Communities

Possibly the worst staff that I have ever known. They are very rude to you whether a resident or a guest and act as if the apartments are the new Garden of Eden. They are not. After 2 years they have ruined this place for me. One is even my neighbor and she may be the rudest of all.

We lived here for 2 years. If you believe in energy, you may want to consider not living here. It really was like living in N. Hollywood with only a little more nature. Between the constant policing of the area, cockroaches in the kitchen almost every week ( I am a super clean person ) not being able to put plants on your balcony without a fine, hearing coyotes howl every night ( every night ) no joke... Even heard a few small dogs get eaten alive on the mountain over the years... The property owners are super cheap and if you are 1 day late on your rent (1) you will be publically humiliated with a notice on your door with your name facing out so everyone knows your name, ( talk about no regard for your privacy and dangerous ). God forbid if you have a maintenance issue, it takes them days to get to you and while your waiting don't be surprised if your 1982 dishwasher and garbage disposal break down too. It's an overpriced nightmare. Don't be fooled by the exotic pool, it's filled with nothing but crying babies and teenagers drinking alcohol in cups while swearing. I think it may be built on an old indian cemetery, that's how bad it is. Proceed with caution and look at your rental Bill closely, they charge you for things that they don't tell you they charge you for. Super shady and offensively gross

Luis Rodriguez is a shrewd businessman. He cares about his job but not about the residents. Communication is poor. surely he has hectic tasks and schedules, too much to make phone calls to residents who attempted to communicate via email or phone about urgent issues. Resolution for residents is not his priority. Whatever minimum obligation is required of his position will surely be performed but do not expect much more.Without too many specifics, the reviews from several residents are accurate. Location of this community is great. Even most of the maintenance team are excellent too. Management is solely for profit, nothing about courtesy, relationship and pleasing the residents nor common sense. Amicable conversations will not likely even begin. No beneficial action for the residents are being reconsidered here at Malibu, residents are just incidentals here in running a business. I m finally taking my high premium rent elsewhere after several years of bad experiences with managenent

I have lived here for a few months. I would say that my positive experience was completely destroyed by my new neighbors - a bunch of noisy students who just do not give a f$&@ about neighbors. I am surprised management does not do anything about it and enforce community rules; the most important for them is monthly rent. That is all. I am looking for a new apartment...

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

This place is an absolute nightmare. They require free reign over your bank account and any indiscretion they perceive they will take out of your account with no question or chance of recourse. They have charged us for damages that their own maintenance people have made. It's infested with rats, raccoons, and coyotes. The sprinkler system makes the entire premises smell rotten and floods the sidewalk making it impossible to go to and from your apartment to your car without stepping in the disgusting water. Management is completely unresponsive. They are just shy from being complete slumlords. UPDATE: IF YOU DONT SIGN UP FOR AUTOPAY (READ ABOVE: THEY CAN CHARGE YOU FOR WHATEVER THEY LIKE) YOU ARE CHARGED $100 A MONTH OR $1200 A YEAR. THIS PLACE HAS BEEN AN ABSOLUTE NIGHTMARE

I lived here for two years about a year ago and I had a thought to comeback because if their cheaper rates. But as soon as I heard that Flora (management desk) was still there I gave up all hope! As you take a tour you see all the wonderful pools. But that's about all that is positive to say! The apt are ok with washer/dryer in unit and if your able to be on the street or in the way back, it's pretty quiet. But College students galore!!! That was are main issue is our bedroom neighbor played music till 4am and had his own kreepy security sys with cameras all over (which is a violation) but mgmt didn't do a damn thing about it. Almost like it was their own children renting it. They would rather have a student then a clean couple. So it's out of my hands if mgmt is so terrible they can't protect their own property. What a shame! Good luck!

I can't wait until my lease ends. I took a chance. I went through an absolute nightmare from day one moving in. All the reviews below about staff and management are correct. They are not and never will be, on your side. They are not and never will be, on your side.I know it's hard to find a place to live but you will have nothing and no money as they continue to add fees without your consent. Constant. It's a money sucker and they will fight you on a random fee for an additional $100 on a $2900 tiny apartment. Don't do it. if only the amount of people hurt here could rise up and sue Malibu Canyon Apartments, they'd be shut down. Rightfully so.

10/13/2018 Informed that a $50/year fee is required for package delivery, spoke with Amanda and voiced my dissatisfaction with not having packages delivered to my doorstep. 10/16/2018 Amanda walked me through process for getting packages from their locker. My FOG key would not allow me access to the package pickup facility...."Guess this is not your day" was the response I got from Amanda when my FOG didn't work. Initial start of my oven had the fire alarm going off, called office and a technician brought in a ventilation fan. Technician told me that there was plastic of some kind left on the oven when last cleaned. Power outage on 10/17/18. These complaints are after living here for 2 weeks. I'll keep adding as this will be a break-lease lawsuit against Malibu Canyon Apartments

Do you enjoy lies, awful customer service, and throwing your money into a blender and watching it churn into oblivion? Then you've found your new home, courtesy of Malibu Canyon Apartments! This place is a joke and a SCAM. DO NOT MOVE HERE. I cannot stress this enough. I created a yelp account purely to save you time, frustration, and money. I won't even go into detail on all the insane things they did prior to our move in (should have paid attention to these massive, flailing red-flags and firework show), but here's the gist: -They lied, lied, lied. Pricing, locking in rates, delaying move in date, utilities, charging incorrect amounts that we did not authorize, etc. The list goes on and on. Document and have physical copies of absolutely everything you do with these people. Documents conveniently go missing. Moving out: They will charge you to replace carpets with no damage. They claim pet damage, I assure you, there is ZERO "damage" to those carpets. This costs $550 of your deposit. What a coincidence that just about every weekend you'll see carpets on the sidewalk ready to replace like-new carpets in the apartments (scam much?). They will charge you to paint the whole apartment regardless of damage/dirt. So I guess feel free to destroy the walls, and let your kids paint and crayon to their heart's content. Normal cleaning is the only legitimate thing they charge for. If you already live in this dung heap do yourself a favor and take pictures of EVERYTHING before moving out, and I highly suggest doing the final walk-through in person. Speaking of dung heap, you'll get refreshing whiffs of sewage while living here from the northern tip of Malibu Canyon & Sewage Smell Inc., all the while cockroaches roam free at night like it's the apocalypse. Seriously, do yourself a favor and avoid this awfully managed money pit. You may not realize just how happy you are that you decided to live anywhere else, but I assure you, you will be so, so happy. I recommend checking out Avalon Apartments (there's one just a couple miles south), we moved to one and it is our Knight in Shining Armor. On a side note, the maintenance staff is truly amazing and actually care about the people who live here. That's the only good thing one could say about this... "place."

I love the inside of my apartment and the area (except for the bad reception) but a lot of the reviews are sadly right when it comes to the leasing office and their service. I felt an immediate switch from when we got accepted to the apartments. Before they would respond to me in a timely manner and seemed so helpful and right after we had moved it switched. They never respond to any emails no matter how important they are. The best way to get a hold of them is to go into the leasing office and speak with them which is hard when you work the same hours the leasing office is open. Just kinda threw me off as I had chosen this place for their service when we took the tour. Our shower valve was broken when we moved in which should of been looked at before and we had no service to make a service request so we went to make one physically at the leasing office. I left my phone and everything and the girl kept telling me to make it online and I told her we have no service and I left my phone at home and that I have no hot water in my shower and if she can make one. Finally she did but it just seemed like she didn't want to really help me as she just told me to do it online. But nice area and great apartments, service is another story.. We have had some bad luck so other that we wouldn't have had to see the leasing office as much and notice that. update 12/7/20- still have heard no update from them, they "responded" to me about circling back to me with a response. I as well now have no hot water and a water leak. So many of these reviews are true.

How hard is it to just give a price? Just keep flipping around the rent price. All I wanted to know was how much a 2 bedroom apartment would be with a 1 year lease, move in immediately. Not sure why no one can give me a number. Ridiculous.

