Communities

Worst gate keeper I have ever seen. Can't even speak proper English and trying to act like he's the boss of the whole building? No management AT ALL. WORST direction guidance ever. Makes both deliveries and tenants REALLY frustrated. Hollywood worse level of management

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

Don't live here. The neighbor above me are walking load and the sound ventilation is really bad. In addition, the new SmartRent system they have upgrading the keys with passcode access. When I was traveling to Europe, maintenance entered my apartment but I have not have any service request lately. There is not a notification before doing any service or entering of my home which was disrespectful. I called the leasing office, they just said that they will reach back to me when they get any information on anything going on in my apartment. But they never called back. You don't want to worry about your apartment being entered by somebody with no heads up and don't know what is going on with your home. And you really need a live camera to monitor your home just to make sure no one is messing up your stuff when you are not home. It's really bad this community gives you this unsafe feeling. And the community does not guarantee your valuables being safe even with this kinds of free, disrespectful entries.

I moved in 3 days ago. Just moved to LA and my daughter is helping me. We toured the apartments, was shown one apartment. I asked to see the actual apartment I would receive. After following our agent walking in 4 inch heels, we arrived to my current apartment 20 minutes later and the agent couldn't open the door, said she forgot the right key. I choose to put a deposit down based on the appearance of the apt. I saw, my daughter had to get to work. I needed the apt. immediately because my son was moving into a new apt and could not keep his cat. I signed the lease and paid $1400 deposit, $3080 for initial rent due. This was classic bate and switch. My current apt. has worn & dirty carpet, scratched cabinets, cabinet doors that are slanted, mothball and mold smell in the closet, broken toilet, permanent water stains on the faucets, scratched refrigerator door. During the inspection tour I asked if I should follow Nicole and she said she was just checking to see if everything works. She turned the tv on, checked the water and a few other things. I was asked to sign a paper which now I know was the official inspection report. Needless to say none of the problems were listed. It is my fault that I signed papers without reading them, but I was in a hurry because of family problems. When I moved in the day after signing the lease the TV did not work because the batteries had been removed. The next day I reported the problems to the community manager. She promises to replace the carpet with hardwood flooring. The maintenance manager promises to fix the cabinet doors. I am hoping these promises will be met, but I am angry that they would rent an apt in this shape. I am not sure what my rights are if they do not fulfill their promises. Be careful.

terrible experience with all 4 people who worked on Saturday .none of them would acknowledge we were there ,let alone get up to show an apartment.too busy to show an apartment with that many vacants.seems to me that's why you have so many.never have I had this happen o us before.lazy people.ill take my money somewhere else

If I could give 0 stars I would! I scheduled a meeting with them at 2 in the afternoon, I arrived at the place 10 minutes before the time and announced that I had arrived. I waited for 25 minutes and then they told me that they were busy and I would have to wait another hour or come another day! 0 stars is my score for you!

drove an hour to look at an apartment.couldnt get the girl off her but to show us over at East.she was too busy.really you have that many vacants and your too busy.went over to west and guess they didn't want to rent either .all 3 employees didn't want to show an apartment.what a nightmare.my family and I will take our money somewhere else.

Did a delivery to the managements office in the parking structure and 3 of the workers wearing blue shirts were sitting down in a chair sleeping instead of fixing the property up with requests.to make it worst they became really aggressive and confrontational if you ask them a question in reguards to who's to sign for the deliveries.contacted some girl sitting in the office in regards to there maintenance department employees and she also was confrontational.not. good for business not good for business.im pretty sure the owner might know that this is true but makes up excuses cause he dont want to fire someone he pays minimum wage dealing with peoples issues instead of him dealing with it.

I've lived at the Palazzo East for over a year now, and boy let me tell you about some of the experiences I have had. First of all, most of the management is a joke and thinks their time is more precious than their residents. I had a professional musician/piano teacher move into the unit above mine. He moved in with a piano and other musician instruments which he likes to play throughout the day, sometimes for hours. I could hear EVERYTHING, every note, every scale, and it was loud enough where I wouldn't even be able to hear my television when he was playing full force. I'm a law student and having a piano player live above me is incredibly disruptive. It is also arguably in violation of my implied warranty of habitability, covenant of quiet enjoyment, etc promised to me by CA Law. I tried to communicate with the management several times, and for the first month of so they did absolutely nothing about it. I finally went to the manager and politely explained the urgency of my situation. I gave him over a week to speak to his legal department and of course he never got back to me, and then proceeded to ignore my phone calls for 5 days when I tried to contact him over two weeks later. I had to ask my lawyer to call and help me handle the situation. Long story short, the Palazzo was hardly sympathetic of my concerns, were quite dismissive of my needs, and resolved the problem by telling me I could move (they didn't pay any of the costs other than waiving a $600 transfer fee, which is ridiculous money making ploy to begin with). They also raised my rent by $70 in the new unit I picked out (which is essentially the same unit I had before, just in a different location). They were even unwilling to help me lower my rent in my new unit a bit or cover any overlap costs that resulted from me being forced to lease my unit a week earlier than my move out day. I understand this may have been a legal gray area for them and they felt they weren't required to do anything, but when you pay excessive amounts for rent, you expect a sympathetic, professional, and responsive management that works with both parties to come to a fair resolution. I guess that's too much to ask for here. The Palazzo never fails to remind you how they're trying to cheapen your experience day by day and squeeze every single last dime out of your wallet if they can. To the Palazzo, it's quite clear that they don't think of you as residents/customers they value, but instead see you as nothing but giant wallets they're trying to squeeze money out of day and night. I understand most businesses feel this way, but at least they pretend to care about your needs. For example, Palazzo used to have wonderful amenities and services, but those long gone. The days of water and fresh fruit in the spa, towels and snacks at the pool, and a water boy service at the pool are long gone. They're slowly cutting amenities that are basic and of little cost to them such as providing a water dispenser and plastic cups in the spa. However, instead they've decided to invest in making the front desk of the spa a retail haven. They sell bikinis, chapstick, thongs, nail polish etc near the front desk which they try and sell to the residents. Residents live at the Palazzo and pay inflated prices for rent because they want superior service, NOT because they want to be a tacky leopard print bikini at the front desk. Instead of fronting money to purchase unnecessary knicknacks that no one buys, spend that money to keep residents happy so they'll renew their leases! OH YES, and let's not forget the class action lawsuit the residents filed against the palazzo because the Palazzo failed to pay their water bill on time and got excessive overage fees. Instead of handling the issue themselves, they quietly charged each resident more to cover the late fees. AY yi yi yi. You may be wondering why I still live here. It's honestly just because I'm too busy to move, the Palazzo is pretty close to where I go to school, and I'm also currently looking into purchasing my own place. I decided I'd rather spend my energy working with a realtor than wasting my time finding a new apartment for rent. As much of a dump as this place is, I'm putting up with it solely for my own convenience for the time being.

I wish we had done more research before moving into Palazzo East. Management is horrendous and will renege on their signed agreements. I paid my rent 1 day late ONCE and they have decided that my parking concession is now forfeited for the remainder of my lease term. Nothing in my signed agreement supports this, but management will not help. Refused to connect me with supervisors, claiming everyone else was "on leave" for a month. If you like being nickel and dimed and scamed by your management company, definitely move in to Palazzo East.

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Do not move in!!! We live in palazzo east almost 2months. First question that we asked was about neighbors and manager told us that everyone is nice and quiet. Since day one we have trouble with people upstairs, noise (jumping, screaming, pushing furniture all the time) starts at 6am and whole day they jump on our heads. We called management many times, front gate but no one helped. When we get really angry they speak with them, but people are even worse. Walls are like made from paper!!!!!! Place is really nice, clean and we love it, but we will move out asap, because no one is gonna help us with this problem and paying a lot of money for this is not ok!!!

