3400 Avenue of the Arts Apartments

I lived here for 2 years and I will not renew my upcoming lease due to the new parking restructuring. They removed all visitor parking from building B and placed 20 visitor spots on the other side of the community. And they sent an email out this week announcing that they will charge for visitor parking in the near future. I just had a baby and I have a caregiver that comes over everyday. I will have to pay for their daily parking once this new project is complete. Capitalism and greed by upper management!

We have been living here for almost 2 years now. Prior to moving into a different unit together my boyfriend lived here in a one bedroom. Security is a joke. My friend who also used to live here but moved when her lease was up has 3 of her 4 BMW tires stolen off of her car while parked in the assigned spot she pays for. Management did nothing. Come to find out multiple cars we're being broken into. My girlfriend stayed the night with us from out of town and her car got broken into they stole all our her hair supplies. She works as a hair dressed so she was out hundreds of dollars. We then moved into a bigger place on the other side of the complex. The newest frustrations with this complex are the following: there were few guests spots available in our building - 2 to be exact. So when guests came over we would have to direct them elsewhere. The complex said they were updating parking and making it nicer. They removed ALL visitors spots. So if you want to pay close to 5k like we do don't have friends you want to see your place because there will be no where for them to park. We spent 30 minutes looking for a spot for a friend from out of town. It is a joke! Also, they changed their 4 day pick up on package policy to 2 days. So expect to pay $10 for everyday package everyday you're late. If you email them with concerns.. good luck getting a response probably because they don't know what to say when you ask what guests are supposed to do. The maintenance staff is lovely! I have always had wonderful experiences with them. The office staff as well. They are always friendly and kind. It's just the apartment complex in general that makes it really hard to enjoy living here because they have nice amenities and a beautiful property. It's just a lot of headache with the no parking and the new package pick up that was changed over half way through living here. Just things to take into consideration when thinking about moving here..

This is a 0 star review. This place has been absolutely dreadful to live in. And now during covid it's beyond that. From roach infestation to vehicle break ins to trash everywhere in the garages and next to the rubbish chute to the leasing office not giving a damn whether your car gets broken into. I have to pay $600 in the middle of a pandemic because management can't and WON'T figure out a way to for it to stop. I've lived a few different places and nothing as awful as this. Don't give these guys your money please. Read the countless other reviews if you don't believe me. Can find way better places for less money than this. Lol god I can't wait to get out of this place.

How very unfortunate to have to resort to leaving these disgraceful reviews. I had wanted to live at 3400 since I was a teenager, always mesmerized by it's external beauty when driving by. Then my dream came true last year when I moved into the 3rd floor of one of their buildings. This dream then turned into a nightmare. I am very tolerant but little by little things just added up. Please do not make the same mistake I made by renting here. Here are the issues: 1. The walls are paper! I literally hear every footstep from the neighbors above. Music, TV, talking , sex.. yep.. you hear it all. 2. The balcony is roomy, and you will want to fill it up with your patio furniture to enjoy. Unfortunately, this furniture will soon be covered in dirt, trash, spilled drinks, and dog feces from the balcony above yours. The balconies flooring are long wood panels with spacing between them allowing for everything from above to seep down. 3. Without much notice they closed one of the main attractions of this place ( a big reason why we fork over so much rent)... the main pool area. It is shut down for 3 months. It is their duty to inform you of what things will not be available to you during your lease term. I work in commercial real estate so I know that these big capital improvement projects are planned way in advance. This just speaks very negative on management and AIMCO. 4. The apartments have a lot of maintenance issues. Maybe it's the age, and maybe it's how cheap AIMCO is in the maintenance. Within a month i had two leaks from the roof!! First I had leaking and mold in my bathroom. They came to repair it, but left it open and patched up with plastic and a mess on my tub. They said they would be back the next day to patch it up. It took days, and kept putting it off. Meanwhile, the patch kept stretching down as it filled up from the leak above. I told them I did not want it like this over New Years since I was hosting a get together. They failed to deliver, and I was stuck with it until after New Years. Fast forward a week after and I wake up at 3am to the noise of water dropping. I go to the living area and there was water pouring out of a light fixture and the water sprinkler. There was damage to my personal items, and my renters insurance refused to help since it was landlords fault. I sent a message to management stating they were at fault and they ignored me. It also destroyed the ceiling paint and it took them almost a month to finally respond to my requests to get it fixed. Then there was a gas leak few weeks after that, so the issues keep coming. 5. Management has no respect for personal space. They intruded into my apartment three times! They will walk into your apartment without notice. I tell them to call me before entering my apartment. And in two occasions i would come home from work and find them inside making a repair. The third time was the last straw: my husband had just had surgery and was home resting. We had a friend over that day and all of a sudden around lunch time they hear someone opening the door and two men come in. My husband and his friend freaks out and ask them what they are doing. The men just looked surprised and said "there is never anyone here at this time" and they could not say what they came in for nor did they have any repair tools on them. Because of mainly reason number 5, we requested that they work with us in allowing us to leave after month 12 of their lease (they make you sign 15 month leases). We no longer feel safe in the apartment. They completely shut me down, and would not even offer to have the manager speak to me in person. They literally just blew me off with a... sorry but not so sorry. Whatever you do, do not sign a lease here. All they care about is money and not the well being of their tenants. AIMCO is running this community to the ground. I have met many other tenants with even worse stories than mine and I think it is time we all stood up for ourselves. Ps: there is horrible cell signal here!! What is this a third world country?!

Just tried to view one of the units/get a tour of the complex, and never got to see anything. Had an appointment at 1pm, and had to wait. Fine. 45 minutes later, the woman who we had the appointment with (Netta?) finally finished with the other people she was helping, and started helping some other women who had just walked in. Not cool. When I told them how long we had been waiting, that we had an appointment at 1p, and that we were leaving, the receptionist and Netta just stared at me blankly. Since we were sitting there for 45 minutes, we had time to observe the staff. Receptionist wasn't friendly, it took one guy at least 15 minutes to pick up a package, and overall, we didn't get a good feeling from them. The grounds were nice, but customer service was seriously lacking. Also, why take appointments if you're going to make people wait 45 minutes?

worst apartment we have ever leased. 1. the management is never available to take your call for any queries once you've rented the place. the email kinda works but they will get back to you within a day or two. no immediate assistance if you are hoping for one. 2. the gate does not work very well for when you have visitors. there are many times, i wasn't able to let my visitor get in the gate because the code doesn't work to open the gate. again doesn't help when management is never available to resolve this issue. 3. we had 4 fire drills at the minimum over this year where they had fire alarm inspection or repair and kicked us out of our apartment. during the workday when people are still working from home due to covid. these fire inspections last a minimum of 4 hours. I've NEVER had to experience this in any other apartments. during these times, while working, we have to pack up everything and take our dogs and find a random parking lot to work from until we can go back to our house. 4. we have decided to pay a premium to live here for all the amenities. i get that everything has been shut down due to COVID but they shouldve offered to subsidize the rent once theyfigureout they couldnt open most amenities for a while. The list can keep going on. but worst of all is you have to pay an arm and leg to break the lease. literally counting down the days till we move out.

I'm living in this community, and I pay $55 month for one spot in a garage with "locked and security" gate. For 2 sequence week, someone stolen things INSIDE the car and inside the garage. The leasing office just said apologize. If you don't want it pay the garage, you can't have a car for live here. Of course I'll move out.

One word sums up this property...JOKE. Amazing landscaping ( but it's 30 yrs old) and mediocre apartments. Was amazing when first moved in in 2015 but soon after, they hired an office manager starts with M, need I say more. Emotional decisions and petty absurd revenue generating schemes ($150 cabana charges on holidays) that made Aimco look as if they were hurting for money, pretty hilarious. Some good people do work there, Jolanta Erica and Ashley. Too bad they don't hire the same standard for management.

This place might look all shiny and luxurious on the outside, but they are deceiving you. Absolutely ridiculous fees they tact onto your lease and continue to add things throughout your stay with them. Would not recommend this apartment if my life depended on it! Stay far away from this complex and warn others as well. They'll take your money but can't even guarantee that your car won't get broken into on their own property!

Don't live here! Unsafe, unclean, illegal activity. Look at ALL posted picture to see unclean environment.

Less than spectacular . I forgot to add that for 4 months I was being billed twice on my utilities . Not only was I paying the utility companies both gas and electric . I was also being charged by management for 4 months as well . I had to wait for corporate to confirm this with my statements I provided . This was a hassle as that money was needed for bills that had to be paid late due to this fiasco. On top of this , for some reason which I still can not explain and neither could the gas company , I had a gas bill of over 500 dollars that was a mystery as to what had caused this gigantic increase to my service. It's unfortunate that these problems have occurred for me as this was somewhere that I had always wanted to reside but can assure you I will not pursue a renewal of a new lease . Below I have also provided pictures of my car that was vandalized 3 days in a row without any help in prevention by management. . After the first night of my car being keyed , I moved my vehicle in front of the leasing office thinking and hoping there were possibly cameras or less risk of something happening again to my car . There were no cameras and my side panel window was smashed in as seen by the photos

Want to have friends come to your place? They will have to pay BY THE MINUTE. They are charging up to 50 cents a minute. The parking area smells and that's an extra $60 to get your windows smashed in. I think Motel 6 has better security and safety.