The management are complete idiots. Paperwork not signed correctly( their fault only) given wrong information several times about move out date. 3 people in management completely clueless. Never taking blame for their mistakes. Make sure you get everything in writing because their word means nothing and won't admit their mistakes. Over charged for everything on move out !!! Take pictures! Airconditioning never worked Cheap kitchen Do not rent there My son rented there. You know who I am, I called several times, you have my number. You gave him the wrong paperwork, then held him accountable, but you however claim no fault. Different standards.

Lived here for just under a year. Already I have filed two insurance claims both for water damage from the apartment above. Management does absolutely nothing to help. The insurance company was very helpful but they even said that the management company is terrible at responding to claims and very slow. After each incident I was forced to pay out of pocket to stay at a hotel and to replace my damaged belongings. Not once was there any attempt to check for mold even though the water had sat in the walls for weeks. Additionally, the complex was cheaply built. The walls are paper thin and if you are unfortunate enough to get a unit on the first floor then you will hear every sneeze and step from the unit above. I made several complains about the upstairs unit and never once was anything done about it. Management basically told me "too bad". For the price and location of the units you would think the experience and quality would be much better. Save yourself the stress and DO NOT RENT HERE. THIS PLACE IS THE WORST.

This whole entire place is a scam. They show it online like it's the most amazing paradise on earth. All they have is a nice pool and that's it. The apartments itself are absolutely terrible and the residence are also terrible for the most part so many addicts in here it's disturbing, the apartments that sell are extremely cheap. I would rather live underneath a bridge with a warm blanket, then live over here Not to mention, the staff over here is extremely unfriendly. They are so fake and they do absolutely nothing that they are supposed to do.

we moved here 2 months ago This place is very poorly mange , the parking area is sucks, around the trash can is always dirty, inside the apartment is awful , dish washer and washer dryer not working well, air conditioning was damage and they fixed itvafter 10 days, we requested several time for the problems several time , still same ......!!!!!! ee found black widow in the bed room also , i hate this place cant wait to move out !!!!

Really wish I would have read all the reviews prior to contacting this place or renting here. Haven't even moved in yet and already having issues with this place. Nobody is on the same page. Already paid several thousand to them. Signed the lease. And they send you this legal doc that when I showed to our attorneys he laughed at it. Basically trying to get you to sign your rights away. Then I was told since I'm relocating for work from Hawaii, that a co-worker could come in and pick up the keys either tomorrow or Thursday. Then I'm told not until they get the hard copy of the court doc that I mentioned above. Then I call Amanda the manager and I'm told NOBODY else can pick up keys for you, no matter what! Well I work in financial and real estate and I can tell you the way they conduct theirselves is unprofessional and borderline illegal. I'm looking now for another place to call home.

If you like living next to a landfill then this is the place for you. Don't be surprised at the roaches and rodents though.

Do NOT rent here. They steal your money. Horrible customer service. Everyone in the leasing office is clueless and has no idea what's going on. This place is horribly run.

Please avoid working with AJ, he is a sales rep/ leasing manager. I am a current resident of Malibu Canyon and I've been living here for the past 18 months. I've visited the leasing office because my lease is coming to an end and I wanted to verify a few details. AJ was very unconcerned with my questions and was extremely dismissive. This is a reminder to be kind to whomever you interact with. I left that interaction very unsettled and, it is unfortunate, that he is representing Malibu Canyon.

So true what Jason Lopez said about management and what Caleb said about the apartments. I've lived there for 6 years. I'm not going to repeat what Caleb R. said and I agree with every word. Besides, be CAREFUL with moving out!! As soon as I moved out and the move out inspector signed that I should be getting all my deposit back, I emailed the financial dept. and provided them my new mailing address and asked them to send my check to the new address. After waiting for weeks, I checked on the status and they said that they had sent it to the previous address and I should fill out an affidavit form to sign that I hadn't received the check so they resend it. Weeks passed and I heard nothing back. After too many attempts to contact them, they sent me a print that my check had been deposited. I asked them to trace the check because I hadn't even seen the check. I even sent them my bank statements to prove that I never deposited it. They ignored my contacts as much as they could and after all, treated me like a thief. This is how they treat you even after being their client for six years. They didn't even bother to trace my check and see who has deposited it. I'm filing a police report and wouldn't recommend there my worst enemy.

I recently had an unpleasant experience with the management team at Malibu Canyon Apartments, specifically with manager Luis Rodriguez. Despite multiple mistakes in my account that led to personal expenses for unlawful deductions, Luis Rodriguez showed no intentions of rectifying the situation. The lack of accountability and communication from the management team, especially Luis Rodriguez, was disappointing. I had to deal with unauthorized charges in my third-party account totaling $5,122, and despite reaching out for assistance, no action was taken to resolve the issue. Overall, my experience with Malibu Canyon Apartments was tainted by the unprofessional behavior of the management team, particularly Luis Rodriguez. I would caution others to be wary of engaging with this property due to the lack of accountability and poor customer service exhibited in this incident. Not one email has been answer by the manager regarding this matter and in person he said he will fix the errors however he hasn't done anything to prevent my account to be charged unlawfully.

The appliances are outdated, dumpsters are overfilled, the workers fly around on their golf carts and make you, the resident, have to step in the mud so they can keep driving their stupid golf carts to "clean up" and "fix stuff" at the pool. It's funny that the only time I see them doing that though is when their is a 19 year old college girl tanning. Then they will stay at the pool for hours while they "fix stuff". The "adults" around here are always just walking around drunk and getting in domestic fights, you'll always see the cops here. The city has a car that will come through twice a week and right tickets for any kind of BS parking violation they can find, so make sure to warn guest when they come cause they will probably get ticketed. The people at the front desk are clueless, I know they are just going to respond with some dumb automated "We're sorry to hear about this blah blah" I recommend the Avalon apartments which are very close by.

Yelp this place! You will read the horror stories they have going on at MCA! You're welcome! ...

I was kicked out of this community because of a woman who lived there complained to Amanda the Manager that I "stripped by the pool on my birthday". It was my Birthday July 4th and all my guests witnessed me the entire day in a dress which was never even taken off to enjoy the pool. Unfortunately even though my Family and Friends as well as my neighbors knew that this was made up and slanderous, Amanda the Manager believed her and Amanda made sure my Lease was not renewed. When I got the notice in October, I went to the office to speak to Amanda to see why my lease was not being renewed. Amanda confronted me and said "You had a party by the pool on your Birthday?... You stripped by the pool". I was so shocked. I asked her who said this? I also asked her If I stripped by the pool on July 4th how come no one mentioned it to me until three months later? The entire community would have been talking about it but no one had heard anything. Not one word about it as it came as a shock to everyone who was at the Party as well as all my neighbors and my Family. This woman had told Amanda juicy and absoluty untrue details about lots of neighbors being Russian spies Drug Dealers etc. and had many kicked out as I learned later. Amanda proceeded to say that they had video evidence of me stripping by the pool. I asked Amanda to produce the tape of me stripping and she denied my request. I heard shortly afterwards from the security gaurd that the pool cameras were not even working during the July 4th holiday. So Amanda was gaslighting me. I knew there was no tape of me stripping because I did not even go in the pool much less take my Birthday dress off the entire day. I was busy hosting my party with my Daughter, my Best Friend and sweet neighbors. I was also late on my rent a few times which did not help the situation because I was having issues with my Coinbase account overdrawing my bank account twice. So ultimately they were able to make sure I was unable to rent at Malibu Canyon and said it was because of that instead of the stripping RUMOR. But is was mostly because the woman slandering me and Amanda believed her. My neighbors cried when they saw me go. I was very helpful always the one to give a ride if someone needed one. Always showed up when someone needed help. I had one neighbor who relied on my rides she was disabled. Oh well, the woman who slandered me had told me before July 4th that she works for Aimco the company who owns Malibu Canyon as an "attorney". The woman also has rabbits and doves in her own apartment, running and flying around and in the meanwhile she told Amanda about all the neighbors who had unregistered animals in their apartment. But those people did not lose their place like I did. One woman was a good friend and a sweet lady and the cat was only there for visiting not living with her only when her daughter was there part time. This woman is very bad and she still lives there to this day right and she lives right by the pool. She told me that she gets paid to spy for Aimco and unfor"tunately she makes up LIES to do her job if that is even true. Amanda has since been fired too many complaints from community members who had a bad brush with her fierce side. Not very good at discerning gossip. The floors are also very thin, so if you live upstairs the downstairs neighbors complain about noise and another reason to get kicked out. Very unstable. I deserve an apology from Aimco and Malibu Canyon for how they treated me purely based upon a mentally unstable woman's words. Very sad and I know she had MANY people kicked out of Malibu Canyon over made up lies that Amanda unfortunately believed. Very Sad. Life is too short to have bad neighbors who tell lies about good people. My family was devastated I had to leave, they loved to visit and I loved it there. It was devastating and it took me 2 years to not cry when I talked about it. I have healed and I miss my neighbors they always ask me to come and visit. David Stone is an awesome guy. He voted me "LEAST LIKELY TO STRIP" Sonny is an awesome guy too my Greek Neighbor I miss it there!!! . BEWARE it is worse than Payton's Place with spies who make up lies and ruin good peoples reputations. I hope that woman was lying that she was a paid SPY for Aimco.Really messed up if true. Not a stable place to lease a place from.