Had one of your residents nearly run me over with their car, then threatened me with a weapon near the south driveway entrance. There's no security camera to have tracked the incident. Went to leasing office to address this and the girls in the office just gave blank stares no apologies and just said we have no control over what our residents say.

Do not recommend at all.

They love scamming! When my lease was up, I told them I wasn't renewing. I ended up asking for an extra week because I couldn't move into my next place yet. They said no because they had "someone else moving in". I said "okay, what all do I have to do to move out?" the woman in the leasing office told me I just had to leave my keys. After I fully moved out, I realized I was getting charged for rent. I went back to ask why, and the woman in the front office said "oops! The system automatically renewed your lease. You must not have given sufficient notice of moving out." ??? They forced me to pay 3 months of rent after I fully moved out. I've now heard four stories of them doing the same thing to others. They don't even need the money. Do not live here. I can't.

Currently living here. Would not recommend you moving in here! They repeatedly constructing the complex, which makes the place super noisy! Awful management,Poor lifestyle and on the same time super high rent!

This is disgusting , I woke up to my shower filled with poop and flooded with water . my entire apartment smells like poop . I pay $3200 a month for rent this is absurd, I now can not go to work because I can not shower and who wants to come home to a shower filled with poop.

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

My unit was full of roaches. I saw them in the first day of move-in.Totally I saw 10 more roaches in my unit and hallways. I did not pay 3,000 dollars to live with roaches. At first, I was disappointed that there are roaches in this luxury apartment like palazzo east. But It was just beginning. Worst part was office. To solve this problem, I had to beg several times to office. But It was not easy to cantact with them.(My email was ignored for 4 times.) They never give me answer and gave me wrong information. After long waiting with roaches, I finally moved to another unit but I had to paid a lot of money for moving by myself and moreover I moved from remodeled unit to non-remodeled unit with SAME PRICE. It is unfair contract!!! During whole process, I was treated as black customer and never get apologies about emails, roaches and unnecessary moving.

I was a resident here for over 7 years and feel well-equipped to assess the Palazzo East in a fair and honest manner. I should start by saying my first 5 1/2 years there were blissful. It was like living in a resort and I had very few complaints, nor did I ever question the value of the rent I was paying. There were a couple of negatives here and there but that didn't bother me, because it still felt like luxury living overall. Then about a year and a half ago it started to go downhill. The common areas were not kept as clean. The elevators kept breaking (sometimes staying broken for more than 48 hours). The poorly accessible, badly lit stairwells leading down to the parking garage were filthy and cobweb-ridden. Security got lazy and more incidents happened. The management was WAY less attentive -- phone calls of varying importance went unreturned and the building manager (who used to be "the guy who cares") stopped returning calls/emails to residents because he's "too busy" running both East and West all the time (get used to this refrain if you need anything done -- apparently he is too busy to do the actual nuts and bolts of his job anymore and we're supposed to feel bad that he's so busy). And that was only the beginning... A big problem with this community is the way it is built. The hallways are vast, which you would think spells privacy and quiet but actually it becomes a nightmare scenario if you have a bad neighbor - and in 7 years there I had many - because the walls are so thin and you're removed from everyone else so there is almost zero accountability to the community at large. In other words, you're isolated from most of the building but if you have one loud, crazy, or partying neighbor, it means you get your own personal surround sound relationship with them. I lived next door to a rotating cast of crazies, including two next-door neighbors in abusive relationships (I'm talking 911 calls, screaming at all hours, running from the police, hearing death threats and talk of suicide - no exaggeration) and a neighbor who felt the need to play house music 24 hours a day. A famous boxer also lived in the unit above me and he would have people over at all hours for religious ceremonies, and it basically sounded like elephants were walking above me because the vibrations were so intense. If you are considering the Palazzo East, you should know that the building 1) seems to attract loud, partying and crazy types despite its perception as being "upscale" and 2) the very nature of the building's layout allows for this kind of behavior. If you're a young woman, get used to men cat-calling at you from their balconies when you come home at night... it's disturbing when it's your home. I have many friends who live in smaller communities or duplexes, and I grew to envy their solitude because something about the sociology/behavior of people changes when they are more intimately aware of their neighbors and not in a large impersonal community. Here are some specific problems that arose in the last year for me: one of my utility bills began to triple, every month, for no reason. This was December of 2012 when it started. Because it is a company that Palazzo is contracted with, I had to go through the leasing office to get help with the matter and it drew out - no joke - into a 9 month-long saga. And it was always me that was chasing people down to get answers. Next, my boyfriend's car was towed even though he had a valid parking pass. That cost him $250. The Palazzo only offered to cover half the cost of the tow. I am STILL owed that money to this day. Then, one of my crazy neighbors got so out of control that I began to fear for my safety. Her abusive ex-boyfriend would stalk our hallway (he was not a resident - Fort Knox security for you) and bang on her door, shouting death threats. I sometimes would have to come to work late because I'd be scared to leave my apartment, knowing he was wandering the hall waiting for her to leave. Security, no matter how many times I called them, were never able to deal with this effectively. I did have to call the police a couple of times as well. After my 3rd 911 call, I had an epiphany that no person paying $2400 a month should have to deal with this kind of insanity, ever and decided to move. To anyone considering this place, I promise you one thing - you will find a nicer, newer, better managed building SOMEWHERE ELSE and it will almost certainly cost you LESS money. The management are an exhausting array of powerless, incompetent, & "too busy" types (manager Steven) to deal with anything effectively. And to top it off the community is getting older and more dated/tacky- looking each year. Life is too short to live at the Palazzo East!

Leasing office is terrible ! Almost impossible to reach ! So unprofessional they only care about leasing new residents as soon as they get your money they will prioritize ew residents. They gave my parking spot to new resident even though I was living in the apartment for a year and half !!!! And paying for it without even letting me know. When you try to move out very unhelpful ! Terrible service DO NOT RECOMMEND!!!!

I just moved from here. The main reason is because I didn't feel safe. There were many times that staff and other people tried to get into my locked apartment without my consent or prior knowledge. Some of them worked for the Palazzo and some of them did not (The Bug Man, for instance), but they all had a key. I even came home once to a maintenance person in my apartment who was not scheduled. When I complained to management, they didn't seem to see what the immediate problem was, forget the bigger picture that random vendors from all around LA are given master keys to literally everyone's apartment on grounds. They can do whatever they want with those keys. It's not safe for your body or for your things. In the same vein, the amount of times they did schedule people to work in your apartment is insane. Management makes it clear that you are just a tenant, and it is their space, not your home. No consideration is given to stop the constant entering. They'll say that they'll try to schedule you for this or that inspection (way too many) or for the work (that never actually needs) to be done, but they don't actually do it or cancel unnecessary repairs or additions. I honestly don't know how people living there now are ok with strangers coming into their space all the time, with access to their keys. Other important issues I've had while living there include: -my apartment's bathroom flooded with sewage, and I know I'm not the only one so this is a plumbing issue that hasn't been addressed. -No one (guests and deliveries) could actually find my apartment because everything on grounds looks the same. -The noise between apartments is incredibly loud, even when people are just walking -I've seen roaches and silverfish and mice on grounds I've brought up all these issues multiple times to the management. The managem is extremely useless and sometimes, flat out rude. They don't do anything to address concerns and are the corporation, AIMCO, is extremely cold. You are just a number to them, not a person. I would avoid living in the Palazzo or any place run by AIMCO like the plague. In response to the comments made by Andy: It doesn't really matter if you think that the vendors you use are reputable. The fact is, is that too many random people have access to everyone's keys. If someone broke into an apartment using a key they copied, you wouldn't even know where to begin to trace it. Not only that, those strangers are allowed to enter with the building's permission to do whatever they want around my personal things and as much as we complain, we are not allowed to stop it. Also, there were many times that consent was NOT obtained at all, yet either a vendor or member of the staff entered into my apartment. Which we both know is illegal and we both know you did. And despite the courtesy staff having maps and the buildings being labeled by extremely small numbers on signs, everyone gets lost. Also, did everyone notice he did not address the plumbing or bug issue? Probably because they know both are problems they can't talk their way out of based on pics on yelp and everyone's experiences living there. The Palazzo made my life hell and I would steer clear of living on their property or any Aimco property.