If I had zero stars, I would choose that option. However since they don't, I guess I'll give this place 1. This place has a ton of potential however the management is the worst you will see across your history of renting. First issue is break-ins. Yes they happen everywhere but when you have police called here on a daily basis something is seriously wrong. We even witness the unauthorized visitors breaking into cars and managements response is we cant do anything... Call the police. By that time, they are long gone and go off little evidence since this place has 0 cameras. So huge waste of police and tax payers time. Second issue is their dog park. They are so proud of this dog park that anyone can just walk into. We've had our dogs attacked by visitors and when reported to management, one in particular just rolled her eyes. They don't really care here as long as you pay their rent. ALL ABOUT MONEY HERE. However they invest very little back into the property. Think about it... Renovating an apartment lets you increase rent prices all day long.. of which they do proudly. When it comes to putting up security guards or cameras.. No way. That's an expense. And they do not want to spend money on your protection or comfort level. SIMPLY PUT.....THERE ARE MUCH BETTER OPTIONS OUT THERE!!!

We've lived here for several months, and now we are terminating our lease early. First, our car is frequently vandalized. When reporting this to management, we were told to call the police. Having been in law enforcement for many years, I know that a vandalism report like this is filed away. What is needed is actual security on the premises: security management likes to say it has. Wrong. Tonight for the second time we called security about an insane amount of noise in the apartment upstairs. We were told that no one could come over until late and that we should call the police. Again, the police. What is on site security for? This is unacceptable when we were told that the rent we pay includes security and services to deal with these types of issues. Update: The security guard did come over for the noise. He was very helpful. I upped the rating based on that. Update: we have waited three weeks for someone to fix our broken dishwasher door. Still nothing.

Whatever reason you think moving here will be a good idea, don't! I'll just list a variety of negatives cause other than the beautiful gardens and pool area, there's nothing. 1. Walls and ceilings are extremely extremely thin. We unfortunately have loud neighbours upstairs who seem to always be wearing shoes stomping around and moving things around daily, it is so loud you can even catch conversation, animals and more coming from other units. Sliding doors and front doors slam down the hallway which causes the entire unit to shake, even if it was not coming from you. 2. The front door frames and windows are so poorly installed.. the frame at the front door doesn't even fit the front door properly, which allows for large cracks for bugs, heavy wind, light from the hallway to seep through the door. (There were multiple occasions on times when it was freezing in the winter months and all the heat we would put on would instantly escape through the thin, cheap windows and door cracks.) 3. Never never never choose the units overlooking the ponds. It is a never ending ZOO with crows and ducks at all hours of the day. Starting at 6am the ducks will be quacking very loudly that you can obviously hear through the unit. I swear 1000+ crows also live amongst the trees and buildings. Constant chaos and noise. If you are looking for a peaceful and quiet place to come home to, this is NOT the location for you. 4. The repair and cleaning job is half ass.. We initially moved into the apartment with paint splattered all over the floors, they don't take the time to trim or tape in order to paint, it just looks plain old sloppy. 5. The rooms are dark and dingy looking.. Appliances are old, out dated or broken. We had a huge leak come from the floors above us which caused us to have to move out of the unit for a week while it was repaired. It is still not completely fixed as you can see mold growing on the walls. We had to get the washing machine replaced already for leakage and it is STILL leaking. It's 2021, who has outdated space heaters now? They are obviously energy suckers, and don't even do the job it's supposed to do. Just a waste of $$$$. 6. They don't tell you this when you move in but you have to PAY additional for these lockers that all packages get sent to so you can retrieve them from there rather than them being left at your door. Pain in the ass when you have to walk all the way back to your unit with a few packages in your hand. 7. The front gate has a SPIKE STRIP. Twice, we had an incident where the gate would open to let us through and the spikes didn't go down in time. This resulted in 2 popped tires and a few hundred dollars later.. Went to management and they could careless that this was an issue. Since that time, I have seen 4 other people end up with popped tires. Unacceptable. The front buzzer for guests and deliveries barley works.. there is always issues with the call system they have as it NEVER calls through. Always a huge line of guests trying to get in and back up a line down the road, stopping those who have passes to get by properly. 8. Fire alarms are constantly going off and for hours at a time.. I swear it's gone off at least 10 times total since moving here a few months ago 9. The units are definitely not worth the price you are paying to live there. With the condition of the units themselves, it is more realistic to pay $100-200 more and get yourself a brand new built apartment complex down the road. Also brand new apartments are being built all around which I hope will decrease these high rent fluctuations. The rental prices for a studio and 1 bedroom are simply outrageous for what you are getting.

This place is shady. They should rename their apartments "scam of the arts" because they are scamming their residents. Ridiculous fees constantly getting added to your lease. Management thinks if they just smile and nod, their residents will be okay with handing them thousands of dollars. There are so many other apartments around the area, I would not bother with these cheap apartments they try to sell to you as luxury apartments.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

Terrible. Nothing works. Moved in dishwasher, dryer, washing machine, both showers and stove didn't work. Plumbing frequently backs up and overflows into your unit. Stay away. Oh yeah my car was broken it, window smashed in their garage. Also had my vehicle and my guest vehicle towed.

They want you to pay $60 to park here on top of high rents. Their newest lovely feature is no guest parking guess now have to pay per hour to park in a visitor spot here.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

Unethical business practices by those in upper management. Be safe and look nearby for other apartments that are upright and just as beautiful. You'll save your time, as life is so short, and your money, which you've earned. This corporation won't serve you.

This place is disgusting, unprofessional and we have problems every single day with the people who live here. The whole building alarm goes off randomly at 7 A.M at least once a week. Do not waist your money here!!

Read this review before considering moving into this "Luxury" Apartment Complex. I don't usually leave any reviews on Yelp as I usually use it to look for new restaurants in the area, but this place definitely deserved a review... a terrible review.. 1. They are great salespeople. What they refuse to tell you is that if you live anywhere but the Penthouse, you will hear every single movement from the tenants above you. From moving the dining room chair to walking (god forbid they have heels on).. all hours of the night. There is no insulation and the floors/ceilings are so thin. 2. When the tenant above you sweeps, everything falls through the cracks (wooden paneled flooring). I find dirt, dust, leaves, just filth all on my balcony chairs, tables, umbrella, clothes that are left out to dry... everything! It almost makes you hate your neighbor. 3.My car was stolen.. yes, completely stolen from a parking space that I pay $55 per month for. There is a security camera right to the corner of my parking space, but was told by the worst Office Manager ever, Matt, that it is controlled by a 3rd party and it is not LIVE. They could not retrieve it without a police report. We called the cops immediately and filed a police report. We also asked for the footage which to this day was not given to us. Matt made like it was no big deal and said that theft happens everywhere. True, but what is the point of human security and security cameras??? No one gave me any answers and I had to file through MY insurance company. No apology from the management company at all...til this day. 4. Sign at the pools say no smoking, no glass bottles (for the obvious reasons), no partying, no this, no that, but every summer, 4th or july or spring break there is las vegas like parties at the pool. Take a hint and do not get an apartment next to the pool/Jacuzzi area. 5. Found 2 security guards smoking and on their cell phones for 30 minutes under one of the trees (maybe they could be investigating my stolen car?)- do what you're getting paid for!! 6. Leaking pipes in the garages causing major puddles at your parking stall causing me to enter through my passenger door, so I don't get my shoes and ankles wet 7.Alarms constantly going off... still to witness a fire. 8.I put in a work order to have a maintenance person come at a specific time which was specified in the work order. No one showed. I called the management office and explained the situation. Someone did show up 30 minutes later. This happened 3 times. 9. They say "pet friendly," but they charge $500 per pet for a deposit plus $75 per month for each pet. Do the math, can I even afford to feed them now? Yikes! 10. The staff that works here do not say, "hello" when you pass them. They are like the walking-dead or maybe they hate their jobs. 11. I see this janitor almost everyday hiding by the janitor storage eating. Constantly eating or on his phone. No wonder the trash can on my floor hasn't been emptied in 3 weeks. 12. The trash chute on the weekend overflows. Apparently the trash company doesn't pick up on the weekends which causes the trash to overflow. People just pile up their trash and the smell is horrendous. What gets me is that we pay every month for trash fees... what? 13. We had mold in our bathroom three separate times... Took almost 1 1/2 months total to repair. The last "repair" was done several months ago. Did they really repair it? I didn't see anyone fixing the leaking pipe in the wall that came from upstairs. They just took our the old dry wall, replaced the dry wall then painted right over it. 14. Roaches and spiders galore, so you'll never be lonely. Did I mention we pay for pest control every month??? What? All these fix automatically appear on your monthly bill, btw. 15. If the office manager Matt did his job as good as he dressed, we wouldn't have a problem. Many concerns, issues were brought to his attention, but all he gives is excuses. 16.The only positive thing about avenue of the arts is that Ashley at the front desk is so friendly. I don't know how she does her job. She is the first person anyone sees when they walk in. I'm sure she deals with all the bs.. Thank you Ashley for helping me. Oh, the coffee machine is quite decent too although i'm surprised we don't have to insert a cc to receive a coffee beverage (must be included in the fee). 17. Lastly, the place is looking run down. Tenants are hanging every trinket they can find on their balcony.. I can only imagine what inside their homes look like. I cannot wait until my lease it up... I am moving into a place that cares about their tenants, tenant's belongings, and the well-being of everyone there. 2018 will be amazing!

Just when I decided to give 3400 another chance and sign a lease for another year, they disappoint me AGAIN. Showing how much they don't care about their residents and have zero customer service skills. I have been living at 3400 for a year now, they first took away all visitors parking spots that were accessible outside the complex halfway thru the lease and decided to sell them. At this point my visitors have to call me, I come down and open the gate, then I walk them to my unit because you need a fob to get into the actual building. NOW they have decided to implement a rule I was not aware of without a single warning costing my visitor $340. 3400 wants me to call the front gate to notify every time I have a visitor coming, then my visitor will have to drive thru the complex and exit the complex to get to my corresponding garage, visitor then has to call me so I can come down with my clicker to open the gate to the garage, then I have to wait to escort my visitor into the building with my fob. Keep in mind all cellphone carriers get zero reception in my unit. Luckily I have wifi calling and will be able to receive calls if I have visitors. As expected when I called the property staff was rude, defensive and unprofessional.

