Communities

Warning!! Do not rent from this place. They will take your money when your lease ends. The only reason you see positive reviews is because they offer incentives if you write something positive. "You have the chance of winning a $500 gift card." Let's get started. Maintenance issues?? You will not get a response for at least a week. Trash bins?? Will always be overflowed. Pools?? Tenants have pooped in the pools before (yes, POOPED) and water has not been drained and refilled in many years. Kids running around unattended and good luck if you want to BBQ. Jacuzzi?? works half the time and do not get cleaned as they should. I have to say there is a huge drug use problem at this complex. A lot of tenants are HIGH! Even during the day. A lot of fights. You ca "GOOGLE IT" a few months ago, the Lost Hills SHERIFFS DEPT barricaded the complex...due to drugs! Just type "Malibu canyon apartments barricaded" to read the story. The police are there on a daily basis..domestic violence, drugs, etc.

Don't live here it is the worst place ever! if you like to listen to a bunch noise...door slamming,Dog shit everywhere people stealing your mail, rude neighbors, people smoke in front of your apartment complex, people speeding 75 miles an hour down the street. if you like to live in a noisy place is the place for you! oh I should also state and how the noisy kids that live around here play baseball from your place scream and yell and I'm not kidding! I like kids and I've had kids but the kids around here are obnoxious! the views are the only plus here. and management suck Amanda begin bullied us into eviction and eventually doing that which has ruined our credit and we paid every month on time... based on the fact that they did absolutely nothing about the noisey neighbors below us and all the noise around us.the management here does not care about you at all they care about is money money money do not let them lure you into a lease here because once you sign you're going to pay a shitload of money and carport fees and anything they can mingle you for!

I have been at Malibu canyons apt for a year now .. It is pet friendly, nice amenities, and great location. I truly enjoy living here except for a major ongoing issue I am having with this complex. First management is impossible to get a hold of I always have to go in person to speak to any one. My issue is maintenance. They are flaky, ineffective and enter my place whenever they want even when i put in writing not to enter when I am not present. They do not tell you they have been inside either I only know because all my stuff has been moved and riffled though. bottom line if you have any issues do not expect management to do anything and be ok with random men going into your apt and moving all your stuff around whenever they want.

The appliances are outdated, dumpsters are overfilled, the workers fly around on their golf carts and make you, the resident, have to step in the mud so they can keep driving their stupid golf carts to "clean up" and "fix stuff" at the pool. It's funny that the only time I see them doing that though is when their is a 19 year old college girl tanning. Then they will stay at the pool for hours while they "fix stuff". The "adults" around here are always just walking around drunk and getting in domestic fights, you'll always see the cops here. The city has a car that will come through twice a week and right tickets for any kind of BS parking violation they can find, so make sure to warn guest when they come cause they will probably get ticketed. The people at the front desk are clueless, I know they are just going to respond with some dumb automated "We're sorry to hear about this blah blah" I recommend the Avalon apartments which are very close by.

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

Just to recap... The first 1.5 months living in the community were horrible! We had terrible neighbors below us that continually harassed us. I.e banging up on our floors with practically Every step we took, Smoked cigarettes and other types of drugs. They loudly played video games, shouted through many domestics (at all hours) and liked to use their BBQ. With every issue addressed we were told by staff to await a resolve. And we did. However through our tried patience we decided that our lease length would be unbearable. It wasn't in our best or safest interest to remain. The company after MUCH negotiating 'let' us take a 30 day notice of intent to vacate. However before the date we noticed this couple moving. Obviously evicted and hoped all the issues were resolved. So we (my husband, 2 young girls and I) went to speak with Tamara about perhaps continuing our leasing agreement. We wrote her our intent and figured a happily ever after.... Until the very next day! It's now 20:00. Our girls just settled into bed, (a 15 month old and a 4 yr old- If you have children you understand how important and difficult maintaining a routine can be.) When suddenly we all hear this loud bumping and scraping from below!? Service people? Come to clean and paint at this hour!!? We were so angered as this session (and my girls) went on past 22:00! Early the next day work resumed in the downstairs apartment. Assuming another painter as a strong odor filled our apartment. Though this smell was different and more powerful than paint. Within the first hour I was feeling ill and lightheaded. we remained thinkng it would soon pass and opened all our windows, doors and turned the ceiling fan to ventilate. As the second hour passed I was awed at just how heavy this vapor was, and called my husband at work to explain. our apartment became completely unbearable, and had no choice but to leave. Returning a few hours later to this still present odor. Even along the walkways outside you could smell this! Now of course we totally understand the apt would be in need of a reno. We expected some noise and sorting but this situation was beyond a nuisance. The next morning I called Flora Bialo of this issue. I was understanding of the needed reno. She informed me that they had reglazed the bathtub. It then became apparent that we had not endured just paint fumes, but more hazardous and dangerous chemicals! She assured me that they used no harming materials?! (Mind you all reglazing materials are hazardous! people have DIED from exposure) and asked if there was any odor still present. I replied that there was tho not as overpowering as the previous day. She then said she would contact maintenance about this issue, and if there was nothing more she had another call coming in! My husband asked for the msds from Aiesha Williams. It took her a week later to get this to us!! With the msds now available, we're completely shocked that there is not a required notice or signs present during 'reglazing'. Meanwhile we have not been well. Those first days we had headaches. loss of appetites and were extremely irritated. We've since had itchy throats and dry coughs. We have a doctor that will verify the severity of these complications. There definitely is NO consideration to tenants on these kinds of matters. With the presence of small children you'd think they'd be more courteous! We have been harmed and misled. And we're sorry this situation hadn't occurred sooner, as we would have continued our intent to vacate. Resident relations have STILL not responded!

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. Ignore the fake posts about the "emaculate" grounds. leasing staff will feed you lies about how great the apartment is and rush you to sign, and as soon as you do it will be next to impossible to ever get ahold of them again.

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

Do NOT rent here. Front office took our money and never called us to confirm out move in date. When we DID get ahold of someone they tries to raise our rent because they had the wrong move in dates for us. We never got out refund back. Even after going through the BBB. Aweful experience. Don't let the amenities fool u. They are there for a reason!

I recently had an unpleasant experience with the management team at Malibu Canyon Apartments, specifically with manager Luis Rodriguez. Despite multiple mistakes in my account that led to personal expenses for unlawful deductions, Luis Rodriguez showed no intentions of rectifying the situation. The lack of accountability and communication from the management team, especially Luis Rodriguez, was disappointing. I had to deal with unauthorized charges in my third-party account totaling $5,122, and despite reaching out for assistance, no action was taken to resolve the issue. Overall, my experience with Malibu Canyon Apartments was tainted by the unprofessional behavior of the management team, particularly Luis Rodriguez. I would caution others to be wary of engaging with this property due to the lack of accountability and poor customer service exhibited in this incident. Not one email has been answer by the manager regarding this matter and in person he said he will fix the errors however he hasn't done anything to prevent my account to be charged unlawfully.

DO NOT DO IT!! Believe the negative comments! The people were nice and helpful until you sign that lease. ONLY RENT WITH THEM IF YOU LOVE LIVING WITH PEST PROBLEMS (roaches, cockroaches, rats, raccoons), BEING FRUSTRATED, and PISSED OFF! MAKE SURE IF YOU WANT TO MOVE OUT to put your 60-DAY NOTICE IN!!!!! WE WERE CHARGED OVER $5000 FOR A NOTICE FEE for not giving them a 60-day notice! Then they ignored us for 2 1/2 MONTHS! Super unprofessional. We reached out to Tatiana, Alyson, Aj W, Tim, the office, and the corporation. *crickets...crickets* I moved into my apartment for less than 24 HOURS, Cockroaches started coming out of the shower drain, and some were dead in the tub already. I was disgusted but was told it happens. Long story short, their apartments are infested with roaches. Other neighbors and people in the apartment, ALL HAD THE SAME PROBLEM! Also, they will lie and mislead you. Tatiana will smile in your face, act like the sweetest person, and be super available to talk to you BEFORE you sign your lease. Once you sign that lease, GOOD LUCK on getting in touch with anyone, but maintenance. The maintenance workers were so nice and helpful. The maintenance workers, the gym, and the playgrounds were the only good thing about that apartment!

Wow, I honestly cannot believe I pay $2000 a month for this place. I have put in now 3 service request for GIANT ROACHES in my apartment. I've found them coming out of my refrigerator, my air conditioning vents and even my bathroom. I have a cleaning lady come to my apartment every other week, I clean my apartment like crazy and spray pesticides so keep them away which I hate because I have a three year old. Apparently they have told multiple people that are having this problem that "it gets worse before it gets better" said by the office manager. TERRIBLE, do not rent from here!! There are apartment down the street that are way cleaner!!

Oh my god, is the staff like mentally retarded at this place. I live here and I can't believe how unprofessional and unknowledgable the staff is. Don't get me wrong the amenities and the location at this place is great, but if you have the heart and patience to deal with such a staff that operates at a snails pace and have no clue or information about their management company, well...it's up to you. My FOB did not work for one year, I think I've asked everyone in their office to fix it for me and when it did, the amenities were being renovated and I had to wait another six months to work my key. No one no what the hell they are talking about but they sure as hell know when your rent isn't on time!! Their lease states that we the tenants will be charged a late fee on the 4th day of the month if our rent is not turned in. Can we the tenant charge the management company (staff) for late fees when they don't fix our FOB keys after a year or charge them a late fee when no one in their office can give you a balance of what you owe? Not fair! Don't rent here, save yourself the trouble and headache of having to deal with the staff.

I lived here for two years about a year ago and I had a thought to comeback because if their cheaper rates. But as soon as I heard that Flora (management desk) was still there I gave up all hope! As you take a tour you see all the wonderful pools. But that's about all that is positive to say! The apt are ok with washer/dryer in unit and if your able to be on the street or in the way back, it's pretty quiet. But College students galore!!! That was are main issue is our bedroom neighbor played music till 4am and had his own kreepy security sys with cameras all over (which is a violation) but mgmt didn't do a damn thing about it. Almost like it was their own children renting it. They would rather have a student then a clean couple. So it's out of my hands if mgmt is so terrible they can't protect their own property. What a shame! Good luck!

