Theo Oates

I've been living here for about eight months. My apartment its self is pretty decent given there were a few damaged areas on my unit that went unnoticed upon move-in day. However, there are more concerning issues at hand. My biggest issue here is with the management. One person in particular who is in charge here as the property manager, Brittney. She usually presents herself as friendly and nice, but I've been bringing an issue to here attention via the "Resident Portal" and to her face to face for about three weeks now and the issue has yet to be resolved. I've been complaining about the neighbor's dog who lives one unit below me. It cries and barks at any given time when it is left alone, which is usually for long periods of time during the day. It's directly below me so it's very loud and continuous. I've let here know about this on several different occasions, yet there seems to be no action taken due to the fact that I still wake up to the sound of the dog and hear it throughout the day whenever I am home. She told me to my face that it would be handled over a week ago and it has not. Another issue that I've been having since I moved in is the Valet trash service. The problem with this is that they might come and they might not. However, there is a $25 fee that automatically comes along with this service included in the rent. There is no option to opt out. The trash is stated to be supposed to be collected from Sunday through Thursday with the trash being outside in the trash can in a bag by 6:50 pm on each of those days. However, they are far from consistent and often let the trash of the residents pile up at our doors with no explanation as to why they don't show up to collect the trash. This issue has also been brought directly to Brittney's attention on a number of occasions. Yet, this issue has been persistent over the course of my time of living here. Also, I've been going to the leasing office to complain to here in person on several other occasions when she was nowhere to be found. I've talked to some of the other residents as well who have the same and similar complains, but the issues have not been resolved with them either. These photos are the result of the valet trash neglecting to come collect on a consistent Thursday, Sunday, and now Monday. Also, whatever price you're expecting to pay for rent, you can go ahead and add about $100 to it due to the fees that they neglect to mention prior to your move in day.