Don't even think about it!! I was staying in a corporate apartment at the Palazzo, and I couldn't wait to leave. Before moving here, I thought I might want to stay. Unfortunately, the place is nothing like the website (kudos to the web designer). Cellular service is abysmal, and I have two phones (one personal; one for work). I couldn't get any service on AT&T and barely a bar on Verizon. Calls dropped constantly - daily. If the phone did manage to ring, I had to run out to the balcony to answer the call, but every single time the phone would still drop mid-call. It's like the Palazzo exists in some sort of cellular black hole. Read other reviews - everyone has the same problem with cell phones there. The place is filthy, smells of marijuana, and the appliances are all mismatched and cheap. I would give Zero Stars - so the one star I'm forced to give is really too high.

Very confusing layout due to the lack of visible labeling on building. Difficult to have food delivered. Guards give zero information and enjoy confusing tenants, prospective renters, guests and delivery drivers. The thought of The Palazzo Communities now fill me with a lingering disgust. I would rather be subjected to fatwa then be within these gated walls.

I lived here from 2003 - 2005 and not only was it a total rip-off, but once I decided to leave, they trumped up all these ridiculous charges (like having to replace the entire carpet) and basically stole my deposit. I worked at 20th Century Fox at the time and was NEVER home, so to say I barely used the place is an understatement. In fact, it's 2014 and I'm still so disgusted that I've just now decided to write the review so as to warn others. Yuck.

I enjoyed my stay there in corp. housing. What I didn't like is the endless parties at the pool and drunken neighbors at 4am coming home and banging on the doors at all hrs. not to mention yelling and laughing like banshees. Also, when I first visited, a blond girl in the office showed me around. She walked so fast I was practically chasing after her, she was cold and unfriendly. I always stopped by the office to get my packages, and was never greeted. They always have a bad attitude. Yes, it is an amazing gorgeous place, but bad service and bad neighbors ruined it

Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

WARNING!!! WARNING!!!! Despite all the glitz and glamour this place offers, the security and customer service is by far the worst. We had moved into this place thinking that it is safe and secure, but to our surprise we got robbed one month after we moved in in broad daylight. The leasing office did nothing for us and did not even apologize. They would not even let us see the security camera footage to see how this could have happened, leading us to believe that it was indeed an inside job. 3 months later after this incident happened, 2 more apartments got robbed and the only thing the management had to say was to make sure both locks were locked when leaving your home. The office manager, Steve is the most unprofessional person in the office and does not offer any solutions to any of the problems we have encountered with them. He does not answer any phone calls or emails and is the rudest person. He does not deserve the title he holds and is a poor excuse for an office manager. When we came to the end of our lease, we had made arrangements to avoid paying more than our ridiculous $600 dollar /month increase for rent to find a better place to live. Upon our move out date, we were held responsible for a ridiculous charge for days that we did not occupy the apartment. After no help from the leasing office regarding this issue, we had to contact the corporate office, which still has yet to investigate the matter 2 months after the fact. It is not worth it to live in this place when managed by unprofessional, ignorant liars. Palazzo West has a much nicer management and is way more helpful in any issues you may have. Do not move to Palazzo East!!! There are much better, bigger, cheaper, quieter and brighter apartments on the westside.

I actually feel like it is my duty to warn others of some of the blatant issues of this complex, especially those involving safety. The landscaping and the apartments are nice, the amenities are great, but once you live here for a month or two, you'll see it is not a nice place to live at all. -The elevators rarely work -The garage floods with sewage every time it rains and sometimes when it doesn't - Maintenance enters your apartment whenever they want, including when you fill out the service form with an option to call you before they show up for the appointment. They don't even knock, just use a key, doesn't matter if you're indisposed (which happened to my wife. NOT happy about this at all). -Speaking of entering into your apartment, they give out keys to vendors to go into your apartment alone, including but not limited to: the exterminator (which you'll need, more on that below), cable companies, workers for things that break outside of regular maintenance staff's capabilities. If you're ok with complete strangers who have not been background checked by AIMCO (the management company) not only having access to your apartment, but access to your KEY where they can MAKE COPIES, I think you're living in a utopian dreamworld where people only do the right thing. This is absolutely not ok for either privacy or safety. - Bugs. A lot, and everywhere, including the spa where they recently put up signs saying "closed for fumigation" (not even smart enough not to put that on the sign) -Constant fire alarms. Clearly they are trying to remedy this issue in a cheap manner because they are continually testing them and have to enter the apartments to see if their new systems are working very often. With a young child, I do not have confidence that there are adequate fire safety measures taken here. -Paper thin walls where you can hear your neighbors' full conversations -Loud Gardening very early in the morning -The door handles come off -The lights all buzz and flicker before they come on I've heard the management team jokingly refer to this building as section 8. I'm paying over $4,000 a month. I don't think that's funny. The staff is completely unprofessional, and AIMCO is the face of corporate greed. Sign a lease here at your own risk.

The worst service I have ever had in my life. I've accidentally locked up my bathroom door and I've requested the service to open it. It's been 3 hours now and no one is showing up. I'm calling them for 10 times now, every time I call them they say we can not do something about it, you just gotta wait. Are they joking or what??? I regret so hard that I have a leasing contract for 1 year for this stupid place. really wanna move out now. Just learn how to serve properly your current residents before taking $3000 (least expensive one) monthly lease from people.

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

I am a returning resident i resided there 2 years ago. Management has went down the drain. I decided to move in a penthouse location so I can have That experience and let's just say this building Management is Horrendous. I have been living here a little over two months, and the elevator is still in operable. Last week both elevators was down, so I literally had no way to get into the parking garage. My toilets have been out. It was a defective toilet therefore two toilets didn't flush in the house. The showers were clogged up and poop would come up through the showers. I pay over 5500 per month and this is what I'm dealing with For a 2 bedroo. Shenny Ramariez is poor representation for Aimco. She lack empathy and is very condescending how she deliberates. Everyone is Extremely nice until you move in then the Real comes out. Lastly theor is a couple of long-term resident who bully other residents particularly African American and Management has nothing to stop it. I am requesting a callback from Timothy or Andy.

In reference to the other posting, I was also seduced into moving into the Palazzo West. The building offers a great pool, security/doorman, and resort like amenities. ( well they did... classes at the gym you now have to pay and they cut out other perks too) However living here is not quite the resort dream. Due to apparent reduced budgets, hallways/elevators are often dirty and the front office is completely not effective, not efficient, and completely rude. Complaints and concerns or neighbor issues go on deaf ears. They care more about attracting new people then retaining their current tenants. They really do not care and try to use a scare tactic and act like they taking care of business. They don't take care of business and they are not fabulous and act very common very crass and very rude. The units are "new" feeling but the staff here and the poor maintenance will result in one few tenants shortly. Best plus is the pool and doorman/security resource. Worst: Attitude of staff and cleanliness issues.