Unresponsive and comply rude staff. Clearly this place doesn't need new business as they can't seem to return calls or answer the phone

After living at Malibu Canyon Apartments for three years, I had to move for medical reasons. In that time; my apartment had one major leak from unit above, dishwasher replaced twice, three sink leaks, one refinishing of the tub in the master bath, drywall replacements where the nails from the walls were popping out and major cracks whenever there was an earthquake. 50 documented service repairs. Overall the office staff is helpful, the maintenance staff is excellent. Upon my move out, I really did not think I would get back my deposit because they tried to charge me $500 to remove my BF's name from the lease when he moved last year DURING THE PANDEMIC. During the pandemic I paid my rent EARLY every month!!! To receive a BILL of $995 of which $1,196 was a "notice fee" shows that the management company (not even local) will try to get when they can whenever they can. I am an extremely clean person and always take care of my home. There's a charge for $180 DRYWALL repair, $130 for cleaning AND $180 to remove trash (one potted plant). Also, in response to the mail theft in the reviews, it has been going on for years. They don't care. There is a Facebook group that documents this with photos. They also have a car break in problem so if you cannot pay for a parking spot and park in the street be forewarned that your car will be broken into. There is one security detail for the 950 units and he is off by midnight.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area. PS - Malibu Canyon offers incentives to leave good reviews. Do not be fooled by all good reviews.

Probably the worst place I've ever lived.. the ground staff is not friendly the security guard is MIA esp at nite when kids are jumping the fence to go to the pool in the middle of the night.. some have actually spent the night there.. they break the gate every year right before summer. management told me I could not have a party for my granddaughter (family only) when every weekend we cannot get a cabana or a barbecue pit because there's several parties with 50 or more people (even this weekend) and I've lived here for years and can't have a few family members who are visiting from out of town.. they replaced my microwave with one I'm assuming they found in the garbage from somebody else moving out and it does not work.. they say no dogs in the pool area but there's a white lab that walks through there everyday several times a day and people bring their small dogs in everyday.. so what is the rule dogs are no dogs? The price is way too high for what you get here.. the noise is ridiculous from the pool and it doesn't close at 10m.. very difficult to relax and enjoy it. The parties are out of control with people who don't live here and are always coming off the street or parking lot and stand at the gate to have someone let them in or jump it.. they also Park in assigned parking spots and there's no security guard to get them out.. so if you live here and if someone parks in the spot that you pay for you can't do anything about it.. find somewhere else to live you can get more for your money.. somewhere that's more tenant friendly with good security.. a good bit of criminal activity happens here as well

I have lived here for a few months. I would say that my positive experience was completely destroyed by my new neighbors - a bunch of noisy students who just do not give a f$&@ about neighbors. I am surprised management does not do anything about it and enforce community rules; the most important for them is monthly rent. That is all. I am looking for a new apartment...

Summary: Long review, but worth the read! Leasing office lied to us/left out multiple things to get us to lease the property. You will be nickel and dimed here for hundreds more on top of your rent if you choose to lease here - be warned! Originally signed a lease here after seeing that the complex was advertising electric vehicle charging stations. The complex quoted $60 a month for a spot (which went up to $80 when we signed the lease?), but conveniently left out an ADDITIONAL $20 hidden fee through ChargePoint, who said this was charged by the apartments. Also, the energy cost at the chargers is about 50% more than what you'd pay on your Edison bill. The company already gets tax benefits for installing the chargers, why charge more for electricity? After emailing the corporate office multiple times I got a reply from someone who basically said to just deal with it, and that "the leasing office didn't INTENTIONALLY mislead you." Okay, so they unintentionally mislead us - bottom line, they mislead us, lol. Would it be so hard to just adjust the pricing to what was promised? Apparently so. In addition, management ignores emails, you have to pay to pick up packages from the package locker (add this onto the list of growing things that were not communicated to us during the leasing process), parking spots are exorbitantly expensive and to top it all off, there's no cell service anywhere. But hey, at least there's 4 pools! Edit: don't be fooled by the canned response from management to this review. I've emailed that same email multiple times - they just say that they've forwarded my concern to my leasing office, who I've mentioned before, don't respond. Edit #2 - update after living here for 2 months - my electric car charger has broken down 2 weeks ago - I emailed the leasing office to get it fixed, or to even try a simple breaker restart, but there has been no update for days. Imagine not being able to pump gas at your local gas station for weeks at a time.

How hard is it to just give a price? Just keep flipping around the rent price. All I wanted to know was how much a 2 bedroom apartment would be with a 1 year lease, move in immediately. Not sure why no one can give me a number. Ridiculous.

Hi This is Ali again and we are listening loud music again !

Well I never thought of taking the time to write about something... I had no choice. I travel alot for the company that I work for.. I am at home probably 4 times out of the month. So recently I hase set up to have my bank sent the company my rent payment automatically and for some reason I wrote the last 2 numbers incorrect so the check never got to the management company. I got a notice posted on the 5th day that I was being sued I immediately contacted the management company via e-mail and let the Tiffany -Assistant Manager know what happened (no symphathy) we are not in L.A. where these gettos people try to live off the rent by not paying we are in CAlabasas... I can prove that my bank sent out the check... she did not care I had inccur the legal fees on top of me paying $1660.00 to an uncomfortable living.. I am only there 4 days out of the month my tenants upstairs always stopping on the floor man I can not get any rest... I had to pay $650+ of legal fees on top pf my rent which I paid obviously late on the 13th becuase of this filing. Legal fees, rent, late charge and who know what else they added their. So here comes my rent for January I paid it on the 3rd and today is the fifth just came back in town find the envelope inside my apartment because I did not pay my water bill of $46.00 they are returning my rent back becuase it was not the exact amount. this is some bullshit I feel harrass.... I know I have rights am I so ready to go to work and sue them for harrasment never heard of a management company not accepting the full rent because the water was not included. I tried to read my contract and it does not state that they can reject my rent because the water was not paid at the same time. Little advice for people that travel so much a courtesy call or e-mail will help... I know you have my e-mail on file Mrs. Tiffany.... let's be reasonable here... also please to those tenants above me stop the noise... I have to sleep somewhere else becuase of the noise upstairs... How do I get out of this lease this is not working out for me.. If I have to go and sleep somewhere else.... Building 5

Do not rent!! You will not get your security deposit back! Management does not respond to your request. Drug dealers in the complex! Google it! Malibu canyon apartment barricaded by sheriffs department. Oh, and they offer incentives, reward money if tenants post positive reviews.

I regret to inform future residents of Malibu Canyons Apartments about the concerning experiences I have had with the management team, particularly Luis Rodriguez and Francis Bloise. Throughout my tenancy, I encountered various instances of abuse of power and disregard for tenant rights, which I feel compelled to share to prevent others from facing similar challenges. Luis Rodriguez, the manager in place, and Francis Bloise have been uncooperative and dismissive when addressing legitimate concerns regarding move-out charges. Despite providing evidence of a clean unit through a receipt from a professional cleaning service, they insisted on imposing cleaning fees that they admitted are standard for all units, even though such practices are unlawful under California law. Furthermore, interactions with Christian in the leasing office revealed a pattern of arbitrary rule enforcement, where new rules were created to avoid fulfilling responsibilities. Christian's refusal to accept payment via money orders, citing nonexistent rules, only to backtrack upon escalation, reflects a lack of professionalism and adherence to legal guidelines. Jamie, another staff member, demonstrated a lack of attention to detail and care for current residents, focusing solely on prospective tenants. When it came time for me to move in, crucial information and access were withheld until the intervention of a manager returning from vacation, highlighting a lack of accountability and communication within the team. Elena's misguided response to a request to report managerial misconduct by providing the contact information of a maintenance person instead of a superior raises concerns about transparency and accountability within the management structure. Francis, working in the billing department from Denver, failed to adhere to California rental laws by charging painting fees after three years of residency, contrary to regulations outlined in deduction rental laws. This disregard for legal obligations reflects poorly on the professionalism and integrity of the management team. Lastly, Luis Rodriguez's reluctance to address issues promptly and effectively unless directly confronted demonstrates a lack of proactive management and a disregard for tenant well-being. His handling of a significant billing error only after personal intervention further underscores his inadequacy as a manager. In conclusion, based on my experiences, I caution prospective residents against leasing at Malibu Canyons Apartments under the current management team. The lack of transparency, adherence to legal guidelines, and commitment to tenant satisfaction make it a challenging living environment under the supervision of Luis Rodriguez, Francis Bloise, and their team.

Luis Rodriguez is a shrewd businessman. He cares about his job but not about the residents. Communication is poor. surely he has hectic tasks and schedules, too much to make phone calls to residents who attempted to communicate via email or phone about urgent issues. Resolution for residents is not his priority. Whatever minimum obligation is required of his position will surely be performed but do not expect much more.Without too many specifics, the reviews from several residents are accurate. Location of this community is great. Even most of the maintenance team are excellent too. Management is solely for profit, nothing about courtesy, relationship and pleasing the residents nor common sense. Amicable conversations will not likely even begin. No beneficial action for the residents are being reconsidered here at Malibu, residents are just incidentals here in running a business. I m finally taking my high premium rent elsewhere after several years of bad experiences with managenent

UPDATE: I paid $3,150 as a deposit last year when i signed the lease. After charging me an extra $837 last month, they returned to me only $143.9. $4,000 altogether and i got less than less than 4% of the deposit back. Don't try to argue with them cauz they would promise you something and forget about it in one second.