Incompetence or jerks? Please consider this warning. I had a continuous issues while Iived at these apartments. While I lived here, the management would ignore our requests (it got so bad, we were being billed charges like pet fees that did not apply to our unit). I moved out a year ago AND HAVE YET TO RECEIVE MY RENT DEPOSIT BACK. Management has confirmed that I would get. I have confirmed the amounts and everything with their corporate office but the actual people are so incompetent I have not received it. They I am stunned. I wish we never lived here as a year later I am trying to get my deposit.

MAINTENANCE WORKER WILL ENTER WITHOUT PERMISSION Yup, he walked in while I was sleeping. I yelled get out. HE REFUSED TO LEAVE. I had to shove him out of my place. He didn't grasp the mental concept he wasn't supposed to be there. I told the office and corporate. My response was "we will do better next time". I found a previous Google review of the same worker doing the same thing, he clearly has a history of this.

Do not live here. My wife and I were very excited to move to the complex because its a beautiful place and looked like our daughter was going to have fun there. After our lease was up we decided to renew the lease. Two days after we signed the lease my wife was given 1-2 months to live because of brain cancer. When we asked if they could please let us out of the lease they told us no. We left anyways and now, they have sent me to collections. They do not care about their residents. All they care about is getting paid. I understand that we signed a lease but you would think these people would have a heart. Don't be fooled by the great pool area and clean facilities. This place is horrible! There are plenty of places to live in Calabasas.

Oh my god, is the staff like mentally retarded at this place. I live here and I can't believe how unprofessional and unknowledgable the staff is. Don't get me wrong the amenities and the location at this place is great, but if you have the heart and patience to deal with such a staff that operates at a snails pace and have no clue or information about their management company, well...it's up to you. My FOB did not work for one year, I think I've asked everyone in their office to fix it for me and when it did, the amenities were being renovated and I had to wait another six months to work my key. No one no what the hell they are talking about but they sure as hell know when your rent isn't on time!! Their lease states that we the tenants will be charged a late fee on the 4th day of the month if our rent is not turned in. Can we the tenant charge the management company (staff) for late fees when they don't fix our FOB keys after a year or charge them a late fee when no one in their office can give you a balance of what you owe? Not fair! Don't rent here, save yourself the trouble and headache of having to deal with the staff.

Don't recommend moving in here. 1.Leasing agents are only interested in you at move in to get a $500 commission on you. Once you'll move in, it will take long time with several follow up emails to get back to you with any question. 2.They make you sign court eviction documents even prior your move in. 3.Packages are not delivered to the door, but are left in the locker room. If package stays there for more than 2 day you get billed 10$ per day while the package is there. You have to run to locker room once they let you know its delivered. And management threatens to throw it away. If you order furniture, you would have to carry it yourself from the lockbox. 4. Your lease will be increased 10% no matter what, even if they put your apartment for even less then what you are currently paying. Very hard to negotiate. 5. During winter mold grows on the windows.

Been living here for 2 years now! Leaks started around the holidays & is still going on! They tried to fix it once but it just got worse... just living with puddles around the apartment! Leak in the bathroom, kitchen and in the closet. The worse was when a pipe burst and the water from upstairs went through the ceiling! This is what ur going to be paying for!!!!! They won't send u to a hotel or anything while they work on fixing stuff. U just gotta go figure out wer to go until they finish construction!

Unless you sleep like the dead or have a second floor apartment don't expect to sleep at night. I hear every little thing my neighbors do. It's absolutely ridiculous. But what's worst is the floors creek so loudly it literally sounds like the roof is going to collapse in on me. And when I complained about it they wouldn't get back to me. It wasn't until I told them I was a law student at Pepperdine and that I would be telling everyone to not move here that they actually came out and inspect the apartment. Unfortunately they still won't do anything. Honestly don't be fooled by the pictures online or the model apartments. My apartment looks no where near those, none of my cabinets are hung correctly and the windows rattle and shake anytime someone opens the front door. You are getting ripped off living here. Plus, the pool stuff never works, I don't think I have seen the cabanas actually working once since I moved in. The only good thing I can say is the maintenance staff is very responsive and attentive. I can't wait to move out! I would have broken my lease if it wouldn't have cost me a fortune to do so.

Terrible management. There is no management. Slow maintenance and rude management. They have no time for us they only take the money but no service no customer service! Avalon is way better

Don't let the main pool, and initial kindness of management fool you. This is one of the most horrendous communities I have ever lived in. After you leave this community, you're treated terribly by the management. They really need to send these people to a customer service training session, or get new management. Would never recommend this community, if you're looking for a headache, and more than half your deposit stolen from you by these crooked people. The positive reviews are from incentives for 500 dollar gift cards. I promise they will quickly turn to one star reviews. Never live in this overpriced garbage community.

Where do you start a 15 month whirlpool journey that you watch slowly spin out of your control? I've been reading through quite a few comments that mirror everything a new potential client should be aware of and avoid this property at all cost. Don't be drawn in by the superficial looks of the main office with its clubhouse and resort looking pool. It's all a facade. Be aware of this "Aimco" run property with its false promises and management team that will attempt to lure you in, and then disrespect and disregard your privacy and self respect. My journey started here years ago when the property was just a few years old. It was a great place for young adults to enjoy all the amazing amenities and great outdoors surrounding this community nestled near the beaches and away from the influences of LA. Now that I returned to restart a new journey with the visions of the years past, I only found disappointment starting with the lure of a free month rent. Guess again. Read the fine print only given to you after you sign. At that, read everything. Nothing is like it seems. There are signs posted all over. I was in an auto accident and while using a temporary walker I was ran off the walking path to our apartment by a pack of skateboarders and scooters. I was told that I should have taken a photo of the incident by management, but there's nothing they could do. Security is nonexistent but you pay for it, however, if it nears 10 pm you could see somebody at the Main Pool ( pool #2 or clubhouse)... As for cleanliness in the area we rented for 15 months- 1. Pool #1 was always filthy, furniture including bbq old and mostly broken. And dead honey bees always present and in large numbers 2. The landscaping, general grounds, and areas surrounding buildings 14,15, and 16 were unkept and pretty much dead. Dog feces can be found everywhere even on the walking paths. 3. The downstairs apartments are like living in a auditorium where sounds can be heard day and night and trash and liquid can be found on your balcony and furniture after each performance upstairs. And what they call landscapers use the balconies to blow their grass and debris into. 4. If they do anything in the way of renovating other apartments, expect extreme noise early morning until late at night from all activity and trash everywhere that is not always cleaned up. Note - The trash cans used by residents are exclusively used by all maintenance Lastly, don't expect the front office to answer the phone or resolve problems. This includes all management. Remember you will be treated as if it's aways your problem or your fault that anything happens. Nobody else is complaining, or it could cost too much to fix right now. Or we're working on that and it should start sometime soon we'll let you know. Much more one could say...... Enjoy your stay if this is your choice

By far the worst place I have ever lived! So loud and noisy, a bunch of Pepperdine students they cater toward with no care of families. They let some people get away with murder while harping on average families trying to live their lives. Yelp has way more bad reviews. They have wrist bands for the pool that you have to use and if you lose costs 200 dollars. You have to pay to park in your own community and if you want ups packages expect to pay for a locker. This place is so money hungry. And with 900 units it wont be quiet, especially with the paper thin walls and fake hardwood floors top and bottom expect to hear your neighbors ALL THE TIME! I cant believe how happy I am that I moved from there! The maintenance is great but the management is far from good and play favorites. If noise and getting takin advantage of is your thing then you found your place. But I will advise against it. Cant stand that I put up with it for as long as I did! Not to mention the cops down there every other week, with 900 units and mostly college kids, what do you expect I guess. Wish i was warned, went to look at the place on a Saturday when it was quiet. Guess they were all hungover. Dont expect A-Man-Duh (Amanda) to do anything for you but shrug her tall man shoulders and say they can rent your place to someone else

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. Ignore the fake posts about the "emaculate" grounds. leasing staff will feed you lies about how great the apartment is and rush you to sign, and as soon as you do it will be next to impossible to ever get ahold of them again.

It's been 2 years since I moved out and I'm still pissed about the entire ordeal. Do not rent from this place. They are evil. I still can't believe they sued me for something they promised me would be okay. Never in my life was I so badly mistreated. I own rental property myself and know the value of good tenants, I have been a tenant many times before in other places. No real estate, housing experience in my life has caused me the level of disgust and resentment I feel toward this company. I am not a disgruntled former tenant. I am one of MANY pissed off tenants and former tenants. Check out the other blog sites - they all say the same.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area. PS - Malibu Canyon offers incentives to leave good reviews. Do not be fooled by all good reviews.

After living at Malibu Canyon Apartments for three years, I had to move for medical reasons. In that time; my apartment had one major leak from unit above, dishwasher replaced twice, three sink leaks, one refinishing of the tub in the master bath, drywall replacements where the nails from the walls were popping out and major cracks whenever there was an earthquake. 50 documented service repairs. Overall the office staff is helpful, the maintenance staff is excellent. Upon my move out, I really did not think I would get back my deposit because they tried to charge me $500 to remove my BF's name from the lease when he moved last year DURING THE PANDEMIC. During the pandemic I paid my rent EARLY every month!!! To receive a BILL of $995 of which $1,196 was a "notice fee" shows that the management company (not even local) will try to get when they can whenever they can. I am an extremely clean person and always take care of my home. There's a charge for $180 DRYWALL repair, $130 for cleaning AND $180 to remove trash (one potted plant). Also, in response to the mail theft in the reviews, it has been going on for years. They don't care. There is a Facebook group that documents this with photos. They also have a car break in problem so if you cannot pay for a parking spot and park in the street be forewarned that your car will be broken into. There is one security detail for the 950 units and he is off by midnight.

I originally left a 5 star review on there website after a few months of living here with relative ease. Only to now have our rent raised during a global pandemic and economic disaster. Terrible renewal offers and literally the worst response times I have ever seen. Complex demands two months notice but takes 2 weeks or longer to get back to me when I have questions about my lease. The amenities have been extremely limited, closed or downgraded even before quarantine (Turns a spa into a barbecue grill area???). Much better and more affordable options, go somewhere where you're treated like a person instead of a cash cow.

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

UPDATE: I paid $3,150 as a deposit last year when i signed the lease. After charging me an extra $837 last month, they returned to me only $143.9. $4,000 altogether and i got less than less than 4% of the deposit back. Don't try to argue with them cauz they would promise you something and forget about it in one second.

From the apartments, to the management. What a horrible overall experience. I have never dealt with such unprofessional, rude, and all around disputable staff. They are not willing to help you with any concerns, and treat you as if you are a dog upon leaving their community. Absolutely appalled by how I was treated. I do not recommend this community for anyone, if you care about your sanity. This has been the most horrific living experience I have ever dealt with. I don't say this lightly.

I requested for my apartment kitchen sick. No body come to fix. It been 3 days already.

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

PLEASE READ AND DO NOT FALL INTO THE TRAP. Please see photos supporting my review. Where do I begin with this place. When I originally moved in I was quoted 2200 a month, after parking, sewer, pest control, gas, trash, add service fee and insurance it was 2,469. With that being said obviously it was off to a bad start. I had my key fob and wristband stolen from the pool area, which I reported to them immediately and they charged me 200 for the fob and wristband. The unit above me had a leak in the tub causing it to drip into my unit downstairs. It took 2 days for them to repair and the ceiling was brown from the water damage which they never painted. The parking spots are small and I have a large SUV. In September of 2019 when the spot became available next to me which was for larger vehicles, I went to the office and spoke to the receptionist to change to the spot next to me since it was vacant. I was told to speak to be manager Amanda on scene. I wrote 4 separate emails to her asking for the spot with not one single reply. I know it was a good email because we had corresponded with it before. Like most single parents I do not make a lot of money so things are tight. At this location they allow you to pay rent thru a portal online. Sometimes I have been late and pay their late charges which I have no problem with. On the 4th they give you a demand letter to pay or quit and give 3 days to pay your rent. In or on feb 8th around 530AM, I Sent a payment scheduled for that Monday the 11th (because I deposited my check on the night of the 7th to cover the rent) through THEIR system which gave me a confirmation number at the completion of my session for the total amount due. This was before their office was even open for business on that Friday. I assumed with their confirmation number payment was received and all was good On Feb 22nd I received and eviction notice from them saying I had not paid February rent. I immediately contacted Jamie Braswell and addressed my concern. I was informed because it was not paid on the closing day of the 7th the eviction process started on the 8th. When i informed them I had a confirmation number with time stamp saying it was before they opened, their response was it was to late at that point and process had already been started. I said In no way was I trying to defraud them and would like to settle this. Their response was I needed to pay February rent, plus legal fees for their eviction process AND rent for March up front 7 days before it was due. I've never heard of such a thing. Om Feb 25th at 1045 am i informed them I did not have that kind extra money laying around and could not pay that up front. If they were going to bully me into paying up front a week in advance I would have to vacate the premises. Now for an agent who was so sensitive to time and responding they did not get back to me for 3 days later. Since I had not heard from them and they were going to bully me out of the premises I vacated Monday the 25th. After that on today March 1 I received a an email with a 14,588 balance for my lease which is through August. This place is all about money and not about helping the common person who at time may fall on hard times and struggles. Jamie Braswell saw an opportunity to bully me out of my apartment and took advantage of it by demanding money upfront knowing I did not have it. I had already vacated the apartment when I heard what they did was against the lease asking for money up front. If your thinking about this place please look elsewhere, and save yourself the emotional pain and grief. Learn from my experience of how bad this place really is.

Read the negative reviews. Living here, if you could actually call it that; is really awful. Some compare it to a trailer park. That is an insult to trailer parks.

I lived in this complex for about a year and my feelings have definitely changed for the worse over this course of time. There are coyotes everywhere, the trash is constantly overflowing and not regularly emptied, and the move out process was full of hidden charges. I had my apartment inspected prior to move out and they said I would only be charged for any damage to my walls that was larger than the size of a quarter. Well, now after move out I have been charged $248 for a scuff to the wall and a screw hole. What a cheap complex to nickle and dime you for normal wear and tear, and let me tell you I left this place spotless upon leaving. I truly hate when large complexes treat their residents like this because so many pass through. I think its poor policy and sneaky ways to keep more of your deposit than they should. I also spoke to their move out customer care department and all they would say is that this is outlined in the lease and that they were sorry. Overall, choose somewhere else.

Do not live here. First, when we signed the lease to live here, both my roommate and I signed up for a parking spot. However, they only gave us one parking spot when we moved in and told us they had no explanation for not giving us both. On the first night here, my car was severely keyed on all doors and the hood. The damage was over $4k and I am a law student living off student loans. The office refused to help in any way, there is no security throughout the whole place, and the staff was not kind. Second, after I got my entire car got repainted, my car battery died and my car was stuck in the parking spot. In these two days it was dead, my car door got "dinged" so badly that the paint was entirely taken off, not just a scratch. $400 more to repaint my entire door. We know who it was considering my car was dead and not going anywhere, there was 0% chance it happened somewhere else. The man who parks next to me refused to pay, and the office would not do anything about it again. Now today, he scratched my roommates car door. Once again the office is not helping us at all. The man who keeps hitting our cars claims he "needs" that spot because the spot we have is tight and the office took his side despite the damage and stress he is causing to us, law students with negative money. You lose the right to say you "need" the spot when you are causing severe and expensive damage to others cars and the office has all the power to remove him from the spot. On top of all of this, we still only have one spot for two of us, so one of us has to park on the street every day which the office still did not explain or resolve. Besides the thousands of dollars of car damage, the staff replies to residents unkindly and sassy, it is very unprofessional. They don't work Mondays for some reason. We have had a nasty bug problem. They shut off the power to the whole complex one Saturday afternoon and didn't turn it back on until Sunday morning, giving no notice to majority of residents. Maybe they have a thing for not helping out females, maybe it is because we are young, who knows, but 0/10 recommend living here.

The community manager, Charise, did reach out but it was the standard email. Definitely could tell it was just copied and pasted. My friends got it, and they sent it to me twice. Instead of asking what they could do to help or anything, they literally just gave me instructions on what to do when I move out. It was very cold and inconsiderate. They could literally care less and that is what everyone keeps telling me. Were those instructions going to solve my problem here? OBVIOUSLY NOT

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

I have finally moved out of this apartment and couldn't be happier. Their new rent rates went from $2000 to $2400. I moved in there nearly 3 years ago and rent started in the low $1900s. We had a noisy tenant below us who would play music and have people over till 2am and malibu canyon did not make any effort to have them comply to the good neighbor agreement. This was an ongoing issue for a year that made my stay unbearable. It was almost like it was an inconvenience to them when I would report it as I could hear it in the tone of their voice. I wouldn't recommend this place to anyone. It's a rip off and they will jack up your rates over 15% each lease renewal.

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

I rented an apartment here in the mid-1990's during my days in law school. I then rented a 2 bedroom 1 bath apartment about 2 years ago. About 8 months into my lease, I asked to, and was approved for, a larger unit with 2 bedrooms and 2 bathrooms. I fully completed my lease term and asked if I could sign up for a 1 bedroom apartment for a new lease. They termed it a "transfer" and "denied" my request for a transfer, instead telling me that I either had to renew my lease on the 2 bedroom, 2 bath that I no longer need or be stuck with a higher rented rate, month to month. I've never been treated with less regard for my business and am now exploring other communities in the area so that I can move into a 1 bedroom as that is all I need at present. Bottom line, they'll "let" you upgrade but won't "let" you downgrade. Matt B.

Absolutely horrible, the AC broke for 3 weeks in the middle of the summer and nothing was done about it until a maintenance man was flagged down in person. It is impossible to speak to anyone at this complex the staff don't answer phone calls or emails.

Do NOT rent here. Front office took our money and never called us to confirm out move in date. When we DID get ahold of someone they tries to raise our rent because they had the wrong move in dates for us. We never got out refund back. Even after going through the BBB. Aweful experience. Don't let the amenities fool u. They are there for a reason!

I regret to inform future residents of Malibu Canyons Apartments about the concerning experiences I have had with the management team, particularly Luis Rodriguez and Francis Bloise. Throughout my tenancy, I encountered various instances of abuse of power and disregard for tenant rights, which I feel compelled to share to prevent others from facing similar challenges. Luis Rodriguez, the manager in place, and Francis Bloise have been uncooperative and dismissive when addressing legitimate concerns regarding move-out charges. Despite providing evidence of a clean unit through a receipt from a professional cleaning service, they insisted on imposing cleaning fees that they admitted are standard for all units, even though such practices are unlawful under California law. Furthermore, interactions with Christian in the leasing office revealed a pattern of arbitrary rule enforcement, where new rules were created to avoid fulfilling responsibilities. Christian's refusal to accept payment via money orders, citing nonexistent rules, only to backtrack upon escalation, reflects a lack of professionalism and adherence to legal guidelines. Jamie, another staff member, demonstrated a lack of attention to detail and care for current residents, focusing solely on prospective tenants. When it came time for me to move in, crucial information and access were withheld until the intervention of a manager returning from vacation, highlighting a lack of accountability and communication within the team. Elena's misguided response to a request to report managerial misconduct by providing the contact information of a maintenance person instead of a superior raises concerns about transparency and accountability within the management structure. Francis, working in the billing department from Denver, failed to adhere to California rental laws by charging painting fees after three years of residency, contrary to regulations outlined in deduction rental laws. This disregard for legal obligations reflects poorly on the professionalism and integrity of the management team. Lastly, Luis Rodriguez's reluctance to address issues promptly and effectively unless directly confronted demonstrates a lack of proactive management and a disregard for tenant well-being. His handling of a significant billing error only after personal intervention further underscores his inadequacy as a manager. In conclusion, based on my experiences, I caution prospective residents against leasing at Malibu Canyons Apartments under the current management team. The lack of transparency, adherence to legal guidelines, and commitment to tenant satisfaction make it a challenging living environment under the supervision of Luis Rodriguez, Francis Bloise, and their team.

Just to recap... The first 1.5 months living in the community were horrible! We had terrible neighbors below us that continually harassed us. I.e banging up on our floors with practically Every step we took, Smoked cigarettes and other types of drugs. They loudly played video games, shouted through many domestics (at all hours) and liked to use their BBQ. With every issue addressed we were told by staff to await a resolve. And we did. However through our tried patience we decided that our lease length would be unbearable. It wasn't in our best or safest interest to remain. The company after MUCH negotiating 'let' us take a 30 day notice of intent to vacate. However before the date we noticed this couple moving. Obviously evicted and hoped all the issues were resolved. So we (my husband, 2 young girls and I) went to speak with Tamara about perhaps continuing our leasing agreement. We wrote her our intent and figured a happily ever after.... Until the very next day! It's now 20:00. Our girls just settled into bed, (a 15 month old and a 4 yr old- If you have children you understand how important and difficult maintaining a routine can be.) When suddenly we all hear this loud bumping and scraping from below!? Service people? Come to clean and paint at this hour!!? We were so angered as this session (and my girls) went on past 22:00! Early the next day work resumed in the downstairs apartment. Assuming another painter as a strong odor filled our apartment. Though this smell was different and more powerful than paint. Within the first hour I was feeling ill and lightheaded. we remained thinkng it would soon pass and opened all our windows, doors and turned the ceiling fan to ventilate. As the second hour passed I was awed at just how heavy this vapor was, and called my husband at work to explain. our apartment became completely unbearable, and had no choice but to leave. Returning a few hours later to this still present odor. Even along the walkways outside you could smell this! Now of course we totally understand the apt would be in need of a reno. We expected some noise and sorting but this situation was beyond a nuisance. The next morning I called Flora Bialo of this issue. I was understanding of the needed reno. She informed me that they had reglazed the bathtub. It then became apparent that we had not endured just paint fumes, but more hazardous and dangerous chemicals! She assured me that they used no harming materials?! (Mind you all reglazing materials are hazardous! people have DIED from exposure) and asked if there was any odor still present. I replied that there was tho not as overpowering as the previous day. She then said she would contact maintenance about this issue, and if there was nothing more she had another call coming in! My husband asked for the msds from Aiesha Williams. It took her a week later to get this to us!! With the msds now available, we're completely shocked that there is not a required notice or signs present during 'reglazing'. Meanwhile we have not been well. Those first days we had headaches. loss of appetites and were extremely irritated. We've since had itchy throats and dry coughs. We have a doctor that will verify the severity of these complications. There definitely is NO consideration to tenants on these kinds of matters. With the presence of small children you'd think they'd be more courteous! We have been harmed and misled. And we're sorry this situation hadn't occurred sooner, as we would have continued our intent to vacate. Resident relations have STILL not responded!

I have lived here for a year .. the pros: pet friendly , amenities, newly renovated and great location cons: no cellphone service you have to connect to wireless, management is rude and never returns your calls or answers the phone, maintenance never shows up at the appointment time you make and when they do they are always clueless and cannot fix the issue - example they had to fix my AC three times and still have not be able to figure out why my closet light is leaking water. Also maintenance will come and go as they please even if you tell them not to enter you place they don't care and yes they brake/move all your stuff around.

The good: The location is lovely, the grounds are well kept. The maintenance team is helpful and quick to respond. The amenities are nice. The bad: I've lived here just over 2 years, and the power constantly goes off as a precaution due to high winds. Most of my neighbors and myself have purchased generators after losing multiple fridges full of food. The management team is not very communicative or helpful. My water has been turned off twice in the past week for the full day with no prior notice, and when I asked the management company, they said that they had no record of it and that the water should be on. But it was indeed not on, and the only reason I knew it was going to happen the second time is when I saw the plumber walking into our building. The management company didn't offer any sort of credit or assistance for the water being off or for us being without power for two weeks. They also had the trees trimmed with no heads up, and the falling branches damaged my balcony, the furniture, and broke a potted plant from my late grandmother. I had to ask multiple times for reimbursement, even though sentimentally, it can't be replaced. The mail room system, you have to pay fees to use it, but there's no where else to have packages delivered. It constantly glitches, saying you haven't paid the annual fee, and it will not release your own packages to you until it's paid. Your own packages that you paid for. I have had to call them 3 times to get them to release my packages, because my fee is always paid on time and they tell me it's a glitch, but still can't give me the code. I had to repurchase holiday presents before going out of town bc my packages were being held hostage for money they in writing told me I didn't owe. And when stuff isn't put in the lockers, it gets stolen! I have high ceilings and was having an issue with the smoke detector. They came and installed a new one on a lower part of the wall so they wouldn't have to use the ladder to reach the high one. They took the high one off the wall and just left a huge hole! I requested maintenance 3 times to come fill the hole and eventually they just came and put ANOTHER smoke detector in the hole bc it was "easier and cheaper than fixing it." I'm nervous to leave this review bc I'm moving out at the end of my lease and I know they will likely hold this against me and keep my deposit or even charge me more based on what others have said even though I have kept the apartment in great condition. I'm posting pictures here of how I've kept the apartment for public record.

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's not a smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

Amanda should not be in a management position. She does not know how to deal with tenants in emergency situation and is beyond rude and seems uneducated in consumer relations. When our car was stolen Sunday night from our parking spot she was more concerned with "managements reputation" then taking action to prevent this horrible type of thing from happening again. Wrong approach! Maybe someone in Aimco will decided to put up cameras here at LEAST at the EXITS and ENTRY of drive way- so you know what's going on. This is a dark canyon at night. And this happening is SCARY!!! To the Community, I am putting this out there so that this doesn't happen again. Be advice and on the alert if you see anyone in the parking lot going from car to car at night call the police.

DO NOT LIVE HERE. Your rent will go up every time you renew. The parking spaces are not wide enough for wide vehicles. They can squeeze in and just bang the next car to it, I guess that is okay.??:( There is a major guest parking problem. People double park on the dirt side of the Las Virgenes Rd. because too many tenants have cars. Gym is great if equipment are working properly. There are mutt mitts but dog owners do not use them so walk around and you will smell dog doos. Trash bins are always overflowing. Supposedly non-smoking complex but who will patrol that? People still smokes, you cannot open your sliding door sometimes because the smell of smoke or sometimes weed/pot smell???? Pool set-up is great, but big deal. Moving out.

I agree with all the the pros and cons that has been stated on yelp. While I enjoy living in my unit, its location and amenities I can't say the same about management and the lease renewal process. Few things for potential leasee -If you choose to rent, pay attention to all the emails, deadlines and payments you made when signing the lease -Parking does not come with your unit, even if you have a 2 bedroom -Only internet options are Spectrum and AT&T -People often have their pets off leash and does not pick up after their pets -Unless you use the gym during the day & at odd hours it's usually packed -Management will email and text consistently 4 months before your lease ends to remind you to renew. Someone even came to our unit at 9pm on a Saturday night to post a reminder to renewal. -You have to give notice to vacate at least 60 days before your lease ends -They will not negotiate the renewal amount even if you show them their own ads with exact units in your building for the same or a lessor amount than what you're paying Good thing there are plenty of other luxury apartments around.

They will not return any of your security deposit when you move out. We kept our place spotless and they charged us our whole deposit

My contract was end at Aug19th,2019, I moved out early on Aug 2nd, I returned everything ; keys wristbands and paid all my fees also giving my forward address for deposit return; the office told me my deposit returned in next 6-8weeks, till yesterday I send them email to notify them they just reply me say it is undeliverable because they cannot figure out the right address. If I don't send this email, they probably never tell me anything about this.

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

TL;DR - rent too high, staff doesn't care, residents are white trash, deadly insects inside are the norm. These apartments are awful. I've left many service requests over the years asking for various things to be fixed and not only do they not come when you had specifically set a date for them they do not call to tell you they won't be coming. Our clothes washer broke and I gave them 2 days notice that it was broken and to fix it, didn't hear a single word from them for a week. I made another appointment and 3 days after they then decide they want to show up and fix it. I was told that a maintenance worker had a family emergency and they were short staffed. I believed it at the time, but this is obviously not the case because it's happened every time since then as well. The front door doesn't fit inside the frame very well and you can clearly see the outside as well as a gigantic crack in the bottom that the weather stripping is too short to cover. Of course many days after I set an appointment they decide to show up and "fix" it. All he did was move the weather stripping to the side that needed to be covered. That did absolutely nothing as it just moved back. He tried fixing the front door and all he did was move the handle this way or that a little and now if its unlocked you don't even have to turn the handle for the door to open. My cat can open this thing no problem. A few weeks ago I had made an appointment for them to fix our dishwasher. The bottom never drains of the disgusting water and leaves food and a horrible stink backed up in there. Naturally 4-5 days after the initial appointment date someone shows up and all he does is fix a filter. This did nothing for the gross water back up because this place is cheap and they refuse to give you new things, assuming you're the problem all your appliances are falling apart. The appliances are likely from the early 90s and were falling apart even when they bought them. This place is black widow central. I've had 4 massive black widows within 2 feet of my front or back door over the past few months. Of course they can easily get in with that gaping hole in the bottom of my front door or the gap between the A/C unit and the wall that I can clearly see through to the outside. The kids that live here are horribly misbehaved. They would throw trash on my patio on a daily basis. I called the front office telling them some kids were leaving trash near my house. They have a guy come over and he asks the kids if they were throwing trash, naturally a child being a child they lied and said no and that was the end of that. Still trash on my patio everyday for the next few weeks. It escalates to food being thrown at my door, sauce packets being stomped on at my front door and gum being wrapped around my door handle. I have pictures to prove all of these things. I've never once interacted with the children around here so they have no reason to be harassing me. The Waste Management people seem to come once a week if that. Garbage piles up in my house because the dumpsters are CONSTANTLY and literally overflowing. People throw out their closet doors which have floor to ceiling mirrors leaving glass all over the area in the process and completely blocking the entrance to the dumpsters. People that live here are trashy and leave furniture and things like that outside of the dumpsters. I guess no one in California has heard of paying it forward or being a decent person and donating these things? No one is going to pick up your nasty couch after it's been sitting in front of a dumpster. You've taken a perfectly good piece of furniture and have thrown it to the wolves. Use your brain. They pride themselves on being smoke free, what a farce. People smoke and drink here all the time leaving beer bottles on people's steps and in their parking spots. Paper thin walls. I can hear the people above me peeing believe it or not. It's pretty disgusting. I've lived in much cheaper places that are far nicer and whose staff actually cared. So not worth the money they charge.

First and foremost, expect to lose the majority of your security deposit. They charged my apartment on move out nearly $150 for "scuff marks" which is clear normal wear and tear and I have never encountered another landlord charging tenants for something such as that. They tried to charge us with all sorts of other things, most of which I was able to get removed with a lot of hard work, however I would imagine most people would end up getting charged for these without knowing. Secondly, there is 0 parking near most apartments. You can park on the street but face steep fines for street cleaning if you are not super careful. You can pay a ton of money for parking spots, but if you dont select the 'covered' spot which costs more they will either put your spot far away or like me you end up next to a dumpster with animals living on your car due to 'limited spots' even though most spots seem to be open. Lastly, shortly after moving in next to a pool and hot tub, they decided to remove the hot tubs due to it being 'too expensive', so we ended up not being able to use the amenities for the majority of the year as they were under construction. All in all this place is a huge money grab. the apartments are the cheapest in calabasas but after all the expenses, Avalon down the street would have been a much cheaper and more quality choice.

Update only: despite the message on Yelp saying they would pass along my message and have an employee reach out to me months ago, no contact has been received. Let me again reiterate the disappointing experiences I have had with every single interaction with the company.

Well I never thought of taking the time to write about something... I had no choice. I travel alot for the company that I work for.. I am at home probably 4 times out of the month. So recently I hase set up to have my bank sent the company my rent payment automatically and for some reason I wrote the last 2 numbers incorrect so the check never got to the management company. I got a notice posted on the 5th day that I was being sued I immediately contacted the management company via e-mail and let the Tiffany -Assistant Manager know what happened (no symphathy) we are not in L.A. where these gettos people try to live off the rent by not paying we are in CAlabasas... I can prove that my bank sent out the check... she did not care I had inccur the legal fees on top of me paying $1660.00 to an uncomfortable living.. I am only there 4 days out of the month my tenants upstairs always stopping on the floor man I can not get any rest... I had to pay $650+ of legal fees on top pf my rent which I paid obviously late on the 13th becuase of this filing. Legal fees, rent, late charge and who know what else they added their. So here comes my rent for January I paid it on the 3rd and today is the fifth just came back in town find the envelope inside my apartment because I did not pay my water bill of $46.00 they are returning my rent back becuase it was not the exact amount. this is some bullshit I feel harrass.... I know I have rights am I so ready to go to work and sue them for harrasment never heard of a management company not accepting the full rent because the water was not included. I tried to read my contract and it does not state that they can reject my rent because the water was not paid at the same time. Little advice for people that travel so much a courtesy call or e-mail will help... I know you have my e-mail on file Mrs. Tiffany.... let's be reasonable here... also please to those tenants above me stop the noise... I have to sleep somewhere else becuase of the noise upstairs... How do I get out of this lease this is not working out for me.. If I have to go and sleep somewhere else.... Building 5

DO NOT DO IT!! Believe the negative comments! The people were nice and helpful until you sign that lease. ONLY RENT WITH THEM IF YOU LOVE LIVING WITH PEST PROBLEMS (roaches, cockroaches, rats, raccoons), BEING FRUSTRATED, and PISSED OFF! MAKE SURE IF YOU WANT TO MOVE OUT to put your 60-DAY NOTICE IN!!!!! WE WERE CHARGED OVER $5000 FOR A NOTICE FEE for not giving them a 60-day notice! Then they ignored us for 2 1/2 MONTHS! Super unprofessional. We reached out to Tatiana, Alyson, Aj W, Tim, the office, and the corporation. *crickets...crickets* I moved into my apartment for less than 24 HOURS, Cockroaches started coming out of the shower drain, and some were dead in the tub already. I was disgusted but was told it happens. Long story short, their apartments are infested with roaches. Other neighbors and people in the apartment, ALL HAD THE SAME PROBLEM! Also, they will lie and mislead you. Tatiana will smile in your face, act like the sweetest person, and be super available to talk to you BEFORE you sign your lease. Once you sign that lease, GOOD LUCK on getting in touch with anyone, but maintenance. The maintenance workers were so nice and helpful. The maintenance workers, the gym, and the playgrounds were the only good thing about that apartment!

I have been at Malibu canyons apt for a year now .. It is pet friendly, nice amenities, and great location. I truly enjoy living here except for a major ongoing issue I am having with this complex. First management is impossible to get a hold of I always have to go in person to speak to any one. My issue is maintenance. They are flaky, ineffective and enter my place whenever they want even when i put in writing not to enter when I am not present. They do not tell you they have been inside either I only know because all my stuff has been moved and riffled though. bottom line if you have any issues do not expect management to do anything and be ok with random men going into your apt and moving all your stuff around whenever they want.

It is obvious that this large corporation based in Denver has a vested interest in trying to keep their ratings high...anyone giving this place a high review works there. Honestly, this place looks nice from the outside but the service is awful. Takes 2 days to get a light bulb (that you can't buy at any normal store) replaced. My refrigerator filter was never replaced after 6 or 7 requests...they were out. Took 6 months to have microwave replaced after there were cracks in the handle & door. Management are complete bullies, especially Flora. The leasing agents answering the phones are completely useless in helping current residents. It is difficult to get a live mgmt. person. The pluses are they will take some with bad credit and section 8. Sometimes loud...cops called often. Will raise rent $150 / year. Has lots of unknown miscellaneous charges per month that are not explained...service fee, pest control fee, parking fee...oh yes, and if you have a pet, welcome to an additional $65 / month.

Dissatisfied!!!! False service promised, THEY DID NOT COMPLETE services for air filters, smoke detectors, and lighting water heaters. They do not have records or receipts of these services upon requesting proof of service after noticing I've had respiratory system issues for the past month.... No one in management has a sense of urgency for your concerns. They don't seem to care about resident safety or health given their delay in response to my urgent concerns. All they care about is occupancy. There has been recent past incident that I've been made aware about a resident with GUNS. In my opinion this could have potentially put me and other residents living above in danger and failed to notify residents. I have tried to address major concerns both in office and via email with Adam Schultz, Area Vice President and have not heard back since 11:58am this morning. Goes to show resident safety and grievances are at the bottom of their to do list. NOT A PET FRIENDLY PLACE AND AMANDA BEGIN SHOULD NOT BE A MANAGER. She fails to properly identify disturbances and goes into my resident portal account unauthorized adding notes as if I entered them..... Most of not all of the management team here seems to only have Retail management experience which explains their lack of hospitality...

IF I CAN CHOOSE, I'D GIVE THIS PLACE ZERO STAR! Pls believe all those ppl who have negative experiences with this place. They are all true. They only have a very nice large pool and a very fancy office to lure you in, LOL (like i was lured), so you would want to stay. After that, everything is MONEY. Late fee - money. Car spot - money. Services - money. Lost things - money. Just don't, please! For your own sake!

Keeps getting worse. The electric gate on the first pool has been out for over a week, just been out again now to go in the pool and the gate is still broken on both gates you can't get in. I also noticed that the pool rope has been tied around the gates from the inside to stop you from opening it. There has been no notice up to say why the pool area is closed. One of the ellipticals a has been broken for 4 months, the treadmills work sometimes, they gym itself is absolutely filthy. The trash and coyote problem is out of control !!! See attached pictures.

Let me start this story off with this, NEVER GIVE THIS COMPANY ANY PERSONAL INFO! Not even a phone number! They will charge you a deposit and a application fee and then deny you on some wild explanation that makes no sense (like having bad credit but you have almost the highest credit rating available). Then after they hold your money ransom for a few days. You will get TONS of telemarketers calling because clearly they sold my cell number the second they had it. Now weeks have gone by I GET AROUND 30 JUNK CALLS A DAY and my money has still hasn't been released. All and all if I could give this place a zero I would but I am forced to give this trash they call a "company" a one star because they are good at stealing money and selling personal information fast. Whoever runs this scam is human garbage. Don't fall for this ploy to get your personal information.

