex set. Got a copy of contract and saw signature and initial it's not mine. Went to office and she give me a number to call. It is all run around machine talking. Got no where. Will be going to small Claim Court. I have a phone call, all the text messages and my signature on a contract as proof. Looks like I see them in court no choice

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

This is the worst place I have ever rented at. I chose to end my lease early and pay the fees associated. I gave them the 2 month notice even though I had already moved out, so they could start trying to rent it, I also agreed to pay a 2 month lease break fee. The corporate office messed up and had the wrong amount for me to pay through their app, and it took me 3 weeks to reach someone, and now they are claiming since I didnt pay the break fee by the end of 2 months notice, that they will now charge me for the entire lease, another 6 months of rent. That's over $20,000. An attorney will be taking care of this, but just stay away, you see the bad reviews, they're all true. Horrible management, old building with asbestos, paper thin floors and walls.

Wish I could give zero stars. Do not be fooled. The complex seems great at first, but there are many ongoing issues that will never be addressed regardless of complaint. 1- The management refuses to answer the phone 2- stagnant water flood in parking garage for weeks at a time, must walk through water to get to your car. ongoing issue for years 3- FREQUENT water shut offs. 5 times in the past month 4- multiple tenants complaining of rats 5- Cars being broke into frequently. Complex does nothing. 6- They have made multiple "efforts to improve the community" which have been extremely unsuccessful. i.e. you must remember multiple codes, security risk, wait in a car line backed up down Ave of the Arts to get into the complex because of the "new" entry system 7- VERY loud in short, do not move here. Every other tenant I have spoken with is extremely unhappy, with some getting attorneys involved.

Terrible. Nothing works. Moved in dishwasher, dryer, washing machine, both showers and stove didn't work. Plumbing frequently backs up and overflows into your unit. Stay away. Oh yeah my car was broken it, window smashed in their garage. Also had my vehicle and my guest vehicle towed.

Coming to live here is a BIG Mistake. $2k for a 1BDRM, after you sign a lease the Mgmt treats you like an shit/idiot, and neighbors bitch about everything...other living options are highly recommended.

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search! NOTE: Please disregard the person that followed up with a response from my review. 1) My name is not Ryan. 2) I do live at 3400 Avenue of the Arts, currently. I don't move until December. 3) I would never live at the location of the images you posted. I have higher standards. 4) I moved from Oklahoma prior to living at 3400. Nice try though!

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

Another update from from 3400 Avenue of the Farts .... When you leave negative reviews of this place on Yelp, the "Community Manager" Matthew, will choose to end your lease agreement (Oh darn) instead of make the necessary changes to address ongoing problems in the Community. I guess if you can't take criticism, and be professional, it's best to hide from your problems and hide behind quitletly posted letters on residents' doors. You could have knocked like a man Matthew. We were home. 🙂 Do not move into this place. It's going downhill faster than Baltimore right now.

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

I know what you might be thinking one star but the place looks great.... And it sure does. That's all this dump has going for it, it's looks. If you enjoy hearing everything your neighbors do and I mean everything from conversations to bathroom routines then move in. If you enjoy the smell of trash when go thru the hallways by all means move here. The "updated" apts are disguised with fresh paint and puddy, which fades way after about month living here. The apts look nothing like the show rooms. Read deep into the past reviews before moveing here.

Noisy. Cockroach infested (honestly not making that up). The worst rental experience ever for a number of reasons. Way overpriced, and oversold by the staff. Very corporate. So many problems and the staff wasn't helpful. Fire alarms kept going off. Elevators are old and break down frequently. Parking is a big hassle. I've only written a couple of reviews ever, but I'm trying to be a good human by warning others. I am a college degreed professional. Beware of 3400 Avenue of the Arts. Also it looks like the positive reviews that show on top of Yelp are written by rental staffers who are paid on commission. Look elsewhere. You are welcome!

The few days before we moved out (THANK GOD), my car was broken into. These buttheads stole my interlock device (breathlyzer)... for what reason, I will never know. Not only that, but they took my very nice school backpack with all my geology books, math workbook, wireless mouse... this person was obviously a very low person. What was really great was that not only was it right in front of the garage camera but it was not 100 feet from the supposed 24-hour guard house. Management was less than helpful. Never got back to me. When our bikes were stolen from the same garage, they were just as helpful. Rudely dismissed by the staff in the leasing office. Probably don't to reiterate this, but DO NOT MOVE HERE. I can't imagine that any person who pays the ungodly amount they ask for this dump wants to deal with the amount of bugs ("oh, they're just water bugs" ok, waterbugs, cockroaches and some other hybrid of both that we found in our apartment) or many levels of thievery (starting with the leasing office and working its way down to the surrounding filth) this place has to offer. To the leasing office: you sure as hell won't find my name on any lease in your system. I wouldn't tarnish my good name with your crap apartment complex.

I have lived here for 2 years and this place has gotten worse and worse. I've had multiple items stolen from the parking garage on 3 different occasions. They recently started charging residents $150 per day to use the pool cabanas during holiday weekends, Shouldn't the $2200 per month rent on a 1 bedroom apartment cover that? The topper, and reason I'm writing this review, is that the maintenance company, who is 3rd party company, changed my locks today for no apparent reason and won't let me back in my apartment! When I came home from work today and tried opening the door the key didn't work so I drove to get another key, in disbelief that they would change my locks unannounced, and sure enough the other key doesn't work either. So I called the gate, who gave me a phone number for emergency maintenance. Someone named Roger answered, I explained the situation and Roger said he will put a work order in... a work order i thought? So I stepped up the urgency of my tone and said something like "i need to know when your going to open the f*#*%ing door Roger, this is pretty important, can you at least call me once you have found someone to come unlock my door? He said "I'm only going to warn you one time not to swear" I said "you would probably swear too if you got locked out of your f@&$#ing house!" At that point he hung up on me and I've been sitting here by the stupid &$&ing fire for over an hour waiting for a call from Roger... this is my nightmare! Don't make the same mistake as I did and move here. **Update** I am writing this update the morning after, I originally got home at 6PM and submitted the work order to have my locks fixed. I called to check on the work order 3 additional times at 6:45, 7:30 and 8:15PM- a different person answered each time who was not able to confirm that a work order was in process to fix my locks, instead each time they said all they can do is submit a new work order. We went to dinner and came home at 10PM to check one more key, Daniel, the service coordinator, was waiting in my doorway, no phone call was given to notify me. Daniel was friendly and helpful, he explained that they had mixed up the work orders and changed the locks on the wrong unit... Next time you might want to double check the apartment number guys!