PLEASE READ AND DO NOT FALL INTO THE TRAP. Please see photos supporting my review. Where do I begin with this place. When I originally moved in I was quoted 2200 a month, after parking, sewer, pest control, gas, trash, add service fee and insurance it was 2,469. With that being said obviously it was off to a bad start. I had my key fob and wristband stolen from the pool area, which I reported to them immediately and they charged me 200 for the fob and wristband. The unit above me had a leak in the tub causing it to drip into my unit downstairs. It took 2 days for them to repair and the ceiling was brown from the water damage which they never painted. The parking spots are small and I have a large SUV. In September of 2019 when the spot became available next to me which was for larger vehicles, I went to the office and spoke to the receptionist to change to the spot next to me since it was vacant. I was told to speak to be manager Amanda on scene. I wrote 4 separate emails to her asking for the spot with not one single reply. I know it was a good email because we had corresponded with it before. Like most single parents I do not make a lot of money so things are tight. At this location they allow you to pay rent thru a portal online. Sometimes I have been late and pay their late charges which I have no problem with. On the 4th they give you a demand letter to pay or quit and give 3 days to pay your rent. In or on feb 8th around 530AM, I Sent a payment scheduled for that Monday the 11th (because I deposited my check on the night of the 7th to cover the rent) through THEIR system which gave me a confirmation number at the completion of my session for the total amount due. This was before their office was even open for business on that Friday. I assumed with their confirmation number payment was received and all was good On Feb 22nd I received and eviction notice from them saying I had not paid February rent. I immediately contacted Jamie Braswell and addressed my concern. I was informed because it was not paid on the closing day of the 7th the eviction process started on the 8th. When i informed them I had a confirmation number with time stamp saying it was before they opened, their response was it was to late at that point and process had already been started. I said In no way was I trying to defraud them and would like to settle this. Their response was I needed to pay February rent, plus legal fees for their eviction process AND rent for March up front 7 days before it was due. I've never heard of such a thing. Om Feb 25th at 1045 am i informed them I did not have that kind extra money laying around and could not pay that up front. If they were going to bully me into paying up front a week in advance I would have to vacate the premises. Now for an agent who was so sensitive to time and responding they did not get back to me for 3 days later. Since I had not heard from them and they were going to bully me out of the premises I vacated Monday the 25th. After that on today March 1 I received a an email with a 14,588 balance for my lease which is through August. This place is all about money and not about helping the common person who at time may fall on hard times and struggles. Jamie Braswell saw an opportunity to bully me out of my apartment and took advantage of it by demanding money upfront knowing I did not have it. I had already vacated the apartment when I heard what they did was against the lease asking for money up front. If your thinking about this place please look elsewhere, and save yourself the emotional pain and grief. Learn from my experience of how bad this place really is.

The community manager, Charise, did reach out but it was the standard email. Definitely could tell it was just copied and pasted. My friends got it, and they sent it to me twice. Instead of asking what they could do to help or anything, they literally just gave me instructions on what to do when I move out. It was very cold and inconsiderate. They could literally care less and that is what everyone keeps telling me. Were those instructions going to solve my problem here? OBVIOUSLY NOT

The apartments and community itself are nice, but be ware- the regional manager is unprofessional and degrading to women. As a doctoral student, I received a notice about 6 months before my lease was up telling me I needed to decide to renew or not. I called to say I would likely renew but needed more time to decide. I then received another notification saying the same thing, which I called to respond to again. Then I received a notice on my door saying since I did not renew it would be available to new students. So I called again to tell them I am likely renewing and would like until closer to my end of lease to decide (as I'm allowed under california state law). Today I received ANOTHER notification that my apartment would go to new students, so I called the office and spoke to regional manager (not Amanda, but the regional guy). He did not apologize and say lets try to fix this, instead he spoke to me like a stupid little girl, as if this were my fault. I let him know what I thought of the way he runs his business, and then he said that I am not allowed to renew my lease or live here anymore because he doesn't want residents who would harass their neighbors. I have had zero complaints against me, I love my neighbors, I've paid rent every month, I am a single girl living alone supporting myself. This is unacceptable.

It's 11:30 pm and no regulations and rules being enforced for the pool. Music blasting and people screaming.

Let me start this story off with this, NEVER GIVE THIS COMPANY ANY PERSONAL INFO! Not even a phone number! They will charge you a deposit and a application fee and then deny you on some wild explanation that makes no sense (like having bad credit but you have almost the highest credit rating available). Then after they hold your money ransom for a few days. You will get TONS of telemarketers calling because clearly they sold my cell number the second they had it. Now weeks have gone by I GET AROUND 30 JUNK CALLS A DAY and my money has still hasn't been released. All and all if I could give this place a zero I would but I am forced to give this trash they call a "company" a one star because they are good at stealing money and selling personal information fast. Whoever runs this scam is human garbage. Don't fall for this ploy to get your personal information.

Possibly the worst staff that I have ever known. They are very rude to you whether a resident or a guest and act as if the apartments are the new Garden of Eden. They are not. After 2 years they have ruined this place for me. One is even my neighbor and she may be the rudest of all.

I agree with all the the pros and cons that has been stated on yelp. While I enjoy living in my unit, its location and amenities I can't say the same about management and the lease renewal process. Few things for potential leasee -If you choose to rent, pay attention to all the emails, deadlines and payments you made when signing the lease -Parking does not come with your unit, even if you have a 2 bedroom -Only internet options are Spectrum and AT&T -People often have their pets off leash and does not pick up after their pets -Unless you use the gym during the day & at odd hours it's usually packed -Management will email and text consistently 4 months before your lease ends to remind you to renew. Someone even came to our unit at 9pm on a Saturday night to post a reminder to renewal. -You have to give notice to vacate at least 60 days before your lease ends -They will not negotiate the renewal amount even if you show them their own ads with exact units in your building for the same or a lessor amount than what you're paying Good thing there are plenty of other luxury apartments around.

My car was stolen from my parking space. I am beyond devastated. There is no gates OR cameras so now I've left a police report but we don't have help finding the thief from the apartment! Ridiculous! This is "Calabasas" & "Luxury" NOT Except-able Were paying a high price every month and basically feel No security AT ALL. I also feel very violated and not safe! BEWARE there is people here lurking to take advantage of tenants. I'm not saying tenants themselves. But this apartment is definitely a target. Been driving for over 15 years and never have I had a car stolen! WOW from my own parking space that I pay 20$ A MONTH to park in! Hmmm calculating all the parking fees here from each unit per month per year THEY SURE CAN AFFORD A GATE AND SECURITY CAMERAS. Something MUST change their needs to be gates here and also SECURITY CAMERAS come on now there is SEVEN HUNDRED something units! We have kids here. Where is the security before something worse happens. Physical property is one thing but we are now fearing the worst what is next! Don't let it happen management. Up the security here for the tenants and children's sake. We've lived here almost a year, and today I am sick to my stomach and so bummed out! Furthermore the manager of the apartment just called to ask that we take down the review because it will seriously hurt them!! don't you think it hurts to have our car & property stolen with no answers????? When I address the LACK of SECURITY And that camera should be installed the woman proceeded to tell me "I can't even imagine the MILLIONS AND MILLIONs of dollars it would cost to do that" wow really. To put up a few camera in each parking lot. Someone needs a management class. This is not how you deal with tenants in this type of situation! .... THE NEWSPAPER will be informed next. Very upset here. We're paying the cost for this and management Only cares about reputation! REALLY SAD! It "hurts your reputation" oh but it doesn't hurt you that your tenants are having this type of thing happen to them, newsflash very Selfish mentality

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

Lived here for just under a year. Already I have filed two insurance claims both for water damage from the apartment above. Management does absolutely nothing to help. The insurance company was very helpful but they even said that the management company is terrible at responding to claims and very slow. After each incident I was forced to pay out of pocket to stay at a hotel and to replace my damaged belongings. Not once was there any attempt to check for mold even though the water had sat in the walls for weeks. Additionally, the complex was cheaply built. The walls are paper thin and if you are unfortunate enough to get a unit on the first floor then you will hear every sneeze and step from the unit above. I made several complains about the upstairs unit and never once was anything done about it. Management basically told me "too bad". For the price and location of the units you would think the experience and quality would be much better. Save yourself the stress and DO NOT RENT HERE. THIS PLACE IS THE WORST.

Where to begin. The only maintenance team is excellent and friendly. The property manager is horrible. Managers:Management is extremely greedy you will not get your deposit back no matter how clean you leave your apartment. California law requires units to be painted in between each tenant and to avoid paying out of their own pocket they will use your deposit. After speaking with my neighbors I learned they all shared similar experiences. One of my neighbors described her experience during a confrontation from the aggressive on site manager who attempted to charger her twice the amount of a security deposit citing some fabricated reason. I've come back from work numerous times to find the local property manager snooping around my unit it felt very invasive. Smart rent: each unit comes with a smart rent system as the person who gives you the tour explains. That's all I was told is that I get one. Towards the end of my lease I got a call from SmartRent customer service asking how my experience was. They told me I had been paying hundreds every month for all of these features I was never told about and that my UNIT WAS NEVER ACTIVATED. The agent told me I he would create a formal document showing that my smart rent unit had never been turned on throughout my lease so I could try and get a refund for the thousands I had spent. I sent the proof of documentation and the smart rent agents contact information to the local property manager and he stated they would not be refunding me. The most concerning this about this whole situation was that my door code was the vacant unit code. Meaning any maintenance personnel or the property manager could enter at any moment. This was troublesome because I got a super off putting vibe from the manager to begin with and knowing he had access the entire time was terrifying. Pests and noise: my unit was infested with various bugs before and during my stay from roaches to ants and mites. These units are ANCIENT and many of my neighbors had leaks. Expect to always hear your neighbors if you live in a lower unit and the endless screaming of random children until about 10pm every night. Mail room: see photo a thief's dream. I would plead with anyone considering this as an option to LOOK ELSEWHERE. I just moved into essence apartments in Thousand Oaks and I love it. There are plenty of better options with better management and nicer units/facilities all while being affordable. You owe it to yourself to do more research before your come trapped in a lease.

I originally left a 5 star review on there website after a few months of living here with relative ease. Only to now have our rent raised during a global pandemic and economic disaster. Terrible renewal offers and literally the worst response times I have ever seen. Complex demands two months notice but takes 2 weeks or longer to get back to me when I have questions about my lease. The amenities have been extremely limited, closed or downgraded even before quarantine (Turns a spa into a barbecue grill area???). Much better and more affordable options, go somewhere where you're treated like a person instead of a cash cow.