I lived at the Palazzo in 2013. After my year lease, I couldn't be happier moving out. The walls are paper thin, I could hear my neighbors entire conversation since we shared living room walls. Bugs every where! I always had silverfish in my bathroom and kitchen. My neighbor moved out because of cock roaches, but I never had them. My apartment was so dark, I would never know the time of day. After they tried to increase my rent $300/month and with their convincing "it's cheaper to stay and not pay for movers", I was out. Don't get sold from their model apartment. It will be nothing like you expect.

constant noise complaints even when I'm out of town. the managers are so dumb they don't even bother looking into it just harass the residents

Hey James G. Please stop commenting on all of our postings saying you're going to help. All you do is contact the leasing office-- which is obviously the first thing all of us have already done. They never get back to us and you drop the ball-- leaving us in NO BETTER a situation than we were in before we posted. This place is such a sham, just like your comments. P.S.-- Right now I can barely breathe because the elevator up reeked of garbage and the courtyard always reeks of urine. THE PALAZZO IS A RAT INFESTED RIP-OFF OF A COMPLEX, THE LAST THING FROM "LUXURY APARTMENT LIVING" AS THEY FALSELY ADVERTISE. WHAT A JOKE THAT IS.

If you can afford the Palazzo East, then you can afford to live somewhere better. We lived here for two years. The first year was great. It was quiet, clean, and the staff was super helpful. Any issues we had were resolved quickly. Year one was five stars. I'm not sure what happened in year two, whether the property changed owners or management but things changed. The property became loud and noisy. Dog excrement became a frequent sight around the property, even in the hallway of our building. The halls begun to stink of weed and cigarette smoke. Then, came the roaches. We reported seeing roaches and a few days later, an exterminator came in. They sprayed, told us to wait a week or so and alert the office if they came back. They did come back, we let the Palazzo East office know, and several days later they got back to us. An exterminator came out, the problem didn't go away, so we reported it again. This time it was a couple of weeks to get a response. An exterminator came back, then so did the roaches so we reported it again to silence. We finally found a new place to move but didn't hear anything about the roach problem for a month while we also waited to be let out of our lease. I know that it wasn't just us because the last two months we were there, the vacant apartment next to us was being sprayed for bugs weekly and they exterminator mentioned coming to Palazzo East regularly. That neglect on the part of Palazzo East to fix their roach problem led to us having to throw away all of our living room set because we found roaches in them when we moved. Like I said, if you can afford to live here, you can afford something better.

#NAME?

bad time here. i sent my parents here last year, i booked with my card and my parents trip was ruin . they were asked to provide my card? well i was not on that trip!! therefor they could not check in for the full days i HAD BOOKED.. Thanks for destroying there trip!!! will never stay there again. waste of time, plus this place will nickel and dime you to death.. its just so sad !! my parents luv this place.. we will no longer at all stay here again,or refer anyone

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

I am moving out of here in 3 weeks and it could not come soon enough. Let's start with the management. It does not matter how many times you call or how many voicemails you leave, they will NEVER get back to you. The staff that work for the building have half a brain. Don't expect them to know the answers to any basic questions without having to run and ask someone else. The walls are paper thin. Their "security" can't do anything about noise complaints, they ask you to call the police. And if the police decide to waste their time, it's about 2 hours of waiting for them. The building has turned into a community of people that you don't want to a surround yourself with, I.e. A shooing and stabbing incident in my building. There is a reason they are offering a month free incentive... Avoid at all costs.

The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.

Before this weekend, I might have given this place 3, maybe even 4 stars. Right now I wish I could give it zero. My car was broken into and damaged in an attempted theft. Management called it an "isolated incident"... Come to find out some residents dealt this exact same situation four months ago. Someone took a screwdriver to their car locks and, at least in my case, the ignition. This happened inside our supposedly secure garage. Management has done nothing to improve security, even as LA becomes increasingly dangerous. I don't care about luxury; my main concern is safety. The cops can't do anything and management *won't* do anything. Now I'm left having to pay hundreds of dollars in repairs to my vehicle and I'm no longer comfortable living in this community. I just want to warn any prospective residents: if you care about your physical safety, perhaps this isn't the place for you.

This place has actually gotten worse. Here is what $3200 gets you for a 1 bedroom in the middle of a pandemic: - Dog pee in the stairwell (see picture below... I took this last week) - Rude and racist staff. There are definately different resident rules based on your race/nationality. I will say this feedback excludes the repair and cleaning staff. They are lovely! - Inconsiderate neighbors that make working from home unbearable due to loud banging and stomping pretty much all day everyday - Lost and delayed packages. The package locker system (parcel pending) has always been a nightmare. 9 times out of 10 your packages will just be left on the floor for anyone to take. - Unresponsive and rude community manager - Random fire alarms in the middle of the night Let's just say I can't wait for my lease to end so I can move out. Also ... Aimco please don't feel the need to respond to my post. I've reached out directly several times about these issues and nothing is ever resolved.

Do not move here and save your money! This place is far from luxury and it's essentially dangerous. All of the permits are expired for the elevators, the property smells like feces and urine and there is mold growing in my unit. The assistant manager named Chrissy is rude and degrading. She spoke down to me over the phone when I expressed my complaints and options to get out of my lease. Spare your money and find somewhere else to live. I wouldn't recommend anyone to live here! Shame on the Palazzo East! Let me out of my lease!!!!!!!!

I am a current resident at the Palazzo; I've been here for 1 year and 9 month. Signing a lease at this property has been one of the biggest mistakes I could have made. When being toured around the property before signing, I was promise quality services, and upscale apartments. You would expect that for $3250 a month right? Well wrong... A lot of the apartments here have cockroach problems. I started seeing roaches a few months into living here. I've had them for 9 months now, this summer I also saw cockroach in the sauna (the men sauna is always in maintenance), that's disgusting! The management told us it's an isolated incident, but after speaking to the pest control company they use, the Palazzo has many units with pest problems (liars). The pest control has been coming once a week, and the problem has only gotten worse. I bring a housekeeper twice a week to clean the apartment and the problem still persists. After battling with the leasing and management office, they brought a team here to flip the apartment. STILL NO DIFFERENCE! The management even told us we can change apartment unites without breaching the contract. When the leasing agent showed us an available unit; it was smaller, and almost $400 more expensive per month. Are you kidding me? Way to keep us tied into a shitty apartment... We've been paying 40k a year to live in pure shit. The floors aren't real wood, windows and doors are cheap, the air-conditioning in the bedrooms aren't strong, and their gym/spa facilities aren't very clean. I chose the palazzo for the amenities and to feel as if I were in a hotel but for the price you pay to live here the amenities are not worth it. I rather pay the same price for beautiful apartment elsewhere in Los Angeles and chose The Palazzo because I thought they were good, but after living in LA a while, I realized there are dozens of residents that provide a higher standard of service for CHEAPER! If you're looking for something luxurious worth your money, STAY AWAY FROM THE PALAZZO! Lastly most importantly at place like the Palazzo you would except the Management to respond promptly to emails or phone calls at the price your paying for service, the service is horrible and good luck getting a respond from management unless you go knocking at there door trying to find them when there roaming around doing nothing.

