Lee

On multiple occasions, I've ordered items through Amazon, only to find the boxes ripped open and tampered with by staff before they hand them to me. This isn't occasional mishandling--it's a blatant invasion of privacy. Photos Prove Tampering: I have photo evidence of torn seals and cut tape on my boxes, yet the management shrugged it off, saying they'd "investigate." Feeling Unsecure: Knowing that someone else has rifled through my private orders makes me uncomfortable and unsafe in my own home. Lack of Accountability: Despite promises to review security footage and retrain staff, nothing has changed. Packages continue to arrive in worse condition than they left the warehouse. I expect basic respect for privacy and proper package-handling procedures, both of which are completely lacking here. Until management implements clear, written policies against unauthorized opening of resident mail and provides transparent accountability, I cannot recommend living here. Update (if they fix it): I may remove or amend this review once a formal package policy is adopted and consistently enforced--right now, however, I'm left feeling violated every time I order anything.