If only I could give negative stars....this place is beyond horrible. Mathew. the manger, mind you, for months I had no idea who he was, he is fucking useless. I hope corporate is reading this. His excuse is I am only one person and have many units to handle. All I hear is excuse excuse excuse. Ashley won't get back to you she's busy eating at the food truck Fridays. Your car WILL get broken into!!!! It comes with the lease. I was threatened violently in the parking garage. They didn't do anything when I told them what happened. All they said was you should have called the police. Wtf i called your onsite security. For months no one called. Not even a courtesy call. Then my car was vandalize not once but twice. And since I was threatened by a resident what am I supposed to think? Matthew said he would "look into it" a week late he says he could not ID the resident who threatened me with the license plate I proved him with. So I said hey just give me a parking space in another garage so that I feel safe as well as my car. So he gives me a space. However every time I try to park there someone else is parked there!!!! Wtf!!!! Useless. I called once to see what was up and of course no one got back to me! USELESS! Hope you love dog shit cuz its everywhere!!! As well as trash. My neighbor across likes to leave her trash outside for the roaches. It's to the point where the trash is flying through the hallway.

I currently live here with my wife but I would not recommend these apartments to anybody! The walls and ceilings are paper thin and we are still waiting for the maintenance department to install broken blinds from the last renters. The place is a patch job to say the least. They put a lot of money into their dog park and landscape but go cheap when it comes to major repairs and remodeling the buildings. The floor shakes when the neighbors simply shut their doors. The property looks decent from the outside but once you have settled in you'll know what I'm complaining about. The Leasing manager Matt has also been very rude to my wife and belittled her over a phone conversation. He is a liar and someone you certainly should not trust. Nobody on the staff seems to be on the same page and frankly if we weren't about to have a child I'd pack up and move out. There are plenty of other options in the area! Don't be fooled, LOOK ELSEWHERE!

Honestly have no idea where to even start. I've lived here for a year and I recently lost both jobs unexpectedly due to COVID-19. I asked the the GM, Matthew, for either an extension or deferment on rent, which most complexes are doing and they told me my only option is to terminate my lease. So you're telling me in the middle of a pandemic you want me to fork up $6k? Got it. They didn't care about the governors executive order, and they clearly do not care about their residents On top of all of this, in the past year I've lived there, a resident on the third floor attempted suicide and landed on MY BALCONY. police had to break down our door, his bloody clothes were left on our patio. Our door is still broken to this day, we were never compensated for anything, and they never even told us whether he survived Worst service of anywhere I ever lived. Please find somewhere else.

Absolutely Ghetto The worst experience of my life. The management does nothing about noise except pass the buck back to you.. Overpriced and Under Managed

After living here for the past few months, 3400 had made me to leave another review once more. I would like to talk about how the staff care about your request. I recently had a problem in the parking area. I have parking spot 51 in the G building, and the next one (spot 50) is for COMPACT vehicles only. It used to be a mid-size SUV, but it wasn't a big issue because it parked within his/her parking line. After it changed to a Chevy Tahoe, the car never is parked within the line (it invades to our space). Now we only have very limited parking space that we need to be careful of the pole, and the Tahoe next to us. In addition, we are checking everyday to make sure if Tahoe made any scratches by opening his/her door. I and my wife felt very unpleasant by this parking manner and brought this issue to the office. I have submitted online request regarding this issue. I talked to the parking patrol people at the gate twice, and left a voicemail three times. I couldn't spare a time to go to the office yet. The people in the main entrance gate say this issue is out of their hands. After leaving multiple voice-mails and online request, I received 0 RESPONSE!!! I am leaving this review to get a call from them to resolve this issue (I wish I can make this sentence bold and underlined). This is worse than the worst DMV stories. I understand this parking issue created by other resident is not the management's fault unless the vehicle is owned by them. However, the bigger problem is that the staff cares 0 for you!!!! P.S. I am not faking this issue.

I live in a J building for almost 2 years, and in the last months we start to have problem in our garage. They steal things from your car and the complex just say "we can not do nothing, please call the police. We pay 55 for a spot and they should be responsable for all the things that happen inside the complex. I just waiting for the end of my contract to move out.

Want to have friends come to your place? They will have to pay BY THE MINUTE. They are charging up to 50 cents a minute. The parking area smells and that's an extra $60 to get your windows smashed in. I think Motel 6 has better security and safety.

worst apartment we have ever leased. 1. the management is never available to take your call for any queries once you've rented the place. the email kinda works but they will get back to you within a day or two. no immediate assistance if you are hoping for one. 2. the gate does not work very well for when you have visitors. there are many times, i wasn't able to let my visitor get in the gate because the code doesn't work to open the gate. again doesn't help when management is never available to resolve this issue. 3. we had 4 fire drills at the minimum over this year where they had fire alarm inspection or repair and kicked us out of our apartment. during the workday when people are still working from home due to covid. these fire inspections last a minimum of 4 hours. I've NEVER had to experience this in any other apartments. during these times, while working, we have to pack up everything and take our dogs and find a random parking lot to work from until we can go back to our house. 4. we have decided to pay a premium to live here for all the amenities. i get that everything has been shut down due to COVID but they shouldve offered to subsidize the rent once theyfigureout they couldnt open most amenities for a while. The list can keep going on. but worst of all is you have to pay an arm and leg to break the lease. literally counting down the days till we move out.