DECEPTION!!!!! 0 across the board!!!! No help no phone service not a friendly place ... If I could give a 0 I would!!! They make no efforts to work with you or get your needs/ request filled. I had asked for things to be modified on my rent such as removal of a pet and change of a parking spot which they did not do for months. I asked to have gym equipment replaced, fixed, and/ or updated and of course it did not happen. During one of their services of having the car ports cleaned; one of my cars were damaged in the process. The biggest concern is the deception of their team and their "lease renewal" process. My experience.... I have recently moved from the property and I had received multiple notices of an early renewal process and benefits however in the notice it gives you a date that is after your 60 day marker therefore make you think that you're getting a deal when you're actually being deceived into thinking your 60 day marker point is actually later than your 60 day/ the time you have to renew your process so if you plan on staying with the company which I do not recommend for multiple reasonings Make sure that you keep track of your actual 60 days as opposed to The day that they state on their supposedly early specials of renewable terms... Another really good thing to know about Malibu Canyon is the lack of phone service and cable/Internet services they do not tell you in advance of how difficult it's going to be for phone service living in that canyon majority of the time I had to be on Wi-Fi calling or Wi-Fi anything in order to get any sort of service and or connection therefore if you are in a business that requires Internet or phone services Malibu Canyon is not the place for you I had experienced that the hard way in the last seven months

DO NOT MOVE HERE. Worst management I have ever dealt with. AIMCO is terrible with communicating and will charge you for everything. Ridiculous service fees make rent at least $150-200 more each month. Consider this when you hear the fee you will be paying for rent. During this pandemic, all 4 pools and the gym were closed for months and management said that rent only covers your apartment and does not cover amenities so no one gets reimbursed whatsoever. Funny because when they show you the complex, the pool is the first place they bring you.... they literally sell you on the amenities and then say that they are just a perk when it comes down to it. Our rent was raised 13% in 2 years of living there, and was raised another $100 in the middle of the first COVID-19 shutdown while we (and most everyone) were unemployed. We moved out (thankfully) and just got our final account statement showing what we got refunded from the deposit, and we were even charged a "final move out service fee" of $20. While $20 is nothing comparatively, this is the silliest thing I have ever heard. We have given thousands of dollars to this company already.... but sure let's pay you to move out as well. READ THE REVIEWS AND BELIEVE THEM. Move elsewhere and get much more for your money!

Extremely tired of kids screaming and running around until midnight. The security patrol doesn't even answer the phone to assist. Office staff don't do anything about it. No silence and quiet time after work. It is more stressful. I wish I could move out immediately.

If you like to live in kindergarten, Malibu Canyon apartment is the best place

One of the worst experiences I've ever had to deal with, when it comes to property management. STAY AWAY FROM THIS COMMUNITY. Their management alone, is enough to tank this place. They are unprofessional, rude, and overall created a very unpleasant experience. DO NOT MOVE INTO THIS COMMUNITY. They are truly crooks, and some of the most unethical people I've dealt with.

Please get away from this community as much as possible. The leasing company is unsupportive and unresponsive. They won't be able to return any fees you paid, including the security deposit. Huge cheating experiences dealing with them.

I don't know where to start. The manager Luis doesn't provide any help or answer phone calls, and the other guy named Michael is just completely useless in the leasing office, and chooses to continuously be rude to customers when customers need to be infuriated about a certain situation. This is not the first time, as he just doesn't want to do his job, and when ever approached, he will do his best to make sure you know that his job doesn't require him to help with whatever you need, but that you need to contact someone else.

Waste of Our time. Misinformed. Expected to see a 2 bdrm / was shown a 1 bdrm not to mention the agent that assisted us barely wanted to show us a unit and had been gossiping with other agents about units to show us.. you know that inside bullshit... not to mention when we walked in we stood in the lobby of all agents view for about 15 seconds before being greeted.. and staff was late returning back from lunch in which hit into our appointment time.. we're good!!

If you are looking to rent an apartment here, I highly recommend you don't. A huge mistake!! Bunch of shenanigans.

My air conditioning hasn't worked in 3 days!!! We are going through a heat wave and the heat has been making quite ill. There's never any employees available on the weekends (which is now) and the maintenance staff is minimal and very far away. The service is HORRIBLE!!!!!

Probably the worst place I've ever lived.. the ground staff is not friendly the security guard is MIA esp at nite when kids are jumping the fence to go to the pool in the middle of the night.. some have actually spent the night there.. they break the gate every year right before summer. management told me I could not have a party for my granddaughter (family only) when every weekend we cannot get a cabana or a barbecue pit because there's several parties with 50 or more people (even this weekend) and I've lived here for years and can't have a few family members who are visiting from out of town.. they replaced my microwave with one I'm assuming they found in the garbage from somebody else moving out and it does not work.. they say no dogs in the pool area but there's a white lab that walks through there everyday several times a day and people bring their small dogs in everyday.. so what is the rule dogs are no dogs? The price is way too high for what you get here.. the noise is ridiculous from the pool and it doesn't close at 10m.. very difficult to relax and enjoy it. The parties are out of control with people who don't live here and are always coming off the street or parking lot and stand at the gate to have someone let them in or jump it.. they also Park in assigned parking spots and there's no security guard to get them out.. so if you live here and if someone parks in the spot that you pay for you can't do anything about it.. find somewhere else to live you can get more for your money.. somewhere that's more tenant friendly with good security.. a good bit of criminal activity happens here as well

Worst apartment complex ever! Do not rent here. The rent is way too expensive. My car got broken into two times here. Make sure you invest in a camera because your car will get broken into. The people in the office started out nice when we first moved here. Now they are very rude. You can't ever get a hold of anyone. There are always new people working in the office. Since I've lived here, there has been about 5 or 6 different managers. They brag about the 4 pools they have, but all of them are dug up and under construction. However, the one good thing I can say about this place, is that the maintenance men are all very nice and do a great job.

They do a great job of luring people in with their model apartments and pool area. They are extremely persistent until they lock you in. My experience with everything after that has been terrible. The buildings are poorly built, so you can hear everything if you are on the bottom floor, even a simple faucet dripping. They were extremely vague when you sign the lease, and went over it very quickly, so you did not have time to read every minute detail in the lease agreement. Thus, they verbally mentioned things (which I believed to be true), but only found out that those were a complete lie when I moved out and got hit with huge "moving out fees" and got charged a short notice fee because they require 60-days notice when they verbally said 30. Their biggest selling point is the pool/BBQ area, which oddly enough, was broken for several months. You're lucky if you can get a BBQ to turn on, or sit in a cabana that actually has working lights, or go in the jacuzzi when it is actually working (it was broken for a good 3-4 months). They also advertise this apartment as a luxury apartment, but it is far from that. The maintenance staff is great. The management staff is horrible. Choosing this apartment was a horrible mistake.

Would give less stars if possible. Oh where to begin, let's start with having moved out and having to take them to small claims court to get our $833 security deposit back. Just know these "people" and I mean corporation will do everything in their power to nickel and dime you until they've squeezed every last penny from you. Don't be fooled by the nice pictures of the amenities and such, even weekend at the pool is a little kids party blasting crap music. Cars and houses get broken into on the regular. Cockroach infestation like the likes you've never seen. Dog poop everywhere from pet owners who can kts. I honestly can't think of a single good thing to say about this s-hole. Buyer beware if you've read this, and don't be fooled into signing a lease with their subsidiaries like Avalon

Have to keep updating because so many things keep happening nonstop with no accountability. If you live by main pool you will be kept up until 12 am most nights from parties and screaming kids. 1st May 5th complaint today still happens nightly. 10 pm is the law and what you sign in the lease. 2nd more mold. No central heat and air so the bedroom has no fan either. Have to keep window open at night and you can't because of the noise. This ahVAC is probably original to this apartment I'm guessing 30+ years old. Anytime we turn it on because of the 100 degree days, we both are congested, non stop sneezing, headache . I'm just trying to save anyone else from moving here.

I gave at least one month prior notice to the leading office staff and under their request I even paid one month rent 2100$ to them even though I didn't live in there at all. So I waited to move out as they requested again because I did a big favor for the lady Adria told me she found a next tenant to move in on Jan 2. I did and I expected they return me deposit 630(minus 120$ cleaning fee) you know what happened: for the past two months instead of returning me my deposit , they kept bothering me by mail which requests me to pay the move out notice fee 1622.94$ . Service here sucks and I feel totally unsatisfied about being ripped off. You guys didn't keep your promises and it sucks !