If you are looking for a place close to the city center and with its own security, you should choose this property. Even though, monthly charge is about $1,000x expensive than other apartment with similar conditions, but you would enjoy the location and general settings. However, you should not expect anything from the office of the management and it's the worse I have ever seen. They never answer the phone when they are chatting in the office, and it was almost impossible to get hold of any of them standing while standing outside and knocking their doors. We could really see you pretending to be invisible. I have lived there for 11 months, just 2 months shorter than the contract period. Due to Covid19, my move-out date was two months earlier than the leasing date. When I sent mail to the manger, he said that I must pay monthly rent for the remaining contract period before I move out. So, I asked several times how much I must pay, but I didn't get a clear answer from the manager. Thus, I only had to believe the amount that was shown on their portal. I paid whatever I owed them and left. Approximately, a couple of weeks later, the final financial report arrived by e-mail, and they took three thousand and some dollars from my deposit, which I never informed from the manager. So, I sent an e-mail asking why I am getting much less than what they owe me, and the manager said, " This will get corrected as it should have added the remainder of your lease instead of the notice fee.' Then, he manually adjusted the amount I must pay and took almost all the deposit out, leaving only 57 dollars. I noticed that the system is very unstable, and should not be trusted, and managers do not seem to care about their mistakes. If the system has a problem, the manager should apologize to customers first on their mistakes and in fact, thank to the customer who caught the problem on their system. YES of NO? Also, do not expect to see vacancy status on the portal. I was told that all the availability of the apartment will be listed on the portal at https://www.palazzo-east.com/en/apartments/residences.html. I was informed that I may get more deposit back if someone rents that apartment. However, I have been monitoring the website and I found out that my apartment was not on that portal more 10 days straight. Manager said that it is standard practice to show the vacancy of the apartment randomly and he has no control over this portal. What is the chance of your apartment is being seen to someone, if the portal does not show the full availability? Everyone does not know all the standard practices because people are coming from all over the world. Yes! It is true that all of us need to do as the Americans do because we are in United States. However, if the community has so many racial/ethnic groups in your property, you must understand the differences and act like you understood them. Because customer has not asked, it does not give you a right to blame on customers not knowing YOUR STANDARD PRACTICES. It is a pity that I had the worst experience in a place I believed to be the best place at first. Lastly, please fix your elevators, my son and wife were stuck inside of your elevators several times, and we have heard people screaming and pressing alarms a lot.

Do not move here. When we move out I will update this post and list all of the reasons but just trust me and don't do it. Living on the penthouse level I have been extremely upset by a myriad of things. I have yet to encounter one tenant who has anything good to say about the buildings, the upkeep, and especially the management. Plus side? Living near the grove. That's it.

Since posting this TWO days ago, I got not one, but TWO MORE LETTERS THAT THEY PLAN TO ENTER!! That will be the sixth time they've needed to enter this month!! There is NO PRIVACY here whatsoever!!

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. :(

It is 8 in the evening and I am sitting here in my apartment, basically an ashtray, not enjoying my self at all, my neighbors can't stop smoking, between the marijuana and cigarettes it has become unbearable. My mouth is dry, my couch and clothes smell like I am a smoker, and my apartment that I pay an exorbitant amount to live in smells like an ashtray. I have complained 10. 20. 30 times already about my neighbors and smoking weed and cigarette violations have been proven a ridiculous amount if times yet, they haven't been evicted , like they are supposed to be after multiple violatiins, just fined a few dollars, like it means anything to fine a resident who can afford a 10 thousand dollar apt, a couple bucks. Do not move here if you value your health. Getting out as fast as I van when lease is up.

Do not move in but DON'T this place are really stilling when you move in everything Is nice and good , after 11 months that include more than 4000 dollars of coast that no one will really telling you it the entrance to the complex i decided to move out and stop let them to keep and charge me for what I never knew. Today they did my last check out inspection, I was again upset 125 for cleaning an empty 1bd 250 for small blind on the balcony door and 300 wash the wall it's not fair , but this is the palazzo. Do not move in you will be ripped

Avoid this place like the plague. It is worn out and in desperate need of refurbishments, the 'jungle' they are so proud of often smells of sewage, and the management approach of the complex is appalling. They charge vacant fees on utilities if you don't sign up for a certain website, they don't address pest infestations, and try to take as much from you security deposit based on nonsense. It is overpriced, unfriendly, and overall not worth your money or energy.

Where should I start? Leasing office? Leaks on ceilings? Lack of maintenance on the common areas? Stalkers around the building? Cero security? Dirty hallways? Cockroaches? I'll try to be brief but they make it so hard. The leasing office is a mess, they do nothing about anything, even if you complain but they're so good at bullying you and threatening to evict you. They do learn how to treat and deal with people. There are leaks in the gym, and some apartments that are NEVER fixed, also flooded parking lots and apartments. The gym has 4+ machines that haven't been working for months, but do nothing about them when we pay a VERY expensive lease. The fire pit has also not been working since July. How long does it take to fix a fire pit? Elevator of building five has not been checked since 2017 according to the paper stamped in it. Stalkers everywhere and harassing married and single women yet they still renew their leases. Security? Non existent, Duke is the only decent security guard in the complex. Months ago some crazy guy trespassed the property and hit someone. A courier from a delivery company was peeing at 12 noon, right outside my apt. Last week there was dog poop all over the hallway. (Images bellow) BBC They also threatened me with starting an eviction because apparently they "know" that my dog is a restricted breed (which he isn't and we didn't know about his dna) they put me into so much stress and always bullying me with "I have proof and videos of your dog barking" but they do that to everyone! The only star that I gave them is because of the people leaving here and the incredible community we've created WITHOUT the leasing office. When someone comes to the tour around the complex, they make sure of pretending that they're a pet friendly and that they have attentive staff, which to be honest the only valuable staff here are the maintenance people.

Don't live here. Management and the rules sucks. Lots of regulations and very sensitive "long time" tenants.

Terribly overpriced for such small rooms. Neighbours smoke despite being a smoke-free apartment and the service never help.

I don't have one positive thing to say about this place. This is my first ever negative review I have given in 12 years of leasing apartments. It is absolutely impossible to live comfortably and to relax in this apt complex. Here are the negatives I have personally experienced. 1. 99% of the people managing the building are brain dead. They couldn't even figure out how to put my letter into outgoing mail and a $20,000 check was lost, great for business... 2. The rent is astronomical for the kind of treatment you receive and the actual apts are not that nice for what you pay. Staff is super friendly showing you the apt and signing your lease, however, they will not answer a call or respond to an issue once your lease is signed. It took my two months to speak to the GM and I called every single day. 3. They say you get use of a gym and spa included in your rent, not the case. It is always closed due to understaffing, construction, etc. I've lived here for 6 months and it has been closed about 65% of the time I have gone. 4. There is construction going on around the complex, in the complex, and in surrounding structures from 8am - 8pm, 6 days a week. (See Photo of construction literally 5 feet from my balcony) 5. They never notify us when we have a package and it is just a guessing game if we will actually get the package someone sent us. 6. The parking garage is extremely dangerous. There are accidents in the same 2 spots constantly and they have done nothing to fix the problem. 7. I woke up for work today and the water was shut off due to scheduled maintenance. By scheduled, I mean they put a note on my door 5 minutes before they shut the water off. The list goes on and on and on. I am just scratching the surface of why I cannot wait to move out of this place. In conclusion, I would rather live on a wooden raft in the middle of the Arctic ocean before I choose to live at The Palazzo again. The money you have to spend is definitely not equivalent to the level of service and apt quality you receive. Written By: Josh Heffler

Just another apartment complex but gloomy.