This place is an absolute nightmare. They require free reign over your bank account and any indiscretion they perceive they will take out of your account with no question or chance of recourse. They have charged us for damages that their own maintenance people have made. It's infested with rats, raccoons, and coyotes. The sprinkler system makes the entire premises smell rotten and floods the sidewalk making it impossible to go to and from your apartment to your car without stepping in the disgusting water. Management is completely unresponsive. They are just shy from being complete slumlords. UPDATE: IF YOU DONT SIGN UP FOR AUTOPAY (READ ABOVE: THEY CAN CHARGE YOU FOR WHATEVER THEY LIKE) YOU ARE CHARGED $100 A MONTH OR $1200 A YEAR. THIS PLACE HAS BEEN AN ABSOLUTE NIGHTMARE

We moved out in March 11 and we didn't receive our security deposit yet, today is April 23. Manager said we sent check to you and it's not our problem now, it's your problem if you didn't receive it! It's ridiculous. Be ware, that company can not refund you money after ending you lease contract.

The management are complete idiots. Paperwork not signed correctly( their fault only) given wrong information several times about move out date. 3 people in management completely clueless. Never taking blame for their mistakes. Make sure you get everything in writing because their word means nothing and won't admit their mistakes. Over charged for everything on move out !!! Take pictures! Airconditioning never worked Cheap kitchen Do not rent there My son rented there. You know who I am, I called several times, you have my number. You gave him the wrong paperwork, then held him accountable, but you however claim no fault. Different standards.

It is obvious that this large corporation based in Denver has a vested interest in trying to keep their ratings high...anyone giving this place a high review works there. Honestly, this place looks nice from the outside but the service is awful. Takes 2 days to get a light bulb (that you can't buy at any normal store) replaced. My refrigerator filter was never replaced after 6 or 7 requests...they were out. Took 6 months to have microwave replaced after there were cracks in the handle & door. Management are complete bullies, especially Flora. The leasing agents answering the phones are completely useless in helping current residents. It is difficult to get a live mgmt. person. The pluses are they will take some with bad credit and section 8. Sometimes loud...cops called often. Will raise rent $150 / year. Has lots of unknown miscellaneous charges per month that are not explained...service fee, pest control fee, parking fee...oh yes, and if you have a pet, welcome to an additional $65 / month.

Honestly, the amenities are nice and the pool is awesome, but their service is awful. My roommate and I are female college students and first time apartment renters and they knew that and screwed us over by not informing us that we had to give them a 60 day notice that we were moving out at the end of our scheduled rent date. So again, without telling us we were forced to pay a late fee of $2,600 and on top of that pay for another months rent even though we had to move out on our scheduled move out date. Paying for a month that we weren't even there for which was another $2,100. Also, even if your apartment is in really good condition by the end of your lease, they will still say that it needs to be repainted which is another $240, which comes out of your deposit. They use they're hidden fees and rules to screw you out of your own money. The worst experience I've ever had by far. I'm a college student for crying out loud, I don't have $3,900 to give you after I've already moved out.

Despite the fact that they call themselves a smoke-free complex, they do not take any action if your neighbor smokes. My apartment is filled with smoke every day, coming through ventilation and cracks in the walls and ceiling. The leasing office completely ignores all calls and letters.

Hands down the worst place you can live. The place smells like sewage and toxic sulfur EVERY DAY. It was making me and others sick. They know it happens and do not disclose it prior to moving so then you get into a situation where you have to break the lease and pay 60 days and another two months plus of rent due to uninhabitable conditions which is illegal. The raw sewage sulfur smell is H2s which smells the most towards the middle and the end of the apartments. It went into my apartment daily and was making me physically ill. I called the gas company, the city, the air- I did everything I could to find out what this toxic smell is. You hear different things. It's a landfill, or they are dumping toxic waste in the woods behind. The Gas Company told me on video it's Radioactive material. That's freaking scary. Everybody talks about it once there. It starts at night, so you won't know until you sign the lease the first night. The Gas company told me to google Rockedyne-and told me it's toxic waste beyond the apartments and in the ground. It's one of the worst situations I have ever dealt with and the complex knows it exists. One office person told me in email that I should try to figure it out myself and the place was habitable. It is actually really scary and toxic. Words cannot even express the disgust you will feel when you smell it. Moving here was the worst, costly mistake I have ever made. Do yourself a favor. If you want to move here come at night from 7 pm till the morning around 9pm. Stay a little bit an hour or two. That is all I have to say. Walk at the end of the Las Virgenes- building 58/60/61 and all the apartments behind, and you will smell it and never want to go back there. You can find reviews speaking of it if you dive deep even back to 2015/2007. On top of this they had nerve to charge me 40k when I paid my proper early termination fees and yes they did adjust it after I complained and pointed it out it was wrong on my ledger. Nobody should have to double check they are good when you follow all rules and pay what you pay on time. These people disgust me. Danny the maintenance guy is thorough and nice. So is Juan in maintenance. That's about it.

I have just had a conversation with Amanda (the site manager) regarding her termination of our 3 years long lease! The reason for termination is that her "interaction with me was unpleasant". I am happy that we interacted only once (when we had very expensive package lost in their new mail box system). It's hard to imagine what she does with people she interacts on multiple occasions. Despite another year we have to be in this school district, it's nice to leave this place.

Let me just start by telling you that I have lived in many apartments since my college years and they may not have been as "luxurious" or expensive as Malibu Canyon claims to be, but I received better service, felt more respected and had a better living experience in any of those apartments than I ever did at Malibu Canyon. They try to sell you on the main pool, gym, and tennis courts and claim to be a "smoke free" apartment building. First, for all of the privilege of paying a high rent, you get no cell phone service and your internet will be slow. Not to mention that during my time there, I had many days and nights without electricity. Your rent will also increase every year by a high amount and you will have to pay for parking. I wouldn't have minded this so much if they would have at least remodeled or upgraded the appliances in my apartment but of course, they didn't. I wouldn't even have minded if they would have treated me with respect. For example, I didn't have a working stove for the first 6 months I was there and when I asked for maintenance, I received a person who condescendingly told me how to use a stove. Finally, after three service calls, they finally believed me and said I would be getting a new stove but would have to wait until someone moved out from another apartment as vacant apartments would be remodeled with stainless steel appliances. Excuse me!!! I didn't buy that and demanded a new stove...why should I get a used one if this place is so luxurious???? Also, I never lived with louder, nosier people in my life. I can't tell you how many times I saw the police here over domestic disturbances. Once, I was not even allowed to leave my apartment because the swat team had to come to a neighboring apartment due to a tenant's son who threatened his father and had explosives in his apartment. I am also pretty sure that they missed installing insulation in the apartment floors. I don't mind hearing footsteps, that's normal. But when I can hear the person upstairs open dresser drawers, use the bathroom, flush the toilet, take a shower, have phone calls, hear cell phones ringing and vibrating, pull out chairs in the dining room and make out every one of their moves and know about their personal life when I never talked to them at all is beyond ridiculous. I promise you, I heard EVERYTHING the people above me did and it wasn't pleasant. At times, I felt like I lived under a bowling alley. Also, when you move out they schedule a pre-move out interview and inspection to tell you what to repair and what to expect as deductions from your deposit. I was told I would only be charged a $125 fee for cleaning. They dinged me another $125 for paint. Really? When they gave me the apartment it was filthy and the bathroom looked like a two-year-old cocked the bathtub and toilet. Also, my screen doors to my balcony were broken and dirty. I never complained about the cleaning because I thought I would let it slide. Lastly, and I saved the best for last, the worst part was my neighbor upstairs and their smoking. I complained several times and each time I did, the neighbor upstairs harassed me. In addition, I couldn't even enjoy my balcony because the balcony upstairs kept throwing their cigarette buds and trash on to mine. Do you know how? Through the floor; the upstairs balcony, instead of having a cement floor, had slats of wood as a floor with gaping wide gaps in between. The person upstairs smoked like a chimney and the smell permeated through the vents and my apartment had a terrible smell. Thankfully when I left, I wasn't too far along in my pregnancy so the second hand smoke wouldn't affect my baby. After everything that I paid and the complaints, they never did anything about it. I was miserable in this apartment. Management is terrible and they don't care about the tenants. They never helped me unless I owed them money. Flora had a bad attitude, Cherise never responded to any emails and all the other staff came and went very quickly. I can see why. Save yourself - look away!

They will not return any of your security deposit when you move out. We kept our place spotless and they charged us our whole deposit

Absolutely horrible, the AC broke for 3 weeks in the middle of the summer and nothing was done about it until a maintenance man was flagged down in person. It is impossible to speak to anyone at this complex the staff don't answer phone calls or emails.

Where do I start? I noticed another reviewer complained about an idiot and bad English. They took the words out of my mouth. Not everyone there is ridiculous, just one person in particular. MANUELA! She is all about her commission and trying to sell you what you don't want. She doesn't listen very well and is completely unorganized. I ended up walking out of there with my application . I had been going back and fourth four times talking to four different people, Every time I needed something else. I put a hold on an apartment which they never actually held. I asked her directly to work with someone else and she sat and debated it with me. If she doesn't talk super slow like your an infant you can't understand a word. She just smiles and nods and frustrates the fricken hell out of you. I was quoted by three people the same price for a two bedroom; she was the only one who had a higher price. I wanted her to show me apartments that will be available so I could choose and get a lower rent, instead she kept showing me things for rent for the next day wich are pricer. I wanted to know the about storage and apartments and most closet space etc. She was no help. She just stared at you asked why or looked blank. Then to top it off when I asked to work with someone else, she said, "I have worked here for many years longer then him and for three management companies." maybe that is a hint its not the management companies its the people working there. Another person walked out when I did as well. Then she said, "god bless you, you'll need it." I talked to the manager about not working with her so I don't know why I still was working with her. She said because I was hers. WTF is that suppose to mean.......anything for a buck I guess. She seemed like a good person but definitely should be fired!