I live in a J building for almost 2 years, and in the last months we start to have problem in our garage. They steal things from your car and the complex just say "we can not do nothing, please call the police. We pay 55 for a spot and they should be responsable for all the things that happen inside the complex. I just waiting for the end of my contract to move out.

Just moved out of this place. Praise the lord! Although the place looks nice, I have encountered so many issues while living here. They scammed us into paying for a wall repainting and claim it's in their contact. My fiancé and I have read through it and read nothing of that, yet they still took our money. A similar thing also happened with a cleaning fee. We paid for our own professional cleaner then they also charged us for theirs claiming it wasn't clean enough even though the place was cleaner than when we moved in... Also about every week something would be breaking down, a faucet, the sink, and even the fridge! We lost all of this food in the fridge and feezer! They finally fixed it after THREE DAYS. I tried contacting them about getting reimbursed for the food lost. Silence. No response from their team. They just ignored it. They also had leaking pipes that ruined the glass on my car. Luckily they did reimburse me for that. But it took two months of constant prodding from my end. If you choose to live here good luck. This corporate giant doesn't care about you, just your $$.

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

Avoid at all costs. There are very few pros with this complex, but, in the interest of fairness, I'll disclose those first. In general: (1) the on-site management staff (not the HQ AIMCO staff) are responsive and helpful in resolving issues; (2) the grounds are nice . . . with the exception of the main pool area (more on that in a minute); and (3) the apartments can be large - depending on the floor model. Cons I. Common Areas are Dirty The main pool is not taken care of and frequently has debris floating in, and on top of it. The residents trash the cabanas and leave food and beverage waste everywhere with the assumption that "someone else" will pick it up. The residents leave trash in the hallways and in the garages - the garage trash, in particular, is rarely, if ever, picked up unless it is in the always overflowing trash can near the elevator entrance. This is the case in the C building where I lived - I'm assuming it is the same in all buildings. Residents let their pets urinate and defecate in the hallways and in the garage - in particular, there have been large, numerous, piles of dog diarrhea and puddles of urine near the entrance into the building from the C building garage which are difficult to avoid stepping in. The on-site manager finally sent an email out about this after approximately a month of it going on. II. Water Issues The C building garage floods anytime it rains and, in the lower level, the water leaks from cracks in the ceiling . . . rad. The water puddles in the garage for weeks after it has rained indicating a drainage issue. American cockroaches - which the management euphemistically call, "water bugs" (a totally different, but equally nasty species) - abound. They love water (the complex has a ton of fountains, pools, grass watering, flooded garages, etc. - even when SoCal is still in a drought) and hate cold weather - i.e., they like to hang-out in warm apartments and are disgusting. III. Smoking The complex claims to be "smoke free;" however, many of the residents chose to ignore this. The participants/beneficiaries in the large Chinese anchor baby/birth tourist operations, which are involved in a huge number of residences and on-site commercial kitchens/food delivery services, smoke cigarettes like the world is going to end tomorrow. The college and high school students enjoy smoking marijuana on their balconies and share the second-hand fumes with their neighbors for free (how generous). The residents CAN be penalized, but, only if the cracker-jack security personnel (more on that) "catch" them in the act. IV. Security Issues As noted by other current, and former, residents, security is a MAJOR issue in this complex. Several weeks ago SEVEN vehicles were burglarized while parked in garages which are WITHIN the gated community. The gates into the community - both the car gates and the pedestrian gates - frequently malfunction, so, no surprise re the break-ins. Most of the security personnel do not look at people driving in to the community too, so, there is that issue as well. When calling security, it often takes them a while to respond and they may go to the wrong building when responding to an issue. By the time they actually do respond, the issue - such as the smoking noted above - is no longer actively occurring . . . the residents just wait until security leaves and then start smoking, partying outside at 1130PM on a week day, etc. V. Security Deposit Issues Don't expect your full security deposit back - AIMCO HQ WILL find a way (whether legal or not) to ding you. For example, I agreed to the $145 cleaning fee before move-out since I didn't want to buy their special cleaning chemicals/do it myself. However, AIMCO also decided to charge me $123.96 for painting. Upon calling AIMCO to discuss this issue, they had several lame excuses regarding the charge and claimed that there were "several scuffs and a smudge" which necessitated the fee. I explained that, under California law - specifically, Cal. Civ. Code s. 1950, and the California Department of Consumer Affairs' Guidelines for Landlords (available here: http://www.dca.ca.gov/publications/landlordbook/sec-deposit.shtml) - these "scuffs" were "ordinary wear and tear." The AIMCO employee responded, "that's not our interpretation." I said, "you don't abide by California law?" No response. I then asked if holes from pictures were "ordinary wear and tear," and whether "residents should be alerted not to hang pictures lest they lose their security deposit." I received a lame, completely arbitrary answer: "picture holes are ok, scuffs are not." Had I known of this "policy" I could have wiped the scuffs off with a sponge and a cleaning product. This "policy" is explained nowhere in the lease, on AIMCO's webpage, on 3400's webpage, or by management. It is arbitrary and not explicitly stated anywhere. BEWARE!!!!

If only I could give negative stars....this place is beyond horrible. Mathew. the manger, mind you, for months I had no idea who he was, he is fucking useless. I hope corporate is reading this. His excuse is I am only one person and have many units to handle. All I hear is excuse excuse excuse. Ashley won't get back to you she's busy eating at the food truck Fridays. Your car WILL get broken into!!!! It comes with the lease. I was threatened violently in the parking garage. They didn't do anything when I told them what happened. All they said was you should have called the police. Wtf i called your onsite security. For months no one called. Not even a courtesy call. Then my car was vandalize not once but twice. And since I was threatened by a resident what am I supposed to think? Matthew said he would "look into it" a week late he says he could not ID the resident who threatened me with the license plate I proved him with. So I said hey just give me a parking space in another garage so that I feel safe as well as my car. So he gives me a space. However every time I try to park there someone else is parked there!!!! Wtf!!!! Useless. I called once to see what was up and of course no one got back to me! USELESS! Hope you love dog shit cuz its everywhere!!! As well as trash. My neighbor across likes to leave her trash outside for the roaches. It's to the point where the trash is flying through the hallway.

I agree with Margie's review below! This has to be the worst complex I have ever lived in. We moved here thinking how great, right across from Segerstrom. From the outside, yes it does look like a well maintained community. However, the ugly truth....There is absolutely NO security. We moved in 2 months ago and approximately a month later, my husbands car was broken into. We are super clean people, never leave food out etc...I have found flying roaches in my kitchen! There is constantly dog poop in the parking area. The elevator regularly gets stuck and is broken! My husband has been stuck in the elevator twice! All of these concerns have been brought up to management by us and we have had no response from anyone assuring us that these concerns will be addressed! There is no way to get in touch with the management office, you have to send an email which they never respond to. The phone number to the office goes directly into a generic voicemail which also never gets returned calls. We too are looking into options for moving! Buyer beware!

I lived in building J. We had our mailbox broken into and my mother's employment check was stolen (It was over $1,700). The walls are paper thin. We had very loud neighbors living above us who, instead of quieting down like we had politely asked them to, decided to stampede all over the floors, play aggressively loud music, and have aggressively loud sex 24/7 in spite. We reported their behavior to management, but nothing changed. When we confronted our neighbors about the noise again, they filed a harassment complaint against us, and the management actually sent us a notice. We had another neighbor who we couldn't distinguish who partied all night and slept all day. He'd play video games and talk quite loudly until 6 in the morning. I only know it was a he because he was that loud. We complained, but again nothing changed. People were smoking in the apartments even though the apartment complex is supposed to be "smoking free". I could smell it from my apartment room, and it was suffocating. We reported it to management, but nothing was done. Not even a notice was sent out. I know a few people in the apartment who had their cars broken into and their mail room packages stolen. It was a nice complex for the first year and a half that we lived there, but somewhere around mid-2019, everything changed: there were suddenly more break ins, burglaries, rule breakers, and rowdy neighbors. The apartment is definitely not worth the price.

I lived at 3400 from November 2019 to May 2024. Initially, it was a nice place, but the quality of the complex declined significantly during my last two years there. As a first-time renter, I didn't realize how bad things were until I left. The walls are extremely thin--you can hear everything: drawers closing, arguments, music, and...more. We were often woken up early by the upstairs unit opening their patio door and loud footsteps. If you live in Building H, expect early wake-ups from trash pickup outside the building. Cockroaches are also an issue, and extermination doesn't help. The community gate was constantly broken, allowing homeless people to wander in. A man died in the koi pond, and two residents in my hallway were arrested. The environment became unsettling, especially with our neighbor's suspicious activity involving frequent male visitors. One even keyed the hallway door and left a threatening message. We no longer felt safe. The amenities were hit or miss. The main pool was often overcrowded, and gym access became difficult due to resident personal trainers hogging machines and bringing in outside clients. The downstairs gaming area had a persistent mildew smell from past flooding, and the koi pond and grounds were poorly maintained, with stained concrete from animal feces and dead grass. 3400 is also money hungry. You have to pay for parcel lockers and a monthly fee for the always-occupied EV chargers. Recently, they moved most visitor parking outside Building H and added signs indicating that guests will soon have to pay for parking. Don't expect much of your security deposit back either--they deduct your last month's amenities fees, plus any move-out damages. Leasing told us we didn't need to repaint a wall we'd painted since we'd lived there for nearly five years, only to charge us for it after we moved out. Overall, I wouldn't recommend living at 3400. The rent is comparable to Irvine, but the living conditions fall far short. There was constant turnover in our hallway, and for good reason. Don't be misled by the positive reviews--residents are encouraged to leave reviews for maintenance services to inflate the complex's ratings. Choose a safer place with a better quality of life.

