Communities

I just moved from here. The main reason is because I didn't feel safe. There were many times that staff and other people tried to get into my locked apartment without my consent or prior knowledge. Some of them worked for the Palazzo and some of them did not (The Bug Man, for instance), but they all had a key. I even came home once to a maintenance person in my apartment who was not scheduled. When I complained to management, they didn't seem to see what the immediate problem was, forget the bigger picture that random vendors from all around LA are given master keys to literally everyone's apartment on grounds. They can do whatever they want with those keys. It's not safe for your body or for your things. In the same vein, the amount of times they did schedule people to work in your apartment is insane. Management makes it clear that you are just a tenant, and it is their space, not your home. No consideration is given to stop the constant entering. They'll say that they'll try to schedule you for this or that inspection (way too many) or for the work (that never actually needs) to be done, but they don't actually do it or cancel unnecessary repairs or additions. I honestly don't know how people living there now are ok with strangers coming into their space all the time, with access to their keys. Other important issues I've had while living there include: -my apartment's bathroom flooded with sewage, and I know I'm not the only one so this is a plumbing issue that hasn't been addressed. -No one (guests and deliveries) could actually find my apartment because everything on grounds looks the same. -The noise between apartments is incredibly loud, even when people are just walking -I've seen roaches and silverfish and mice on grounds I've brought up all these issues multiple times to the management. The managem is extremely useless and sometimes, flat out rude. They don't do anything to address concerns and are the corporation, AIMCO, is extremely cold. You are just a number to them, not a person. I would avoid living in the Palazzo or any place run by AIMCO like the plague. In response to the comments made by Andy: It doesn't really matter if you think that the vendors you use are reputable. The fact is, is that too many random people have access to everyone's keys. If someone broke into an apartment using a key they copied, you wouldn't even know where to begin to trace it. Not only that, those strangers are allowed to enter with the building's permission to do whatever they want around my personal things and as much as we complain, we are not allowed to stop it. Also, there were many times that consent was NOT obtained at all, yet either a vendor or member of the staff entered into my apartment. Which we both know is illegal and we both know you did. And despite the courtesy staff having maps and the buildings being labeled by extremely small numbers on signs, everyone gets lost. Also, did everyone notice he did not address the plumbing or bug issue? Probably because they know both are problems they can't talk their way out of based on pics on yelp and everyone's experiences living there. The Palazzo made my life hell and I would steer clear of living on their property or any Aimco property.

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

I moved in 3 days ago. Just moved to LA and my daughter is helping me. We toured the apartments, was shown one apartment. I asked to see the actual apartment I would receive. After following our agent walking in 4 inch heels, we arrived to my current apartment 20 minutes later and the agent couldn't open the door, said she forgot the right key. I choose to put a deposit down based on the appearance of the apt. I saw, my daughter had to get to work. I needed the apt. immediately because my son was moving into a new apt and could not keep his cat. I signed the lease and paid $1400 deposit, $3080 for initial rent due. This was classic bate and switch. My current apt. has worn & dirty carpet, scratched cabinets, cabinet doors that are slanted, mothball and mold smell in the closet, broken toilet, permanent water stains on the faucets, scratched refrigerator door. During the inspection tour I asked if I should follow Nicole and she said she was just checking to see if everything works. She turned the tv on, checked the water and a few other things. I was asked to sign a paper which now I know was the official inspection report. Needless to say none of the problems were listed. It is my fault that I signed papers without reading them, but I was in a hurry because of family problems. When I moved in the day after signing the lease the TV did not work because the batteries had been removed. The next day I reported the problems to the community manager. She promises to replace the carpet with hardwood flooring. The maintenance manager promises to fix the cabinet doors. I am hoping these promises will be met, but I am angry that they would rent an apt in this shape. I am not sure what my rights are if they do not fulfill their promises. Be careful.

We received the apartment with noisy dryer and the fireplace wasn't working at all, which they didn't know about. I wish they checked the apartment before we moved in. We're now in our second month and they didn't fix the fireplace yet. They changed the noisy dryer with another noisy one! I don't know what's wrong!

Dont come here if you think this is a smoke free community. It is a plain lie. The manager Matthew Turner is extremely unreliable. I have been living here for a fee years paying their extremely high rent with yearly increases. For the past year there has been marijuana smoke coming into our bathroom from one of the vents. I have contacted the manager multiple times and the complaint has fallen on deaf ears. Mr Turner simply tells me that the fine print in the lease states that Palazzo cannot promise a smoke free environment. For around $4000 a month, I expect much more from this place. Stay away!

Don't live here. The neighbor above me are walking load and the sound ventilation is really bad. In addition, the new SmartRent system they have upgrading the keys with passcode access. When I was traveling to Europe, maintenance entered my apartment but I have not have any service request lately. There is not a notification before doing any service or entering of my home which was disrespectful. I called the leasing office, they just said that they will reach back to me when they get any information on anything going on in my apartment. But they never called back. You don't want to worry about your apartment being entered by somebody with no heads up and don't know what is going on with your home. And you really need a live camera to monitor your home just to make sure no one is messing up your stuff when you are not home. It's really bad this community gives you this unsafe feeling. And the community does not guarantee your valuables being safe even with this kinds of free, disrespectful entries.

Before this weekend, I might have given this place 3, maybe even 4 stars. Right now I wish I could give it zero. My car was broken into and damaged in an attempted theft. Management called it an "isolated incident"... Come to find out some residents dealt this exact same situation four months ago. Someone took a screwdriver to their car locks and, at least in my case, the ignition. This happened inside our supposedly secure garage. Management has done nothing to improve security, even as LA becomes increasingly dangerous. I don't care about luxury; my main concern is safety. The cops can't do anything and management *won't* do anything. Now I'm left having to pay hundreds of dollars in repairs to my vehicle and I'm no longer comfortable living in this community. I just want to warn any prospective residents: if you care about your physical safety, perhaps this isn't the place for you.

My husband & I are current residents & we regret choosing this place as our home. We know a few of the celebs that live in the penthouses & for a fact all the attention & care goes to the penthouses. IF YOU ARE NOT A CELEBRITY OR AN IGNORANT KID WITH NO STANDARDS STAY AWAY FROM THIS PLACE. We have been here over 3 months. The noise level is outrageous because the walls are super thin. We hear EVERYTHING as if it were happening in our living room. We loose sleep every night because of the foot steps upstairs. We hear neighbors having sex, conversations that take place outside. Every door that opens shuts around our apt make our walls tremble. The quality of the appliances are crap. The light fixtures are from the 80's. They flicker & make the most annoying buzzing sound. The shower door leak water onto the floor after every shower. The sinks make gurgling sounds & dirty water has resurfaced into the sinks. Nerve wrecking! The plumbing is a huge issue including in the parking garage. Random pipes leaking water on to the cars & the garbage smell slaps you when you walk into the garage. The ventilation system is horrible. They have changed the filters however if I dust today in a few hours you will have a film of dust as if it were months since you've dusted. The employees from management, maintenance, & security are nice but they are conditioned to beat around the bush when an issue needs to be resolved. Essentially they are very apologetic & sweet but do nothing to fix the issue. I complained 2 wks after moving in & months later we are still having the same problems. After so many years of living in different apartment complex around the world this has been the worst! As I'm writing this review I am also trying to enjoy the sweet stomping noise from upstairs making my wall pics shift. Home sweet home if you enjoy this type of zoo. If you have nervous pets DO NOT TORTURE THEM BY MOVING HERE.