Don't let the amenities blind you. They love to nickel and dime you for everything. You think are getting a gym, pools, tennis courts all for free. But nothing is ever free. They have three prices for parking. Otherwise you park on the street. You are forced to pay for water and sewage as a group with all other residents, regardless of how much or how little you use. Have a pet? Gotta pay extra deposit and monthly rent. Want storage? Gotta pay for that too. And the paperwork they make you sign is ridiculous. It's like you are buying a house with the amount of paperwork they require. It's for them to cover themselves. It's not for your benefit. They don't tell you about the extra utilities they force you to pay until after you are in and it's too late to back out. They also make it appear that they don't have many units available, so if you want one coming up you have to put down a $1000 non refundable deposit to hold a unit. We never were even allowed to see the place until move in day. The area is surrounded by hills, so no cell phone reception. At least not with Verizon. And lastly, they are super nice to you up until you sign that last document. Then they will forget who you even are and don't lift a finger if you encounter any problems with your unit. After our 14 month lease is up, and their required two month notice, which is way more than what's normally required, we are out.

I feel so lucky that, after 30 days of hassle with management, I was able to avoid moving in to this dump, and get almost my entire deposit back. If one were to Google the title "Santa Susana Field Laboratory", he/she would learn that this complex lies upon the banks of a watershed less than 10 miles downhill of an experimental lab. According to Wikipedia, this site is among the most challenging cleanup jobs, if not the most challenging, in the country. Everything from Radioactive Isotopes to Toxic Rocket Fuel. Right up Bell Canyon, the occasional rainshower, or quite possibly a strong wind here or there may bring you an undisclosed, possibly classified shipment of chemicals, Radioactive particles and waste. Some say this is the reason why Management here has such a crappy and unpredictable disposition. At any rate, I'm thankful I didn't end up signing a lease downhill from a site that has been tied up in legislation since a near nuclear meltdown, and several similar accidents has left it an environmental disaster. I just watched the evening news, there are cancer victims going after the government on this one.

Yelp this place! You will read the horror stories they have going on at MCA! You're welcome! ...

Avoid this place, they go out of their way to keep your deposit. Passive aggressive staff will promise a hassle free departure just to get you in the door, then Shazam they don't give a damn! Don't be fooled by the showcase pool, the other 3 pools and hot tubs are filthy. The rent is high for an old property and Malibu will nickel and dime you. Package delivery is a pain and free parking is on the street, no spaces for guests. The maintenance guys do a good job, but they probably won't get a share of my deposit! Don't be fooled, these people are greedy and deceptive.

They do a great job of luring people in with their model apartments and pool area. They are extremely persistent until they lock you in. My experience with everything after that has been terrible. The buildings are poorly built, so you can hear everything if you are on the bottom floor, even a simple faucet dripping. They were extremely vague when you sign the lease, and went over it very quickly, so you did not have time to read every minute detail in the lease agreement. Thus, they verbally mentioned things (which I believed to be true), but only found out that those were a complete lie when I moved out and got hit with huge "moving out fees" and got charged a short notice fee because they require 60-days notice when they verbally said 30. Their biggest selling point is the pool/BBQ area, which oddly enough, was broken for several months. You're lucky if you can get a BBQ to turn on, or sit in a cabana that actually has working lights, or go in the jacuzzi when it is actually working (it was broken for a good 3-4 months). They also advertise this apartment as a luxury apartment, but it is far from that. The maintenance staff is great. The management staff is horrible. Choosing this apartment was a horrible mistake.

Most of the recent reviews say it all. I lived here for over 3 years and had multiple issues with leaks, appliances needing repairs, and mailroom issues. The maintenance team is great, but the management is terrible. Like many have said, don't expect to get any of your deposit back, no matter how well you clean.

Update: Service people from the complex call me non stop, different people every time, none of them on the same page. Also they will harass you for months before your lease is up to resign, and they increase rent by an insane amount a year. Where do I being. I have lived here for 2 years and recently they decided to install smart locks. My lock has had nothing but problems, will only unlock sometimes. They refuse to replace the lock because it works "sometimes". They are so cheap and have horrible management and maintenance. They don't care if you pay 2k a month to live here and that your dog is stuck in the apartment or that you need to get to work and your door wont open

This place is HORRIBLE. We are moving. It looks nice and that is the trap. Everything the other reviewers said is true. The staff have never returned emails about issues we've had. (We only had two smallish issues) They comb www.apartmentratings.com for negative reviews and type some stock response about caring about tenants experience and to call them to discuss. Wish they cared when you contact them day to day. They only thing they care about is spinning/damage control on that site. In reality, they do NOTHING. Their business model is to just collect rents and ignore complaints or issues that can be easily resolved. Unfortunately, the staff live on site and often cause the problems. One night some girl and a guy were being super loud after hours in the pool when it is supposed to be closed. Found out the next day it was one of the managers that lives right by the pool. Try and lodge that complaint. The rent hikes are true. Ours is going up more than $200 for no reason! They charge for everything. My favorite is the $10/mo for parking space maintenance. I've never seen anyone cleaning my space. If they mean the leafblowers that are here EVERY DAY then that is ridiculous. They do not follow their own lease rules unless it costs them money. There are many power breed dogs here (even though they are listed as not allowed) many run off leash. They claim they never see any. All you have to do is walk around the complex once to see Pitbulls and Pit mixes. Maintenance people are disgruntled, older, men who cast dirty looks at everyone. And, yes, they do run people off the sidewalk in their golf carts with their scowled faces as they drive by. I see and hear the agents taking around prospective new tenants and cringe at their fake tones. I cringe because I remember them talking to us that way and making very nice-y nice. Once they've got you, those same people don't even smile or say Hi when they pass you after you've been there. RUN!! Beware of the smiles and friendliness...it is not real. Wish I had read reviews before saying yes to them.

Nothing has been done to alleviate our move out terms After 10 years I am sad to say that I would NEVER recommend this place to anyone. If you really want to know what goes on at this community look no further than the hot tub. Every time management was brought up in our 10 years there were stories of horror ringing out. Money hungry, not taking care of tenants, enforcing ridiculous rule changes, charging erroneous fees (late fees when you are not even late), to running a scheme to have people write positive reviews on yelp by stating they would enter a raffle for a gift card. You may ask why 10 years then? My children grew up in the Calabasas school system and waited until both of them graduated (which was finally this month). We were model tenants without incidents, paid rent every month on time but that wasn't enough for them as they still try to nickle and dime every ounce out of you by lying to your face then acting stupid later. You can not believe a word anyone says to you. I have been told countless things by management which turns out to be 100% lies later. Things like adding parking spaces, terms of your lease, updates around the property, telling you that you are no responsible for wear and tear on a closet door then charge you for it down the line. Hot tubs are infested as they hire incompetent people to clean them and Amanda Begin (site manager) is as stone cold as they come. Giving you the middle finger through the smile of her teeth. Take my advice and the advice of countless people who have stayed there that we heard at the hot tub. Stay far away!! There is a reason why their yelp page is littered with 1 star reviews. Bad business practices don't make a good stay.

WARNING DO NOT RENT HERE. Short list of maintenance issues after living here only four days. - No hot water since move in day - No electricity to outlets on one entire wall - Found belongings from previous tenant in unit. Paid $270.00 to clean unit - Bugs in light fixtures - Holes in screens and blinds are broken - Unit not fresh painted. Patch work paint job on going sleeping in paint fumes - Closet doors are rusted and falling off the track - Black particles in bath/shower water

Do not rent from here. They took my entire deposit for unnecessary charges. Then proceeded to rack up a bill of over $3,500 which then after arguing the charges, lowered it to $500. It was totally still not justfied, so i did not pay. Now they have representation from Genesis debt collectors to recover the full amount which was truly a made up number full of unnessary costs that they wanted from me. Now, it is affecting my credit report. They are very bad business, make moving in affordable and easy, but they then take advantage of you throughout the lease and at the end of your term. 0 Stars.

Been living here for 2 years now! Leaks started around the holidays & is still going on! They tried to fix it once but it just got worse... just living with puddles around the apartment! Leak in the bathroom, kitchen and in the closet. The worse was when a pipe burst and the water from upstairs went through the ceiling! This is what ur going to be paying for!!!!! They won't send u to a hotel or anything while they work on fixing stuff. U just gotta go figure out wer to go until they finish construction!

Management are so rude and they don't care about you after contact.

Do you like listening to your neighbor's through your walls, ceilings, and floors? Do you enjoy paying to live somewhere that should be paying you? Do you like being misled, lied to, and taken advantage of? Do you want to live at the end of a road surrounded by mountains, which has a landfill on the other side. Then come live at Malibu canyon apartments!! Just sign the simple 50+ page lease agreement that gives you full responsibility for all of their many problems! *** Energy conservation fee, parking, package, pest control, sewer, storm drainage, trash, pet, water, and service fee for the aforementioned fees are not included in the rent and are additional. *** Reviews with more than one star are most likely people who have very little life experience and have never lived anywhere else in California.

Unless you sleep like the dead or have a second floor apartment don't expect to sleep at night. I hear every little thing my neighbors do. It's absolutely ridiculous. But what's worst is the floors creek so loudly it literally sounds like the roof is going to collapse in on me. And when I complained about it they wouldn't get back to me. It wasn't until I told them I was a law student at Pepperdine and that I would be telling everyone to not move here that they actually came out and inspect the apartment. Unfortunately they still won't do anything. Honestly don't be fooled by the pictures online or the model apartments. My apartment looks no where near those, none of my cabinets are hung correctly and the windows rattle and shake anytime someone opens the front door. You are getting ripped off living here. Plus, the pool stuff never works, I don't think I have seen the cabanas actually working once since I moved in. The only good thing I can say is the maintenance staff is very responsive and attentive. I can't wait to move out! I would have broken my lease if it wouldn't have cost me a fortune to do so.