Terrible Security!! 6 Edgars were doing nitrous loud af outside the main gate for almost 2 hours. Called Security three times and it took them an hour to show up. Next time do yourself a favor and just call the police.

***Before you read further - MY NEIGHBOR HAD HIS 2009 BMW STOLEN FORM THE 3400 PARKING LOT WHILE HE SLEPT IN HIS APARTMENT. They caught his car driving away on video, but wouldn't do anything else to help him, and the car was never retrieved. 3400's city is "Costa Mesa" but you can literally throw a rock from the property to Santa Ana, and your phone will tell you you're in Santa Ana when you're there. Don't be fooled. I lived at 3400 for about 3.5 years in multiple units. The property is beautiful and the amenities are great. That is the ONLY plus. The gardeners do a great job. The office is the absolute worst, most unprofessional management I've ever encountered at any apartment I've ever lived, and it's such a shame for the price. You have to do the work for them, and they do *not* think outside the box whatsoever. Security is HORRIBLE. Cough too loud and you'll have security at your door telling you to quiet down. No joke, security knocked on my door as I was quietly reading a book (no music or TV on) by myself at home -- telling me to quiet down. They are quick to pester anyone they feel, but when you need them for real help, forget it. There are a LOT of crime and break-in activities at 3400. The staff puts notices on your door about it every 3-4 weeks, and it's probably because security is too busy knocking on doors at 4 PM tying to get people to quiet down rather than checking people coming through gate like they should be. The parking is ridiculous, so I don't recommend having many friends over because they won't find a parking spot. I had a friend circle the lot once for half an hour and eventually give up. The walls are PAPER THIN and so are the floors/ceilings. Almost all units there are hardwood floors, so enjoy listening to every footstep above you & be ready for the people below you to complain about you walking too hard. Godspeed if your neighbors are women who like to wear heels. My car's paint was almost destroyed by a vent in the parking lot over my space. It took me close to 6 weeks to finally get them to let me change my parking spot. Again the office doesn't think for themselves & don't see why a pipe leaking some unidentified gas over your car is a problem. Speaking of parking, all cars are parked on the ground level with the "first level" of apartments on the 2nd story. There are several motorcycles who leave throughout the morning that make EVERY CAR ALARM GO OFF IN THE ENTIRE COMPLEX. Between that & the neighbors walking above you, don't plan to sleep too much at 3400. Living at 3400 got progressively worse until I finally couldn't take it anymore. For $2,500 a month for a 2B/2BA in "Costa Mesa" (Santa Ana), you're better off saving $800 and moving to another spot in Santa Ana. Trust me on this one, 3400 is the absolute pits. I have never felt more strong about writing a Yelp review than I do now due to my disgust with 3400.

Wish I could give zero stars. Do not be fooled. The complex seems great at first, but there are many ongoing issues that will never be addressed regardless of complaint. 1- The management refuses to answer the phone 2- stagnant water flood in parking garage for weeks at a time, must walk through water to get to your car. ongoing issue for years 3- FREQUENT water shut offs. 5 times in the past month 4- multiple tenants complaining of rats 5- Cars being broke into frequently. Complex does nothing. 6- They have made multiple "efforts to improve the community" which have been extremely unsuccessful. i.e. you must remember multiple codes, security risk, wait in a car line backed up down Ave of the Arts to get into the complex because of the "new" entry system 7- VERY loud in short, do not move here. Every other tenant I have spoken with is extremely unhappy, with some getting attorneys involved.

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

Just put my 60 day notice in. Totally looking forward to moving out! So let me share a bit of my experience with you all and hopefully help you make a smarter decision! There are roaches! Which is completely unacceptable unless you live in the ghetto and are on section 8 or pay 600 for a 2 bedroom! I moved here from Newport Coast thinking I'll get for more my money, yea not so much! Loud rude neighbors. Roaches, cars broken in to and on top of cars being broken in to they want to charge 110 additional for you to park in garage parking!!!! I have never in my life lived in such horrible conditions. They're charging Newport prices for ghetto Santa Ana living! Do not be fooled by pretty pictures on the website! This place is garbage at it worst!!! Luxury living with roaches and car theft. Good luck with your search! Don't let it stop here!!!

I had a scheduled virtual tour for this place today. I took 30 minutes out of my day for the tour and no one ever showed up. Very professional....

Do not lease an apartment from this locations. Very bad management and service . Plumbing and electrical are very bad and we always had problems. Now is 1 am and the bathroom sinks do not drain and sewer water is over floating and coming out of the sink . We put a service request this morning and left . When we came back water was all over our floors, rugs and furniture and smelled. Very dirty, very stinky and uncentary . We had so much problems with this apartment.

We were very close to moving into this complex until we read the reviews. Poor reviews from irritated tenants regarding maintenance is one thing. However, they charge minimum $64 a mo. per vehicle (based on 'tier' parking - aka covered or uncovered) and to have issues with towing + break ins is ridiculous. In another review, an applicant says they denied his support animal. They responded stating that people without disabilities often take advantage of support animals and that they felt he was one of those people due to where he obtained his documentation. THAT was it for me! That is blatant discrimination. They are not doctors and do not have the right or place to validate a person's disability based on where their documents were obtained. This is a violation of the ADA - Title III. If they are openly willing to discriminate on Yelp and open themselves up for a lawsuit, I can't imagine what itd be like trying to advocate for yourself when maintenence is needed or serious issues arise. Other reviews show lack of consideration for those who were impacted by COVID-19. Such inconsideration for their tenants is heartbreaking and disappointing. During our tour, we were very interested in a penthouse house but were turned off by the yellowing of windows with neighbors who proudly display empty beer bottle stickers on their windows. So disappointing to see a beautifully landscaped complex with amazing amenities display poor attitude and discriminate against people with disabilities + support animals.

Have lived here for just over a year now. Solar we have had a bicycle stolen out of the garage and packages stole right from our door step. Management is a joke. This happen under cameras and operations manager Ashley will even refuse to review or respond back to the police once a police report has been filed. We will be moving out and do not recommend anyone to move here. All other reviews are spot on management is a joke and very over priced with what you actually get.

The absolute worst place on the planet. They will nickel and dime you and rip you off for every little penny they can grab. Steer yourself clear of this place. Nothing but a bunch of liars.

Lived here for over three years and had enough of this crappy place due to problems in the last year and half. I canceled my lease and paid big bucks to leave. Why i am leaving: 1. Unclean and filthy living environment. Pet feces and urine everywhere. ( i will try an post 30+ picture if it lets me) trash left everywhere. Carpet stains everywhere in common areas. 2. Weekly car break ins 3. Illegal pregnancy ring run here. It is common to see pregnant Chinese speaking women walking in groups. Property next door was busted by homeland security. Look up in oc register for more info. 4. Pets roam free with large dogs. 5. Much more.... Dont live here!!!! I can provide documentation and pictures for all above mentioned.

If you wanna waste your money and time? And wanna live with rats? This apartment is perfect for you!! 1. Living with RATS I see rats by the pool every night. Of course I reported that to the leasing office but as usual they do not do any work. 2. Homeless and useless security Frequent homeless break-ins in the parking lot trash area inside the gate. Security doesn't do there job. 3. Useless leasing office, which is the most stressful thing to living in this apartment;) While I lived there, when I go to the leasing office and they would do NOTHING, never return my emails, never return my phone calls. They will send you back to your room for the time being, saying, "Come back to the office if you can't solve the problem. " And they will put off the problem. Then they suggest you do what you are already doing. I'm in leasing-office because I haven't solved the problem by doing that. This is how they do it. lol 4. Incredibly THIN floor The floors are incredibly thin. Even when we put down carpets on the floors and wearing slippers, the downstairs residents keep complain about the noise. 5. Again, useless office and security We pay monthly for a parking spot and often have people from outside, park their cars to me and my roommates parking spot. The office, security, whoever I told, refused to do anything or call tow away and said they couldn't do it.

I was charge all kinds of fees that were not included in the monthly fee. BE super CAREFUL look at all the fees they will charge for anything. I got charge 200 bucks for a late fee when I was enrolled on auto pay, I called then they said it was a glitch and it got fixed okay but ingot charged om my bank statement Mathew the manager is like no not on my end okay but I got charged on my bank statement no refund nothing.

Zero stars if possible! First off, leasing folks lie about the noise from Sunflower and quality of tenants here. Only saving grace was the lovely lady Yolanta who was super friendly and helpful when I lived here. The free espresso machine was awesome. Other than that, I had to call police multiple times on loud neighbors who threatened me after rude parties at 2am during the week. Security is useless. I had idiots constantly parking illegal in my spot and had to have the car towed many times. Worst part- when I moved out, the place was spotless. AIMCO (Scamco!) ripped me off on the deposit and gave me only $100 out of the $800 back. Avoid this place and AIMCO!