The follow-up to our issues were met with the kind of sterile, corporate, anti-compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn't have to experience further sewage explosions. But they couldn't understand why - their defence being "we clean it up every time"... We've since moved to a new place where everything works... The grounds are well kept... The rent is reasonable... And most importantly, the management team on the grounds are empowered to make decisions. I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

I have lived here for almost a year so I am updating my review. In short, I am moving out as soon as my lease expires. I hate this place. Everything I said in my previous review still stands with the following additions: 1. Rats and Flies. Like I said in my previous review, the pest problem still exists. Pest control came by multiple times but could not fix the problem. There are rats in my patio & window sill EVERY NIGHT. Rats made holes in my patio furniture & theres so much rat shit I never go out my patio or open the windows at nighttime. A SWARM OF FLIES everywhere. I had pest control come out multiple times and at one point the office staff called me and said "you keep putting the same request!" Well its because the problem hasn't gone away?! And also the residents are charged with "pest control" fee? 2. Impossible Management. People at the office are rude and not helpful. Most them are very lazy and seem like they hate to be there. Always on their iphones and quick to dismiss your concerns. Working staff (cleaning & maintenance) are amazing though. Every time you call the office with a question or concern, you will be rerouted multiple times, only to be given a different number which they never answer (and mailbox is full). They call themselves a "luxury" apartment, but do not operate like one. I have never lived in such an apartment that is THIS difficult to deal with. The management is pretty much my main reason for moving out. 3. Plumbing Issues. I have one of the more upgraded units (Naples Premier) but the cosmetic upgrades and new appliances could not help with the issues related to the old structure of the building. I have had so many plumbing issues which even til this day have not been fixed even after multiple maintenance visits (also it sucked because we have a newborn at home and did not want people entering our home during the peak Covid times. We had to live with so many problems). Some of the more serious problems were: tub leaking and flooding the bathroom (had the mats soaked and had me cleaning the whole bathroom which sucked), bathroom sink backing up and disgusting residue and food scraps from upstairs kitchen coming up the sink MULTIPLE TIMES (exhausted a whole bottle of Clorox spray), and the hallway flooding. 4. Noise Issues. The building must be really old because I can hear my upstairs neighbor's dog walking. I unwillingly learned so many things about my upstairs neighbor. The worst thing is that my neighbor likes to wake up in the middle of the night and use the restroom which always wakes up my newborn. Noise proof is the worst I have ever seen. Their rent is definitely not justified for the quality of the structure. 5. Ridiculous Fees. Apparently, they require a 60-day notice to move out and if you give notice anywhere later than 60days prior, you are charged the same amount as your rent with what it's called an "insufficient notice fee." Meaning if you give your notice just one day short of two months prior, to move out when your lease expires, you have to pay a day's rent for giving the notice "only" 59 days prior to your lease expiration. This is charged even if you don't actually occupy the unit for an extra day. I gave my move out notice one month and a half prior to my lease expiration date and was charged $1,545.33 as an insufficient notice fee! A $1,545 fee for giving a 45 day advance notice! Customarily, a 45-day notice is considered more than sufficient as many other apartments only require a month advance notice. They pretty much charge you for a unit you no longer occupy so that they make money off a vacant unit all whilst the unit is either getting ready for the next tenant (biz cost) and available to rent out. Even if they rent out the unit soon enough, this money is not returned to you because remember, this is a "penalty" for giving the notice late and not a cost they actually incur. I think is predatory and unconscionable business practice. 6. Utilities. Expect your utilities to double when you live here. Don't know why but water & sewer is a lot more here than other apartments in the area when each unit has its own water meter. You are charged with various fees by the community. My rent is $3,600 and with utilities (those charged by the community), I pay about $4,000 a month. It sucks that this apartment could be an amazing community given its prime location, but the management is just ughhhh. I am so happy to finally move out and not deal with rats and the management.

UPDATE: You do not want to live here, period. I've been living here since April, and I can not wait to move out. It is overpriced, and the management absolutely don't do shit. Most of the residents are rich stupid people who have tons of money to throw and think they can do anything. People drive nice cars here race in the parking and always park at the space they are not supposed to park. Save your money, and find somewhere that's actually worth living and has decent human beings than bunch of sugar babies/rich teenagers who don't live in the real world.

I have lived in the Palazzo west (building 6240) for 2 years. The only reasons I stayed that long is because it's a lot of work to move out and the location was pretty convenient (Grove, Farmer's market, pretty close to everything, lots of restaurants on 3rd street etc...) When I decided to move there I was impressed by how nice it was from the inside and the model apt I saw was amazingly decorated. But when I moved there, they didn't even show me the apt before officially moving in. They said someone was living there. Therefore, I did not realize that the apt received NO SUNLIGHT AT ALL until about 2 weeks after I moved in. MANY of the apt in this building are shaded all year long because of the trees outside and how the building is facing. In addition to the NO SUN Light problem (which gave me bad allergies because my furniture and everything was rotting in the dark) I WOULD BE UP ALL NIGHT some nights because of THE EXTREMELY LOUD NEIGHBORS. These buildings are FULL OF IDIOT PARTY PEOPLE who scream on top of their lungs on their balconies in the middle of the night. I would call the front gate and notify them but that didn't stop the party people from being obnoxiously loud. In addition, THE WALLS AND CEILING are SUPER THIN so I could hear the next door neighbors' alarm clock and the neighbor above's every foot step when I was trying to sleep. The apts there are super over priced. I moved out about a months ago to a HOUSE in VENICE that is much much nicer and that is cheaper than the penthouse condos at Palazzo. I still haven't gotten my security deposit. I just called twice and the guy in charge is too busy to deal with me (which triggered me to write this review). Another super annoying thing is that I could never have guests over because it would take them 15 minutes to find my apt. ALSO the apt I was in HAD NO CELL PHONE RECEPTION FROM VERIZON OR ATT so I had to get a landline. And I paid for the fastest internet service but it was fairly slow. The management of the palazzo can get away with a lot because of their location and how they look from the outside but people have to know the truth about this place.

DO NOT Trust all reviews below. Most reviews are written by residents who are eager to get discount. I was one of them but failed to get the benefit. The property is well maintained. But, some staffs are not professional.

TLDR: Zero soundproofing in the floors and ceilings. Third floor apartment bedrooms are directly below penthouse kitchens/living areas, and you will be kept awake if they stomp/bang around all night. Shenny has zero empathy, is deeply condescending and patronizing, ignores emails, refuses to respond in writing, and refuses to put me in contact with the company who owns the property. Andy ignores all of my emails and is never around. Maintenance enters the apartment unannounced on totally different days than scheduled, even while I'm sleeping. - Very soon after moving in, it became clear that there is zero soundproofing between the floors and ceilings. I can hear loud banging, scraping, dragging, and stomping on the ceiling, at all hours of the day and night. These noises are so loud that I can hear them while wearing foam earplugs with a 32 db NRR and running multiple white noise machines. These noises occur on a near nightly basis, going till 3 am or later and starting up again as early as 5 or 6 am. This is a clear violation of legally mandated quiet hours and has caused me severe sleep deprivation that damaged my mental and physical health and performance at work. Over the course of ten months I have filed noise complaints through the resident portal, and I also have sent video and audio recordings of the noises directly to Shenny. The noises haven't stopped, and my complaints and questions have been mostly ignored and the situation has not been resolved by management. One early morning during quiet hours, I was woken up by the sound of loud hammering on my bedroom ceiling. I can't imagine what was happening up there, but it sounded like a literal hammer. A day or two later, I was forced out of bed when water started pouring through the same area of my bedroom ceiling, flooding my bed and floor. Afterwards, I went to the management office to talk to Shenny. I asked her if the building could please investigate the source of the noises, the hammering, and now the flooding, but she dismissed my concerns and made it clear that they only cared about the damage to the property. I re-iterated that this suspicious activity had been going on for months, that it was getting steadily worse, and that if this wasn't addressed by management, next time it might be even worse and destroy my stuff. Shenny then looked me in the eye, smirked, and said "that's what (renter's) insurance is for". Of course, no investigation or action was ever taken by her or management, and the loud, late-night noises continue regularly. I've filed more complaints, and most of them never even received a response from Shenny. I've continued to make it clear how significantly this is disturbing my sleep, and the negative effects it's having on my physical and mental health. I eventually went back to the office and brought more recordings to share in person, but Shenny began gaslighting me. She told me that these were normal living noises and were not violations of quiet hours. When I pointed out that these noises stopped me from sleeping and occurred regularly during the legally mandated quiet hours, she said that my upstairs neighbor just has a "different sleep schedule" and that I'd have to "live with it". When I asked for her to tell me that in writing, she stared at me blankly for a moment and then refused. I followed up that discussion with emails with detailed, specific questions about the situation, and she ignored and refused to answer nearly every single one. I'm now stuck in limbo because Shenny is now ignoring every single one of my emails and resident portal complaints. I have not heard a word from her since. Andy has not responded to a single email. My upstairs neighbor continues to violate quiet hours without consequence. Also, maintenance does not care what day you schedule work for, and shows up and enters the apartment on any random day without any warning. They did this to me, and entered my apartment on the wrong morning while I was sleeping. That was not a one-off event, they have shown up on the wrong day other times as well.

