Communities

Don't know where to start. Admin/leasing office is just a mess. You walk in and sit there for an hr or so before someone finally decides to help. Don't even bother calling because no one will answer the phone. ( you will waste your time). Right now they don't have walk ins, is by appointment only. Impossible to get an appointment when they don't respond to the phone. I have literally been sitting on the waiting area and calling the office and no one responded lol. Currently trying to solve a problem i have and it has been no response for a month . I have send numerous emails since July 1st to try to solve the problem before the new bill comes out, guess what? Well the new bill is coming out in a few days and i haven't got an answer nor appointment for the last month. This is a pet friendly complex but i've been told to keep my dog from barking. They charge a pest fee but there's insects everywhere. I don't know why the fee. Very happy with the maintenance department, The only good thing about foxchase. Amazing maintenance team, very professional and attentive. If you submit a request most times is fixed by the next day. Very happy with their response.

TERRIBLE living here!!! Parking after 8:00pm is basically impossible although you have to pay $30 a month, or you run the risk of your car getting towed. The parking spots are so small be prepared for scratches from other people trying to squeeze into spots way too small for their car. They've increased the amount for a reserved spot to $70 that is almost a mile away from my building. Like the other reviews mention there are mouses. I lived on the top floor and had the exterminators (that they mention in their replies) come in and nothing changed. Management sucks and takes no accountability to the many issues here. They also are forcing tenets to pay $60 a month for wifi now with barely any notice.

Avoid if possible! Last straw was when a large branch from a very dead tree fell on my truck I had to call the emergency line and the lady I spoke to was very unconcerned. Maintenance moved it almost 5 hours later, but the office refuses to return my calls about the damage caused. There are also bug issues in every tenant's apartment I've spoken to including mine. After months, I went to a third party for the pest control and finally have gotten it under control. Repairs are timely, but haphazard and often leave a mess or 'fix' the wrong thing.

Safety

I am writing to express my disappointment with the way both I and my wife were treated by one of your leasing office representatives, Mrs. Ana Munoz during my recent call and my wife's recent visit to your office. My wife visited the office on 02/15/2023 to inquire about being a head of the house, and unfortunately, Mrs. Ana Munoz was incredibly unprofessional and dismissive. Never she had a minute to listen to my request; let alone to help me bring about a solution. The representative showed a lack of respect towards me and made me feel like I was not valued as a tenant. The representative was rude and impatient, and I felt as if my concerns were not taken seriously. This kind of mistreatment is unacceptable and should not be tolerated in any professional environment. As a tenant, I expect to be treated with dignity and respect by your representatives, and I am extremely disappointed that this was not the case. I have been a tenant of your property for over 7 years and have never experienced such unprofessionalism from any of your representatives before. I strongly urge you to take immediate action to address this issue and ensure that your representatives are trained to provide excellent customer service to tenants. I hope that this review serves as a wake-up call to the importance of treating tenants with respect and dignity regardless of their origin or what program they are under. In conclusion, I will not recommend this leasing office to anyone due to the way I and my wife were treated. I hope that you will take this review seriously and take appropriate measures to address the issue. Sincerely,

The worst apartment complex ever, waste of time and money!!!

Please make sure to do a little research on this apartments before signing a lease, to make my experience shorter I'll tell you what's my issue... I live in the 1st floor, 1st, mices 2nd, centipedes a lot of them 3rd, humidity the smell is so bad, the walls turn out green and last but not least ants everywhere in my kitchen bathroom bedroom living room in my sofa in the floor everyweree you can think of but they don't do anything, now u saying why you still there well my lease is almost over and I am so happy to move out can't wait... my husband and I are waiting for our 1st baby and saw this place our future but 6 months later I was extremely unhappy this wasn't what I wanted for my baby so for personal reasons we had to renew our lease I was sooooo mad but now I'm not making the same mistake we moving out, hopefully people read this reviews before signing to live here, love the location and everything in this place but I'm not a friend of insects.

Don't Move here! Scroll to the left! The leasing office and management are the worst I've ever seen. I've been a resident for almost 5 years paid my rent on time normally the 1st of the month and requested to move early due to personal reasons. Not only did they say I'd have to pay a hefty $6258 but will take back the $300 renewal of the lease that was given to me. They're overpriced for the value and I've complained several times since I lived here. The maintenance staff are wonderful but the managers treat people terribly and their tenants. Do not move here! Find a newer nicer place to live. I regret my move here and want to warn people don't waste your time. After 5 years of being a loyal tenant they still have no respect or sensitivity for others.

full of mice and roaches nobody take responsability on the office maintenance just drive around or the 711 need wait a lot of days for easy request

Since zero stars wasn't an option Foxchase shall only get 1. I have said positive things about the staff and the complex before but the move out process topped it off as a terrible experience. I am very displeased with the move-out process. Foxchase Apartments took advantage of my wife and I as we told them we would be leaving the area before our final move-out inspection. We were charged $155 for scratches to the kitchen counter. We have pictures of our kitchen the day we left it was fine. This place seems to do whatever they can to get money out of their residents. I will make sure that all of my military contacts in the area tell their members to not move into Foxchase apartments or any Aimco property period. This place will one day be sued for these outrageous charges and I will laugh and hope they go out of business.

Mice. Lots of mice. You can hear them running around in the walls. Maintenance can't seem to find where the entrance is so that it can be sealed. Gross.

I applied for an apartment, but was still shopping around for a better one. These apartments are small, no washer/ dryer, have closed living spaces and are frankly way overpriced. Anyway, I was told by the leasing agent that if in 72 hours I did not sign the lease, I would no longer have the apartment and my security deposit would come back to me ($500). This was not the case. A month later, paying my credit card bill I figured I would call and ask when I should expect to see the refund. The regional manager was the least helpful person I've ever dealt with. He did not care what I had to say, offered no help toward the situation and was not empathetic at all. I can't imagine if I lived there and had an issue arise. I wouldn't trust this place with "customer service" like this. I am now out $500 during a pandemic; thanks Foxchase!

Nightmare!!! Nothing good to say. Poorly maintained mice infested units. Laundry facilities are disgusting and cannot get machines fixed. Dog and cat piss in the hallways. Maintenance are not certified plumbers or electricians so it often takes 3 or 4 times to get anything fixed. No one is every reachable.

Stay away and find another place... Also company should help Mr. ilyas and solve the problem.

Foxchase is a decent affordable apartment complex. That's the main driver, cheap. Recently though they are significantly increasing the cost of rent, trying to overhaul some amenities to provide a broader range of "nicer" amenities. Including a small dog park. The other residents are some of the nicest people I have met, most people who live here are young families starting off in life, or people temporarily moving into the neighborhood for a short time. All in all it's a great place to live, if you don't mind the persistent noise, bugs, the occasional crime and never seeing your security deposit again. Let's start with the noise, these are much older buildings, that were either poorly constructed or were constructed with the idea of them being large mansions. You will hear your neighbors day and night, from walking through the hallways, slamming door to just having casual conversations in their living room your neighbors live with you here. Insulation of the apartments, none of my windows really sealed, the weather stripping on my front door was basically non-existent so there was a breeze moving through my apartment year-round. Nice for getting fresh air but terrible for efficiency with the thermostat. Hot in the summer, cold in the winter. My neighbor downstairs would burn incense and it would rise through the floorboards into my apartment and drive me crazy. Then when they moved out, the next tenant smoked weed chronically so it was great to have that seeping into my apartment as well. Albeit an alleged "no smoking community." Bugs, because of the aforementioned issues, and the focus on rebuilding for amenities that aren't needed. You will see / have mice, lady bugs, salamanders, ants, spiders and other various creepy crawlers as roommates not ideal but they charge you about $10 a month to deal with the bug issue, as part of their hidden fees. Hidden fees, everything, "energy efficient appliances" about $8 a month, communal water and waste water management, you get charge per square foot / occupant in your apartment. So if your 4 neighbors have 3 kids, you get to subsidize their water usage. It's really a great and fair system. Crime, during the time I lived there I never personally had an issue with crime, except for my neighbor the first 6 months being a drug dealer. Seeing the comings and goings of strangers into my building all hours of the night and day: because the exterior door didn't lock and management didn't care to fix it. Great work on that dog park. To seeing 5 different cars have their tires stolen in the parking lot. There was no communication from management about security awareness or to look out for suspicious behavior at any time. Now your security deposit. Consider is already forfeit, even if you leave the place immaculate, and especially if you pay for their in house cleaning service. When I moved in, I noted that there were scratch marks on EVERY wall, especially in the staircase from the previous tenants. I wish I had kept track of that document. As such when I moved out, I paid for the "we will clean your apartment service, including the small amount of painting that would need to be done up to the size of a quarter." They charge $75 for this service, so I thought I was getting a deal. Nope -- they turned around and wanted to charge me about $400 to paint my whole apartment, the second floor, I didn't even hang up a single poster. So they settle on just the first floor at $273 Most of the walls were well-maintained, and honestly it seemed like I barely lived there. So, it's a cheap place to live, with staff that kinda cares, honestly the maintenance people, and cleaning staff were more friendly and heart warming than anyone else that worked there. Oh and be cautious of the sub-contractors they drive around going 30-45 mph in a the parking lots, with little to no regard to anyone who lives there.

Great location and decent prices but the staff are really rude and disrespectful. If I didn't have a contract with them I would have left long time ago.

my experience at foxchase has not been a good one. i can never get in contact with the administration office. my house had been invaded by maintenance men who came in for a broken water heater and didn't even knock on my door. They came straight in and claimed that "they were told no one was home." since when does someone not knock before entering someones home also, when the appliances were being replaced in my apartment days after moving in, they used my bathroom and left urine on the floor and the seat. the door was also closed and when i went in to see the mess, the bathroom reeked of fecal matter. there was also trash left in my sink and food remnant. in the kitchen sink from where they were eating in my home at some point during their time in the unit.. overall, i am completely dissatisfied with this apartment complex. i will be TRYING to get in contact with the administrative office to end my lease. i will not feel constantly disrespected and fear for my safety because someone doesn't know how to knock.

Please don't go there. This place is infested with mice and they will not tell you the truth about it. They will charge you monthly for things that doesn't exist on your contract. And for the move out, they will find a way not to reimburse you even if you get professional cleaners, they will still charge you the full cleaning price. You can't walk 10 feet without seeing dog poops. So be prepared. There is no parking unless you pay a private parking. Well I can't list everything here but think twice before moving there.

Don't move here they have rodents! I was given one price at the tour and when I went to look at the property I was given it was on the most busy street. I expressed my concerns to the representative helping me, explaining that I have a small child whom at the time just started running around and would be in danger that close to a busy road. To resolve my issue the representative selected a different property for me but didn't disclose there would be an increase in the discussed rental payment. In fact I didn't find out until my first rental payment was due. Also I discovered that my building had a rodent problem from my neighbors. I would have expected you all to inform the residents of this situation at hand because our entire building had a rodent problem at this time yet to resolve this all they did was put down traps that didn't prevent the rodents or stop them from coming in. I wouldn't recommend this place to anyone.

i live with my husband, they told him that you will pay only electricity and gas. the water included with rent. now they sending a $100 bills sewer and water. we are only 2 persons maybe we pay laundry room water bill instead of our bill.

The Community Manager (Stephanie Hall) treats low-income renters like second-class citizens. She also encourages this rude, arrogant treatment to some of Maintenance Engineers. Comments such as "HUD who pays your rent" should be kept to herself. Being difficult and uncooperative to HUD recipients is uncalled for and extremely frustrating especially since she seems to not have any overhead.

Lived here for 2 years. Had a horrible experience with the apartment falling apart, inability to coordinate with residents when there where other issues, and a lack of the complex know who was living in the apartments. There was a family of 9 to 10 people living in the smallest one bedroom apartment size for well ever a year in my building. Would not recommed Foxchase. Also, I've had an issue with my toilet ever since we have moved in and every month or so someone has to come out to "fix" the issue.

DO NOT MOVE IN this place! They will charge you Hundreds and tons non-reasonable money! You may need to call maintenance all the time! Living here is suck!

Avoid at all costs! They engage in not only shady practices, but downright illegal. I brought in a restraining order against my ex-roommate to get his code changes so he couldn't access the apartment. They didn't want to because "that would be like evicting him". I don't know what their lawyers told them, but after realizing they would be liable for anything that happened, they finally deleted him. Since I still had time on the lease, I had to do a transfer to a smaller apartment or pay a ridiculous amount to break the lease. Unfortunately, that means I had to sign another lease .Then they told me (AFTER I signed the transfer paperwork) that I would need to pay for a professional cleaner. Since this is not in my lease, I sent it to my lawyer because no 2 people here will tell you the same thing. The woman working with me and the "manager" ( I believe her name is Stephanie) became damn near hostile when I mentioned my lawyer was looking into this. Prior to this, I have had strange men enter my apartment. Turned out they worked for maintenance, and I asked they call first. Getting ahold of the office is all but impossible. And the office staff is rude and disinterested. The apartments are cheap and property poorly maintained. Do not waste your money here I dont know if they're incompetent or racist, but the leasing people are inadequate, hostile and more than enough reason to leave. The location is nice, but management is beyond awful.

DO NOT RENT HERE

I made an appointment to see the apartments & speak with someone about the pricing & get more information. I drove all the way from Falls Church & even confirmed that morning that I would be getting a tour & speaking to someone about moving in. When I arrived there I was greated by a woman who from the start had such a terrible attitude, I believe her name was Jasmine. I told her I was there for the tour & she even confirmed by name & date/time. She said there was noone available to give me a tour & didn't provide any further information. She said I could reschedule for another day if I wanted to. Again, I confirmed the appointment an hour before arriving & was frustrated that they made me drive all the way to Alexandria just to be told that I had to make yet another appointment to see the apartments. No apology at all nor any respect for people's time in this place. If they wanted me to reschedule I would have had no problem, but instead they made me drive all the way there to speak to an unknowable rude woman who did not help nor provide any information. I will be looking at other apartments instead. Don't waste your time coming to this place.

NO RESPECT FOR SERVICE MEMBERS: We are a military household. My BF just got out of the Marine Corps after 2 tours and over 6 years of active service. We provided all the necessary paperwork we were told to provide to waive the early lease termination fee and had a smooth-ish move out process.... UNTIL they emailed us out of the blue, a week after we had already moved out, saying that they made a mistake and that we actually do owe over $2000 in termination fees. Then the office went dark and we haven't been able to contact them, we just keep getting notices that we owe them money. DO NOT MOVE HERE AT ALL COSTS -- THIS IS HOW THEY TREAT OUR VETERANS. Disgusting.

Started out alright until the bugs and mice set in. Dog park is terrible. Just patches of grass and broken dog jumps. I also don't know how many people are living in my building either. People just bang on the door at all hours of the night trying to get In. To finish this review off, my truck was towed last night because I don't have an inspection sticker. I just got my tags a week ago and was going to get my truck inspected this weekend. Zero warning. I understand why they would tow it if it had been sitting there for weeks with no inspection, but this is a new truck. Give me a warning or some notice and I would have got it done the next day. Just a big money scam. Oh and they finally got someone to mow the place today. Grass was a foot tall in front of my building. Don't live here. I can guarantee you it will be a terrible experience.

Do not rent at Fox Chase apartments. They show you these nice model apartments and they apartment you rent looks nothing like that. I have been renting here for almost two years and it has been a terrible decision. When I first moved in the shower was not working and it took over a week to get fixed. I was without heat for about a week as well. It got down to 50 degrees in the apartment. When I first moved here they had a shuttle that would fit about 20 people and it would pick you up every 30 minutes. I picked this apartment complex because of the shuttle service only for it to be removed a few month late due to"no one riding it". The shuttle was packed I never rode it with a seat empty. Most recently they did a survey and there was "overwhelming results" for more reserved parking. There were already 5 spots in the lot that were reserved and only 3 were ever used. There are now 12 and they sit mostly empty. Before they added spots I already had a difficult time finding parking now it is almost impossible. I pay $15 per car to park on the street. To get a reserved spot is about $80. This complex does not care about it's tenants. They are just money hungry and are trying to get there tenants frustrated enough with parking so they pay $80 per month. Each year you are going to pay more for less as they take away more and more things.

Hello Everyone, I am writing this review because Foxchase was my very first apartment on my own and I am disgusted at the treatment and unnecessary charges after my move out. When I first moved I was paying for reserved spot but they did not have that spot ready so I was given a reserved spot across the street. They take a very long time in repairing things, I've had my shower handle replaced multiple times and the last time he replaced it he put it on opposite so hot was cold and cold was hot. I did not bother to call again because I knew it would take forever and I knew I would not be renewing my lease. They don't have a doorbell so you have to walk downstairs to open the door for guests. They have a terrible rodent problem which I called about but they did nothing to address the issue. They are roaches in the front of the building and inside. During my year stay I saw one mouse and come to find out there was a huge hole behind my stove and a hole behind my washing machine. The only good thing I can say about this place was my neighbors, my packages were never touched and everyone pretty much minds their business. When you first walk into my apartment it is pitch black because they have no lighting at the entrance which was a huge inconvenience. I had to walk with my phone flash light on every time I came home from work. I wish I had seen these reviews prior to moving in or else I would have avoided this bad experience. They contacted me several times to not move out then charge me $140 for uneven tiles in the bathroom, and $145 in bathtub surface damage for discoloration. Let it be noted that I also had to pay a cleaning fee of $95 but yet was charge for discoloration in the bathroom. I took care of the apartment as if it was my own but if you are moving into this complex note EVERYTHING! Any crack, nook and cranny because if you don't they will charge you in the end. It was my first time on my own and definitely a learning experience. I do not recommend this complex. They have a high turn over rate, for since I've been there 13 months I've seen countless tenants move in and out. Do your homework and learn from my mistakes, do not move here.

STAY AWAY.God Damn This Old F****d Up apartments . stay away from this B******t apartments . over dozen requests . over hundered pest problem . plumbing Issues . our apartment is literally F****g Animal husbandry . Stay away From This Good NeighbourHood with OLD S***ty Apartments . STAY AWAY .im moving out decide to spare my last month rent and escape This S**tHole STAY AWAYSTAY AWAYSTAY AWAY

first i had mice problem for a couple of months. Then their towing company towed my car twice once was a rental car and once was a new car that didnt have a sticker yet. Each time on a weekend and I had to pay 250$ x 2. Washer and dryer broke multiple times. They did repair them in 1 day or two though. Then when my rent was supposed to be monthly 5 days before moving out they said they needed 60 days notice! Even though i talked to them over the phone twice about the rent being "monthly" they failed to warn me they need this long notice. What is the purpose of monthly rent if you need 2 months notice!. Anyway dont live here unless you have to.

I lived here happily for several years. When I was furloughed in March due to Covid-19, I did not want to give up the apartment and did everything I could to continue making rent payments on time. My lease ends next month and I am still out of the job - I called and explained all of this, that I do not have the funds to continue leasing due to this, and they explained to me that they still plan to charge me over 2,000 (my monthly rent is less than 1,400) because I gave 30 days notice instead of 60. During a pandemic. This is exploitative on so many levels and really shows that Foxchase does not care about their residents. I hope they are able to rectify this situation, but honestly it seems the whole company lacks empathy.

Absolutely horrible and illiterate customer service. Unreasonable pet fees and will deny your ESA letter for any reason they can find.

0 rating

I had a friend recently move from here and it reminded me of my experience. I lived here from 2012 to 2015 and there was always some mess going on with our building. The A.C. unit broke down 2 different times and the administrative office seems to take their sweet time with notifying maintenance. Me and my roommate also kept having an issue with mice when we hardly ever used the kitchen let alone left food in there. After hiring an exterminator it was revealed there were multiple holes within the walls they were coming through go figure right? The rent was the most irritating part because it kept going up. When we first moved in we were paying $1,426 monthly for rent alone. The following year they tried to bump it up to $1,785 a month for the same type of lease we had before! We talked them down to $1,602 but for our final lease our rent was raised to $1,860. They weren't willing to negotiate with us that time but luckily that was the last time because I found a new apartment and my roommate was going to separate from the military anyway. The best part was when we had to do an early termination with about 2 weeks left on the lease. They were going to charge us both individually 3,000 and something a piece which came out to $6,300 total! Thing is since my roommate was separating the military his orders would validate us from having to pay a fee but the administrative office would NEVER pick up the phone or respond to voicemail or emails. I took this as them not trying to honor the military clause which is FEDERAL LAW by the way and made an appointment with the legal office at the base I worked at. Fortunately for Foxchase they contacted my roommate the day I was going to take action. They said they were "validating" his separation orders. After that 3 weeks of trying to contact them they finally removed the outrageous fee and we paid a small fee for cleaning the apartment but man I always recommend people to look elsewhere to this day. Maybe the management has changed by now and I seriously hope it has because the actual apartments aren't bad at all the management just ruined everything for us.

Think before you rent here. When we first started our lease all was great, everyone was nice and the unit was a step up from our place in another state. A couple weeks ago we were notified by residents in out unit about black mold in two units via the HVAC. Their kids were getting nose bleeds and the other neighbor had to move out and throw away all her possessions . When we came by the office to talk to maintenence we were told he isn't a mold specialist but would be out to look and leave a note about next steps. Although not satisfied with the response and our safety and health clearly a concern of ours, we figured we'd have to let him go through necessary steps. Nothing has been done... our health and the residents health is obviously not their concern. We tried to follow up and then put in another service request which supposedly was completed but still no follow up, note, nothing. We're still waiting to know what the next steps are in this process and want to get this resolved as we could possibly be breathing this in. At this point if this is not done I will notify the better business bureau and have the country health inspector and/or the health department out to look into the matter. So yeah don't cause yourself extra stress and possible health issues living here.

If I can give 0 star,.i will gladly give it. The staffs are not helpful. First of all I have problems with parking, get back from wrk around 10 pm and I have to walk in the dark alone for 20-25 mins to get to my apartment.i wasn't paying any parking fee at my old apartment but always got a parking spot near home., they never said anything about reserve parking until I moved in... secondly when I moved in for the first two months my bills remained the same till the third month (January 2018)..when I was gonna pay my bills and realized they added an additional fee to it and when I went to the office to ask them about it ..they just gave me a cock and bill story about how utilities and sewage and stuff..when I came to sign my lease , the lady told me everything has bn added and that the amount of money I will be paying is what I see on my lease but I moved in and it is a different story..I will advice any new tenant moving in here to be very careful with them .. they are not straight forward.. if I have ever regretted anything in my life.. it will be moving into this apartment..I wish I could just leave .. a lesson learnt.. always read reviews before purchasing something..

Been trying to talk to staff about leasing an apartment. 1st the phone lines don't work correct but on top of that they had someone text me back who was quite rude and uninformed of the basics such as pricing. If you look online there 2 bedrooms are listed as between about 1700 and 8000, so I called to get the correct information and yet they couldn't tell me what they were going for. Never mind I'll find a more professional company

The worst place to live not worth living here unsafe for women to live by her self I would never recommend for a woman's to rent this place it can happen anything to her in the apartment complex I am glad my lease ends in 10 days to move out this horrible place!!

Worst managements ever the lady on phone was yelling at me nd hung up on me for not preparing house for treatment , we were out of house nd we already let them know before leaving nd they were fine nd now we r charged 300 for it

Worst place a human can live

The worst place to live in please, please, please if you are thinking of renting an apartment DO NOT EVEN THINK OF THIS PLACE, our apartment had washer and dryer in it and guess what... it had nest in it and it got fire and later the maintenance guy said IT'S NOT BEEN CLEANED FOR LAST 2 YEARS, same was true for A.C. filters ..... so please avoid renting there for your own safety

I have lived in a Foxchase apartment for about a year and overall have not been happy with the apartment. Although this apartment had many problems, the primary reason that I am writing this review is because I, as well as my female neighbors, have experienced peeping toms. I live on the ground floor and caught someone filming me from outside the window while I was in my apartment. Although the windows have window shades, it is easy to see through them. My neighbor said that she has had the same experience three times, and that it has also happened to other neighbors. I called the police when it happened, and they got there quickly. However, when I spoke to the apartment management about switching apartments to a higher floor or ending my lease early, they were not helpful at all and told me that my security was not their concern (it is actually written in the lease). As a female living alone, I did not feel safe in these apartments, especially living on the ground floor, and want to warm other women of this problem. In addition, early on, I had massive cockroaches in the kitchen. However, management was responsive and eventually got rid of them within a few months. I have also had mice in the apartment (once on my kitchen counter). Management was also responsive to this and set mouse traps. The apartment has leaked twice, once getting the entire floor area in the living room wet. Appliances are also not great.

Becareful! This company is a scam. Don't pay if you're asked to do so. They'll charge you with a $50 application fee and reject it with no reason.

I used to have a great review for Foxchase posted, but now I am changing it after moving out. I always paid my rent, completely cleaned the apartment after moving out, and was a good lessee. Even paid hundreds in fees when I paid my rent a few days late one month AND when I paid my rent EARLY but got charged $100 late fee when I suddenly got sewer/trash charges on my account. I feel like AIMCO is stealing from me. This is a time of hardship that the whole world is going through and you already took my deposit. Do you really need $550 more from me because you wouldn't accept my VERBAL numerous phone calls requesting the price increase in my rent to see if I should renew?!?!?! This company steals from you, DO NOT MOVE IN.

Living here is horrible the maintenance staff. Dont due nothing goood. Ashley the manager dont care about the people living here I move out 3 months ago and i dont receive mi deposit. She just say are not . are not . due your job. Dont forget the roaches mice and all cain of pest

Whatever you do, don't move here... unless you wanna live with a constant fear of running into giant roaches inside your apartment. (They chase you btw). Already have been through half a gallon of insect repellent and continue to find them. No amount of the stress induced near hysteric deep cleaning that I have been consumed by has helped deter them.

Transparency is an issue here. On my move-out statement, they charged me for bills that are not communicated. Reaching out by phone call requires a number attempts patiently. On the residents app, there's a menu with a title "move out instructions" which opens to a blank page.

If I could give zero stars I would. Overpriced apartments for the small amount of square footage. Super tight parking, expect door dings. Greedy is an understatement when describing Foxchase, nothing makes me happier than to move out and stop giving them my business. Good luck with the black mold and mice too.

Location is great yes, BUT I have been dealing with horrible pest control issues the whole time I have been living at my apartment no matter the season. I really don't want to move, but I am tired of paying all of this money to have unwanted guests. Mice!!!!!

Do NOT sign a lease here. From Day 1 when I moved in there were issues - the unit wasn't move in ready, I had no working water in the bathroom for the first day, there was construction dust everywhere and the walls still had tacky wet paint. Once you've signed the lease management could care less about you. If you have any sort of issue, unless you go to the leasing office in person, nothing will get done. And if you work late and need to talk to someone - you'll just have to leave work early. I have no idea how the leasing office is too busy to answer their phones as there's at least two people in the office not actually doing anything when I've gone in. The door to my building never locks. I've given up trying to get maintenance to fix it. Contractors came into my apartment without notice, left the unit UNLOCKED, damaged my property, and it took me phoning, emailing, and going in person multiple times to get the situation even mildly taken care of. They gave a few days notice that pest controls was treating the building and I was REQUIRED to remove everything from all cabinets, the bottoms of the closets, to remove all foodstuffs and cover them with a tarp, and not to enter the unit within a certain time frame. I couldn't get anyone to tell me what they were using, or to provide an SDS sheet for the chemicals they were obviously going to be using, if I needed to be concerned about upholstery or linens absorbing the stuff, or about the fact that I would have 1 day to do it because I was going to be out of town right before hand. And even after that? Still have bugs. The toilet constantly runs, and I've had maintenance out multiple times for it, still not fixed. The vents are constantly blowing debris out. They "upgraded" the apartment with smart feature such as a touchpad lock for the unit doors - which is loud and obnoxious (I now constantly hear the sound of my neighbors kocking and unlocking their door digitally) and pointless as you still technically need a key to enter the building (on the rare occasion it actually locks) and a thermostat requires internet access. The lease might seem like a good deal, until you factor in the other fees. The water bill isn't actually off a meter. They've metered the hot water heater and not the units themselves and are "guessing" how much water you use by multiplying how much hot water is used by a random magical number. I've lived in a larger house with more people and paid less for water. Parking, unless you pay $40 a month for a reserved spot, is almost impossible. I've also been harassed by people while walking during daylight to my unit - I can't wait to leave this place. Stay far away. Don't rent here. If I could give 0 stars I would.

Many issues with Foxchase. PLEASE READ! 1. Mice issues. We asked and asked to get rid of the mice and they just put traps that never did anything. They told us they would have to remove the counter to seal the hole they get in. They would do it till we threatened legal action. 2. When we asked about the build up of mold they told us to clean using certain chemicals. After we did, mold still returned and nothing would be done. We gave up asking. 3. Our front door that was supposed to be locked was constantly broken and no matter how many times we asked it would never get fixed. This was especially an issue when we had a drug issue in the building with people sleeping in our common laundry room. Again, it took us weeks of fighting to get them to fix the door. 4. Mail always stolen and when asked if they had a plan to take action they said they are not responsible. 5. Our building smelled of weed 24/7 and Foxchase refused to do anything except for sending letters. Despite their "strict" policy against, the issue only stopped once the tenants responsible finally moved out. If you are looking for a safe apartment for your family to live, look somewhere else. Foxchase only helps when threatened with legal action.

As a current resident in these apartments i do not recommend this place to anyone So disappointing

TERRIBLE PLACE TO LIVE. RATS AND ANTS EVERY WHERE, MANGEMENT IS HURANDUS!!! SAVE YOUR MONEY AND DO NOT GET AN APARMENT HERE!!!! I RECENTLY MOVED HERE AND SO FAR I HATE IT. I JUST CAN'T WAIT UNTIL MY LEASE IS OVER...

I am a pre-college student these look unsafe and i have a son. Heck No!!!

horrible,you have to share your apt with the mouses , yes a lot t of this cain of animals, mi kiitchen every night look like mines all around with the trap .

Oh m God leasing office staff very unfriendly.

The worst thing as a female renter is having to ask the leasing center, multiple times, WHAT WILL BE DONE ABOUT BUILDING SECURITY?! Oh I guess I should be thankful we're getting fancy door locks now, but damn can you train your staff to have better answers than, "well we can't stop people from forcing the door open". EXCUSE ME?! Your people are a joke, your company is a joke, your business acumen and service skills are a joke, and if I had the chance to do it all over again I would've moved out and not renewed my lease. I waited too long to find another place- but I'm looking now and with luck and planning I'll be out of here SOON. These people have no clue how to run a complex. And these kids they hire couldn't tell a fart from febreze. They have fancy Surface tablets, with big screens and couches in the leasing center, while the apartments are INFESTED, wood is rotting all over, and the front doors can be pried open VERY EASILY- not to mention the poor state of the grounds. I will say that I saw people cleaning up in the mornings, which I am grateful for. They have more customer service skills than the people in the office. Like damn, if I'm visibly upset ONE WOULD THINK to have more positive answers...if the cleanup crew is nicer and more hospitable than your leasing crew, you gotta problem, bub. Don't be fooled by the cheap rent, and seemingly nice apartments, guys...it's not worth it. *sigh* I just don't know why it's so hard to find good apartments in this area. Oh well. EDIT: reading reviews, I see A LOT of waaaaay too positive reviews by ppl who've only made 1 or 2 reviews on google...looks suspiciously like bots or paid reviews smh

Great maintenance services, very friendly and professional. The apartment that I got was clean and comes with brand-new appliances. Management could do a better job with trash management, pest control, and exterior design with more trees and frequent grass cutting. Updating the review because of a very rude leasing office agent - Mahlet. Mahlet did not provide me with full disclosure of the fees and move-out date procedures of Foxchase. Additionally, she mentioned about fees that I can save by completing the application on the same day with showing after the showing (would have been much nicer to know of that deal before schedule showing). After the feedback through phone which was 3 months ago, Mahlet remembered my face and has been so rude everytime I came to the office to have direct communication (both my boyfriend and I noticed her difference in communicating with me). She never looked at me once in the face when I tell her about my issues, either typing on her phone or looking at her laptop. She even mentioned that she was not required to look directly in my face (how rude). The other staff, overheard the conversation, did nothing and acted as if everything was fine. Do not live here if you don't want to deal with stressful leasing staff.

This is not a place to live in!!! First thing it's all kind of bugs sharing the place with you!! Had a nice problem since my husband and I basically moved in. Reported sooo many times and just nothing!! We bought a house and just because we're not officially getting discharged from the military we have to pay $5000 to move out tho our lease is up!

I would give it 3 stars if it wasnt for the parking ! The apartments are very nice and spacious ! (Although our Bedroom door and downstairs bathroom door cant close or lock! A little gust of wind will mess up your cable. The washer isn't that bad but the dryer...We have to put our clothes in for two hours just so they MIGHT BE all the way dry and our oven light doesnt work. ) But the parking lot is ridiculous!!!!! Since My husband and I have been here which has only been about 3 months our cars have been dinked , scratched , and this morning I come down to my car to see my rear view mirror tilted to the sky with scratch marks all on the back of it!! We take care of our cars and make sure we always park inside and in the middle of the lines like a decent human being but I still come down to scratches and dings in my car!! IM SO FURIOUS!! AND TO THINK WE PAID TO BE ABLE TO PARK IN THIS PARKING LOT !! We are basically paying to get our cars dented and scratched all over!! We are on the brink of moving because this is freaking ridiculous!!

The textil indratris lmt Fabric dyeing pad drymacin opretor

Apparently it's okay to double park here & A1 towing doesn't tow on holidays when today (Dec 29, 2019 isn't a holiday.

**Edited to add, this person commenting back to reach out is doing nothing and is probably not capable of enacting change at the actual complex level. For those looking at these reviews to determine if you should move here and like that someone is commenting back, it's not realy. Don't move here. It's not worth the literal headaches.** When I first moved in I would have reviewed this apartment complex a four or a five but after a almost two years I can't rate Foxchase any better than a one for several reasons. One: parking was adjusted and half of the spots in each lot were removed to make room for more reserved parking spaces. You have to pay for the parking lot access anyway so creating more reserved spaces is an unnecessary money grab. We were told it was because so many people were on the wait list for reserved spots, but there are still empty spots three months later (so much so they needed to offer incentives to get people to sign up before the end of the year). The removal of these spaces requires people who work late to need to park on the street or several blocks away though we are paying for parking lot access. Two: this is a non smoking community but I have neighbors that smoke cigarettes and weed at all hours that comes into my apartment and I've called the office three times to complain and yet nothing has been done about it. Three: My cat has killed two mice and a baby squirrel that have some how made it into my apartment but maintenance doesn't know how they got in (this has never happened at any other place I've lived in) Four: the rent increase year over year is astounding, I've never had such an increase in my yearly renewal at any apt I've ever lived in. I wasn't able to move during my renewal this year based on the costs associated while planning a wedding, but I'm not living here after the next renewal.

The worst customer service and the worst place to live. Even their website is horrible.

Foxchase staff entered the apartment without notice or permission, when I was out of state, and left the door unlocked for five days. When I alerted them the door was unlocked, the complex manager told me I should lock up after them when they enter without permission or notifying me. This is Foxchase. They did this a second time, entered the apartment without notifying me, and again left the door unlocked for 5 days. When I noticed the door was unlocked and tried to lock it remotely, the lock jammed. I called emergency maintance and the police and eventually Foxchase went over to lock the jammed door to the apartment that Foxchase had left unlocked for 5 days. Their management company (the lovely Susan?) said they'd look into it, but, really, she wasn't any more concerned the 2nd time than they were the first time. This sloppy attitude towards notifying residents about entry and then leaving doors unlocked for days could endanger you. I don't know why the app didn't send notifications that the door had been unlocked, but you can't count on it, either. If you're fine with not locking your door in Foxchase, you should know what everyone in the neighborhood knows: most buildings can easily be broken into by yanking on the front exterior door. The building entrance doors on most buildings can just be yanked open with a hard pull. Foxchase fixed the one on my building after a non-resident accosted me one morning while leaving the laundry room, and I reported this. However, they have not methodically addressed the problem throughout the complex (a problem that they know about) with all of the buildings. An encampment for unhoused persons has set up across the street from Foxchase, and the man who accosted me appears to hang out there, and this problem may grow with the worsening economy, that non-residents seek entry to charge phones or for warmth in the buildings. 2 huge tree branches that could seriously injure a person have fallen in front of my apartment. After the first one, I expressed my concern that other trees looked unstable, but Foxchase did nothing, and another branch fell, blocking the entire walkway to my building. Another tree fell a block away, totalling a car. A murdered man was found in the parking lot behind my building. My 3rd floor apartment flooded due to blocked gutters. The management doesn't answer phones. A man, not a resident, passed out on the landing below mine. There have been a possum and a rat in the building, but I never had a problem with insects, even though Foxchase is sloppy about pest control (improper notification). When it comes down to it, Foxchase security and safety is a big risk, their entering without notice and leaving doors unlocked is beyond careless for apartment staff. This is absolutely fundamental. And the falling trees? How long before someone is seriously injured?

Unprofessional! They rarely answer your call. And they are not responsive with emails. They reply when you're no longer interested. You'll lose your time and money.

DO NOT move here - seriously. I may not have a problem with mice like other people have, but management is incapable of controlling the cockroach problem. I had a FOUR INCH cockroach in my apartment today. This is a recurring problem - you don't see them for a while, then they're back in droves. I've lived here 2+ years and it's been a constant issue.

Do not choose these apartments as your new house. IT IS FULL OF MICE. You will be crazy of mice. They will live with you together, and it is disgusting. The bacteria they bring will make children sick and every corner of the house stinks. There will be mice everywhere. They cannot solve the problem, and you will have to move. I have lived here for 4 years now, each year the rent increases, mice increase as well, the service gets worse. There might be less problems in their new buildings but, their old buildings suck.

This property is very conveniently located and a quite area that is the extent of the good of this property. The office has made my time here an extremely bad experience. During the lease signing with the office I worked with Silvia who made promises that she could not keep. I was told by Silvia that I would be receiving $200 off my first months rent. When I went to pay my first months rent I noticed that the $200 was not taking off the rent. I called Silvia who stated that she would take care of everything and not to worry about it. I waited a little bit to see if there was change there never was and plus they charged me $100 late fee while I was waiting on a call from Silvia. I called Silvia again to see what was going on. When I called this time she said that she was no longer working for FoxChase and was now at a different property under the same management. I asked if she could still fulfill the promise that she made. She told me to talk to management and said that they already were made aware of the issue. I talked to the manger Damon who was not helpful at all. Damon told me that he was not aware of any issue and even if he was there was nothing that he could do about it...great management... Great manager.... They are friendly and nice until you signed the lease..

DO NOT MOVE HERE! There are pro's and con's to everywhere you go, and I'm going to list both with extreme honesty. Please read this and seriously consider all of my con's before you even think about moving to this place. Let's start with con's: 1. There is absolutely NO insulation between these apartments. You can hear every single noise from your neighbors. Apartments all usually have horrible insulation, but these were EXTREMELY horrible. Every. single. day. multiple times a day I could hear my neighbors alarms go off, every phone call she made or received, as well as EVERYTHING she talked about. You can also here every time they shower, flush a toilet, open their door, or go in their closet. 2. The ventilation is horrible. You can smell absolutely every strong smell from every apartment. Every time someone cooks, especially with spices, your whole apartment fills up with the smell, and there's literally no escaping it. For example, one of our neighbors cooked cabbage one night ( we all know how disgusting that smell is) and the WHOLE building smelled horrible. Multiple neighbors called the office, and each other with complaints on how horrible it was to even be in your own "home." 3. The particular building we lived in (4478 Raleigh) is the grossest building you will ever be in. The building hallways permanently smell from all the cooking, and garbage people leave everywhere. The security door was broken for a few months, I put in a request to have it fixed, and then the next day someone broke it again. After that it was broken for another 6 months. Also the widow, the only window in the common area of the building, is always open and the screen is always broke, so i hope you enjoy bugs flying into the building and your apartment. Also outside the building expect to find dog poop everywhere. 4. You will have a bug problem. Ours was ants, and nothing was ever fixed or done about it even though you pay monthly for pest control. 5. Parking is horrible. There were days that we had to park blocks away from our building. We eventually paid to park in the parking lot ($15 a month) but then they towed our car. 6. Water. So when you live at Foxchase your water, sewer, trash, and pest control bills are through Foxchase with a utility service called Conservice. Now you would think that you would be charged for the water and sewer amount that you, in your individual apartment home, use. NOPE! You pay a ratio of what everyone uses. WHY IN THE WORLD WOULD I PAY FOR SOMEONE ELSE'S WATER USE!!! Our gallon usage (for two people) averaged about 6,500 gallons per month! That is the most ridiculous thing I have ever encountered at an apartment complex. Paying for someone else's water and sewage. 6.5 THE WATER WAS SHUT OFF WITHOUT NOTICE ALL THE TIME! The first year we were there, it was shut off once a month, for multiple hours, without any notice. The one time we received notice was from our neighbor because she was having the work done, so she knew it was going to be shut off. There are more cons, but unfortunately google has a limit and won't let me post everything. I had 9 major explained cons, so just know there is more. Pro's: 1. Location. It's honestly located in on of the perfect areas. You have the foxchase shopping center right down the road, which is very nice to walk to, and have availability to. You also have a walking park right next to the shopping center, a library down the road, and it's very close to 395N to get to Arlington/DC. 2. The maintenance people were some of the best. They were all helpful, fast, and extremely nice. One man in particular we had visit out apartment multiple times, I believe his name was Melvin (older gentleman, bald, has grown kids), and he was simply the best. If Melvin was working on your apartment, you knew things were going to be done correctly. You can also always plan to have a delightful conversation with him. I hope you read this and other reviews and truly sit down and think before you decide to live here. If you do stay away from 4478 R.

DO NOT RENT AT FOXCHASE!!! I retract my previous 4-star review immediately upon learning what a financial, physical and emotional death trap this place is. I lived there for a year and almost lost my mind due the disgusting and uncomfortable living conditions at a premium rental cost. Cockroaches everywhere, overflowing trash dumpsters every week, toilet that always became clogged and rarely flushed correctly, outdated and horribly filthy kitchen with old and often broken appliances, loud, rude neighbors that smoked inside and the smell would drift into my apartment and the list goes on. I hated every minute of living there and could not wait to get out of the lease so much so that I subleased the place. Now I'm on the hook for $1600 because the woman I subleased to did not give 60 days notice before moving out and the leasing managers will not work with me on removing the charge. I'm a reasonable person but $1600 for a notice fee is unreal and unfair. I hope no one else has to endure what I went through there for $1600/month hence why I am writing this awful review of Foxchase. Beware and look elsewhere even you have to pay a little more, in the end it'll probably save you.

Please do not rent there! You get contacted by Melody and Randy both of them are a JOKE! Cons ** No parking at night ** Old buildings always something wrong ** Service requested wait for like 2 months to be taken care ** Service manager doesnt do anything to fix it. ** Your packages will get stolen ** Tenis court? Well is a dog poop area ** Customer service, wait for the call back maybe couple of months ** Hidden charges You will be very tired of living there after the first month!! There many places that you can live for the same amount of rent or even less and with better quality and faster response!!!

they have no respect for their residents. 2 weeks ago the apartment above my unit had a water tank burst and the water started to leak into my unit. I called and told maintance and they said they would send someone over asap. 2 weeks later and the maintenance dude walks into my apartment, no call or knock on the door, while i'm changing. If you're a girl living by yourself don't be fooled by the low monthly rent.

Do not rent here. If it seems to good to be true, it's because it is. The rent is so cheap because the roaches are paying the other half! I have never had roaches and I've only lived here 1 month. In my first two weeks, I was watching tv and a roach just crawled across the wall. Disgusting. That was the first of many encounters. In addition, I've had to contact maintenance 3 times in under a month for multiple reasons. On my move in day, none of my files or keys were ready. It was as if I wasn't even scheduled to move. I didn't get my mailbox key until recently (after I had to go to the leasing office and request one). Never had this many issues in my life. I regret signing here!

I moved into Foxchase November 2013. I took the apartment that had the least amount of maintenance issues. I've never paid my rent late, and never had any complaints besides the few maintenance tickets I put in. November 2014 I signed for another year. My initial mistake. MY SECOND YEAR WAS HELL!!! November 7th 2015 I finally let management know I couldn't take the issues anymore and needed to move out immediately (after staying in hotels for the past month on and off because of the mice infestation). Long story short, it resulted in me getting a very rude phone call from their "customer care" department today saying i owe over $7 THOUSAND DOLLARS for ending my lease or I would have to get an attorney! Issue One-My apartment had a serious mice infestation that lasted a few months. I could hear them underneath the floor and in the walls. I killed one by hand and my fiance caught one. Family and friends were afraid to visit, and I stopped cooking at home for fear of catching diseases. I am very clean. Never left food or dishes out. I pay pest control fees to foxchase/AIMCO every month, yet the issue was never resolved. ( I was told it was because of construction to the building behind me). Issue Two-I paid $40/month for a parking space. I went on a 8 day vacation and SOMEHOW Foxchase "mistakenly" had my reserved parking sign pulled up and my car was towed. I came back with 2 large suitcases, a dead phone, at11pm at night, to no car (PS. I also left my house keys in my car while on vacation in case my luggage was lost).I walked to 7-11, with suitcases and caught a cab to the tow company. Although Foxchase later reimbursed me for my tow fee, the inconvenience was horrible. And they only reimbursed me after I had to prove to them, by way of a picture I happen to take, that my car was in a reserved space. Because, SOMEHOW they had no records of me having a space, nor anyone pulling my sign and removing my painted space decal Issue Three-My electric bill was around $300 dollars some months. I had a gas stove and lived alone. After making Dominion Power come out several times to check the issue, a Technician finally said I should check my dryer vents. Foxchase/ AIMCO maintenance came and cleaned my vents and I continued to have the same electric bill issue. Only until I ended up calling Sears and paying out of pocket to have an HVAC tech come out. The tech said my vents were so backed up, that with my vents opened they could barely tell if the dryer was on or off , the backup was so bad and old that you could not see the trash "breathe" ...$99 later the issue was fixed ISSUE 4-I got out of the shower one morning and came downstairs to get a towels out of the dryer, I had no clothes on and a maintenance guy just opens my front door. I called and complained because I put a permanent note on all of my tickets that say, call before entering because there are women in the apartment. It happened a SECOND AND A THIRD TIME. As of 10/31/15, I was all paid up .Here is an insert from a letter I wrote on 11/07/15 "The living conditions are intolerable, with mice running around ( I have picture of the droppings the left around the apartment, and videos of the noises they make while running in between the walls at night.... I cant take it anymore and it's unfair for me to have been staying in a hotel as well, because the pest issue was never fixed. (please see attached pictures, and maintenance letters, and hotel receipts)..." Update 11/29/17. Foxchase had someone reach out to me regarding this issue only to appear as if they were trying to be helpful in reviews. I have not heard from Foxchase since. Instead, they took me to court without sending me any court documents, a phone call or an email. NONE of my information has changed, my emergency contact and contact for non-payment never changed, the address I moved to was the same address on my driver license. I was found guilty in my absence. Someone contacted me with the same issue. If anyone else experienced issues like this and are interested in entering a suit, contact me.

Please please don't live here .Think very long and hard about what you're doing ! read the reviews before you decide to turn in your application fee . This is a warning horrible customer service , everything is very outdated horrible pest . I felt I actually own a pet mouse .

The apartment is unbearable. The doors and woods broke within couple months of moving in. The public parking is always packed. And they charge for everything. Make sure you read the contract carefully, no like you can stop them from charging you for whatever reason they come up though. Be aware of the hidden fees. Or stay away if you can.

The outside door didn't lock, had packages stolen , management was impossible to get in touch with, felt unsafe living here, my building smelled like smoke from one of the other units. This was one of the worst apartment complexes I have lived in and wouldn't recommend it to anyone

CORRECTION/EDIT#4: They came and fixed the dryer. I wonder if it never was broke. Sparks were witnessed. Tears were shed. But it's back on. LAUNDRY PARTY!!!! EDIT#3 JULY 2015: ("Jason" hasn't contacted me yet. Thanks for that.) WHAT ABOUT MY BROKEN DRYER THAT AIN'T NOBODY WANT TO TALK TO ME ABOUT??!?!?? Such an irresponsible corporation. To people considering living here, just know that your low low rent is going to escalate every year and you will have no option to sign an extension greater than 1 year at said low low rate and management doesn't care about you. Fix my dryer and we can be friends again! ___________________ What about the buses being too full to where people have to stand but then they say standing is illegal, but let people stand anyway? ___________________ What about the people smoking and playing with their dogs outside of your apartment after dark? ___________________ Why can't I give 0 stars? Well now they've cancelled intramural sports by firing the intramural sports director. I believe Foxchase even used to subsidize the teams (i.e. paid a portion of the entry fee). Add that to the shrinking list of amenities, which I was sad to learn FALSELY includes a sand volleyball court. Well, i guess technically they do have a sand volleyball court, but the nets are broken and the sand has virtually all turned to mud (i.e. cat feces). Notice, they've taken down the pictures rather than fixing the nets... it's still listed as an amenity however. One assumes Foxchase, if not AIMCO (the parent corporation) is going through a budget crisis, particularly in view of the ever ascending rental rates (5 increases in 5 years with no option of signing greater than a 1 year lease), and the option of reserved parking (within 5 years, parking has gone from free, to $5, to $10, +, and now the reserved parking spots available for a nominal fee of $50/mo.). Good thing i'm rich. The location is not that great, so i guess what keeps me here is the fact that i already live here and can walk to work. Whatever.

I have been put through the ringer trying to get my 500 dollar refundable deposit back. I applied for an apartment and it was canceled. I was told before hand that I would be given a full refund of the 500 if this was to happen. After 5-7 business days I still had not received anything. After calling and leaving messages for two days I finally reached someone. They said they would pass it along to their DM. The DM sent me a short email saying "I have refunded." This was 12 days ago. I still have not received anything. I sent two emails and left one voicemail and STILL have heard no word. I finally have been in touch with the corporate office. They are now trying to sort it out for me. This has put me in a very bad spot. I needed that REFUNDABLE 500 so I could pay my bills. I am a school teacher and have been extremely stressed out. It has been 3 weeks and yet I have received nothing. I hope I get MY MONEY back.

DO NOT MOVE HERE. I cannot warn you enough to not move here. If the pests, terrible maintenance of the units and buildings, lack of security measures on doors with broken locks, broken appliances, and administration office's complete incompetence and unwillingness to even return a phone call and even stating that they are not responsible or concerned with the safety of their residents, then our most recent issue should. A clog in the building's pipe caused a flood in our apartment which resulted in damage to our furniture and belongings. They "fixed" it and the apartment ended up flooding the next day too. Maintenance was terrible and offered no communication. We were forced to find another apartment when the general manager accused us of being "hostile and aggressive" towards maintenance staff (because we had complained) and the flood had caused such extensive water damage that they would have to tear out living room walls, baseboards, and possibly floor boards. This turned into a health hazard for my asthma and despite this and the impending construction, the general manager insisted that they required a 60 day notice and despite us telling her upfront that we were moving in a week and her saying that it shouldn't be an issue to prorate the rent, they wouldn't honor it. Now, after having to struggle to receive responses from her, she acts like she's doing us a favor by saying we must pay an entire month that we won't be there. After I pointed out a Virgina statute that stated that in a situation like this, they only legally needed 14 days, she claimed that they "don't follow Virgina law and only follow Aimco law." Do you want to live somewhere where the general manager states that they don't follow the state laws? I've now filed multiple complaints with corporate and with the Better Business Bureau. Please take the time to read these reviews (our mistake for not doing so) and find something else.

Current resident- At time of move in, was told only needed a permit for parking in reserved spaces. Parked in the lot (non reserved spaces) to get towed 3 months later. When called, I was told information I was not given when moving in, and was told the office would not reimburse me for the towing fee. Good luck with parking! They set it up to maximize on profit by towing

Why are there SO MANY inspections regarding Section 8 apartment residents? Do regular non section 8 apartment residents receive as many apartment inspections? I would love to hear an answer!

I moved to -foxchase apartments in May 2020. Since I've moved here my experience has been great! I have really enjoyed the neighborhood as I've been able to walk around on the trails. When I see neighbors they wave or speak to me. I love being able to walk to the grocery store or to restaurants. It was difficult to move here during the pandemic because I didn't get to see my actual apartment until the day I moved in. However the staff did give me a virtual tour and let me come and look at a model apartment before I actually moved. Recently had an issue with my air conditioning on a Saturday morning. I put in a maintenance request online and 20 minutes later the maintenance guy came and fixed my air conditioning within a few minutes! I am very pleased with my experience thus far. I am editing my review. It is 1/31/21 and it is 1:49am and I am stuck with a mouse in my apartment for the second time. The first time I had a mouse in my apartment was in October 2020 and it was here for a whole month. Pest control and maintenance came several times to lay traps and seal holes. However, tonight has proven that not all the holes were sealed up. I am really upset to have to live like this. They just added a pest control fee to the rent because they have an issue with pests all over the property'. I think It's very unfair that I have to pay a pest control fee when I continuously have to have pest problems. I will not be renewing my lease.

Don't buy any promise that may be given to you by this property. I was refereed by a friend to this property and went on the 11th of October near COB as my appointment was given to me. I had a place that I already paid the rent until the end of the month, so I was looking probably two or three days before the month ending just to move my stuff and clean the the apartment I am vacating. I was told by the leasing consultant that they have a promotion if i move in by the 15th that I will get a one month free and $1000 gift card with certain rent, if I want to move in by the 23rd that I will only get one month free and little higher rent, after the 23rd I won't get any promotion and the rent will be even higher. The leasing agent stressed if I don't pay the $50 application fee and $500 withholding fee, that the apartment may vanish overnight as people may reserve it online, and she was very pushy as it is really her job. I have trusted her, after all she seems trust-able and friendly. She then gave a list of what I need to do next and emailed me the instruction as well. This was all on Wednesday COB. The next two days which is Thursday and Friday, I had to spent time to set up the Washington Gas bill, dominion power bill and search for renters insurance on my work breaks. Then I set up the Washington gas bill and dominion power bill to my name believing that they would have been trust worthy and keep their word in tact. I have also tried to set up my renters insurance, but there was phone tagging between my and the insurance agents I was trying to buy the premium from. I was not aware of that I had to have the insurance before the signing the lease. I received a personal phone call from the leasing agent from her cell phone the day I was suppose to move in. There was no follow-up calls between my visit and the actual move in date. The agent told me to make sure I finalized the renters insurance before I walk-in the office and offer if I could not get the insurance that they can provide me with $14.95/month. I told her i have an insurance for $115/year which is about $9. 58/month so I told her I don't need theirs. The agent said to send her the quote before I buy it to make sure it has all they required. I forwarded the insurance quote which she reviewed and told me it is ok to buy it. This was around noon on the day I was suppose to move in. I finalized the insurance and paid for the year and forward the receipt to the agent. She replied all is great and told me to go sign the lease and take the key. while I was walking in to the leasing office, I received an email saying the insurance was starting at midnight which is about 8 hours later from the time of signing the lease, and unless I backdated the insurance or buy one month insurance from them, that I can't sign the lease despite that making me wait for about one hour in the waiting room although I got there on time. The insurance agent calmly explain to her there is not way to start insurance on the same day the premium is paid, and said it will start at EOD midnight at 12:01 AM. The leasing agent then tried to get me buy their renters insurance for one month although she knows my insurance is starting in about 7 hours at this time. Then, I was told to come tomorrow, I went the next day, and I was told I am not qualified to get the $1000 gift card anymore as it expired the day before, and they said the corporate office is not willing to extend the offer for me. THIS IS RIDICULOUS. Then I calmly asked if they can't honor their promise, to cancel my application and refund my $550. Then they said you just passed the 72 hour cancellation period and you won't get your money back. Then they cancelled my application stating that "APPLICANT DID NOT WANT TO MOVE IN" and they suggested if I move there with in the next 120 days, I will be able to $500 credit towards my rent. If you are by all means been promised anything from this property, it means nothing as they can just change their mind at any time. YOU SHOULD NOT TRUST 'FOXCHASE APARTMENT ALEXANDRIA"