I was kicked out of this community because of a woman who lived there complained to Amanda the Manager that I "stripped by the pool on my birthday". It was my Birthday July 4th and all my guests witnessed me the entire day in a dress which was never even taken off to enjoy the pool. Unfortunately even though my Family and Friends as well as my neighbors knew that this was made up and slanderous, Amanda the Manager believed her and Amanda made sure my Lease was not renewed. When I got the notice in October, I went to the office to speak to Amanda to see why my lease was not being renewed. Amanda confronted me and said "You had a party by the pool on your Birthday?... You stripped by the pool". I was so shocked. I asked her who said this? I also asked her If I stripped by the pool on July 4th how come no one mentioned it to me until three months later? The entire community would have been talking about it but no one had heard anything. Not one word about it as it came as a shock to everyone who was at the Party as well as all my neighbors and my Family. This woman had told Amanda juicy and absoluty untrue details about lots of neighbors being Russian spies Drug Dealers etc. and had many kicked out as I learned later. Amanda proceeded to say that they had video evidence of me stripping by the pool. I asked Amanda to produce the tape of me stripping and she denied my request. I heard shortly afterwards from the security gaurd that the pool cameras were not even working during the July 4th holiday. So Amanda was gaslighting me. I knew there was no tape of me stripping because I did not even go in the pool much less take my Birthday dress off the entire day. I was busy hosting my party with my Daughter, my Best Friend and sweet neighbors. I was also late on my rent a few times which did not help the situation because I was having issues with my Coinbase account overdrawing my bank account twice. So ultimately they were able to make sure I was unable to rent at Malibu Canyon and said it was because of that instead of the stripping RUMOR. But is was mostly because the woman slandering me and Amanda believed her. My neighbors cried when they saw me go. I was very helpful always the one to give a ride if someone needed one. Always showed up when someone needed help. I had one neighbor who relied on my rides she was disabled. Oh well, the woman who slandered me had told me before July 4th that she works for Aimco the company who owns Malibu Canyon as an "attorney". The woman also has rabbits and doves in her own apartment, running and flying around and in the meanwhile she told Amanda about all the neighbors who had unregistered animals in their apartment. But those people did not lose their place like I did. One woman was a good friend and a sweet lady and the cat was only there for visiting not living with her only when her daughter was there part time. This woman is very bad and she still lives there to this day right and she lives right by the pool. She told me that she gets paid to spy for Aimco and unfor"tunately she makes up LIES to do her job if that is even true. Amanda has since been fired too many complaints from community members who had a bad brush with her fierce side. Not very good at discerning gossip. The floors are also very thin, so if you live upstairs the downstairs neighbors complain about noise and another reason to get kicked out. Very unstable. I deserve an apology from Aimco and Malibu Canyon for how they treated me purely based upon a mentally unstable woman's words. Very sad and I know she had MANY people kicked out of Malibu Canyon over made up lies that Amanda unfortunately believed. Very Sad. Life is too short to have bad neighbors who tell lies about good people. My family was devastated I had to leave, they loved to visit and I loved it there. It was devastating and it took me 2 years to not cry when I talked about it. I have healed and I miss my neighbors they always ask me to come and visit. David Stone is an awesome guy. He voted me "LEAST LIKELY TO STRIP" Sonny is an awesome guy too my Greek Neighbor I miss it there!!! . BEWARE it is worse than Payton's Place with spies who make up lies and ruin good peoples reputations. I hope that woman was lying that she was a paid SPY for Aimco.Really messed up if true. Not a stable place to lease a place from.

First and foremost, expect to lose the majority of your security deposit. They charged my apartment on move out nearly $150 for "scuff marks" which is clear normal wear and tear and I have never encountered another landlord charging tenants for something such as that. They tried to charge us with all sorts of other things, most of which I was able to get removed with a lot of hard work, however I would imagine most people would end up getting charged for these without knowing. Secondly, there is 0 parking near most apartments. You can park on the street but face steep fines for street cleaning if you are not super careful. You can pay a ton of money for parking spots, but if you dont select the 'covered' spot which costs more they will either put your spot far away or like me you end up next to a dumpster with animals living on your car due to 'limited spots' even though most spots seem to be open. Lastly, shortly after moving in next to a pool and hot tub, they decided to remove the hot tubs due to it being 'too expensive', so we ended up not being able to use the amenities for the majority of the year as they were under construction. All in all this place is a huge money grab. the apartments are the cheapest in calabasas but after all the expenses, Avalon down the street would have been a much cheaper and more quality choice.

I have lived here for a year .. the pros: pet friendly , amenities, newly renovated and great location cons: no cellphone service you have to connect to wireless, management is rude and never returns your calls or answers the phone, maintenance never shows up at the appointment time you make and when they do they are always clueless and cannot fix the issue - example they had to fix my AC three times and still have not be able to figure out why my closet light is leaking water. Also maintenance will come and go as they please even if you tell them not to enter you place they don't care and yes they brake/move all your stuff around.

When we first got our tour of the place we loved it, the women helping us was great answered all of our questions at the time we had. Visually is a great apartment which is why we chose to live here. Sadly every single review about the service is true. It really sucks to say that because of how pretty the area is and how nice they are when you try to move in you'd expect them to respond to emails and help out in any way but no. After only living here for 2 months we have experience more annoyances in things going wrong than right. Shower didn't work when we moved in, after it getting fixed the first time it broke again. One of our cars was parked on the street and a tree fell on our car when it was really windy one day and instead of them taking the tree off of our car they decided to cut up the tree and move all of the branches around it and leaving it all on the car, once I went to the leasing office after taking the tree off of the car I wanted to see if they would help out in any way, especially since they just left the tree on the car. The women said oh yeah we knew about that and have the tree trimmers coming to deal with it, AFTER THEY CUT IT UP ALREADY AND LEFT IT ON MY CAR TO FIND ALOT OF DAMAGER. She wasn't helpful in any bit and made the situation worse since she proceeded to say I don't know what you want me to do since it's already happened. You'd expect then to move the tree off of your car and clean up the area. If this ever happens to anyone else in this are don't expect them to help at all. They never gave us our mail keys until we had to go back and ask for them, It takes multiple service requests for anyone to come by and fix whats wrong. Currently our hot water has been going out, it's been reset twice but still hasn't been fixed. We then realized water coming up from the floor and a nasty mold smell coming from the bathroom after 2 times of sending in service requests they finally came in to fix it, we'll see how this goes. Crossing our fingers it's actually getting fixed. If you're going to live on the first floor you better hope no one lives above you and has anything on their patio. There is no covering on there wood slats, all there dirt and water come right down to you patio and makes it look messy unless you put something to cover it. Lastly (for right now) the smart app is a cool idea to have for unlocking and locking the door and turning the ac on, the problem with it is is that it will lock you out of doing anything with the door randomly so it's practically useless and the module on the door when it's running out of battery which is already happening to ours after 2 months of living there won't let you unlock the door and since the app barely works you're locked out until it decides to work for you. I really hope they can fix their management here, if so everyone would live here.

The leasing office bumped up my rent by 15% without doing any renovations or upgrades in my apartment. I had a 15 months lease and the least expensive option to renew cost me $3240 a year. The worst part was dealing with the office. The staff is not responsive and treat you without any respect. They tell you they will follow up - and never do, they talk down to you and make you feel that they do not value you as a tenant. They dragged the process out and I was left with no time to look for an alternate option. Charise doesn't follow-up, but says she will every time. When a tenant doesn't deliver on their promise, the management is on them without any delay, but when the management doesn't deliver - the tenant is stuck. Currently my bedroom is not livable because there is a water leak and there is water sitting in my closet which also causes a terrible stench. So far addressing this issue has been nothing but frustrating as no one has even come in to acknowledge the issue after they promised multiple times that it would be addressed. I will update you on the resolution, but I am highly disappointed so far.

I lived in this complex for about a year and my feelings have definitely changed for the worse over this course of time. There are coyotes everywhere, the trash is constantly overflowing and not regularly emptied, and the move out process was full of hidden charges. I had my apartment inspected prior to move out and they said I would only be charged for any damage to my walls that was larger than the size of a quarter. Well, now after move out I have been charged $248 for a scuff to the wall and a screw hole. What a cheap complex to nickle and dime you for normal wear and tear, and let me tell you I left this place spotless upon leaving. I truly hate when large complexes treat their residents like this because so many pass through. I think its poor policy and sneaky ways to keep more of your deposit than they should. I also spoke to their move out customer care department and all they would say is that this is outlined in the lease and that they were sorry. Overall, choose somewhere else.

Please get away from this community as much as possible. The leasing company is unsupportive and unresponsive. They won't be able to return any fees you paid, including the security deposit. Huge cheating experiences dealing with them.

TL;DR - rent too high, staff doesn't care, residents are white trash, deadly insects inside are the norm. These apartments are awful. I've left many service requests over the years asking for various things to be fixed and not only do they not come when you had specifically set a date for them they do not call to tell you they won't be coming. Our clothes washer broke and I gave them 2 days notice that it was broken and to fix it, didn't hear a single word from them for a week. I made another appointment and 3 days after they then decide they want to show up and fix it. I was told that a maintenance worker had a family emergency and they were short staffed. I believed it at the time, but this is obviously not the case because it's happened every time since then as well. The front door doesn't fit inside the frame very well and you can clearly see the outside as well as a gigantic crack in the bottom that the weather stripping is too short to cover. Of course many days after I set an appointment they decide to show up and "fix" it. All he did was move the weather stripping to the side that needed to be covered. That did absolutely nothing as it just moved back. He tried fixing the front door and all he did was move the handle this way or that a little and now if its unlocked you don't even have to turn the handle for the door to open. My cat can open this thing no problem. A few weeks ago I had made an appointment for them to fix our dishwasher. The bottom never drains of the disgusting water and leaves food and a horrible stink backed up in there. Naturally 4-5 days after the initial appointment date someone shows up and all he does is fix a filter. This did nothing for the gross water back up because this place is cheap and they refuse to give you new things, assuming you're the problem all your appliances are falling apart. The appliances are likely from the early 90s and were falling apart even when they bought them. This place is black widow central. I've had 4 massive black widows within 2 feet of my front or back door over the past few months. Of course they can easily get in with that gaping hole in the bottom of my front door or the gap between the A/C unit and the wall that I can clearly see through to the outside. The kids that live here are horribly misbehaved. They would throw trash on my patio on a daily basis. I called the front office telling them some kids were leaving trash near my house. They have a guy come over and he asks the kids if they were throwing trash, naturally a child being a child they lied and said no and that was the end of that. Still trash on my patio everyday for the next few weeks. It escalates to food being thrown at my door, sauce packets being stomped on at my front door and gum being wrapped around my door handle. I have pictures to prove all of these things. I've never once interacted with the children around here so they have no reason to be harassing me. The Waste Management people seem to come once a week if that. Garbage piles up in my house because the dumpsters are CONSTANTLY and literally overflowing. People throw out their closet doors which have floor to ceiling mirrors leaving glass all over the area in the process and completely blocking the entrance to the dumpsters. People that live here are trashy and leave furniture and things like that outside of the dumpsters. I guess no one in California has heard of paying it forward or being a decent person and donating these things? No one is going to pick up your nasty couch after it's been sitting in front of a dumpster. You've taken a perfectly good piece of furniture and have thrown it to the wolves. Use your brain. They pride themselves on being smoke free, what a farce. People smoke and drink here all the time leaving beer bottles on people's steps and in their parking spots. Paper thin walls. I can hear the people above me peeing believe it or not. It's pretty disgusting. I've lived in much cheaper places that are far nicer and whose staff actually cared. So not worth the money they charge.

Terrible management. There is no management. Slow maintenance and rude management. They have no time for us they only take the money but no service no customer service! Avalon is way better

Don't let the main pool, and initial kindness of management fool you. This is one of the most horrendous communities I have ever lived in. After you leave this community, you're treated terribly by the management. They really need to send these people to a customer service training session, or get new management. Would never recommend this community, if you're looking for a headache, and more than half your deposit stolen from you by these crooked people. The positive reviews are from incentives for 500 dollar gift cards. I promise they will quickly turn to one star reviews. Never live in this overpriced garbage community.

DECEPTION!!!!! 0 across the board!!!! No help no phone service not a friendly place ... If I could give a 0 I would!!! They make no efforts to work with you or get your needs/ request filled. I had asked for things to be modified on my rent such as removal of a pet and change of a parking spot which they did not do for months. I asked to have gym equipment replaced, fixed, and/ or updated and of course it did not happen. During one of their services of having the car ports cleaned; one of my cars were damaged in the process. The biggest concern is the deception of their team and their "lease renewal" process. My experience.... I have recently moved from the property and I had received multiple notices of an early renewal process and benefits however in the notice it gives you a date that is after your 60 day marker therefore make you think that you're getting a deal when you're actually being deceived into thinking your 60 day marker point is actually later than your 60 day/ the time you have to renew your process so if you plan on staying with the company which I do not recommend for multiple reasonings Make sure that you keep track of your actual 60 days as opposed to The day that they state on their supposedly early specials of renewable terms... Another really good thing to know about Malibu Canyon is the lack of phone service and cable/Internet services they do not tell you in advance of how difficult it's going to be for phone service living in that canyon majority of the time I had to be on Wi-Fi calling or Wi-Fi anything in order to get any sort of service and or connection therefore if you are in a business that requires Internet or phone services Malibu Canyon is not the place for you I had experienced that the hard way in the last seven months

Do you enjoy lies, awful customer service, and throwing your money into a blender and watching it churn into oblivion? Then you've found your new home, courtesy of Malibu Canyon Apartments! This place is a joke and a SCAM. DO NOT MOVE HERE. I cannot stress this enough. I created a yelp account purely to save you time, frustration, and money. I won't even go into detail on all the insane things they did prior to our move in (should have paid attention to these massive, flailing red-flags and firework show), but here's the gist: -They lied, lied, lied. Pricing, locking in rates, delaying move in date, utilities, charging incorrect amounts that we did not authorize, etc. The list goes on and on. Document and have physical copies of absolutely everything you do with these people. Documents conveniently go missing. Moving out: They will charge you to replace carpets with no damage. They claim pet damage, I assure you, there is ZERO "damage" to those carpets. This costs $550 of your deposit. What a coincidence that just about every weekend you'll see carpets on the sidewalk ready to replace like-new carpets in the apartments (scam much?). They will charge you to paint the whole apartment regardless of damage/dirt. So I guess feel free to destroy the walls, and let your kids paint and crayon to their heart's content. Normal cleaning is the only legitimate thing they charge for. If you already live in this dung heap do yourself a favor and take pictures of EVERYTHING before moving out, and I highly suggest doing the final walk-through in person. Speaking of dung heap, you'll get refreshing whiffs of sewage while living here from the northern tip of Malibu Canyon & Sewage Smell Inc., all the while cockroaches roam free at night like it's the apocalypse. Seriously, do yourself a favor and avoid this awfully managed money pit. You may not realize just how happy you are that you decided to live anywhere else, but I assure you, you will be so, so happy. I recommend checking out Avalon Apartments (there's one just a couple miles south), we moved to one and it is our Knight in Shining Armor. On a side note, the maintenance staff is truly amazing and actually care about the people who live here. That's the only good thing one could say about this... "place."

UNTRUSTWORTHY - DO NOT RENT Making a corporate move or moving without seeing the place? DO NOT RENT HERE. Poor management and untrustworthy. I made a $750 payment to hold an apartment, and I was told (I worked with Flora) the apartment would be new and redone. The apartment is dirty, with a patchwork paint job, and numerous other problems. Two weeks into living here and this is the short list of issues: - Fours days without hot water. - No electricity to outlets on one entire wall. - Smudges on walls and patchwork paint job cracking off the wall. The leasing agent said they will paint yet that hasn't happened. Not to mention, they are going to paint while I live in the place and sleep with fumes. - Bugs in the light fixtures. - I paid $270 to clean and sanitize the apartment so I could move in. My cleaning service even found clothing from the previous tenant. - Laminate wood floor is torn from previous tenant. - Screen on the window and slider is broken and has holes. - The blinds on the slider are broken and need replaced. - Closet doors are rusted and fall off the track. - Bathtub faucets do not match and are missing parts. Oh, yes, in the master bath, for cold water turn the knob to hot and for hot water turn the knob to cold. Malibu Canyon is a maintenance nightmare.

We've had 3 different apartments now. The shower handles do not work. You can't open 3 of the doors because they are designed to be too close to the fridge. They are now charging $85 per month to have a mail box with them.... I thought that was illegal to hold someone elses mail guess not. Just a beautiful way for them to make more money. It takes 9.5 minutes for the water to get hot in the shower. The apartments are way too small for the price. Your can get a 2 bedroom home with a garage for the same price. Please do your research if you are considering moving here.

HORRIFYING EXPERIENCE MOVING IN AND AFTER YOU MOVE!! DO NOT MOVE IN HERE!!!!! I needed a temporary place to live and had very little time and then found Malibu Canyon Apartments. The way this organization does business is unacceptable! When I moved in the floors were NOT CLEAN at all. In fact, they were black with filth... the paint was coats and coats on top of each other.. with hair and dirt stuck under the paint. When I mentioned it they said someone would come clean and never did...same thing at neighbors, a few months before I moved out ( When my new neighbors moved in they were perturbed by the same paint job on their remodeled unit as well as the black filthy floors when they moved in. Just like with me, the company said they'd come clean and never followed up?!?...) In addition, I had to call to have several items fixed as did my neighbors . This could have been avoided with a simple walk through prior to the tenants moving in. I felt like a property manager living there and calling to have everything repaired from the broken window, the blinds to the screens to the slider to the dishwasher to the oven to them not changing broken light covers outside until a year of me asking consistently...They had no security guards for months and let the landscaping die. Not to mention, they let the broken sprinklers flow onto the street for weeks wasting water all over the street and sidewalks. It was a muddy mess for weeks from the lack of maintenance and dirt on the sidewalk. The Malibu Canyon Apartment company / staff let a smoke alarm go off in the community for more than 24 hours!!!!!!! When my neighbors and I called the leasing office. They wanted US to find out which apartment it was coming from and dial 911... Prior to this,The SWAT team was there with guns drawn in August of 2016 for a wanted man that lived below me. This should have absolutely been disclosed way back then. I have a young boy and am a single woman.. I had to learn about if from neighbors months later who were terrified by the situation and experience. I payed full pop for an unsafe, disgusting apartment with an insouciant staff! IN ADDITION, Their website for rental payments had a glitch on January 1 2017 and they charged me $100.00 extra anyway. My rent was never late!!!!!!!! If that's not enough, when you move out they want you to move on the 3rd of the month instead of the 1st to milk you a little more!!! This Company will cut corners when you are living there and when you move out EVEN MORE, like you cannot believe. It seems to always be their word against yours in ANY CASE!!!! ... They will not accept a personal house cleaner for the move out cleaning, paid for by me even with a receipt.. I had to pay my lady and then pay them $130.00. Even though right after I moved out, they completely remodeled with new cabinets appliances and paint and of course dusted the entire unit and my old neighbors after I vacated. The remodel makes a mess and leaves it until they are finished too by the way!!! Oh but it gets better! I mean WORSE By law, in the state of California. Once a Tenant has vacated, the landlord has 21 days to give an explanation as to why nothing will be returned or to return the deposit money with an explanation for deductions WITHIN 21 DAYS OF VACATING...!! They stated that they will only give me $870.00 of my 1,000.00 deposit ( subtracting the $130.00 for the supposed cleaning). I moved out September 3, 2017 and it is now October 10,2017. Still no check has come in the mail, just an email saying that I will not be reimbursed for the cleaning lady I hired and asking for a receipt which I sent right away and got no reply.. I called this morning to ask about my check and now they want me to sign an affidavit saying that the check was lost. I am going to make an example of this company. If I have to take my valuable time take them to small claims court. I WILL. I heard nightmare stories the whole time I lived there... and from people that lived there in the past. I wanted to share on YELP so that people know what type of company this is and that there are other properties to live in. You just have to look with a realtor who cares about your best interest. The Landlord pays for any commission owed on any listed property rental. If you find something without a realtor, if it's a good realtor they will look over the lease for you even if they make no money. Malibu Canyon does not take care of their staff or clients.... What A JOKE!!!!

I lived here for about a year. Like the pool except when management without warning closes for "maintenance". Management poor communication skills including Manuela and due to spanish speaking maintenance personnell communication is always confused. Lots of dogs so lots of poop grass well maintain but with all the dogs who wants to sit on the grass... very poor cell phone unless its sprint. i was told had to pay deposit to get dish after moving in this...ask if kids live next door gets noisy its apartment living...leave your new hi def stereo in storage walls not well insulated. guests find it very difficult to find your location and if they have Verizon forget about it.

If you like to live in kindergarten, Malibu Canyon apartment is the best place

The reviews of this place really speak for themselves. Where do I begin? I have never in my life lived in an apartment complex with more issues than the Malibu Canyon Apartments. First off, after a year of living there, I completed my 12 month lease with them and switched to a month to month. I stayed because one of their employees, Jen, informed me that the month to month rate would be $2,626. Upon the date that rent was due, the total was $3,057. I had to physically walk into the leasing office to address this issue because no one was responding to my email/calls. Luis Rodriguez, the manager, informed me that it was a "clerical error" on Jen's part, and that I would have to pay the $3,057... which is $400 more than I was anticipating to pay monthly. They took 0 accountability for their employees mistake. Secondly, and most importantly, this property has an huge issue with maintenance entering homes without warning. On 3 separate occasions, they had entered my home without asking. Once, I was home and did not get to the door quick enough to answer, so the maintenance man welcomed himself in without consent. This prompted me to get security cameras just in case it happened again... SURPRISE! It did. I was in the shower when an older man entered my home, knocked on my bathroom door while I was actively naked and in the shower, and proceeded to wait outside of the door until I exited the bathroom. I am a 23 year old woman, I live alone, and I felt super violated and uncomfortable. (I've attached a screenshot from the security clip for reference.) I emailed management about this issue, but I received no response. I had no intention of leaving them a review, but I have been moved out for 3 weeks now, and they're now asking for an additional $130 on top of keeping my $1,000 deposit. The itemized statement is an absolute joke, including the $520 paint fee upon moving out. It is in your best interest to not live at this location. (Update: the "I will look into this for you" comment left below by Susan is not true, and is simply a ploy to make it seem like this place cares about the experiences of their tenants. I have not received any email/phone call/text in regards to this review. These people do not care, take from that what you will.)

Rats in the walls (and nesting in my patio), rattle snakes, leaking ceiling, dog poop everywhere, major noise and crowds outside our apartment ... this is just a summary of the major issues we experienced while at MCA. We lived there for 2.5 years and overall I have nothing but distain for the management at this apartment. Let me just give you a bullet list: CONS: - VERY LOUD/BUSY towards the dead end where the trails are. I remember Flora saying "You'll love living down here its so quiet." She literally lied. The crowds of mountain bikers and hikers is insane especially on the weekends (you will never sleep in again) and they start at 6 am. - Weird and illegal activity at the dead end - so many instances of people doing drugs, homeless, people going off into the bushes at night - just weird stuff went down at the dead end. I didn't feel safe there. And the cops know it and often patrol the area. - Rattlesnakes at our patio and front door. Yes I understand this is a natural area, but beware if you have small kids or pets. Dogs were bitten and died due to snakes. - Dog poop EVERYWHERE! No one picks up their dog poop. And the dog poop stations are frequently full and on a hot day you get a strong waft of hot dog poop into your apartment. - Our upstairs neighbor had a leaky AC unit that leaked through our ceiling and onto our living room. What a mess! - RATS IN THE WALLS AND CEILING! I complained and put in maintenance requests at least 3 times and the rats were never resolved. We also had nesting rodents on our patio and rodent feces all over our patio. - LITERALLY THE WORST MANAGEMENT AND COMPANY! The management at the leasing office is terrible. The ladies are fake nice to your face but they are seriously so rude. The company, AIMCO, only cares about your money, they don't care about you as a person. When COVID hit my husband lost his hours at work. We had just re-newed our lease and once COVID started AIMCO refused to re-negotiate our rental rate even though our rental rate did not reflect the market rate. Our rent was regularly raised $85-$115 a month with each renewal, which makes no sense. We had a 625 sq ft apartment, 1 bedroom. Starting rent was $2025. Final rent at move out was $2223. Really? You think market rate changed that much over 2 years? And don't forget the extra $85 charge per month for utilities (water, pest control, garbage, sewer), on top of the $70 for Spectrum (thats the only internet in the area), $40 PGE and $30 SoCal Gas!!!!!! - If you have Verizon there is no cell phone service in the area. Good luck with that! - NASTYGRAMS - They will send you nasty letters, emails, phone calls, and physically come to your apartment to let you know the laundry list of things you have done wrong. Whether its other neighbors complaining about you or things they have caught you doing wrong. You learn to ignore them but they are infuriating. Don't you DARE come to my home, knock on my door during COVID, and complain to me about the things I've done wrong!!!!! These items can include: having plants in certain areas, decorating your front entrance, having hanging items in your patio, brushing your dog outside, washing your car, parking in the wrong parking spot, being noisy. UGH!!!! PROS: - The amenities are nice (pools, dog park, gym) but during COVID they shut it all down and wouldn't give us a rental credit! They said rent did not include the amenities! Um, OK ... WHY DO YOU THINK I PICKED TO LIVE HERE???????? stupid! DO NOT RENT AN APARTMENT HERE!

we moved here 2 months ago This place is very poorly mange , the parking area is sucks, around the trash can is always dirty, inside the apartment is awful , dish washer and washer dryer not working well, air conditioning was damage and they fixed itvafter 10 days, we requested several time for the problems several time , still same ......!!!!!! ee found black widow in the bed room also , i hate this place cant wait to move out !!!!

10/13/2018 Informed that a $50/year fee is required for package delivery, spoke with Amanda and voiced my dissatisfaction with not having packages delivered to my doorstep. 10/16/2018 Amanda walked me through process for getting packages from their locker. My FOG key would not allow me access to the package pickup facility...."Guess this is not your day" was the response I got from Amanda when my FOG didn't work. Initial start of my oven had the fire alarm going off, called office and a technician brought in a ventilation fan. Technician told me that there was plastic of some kind left on the oven when last cleaned. Power outage on 10/17/18. These complaints are after living here for 2 weeks. I'll keep adding as this will be a break-lease lawsuit against Malibu Canyon Apartments

I enjoy living in this complex, except for a few things: 1. new fees keep being added, such as a new fee for a parking spaces. 2. multiple fires in the immediate area, including a fire dept mandated evacuation for one of the fires. 3.Flora B makes renewal of leases and any interaction with her an awful experience. Her offensive remarks and tone were witnessed by my friends, who couldn't believe her behavior..i left a message with the manager, but never heard back. She makes me want to move, My experiences with the rest of management has been good. I wouldn't recommend this place to friends or family while she is here..

I gave at least one month prior notice to the leading office staff and under their request I even paid one month rent 2100$ to them even though I didn't live in there at all. So I waited to move out as they requested again because I did a big favor for the lady Adria told me she found a next tenant to move in on Jan 2. I did and I expected they return me deposit 630(minus 120$ cleaning fee) you know what happened: for the past two months instead of returning me my deposit , they kept bothering me by mail which requests me to pay the move out notice fee 1622.94$ . Service here sucks and I feel totally unsatisfied about being ripped off. You guys didn't keep your promises and it sucks !

MAINTENANCE WORKER WILL ENTER WITHOUT PERMISSION Yup, he walked in while I was sleeping. I yelled get out. HE REFUSED TO LEAVE. I had to shove him out of my place. He didn't grasp the mental concept he wasn't supposed to be there. I told the office and corporate. My response was "we will do better next time". I found a previous Google review of the same worker doing the same thing, he clearly has a history of this.

Attention!!!! Before you decide to move in.. Look at all the bad reviews and see how many people find those particular reviews "Useful". Its always a large number! Don't let the good reviews trick you, the place sucks and they are not honest with you. The people giving good reviews probably just moved in, its only a matter of time before they start bashing it!

Worst apartment complex ever! Do not rent here. The rent is way too expensive. My car got broken into two times here. Make sure you invest in a camera because your car will get broken into. The people in the office started out nice when we first moved here. Now they are very rude. You can't ever get a hold of anyone. There are always new people working in the office. Since I've lived here, there has been about 5 or 6 different managers. They brag about the 4 pools they have, but all of them are dug up and under construction. However, the one good thing I can say about this place, is that the maintenance men are all very nice and do a great job.

By far the worst place I have ever lived! So loud and noisy, a bunch of Pepperdine students they cater toward with no care of families. They let some people get away with murder while harping on average families trying to live their lives. Yelp has way more bad reviews. They have wrist bands for the pool that you have to use and if you lose costs 200 dollars. You have to pay to park in your own community and if you want ups packages expect to pay for a locker. This place is so money hungry. And with 900 units it wont be quiet, especially with the paper thin walls and fake hardwood floors top and bottom expect to hear your neighbors ALL THE TIME! I cant believe how happy I am that I moved from there! The maintenance is great but the management is far from good and play favorites. If noise and getting takin advantage of is your thing then you found your place. But I will advise against it. Cant stand that I put up with it for as long as I did! Not to mention the cops down there every other week, with 900 units and mostly college kids, what do you expect I guess. Wish i was warned, went to look at the place on a Saturday when it was quiet. Guess they were all hungover. Dont expect A-Man-Duh (Amanda) to do anything for you but shrug her tall man shoulders and say they can rent your place to someone else

I have finally moved out of this apartment and couldn't be happier. Their new rent rates went from $2000 to $2400. I moved in there nearly 3 years ago and rent started in the low $1900s. We had a noisy tenant below us who would play music and have people over till 2am and malibu canyon did not make any effort to have them comply to the good neighbor agreement. This was an ongoing issue for a year that made my stay unbearable. It was almost like it was an inconvenience to them when I would report it as I could hear it in the tone of their voice. I wouldn't recommend this place to anyone. It's a rip off and they will jack up your rates over 15% each lease renewal.