Without a doubt, the worst apartment complex I've ever lived in. Rampant leak issues across both the community and the individual unit, mailbox was broken into twice and my birthday gift was stolen, LOUD noises constantly between nonstop fire alarms, incessant dog barking, nonstop repairs + construction for the leaks and all manner of other stuff. The utilities are the most expensive I have paid anywhere else... $100 for sewage, trash and water per month? When a leak formed in my apartment, it took over 3 days for someone to come out to deal with it. The walls are paper thin so my upstairs neighbors kept me up at night and when I tried to take naps during the day. Now it's been a month since I've moved out and there still has been no resolution on the fact that I was charged for keys that I returned on time and cleaning which I paid professionals for. They can give me no answers as to why it hasn't been resolved yet, or who to talk to to make it go faster. Don't live here. I should have gone with my 1st choice apartment instead, but I was distracted by the amenities.

I don't live in this community, I was calling to get pricing information for a move to Orange County I'm considering. I asked about several negative reviews I'd seen about the property (noise, security issues, etc) and I was transferred from the corporate office to the local office to a leasing consultant to an assistant manager before I finally just gave up. I think there are always two sides to every story and had hoped that I could get a reasonable explanation from the property about some of the complaints but seems like no one want to step up and answer to it. It's too bad, the pictures look great and it was in my price range.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

Based on my experience living here and interacting with the management and the parent company Amico, I will never stay at another one of their communities. Totally disorganized, apathetic and unapologetic. Read the other reviews and keep on looking.

Moved in two months ago in August and it is the worst apartment complex I have lived in. I was super excited to live here based on the beautiful website images but unfortunately, the negatives outweigh the positives​ so far. Yes, the amenities​ are nice (gym, pools, dog park, etc.) but the leasing office staff is horrible and appliances inside our apartment have already stopped working. Two weeks after moving in our Air Conditioning stopped working. Our dishwasher overflows and collects water everytime we use it even though maintenance​ has tried fixing it. They then told us that it is our fault and we should be cutting the dish soap pods in half. We tried that and it still overflowed. Tried cutting them smaller... same result. Now on to our microwave. Upon moving in the only buttons that work on our microwave are the "add 30 seconds" button and the "start" button. We notified maintenance almost a month ago and are still waiting on a new microwave or for someone to fix the issue. Other negatives: 1) A LOT of additional monthly fees that are hidden from you 2) never have i ever been required to pay MONTHLY for parking at my place of residence 3) in our leasing agreement my roommate and I both specified that we wanted outside parking as it is way cheaper and more convenient for my Truck rather than having to park inside the small parking garage. The day we moved in we were told there was only indoor parking for us (which is $50 a month per resident) but that those spots weren't available for a month (September 18th). So we had to park in visitor parking for the first month of living here. We are also still parking in the covered spots and paying a price we did not want but have no choice as there are no outside spots for us. it would have been nice for the leasing office to let us know this when we signed out leasing agreement rather than misleading us and making us pay more money. 4) We have had extra charges on our account since moving in for not giving our electricity and gas accounts to the leasing office the day we singed our lease (BEFORE we even moved in). 3 weeks ago we were told the charges would be removed as we provided proof of payment for gas and electric but the charges are still there even though I have emailed 3 times asking why they are there... no response. 5) no one ever answers the leasing office phone.. one time we called and someone answered, said nothing, and hung up. 6) There was a COCKROACH in my room and they are all over outside in the parking lot and sidewalks. 7) Walls and floors are very thin so be prepared to hear EVERYTHING your next door and upstairs neighbors are doing... even if it's at 5am and you're trying to sleep. 8) Oh and if you want to have things shipped to you.. each resident has to pay a one time $50 fee in order to receive packages???? UPDATE 11/5: extra charges have still not been removed from our account. Also, last weekend my parents came down to visit and they brought our family dog. The day after they got back home they noticed she was sneezing, nose and eyes were running and red, and she was very itchy around her eyes. They took her to the vet and he put her on antibiotics and said she had gotten sick from being on the turf at the dog park and designated areas for dogs to relieve themselves at my apartment. Because turf does not filter properly like real grass does, there is a lot of built up bacteria that can make dogs sick. This makes sense considering residents always leave their pet's poop on the turf for someone else to pick up and it smells horrible all of the time. For people paying $50 a month to keep a pet here, I'd be very upset that the turf areas aren't better maintained to keep their pets from getting sick. I'd move out already if I could but I signed a year lease.

These assholes are thieves. I have to take them to court in order to get my security deposit back of $616. After confronting them on not receiving it they claim to loose it in the mail and then make you jump through all these hoops signing an affidavit and getting it notarized. After you do that and send it in they always claim to have not received it. They won't return your calls or emails when it comes to them owing YOU money but gladly jump on you when you owe. Looks like we have to let the state of California decide this one!

Whatever reason you think moving here will be a good idea, don't! I'll just list a variety of negatives cause other than the beautiful gardens and pool area, there's nothing. 1. Walls and ceilings are extremely extremely thin. We unfortunately have loud neighbours upstairs who seem to always be wearing shoes stomping around and moving things around daily, it is so loud you can even catch conversation, animals and more coming from other units. Sliding doors and front doors slam down the hallway which causes the entire unit to shake, even if it was not coming from you. 2. The front door frames and windows are so poorly installed.. the frame at the front door doesn't even fit the front door properly, which allows for large cracks for bugs, heavy wind, light from the hallway to seep through the door. (There were multiple occasions on times when it was freezing in the winter months and all the heat we would put on would instantly escape through the thin, cheap windows and door cracks.) 3. Never never never choose the units overlooking the ponds. It is a never ending ZOO with crows and ducks at all hours of the day. Starting at 6am the ducks will be quacking very loudly that you can obviously hear through the unit. I swear 1000+ crows also live amongst the trees and buildings. Constant chaos and noise. If you are looking for a peaceful and quiet place to come home to, this is NOT the location for you. 4. The repair and cleaning job is half ass.. We initially moved into the apartment with paint splattered all over the floors, they don't take the time to trim or tape in order to paint, it just looks plain old sloppy. 5. The rooms are dark and dingy looking.. Appliances are old, out dated or broken. We had a huge leak come from the floors above us which caused us to have to move out of the unit for a week while it was repaired. It is still not completely fixed as you can see mold growing on the walls. We had to get the washing machine replaced already for leakage and it is STILL leaking. It's 2021, who has outdated space heaters now? They are obviously energy suckers, and don't even do the job it's supposed to do. Just a waste of $$$$. 6. They don't tell you this when you move in but you have to PAY additional for these lockers that all packages get sent to so you can retrieve them from there rather than them being left at your door. Pain in the ass when you have to walk all the way back to your unit with a few packages in your hand. 7. The front gate has a SPIKE STRIP. Twice, we had an incident where the gate would open to let us through and the spikes didn't go down in time. This resulted in 2 popped tires and a few hundred dollars later.. Went to management and they could careless that this was an issue. Since that time, I have seen 4 other people end up with popped tires. Unacceptable. The front buzzer for guests and deliveries barley works.. there is always issues with the call system they have as it NEVER calls through. Always a huge line of guests trying to get in and back up a line down the road, stopping those who have passes to get by properly. 8. Fire alarms are constantly going off and for hours at a time.. I swear it's gone off at least 10 times total since moving here a few months ago 9. The units are definitely not worth the price you are paying to live there. With the condition of the units themselves, it is more realistic to pay $100-200 more and get yourself a brand new built apartment complex down the road. Also brand new apartments are being built all around which I hope will decrease these high rent fluctuations. The rental prices for a studio and 1 bedroom are simply outrageous for what you are getting.