Just an update for anyone considering moving into the Palazzo, DONT MOVE THERE! I finally had to break my lease because they refused to do anything about the smoker who lived next to me and made my apartment, clothes and furniture reek of cigarette smoke and exacerbate my allergies. When I discussed this for the last time with Andrea the useless "resident relations manager" she agreed to allow me to break the lease, wrote an email confirming this along with her apologies. I gave my notice to move out per their instructions and at my walk through they assessed a standard fee for cleaning and painting and gave me a signed document stating that I would receive the remainder of my 1000.00 deposit within 21 days. 30 days later they send me a bill for more than 11,000.00 to cover the remainder of the original lease! And their response emailed to me by their incompetent useless leasing office attended Jesse was that "sorry, I should have explained better" So, please don't be fooled by the response noted on my original review from their business mgr, James G. who promised to have their VP named Didi get in touch with me. She never did, nor did he return my emails. Their home office in Colorado (who I tried to contact and left msg to complain about my living situation which were never returned) called me today to let me know they are sending the 11,000.00 bill to a collection agency. Again, this place is he most unprofessional establishment. Dangerous and ghetto. Don't be fooled by their outside appearance. Once you sign the lease they don't care about anything. They will rent to anyone (which is apparent once you see who your neighbors are) and as I mentioned before they do not even check IDs let alone employment verification.

Since posting this TWO days ago, I got not one, but TWO MORE LETTERS THAT THEY PLAN TO ENTER!! That will be the sixth time they've needed to enter this month!! There is NO PRIVACY here whatsoever!!

Over-priced, and rent goes up EVERY year, no negotiations. Horrible leasing office staff; incompetent & no customer service skills. Not recommend these apartments to anyone. Huge waste of money. Very Disappointed.

constant noise complaints even when I'm out of town. the managers are so dumb they don't even bother looking into it just harass the residents

If I could give this horrible place zero stars I would. This place is truly awful. Management is TERRIBLE, buildings are terrible workmanship and CHEAP. Not only that but the buildings fire alarms go off at all hours of the day several times a month! I am writing this review after the third one went off this month. Absolutely terrifying experience. The entire buildings fire alarm went off at 8:30pm. A really really scary experience to be taking a shower and the fire alarm goes off for NO reason. Never move here. Worst apartment complex in LA.

My apartment has experienced chronic sewage overflow in both my bathtub and toilet. The ceiling has also leaked in multiple places due to clogged lines, and this is only the beginning of a long list of issues I've encountered living here. The management staff is quick to "fix" the problem, until another plumbing clog occurs the next week, and to add insult to injury they only sanitized my apartment after I sent an email informing them I was moving out. The management staff seems to believe that living with these repetitive issues, and the stench that lasts for days afterwards, is totally fine and habitable. For the price of living here, you can find an option with better management in the actual city of West Hollywood. Save your money and future aggravation.

BEWARE Management will constructively evict you. They have a 3x month termination fee in the contract. They won't help you because they want you to pay the termination fee. Then they can re-rent your apartment and double-dip the lease for 3 months. BEWARE

I asked about the price of a unit advertised and the price was not what on their website. A bit of a bait and switch. Also they said range but their available date wasn't . Be careful the price changes the minute they meet you. If you bait and switch can't do business with you. Concern if that is even legal a different price advertised. Example apt Perugia 3-127 for 2460 and they quote in person 2513 for Sept 1. What a ripoff !

Dear Mr. G of Palazzo: Instead of contacting you directly, I like to respond here so that more public can relate. I already suggested to let the management know regarding your current outrageous policy and think about adopting new policy to Ms. C. Smith, your Resident Relation Specialist in writing. You can ask her to see my back and forth emails with her making sure that I fully understand your 'policy.'

WARNING!!! WARNING!!!! Despite all the glitz and glamour this place offers, the security and customer service is by far the worst. We had moved into this place thinking that it is safe and secure, but to our surprise we got robbed one month after we moved in in broad daylight. The leasing office did nothing for us and did not even apologize. They would not even let us see the security camera footage to see how this could have happened, leading us to believe that it was indeed an inside job. 3 months later after this incident happened, 2 more apartments got robbed and the only thing the management had to say was to make sure both locks were locked when leaving your home. The office manager, Steve is the most unprofessional person in the office and does not offer any solutions to any of the problems we have encountered with them. He does not answer any phone calls or emails and is the rudest person. He does not deserve the title he holds and is a poor excuse for an office manager. When we came to the end of our lease, we had made arrangements to avoid paying more than our ridiculous $600 dollar /month increase for rent to find a better place to live. Upon our move out date, we were held responsible for a ridiculous charge for days that we did not occupy the apartment. After no help from the leasing office regarding this issue, we had to contact the corporate office, which still has yet to investigate the matter 2 months after the fact. It is not worth it to live in this place when managed by unprofessional, ignorant liars. Palazzo West has a much nicer management and is way more helpful in any issues you may have. Do not move to Palazzo East!!! There are much better, bigger, cheaper, quieter and brighter apartments on the westside.

The pool and the SPA are always very dirty

It is 8 in the evening and I am sitting here in my apartment, basically an ashtray, not enjoying my self at all, my neighbors can't stop smoking, between the marijuana and cigarettes it has become unbearable. My mouth is dry, my couch and clothes smell like I am a smoker, and my apartment that I pay an exorbitant amount to live in smells like an ashtray. I have complained 10. 20. 30 times already about my neighbors and smoking weed and cigarette violations have been proven a ridiculous amount if times yet, they haven't been evicted , like they are supposed to be after multiple violatiins, just fined a few dollars, like it means anything to fine a resident who can afford a 10 thousand dollar apt, a couple bucks. Do not move here if you value your health. Getting out as fast as I van when lease is up.

Nobody contact to me even though they replied a week ago that they will contact to me shortly. That's the way how Palazzo works. This night, I catched one roaches in my unit, one in hallways. I am so sad that me and my baby are living here with roaches without any response from Palazzo.

Hard to give more than 1 star when every time it rains we have our tubs filled with the building sewage. In two years and a half here we also had problems with the stoves (to be replaced), washer and drier (to be fixed), dishwasher (fixed multiple times), the balcony (flooded) and I think that's enough for $4,000 a month for a 2bd 2 bath. Btw rent was increased 9% at contract expiration, but well...at least luxury living right?!?

I actually lived here for two years. A decade ago. It was awesome. I literally was going to get a penthouse today for 5500 a month, for one person. Construction, loud banging. Kind of massive ugilification. Software that wasn't doing what they thought it would and then I got a lecture on how the agent was working past work hours. (7:30 pm) A true hero. So low end. Cancelled delivery of my new car there. Got to find a higher end place. Really really sad. I loved that place.

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Kristina is just such a horrible person!!! She threatened to tow my car away even with a visitor pass!! Clearly the visitors parking is from 8am-5pm i was in between that time and with full promision to enter the building !! I was just there to do my job!! She discriminated me!!! Way before i even entered the building!!! Upper Management needs to supervise this women to do her job right with good morals !!! Made me upset this women targeting me how horrible. The staff is so rude as well !! Simply asking for directions they get mad!! Except the front gate security!! The gentleman provided me with information with respect!!

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

I was a resident for four years, and saw the quality of living go from just acceptable to completely AWFUL. My candid opinion is that everyone should STAY AWAY FROM THIS PLACE! Management is unresponsive and ineffective. Here are just a few examples. I was in building 3, and my neighbors got to the point where they woke me up almost every weekend at 2AM or 3AM - and management did NOTHING. Management did nothing about dogs taking dumps in the hallway, neighbors leaving garbage lying around, or for that matter any other problem. I wasn't able to use my balcony almost the entire time I was there because my neighbors were chain smokers. All of these things could have been handled, except that management NEVER helped with anything unless you chased them down repeatedly. Even with the things that are totally in their control. For example, I have proof that I paid my rent on time (management even admitted in writing that I paid my rent on time), but their records are still wrong. The final straw was when it took TWO months for me to get my security deposit back after I moved out. I finally wrote to the CEO of their parent company (AIMCO), telling him I was going to sue his company: that was the ONLY reason why they finally gave me my money. Don't be fooled by the nice facilities and apartments. Management is HORRIBLE, incompetent, and will do NOTHING to help you unless you write to their CEO. Finally - to be fair, if you're 20 or 30 something, single, and into partying this is probably the right place for you because you probably won't care about the things that management is suppose to do. Good luck! BTW - Carol W. of the Palazzo Communities, don't bother annoying me with your canned response. You guys had FOUR years to make a good impression and never bothered then.

Update. Tonight I came home to find someone else parked in my spot. The one that Palazzo charges you extra for. When I alert security, they tell me I have to park in guest parking and that's basically all they can do. Like I said, they really don't care about the residents satisfaction. Also forgot to mention that there is a big insect issue here. I see spiders in my place all of the time. Saw a big one in a huge web in the hallway yesterday. The INDOOR hallway.

Anthill in the heart of Los Angeles

We moved in about 6 weeks ago and in those 6 weeks I've dealt with the noisiest most obnoxious neighbors that party until 5am AND at this very moment I'm listening to other neighbors drill and do what sounds like extensive construction at 11pm at night. I also have smoke and the smell of smoke (weed and cigarettes) coming through my vents and under the sink cabinets nearly every day. I thought it was a smoke-free property. We were sold a total lie. The people that live here have no courtesy for others. It's like a frat house.

This is very Good place and location.Everythings was Good.That's the most deluxury communities in West Hollywood.But there has a manager and he is so rude.I want to move in that's why him.He doesn't allow my guest Or my family.I always living troubles.Spa is dirty always.Please talk with him.

I have lived here for almost a year so I am updating my review. In short, I am moving out as soon as my lease expires. I hate this place. Everything I said in my previous review still stands with the following additions: 1. Rats and Flies. Like I said in my previous review, the pest problem still exists. Pest control came by multiple times but could not fix the problem. There are rats in my patio & window sill EVERY NIGHT. Rats made holes in my patio furniture & theres so much rat shit I never go out my patio or open the windows at nighttime. A SWARM OF FLIES everywhere. I had pest control come out multiple times and at one point the office staff called me and said "you keep putting the same request!" Well its because the problem hasn't gone away?! And also the residents are charged with "pest control" fee? 2. Impossible Management. People at the office are rude and not helpful. Most them are very lazy and seem like they hate to be there. Always on their iphones and quick to dismiss your concerns. Working staff (cleaning & maintenance) are amazing though. Every time you call the office with a question or concern, you will be rerouted multiple times, only to be given a different number which they never answer (and mailbox is full). They call themselves a "luxury" apartment, but do not operate like one. I have never lived in such an apartment that is THIS difficult to deal with. The management is pretty much my main reason for moving out. 3. Plumbing Issues. I have one of the more upgraded units (Naples Premier) but the cosmetic upgrades and new appliances could not help with the issues related to the old structure of the building. I have had so many plumbing issues which even til this day have not been fixed even after multiple maintenance visits (also it sucked because we have a newborn at home and did not want people entering our home during the peak Covid times. We had to live with so many problems). Some of the more serious problems were: tub leaking and flooding the bathroom (had the mats soaked and had me cleaning the whole bathroom which sucked), bathroom sink backing up and disgusting residue and food scraps from upstairs kitchen coming up the sink MULTIPLE TIMES (exhausted a whole bottle of Clorox spray), and the hallway flooding. 4. Noise Issues. The building must be really old because I can hear my upstairs neighbor's dog walking. I unwillingly learned so many things about my upstairs neighbor. The worst thing is that my neighbor likes to wake up in the middle of the night and use the restroom which always wakes up my newborn. Noise proof is the worst I have ever seen. Their rent is definitely not justified for the quality of the structure. 5. Ridiculous Fees. Apparently, they require a 60-day notice to move out and if you give notice anywhere later than 60days prior, you are charged the same amount as your rent with what it's called an "insufficient notice fee." Meaning if you give your notice just one day short of two months prior, to move out when your lease expires, you have to pay a day's rent for giving the notice "only" 59 days prior to your lease expiration. This is charged even if you don't actually occupy the unit for an extra day. I gave my move out notice one month and a half prior to my lease expiration date and was charged $1,545.33 as an insufficient notice fee! A $1,545 fee for giving a 45 day advance notice! Customarily, a 45-day notice is considered more than sufficient as many other apartments only require a month advance notice. They pretty much charge you for a unit you no longer occupy so that they make money off a vacant unit all whilst the unit is either getting ready for the next tenant (biz cost) and available to rent out. Even if they rent out the unit soon enough, this money is not returned to you because remember, this is a "penalty" for giving the notice late and not a cost they actually incur. I think is predatory and unconscionable business practice. 6. Utilities. Expect your utilities to double when you live here. Don't know why but water & sewer is a lot more here than other apartments in the area when each unit has its own water meter. You are charged with various fees by the community. My rent is $3,600 and with utilities (those charged by the community), I pay about $4,000 a month. It sucks that this apartment could be an amazing community given its prime location, but the management is just ughhhh. I am so happy to finally move out and not deal with rats and the management.

What a mistake it was to signup for a 1-year lease at Palazzo East. BEWARE! BEWARE! If you are asian, you will constantly face passive and active racism. I signed up after this Asian sales lady showed me around. The complex is clean and beautiful, although I think it could be better at such high rent. They charge extra for little amenities, like bringing friends to the gym or $250 for additional parking spot. VERY EXPENSIVE! Rent itself is very high, almost $3000 per month for one-bedroom apartment. YIKES!! The people at the office are nice and friendly towards everyone, but the few asian residents. The residents themselves are a whole another story. I have heard on more than one occasion, of residents making fun of the very few Asian residents that live in this complex. Racist jokes and passive racism towards Asians is pervasive at Palazzo east. This is definitely NOT a friendly community for Asians. Do not be fooled by the asian sales lady who works in the office. I'd rather live across the street in Park La Brea, where the rent is half ($1900 for 2 bedroom) and I never have to deal with racism. I have asian friends who live in Park La Brea and they love it there. They also have heard stories of racism coming from Palazzo East. They have another location Palazzo West, I don't know if it is any better. IF YOU ARE ASIAN and don't want to deal with the constant racism on a daily basis; at the pool, in the elevator, in the parking garage, at the gym, at the rental office, or just in general from most residents, then DO NOT MOVE HERE. I'd love to move out now, but they charge ridiculous amounts of money to terminate the lease. Cannot wait until August, when my lease is up ... If you are White or Persian, this place will be perfect for you.

This is disgusting , I woke up to my shower filled with poop and flooded with water . my entire apartment smells like poop . I pay $3200 a month for rent this is absurd, I now can not go to work because I can not shower and who wants to come home to a shower filled with poop.

The building was made so that it creates a tunnel. If you live towards the inside you can hear everything all night long. If a woman walks through with heels on she sounds like she is in your apartment. I live on the 3rd floor. Additionally I love animals but there is no control on the barking. The building is so greedy that they do not consider the tenants that do not have dogs. But since they get extra money for animals management does nothing to fix the problem. Which happens all night long and all day. Do not be a person that is self employed and work from home you will get absolutely no relief from the dog barking and noise. As far as rent, I have lived here for five years and they do not believe in not raising your rent every year by at least $100 per month. There is absolutely no loyalty.

Don't even think about it!! I was staying in a corporate apartment at the Palazzo, and I couldn't wait to leave. Before moving here, I thought I might want to stay. Unfortunately, the place is nothing like the website (kudos to the web designer). Cellular service is abysmal, and I have two phones (one personal; one for work). I couldn't get any service on AT&T and barely a bar on Verizon. Calls dropped constantly - daily. If the phone did manage to ring, I had to run out to the balcony to answer the call, but every single time the phone would still drop mid-call. It's like the Palazzo exists in some sort of cellular black hole. Read other reviews - everyone has the same problem with cell phones there. The place is filthy, smells of marijuana, and the appliances are all mismatched and cheap. I would give Zero Stars - so the one star I'm forced to give is really too high.

Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

Very confusing layout due to the lack of visible labeling on building. Difficult to have food delivered. Guards give zero information and enjoy confusing tenants, prospective renters, guests and delivery drivers. The thought of The Palazzo Communities now fill me with a lingering disgust. I would rather be subjected to fatwa then be within these gated walls.

Despite the negative reviews online we decided to pursue seeing this property. We called four days in advance to schedule to see a 3 bedroom unit on Saturday. When we arrived for our appointment there weren't any 3 bedroom units to see. Believe what you read. ...

Worst management ever! One time I was late with my rent and two years later it comes up I have an eviction from Palazzo on my credit report. I was never evicted and current management is not doing anything to resolve this issue. All I need is a letter that says that I was never evicted and management at Palazzo says that they need to go through their corporate office. It has been over a week and I can't rent any place because of the eviction. Do not move into this place!

I used to live here for a year in a one bed room apartment which was $2490 a month. The management is HORRIBLE. They never answer their phone calls or return the calls, ever. I always had to go down to the office to get a hold of them. They never seemed to get to the office at 10am, which is when they are supposed to open. All the workers there sounded like they are so proud or something. Come one right. Aimco which oversees all the apartments including palazzo and park la brea is a piece too. The central office in Colorado said that I could only get a hold of them through email or fax. What kind of business is that? Customer service is absolutely horrible. The place looks beautiful but poorly constructed. Walls seem thick but they are paper thin. I could hear people next to me and upstairs fight all the time screaming and swearing. My dog was terrified of people screaming and shouting all the time. Dogs are very very loud too. People who live there are awful too. I used to say hi to my neighbors and they would just ignore me. Basically this is a nest of spoiled rich kids. If you are able to afford $2500 a month for one bed room, look somewhere else. Don't be fooled by the website or what the office people tell you. Absolutely HORRIBLE.

The building staff and building manager Andy are nice and so is the community however there is no security. My cars have been broken in for the third time and I can only assume that it will keep happening again. There is only one security guard at a time for 5 buildings in the community with almost no video surveillance in certain areas which explains why the person that is consistently breaking into my cars feels like he can continue messing around with total impunity ( I assume it's the same guy because of the same MO - screw driver to the lock). I am not alone in this predicament and we only requested that more cameras be installed but to no avail. But I should consider myself lucky since I only suffered economic loss while other resident have been physically attacked by intruders. In conclusion If you care for your safety and the safeguard of your property do not move here.

Amazed by one of the more elderly security staff supervisor, when I can hear Loud neighbor playing the music, he cannot hear anything. Maybe he should rest at home instead of working? Since last time he cannot hear which building I live from the gate after I mentioned many times and said cannot find me from the list until we talked so many times, this time, he cannot hear the loud music my neighbor is playing at 2:30 am. I cannot sleep, and how can I work. Amazed

Don't live here. Management and the rules sucks. Lots of regulations and very sensitive "long time" tenants.

Lived here for a year...at first it seems appealing -- centrally located (esp. if you work in Beverly Hills or the surrounding area) -- easy walking distance to the grove but let's talk about the complex itself: 1) the elevators were ALWAYS breaking down and NO the permits were not up to date despite what the "owner" writes under several of these reviews. On more than one occasion I would press my floor number to be stuck on the elevator and then have it randomly decide to drop me off on the top floor. (Which technically requires a key to access) 2) the gate was constantly broken.. to the point that for at least 10 of the 13 months I was there, they just left it propped open! So much for security 3) the fire alarm constantly goes off -- it was a daily occurrence and would often happen in the middle of the night. 4) management there is a joke! How are you never available to answer calls?! On top of that if you leave a message you also will not get a call back. 5) On a weekly basis some residents would just place their trash in the stairwell instead of taking it to the chute 6)Every time it would rain the parking garage would be flood. Imagine trying to leave for work but having to walk though water covering your ankles just to get to your vehicle!! 7)They made our move out process horrific and even threw away our belongings before our lease was over!! If I were you I would NOT move here unless your fresh out of college and don't mind slumming it.

We (a few neighbors) had woke up to a terrible noise at 3:15am! this new guy (moved around 3 weeks ago) has making noise since he came here (loud music etc), but tonight is a whole different thing! 3:15am, that's the hour I woke up cause of this guy, and I wish it was cause of just music. He shouted "FUCK YOU!" to himself, a few times, throwing stuff in his apt, making loud noise, and also playing loud music. I called the "back gate", he send someone, after that it was o.k, he muted for a few minutes and came back to life after a few minutes, continuing to make loud throwing stuff noise. He is crazy and sounds dangerous! who is acting like this? cursing and shouting with violence, sounds like he had a "trip". We LOVED living here, but with a baby on the way, I feel NOT SAFE AT ALL, with this crazy guy around. I want to feel there's someone responsible enough at your management that can put an end to this (make this guy leave!) cause I can't stay where I don't feel safe. I taught paying almost 3,000$ for a 1 bed will bring me to live among high quality people, I was wrong! I had better neighbors living in a regular 2k apt...

If you can afford the Palazzo East, then you can afford to live somewhere better. We lived here for two years. The first year was great. It was quiet, clean, and the staff was super helpful. Any issues we had were resolved quickly. Year one was five stars. I'm not sure what happened in year two, whether the property changed owners or management but things changed. The property became loud and noisy. Dog excrement became a frequent sight around the property, even in the hallway of our building. The halls begun to stink of weed and cigarette smoke. Then, came the roaches. We reported seeing roaches and a few days later, an exterminator came in. They sprayed, told us to wait a week or so and alert the office if they came back. They did come back, we let the Palazzo East office know, and several days later they got back to us. An exterminator came out, the problem didn't go away, so we reported it again. This time it was a couple of weeks to get a response. An exterminator came back, then so did the roaches so we reported it again to silence. We finally found a new place to move but didn't hear anything about the roach problem for a month while we also waited to be let out of our lease. I know that it wasn't just us because the last two months we were there, the vacant apartment next to us was being sprayed for bugs weekly and they exterminator mentioned coming to Palazzo East regularly. That neglect on the part of Palazzo East to fix their roach problem led to us having to throw away all of our living room set because we found roaches in them when we moved. Like I said, if you can afford to live here, you can afford something better.

I am moving out of here in 3 weeks and it could not come soon enough. Let's start with the management. It does not matter how many times you call or how many voicemails you leave, they will NEVER get back to you. The staff that work for the building have half a brain. Don't expect them to know the answers to any basic questions without having to run and ask someone else. The walls are paper thin. Their "security" can't do anything about noise complaints, they ask you to call the police. And if the police decide to waste their time, it's about 2 hours of waiting for them. The building has turned into a community of people that you don't want to a surround yourself with, I.e. A shooing and stabbing incident in my building. There is a reason they are offering a month free incentive... Avoid at all costs.

DO NOT Trust all reviews below. Most reviews are written by residents who are eager to get discount. I was one of them but failed to get the benefit. The property is well maintained. But, some staffs are not professional.

Currently living here. Would not recommend you moving in here! They repeatedly constructing the complex, which makes the place super noisy! Awful management,Poor lifestyle and on the same time super high rent!

Do not move here and save your money! This place is far from luxury and it's essentially dangerous. All of the permits are expired for the elevators, the property smells like feces and urine and there is mold growing in my unit. The assistant manager named Chrissy is rude and degrading. She spoke down to me over the phone when I expressed my complaints and options to get out of my lease. Spare your money and find somewhere else to live. I wouldn't recommend anyone to live here! Shame on the Palazzo East! Let me out of my lease!!!!!!!!

I enjoyed my stay there in corp. housing. What I didn't like is the endless parties at the pool and drunken neighbors at 4am coming home and banging on the doors at all hrs. not to mention yelling and laughing like banshees. Also, when I first visited, a blond girl in the office showed me around. She walked so fast I was practically chasing after her, she was cold and unfriendly. I always stopped by the office to get my packages, and was never greeted. They always have a bad attitude. Yes, it is an amazing gorgeous place, but bad service and bad neighbors ruined it

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

We rented through air B and B and found out it was illegal to rent from this location as we tried to enter the pool. We understand fully that this happens but there is no reason to be belittled and treated like garage by I'm assuming the manager Andy Tanner. I was with my 70 year old parents and he told us we had 10 minutes to vacate the premises or else he was going to call the LAPD. Again, my parents are 70 years old. He screamed at myself and my parents telling us we were trespassing and we are going to be arrested if we don't hurry up. This type of behavior when I said it was inappropriate is stemmed down from the corporate office and this is how they want him to handle situations. That's one corporate office that I would stay far away from and I would stay far away from Andy as well. We are here celebrating my niece and nephews pre k graduation and he really has ruined this day for us. Hats off to you.

I was live 3 year East palazzo.l like location and apt .but menager is rude .garden and spa very dirty .securty persons very helpfull.

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

I was a doctor at Cedars Sinai and choose to live here because of its close proximity. It is a very great location but it was one disaster after another. 1) We hired a cleaning service that left the place spotless. We let the front desk know this specifically. They said great as they had mentioned if we did this we would not have to pay for their cleaning services as long as the inspection passed. We got charged an extra $130 for cleaning. I called to enquire from customer care (which is a separate place in Denver) and was told that we got charged because we didn't provide them with a receipt of our cleaning services- this wasn't mentioned anywhere in the lease, or on the exit sheet OR by the front desk when we went to go see if there was ANYTHING else we needed to do. Straight lies and failures in communication. Also despite the fact that the place was left spotless EVERYONE pays the same amount. 2) The women's locker room constantly had mold in the steamroom and weird soap residue in the hot tub. 3) The pool was entirely not secure. People would sneak in all the time who didn't live there and nobody actually monitored it. 4) Tons of money went into random things like redoing the pool in the middle of the summer in LA (no pool for 6 months with no warning when we moved in about it), re doing all the toilets yet the elevator buttons were broken for the entire time we lived there (2 years). 5) Really silly inconveniences and rules: the gate doesn't allow you to let your friends in unless you have a local LA phone number, you arn't allowed to dry your towels on your own balcony, you aren't allowed to bring your children into the locker room even though there is no other place to easily change their clothes. Don't move into this apartment- the bottom line is that you might as well move across the street to park La Brea where you will pay at least a thousand less for the same amount of space and get way better service.

Do not believe the hype. This building is made of paper. You can hear every single sound your neighbor makes. If you live below someone that does not respect the fact that they live in a building and not a house, you are screwed. (the rents are higher than a mortgage), the management will NOT help you. You will be hard pressed to get the "Habitability peaceful quiet enjoyment" that you are entitled to by California law. The fire alarms go off at any hour of the day frequently. A neighbor of mine experienced the person living above her throw his GARBAGE on to her balcony every night; management did nothing. Many of the people that reside @ The Palazzo are self entitled. I've witnessed these people be incredibly rude to the the front gate security too many times to count. These security people are the sweetest hard- working people at The Palazzo. If you have an unusually loud disrespectful neighbor and you complain in-person and in writing enough times, management might offer to relocate you to another apartment, but even with that huge hassle it's still a crap shoot. If your neighbors are courteous (Nice people live there too), you still can hear their washing machine, garbage disposal, music and conversations. The apartments on the top floor do not have the same layout as the floors below them. If you're on the 3rd floor.. the penthouse's kitchen is placed over your bedroom. You'll hear the washer while you sleep. You will hear people walking (kitchen's don't have carpet), and If they're heavy footed your paintings will fall off of the wall. These way-too- expensive apartments are cheaply built. If you do try and relax in the spa, guess what? It is located directly under the gym and you will hear weights dropping during your massage!!!! The Palazzo is a pretty dump. I lived in Manhattan most of my life, so I am not precious about loud noise. This place was ridiculous. I know nobody builds anything as solid as a pre war building anymore, but even the worst post war tenement has more insulation than the HELLazzo! Unless your corporation is paying your rent here for a few weeks -short stay only- don't get a lease here. You will rue the day you move into this place.. Don't do it.

Avoid living here at all costs. I was a resident of the Palazzo East for a year and a half during which time there were constant headaches, problems, and up-charges, with the nightmare continuing post-move out. This is not a "luxury" community; this is a poorly maintained and shoddily built scam: - the buildings are very noisy and police officers are a frequent presence - there is constant cigarette smoking despite the no-smoking policy - the gates and elevators are always broken - there are dog feces everywhere - the community is a cess pool of Airbnb parties Worst of all, the management company will try and scam you at every turn with fraudulent charges. Rebakah Larson and Jared Webb are two particularly terrible employees at Aimco that are both unresponsive and committed to perpetuating illegal and fraudulent activity.

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. :(

I wish I could give this place zero stars. The WORST community ever. Read all the negative reviews below. They are true, I have experienced almost everything people have written about. Don't move in here unless you want to shave a couple years off your life from stress and anxiety

If I could give this place 0 stars I would. Theres a reason this place only has 2 1/2 star rating.... It sucks. There's rats crawling every night. There's a creepy guy that lives here and management hasn't done anything to get rid of this person when tenants have called the cops on him many times. Before him there was a different creep that would harass women, I was one of the women and no matter how many people complained he continued to live here and management did nothing but say yeah you're not the only one that's complained about him.. the pipes are awful my toilet and sinks have overflown many times you have to pay $2 an hour for guest parking now and the claim that they started charging because it was their solution to tenants complaining about parking.... Which I'm not the only tenant now who's called that a lie... the alarm will go off for hours at a time randomly not even when it's scheduled but randomly and the sound is so piercing you feel like your ears are bleeding.... I'm moving out finally soon.... The only think I like here are some of the tenants, the pool and the sauna but that's still not worth it.. also the floor plans are weird if you want pictures I have plenty ... at one point I had meal worms on my patio don't even know how they got there, at first I thought they were leaves from the trees above my patio but nope

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

Did a delivery to the managements office in the parking structure and 3 of the workers wearing blue shirts were sitting down in a chair sleeping instead of fixing the property up with requests.to make it worst they became really aggressive and confrontational if you ask them a question in reguards to who's to sign for the deliveries.contacted some girl sitting in the office in regards to there maintenance department employees and she also was confrontational.not. good for business not good for business.im pretty sure the owner might know that this is true but makes up excuses cause he dont want to fire someone he pays minimum wage dealing with peoples issues instead of him dealing with it.

My unit was full of roaches. I saw them in the first day of move-in.Totally I saw 10 more roaches in my unit and hallways. I did not pay 3,000 dollars to live with roaches. At first, I was disappointed that there are roaches in this luxury apartment like palazzo east. But It was just beginning. Worst part was office. To solve this problem, I had to beg several times to office. But It was not easy to cantact with them.(My email was ignored for 4 times.) They never give me answer and gave me wrong information. After long waiting with roaches, I finally moved to another unit but I had to paid a lot of money for moving by myself and moreover I moved from remodeled unit to non-remodeled unit with SAME PRICE. It is unfair contract!!! During whole process, I was treated as black customer and never get apologies about emails, roaches and unnecessary moving.

I've lived at the Palazzo East for over a year now, and boy let me tell you about some of the experiences I have had. First of all, most of the management is a joke and thinks their time is more precious than their residents. I had a professional musician/piano teacher move into the unit above mine. He moved in with a piano and other musician instruments which he likes to play throughout the day, sometimes for hours. I could hear EVERYTHING, every note, every scale, and it was loud enough where I wouldn't even be able to hear my television when he was playing full force. I'm a law student and having a piano player live above me is incredibly disruptive. It is also arguably in violation of my implied warranty of habitability, covenant of quiet enjoyment, etc promised to me by CA Law. I tried to communicate with the management several times, and for the first month of so they did absolutely nothing about it. I finally went to the manager and politely explained the urgency of my situation. I gave him over a week to speak to his legal department and of course he never got back to me, and then proceeded to ignore my phone calls for 5 days when I tried to contact him over two weeks later. I had to ask my lawyer to call and help me handle the situation. Long story short, the Palazzo was hardly sympathetic of my concerns, were quite dismissive of my needs, and resolved the problem by telling me I could move (they didn't pay any of the costs other than waiving a $600 transfer fee, which is ridiculous money making ploy to begin with). They also raised my rent by $70 in the new unit I picked out (which is essentially the same unit I had before, just in a different location). They were even unwilling to help me lower my rent in my new unit a bit or cover any overlap costs that resulted from me being forced to lease my unit a week earlier than my move out day. I understand this may have been a legal gray area for them and they felt they weren't required to do anything, but when you pay excessive amounts for rent, you expect a sympathetic, professional, and responsive management that works with both parties to come to a fair resolution. I guess that's too much to ask for here. The Palazzo never fails to remind you how they're trying to cheapen your experience day by day and squeeze every single last dime out of your wallet if they can. To the Palazzo, it's quite clear that they don't think of you as residents/customers they value, but instead see you as nothing but giant wallets they're trying to squeeze money out of day and night. I understand most businesses feel this way, but at least they pretend to care about your needs. For example, Palazzo used to have wonderful amenities and services, but those long gone. The days of water and fresh fruit in the spa, towels and snacks at the pool, and a water boy service at the pool are long gone. They're slowly cutting amenities that are basic and of little cost to them such as providing a water dispenser and plastic cups in the spa. However, instead they've decided to invest in making the front desk of the spa a retail haven. They sell bikinis, chapstick, thongs, nail polish etc near the front desk which they try and sell to the residents. Residents live at the Palazzo and pay inflated prices for rent because they want superior service, NOT because they want to be a tacky leopard print bikini at the front desk. Instead of fronting money to purchase unnecessary knicknacks that no one buys, spend that money to keep residents happy so they'll renew their leases! OH YES, and let's not forget the class action lawsuit the residents filed against the palazzo because the Palazzo failed to pay their water bill on time and got excessive overage fees. Instead of handling the issue themselves, they quietly charged each resident more to cover the late fees. AY yi yi yi. You may be wondering why I still live here. It's honestly just because I'm too busy to move, the Palazzo is pretty close to where I go to school, and I'm also currently looking into purchasing my own place. I decided I'd rather spend my energy working with a realtor than wasting my time finding a new apartment for rent. As much of a dump as this place is, I'm putting up with it solely for my own convenience for the time being.