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

This place is straight up garbage. Everything seemed to be going smooth until I mentioned having an emotional support animal. I provided to them valid paper work from both a licensed doctor and official paper work from the VA (Veterans Affairs). Both were denied. They go out of their way to make proving emotional support as difficult as possible. Not to mention that the noise here is constant. Assholes driving their cars with loud mufflers late a night all the time. This place is way over priced for the all the issues mentioned by other reviewers here. Whatever you do, DO NOT waste your money here. Will not be renewing my lease here.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

READ THIS REVIEW BEFORE CONSIDERING LIVING HERE! I am extremely disappointed at 3400 Avenue of the Arts. Anyone that has left a review that is 5 stars is lying or has been compensated to do so. I know this for a fact because it has been proven by many residents (read the other negative reviews). This place only deserves 1 star for their aesthetics. But you know how they say everything that glitters isn't gold? Well this place isn't even bronze. I can agree with just about everything that has been said in the other negative reviews. But I would also like to add a few more comments. If you are a female get ready to feel extremely uncomfortable. There are always large groups of men working around the community. Most of the labor workers have no problem making you feel uncomfortable as they take breaks from their "jobs" to stare at you and make comments in spanish. It also seems as if it is nonstop. There has never been a day that I didn't see the same companies coming to repair issues. It's always the same companies, same guys, same uncomfortable looks. Being on grounds does not feel safe. Being in the garages does not feel safe. Basically, unless you are out in the common areas with many other tenants, this place does not feel safe. Don't want to take my word for it? Call Costa Mesa Police Department and ask them how frequently they visit the complex. Particularly due to robbery, theft and domestic disturbances. Do not waste your money. You will regret it. You've been warned.

Leasing office is rude and quick to brush off. Called security multiply times. No answer. Totally unacceptable to have a "security" not available. Stay away

Unprofessional Management !!!

The few days before we moved out (THANK GOD), my car was broken into. These buttheads stole my interlock device (breathlyzer)... for what reason, I will never know. Not only that, but they took my very nice school backpack with all my geology books, math workbook, wireless mouse... this person was obviously a very low person. What was really great was that not only was it right in front of the garage camera but it was not 100 feet from the supposed 24-hour guard house. Management was less than helpful. Never got back to me. When our bikes were stolen from the same garage, they were just as helpful. Rudely dismissed by the staff in the leasing office. Probably don't to reiterate this, but DO NOT MOVE HERE. I can't imagine that any person who pays the ungodly amount they ask for this dump wants to deal with the amount of bugs ("oh, they're just water bugs" ok, waterbugs, cockroaches and some other hybrid of both that we found in our apartment) or many levels of thievery (starting with the leasing office and working its way down to the surrounding filth) this place has to offer. To the leasing office: you sure as hell won't find my name on any lease in your system. I wouldn't tarnish my good name with your crap apartment complex.

The first week: I was asked to change my move in date til later cause the apartment wasn't ready. Had to call maintenance for the washer not working, twice, cause the first time wasn't properly fixed. Had to call for water leakage from the under the sink and the dishwasher. After a couple of months, the heat from the dishwasher literally destroyed the cabinets surrounding them and they were never replaced although a maintenance request was placed. Nonsense charges prior to move out. Returned the keys a month before lease due date and besides rent and full utilities, got charged for VACANT fee. Returned apartment with every detail clean, just to be charged for cleaning fee. There charges state damage to "living room door" but there is non. But every door is listed with "damage". Just ridiculous.

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search!

I lived at 3400 from 2004 to 2014. At the beginning, I absolutely loved the place except I didn't check how hot the apartment would get, but besides that, the management WAS friendly and helpful. The place was peaceful and quite. Things soon began to change. First, the began renovations of the units and I was forced to switch units and pay nearly $400 more per month. Then, once everyone began moving out, they began renting to college students who had 5-6 college kids living in a 1-2 bedroom apartment. Puke began showing up the in hallways, There was no more parking. People would wander the pool an club house completely drunk. Then they began to allow dogs. Even though I wasn't in a dog building, dogs lived in the building. "Service Dogs" (BS) - Barking dogs, winning dogs, piss in the hallways. Grounds smelled like dog feces. I even was bit by a dog that was off leash near the parking lot, while I was getting out of my car. Till this day, I have scares from the event on my hand. Management changed. Even though I was bit by a dog that I had no interaction with other than opening my car door, the dog was allowed to remain on the premises because it was a "Service Dog" --- (Yeah Right). Still lived there though, after all I loved the gym. In the course of the years I lived there, I never once had anyone make a complaint with me, and besides the dog bite, I never complained about another resident. The walls are thick and you can't hear much. But then I had someone move in above me. A women, who was obviously mentally ill. I was a law student at the time, and would study for the bar on my porch. I was silent, doing practice questions on my ipad. This woman saw me sitting there and threw an entire bucket of ice water on my head. - Not a drizzle, not a cub, an entire bucket. It destroyed my ipad. I immediately called the cops and told management. Women wouldn't open the door for the cops and management said there was nothing they could do besides write a note. Here, I was assaulted in my house for ABSOLUTELY NOTHING. Please, understand, I worked full time and went to law school at night. I was rarely home besides sleeping. I didn't have TV in my house and I didn't even have a sound system hooked up because I felt when I was home, I should either study, sleep, or be in the gym. My life was 100% dedicated to my work and my law studies. The woman, in retaliation to my call to management, began to play mariachi music blasting in my house 24/7. She took speakers, turned them so they'd face down in to my apartment and had music play 24/7 in my various rooms. Management didn't believe me until I had them come into my apartment to hear it. They said it wasn't bothering anyone besides me so what. THIS WAS A NIGHTMARE. LONG STORY SHORT, I HAD TO MOVE. DAN IS THE WORST MANAGER EVER. HE'S AN IDIOT, DOESN'T GIVE A CRAP ABOUT THE TENANTS, AND YOU WILL BE PUNISHED IF YOU COMPLAIN. STAY AWAY. USE TO BE GREAT, BUT NOW IT'S A NIGHTMARE.

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. When I contacted them about the mistake, they said they would get back to me. They never did. Terrible place.

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search! NOTE: Please disregard the person that followed up with a response from my review. 1) My name is not Ryan. 2) I do live at 3400 Avenue of the Arts, currently. I don't move until December. 3) I would never live at the location of the images you posted. I have higher standards. 4) I moved from Oklahoma prior to living at 3400. Nice try though!

Moving into 3400 Avenue of the arts started out quite nice. The leasing office designated an elevator in aiding the move-in process. Since then, we've had nothing but issues with not only the physical readiness of the apartment itself (having half of the house without electricity/ A non-working air-conditioning unit), but a constant miscommunication issue amongst the different departments running the apartment complex, allowing weeks on end of non resolved issues. How are you going to fix an issue if information isn't being shared? If you're looking for a constant barrage of issues, then 3400 Avenue of the Arts, is the complex for you.

Wish I could give zero stars. Do not be fooled. The complex seems great at first, but there are many ongoing issues that will never be addressed regardless of complaint. 1- The management refuses to answer the phone 2- stagnant water flood in parking garage for weeks at a time, must walk through water to get to your car. ongoing issue for years 3- FREQUENT water shut offs. 5 times in the past month 4- multiple tenants complaining of rats 5- Cars being broke into frequently. Complex does nothing. 6- They have made multiple "efforts to improve the community" which have been extremely unsuccessful. i.e. you must remember multiple codes, security risk, wait in a car line backed up down Ave of the Arts to get into the complex because of the "new" entry system 7- VERY loud in short, do not move here. Every other tenant I have spoken with is extremely unhappy, with some getting attorneys involved.

as a renter: I respected by neighbor - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. Management single handedly tainted my experience because of its unethical and illegal leasing practices. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done. 1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio; - The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns; - One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable; - Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce). - Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom: - There was, a now old policy at 3400, which required visitors to go to the security booth. It was a practice that residents could go down in advance and give the security officer the information. Security and the management office encouraged residents to call in advance. On one occasion I did just that. I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community. - In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).

After living here for the past few months, 3400 had made me to leave another review once more. I would like to talk about how the staff care about your request. I recently had a problem in the parking area. I have parking spot 51 in the G building, and the next one (spot 50) is for COMPACT vehicles only. It used to be a mid-size SUV, but it wasn't a big issue because it parked within his/her parking line. After it changed to a Chevy Tahoe, the car never is parked within the line (it invades to our space). Now we only have very limited parking space that we need to be careful of the pole, and the Tahoe next to us. In addition, we are checking everyday to make sure if Tahoe made any scratches by opening his/her door. I and my wife felt very unpleasant by this parking manner and brought this issue to the office. I have submitted online request regarding this issue. I talked to the parking patrol people at the gate twice, and left a voicemail three times. I couldn't spare a time to go to the office yet. The people in the main entrance gate say this issue is out of their hands. After leaving multiple voice-mails and online request, I received 0 RESPONSE!!! I am leaving this review to get a call from them to resolve this issue (I wish I can make this sentence bold and underlined). This is worse than the worst DMV stories. I understand this parking issue created by other resident is not the management's fault unless the vehicle is owned by them. However, the bigger problem is that the staff cares 0 for you!!!! P.S. I am not faking this issue.

DO NOT MOVE HERE. we were there for 4 days and got out of that mess as fast as we could. thank god they have a 30 day period where you can decide to get out of your lease. the gym is nice and so is the pool. but to pay 2000$ and up for a shitty apartment in Costa mesa? yea right. not only that but one of the women who works there is a complete bitch. she was a major factor in why we left. and made some of the small problems much bigger, at first when we did our walk through the apartment didn't look bad. but after we moved in we noticed chipping cabinets, the shower was dirty when we moved in and had rust on the drain, the cabinets were from the 70s, the windows were cheap and stuck when i tried to close or open them, and all of the appliances are so cheap. not even a brand i have heard of. also we were told the street noise wasn't that bad...yea right cars race down that street all night and it sounded like we were in new york city. not to mention a car alarms going off in the parking garage for 30 min at 3am. the garage made it echo nice and loud. but its OK who needs sleep! also when i called corporate to complain about the rude employee who yelled at my husband, they said i would get my deposit and pre paid rent back in 7-10 days. well 12 days later i got a stupid note saying i would get it in 10 days. why not just send the check? it doesn't make sense to me. this whole experience wasn't a pleasant one and they are effecting me even after i moved out. take my advice...you can get something much nicer and cheaper a block from the beach instead of 3400 which is on the border of the ghetto in Costa mesa. RATING IS 0 STARS

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

Don't sign a lease here if you are black, Hispanic, Asian, Indian, or any type of minority. You will be looked down and neglected. Rude management!! I live here for over 3 years. Never encountered any management staff who was willing to help. Felt like they thought they were better than residents. Especially, one blonde girl who occasionally worked events and front desk never smiled and always looked annoyed that she had to deal with me. One day, I was going to the pool and forgot my wristband. The pool was empty and I have been going to the pool often that I decided to just take a chance. On the way over, I said hi to the guys who sit in front of the climbing wall. He asked for my wristband despite of seeing me every weekend. When I told him I forgot and I would remember next time, he made me go back home and get it. You don't have balls to ask people who are visiting to show wrist bands. And you pick on someone who actually lives there and takes care of the faculties with a care. I don't have to pay gobs of money to deal with people who think they are better. So I left. I would check out other new apartments in the area, if you are considering this place.

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

And we are back to one star. Avoid at all costs. Most faceless, evil company I have ever had the displeasure of being in contact with. Beware, this company makes it standard policy to try and illegally capture as much as your security deposit as possible. They also tack on what they consider standard fees and fines and try to evict you if you don't pay. This happens to almost EVERYONE, not just a few, it's standard practice. I imagine a lawsuit will be in their future. DO NOT LIVE HERE!

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

WARNING: Instead of paying for extra security to keep our cars from getting BROKEN INTO, our security is TOWING CARS of our guests from in front of the mail room area. My son's car was towed after 3 HOURS, and it's now going to cost $450 to get it out. He has a tall truck that does not fit in most of the garages. Two days before Thanksgiving. Is this what our security is for? Towing cars in a complex that has minimal guest parking and is not in the way of anything??!! HOW ABOUT PATROLING THE GARAGES WHERE OUR CARS ARE GETTING BROKEN INTO?! WHERE OUR WINDOWS ARE SMASHED REQUIRING US TO PAY FOR THE DAMAGES BECAUSE AIMCO AND 3400 AVENUE OF THE ARTS TAKES NO RESPONSIBILITY. Putting my notice in tomorrow to get out of here. DO NOT RENT HERE.

MULTIPLE MOTORCYCLES STOLEN. There were multiple motorcycles stolen within months and the manager knows the cameras don't work and did nothing to get them fixed. I spoke to the regional manager and she did nothing either. Security is a joke. Do not live here, especially if you own a motorcycle.

Now that's it's at the end of my lease, my opinions about this place have completely changed. Since my first post management has managed to do the following: - ignore the fact that our a/c wouldn't cool our apartment below 83 degrees. - ignore our pleas to have the 15 year old water heater fixed/replaced - forced us to pay another 50 a month for parking - somehow managed to ignore all crime on site (car burglary, people breaking in etc..) - managed to not care about its residents or what we think.. This place went from 100 to 0 real quick.. Do your self a favor and look elsewhere. I've heard the enclave across the street is nice.

Don't move here please for the love of god. Roaches, secret charges, and shady business practices. I can't stress enough how bad my experience was here. Horrible management, maintenance, and bug problems. First, secret charges: I moved parking spots to a cheaper spot, and after I spoke with management, they told me that I'm good to change spots and they'll adjust the payments to my lease. COOL. Couple months later, I get a notification telling me that I need to sign some documents from leasing office. It was to sign for the new spot plus the old spot I was paying for??? As soon as I read the print and I asked, the guy literally said "oh, my mistake, you don't need to sign", then why would you tell me I needed to sign? Roaches are a huge problem because people here are not clean. It's disgusting, I hated it. Found a ROACH nearly every day about to die in my apartment. Worst of all, trying to leave this place. 60 day notice, OK, so gotta think fast to find a new place. Gotta pay the rent, plus another two months just to leave, SO expensive. Then I don't get my SECURITY deposit back. Why? "cleaning services". A thousand dollars for cleaning? Mind you before I leave, cleaned the apartment spotless, fixtures, appliances, etc. Worst of the worst? I had to pay for the amount of time that the apartment was not occupied after I moved out. THIS is in the lease, and they don't tell you. So if you leave in JUNE, and no one leases for the month, they prorate it by day, and you still have to pay for gas, water, amenities. You will not get a hold of management after you leave because they no longer provide a product/service since you no longer pay rent. Legal robbery.

I lived in this complex for 1.5 years ... .. they send letters that the neighbors complain, accuse you of having guests, then their lawyer calls and asks to vacate the apartment, you move out and you are billed in full payment until the end of the lease. deceive and say that no one evicted it was your decision. A nightmare! I will sue this complex. There are also many friends who live in it and are very dissatisfied. In the leasing office, they tell you that there is no time to discuss the current situation and offer an appointment in 10 days. Looks like a lot of work! the office workers are too busy, overworking the poor things.

This place was great. It is a shit hole now. I have no clue what kind of people they rent this place out to. Many look scary weird and I feel unsafe even though this is a supposedly gated community. There is a big chain of all Asian pregnant women who come and live here on month to month lease basis and leave after the child gets US citizenship. The management just wants to MAKE MONEY! I lived here more than 3 years. The falls are paper thin, i can hear the guy on top floor having sex. The lady below me is a chainsmoker(in the so called non smoking apartment) who literally chokes me when i pass the patio. Even after complaining many times, nobody cares. The management Matthew Comic is trying to EXTORT MONEY from residents through all ways possible. First is to come random check on patio and fine u insane amount if there is anything in the patio. (not that I had experienced this). The worst is remove all the outdoor visitor parking spots and convert them to money making reserved parking spots. My husband used to pay $25 to park his car(I believe once u rent an apartment the management should provide parking, how else would anyone live) For a car you need to pay $35 for uncovered spots where you have 99% chance of your car getting vandalized. Else pay $55 for covered parking which makes no sense. I dont know wtf has happened to amico management that they can go to any lows to make residents unhappy. Probably it is a way to force out current residents, increase the prices for the apartments to make more money and then add extra costs for other scape goats. The facilities here have also deteriorated over the years. Stop harassing your residents!!

READ THE NEGATIVE REVIEWS (here and other websites)! DO YOUR RESEARCH BEFORE SIGNING/PAYING ANYTHING! Looking for a temporary home and just like most people, I was wow-ed by the amenities. Fortunately, I read all the reviews before I signed the lease. Dodged a bullet for sure! Ashley Dunn was the person we interacted throughout this process. (see below and picture). I evaluated all the negative reviews and noticed that the complaints share common themes--poor management (doesn't take complaints seriously, not responsive), unsafe (theft), and bad neighbors (loud, rude, and dirty). The amenities are not worth 12 months of unsafe and uncomfortable living. Ashley Dunn was the one helping us and as soon as I explained that I won't be leasing there anymore because I was concerned for our safety, she stopped responding to all of my emails. I have not gotten the security deposit back that we paid without signing the lease. Other reasons why we won't lease here: This place charges you for everything! Parking is $40-$60 per car per month but the reviews say that car theft happens all the time. All utilities are out of your own pocket which ranges $200 or more a month on top of rent. Not visitor friendly (reviews about visitors getting towed). Watch out for the spikes when you come in, it will puncture your tires both ways. We never saw the apartment when we did the tour (reviews on cheap furniture, thin walls, maintenance issues). Maintenance is not responsive (so we don't want to risk losing our security deposit if maintenance doesn't do their job). Other reviews on racism and unruly neighbors. All of this for what? To live in Costa Mesa? There are better places in SoCal. Found a place by the beach with great amenities and management for cheaper price. This place is all a facade but don't be fooled! If you are a current resident or have done business with them, you have rights! Consult with a lawyer and take legal action. Don't let them bully you for your money or let them compromise your safety.

I moved out from 3400 Avenue of the Arts on Monday May 21, 2018. Here is my experience in a nutshell: When my boyfriend and I first moved into the B building on a third level apartment within the first month we experienced the following: - Toilet was broken, overflowed and flooded the bathroom on the first night- service team took a week to replace it, we had to walk to the gym to use those disgusting bathrooms and it was only limited time since it would close during the night - Washer was broken, leaked water and flooded the laundry room, took the service team maybe 2-3 visits to understand that it is broken and not draining to finally bring in a new washer - Dryer was broken, it took 4 cycles to BARELY dry my clothes, again took numerous visits from the service team to have the dryer replaced - Fridge was leaking water underneath and from the back of the fridge, took the service team 3 visits to understand the fridge was broken and needed to be replaced - paint was chipping off of all walls and doors - poor paint job The apartment was NOT move in ready even though it appeared it was. The leasing office is very slow at returning calls and keeping up with service appointments. They were not reliable. On top of this, here are the community issues I experienced - community/building fire alarms going off for extended periods of time multiple times through out the year - poor parking monitoring- my spot was the first spot when you come in and it was constantly occupied by vendors and visitors. The security guard wouldn't do anything besides take my information and call me when the vehicle has left. This was the worst after coming home from a long work day and not being able to park in the spot I pay for, leasing office did NOTHING to help this situation, no refunds, no signs placed up, no quick tow service on hand, absolutely nothing - Duck poop would be all around my parking spot because of the tree berries that would fall on my car and the surrounding floor- no one would clean it up I would have to dodge it everyday while i stepped around my car - Towards the 6 month mark the leasing office definitely showed less care than they did in comparison to when I moved in. Leasing office will never answer their office line, emails responses either they never respond or they respond super late, phone calls and voicemails, like I said they don't answer or return voicemails promptly, you have to constantly call them or walk down to the office to get a hold of them Overall, for 2000+ dollars a month this community wasn't the best community. I felt that for that price we experienced a lot of trouble/struggle that we shouldn't have when living in a high-end community that AIMCO attempts to be. I was certainly fooled in the beginning thinking the leasing office and the folks who work there are caring people because towards the end they certainly do not care about your experiences and concerns. Lastly, they overcharge like crazy at move-out to pull as much money as they can from your security deposit. I literally got charged all these crazy, absurd numbers that I have no clue why or where they are coming from and I have been calling since the morning to discuss with them, and OF COURSE no one answers or returns calls promptly so I need to go to the office on my lunch to address all of this and who knows if the leasing office will help me since the move-out rep is different from the leasing office reps. Definitely do not recommend this community at the price you have to pay. I've heard much better resident experiences from the next door community enclave.

I scheduled a tour of their apartments via their website. Upon arriving, the leasing office was closed; I found out that they are not open on the day the tour was scheduled.

I'm supposed to be moving here but my experience with the leasing agents has been extremely upsetting. We put the hold on the apartment two months ago, and now we move in 5 days and can't get anyone to call or email us back. Our first agent apparently left a month ago and we never received an update. Now we are with a new agent who is never there. We have called and left voice messages and sent numerous emails. It sounds like people have a hit or miss experience here. Just know that the staff are unorganized and don't seem to really care. I'm hoping I can update this to a better review, but I don't even know if I'll get to live there or not at this rate. Update: I did move into this complex on 7/23 but are continuing to have multiple issues with the management. They said we could bring our dog and then told us we had to remove the dog from the property after we signed the lease. The list of issues goes on and on. We have had to file a federal complaint against them to sum it up. I have found all management to be very unprofessional. Other than that it's a wonderful community! Another Update: (10/2) It is now October and we are still having major issues. I want to confirm that they verbally told us that even though our dog was initially denied he could still live at 3400. Please disregard the response to this review. In August we sent a new letter because Ave requested it be signed be a different physician and they confirmed acceptence of the letter. They didn't respond to us until today, months later, saying we needed to remove our dog within 3 days or return our keys, etc. and leave. They attached an old denial letter and ignored the fact that we had sent them updated documents months ago and are just now replying with a notice of removal. No other contact. Management here is extremely unprofessional and lacks communication. We placed this apartment on hold at the end of May 2019, moved in at the end of July 2018, and it is currently the beginning of October. Within that time we have had almost no positive experiences. Diana is the only staff that has been friendly to us. I also want anyone reading this to know that there is a valid need for an ESA animal and the physician is seen regularly and in person. The complex is continuing to say that the letter was obtained online and that's it. Although we sent updated documents they have ignored it. They actually haven't been in contact with us for months until they provided us with the notice to remove our dog. I highly recommend looking at the apartments off Anton or the Enclave instead. We have friends at both complexes and you would have a much smoother experience. Avenue of the Arts may not follow the law or the terms of your lease. Management will not respond to our emails and only wants to speak in person. We have already had issues of them telling us something verbally and denying it later. Update: (11/2) We removed our dog within the three days last month after receiving the notice. On 10/10 Ashley inspected the house and told the office that we still had our dog living with us and since then we have been Pending Eviction. No one told us. We are unable to pay rent for the month of November because of the Pending Eviction. Our washer has also been broken for a week now and they said it would be replaced in 2-3 days.

Renters beware. The only thing good about this complex is the maintenance guys are so nice. But other than that, super overpriced, the managers or rental team take days sometimes weeks to respond to any updates or request. There's always alarms going off in the buildings, you have to pay an extra fee just to get your mail. They offered no credit on the amenities during covid since we couldn't even use them. Read the fine print and good luck

I know what you might be thinking one star but the place looks great.... And it sure does. That's all this dump has going for it, it's looks. If you enjoy hearing everything your neighbors do and I mean everything from conversations to bathroom routines then move in. If you enjoy the smell of trash when go thru the hallways by all means move here. The "updated" apts are disguised with fresh paint and puddy, which fades way after about month living here. The apts look nothing like the show rooms. Read deep into the past reviews before moveing here.

Based on my experience living here and interacting with the management and the parent company Amico, I will never stay at another one of their communities. Totally disorganized, apathetic and unapologetic. Read the other reviews and keep on looking.

I visit my buddy and his wife here on a weekly basis. Parking is horrible. Forget inviting friends and family as they will never find a spot. Sometimes takes me 15 minutes to find a spot. Car break ins are common The jacuzzi continually breaks and it smells horrible. Everyone has dogs and they poop all over the place. I have seen pet urine, feces, and barf in the elevators, in the hallways, right by the indoor mailbox, and other places. This place will never get my business!

This place has nice waterscapes and it's nice having your laundry within your unit. The maintenance personal are friendly. Unfortunately, 3400 does charge extra for parking, $55 a month per vehicle, and at least one/two vehicles get broken into because security is an absolute joke! If you get a bunch of delivers 3400 WILL NOT let you receive packages to your apartment. Instead, 3400 force tennants into a locker parcel system (which will charge you) that has only one location; I have seen many tennants carrying packages across the entire complex (3400 WILL NOT be helpful). The dog park is utterly disgusting, and they say pet friendly only to collect extra money. 3400 DOES NOT use this money to upkeep the dog park; the wood chips were not changed out once in over 15 months. Also, many of the tennants bring their dogs with fleas, and when I first moved in several tennants warned, "3400 had a giardia outbreak." If you are forced to move here enjoy the waterscapes and beware of your personal belongings. 3400 WILL ENTER your apartment WITH OUT notification!!

Still finding cockroaches everywhere. Was told last time that I was wrong and they are "water bugs," but they are obviously Roaches and a lot of them. Can't walk outside my building at night without stepping over at least a few. It disgusting. For the second time in 2 months I've had something stolen from the parking garage. The desk girl never responded to my bike being stolen with any additional info and why should I be surprised? She looked put off when I told her. Now my girlfriend's car was broken into and school books were stolen as well as a breathalyzer unit required to start the car. DO NOT MOVE HERE IF YOU VALUE SAFETY AND A BUG FREE ENVIRONMENT. OVERPRICED, UNDER MAINTAINED, HORRIBLE SECURITY.

This is place has the WORST management I've dealt with in any setting. Since the minute we moved in, the manager Matt seemed to have it out for us, even though we never officially met him. First they tried denying our 2 pets emotional support paperwork and charged us the pet deposit AND monthly fee for both pets. It wasn't until about 2 months later and a lot of persistence on my part and bad Yelp reviews, that they returned our deposit and monthly fees, ultimately accepting that my pets emotional support stuff was legit from the beginning. He caused so much emotional and financial stress for me and my bf. During this whole ordeal Matt never once gave us the respect of talking to us directly, he was always acting snobby and too busy even if we were standing right in front of him. He only ever spoke to my bf to ask him if he can tell me to take my Yelp post down. When we moved in they promised new cell phone antennas to be installed on the property, that was a lie! There is absolutely no cell service in that whole place, very embarrassing when we had company over, no ones phones worked unless we gave them our wifi. There were more than 10 car break ins, including 2 in our truck in the parking garages, when we reported it to them they told us that we needed to call our renters insurance because it was not their responsibility... umm.... ok... thanks for making us feel safer!!! Pftt. On one occasion the parking structure gate wasnt working and it came down on the bed of our truck scratching and damaging it, also said they were not responsible for that and we should call our renters insurance. We were also warned by more than one maintenance personnel about HOMELESS people. They apparently sleep in the stairways, and even caught some having sex there! They caught some homeless sleeping in vacant apartments as well.. They also tell you the complex is "RENOVATED".... YEA IN 2008!! How can you call that renovated? The heater/ac system sounds just as loud as an old generator which drove me crazy. This place is not renovated! Our lease ended on March 4th, which is the day we turned in our keys, we had zero intention on renewing our lease with a property whose management is so rude and difficult/impossible to work with. We eventually got a call from Ashley at the office telling us there will be a fee to pay because we didnt notify them that we were leaving 60 days before. So we called the Corp. Office to get more info where they told us Matt had placed a "BLOCK" on our account so we wouldn't be able to renew even if we wanted to, later after that call Matt took the block off. Then suddenly we find out he took the block off in order to charge us the fee for not notifying 60 days ahead. THE FEE IS 3K!! minus our deposit. How can you charge us that fee when technically we werent allowed to renew in the first place???? This is complete misuse of power within the company. It feels like Matt is personally trying to come after us. For what? We never had a complaint or warning and always paid rent on time... very confused. Does Matt do this to everyone? And if he does who is allowing him to continue working there?

On behalf of my daughter, I'm giving this place a 1 and would give it less for false advertising. The studio is listed for $1585-2036 which draws a lot of activity. Once you get there, the true price is 1809, so the range should start at 1809. They didn't have anything for less. It was a complete waste of her time.

The few days before we moved out (THANK GOD), my car was broken into. These buttheads stole my interlock device (breathlyzer)... for what reason, I will never know. Not only that, but they took my very nice school backpack with all my geology books, math workbook, wireless mouse... this person was obviously a very low person. What was really great was that not only was it right in front of the garage camera but it was not 100 feet from the supposed 24-hour guard house. Management was less than helpful. Never got back to me. When our bikes were stolen from the same garage, they were just as helpful. Rudely dismissed by the staff in the leasing office. Probably don't to reiterate this, but DO NOT MOVE HERE. I can't imagine that any person who pays the ungodly amount they ask for this dump wants to deal with the amount of bugs ("oh, they're just water bugs" ok, waterbugs, cockroaches and some other hybrid of both that we found in our apartment) or many levels of thievery (starting with the leasing office and working its way down to the surrounding filth) this place has to offer. To the leasing office: you sure as hell won't find my name on any lease in your system. I wouldn't tarnish my good name with your crap apartment complex.

Damning Indictments: 1) The free Internet is incredibly temperamental. "Don't look a gift horse in the mouth." Yeah, I know. But here's the thing- don't advertise what you don't reliably provide. 2) The library seems like an afterthought. Either that or it was planned by a moron. Why would you put a quiet room directly under a gym? Maybe to keep you awake while perusing their outdated collection of books? 3) Resident access to the game room is effectively nonexistent. In order to use the game room, you must find the ever illusive concierge. #BestOfLuck. Seriously though, stop being cheap and hire more attendants. 4) Resident acces to the indoor rock wall is severely restricted. They don't bother telling you this but in order for you to utilize the rock wall, you must be certified first. This means that you first have the task of tracking down the concierge (see above). Then you have to pray that he has time to certify you AND that he is even certified to certify you. 5) This complex has had problems with pet droppings left by lazy pet ownerd. This is difficult to avoid as it had even been found in the elevators. Their answer? Expand the pet designated buildings to include every building. Utter brilliance. 6) Security is a real concern. There are areas of the perimeter fence that can be traversed with relative ease. Ex. There are two gates that allow you to enter/exit towards Sakioka Dr. You can simply step around this gate. I've even seen drunks do it. Ex. There have been quite a number of breakins- mostly to vehicles but also to apartments. Security is clearly illusory. 7) There is racially based enforcement of rules. Not to be an ass, but if you are black or brown and want to have a party, their rule against too many guests will be used against you. Nothing serious, but you will be asked to disband. White folks.. don't even worry about this one. It doesn't concern you.. unless you find the notion morally reprehensible. 8) Can someone clear up whether you can reserve pool chairs and grills early in the morning? I've seen towels lining chairs at 7 in the morning. This seems ridiculous when these people will likely not be using the chairs for hours. 9) Take this for what you will, but some residents say they have been "censored" for voicing concerns on Yelp. Not surprised with micro-manager Matthew Comicz at the reigns. Talk about a prime example of the Peter Princple. Not sure who I'm referring to? Walk into the management office and look for an incompetent halfwit reeking of pretention. 10) Do not move here if you place a high value on the tennis and basketball courts- they are being torn down to make for a larger dog park! I guess they thought this was the best way to increase the amount of dog shit that lines footpaths. 11) Constant swindling: ex. They are actually trying a new program where you can buy a guest parking spot [see photo]. I'm sure that will go over well considering there is already a shortage of guest spaces. ex. The office charges $100 to replace the electronic key fob when it can be found online for approx $6. Talk about screwing people over. The only reason I looked into this is bc some other residents told me they just googled the product [hint: google "hid prox] and purchased it online. Then they had the office program it for them.

They had a lot of space for visitors and residents all the spots at the bottom floors of parking garages were empty all the time. Now my guests cant come becuase there is only around 20 visitor parking spaces that are always taken. Action building took was very rude towards its residents who pay a lot of money to reside here. Sad

DO NOT MOVE HERE. I am writing this review with immense disappointment regarding the recent changes made by the property management company. The decision to eliminate all visitor parking spaces without notifying tenants is not only infuriating but also a blatant disregard for our rights as paying residents. The new arrangement of 8 inaccessible parking spots at the farthest end of the complex is completely unacceptable. As tenants, we invest a significant amount in rent and an additional $60 per month for parking, expecting a reasonable level of service and communication. Unfortunately, the lack of transparency and communication from the management is beyond frustrating. The sudden removal of visitor parking without any warning is a prime example of their negligence towards the well-being of their tenants. Adding insult to injury, the recent policy change regarding water filters is another disappointment. The fact that tenants are now required to purchase their own water filters, when it was once a complimentary service, is a clear indication of the management's disregard for the convenience and satisfaction of those residing on the property. I use to LOVE living here and now I will not be renewing my lease because they simply do not care about their tenants.

Very rude leasing agent. She was not even ready to show us the model. She kept saying "it looks exactly as pictures on the website" ..........HORRIBLE!!!!!!!!!!

as a renter: I respected by neighbor - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. Management single handedly tainted my experience because of its unethical and illegal leasing practices. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done. 1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio; - The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns; - One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable; - Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce). - Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom: - There was, a now old policy at 3400, which required visitors to go to the security booth. It was a practice that residents could go down in advance and give the security officer the information. Security and the management office encouraged residents to call in advance. On one occasion I did just that. I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community. - In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).

Do not live here if you value peace, quiet, and your sanity. I lived here for almost 2 years and it was beyond awful. I finally got my deposit back today and am glad to never have to think about this miserable complex and the awful, incompetent people who run it ever again. Management is beyond unhelpful and is skilled at avoiding you OR giving evasive answers if you can get a hold of them. Constant emails are sent to remind everyone about community rules that are never enforced by anyone. An example sent to building E: "Please be advised that we have knowledge of a pet owner in your building allowing their pet to relieve themselves in the common area hallways, stairwells, and elevators of your building. This behavior is unacceptable, and I'm sure you can understand how frustrating this can be for your neighbors...We also encourage anyone witnessing these acts to capture the incident if possible and report it to our Leasing Center or Courtesy Patrol right away." Every email asks you to report to management immediately if you see any violations, but good luck getting a hold of anyone. On top of paying exorbitant rent, you're also expected to provide security for the community! If they really wanted to figure it out, they would install more than three security cameras in every building, but that would require caring. I was verbally assaulted by a person who kept smoking in our hallway when I asked him for the umpteenth time to stop. I knew exactly where the person lived, identified them to management, and received no response. I had previously contacted them and they advised they would address it, which clearly did not happen. This was after our central smoke alarm kept getting activated regularly, to the point where no one bothered evacuating the building anymore. Another time there was a homeless person living in their car, which they'd somehow gotten into our parking structure. Hours later I got a hold of someone at the leasing office to tell them the person was slumped over in their car in a visitor space and they LAUGHED and said they would send someone to look into it. One of my last interactions with someone at this company was the manager (Matthew Comicz) for the complex. We asked for his help for a billing issue I hadn't been able to get resolved for months. We'd been double charged for parking when they switched over to a new resident portal. Every month I would call the central number for the management company and they would remove the charge, only to have it reappear the next month. We explained the situation in great detail, including that we'd already reached out to the company directly and couldn't find a permanent resolution. His response: "Everything looks accurate on my end. You can certainly give our Rent partners a call at ext. 3 tomorrow for further explanation." I responded that we'd already done that and received zero response. Management here is a joke. Shoddy construction and maintenance is also a major issue. We lived for MONTHS in a unit that would intermittently smell like sewage. The smell would fill our whole 2 bedroom apartment and even reach the hallway outside our front door. I called emergency maintenance for it once and no one was ever sent to assist. Maintenance sent various "specialists" to tear apart our bathroom to try to find the source, gaslighting me the entire time and telling me there was NO WAY the smell could be coming from the toilet when I asked them to repair the wax seal. After 2 months they finally sent someone to repair the wax seal like I'd been asking for months and, SURPRISE, it instantly fixed the issue. When I complained about how long finding a resolution took the manager sent a bottle of wine and a note, which was a nice gesture. A better gesture would have been resolving the issue immediately when a resident told them their apartment smelled like LITERAL SHIT. Months later the issue reappeared and they sent the same guy to repair the wax seal. He said the previous person hadn't done it correctly. I didn't have the heart to tell him he was the one who did the original work. The maintenance people are nice enough, but they seem way in over their heads. The last issue is the neighbors. It's always up in the air whether you'll be able to go to sleep at night because your neighbors might decide to throw a frat party and "security" (which I've never actually seen - read all the reviews about people's cars getting broken into) will take their time to address it. The walls and floors are paper thin and you will hear everything. We lived on the fourth floor (or as they call it "penthouse," which is a joke) and could hear our downstairs neighbor's every move. I recommend living literally anywhere else. I'm sure management will respond to this review and say all issues had been resolved on their end, just like they do with all the other negative reviews. Just note that regular emails are sent out enticing residents with gift cards for reviews.

Do not move here. Your car will be stolen, vandalized or broken into. I moved in here June of this year. Since that time my car was stolen. I went to the management office and nobody seemed to care. There are no surveillance cameras in the parking structures even though there is a sign that says there are. They have no intention of putting them in. Security never patrols the parking garage. Management has been made aware that there is a gap in bars in the parking structures where the vandals may be getting in. They say they will take care of it but two months later nothing is done. When the police came down they let me know that there have been multiple cars stolen and many breaking into cars here. They stated it was a big problem here and they were very familiar with the complex and complaints of cars being stolen and broken into. Emails to management office are just ignored. Once I did get my car back I had to park the car outside in the visitor parking because whoever stole it ruined my car and I had to get it towed. We'll while it was parked outside someone ran into my driver side fender and put a huge dent in my fender. They did not bother to leave a note. This complex is also very noisy. Elevators and doors into the building constantly breaking. I will be asking to be let out of the remainder of my lease.

I tried to contact them as they asked in the review and there was no return contact. This place hasn't changed at bit. They only wrote the response to make it look like they care. Hahaha. They are the worst management company ever. Thanks for proving my point.

Unless you're desperate or have zero expectations of quality, this place is the worst. The experience got progressively worse coming out of COVID years while more people were moving in. Actual crime and arrests frequently, a literal death in a pond, and the coup de grace was the slimiest exit process that they managed to tell me I owed twice my deposit mostly stemming from them saying we didn't give enough notice about moving out even though we replied to automated messaging saying we weren't and WE LEFT WHEN OUR LEASE WAS UP... Only redeeming staff members are the facilities dudes fixing all the things that kept breaking or I never received in the first place like the smart hub they didn't give me and still charged me for. Borderline illegal landlord/management practices and they know you have no recourse so they do it anyway.

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. Terrible place.