Terrible office/administrative staff. Yes, it's beautiful, with central geographic location but that's when the good stuff ends. I don't mind paying the expensive rent. What I do mind is how they withdrew rent from my bank account TWICE by accident, and 5 calls and 1 month later have still not reimbursed me. The remote controls to the gates stopped working (twice), and there were no replacement for weeks because they ran out of remotes?! The gardening staff is terrific, but unfortunately, manicured lawns and flower beds do not justify 2500 for a 1 bedroom. I don't know if it's the change in management in recent years that has brought on this incompetent and bad office staff, but something has got to change.

What a mistake it was to signup for a 1-year lease at Palazzo East. BEWARE! BEWARE! If you are asian, you will constantly face passive and active racism. I signed up after this Asian sales lady showed me around. The complex is clean and beautiful, although I think it could be better at such high rent. They charge extra for little amenities, like bringing friends to the gym or $250 for additional parking spot. VERY EXPENSIVE! Rent itself is very high, almost $3000 per month for one-bedroom apartment. YIKES!! The people at the office are nice and friendly towards everyone, but the few asian residents. The residents themselves are a whole another story. I have heard on more than one occasion, of residents making fun of the very few Asian residents that live in this complex. Racist jokes and passive racism towards Asians is pervasive at Palazzo east. This is definitely NOT a friendly community for Asians. Do not be fooled by the asian sales lady who works in the office. I'd rather live across the street in Park La Brea, where the rent is half ($1900 for 2 bedroom) and I never have to deal with racism. I have asian friends who live in Park La Brea and they love it there. They also have heard stories of racism coming from Palazzo East. They have another location Palazzo West, I don't know if it is any better. IF YOU ARE ASIAN and don't want to deal with the constant racism on a daily basis; at the pool, in the elevator, in the parking garage, at the gym, at the rental office, or just in general from most residents, then DO NOT MOVE HERE. I'd love to move out now, but they charge ridiculous amounts of money to terminate the lease. Cannot wait until August, when my lease is up ... If you are White or Persian, this place will be perfect for you.

We (a few neighbors) had woke up to a terrible noise at 3:15am! this new guy (moved around 3 weeks ago) has making noise since he came here (loud music etc), but tonight is a whole different thing! 3:15am, that's the hour I woke up cause of this guy, and I wish it was cause of just music. He shouted "FUCK YOU!" to himself, a few times, throwing stuff in his apt, making loud noise, and also playing loud music. I called the "back gate", he send someone, after that it was o.k, he muted for a few minutes and came back to life after a few minutes, continuing to make loud throwing stuff noise. He is crazy and sounds dangerous! who is acting like this? cursing and shouting with violence, sounds like he had a "trip". We LOVED living here, but with a baby on the way, I feel NOT SAFE AT ALL, with this crazy guy around. I want to feel there's someone responsible enough at your management that can put an end to this (make this guy leave!) cause I can't stay where I don't feel safe. I taught paying almost 3,000$ for a 1 bed will bring me to live among high quality people, I was wrong! I had better neighbors living in a regular 2k apt...

BEWARE Management will constructively evict you. They have a 3x month termination fee in the contract. They won't help you because they want you to pay the termination fee. Then they can re-rent your apartment and double-dip the lease for 3 months. BEWARE

This building does not even deserve a 1 star rating it is a COMPLETE FUCKING SHIT HOLE with the most DISCOURTEOUS AND DISMISSIVE leasing staff. DO NOT SIGN A LEASE HERE, if you do, YOU WILL REGRET IT. I have lived here for 2.5 years and am finally moving out after being suckered into a second lease term. Throughout the duration of both of my lease terms, the building has made a complete 180 in all of their attempts to please the residents. THEY ARE AWFUL to say the least! They STEAL your money, pull from your payment accounts at random, and have gone through three property managers and multiple leasing/staff members. There has been multiple shootings (including a suicide/murder) - which they notified residents about via email claiming it to be a "domestic incident," AND multiple stabbings and burglaries - all of which they do NOTHING about. This building deserves to be put out of business. Their 24 hour security is COMPLETE HORSE CRAP. Half the security doesn't speak English and it takes them 45 minutes on average to tend to any minor issues i.e., cars being parked in your personal spot THAT YOU PAY FOR MONTHLY and noise complaints, not to mention major issues-which they don't even bother with at all. Apartments are broken into regularly and the property management team does NOTHING to help residents resolve these issues. The only decent people here are the maintenance staff. SCAMMERS, CON-ARTISTS, and CROOKS should be the palazzo communities slogan. Signing a lease here would be a major disservice. Do yourself a ginormous favor and DO NOT tour this property and/or even allow yourself to get suckered into signing a lease by these poorly trained, unknowledgeable, money hungry snakes. Xoxo

Despite the negative reviews online we decided to pursue seeing this property. We called four days in advance to schedule to see a 3 bedroom unit on Saturday. When we arrived for our appointment there weren't any 3 bedroom units to see. Believe what you read. ...

The gorgeous exterior of this community drew me in as I was driving the area, hunting for apartments. The resort-style pool looked nice and I liked the Spanish theme. Went to the leasing office to request information. A male associate told me he'd find someone who could take me on a tour. Ten minutes and two cups of coffee later, I was told that no one was available. REALLY? I'll take my moolah elsewhere. If you can't make time for me as a prospective resident, I'm quite sure that you won't think much of me as a resident. Too bad. Deuces

2 years ago I was seduced by the look and amenities offered at The Palazzo West at Park La Brea and became a resident. In the beginning I was very satisfied with the way the property conducted business. However with the change of managers (more than once) I am sorry to say I can't wait for my lease to end in March. The once offered amenities that I enjoyed have been taken away altogether with no warning or reduction in my rent. The managements story is they can't afford to offer the amenities any longer that I am still paying for....EXCUSE ME? However the property still maintains fresh flowers in the rental office...seasonal flowers all over the property and is REPAINTING the entire property along with retiling the water features . The property is more about attracting new residents than keeping the residents it already has happy. BEWARE !!!! You can't judge a book by it's cover.

The building was made so that it creates a tunnel. If you live towards the inside you can hear everything all night long. If a woman walks through with heels on she sounds like she is in your apartment. I live on the 3rd floor. Additionally I love animals but there is no control on the barking. The building is so greedy that they do not consider the tenants that do not have dogs. But since they get extra money for animals management does nothing to fix the problem. Which happens all night long and all day. Do not be a person that is self employed and work from home you will get absolutely no relief from the dog barking and noise. As far as rent, I have lived here for five years and they do not believe in not raising your rent every year by at least $100 per month. There is absolutely no loyalty.