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

This is a 0 star review. This place has been absolutely dreadful to live in. And now during covid it's beyond that. From roach infestation to vehicle break ins to trash everywhere in the garages and next to the rubbish chute to the leasing office not giving a damn whether your car gets broken into. I have to pay $600 in the middle of a pandemic because management can't and WON'T figure out a way to for it to stop. I've lived a few different places and nothing as awful as this. Don't give these guys your money please. Read the countless other reviews if you don't believe me. Can find way better places for less money than this. Lol god I can't wait to get out of this place.

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

I lived here for 2 years and I will not renew my upcoming lease due to the new parking restructuring. They removed all visitor parking from building B and placed 20 visitor spots on the other side of the community. And they sent an email out this week announcing that they will charge for visitor parking in the near future. I just had a baby and I have a caregiver that comes over everyday. I will have to pay for their daily parking once this new project is complete. Capitalism and greed by upper management!

Very noisy place unless you live on top floor. My neighbor has parties all the time and I called the security many times. They only gave them 2 warnings because all my other complaints did not get documented. My upstairs neighbor's dog pees on the balcony and it leaked to my. I had taken pictures of the dog pee marks and showed them to the customer service. They sent someone to clean it ones but did not do anything else. Well, dog pees everyday!

Horrible Community! Don't move into this place. My entire experience at this place was awful. Look elsewhere. They try to impress you with the location, pool, gym, and amenities. 1. The parking situation for residents and guests is awful 2. Horrible cell phone service with any provider. My friends and my calls we constantly dropping. 3. Awful for guests to find you parking. 4. I found it kind of odd that all these people in these apartments, no one ever talks with each other. 4. The leasing office is never responsive and are always problematic. Their communication is horrible with each other, no one ever seems to know what is going on. 5. Moving in and out of this place was horrible. DON'T MOVE INTO THIS PLACE, YOU WILL REGRET IT!!!

Unethical business practices by those in upper management. Be safe and look nearby for other apartments that are upright and just as beautiful. You'll save your time, as life is so short, and your money, which you've earned. This corporation won't serve you.

You think you are moving into a wonderful community and that the office and staff members will take care of you, since this is suppose to be a place called home. I only lived in these apartments for 5 months and I've had constant problems and miscommunications from day 1 till I left. I moved in with a rat problem that wasn't taken care of right away, I almost had to call vector till I told them I would, and all of a sudden they took care of it. I had a rat problem yet again at the end of my move and no one helped. And we pay for pest control? Trying to charge me for amounts that are unnecessary, wrong explanations on the paperwork and trying to cover themselves up by verbal wording. The staff has poor communication with one another and can't get anything correct. I am being talked down to when I was trying to move out and finalize correct paperwork and their own staff manager( I'll save your name) even said to me why didn't you talk to me, am I suppose to go through 3 different people to get to you when I'm being told by one gal they can take care of me and from what I believe are giving me correct information. I am deeply sorry that I have to stoop this low and write the truth as I'm still dealing with correct paperwork and charges after I had already moved out. You treat your residents as if we are checking in and out of a hotel, only wanting costs and don't care what we have to say or that this is or was out home. You all know who you are and because of you, you cost your review to be poor for the people who probably take their time to make sure everything goes well. There's more to say but I won't reveal or your dirty mishaps.

This place use to be nice, but has been on a steady decline the past 2 years. I'm not even sure where to start. If I could give this place less than 1 star I would. Here's a laundry list of reasons why you should steer clear of this place. 1. If you like your car clean, forget about it. Gardeners armed with leaf blowers love to blow dirt and debris all over your car.2. If you like peace and quiet, the yappy dogs with sh*tty dog owners have more right than you in here. Don't expect security or management to have your back. You'd have better luck calling Animal Control. 3. Multiple car break-ins. 4. Multiple apartment break-ins.5. Many products are made in China.....but chinese babies are manufactured at 3400. This place is a Chinese baby factory!!! There's still a placenta stain from where a mother gave birth in the hallway. Gross.6. Trashy neighbors. Literally and figuratively. How easy is it to throw trash down the chute? Instead loads of smelly disgusting garbage gets left strewn about waiting for someone's mother to pick it up.7. Dog sh*t everywhere.8. Management is AWFUL. Maintenence has entered my apartment multiple times in the past without my permission. Two knocks and a turn of the key doesnt warrant permission to enter!!!! During those times I couldn't get a towel on quickly enough. This is humiliating and extremely terrifying for a woman. My husband informed the manager "Matt" of this issue and he was rude, unapologetic and a major A**H*LE.Bottom line, I used to love it here. We used to love it here....I rarely write yelp reviews but I feel the need to warn people about what they're signing up for if they live here. Stay away! Live anywhere else!!

LOVED this place have wanted to live here since I moved to California around 3~ years ago. My buddy and myself applied and got denied 7 days ago. Which is totally fine, after reading reviews and talking to neighbors here at the Village I was told that 3400 is NO bueno. So during the application process with Diana M. & touring the complex with her we discussed costs for move in and regular discussion that would take place when searching for an apartment. It came down to ACTUALLY applying and it asks for an $800 deposit and $100 total (2 applicants) before submitting the application. All of those things are great. But when you are denied you should be giving my $800 back. It's sales and disclosure 101, also it's 7+ days Diana, not 5 like you told me. Please return my funds back to the account today .

On Aug 31, 2019. Saturday I saw a unit I like. Available November 11th 2019. $50 for credit check 800 deposit to hold for 2 days or so I thought. Within two days I text at the office saying I don't want it give it to somebody else. I waited for my 800 deposit and has not return to me. I call and they say not refunded. I call Citibank can reverse the charges. Citibank put 800 in my account while investigation is going on. Now Citibank when's their money back because what apartment complex set. Got a copy of contract and saw signature and initial it's not mine. Went to office and she give me a number to call. It is all run around machine talking. Got no where. Will be going to small Claim Court. I have a phone call, all the text messages and my signature on a contract as proof. Looks like I see them in court no choice

Jolanta who was our leasing specialist was the best. She was great at providing all information for our move in. BUT, the first 2 months we were there they broke our friends back window and took his belongings. Then, about a month ago they broke into my car and took all my paperwork in the glove box (registration, insurance information, attempt of taking the VIN number tags, etc). I felt violated and concerned that they moved our parking spot to a visible location, but they had charged us for $40 and when we saw an increase on our rent. I approached Ashley who had helped us and said it would be adjusted, but they would of never mentioned anything if I wouldn't of emailed. We have had many talks with the leasing center and we say to let residences know about the crime happening and it was said that they do not want people to worry. How is that keeping our community safe if we are not informed? Yesterday, I was at the gym and people were talking about burglars jumping into people balconies and going into their apartment. These crimes have gone too far where the Leasing Center is not doing their job. We are beyond thankful to be moving this Saturday to a better location for its worth price. If I knew then, what I know now. I would of NEVER leased an apartment at 3400 Avenue of the Arts.

Zero stars if possible! First off, leasing folks lie about the noise from Sunflower and quality of tenants here. Only saving grace was the lovely lady Yolanta who was super friendly and helpful when I lived here. The free espresso machine was awesome. Other than that, I had to call police multiple times on loud neighbors who threatened me after rude parties at 2am during the week. Security is useless. I had idiots constantly parking illegal in my spot and had to have the car towed many times. Worst part- when I moved out, the place was spotless. AIMCO (Scamco!) ripped me off on the deposit and gave me only $100 out of the $800 back. Avoid this place and AIMCO!

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

Now that's it's at the end of my lease, my opinions about this place have completely changed. Since my first post management has managed to do the following: - ignore the fact that our a/c wouldn't cool our apartment below 83 degrees. - ignore our pleas to have the 15 year old water heater fixed/replaced - forced us to pay another 50 a month for parking - somehow managed to ignore all crime on site (car burglary, people breaking in etc..) - managed to not care about its residents or what we think.. This place went from 100 to 0 real quick.. Do your self a favor and look elsewhere. I've heard the enclave across the street is nice.

Worst place ever so frustrating nothing is easy. Don't move here. Literally every single part of this place is irritating. Stinks like dog pee everywhere in the building. Such a rip off. Been "remodeled" bullshit. Such a scam.

Read this review before considering moving into this "Luxury" Apartment Complex. I don't usually leave any reviews on Yelp as I usually use it to look for new restaurants in the area, but this place definitely deserved a review... a terrible review.. 1. They are great salespeople. What they refuse to tell you is that if you live anywhere but the Penthouse, you will hear every single movement from the tenants above you. From moving the dining room chair to walking (god forbid they have heels on).. all hours of the night. There is no insulation and the floors/ceilings are so thin. 2. When the tenant above you sweeps, everything falls through the cracks (wooden paneled flooring). I find dirt, dust, leaves, just filth all on my balcony chairs, tables, umbrella, clothes that are left out to dry... everything! It almost makes you hate your neighbor. 3.My car was stolen.. yes, completely stolen from a parking space that I pay $55 per month for. There is a security camera right to the corner of my parking space, but was told by the worst Office Manager ever, Matt, that it is controlled by a 3rd party and it is not LIVE. They could not retrieve it without a police report. We called the cops immediately and filed a police report. We also asked for the footage which to this day was not given to us. Matt made like it was no big deal and said that theft happens everywhere. True, but what is the point of human security and security cameras??? No one gave me any answers and I had to file through MY insurance company. No apology from the management company at all...til this day. 4. Sign at the pools say no smoking, no glass bottles (for the obvious reasons), no partying, no this, no that, but every summer, 4th or july or spring break there is las vegas like parties at the pool. Take a hint and do not get an apartment next to the pool/Jacuzzi area. 5. Found 2 security guards smoking and on their cell phones for 30 minutes under one of the trees (maybe they could be investigating my stolen car?)- do what you're getting paid for!! 6. Leaking pipes in the garages causing major puddles at your parking stall causing me to enter through my passenger door, so I don't get my shoes and ankles wet 7.Alarms constantly going off... still to witness a fire. 8.I put in a work order to have a maintenance person come at a specific time which was specified in the work order. No one showed. I called the management office and explained the situation. Someone did show up 30 minutes later. This happened 3 times. 9. They say "pet friendly," but they charge $500 per pet for a deposit plus $75 per month for each pet. Do the math, can I even afford to feed them now? Yikes! 10. The staff that works here do not say, "hello" when you pass them. They are like the walking-dead or maybe they hate their jobs. 11. I see this janitor almost everyday hiding by the janitor storage eating. Constantly eating or on his phone. No wonder the trash can on my floor hasn't been emptied in 3 weeks. 12. The trash chute on the weekend overflows. Apparently the trash company doesn't pick up on the weekends which causes the trash to overflow. People just pile up their trash and the smell is horrendous. What gets me is that we pay every month for trash fees... what? 13. We had mold in our bathroom three separate times... Took almost 1 1/2 months total to repair. The last "repair" was done several months ago. Did they really repair it? I didn't see anyone fixing the leaking pipe in the wall that came from upstairs. They just took our the old dry wall, replaced the dry wall then painted right over it. 14. Roaches and spiders galore, so you'll never be lonely. Did I mention we pay for pest control every month??? What? All these fix automatically appear on your monthly bill, btw. 15. If the office manager Matt did his job as good as he dressed, we wouldn't have a problem. Many concerns, issues were brought to his attention, but all he gives is excuses. 16.The only positive thing about avenue of the arts is that Ashley at the front desk is so friendly. I don't know how she does her job. She is the first person anyone sees when they walk in. I'm sure she deals with all the bs.. Thank you Ashley for helping me. Oh, the coffee machine is quite decent too although i'm surprised we don't have to insert a cc to receive a coffee beverage (must be included in the fee). 17. Lastly, the place is looking run down. Tenants are hanging every trinket they can find on their balcony.. I can only imagine what inside their homes look like. I cannot wait until my lease it up... I am moving into a place that cares about their tenants, tenant's belongings, and the well-being of everyone there. 2018 will be amazing!

I've lived in 6 apartments/condos in my life and the apartments at 3400 Avenue of the Arts must have the shoddiest construction I have ever experienced. I am currently on the first floor of one of the buildings in a corporate apartment. I can literally hear EVERYTHING in the apartment above me - every movement, the details of every conversation as well as the sounds of "other" activities. Seriously, there must one single piece of plywood for the ceiling. I've been on the ground floor in other apartments and have NEVER heard noise like this. It is AWEFUL and I would never rent a place in this complex unless it was on the top floor.

Worst place I've ever lived. Huge scam when you move out.. water leaks in hallways. Worst smelling cleaning/in the elevators. Elevators always broken, front gate always broken. Keypad never works, horrible parking situation. I've been a real estate agent for 10 years and I would not recommend anyone to live here. Be aware!! Hate this place and all that it didn't offer. Beware of the move out charges, will charge $650 for countertop cleaning. Like huh? Scam scam stay away

Terrible Security!! 6 Edgars were doing nitrous loud af outside the main gate for almost 2 hours. Called Security three times and it took them an hour to show up. Next time do yourself a favor and just call the police.

I lived in building J. We had our mailbox broken into and my mother's employment check was stolen (It was over $1,700). The walls are paper thin. We had very loud neighbors living above us who, instead of quieting down like we had politely asked them to, decided to stampede all over the floors, play aggressively loud music, and have aggressively loud sex 24/7 in spite. We reported their behavior to management, but nothing changed. When we confronted our neighbors about the noise again, they filed a harassment complaint against us, and the management actually sent us a notice. We had another neighbor who we couldn't distinguish who partied all night and slept all day. He'd play video games and talk quite loudly until 6 in the morning. I only know it was a he because he was that loud. We complained, but again nothing changed. People were smoking in the apartments even though the apartment complex is supposed to be "smoking free". I could smell it from my apartment room, and it was suffocating. We reported it to management, but nothing was done. Not even a notice was sent out. I know a few people in the apartment who had their cars broken into and their mail room packages stolen. It was a nice complex for the first year and a half that we lived there, but somewhere around mid-2019, everything changed: there were suddenly more break ins, burglaries, rule breakers, and rowdy neighbors. The apartment is definitely not worth the price.

I am currently living in this community. Sorry, to say of my three years living here, my lease has increased tremendously. Nice amenities but not worth $600 increase since I moved in. I thought they would reconsider on giving their good renter a break but bad management speaks for itself. I look forward in moving out.

I've called the front gate to complain about our neighbors. The walls are thin that it sounds like they're professional furniture movers. Our neighbors threw a bucket of fowl smelling soil over the balcony all over our patio. Security did what they could and management was supposed to follow up with me. 10 days go by and no call or email. I walk in to the leasing office and standing at the front desk while two employees are gossiping in sight and tell me to wait someone will be with him in a minute. Ten minutes go by and I'm still waiting these two gossip. Finally when I'm helped by one of the two all she said was the person I needed to talk to wasn't there and she'd leave a note. I emailed Stephanie, the girl in change of following up and she has not replied after two weeks. Good luck calling in to the leasing office because they never answer the phone or call back when you leave a message. For the price we pay for rent it shouldn't be such a hassle to get things resolved or followed up on by the very least. New tenants beware. The community is nice until you move in. Once your in management doesn't care about you unless your rents late

Still finding cockroaches everywhere. Was told last time that I was wrong and they are "water bugs," but they are obviously Roaches and a lot of them. Can't walk outside my building at night without stepping over at least a few. It disgusting. For the second time in 2 months I've had something stolen from the parking garage. The desk girl never responded to my bike being stolen with any additional info and why should I be surprised? She looked put off when I told her. Now my girlfriend's car was broken into and school books were stolen as well as a breathalyzer unit required to start the car. DO NOT MOVE HERE IF YOU VALUE SAFETY AND A BUG FREE ENVIRONMENT. OVERPRICED, UNDER MAINTAINED, HORRIBLE SECURITY.

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

RUN away from this place! I work in property management and understand what the cleanliness standards are for turn-over as well as what California law will and will not allow property managers to charge for. Out of my $1000 deposit, I received $300 back. I spent an ENTIRE DAY deep cleaning this apartment, including the screens, windows, and jams. I did not receive a single invoice for work done in the home. In addition, if they take out the carpet and replace with another type of flooring, THEY CANNOT CHARGE YOU FOR THE UPGRADE. They missed the memo, because they changed my apartment to the wood vinyl in the living/dining room which had to match up with the entry and kitchen, and charged me for all of that! They kept the carpet in the bedrooms and charged for the shampoo of that. The day of my move out, they actually left me a nasty voicemail about how my keys were not turned in and they would be charging me. I called back and said I put them in the drop box and Yolanta told me that there is no possible way because she checked. After having a screaming match with her (great customer service- she yelled at me and called me a liar), I received an apologetic phone call from their service manager saying he went in early and grabbed my keys to start the turn. No surprise-- if they can't communicate with each other, they certainly are not goingt to know how to address residents, prospects, or former residents. The people here are just plain awful. The apartments are refurbished and falling apart. Though the amenities are really appealing, save yourself the headache of miserable parking- The Enclave is WAY better.

READ THE NEGATIVE REVIEWS (here and other websites)! DO YOUR RESEARCH BEFORE SIGNING/PAYING ANYTHING! Looking for a temporary home and just like most people, I was wow-ed by the amenities. Fortunately, I read all the reviews before I signed the lease. Dodged a bullet for sure! Ashley Dunn was the person we interacted throughout this process. (see below and picture). I evaluated all the negative reviews and noticed that the complaints share common themes--poor management (doesn't take complaints seriously, not responsive), unsafe (theft), and bad neighbors (loud, rude, and dirty). The amenities are not worth 12 months of unsafe and uncomfortable living. Ashley Dunn was the one helping us and as soon as I explained that I won't be leasing there anymore because I was concerned for our safety, she stopped responding to all of my emails. I have not gotten the security deposit back that we paid without signing the lease. Other reasons why we won't lease here: This place charges you for everything! Parking is $40-$60 per car per month but the reviews say that car theft happens all the time. All utilities are out of your own pocket which ranges $200 or more a month on top of rent. Not visitor friendly (reviews about visitors getting towed). Watch out for the spikes when you come in, it will puncture your tires both ways. We never saw the apartment when we did the tour (reviews on cheap furniture, thin walls, maintenance issues). Maintenance is not responsive (so we don't want to risk losing our security deposit if maintenance doesn't do their job). Other reviews on racism and unruly neighbors. All of this for what? To live in Costa Mesa? There are better places in SoCal. Found a place by the beach with great amenities and management for cheaper price. This place is all a facade but don't be fooled! If you are a current resident or have done business with them, you have rights! Consult with a lawyer and take legal action. Don't let them bully you for your money or let them compromise your safety.

Look at the rest of the reviews here for a critical view of this place. The staff here has been unhelpful in resolving any issues. 1) Parking is not included. Verify where your parking spots will be before signing the lease. I have to walk very far every day to the parking spot I pay for. 2) People will park in the spot you pay for. Management is very slow to respond to this. 3) Crime is very high in this area. Take a look at the Costa Mesa's police department page for the high activity of reports at this address. Packages were stolen from my front door. Management was not concerned. 4) Bugs. Not fun. 5) Noise. If your by the street you'll be awakened to the sound of cars revving throughout the night. Look for donut marks on the adjacent streets. You'll also be able to hear every footstep of your neighbor above you. 6) Trash is an issue. No dumpsters. If it doesn't fit in the trash shoot your out of luck. Lastly management will be unhelpful if any issues do arise.

Please please read everything if you're really considering this place. Listen to the reviews left here on yelp. The reviews on the official 3400 site are nothing but great.. haha HOW I FOUND 3400: I came across this place driving by and was wowed by the water fountains, exterior of the building where i could have a nice walk. Felt like a peaceful neighborhood. I checked out their website and booked a tour on the same day. I was wowed again for them having rock climbing, theatre, gym. Mind you none of this is open because of covid. They also have a pond/lake where you can take a walk, 2 separated Bon fire pits, a picnic area and their huge dog park which was really what convinced me. I moved in August 31st 2020. PHYSICAL TOUR: When i took the physical tour, it was great. Everything seemed to be cleaned and maintained. Saw a lot of greenery which i loved. The staff seemed very friendly. You would really think nothing is absolutely wrong with this place. Like why would you listen to the bad reviews. This place does make you feel like you're at some kind of resort. -- With the outside maintenance i would honestly give it a 5 star. ELEVATOR/ STAIRS: When you go on the tour, i suggest that you request to go up through the elevator and down the stairs because you WILL be using the stairs which for some reason just give you a bad vibe. At least on building E.They have 2 elevators but there is always one that is not working and the other is being used by others. PARKING ENFORCEMENT/SAFETY; OH MY GOD i have had the worst luck with this. I was given an outside the complex, uncovered $40 parking far from building E (my apartment building). no big deal right? Let me tell you IT IS A BIG DEAL! It's a big deal when you come home from work after a long day just to find different cars parked on your spot. if not every day , EVERY OTHER DAY. You are paying for the parking but you are not guaranteed to be parked at your own spot. You have to race someone else to your parking. IT IS ABSURD. You can find visitor spots scattered around inside the buildings and some in between resident parkings which is so weird and to me it is not the safest because really anything can happen. Damage to the car and you wont have any possible idea of who it could've been. I say that because they LACK SECURITY/CAMERAS. one of the times that my own parking was taken, I had to park at a visitor spot and MY CAR WAS BROKEN INTO. Just 2 months from when i had moved in. I contacted the leasing office and they told me to file a police report so that they can access cameras. WTF thats when i found out they don't have cameras which is why there are way too many break ins. But they don't tell you that of course. So i filed the report and that was the end of it. Absolutely nothing was done from 3400 regarding the break in. All they tell you is that they have enforced parking regulations and whatnot. ITS A LIE. i met other people and were told the same thing months before me. I think they have literally a couple security patrols to run through all sides of 3400. I have seen them at night and no they are not walking. They're on a patrol cart and they are not looking into any gaps in between any cars for suspicious activity. They are going in and out. I have noticed that plenty of times. I have another parking that was given to me because i have 2 cars. This one was underground garage parking. it was free until the end of the year. NOT MY LEASING YEAR. They said that by January 1st 2021 i should have another. YOU have to contact the leasing office for that. They will not contact you. They will just charge you the $60 that every garage cost. i contacted them 2 or 3 days before January but by that time, the charge was already on my rent statement which i was fine because i admit i was late. Right away I asked for an uncovered $40 parking to start February & to avoid another $60 charge. They freaking sent me outside of the complex again where i had the many issues and way further than the first parking which by the way i did switch. After going back and forth with them, they said I can have this # parking. i said ok thinking it was an uncovered $40 parking like i had requested. Feb came and i sent the leasing office a picture of a car that was parked on the #given. Turns out they gave me another $60 parking garage #. so now i'm stuck with that one for this month too. currently working on getting another parking. I recommend not getting a garage parking because other people park on your spot anyway and there are way more brake ins because no one can see. Your car is safer out where others can see. PAYING RENT- Best to send a check to the address they provide with an additional $10 processing fee. They charge a $78 processing fee for ANY card payment EVERY MONTH,EVERY TRANSACTION. I have tried debit & credit but there is no difference even though they say there is. But they wont tell you about that fee. Reply for any Questions

DON'T MOVE TO 3400! Let this be a warning of the property manager,Matthew Comicz and his leasing office team. Like many properties, they will seem very attentive because they want your money. I understand it's a business but as a landlord or property manager, Matt is the worse! Even reporting the most simple things as people parking in your paid parking space, it's like pulling teeth. Matt will take months to response. I have email threads that took over 2 months before he messaged me back. When I call him, no one will ever answer the phone. You leave a message and they won't ever call you back and sometimes the line just disconnects. I was told they can't tow cars. That is funny because within 2 weeks of me moving in there my car was towed, while parking in my own paid parking space. Then you have racist cowards like this asshole living in the community. I've lived here for over 3 years and never had an issue with my neighbors until this dude. I moved into a new unit in February and moved out in August. This guy harassed us for no reason other than us being Asian and bring this to Matt, he did nothing. We had to escalate the situation to his manager and then to her manager. I gave up after nothing was done. The lack of communication and support from Matt and his team was sad. We have been residents for over 3 years and for that to not have any value or loyalty from Matt, disappointing. Matt gave us the run around and excuses after excuses. He had us go on a goose chase. We did everything, reported to the police, reported to security, reported to Matt, installed a cam to get a picture of him, and even found out the unit he was in and still nothing. Matt chose to protect this racist after everything. I'm sure to him, have 2 units occupied paying rent was more important. This asshole walked by our place, 2 times a day and made it uneasy for my gf to live and work, since she works from home. He followed her in the garage, into the stairwell and came banging on our door while she was alone. He smeared feces on our door handle and lock pad. We are Asian American. We don't use the race card and believe me, we've been in places where is a lot worse. People can make what they want out of it but I'm sure if you came home and saw this, you would be pissed too.

Very rude leasing agent. She was not even ready to show us the model. She kept saying "it looks exactly as pictures on the website" ..........HORRIBLE!!!!!!!!!!

Moved in two months ago, the reason I moved in is because I attracted by the amenities. My roommate lived in a studio for a year, when her lease ended I decided to move in, so we went to office and ask about information, as other yelper said, bad management, no, it's the WORST customer service ever! 1) My roommate and I are 20ish students who need a co-signer. Last year, my roommate provided bank statement to approved. This year, we bought in the bank statement with a good amount of money. They said they don't take it anymore because of policy changed TWO WEEKS ago. Fine, after my dad made some phone calls and find a co-signer, no big deal. 2) We were looking at 2 bed around $2500 range. They offer us a classic apartment which is less than $2000. Great, we decided to take it right away. The day we sign the lease, the staff did the damage checklist for us and said that she will schedule maintenance to fix things. A week later, things didn't fix and we found more problems after our officially moved in, so we went down to the office and told them, the bedroom door can't close all the way, the walk-in closet door can't close, some lights can't turn on...... We also found that she didn't make the request to the maintenance for us. No apologize, just said she forgot. We also tell them we didn't expect there are so many problems. She said because we live in the CLASSIC apartment. Be careful taking the lower price of CLASSIC apartment. 3) After we sign the lease, she didn't give us a copy. Until couple days later, someone put it in front of our door. 4) Same as another yelper review, when you move out they rip you off on the deposit. The studio apartment was only carpeted in the walk-in closet, that little piece of clean carpet cost $150 to clean. 5) The most stressful and mentally killing us are the complain letterS we received on the first month from the downstair neighbor complains to the office. The patio was originally gross. They moved in around the same time we did. The very first time I was sweeping the patio, she claims the dusts are falling down to her patio. A week later, the office send us letter that we watering plants, which we don't have any. Dropping pet urine when someone on the patio? Is that even possible they pee into a 1 cm crack, and there were people below, how coincidental? Dropping cigarette butts and ashes? The butts are between the cracks the first day I move in. Other than cigarette, there are peanuts, straws, gums...... We ignore the first letter, because obviously isn't intentional. We receive letter again, so I sent some pictures to the manager how nasty the place they gave us, and also complain about the service and attitude we've been receiving. We live in a penthouse but we can't even clean our own patio because our no life neighbor watching us and taking pictures. How comfortable living is this? 6) Almost every apartment have dogs in the dog's building. Other dog barks, our dog barks. People complain us, we complain people. I've notice the office had changed some new staff. New security guys looks way bigger than before. I feel much safer. The maintenance team did wonderful job fixing our apartment, not just the request, they check other things for us and great attitude. The office finally leave us alone. Hope the day when I move out I can give them a higher rank~

After living here for now 8 months, I think it's fair to give my honest review of the place. You will love living here if you: - Enjoy hearing every step and move your upstairs neighbors make all day, every day, because the walls and floors are so thin. - Don't like taking hot showers because the water goes cold after two minutes. - Don't mind stepping over dog poop everywhere because a lot of owners don't pick up after their furry ones (this makes me extra sad as a dog mom myself) - Not bothered by literally zero guest parking spots, even after the so-called parking renovation. - Need something from management or the leasing office? Good luck getting in touch with seriously anyone who works here. But if none of that bothers you, this might be an okay place to live!

If you wanna waste your money and time? And wanna live with rats? This apartment is perfect for you!! 1. Living with RATS I see rats by the pool every night. Of course I reported that to the leasing office but as usual they do not do any work. 2. Homeless and useless security Frequent homeless break-ins in the parking lot trash area inside the gate. Security doesn't do there job. 3. Useless leasing office, which is the most stressful thing to living in this apartment;) While I lived there, when I go to the leasing office and they would do NOTHING, never return my emails, never return my phone calls. They will send you back to your room for the time being, saying, "Come back to the office if you can't solve the problem. " And they will put off the problem. Then they suggest you do what you are already doing. I'm in leasing-office because I haven't solved the problem by doing that. This is how they do it. lol 4. Incredibly THIN floor The floors are incredibly thin. Even when we put down carpets on the floors and wearing slippers, the downstairs residents keep complain about the noise. 5. Again, useless office and security We pay monthly for a parking spot and often have people from outside, park their cars to me and my roommates parking spot. The office, security, whoever I told, refused to do anything or call tow away and said they couldn't do it.