As a multi year tenant I whole heartedly agree with the negative reviews. This breaks my heart to see one of the most respectful and best neighbor's I've had possibly move because of their issues living here and yet building trying to raise their rent $500! I myself have had sewage in my sinks, rats chew through my patio doors and leave feces all behind my couch and more. Don't get me started on the elevators which keep me in a constant state of anxiety every time I get in them. Not good for someone with anxiety disorder I assure you. Plus all the amenities we once enjoyed are going away or costing money. I only stayed due the love of some neighbor's (who many have reached a level of frustration and are moving out) and my dog and frankly being too busy to look for something new. But this is a ridiculous tragedy to see such great tenants who have lived here for so many years get bamboozled into having their rent raised a ridiculous amount. This place is falling apart. They seem to care more about getting deep pocket tenants who care little about keeping up a nice property and abiding by the rules then those that truly want to be here and create a great and safe community. We have seen wicked courtyard fights, shootings, more smokers (In what I supposed to be a smoke free complex) then I can count. It's time to step up the game palazzo. And I don't mean by redoing the apartments and charging home rent prices for them. Do right by your tenants or you'll all continue to see major backlash from current residence who all talk and are feeling the same.

Where should I start? Leasing office? Leaks on ceilings? Lack of maintenance on the common areas? Stalkers around the building? Cero security? Dirty hallways? Cockroaches? I'll try to be brief but they make it so hard. The leasing office is a mess, they do nothing about anything, even if you complain but they're so good at bullying you and threatening to evict you. They do learn how to treat and deal with people. There are leaks in the gym, and some apartments that are NEVER fixed, also flooded parking lots and apartments. The gym has 4+ machines that haven't been working for months, but do nothing about them when we pay a VERY expensive lease. The fire pit has also not been working since July. How long does it take to fix a fire pit? Elevator of building five has not been checked since 2017 according to the paper stamped in it. Stalkers everywhere and harassing married and single women yet they still renew their leases. Security? Non existent, Duke is the only decent security guard in the complex. Months ago some crazy guy trespassed the property and hit someone. A courier from a delivery company was peeing at 12 noon, right outside my apt. Last week there was dog poop all over the hallway. (Images bellow) BBC They also threatened me with starting an eviction because apparently they "know" that my dog is a restricted breed (which he isn't and we didn't know about his dna) they put me into so much stress and always bullying me with "I have proof and videos of your dog barking" but they do that to everyone! The only star that I gave them is because of the people leaving here and the incredible community we've created WITHOUT the leasing office. When someone comes to the tour around the complex, they make sure of pretending that they're a pet friendly and that they have attentive staff, which to be honest the only valuable staff here are the maintenance people.

They're the worst place you can move in please look for a better option. They will milk you and they have the idea that they will milk every single Arab. They broke into my car twice and the safety there is worst than downtown la. I was there for one year I saw people get shot and stabbed. Someone broke into my car twice and they knew who it was and they didn't share it. They didn't even cooperative with the police. Trust me don't put you and your loved ones in danger.The community is so unsafe I lived at the penthouse floor but people had access to my apartment they tried to break into it and the management didn't care. It's a place for people that do drugs and illegal activities I've seen that happen in the management doesn't care because they pay the rent so if you want to move in please move in somewhere safe that your family cannot be in danger I was a victim of this place twice and that's why I moved out and then they said that they're going to give me my deposit but they never did. They will lie to you all you want that's what they are liars liars and cheaters please watch out for your friends and family

terrible experience with all 4 people who worked on Saturday .none of them would acknowledge we were there ,let alone get up to show an apartment.too busy to show an apartment with that many vacants.seems to me that's why you have so many.never have I had this happen o us before.lazy people.ill take my money somewhere else

This building does not even deserve a 1 star rating it is a COMPLETE FUCKING SHIT HOLE with the most DISCOURTEOUS AND DISMISSIVE leasing staff. DO NOT SIGN A LEASE HERE, if you do, YOU WILL REGRET IT. I have lived here for 2.5 years and am finally moving out after being suckered into a second lease term. Throughout the duration of both of my lease terms, the building has made a complete 180 in all of their attempts to please the residents. THEY ARE AWFUL to say the least! They STEAL your money, pull from your payment accounts at random, and have gone through three property managers and multiple leasing/staff members. There has been multiple shootings (including a suicide/murder) - which they notified residents about via email claiming it to be a "domestic incident," AND multiple stabbings and burglaries - all of which they do NOTHING about. This building deserves to be put out of business. Their 24 hour security is COMPLETE HORSE CRAP. Half the security doesn't speak English and it takes them 45 minutes on average to tend to any minor issues i.e., cars being parked in your personal spot THAT YOU PAY FOR MONTHLY and noise complaints, not to mention major issues-which they don't even bother with at all. Apartments are broken into regularly and the property management team does NOTHING to help residents resolve these issues. The only decent people here are the maintenance staff. SCAMMERS, CON-ARTISTS, and CROOKS should be the palazzo communities slogan. Signing a lease here would be a major disservice. Do yourself a ginormous favor and DO NOT tour this property and/or even allow yourself to get suckered into signing a lease by these poorly trained, unknowledgeable, money hungry snakes. Xoxo

If I could give 0 stars I would! I scheduled a meeting with them at 2 in the afternoon, I arrived at the place 10 minutes before the time and announced that I had arrived. I waited for 25 minutes and then they told me that they were busy and I would have to wait another hour or come another day! 0 stars is my score for you!

drove an hour to look at an apartment.couldnt get the girl off her but to show us over at East.she was too busy.really you have that many vacants and your too busy.went over to west and guess they didn't want to rent either .all 3 employees didn't want to show an apartment.what a nightmare.my family and I will take our money somewhere else.

The lady that works at the leasing office has the worst service ever., nov, 9, 2023 am shift

DO NOT LIVE HERE unless you don't mind terrible customer service, management that steals from you & general unprofessional behavior that borderlines on outrageous. Over priced. Over rated. - When I moved in my dishwasher, washer dryer & shower were all broken -fire alarm (which is LOUD) seems to go off all the time. Loud, ear shattering fire alarm going off at all hours for seemingly no reason - they FORCE you to use Consolidated Smart Systems for TV & internet and it's way over priced & terrible service/package - ZERO CELL PHONE RECEPTION in your apartment - Your apartment manager will ignore all phone calls & emails - they will STEAL your security deposit - they charged me $270 move out few for cleaning etc (which is fair) THEN randomly assessed another $3200(!!!!!!) saying I didn't give 30 days notice...even though the form shows I DID give 30 days notice. - no direct phone number PALAZZO IS A SCAM. TERRIBLE VIBES. SHADY BUSINESS PRACTICES. Thieves & liars! STAY AWAY.

I live at the penthouse palazzo WEST and i am paying almost $5000 monthly for the worst management ever. The people who works at the leasing office are horrible. I had to call them more than 8 times to get along with someone. Poor communication with the residents. The maintenance were great for a while then they start being as bad as the leasing office. I stayed for 4 days with no hot water.

TLDR: Zero soundproofing in the floors and ceilings. Third floor apartment bedrooms are directly below penthouse kitchens/living areas, and you will be kept awake if they stomp/bang around all night. Shenny has zero empathy, is deeply condescending and patronizing, ignores emails, refuses to respond in writing, and refuses to put me in contact with the company who owns the property. Andy ignores all of my emails and is never around. Maintenance enters the apartment unannounced on totally different days than scheduled, even while I'm sleeping. - Very soon after moving in, it became clear that there is zero soundproofing between the floors and ceilings. I can hear loud banging, scraping, dragging, and stomping on the ceiling, at all hours of the day and night. These noises are so loud that I can hear them while wearing foam earplugs with a 32 db NRR and running multiple white noise machines. These noises occur on a near nightly basis, going till 3 am or later and starting up again as early as 5 or 6 am. This is a clear violation of legally mandated quiet hours and has caused me severe sleep deprivation that damaged my mental and physical health and performance at work. Over the course of ten months I have filed noise complaints through the resident portal, and I also have sent video and audio recordings of the noises directly to Shenny. The noises haven't stopped, and my complaints and questions have been mostly ignored and the situation has not been resolved by management. One early morning during quiet hours, I was woken up by the sound of loud hammering on my bedroom ceiling. I can't imagine what was happening up there, but it sounded like a literal hammer. A day or two later, I was forced out of bed when water started pouring through the same area of my bedroom ceiling, flooding my bed and floor. Afterwards, I went to the management office to talk to Shenny. I asked her if the building could please investigate the source of the noises, the hammering, and now the flooding, but she dismissed my concerns and made it clear that they only cared about the damage to the property. I re-iterated that this suspicious activity had been going on for months, that it was getting steadily worse, and that if this wasn't addressed by management, next time it might be even worse and destroy my stuff. Shenny then looked me in the eye, smirked, and said "that's what (renter's) insurance is for". Of course, no investigation or action was ever taken by her or management, and the loud, late-night noises continue regularly. I've filed more complaints, and most of them never even received a response from Shenny. I've continued to make it clear how significantly this is disturbing my sleep, and the negative effects it's having on my physical and mental health. I eventually went back to the office and brought more recordings to share in person, but Shenny began gaslighting me. She told me that these were normal living noises and were not violations of quiet hours. When I pointed out that these noises stopped me from sleeping and occurred regularly during the legally mandated quiet hours, she said that my upstairs neighbor just has a "different sleep schedule" and that I'd have to "live with it". When I asked for her to tell me that in writing, she stared at me blankly for a moment and then refused. I followed up that discussion with emails with detailed, specific questions about the situation, and she ignored and refused to answer nearly every single one. I'm now stuck in limbo because Shenny is now ignoring every single one of my emails and resident portal complaints. I have not heard a word from her since. Andy has not responded to a single email. My upstairs neighbor continues to violate quiet hours without consequence. Also, maintenance does not care what day you schedule work for, and shows up and enters the apartment on any random day without any warning. They did this to me, and entered my apartment on the wrong morning while I was sleeping. That was not a one-off event, they have shown up on the wrong day other times as well.

The customer service personnel is top notch, but the leasing agents and the people who live in these apartments are less than par. Choose wisely when considering moving here.

The follow-up to our issues were met with the kind of sterile, corporate, anti-compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn't have to experience further sewage explosions. But they couldn't understand why - their defence being "we clean it up every time"... We've since moved to a new place where everything works... The grounds are well kept... The rent is reasonable... And most importantly, the management team on the grounds are empowered to make decisions. I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

WARNING: This place sells itself like its some fancy place worthy of the price and full of amenities--- FALSE!!! This place has a quick turn around of randoms & countless times I've heard some serious domestic situations echoing through the halls with no security showing up. Speaking of security-- what security? Honestly, the guards at the gate are far more of an inconvenience than a security measure. The back gate, where I enter to get to building 3, was broken and wide open for a month and when they FINALLY fixed it- no ones clickers worked and nearly 2 weeks later they still can't be bothered to fix it. When I tried to get them to reprogram the remotes they switched out my remotes & then neither the exterior gate worked and then the interior parking gate wouldn't work, so I was worse off than I was before it started! Not to mention, they can't even be bothered to put your name in the call box for your guests & it's been over a year since we've lived here- calling, emailing every month only to be met with no results, just excuses and avoidance. They FORCE you into Direct TV & then the service is HORRIBLE- you pay for all the bells and whistles and they just can't deliver, but you can't switch providers because of some deal they have with a 3rd party company *which charges you again and again for coming out to "fix" things that continue to malfunction- it's a total rip off. And they don't care-- management couldn't care less that they continuously don't live up to the stated perks of being here. Once you sign your lease, it's basically a fuck you, good luck attitude behind false polite smiles of incompetent people, who don't know the first thing about how to make this a safe and convenient residence that lives up to the list of perks you think you get for paying the price. Oh, and the WORST PART... They can come into your apartment whenever they want, to do whatever they want, whether your home or not, whether you agree to have something done on a day where you can be there-- NOPE. Just constant notes saying "Hey we're letting you know we're gonna bust into your apartment to do 'upgrades' *which you don't ever see* at such & such a date/time." PERIOD. They don't care about your schedule, your privacy, your security. They couldn't care less. Just give us your money & fuck you. OHHHH and did I mention the constant sound of sirens & vacuums that surround your every waking moment. Don't worry, that's free. Lastly, after not living up to the list of things you pay for, they raise your rent every year... more than the 5% allowed by law & ride your ass for months leading up to the lease being up, wanting you to commit to staying, or let them show off your apartment while your gone to potential new buyers. No one stays here for long because it's secretly a semi-shady environment with no consideration given by management to live up to their listed amenities.

I lived at the Palazzo in 2013. After my year lease, I couldn't be happier moving out. The walls are paper thin, I could hear my neighbors entire conversation since we shared living room walls. Bugs every where! I always had silverfish in my bathroom and kitchen. My neighbor moved out because of cock roaches, but I never had them. My apartment was so dark, I would never know the time of day. After they tried to increase my rent $300/month and with their convincing "it's cheaper to stay and not pay for movers", I was out. Don't get sold from their model apartment. It will be nothing like you expect.

The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

This place is the biggest ripoff of all time. If it wasn't for the kind maintenance and cleaning crew I would've moved out. I can't even get them to mail my security deposit to the correct name and this is after 4 phone calls and 4 emails. AIMCO is simply a joke. Their average employee lasts about two weeks. Follow ups are nonexistent. Don't live here