If I could give this horrible place zero stars I would. This place is truly awful. Management is TERRIBLE, buildings are terrible workmanship and CHEAP. Not only that but the buildings fire alarms go off at all hours of the day several times a month! I am writing this review after the third one went off this month. Absolutely terrifying experience. The entire buildings fire alarm went off at 8:30pm. A really really scary experience to be taking a shower and the fire alarm goes off for NO reason. Never move here. Worst apartment complex in LA.

Lived here for a year...at first it seems appealing -- centrally located (esp. if you work in Beverly Hills or the surrounding area) -- easy walking distance to the grove but let's talk about the complex itself: 1) the elevators were ALWAYS breaking down and NO the permits were not up to date despite what the "owner" writes under several of these reviews. On more than one occasion I would press my floor number to be stuck on the elevator and then have it randomly decide to drop me off on the top floor. (Which technically requires a key to access) 2) the gate was constantly broken.. to the point that for at least 10 of the 13 months I was there, they just left it propped open! So much for security 3) the fire alarm constantly goes off -- it was a daily occurrence and would often happen in the middle of the night. 4) management there is a joke! How are you never available to answer calls?! On top of that if you leave a message you also will not get a call back. 5) On a weekly basis some residents would just place their trash in the stairwell instead of taking it to the chute 6)Every time it would rain the parking garage would be flood. Imagine trying to leave for work but having to walk though water covering your ankles just to get to your vehicle!! 7)They made our move out process horrific and even threw away our belongings before our lease was over!! If I were you I would NOT move here unless your fresh out of college and don't mind slumming it.

This place is the biggest ripoff of all time. If it wasn't for the kind maintenance and cleaning crew I would've moved out. I can't even get them to mail my security deposit to the correct name and this is after 4 phone calls and 4 emails. AIMCO is simply a joke. Their average employee lasts about two weeks. Follow ups are nonexistent. Don't live here

Been a resident here for a few months and this place is not worth it - regret moving here. Noisy, noisy and smelly, smelly. Smells like an old bar from the 90's with cigarette stench coming from all over the place. Had to wash all our clothes on a few occasions since the smoke from (cigarettes and other) comes in from vents, cracks and windows. Did I mention noisy? Also finishes are mediocre - if you check this place just check the showers (cheap plastic). We've complained to management for months and they really don't seem to care - avoid our calls and ignore the problem. DO NOT MOVE HERE !!!!

My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!

Not so great, unfortunately. This review is based on just the first month of living at the Palazzo. Like many other reviews here, the location can't be beat! The ground and the building look great from the outside but once you are actually there, it's not what it seems which is too bad! It's all start and end with customer service. There is none from the staffs working in the office. They simply sent us an email to "notify" us that our apartment that we signed the lease for is not available 2 days prior to our move in date. Two days! I would think if someone were doing their jobs at the office they would have figured out what was happening and anticipated what needed to be done. 2 days was inexcusable! After that we actually had to initiated all of the contact and follow up (Let's not forget, no one picks up the phone even during the business hours of expecting a call!) The "manager" pretty much took no responsibilities in fixing the problem or following up. She insisted that it's our responsibility to talk to her boss if we wanted things done. Huh? We eventually got the new apartment lease sign after 3 days of rushing the "boss" to give us an answer. There was no apologies! None! What's worse was we ended up moving into a unit that was flooded with raw sewage the first night we moved in! It's pretty sickening to be paying so much money in the "luxury apartment" to have this happening. Apparently this happened once before when my partner stayed at one of the corporate apartments here. And it seems other yelper had the same issue as well. Again, the follow up from the office was lacking. No one took any initiative or any proactive actions to make the situation better. The favorite saying seems to be "we didn't know.." If your resident apartment was flooded with raw sewage, you sent a cleaning crew, right? Last gripe about the community is their account system. It's very confusing and when we made a call to the office taking to a couple of people, no one had any idea what they were looking at. Eventually we were told of a mistake in the calculation in the move in/transfer fee but we were hit with the penalty for late payment even though it's their mistake. It took 4 days for them to fix the issues. However if you make the payment electronically using check and if you make a mistake typing in the account number incorrectly, you will still get an email from them that the payment was made successfully! BUT 4 days later, they will send you a notice for a fee since the payment actually didn't go through. Why would you send out that the payment process was successful to begin with? May be it's cheap way in making money off people mistakes? And the only response we get from the office was to give them a call if we were confused! I think based on the experience living here so far, it's not possible to recommend anyone to be here and have to endure the lack of professionalism with the front office staffs. It's probably ok if we don't have to deal with issues however, there have been many issues and no one has stepped up. Truly disappointing. This place can be so much better. One star is for location.

The customer service personnel is top notch, but the leasing agents and the people who live in these apartments are less than par. Choose wisely when considering moving here.

Update. Tonight I came home to find someone else parked in my spot. The one that Palazzo charges you extra for. When I alert security, they tell me I have to park in guest parking and that's basically all they can do. Like I said, they really don't care about the residents satisfaction. Also forgot to mention that there is a big insect issue here. I see spiders in my place all of the time. Saw a big one in a huge web in the hallway yesterday. The INDOOR hallway.

I was a doctor at Cedars Sinai and choose to live here because of its close proximity. It is a very great location but it was one disaster after another. 1) We hired a cleaning service that left the place spotless. We let the front desk know this specifically. They said great as they had mentioned if we did this we would not have to pay for their cleaning services as long as the inspection passed. We got charged an extra $130 for cleaning. I called to enquire from customer care (which is a separate place in Denver) and was told that we got charged because we didn't provide them with a receipt of our cleaning services- this wasn't mentioned anywhere in the lease, or on the exit sheet OR by the front desk when we went to go see if there was ANYTHING else we needed to do. Straight lies and failures in communication. Also despite the fact that the place was left spotless EVERYONE pays the same amount. 2) The women's locker room constantly had mold in the steamroom and weird soap residue in the hot tub. 3) The pool was entirely not secure. People would sneak in all the time who didn't live there and nobody actually monitored it. 4) Tons of money went into random things like redoing the pool in the middle of the summer in LA (no pool for 6 months with no warning when we moved in about it), re doing all the toilets yet the elevator buttons were broken for the entire time we lived there (2 years). 5) Really silly inconveniences and rules: the gate doesn't allow you to let your friends in unless you have a local LA phone number, you arn't allowed to dry your towels on your own balcony, you aren't allowed to bring your children into the locker room even though there is no other place to easily change their clothes. Don't move into this apartment- the bottom line is that you might as well move across the street to park La Brea where you will pay at least a thousand less for the same amount of space and get way better service.

Over-priced, and rent goes up EVERY year, no negotiations. Horrible leasing office staff; incompetent & no customer service skills. Not recommend these apartments to anyone. Huge waste of money. Very Disappointed.

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

This place is awful. We lived here for a few years many years ago and it was a pleasant experience. We've been living here again for the past few months and the place is horrible. Upon move-in, practically all of our appliances were broken and needed to be replaced one by one. Our dishwasher was broken for 2 weeks. The rents are exorbitant, which makes this unacceptable. The guest parking lot is always full with Palazzo construction workers, so our visitors struggle to park. The elevators are terrible--one day, the security feature stopped working and we literally couldn't get up to our apartment for several hours due to elevators and hall doors being locked. Guards are completely ineffective. Now we've been dealing with constant cigarette smoke pouring into our apartment (in this non-smoking building). Despite a month of complaints, the smoke persists. Would never recommend this place to anyone.

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO