Communities

Don't Move here! Scroll to the left! The leasing office and management are the worst I've ever seen. I've been a resident for almost 5 years paid my rent on time normally the 1st of the month and requested to move early due to personal reasons. Not only did they say I'd have to pay a hefty $6258 but will take back the $300 renewal of the lease that was given to me. They're overpriced for the value and I've complained several times since I lived here. The maintenance staff are wonderful but the managers treat people terribly and their tenants. Do not move here! Find a newer nicer place to live. I regret my move here and want to warn people don't waste your time. After 5 years of being a loyal tenant they still have no respect or sensitivity for others.

smell weeds all the time from balcony nd ventilation and they say its smoke free .unsafe for babies

first i had mice problem for a couple of months. Then their towing company towed my car twice once was a rental car and once was a new car that didnt have a sticker yet. Each time on a weekend and I had to pay 250$ x 2. Washer and dryer broke multiple times. They did repair them in 1 day or two though. Then when my rent was supposed to be monthly 5 days before moving out they said they needed 60 days notice! Even though i talked to them over the phone twice about the rent being "monthly" they failed to warn me they need this long notice. What is the purpose of monthly rent if you need 2 months notice!. Anyway dont live here unless you have to.

I moved into Foxchase November 2013. I took the apartment that had the least amount of maintenance issues. I've never paid my rent late, and never had any complaints besides the few maintenance tickets I put in. November 2014 I signed for another year. My initial mistake. MY SECOND YEAR WAS HELL!!! November 7th 2015 I finally let management know I couldn't take the issues anymore and needed to move out immediately (after staying in hotels for the past month on and off because of the mice infestation). Long story short, it resulted in me getting a very rude phone call from their "customer care" department today saying i owe over $7 THOUSAND DOLLARS for ending my lease or I would have to get an attorney! Issue One-My apartment had a serious mice infestation that lasted a few months. I could hear them underneath the floor and in the walls. I killed one by hand and my fiance caught one. Family and friends were afraid to visit, and I stopped cooking at home for fear of catching diseases. I am very clean. Never left food or dishes out. I pay pest control fees to foxchase/AIMCO every month, yet the issue was never resolved. ( I was told it was because of construction to the building behind me). Issue Two-I paid $40/month for a parking space. I went on a 8 day vacation and SOMEHOW Foxchase "mistakenly" had my reserved parking sign pulled up and my car was towed. I came back with 2 large suitcases, a dead phone, at11pm at night, to no car (PS. I also left my house keys in my car while on vacation in case my luggage was lost).I walked to 7-11, with suitcases and caught a cab to the tow company. Although Foxchase later reimbursed me for my tow fee, the inconvenience was horrible. And they only reimbursed me after I had to prove to them, by way of a picture I happen to take, that my car was in a reserved space. Because, SOMEHOW they had no records of me having a space, nor anyone pulling my sign and removing my painted space decal Issue Three-My electric bill was around $300 dollars some months. I had a gas stove and lived alone. After making Dominion Power come out several times to check the issue, a Technician finally said I should check my dryer vents. Foxchase/ AIMCO maintenance came and cleaned my vents and I continued to have the same electric bill issue. Only until I ended up calling Sears and paying out of pocket to have an HVAC tech come out. The tech said my vents were so backed up, that with my vents opened they could barely tell if the dryer was on or off , the backup was so bad and old that you could not see the trash "breathe" ...$99 later the issue was fixed ISSUE 4-I got out of the shower one morning and came downstairs to get a towels out of the dryer, I had no clothes on and a maintenance guy just opens my front door. I called and complained because I put a permanent note on all of my tickets that say, call before entering because there are women in the apartment. It happened a SECOND AND A THIRD TIME. As of 10/31/15, I was all paid up .Here is an insert from a letter I wrote on 11/07/15 "The living conditions are intolerable, with mice running around ( I have picture of the droppings the left around the apartment, and videos of the noises they make while running in between the walls at night.... I cant take it anymore and it's unfair for me to have been staying in a hotel as well, because the pest issue was never fixed. (please see attached pictures, and maintenance letters, and hotel receipts)..." Update 11/29/17. Foxchase had someone reach out to me regarding this issue only to appear as if they were trying to be helpful in reviews. I have not heard from Foxchase since. Instead, they took me to court without sending me any court documents, a phone call or an email. NONE of my information has changed, my emergency contact and contact for non-payment never changed, the address I moved to was the same address on my driver license. I was found guilty in my absence. Someone contacted me with the same issue. If anyone else experienced issues like this and are interested in entering a suit, contact me.

One of the worst places I have rented so far. I have been suffering from a mouse problem since the past one year. I am sick of complaining to the maintenance office regarding this and several other maintenance issues over the past year. However, they have not devised a permanent solution to the mouse issue. I would not recommend this housing community to anyone.

I have been waiting for my deposit refund check since my move out in July. When I contact management to get more information on when I can expect to receive it, they give me the run around and then never reach out with an update. At this point, I am not expecting to receive my check and will unfortunately have to pursue external escalation since there is no resolution internally.

This is my first time leaving reviews and it's because I want people to know NOT TO LIVE HERE. Lots of miscommunication happened during my experience with FoxChase. I submitted my application in mid September but did not receive a leasing agreement until the last day of October. My primary leasing agent was on leave without having his out of office message on which made me constantly worry about the application process. The whole process was really slow which made me ended up forfeited my $500 deposit. Imagine living here and having a problem with your apartment, the lack of communication within the community will be a problem. DO NOT LIVE HERE unless you are fine with a leasing office that doesn't respond to your emails for weeks and when you actually call their office they told you they are understaffed and that they don't normally send confirmation emails and leave you hanging and make you wonder what is going on. The leasing office also bait you on their "special" deal when in fact ended up not being applied after I submitted my application. In total, I put $550 ($500 deposit and $50 application fee) down in the drain, wasted time on numerous phone calls and my energy on 10+ emails in addition to the bad experience I encountered. Please consider spending a bit extra money to find a place that actually will take every future residence seriously because it will be worth it in the long run.

DO NOT LIVE HERE!!!!!! THIS PLACE STEALS YOUR MONEY. I am being charged over $300.00 to have my apartment repainted after move out due to "un normal wear and tear"... I lived there for ten months and hung pictures on the wall and that "ruined their paint".. I was also charged over $50.00 for a parking pass that I turned in. Do not even make an effort to clean your apartment after move out because you will still be charged $130 for a cleaning fee. Let alone this place is not maintained... Trash everywhere, not mowed regularly, insides of buildings are disgusting, you smell your neighbors, cigarette smoke everywhere.. Save your money there are much nicer complexes than this.

Everything breaks. The kitchen is outdated and the counters/cabinets are cracked and old. The yard is not taken care of and mushrooms are growing all over the place. Trash is constantly littering the grass everywhere. Cockroaches! If you don't call and complain, they won't come take care of them. The shower tiles are literally caving in. The only plus is that the maintenance staff is great. Otherwise, it is over priced for the quality and I cannot wait to move.

The Community Manager (Stephanie Hall) treats low-income renters like second-class citizens. She also encourages this rude, arrogant treatment to some of Maintenance Engineers. Comments such as "HUD who pays your rent" should be kept to herself. Being difficult and uncooperative to HUD recipients is uncalled for and extremely frustrating especially since she seems to not have any overhead.

Don't get sucked in by the low rent you are quoted. They nickel and dime you another 10% or more. You'll pay for your own pest control, like ants coming out of the wall which you didn't cause. You'll have to get insurance for the landlord (not normal renter's insurance). The service companies they use will charge you even more. The billing company they use charges you to send you a bill. Your utilities are outrageous and possibly fraudulent. DO NOT MOVE HERE. Paying for your own pest control is all your need to know about this place to ward you off. Check out ants coming from the basement. YOU'LL have to PAY for their removal.

My wife and I went here to view these apartments and even signed up for a 1 bed room apartment. But due to family situations we couldnt move in to these apartments. We lost 550$ to them for nothing. Basically these guys are money minded and after having talking to many tenants there, I learnt that they are the same with everyone. The apartments look so old, painted in the exterior but when you get in, you know that they are actually not well maintained. Apartment is tiny and I got this feeling that they have remodelled a studio apartment into a one bedroom apartment just to get more money. When you walk around the area you can see many rats running around. I really pitty the people living in the ground floors. I even heard from another tenant that they actually get many centipedes and millipede worms creeping into their apartments. In a way I am happy that we did not move in to these apartments. Please do not go for the price.

DO NOT LEASE HERE. Please refer to my other review - you'll know the one. Google wouldn't allow me enough characters to describe everything that is a scam about this community. I moved out yesterday. I had been attempting to renegotiate my lease renewal when my technical "notice date" came. Foxchase gave me 8 DAYS from the time the renewal offer was sent to the day I was supposed to give 60-days notice. I was actively speaking with the property manager over this time and not ONCE was it mentioned that I needed to give notice prior to Foxchase sending the new renewal offer. I'm looking at a $130 late notice charge and another $120 in "final utilities" - which I've already paid for when I paid $400 for the final 7 days at the start of august. What is this even for?? This apartment complex will bleed you dry - I feel sorry for those who can't afford to buy themselves out of these hidden fees and move somewhere else. Do yourself a favor and turn around and go somewhere else. I'm begging you.

Just adding to my previous review to give an example of living at Foxchase. Went down this morning to the on-site laundry room and the washing machine and dryer (and there is only one for the entire building) have been removed. No notice, no email, nothing. Called immediately and was told they had no idea why. Sent 4 emails, two automatic reply as they were out office and two have not replied. This is a perfect example of the kind of "concern for residents" you can expect! They may "promise" sufficient services but no guarantees!

If I could rate this place 0 stars I would. Besides the price and location, there are absolutely no redeeming qualities about this apartment complex. First, they made us sign a second lease and moved our apartment a week before we moved in. This was forgivable as things do change last minute. However, from there on out, it has been a nightmare. The parking situation is horrific. Anyone can park anywhere and they don't tow those without a sticker except maybe once a month. If you live near the intersection of Taney and Raleigh, there won't be a day when cars are disobeying signs and causing near accidents. There are insects everywhere. No matter how many times they come to exterminate (which is often). They will not notify you before they do things. I.e. they had a contractors on our balcony at 8 AM without notice who came up by a ladder to work in the closet. Then posted after the work was done a week later that contractors would be coming in to do work. We also referred people who did move in and never saw the referral award after multiple contact attempts. They also forgot to charge us for pet rent for SEVERAL months, then called a year in to say they would start charging us. Last, but not least, want to charge us 2,000 dollars because they are claiming they did not receive our notice to move out within 60 days in the middle of a pandemic. This has been the absolute worst place to live. I never write reviews, but this has been such a horrible experience that others deserve to know about it. Save your time, sanity, and money folks!!!

MAKE SURE YOU DO A WALK THROUGH OF THE APARTMENT YOU MOVE INTO NOT THE STAGED ONE!! It will look completely different! If I could give a negative score I would. The maintenance office is a joke. They can't fix an outdoor light that is constantly flashing into our apartment! We put in 3 service requests only to be ignored. A week later I had to walk down to the maintenance office for them to say it has to be contracted out. FOR A LIGHT!! Secondly there is a real issues with pests. MICE are everywhere. Several requests to have them removed. They simply put down traps. It's a infestation within the entire building ( probably the entire complex.)

If you rent from them get ready to be Nickeled and dimed to death. $34 service charge of you pay on card. Move out fees. Lots of extras you won't even aware of until it's too late.

Absolutely horrible and illiterate customer service. Unreasonable pet fees and will deny your ESA letter for any reason they can find.

Safety

Terrible place stay away

Please please don't live here .Think very long and hard about what you're doing ! read the reviews before you decide to turn in your application fee . This is a warning horrible customer service , everything is very outdated horrible pest . I felt I actually own a pet mouse .

Mice, a constant flow of uncontrolled insects, and 3 different floods in my living room. On top of that, dont even think of getting your security deposit back. They will invent things, some I believe illegally, to ensure they keep your deposit.

DO NOT RENT AT FOXCHASE!!! I retract my previous 4-star review immediately upon learning what a financial, physical and emotional death trap this place is. I lived there for a year and almost lost my mind due the disgusting and uncomfortable living conditions at a premium rental cost. Cockroaches everywhere, overflowing trash dumpsters every week, toilet that always became clogged and rarely flushed correctly, outdated and horribly filthy kitchen with old and often broken appliances, loud, rude neighbors that smoked inside and the smell would drift into my apartment and the list goes on. I hated every minute of living there and could not wait to get out of the lease so much so that I subleased the place. Now I'm on the hook for $1600 because the woman I subleased to did not give 60 days notice before moving out and the leasing managers will not work with me on removing the charge. I'm a reasonable person but $1600 for a notice fee is unreal and unfair. I hope no one else has to endure what I went through there for $1600/month hence why I am writing this awful review of Foxchase. Beware and look elsewhere even you have to pay a little more, in the end it'll probably save you.

I have been put through the ringer trying to get my 500 dollar refundable deposit back. I applied for an apartment and it was canceled. I was told before hand that I would be given a full refund of the 500 if this was to happen. After 5-7 business days I still had not received anything. After calling and leaving messages for two days I finally reached someone. They said they would pass it along to their DM. The DM sent me a short email saying "I have refunded." This was 12 days ago. I still have not received anything. I sent two emails and left one voicemail and STILL have heard no word. I finally have been in touch with the corporate office. They are now trying to sort it out for me. This has put me in a very bad spot. I needed that REFUNDABLE 500 so I could pay my bills. I am a school teacher and have been extremely stressed out. It has been 3 weeks and yet I have received nothing. I hope I get MY MONEY back.

Affordable community to live in, and the maintenance people are quick and handy once they get your order. There are only two problems: bugs coming from the walls as it's an old building, I had to tape the whole floor between the walls to prevent it from coming in, and noisy upstairs neighbors screaming at their children. Update: I changed my review from 3 to 1, the bugs problem was ongoing even after pest control, and I had to bring a cleaning company to steam the apartment, and still no hope. They took my deposit and charged me an extra 27$ for a punch of services. The funniest thing was that they charged me for repainting the apartment after moving out, which I made sure to cover all holes and clean all regular spots, and I even sent them a video of it. Do yourself a favor, and don't live here. It's cheaper for a reason.

Horrible, management not helpful at all

Its not really pet friendly

If you like a disorganized management team and a lazy facility team than you've chosen the right place! This is a kicker. Need an inspection? No problem! Count on FoxChase to enter the WRONG apartment, try again only to find out they don't have the keys to get in, and have the audacity to ask ME to BORROW my key then NOT come back to inspect the apartment..and while your at it leave me keyless and locked out of my apartment! Then make me wait 2 hours to be let in..

How is it here? It's eh. The main issue I have with this place is parking. You pay for general lot parking which is understandable but it seems like they assign more parking passes than they have parking spots. If you pay to park in the parking lot then you shouldn't have a problem finding a spot. That leads to people parking on corners, perpendicular to the flow of traffic and any other way they can, legal or not, just to park. On top of that the spaces are so tight you can barely get out of your car. My Mercedes has over 13 dings and scratches from car doors and other things hitting it in a reserved spot. My van has paint from other cars on it after they hit it with their door. It's gotten to the point where I'm going to contact a lawyer to see what can be done about the residents and management because I'm not going to kick out thousands of dollars to fix the damage done to my vehicles. Not only that but delivery trucks block both reserved and non reserved parking spots and I've seen the grounds keepers hit car bumpers with weed wackers and lawn mowers. The other issue was mice but after pest control failed to get rid of them I took matters in my own hands and got rid of them in a week.

The outside door didn't lock, had packages stolen , management was impossible to get in touch with, felt unsafe living here, my building smelled like smoke from one of the other units. This was one of the worst apartment complexes I have lived in and wouldn't recommend it to anyone

Would give 0 stars if I could. From start to finish this was by far the worst apartment I have ever lived in. Immediately the first thing I noticed upon moving in was the rampant cockroach infestation. When brought to the attention of the leasing office they were not at all helpful and I dealt with this roach infestation the whole time I lived there. Ironically enough the roaches weren't the worst part about living here. I also moved into an apartment with no hot water because the hot water heater was broken upon moving in and leaking all over the floor. Once again leasing office was not cooperative getting this fixed and overall the whole time I lived there it was impossible to get in touch with maintenance. From start to finish they found ways to scam me out of my money with random unnecessary charges and processing fees. They changed my lease from the end date being June 22nd to July 1st on my resident portal without consulting me just so they could scam me into paying rent for the 1st day of July. They also require you to pay for them to CLEAN AND PAINT the apartment when you move out (another thing I have never seen my whole life renting) So many charges like this that I have never experienced at any other apartment complex in my whole entire life. Not to mention how unsafe this apartment was as well. I was first notified of people staring into apartments through windows after only a week of living here! After reading other reviews it seems that many other people had safety issues regarding stalkers and peeping toms as well. To make matters worse the lock on the main door to my building never worked in the 14 months that I lived there despite me and many other tenants repeatedly bringing this to the leasing office's attention. And last but not least, they claim to be non smoking yet the whole apartment constantly reeks of marijuana! Seriously rent ANYWHERE else, I've rented apartments in the dmv my whole life and have never experienced anything like this.

0 rating

Words cannot express how stressful it is to occupy these apartments. When my boyfriend, Jeff signed a lease in August, he was so excited to find a decently sized, decently priced apartment in Alexandria. However, I am in tears over how uncomfortable it is to stay in. When we inspected the apartment initially, we noticed bright blue splatters, which appeared to be paint, on several walls throughout the apartment, both upstairs and downstairs, in the den, in the kitchen in every bathroom. It wasn't paint. It was BIRD SHIT. There were birds living in our laundry room and vents. It took weeks of daily harrassment to rectify the issue. Then, in the warm August and September months, our building on Raleigh Ave was COVERED and I mean ABSOLUTELY COVERED with roaches. I even made friends with a girl in the building over our common complaints about this building. I would literally look at the sky when approaching the building to avoid seeing the roaches scattered around my feet. Eventually they were in our apartment, which through several pest control requests, cold weather, and diligent cleaning have seemed to quiet down a bit. But now, as many of the tenants here have complained, my apartment is infested with mice. I have put in several requests and have even noted that there are so many within the walls squeaking and falling and gnawing and running that I cannot sleep at night upstairs. And mind you, we are on the FOURTH FLOOR. If these issues are so intense here, I can't imagine how many rodents and pests really occupy this building. It makes me itch to think about it. My boyfriend and I sleep downstairs when I am here. The Housing Authority of Alexandria will be called this weekend. We also lived right next door to a man with mental health issues, who even threatened that he had a shotgun while he stood listening to us laugh outside of our door. The police came, but even after several formal complaints about his harrassment, nothing was done about it. This review may not prompt any true concern, but hopefully it can deter hopefuls who think they're making a great decision moving here. He signed such a long lease paying over 1700 dollars a month and cannot even sleep in either of the two bedrooms because of the infestations. This is truly a nightmare.

Oh m God leasing office staff very unfriendly.

Worst leasing team ever. No one ever answers the phone and when they do they can't help you.

DO NOT move here - seriously. I may not have a problem with mice like other people have, but management is incapable of controlling the cockroach problem. I had a FOUR INCH cockroach in my apartment today. This is a recurring problem - you don't see them for a while, then they're back in droves. I've lived here 2+ years and it's been a constant issue.

DO NOT MOVE HERE! There are pro's and con's to everywhere you go, and I'm going to list both with extreme honesty. Please read this and seriously consider all of my con's before you even think about moving to this place. Let's start with con's: 1. There is absolutely NO insulation between these apartments. You can hear every single noise from your neighbors. Apartments all usually have horrible insulation, but these were EXTREMELY horrible. Every. single. day. multiple times a day I could hear my neighbors alarms go off, every phone call she made or received, as well as EVERYTHING she talked about. You can also here every time they shower, flush a toilet, open their door, or go in their closet. 2. The ventilation is horrible. You can smell absolutely every strong smell from every apartment. Every time someone cooks, especially with spices, your whole apartment fills up with the smell, and there's literally no escaping it. For example, one of our neighbors cooked cabbage one night ( we all know how disgusting that smell is) and the WHOLE building smelled horrible. Multiple neighbors called the office, and each other with complaints on how horrible it was to even be in your own "home." 3. The particular building we lived in (4478 Raleigh) is the grossest building you will ever be in. The building hallways permanently smell from all the cooking, and garbage people leave everywhere. The security door was broken for a few months, I put in a request to have it fixed, and then the next day someone broke it again. After that it was broken for another 6 months. Also the widow, the only window in the common area of the building, is always open and the screen is always broke, so i hope you enjoy bugs flying into the building and your apartment. Also outside the building expect to find dog poop everywhere. 4. You will have a bug problem. Ours was ants, and nothing was ever fixed or done about it even though you pay monthly for pest control. 5. Parking is horrible. There were days that we had to park blocks away from our building. We eventually paid to park in the parking lot ($15 a month) but then they towed our car. 6. Water. So when you live at Foxchase your water, sewer, trash, and pest control bills are through Foxchase with a utility service called Conservice. Now you would think that you would be charged for the water and sewer amount that you, in your individual apartment home, use. NOPE! You pay a ratio of what everyone uses. WHY IN THE WORLD WOULD I PAY FOR SOMEONE ELSE'S WATER USE!!! Our gallon usage (for two people) averaged about 6,500 gallons per month! That is the most ridiculous thing I have ever encountered at an apartment complex. Paying for someone else's water and sewage. 6.5 THE WATER WAS SHUT OFF WITHOUT NOTICE ALL THE TIME! The first year we were there, it was shut off once a month, for multiple hours, without any notice. The one time we received notice was from our neighbor because she was having the work done, so she knew it was going to be shut off. There are more cons, but unfortunately google has a limit and won't let me post everything. I had 9 major explained cons, so just know there is more. Pro's: 1. Location. It's honestly located in on of the perfect areas. You have the foxchase shopping center right down the road, which is very nice to walk to, and have availability to. You also have a walking park right next to the shopping center, a library down the road, and it's very close to 395N to get to Arlington/DC. 2. The maintenance people were some of the best. They were all helpful, fast, and extremely nice. One man in particular we had visit out apartment multiple times, I believe his name was Melvin (older gentleman, bald, has grown kids), and he was simply the best. If Melvin was working on your apartment, you knew things were going to be done correctly. You can also always plan to have a delightful conversation with him. I hope you read this and other reviews and truly sit down and think before you decide to live here. If you do stay away from 4478 R.

I accidentally posted a 5 star rating just moments before getting started, so please disregard! Location, location, location !!! Its Great, however its a dump! If you have 1900.00 a month for rent then look around because you will get mad everyday when you enter these rehabed projects! The bldg carpets are disgusting and the games tthe mgmt played with me is what id like to share. I rented a 1 bedroom for a year and aside for the waterbugs i fought off daily in the spring and summer both inside and outside the bldg it was ok. So i decided to rent a 2 bedroom and all hell broke loose. The policy is blind. You cant actually see the apt and there is no 30 money back or satifaction guarantee. My concern was real and the complex mgr assured me if something did not meet my standard they would fix it. LIES, LIES AND MORE LIES !!!!!! I screamed and ahouted until they painted the bldg, half a.**cleaned the bldg carpet, resurfaced my kitchen countertops and i could go on for another several characters. I finally exhausted myself but in an effort to pay it forward.... I CAUTION YOU, DONT DO IT! They have yet to meet my standard! My lease is up in Sept and i look forward to moving. FYI I have NEVER written an apt apartment rating! Im not an angry person but i am hopeful someone will read this post and benefit!

Been trying to talk to staff about leasing an apartment. 1st the phone lines don't work correct but on top of that they had someone text me back who was quite rude and uninformed of the basics such as pricing. If you look online there 2 bedrooms are listed as between about 1700 and 8000, so I called to get the correct information and yet they couldn't tell me what they were going for. Never mind I'll find a more professional company

I am writing to express my disappointment with the way both I and my wife were treated by one of your leasing office representatives, Mrs. Ana Munoz during my recent call and my wife's recent visit to your office. My wife visited the office on 02/15/2023 to inquire about being a head of the house, and unfortunately, Mrs. Ana Munoz was incredibly unprofessional and dismissive. Never she had a minute to listen to my request; let alone to help me bring about a solution. The representative showed a lack of respect towards me and made me feel like I was not valued as a tenant. The representative was rude and impatient, and I felt as if my concerns were not taken seriously. This kind of mistreatment is unacceptable and should not be tolerated in any professional environment. As a tenant, I expect to be treated with dignity and respect by your representatives, and I am extremely disappointed that this was not the case. I have been a tenant of your property for over 7 years and have never experienced such unprofessionalism from any of your representatives before. I strongly urge you to take immediate action to address this issue and ensure that your representatives are trained to provide excellent customer service to tenants. I hope that this review serves as a wake-up call to the importance of treating tenants with respect and dignity regardless of their origin or what program they are under. In conclusion, I will not recommend this leasing office to anyone due to the way I and my wife were treated. I hope that you will take this review seriously and take appropriate measures to address the issue. Sincerely,

Avoid if possible! Last straw was when a large branch from a very dead tree fell on my truck I had to call the emergency line and the lady I spoke to was very unconcerned. Maintenance moved it almost 5 hours later, but the office refuses to return my calls about the damage caused. There are also bug issues in every tenant's apartment I've spoken to including mine. After months, I went to a third party for the pest control and finally have gotten it under control. Repairs are timely, but haphazard and often leave a mess or 'fix' the wrong thing.

The apartment is unbearable. The doors and woods broke within couple months of moving in. The public parking is always packed. And they charge for everything. Make sure you read the contract carefully, no like you can stop them from charging you for whatever reason they come up though. Be aware of the hidden fees. Or stay away if you can.

Great maintenance services, very friendly and professional. The apartment that I got was clean and comes with brand-new appliances. Management could do a better job with trash management, pest control, and exterior design with more trees and frequent grass cutting. Updating the review because of a very rude leasing office agent - Mahlet. Mahlet did not provide me with full disclosure of the fees and move-out date procedures of Foxchase. Additionally, she mentioned about fees that I can save by completing the application on the same day with showing after the showing (would have been much nicer to know of that deal before schedule showing). After the feedback through phone which was 3 months ago, Mahlet remembered my face and has been so rude everytime I came to the office to have direct communication (both my boyfriend and I noticed her difference in communicating with me). She never looked at me once in the face when I tell her about my issues, either typing on her phone or looking at her laptop. She even mentioned that she was not required to look directly in my face (how rude). The other staff, overheard the conversation, did nothing and acted as if everything was fine. Do not live here if you don't want to deal with stressful leasing staff.

Do not rent from here if you need Metro access. They will no longer be providing shuttle service at the end of February 2017. They haven't even communicated this yet to the tenants (I found out from a 3rd party, who has more courtesy and professionalism then the property mgmt. company). They claim their reason for discontinuing the shuttle service is "the amount of daily riders has decreased" which is simply not true, as the shuttle I take in the morning is often full and some are forced to get off. They also claim other complexes in the area don't offer shuttle service either, which is simply not true. They are just looking to save a buck. Current tenants will be now forced into longer and more expensive commutes.

I would give it 3 stars if it wasnt for the parking ! The apartments are very nice and spacious ! (Although our Bedroom door and downstairs bathroom door cant close or lock! A little gust of wind will mess up your cable. The washer isn't that bad but the dryer...We have to put our clothes in for two hours just so they MIGHT BE all the way dry and our oven light doesnt work. ) But the parking lot is ridiculous!!!!! Since My husband and I have been here which has only been about 3 months our cars have been dinked , scratched , and this morning I come down to my car to see my rear view mirror tilted to the sky with scratch marks all on the back of it!! We take care of our cars and make sure we always park inside and in the middle of the lines like a decent human being but I still come down to scratches and dings in my car!! IM SO FURIOUS!! AND TO THINK WE PAID TO BE ABLE TO PARK IN THIS PARKING LOT !! We are basically paying to get our cars dented and scratched all over!! We are on the brink of moving because this is freaking ridiculous!!

I would not recommend living here. They are con artists with hidden fees. The neighborhood isn't safe, peeping Tom's, drug addicts and thieves. Also really bad rodent and insect issues. Parking is terrible. Overall terrible experience I couldn't wait until my lease was over. The people who work at the office and their corporate offices are the ones leaving 5 star reviews. I know this because somebody who responded to an email is the same one leaving 5 star reviews. AVOID THIS PLACE THERE ARE BETTER OPTIONS!

I've been living in a Foxchase apt for almost 2 years. Rent prices and service fees are very high and both increase at an alarming rate per month. If you're looking to live in a complex of poorly constructed buildings, zero sense of community, unresponsive management, and random trespassing into your home by maintenance personnel, Foxchase is the place for you! Obviously, do your research to determine what's best for you but I would not recommend the Foxchase/Aimco community to anyone.

This PLACE IS AWEFUL!!!!!!!!! DO NOT COME HERE.. I LIVE AT 516 N HOWARD STREET APT 402 SINCE APRIL; AT THE BEGGINING IT WAS OKAY...SINCE THEY IT'S BEEN CHAOS. I REPORTED TO THE MAINTANANCE TEAM ON 7/2014 THAT A DEAD RAT WAS SPOTTED ON THE BALCONY. THEY CAME AND PATCHED THE WHOLE ON THE WALL AND PUT TRAPS AND THAT WAS IT. TILL THIS DAY I STILL HAVE RATS ROAMING THE DINING, KITCHEN AND LIVING AREA OF MY APARTMENT. ON 9/25/14 I REPORTED TO THE MAINTANACENCE TEAM THAT I HAD BEDBUGS IN MY HOME. THEY DID ABSOLUTLY NOTHING AND REPORTED MY REQUEST AS BEING DONE AND COMPLETLED. THIS PLACE IS HORRIBLE I DO NOT RECOMMEND IT TO ANYONE. YOU WILL HAVE A BETTER CHANCE FINDING SOMETHING BETTER AT THE GHETTO THAT LIVING AT THIS DUMP. I WILL MOST CERTERLLY GET IN CONTACT WITH MY FRIEND WHO IS A LAWYER TO SEE IF HE CAN HELP ME GET OUT OF MY LEASE THE LEGAL WAY!!!!!!!!!!!!!!!!

This is not a place to live in!!! First thing it's all kind of bugs sharing the place with you!! Had a nice problem since my husband and I basically moved in. Reported sooo many times and just nothing!! We bought a house and just because we're not officially getting discharged from the military we have to pay $5000 to move out tho our lease is up!

The worst place to live in please, please, please if you are thinking of renting an apartment DO NOT EVEN THINK OF THIS PLACE, our apartment had washer and dryer in it and guess what... it had nest in it and it got fire and later the maintenance guy said IT'S NOT BEEN CLEANED FOR LAST 2 YEARS, same was true for A.C. filters ..... so please avoid renting there for your own safety

Police here for neighbors constantly, noisy, pest problem, car is constantly nicked. They have begun charging me for pest control monthly due to pests new neighbors have brought. Can't wait to get out of here. I'd love to break the lease at this point, but trying to wait it out to avoid penalty. Terrible!!!

The leasing office NEVER answers the phone for current residents. For some reason they put in a work order which requires me to remove everything from al of my cabinets within less than 24 hrs on a business day. I have a job. If it's not empty, they'll charge me $75. I've called TWICE and cannot reach ANYONE. It's been an on going issue where you can never reach someone at the leasing office. Hire a secretary if you can't seem to have available staff!!!!! And give your residents more of a notice because I can guarantee you my cabinets are not going to be emptied.

All was well until about a month ago when I started having issues with Mice. My experience with the staff after this has been HORRIBLE. I am uncomfortable in my own home and despite numerous requests to investigate the root cause still NOTHING. I get that because it is an apartment community and you don't know how your neighbors live that there are certain things you can't control but not returning calls or investigating the issue when it is clear that there is a problem is poor, unsanitary, slum lord management. Wouldn't recommend this place to anyone. Oh and don't be fooled by their "special" move in rates. They will likely hike your rate up 20% of more after the first year.

Me and my husband have been waiting for a parking spot for four months. The leasing office has so much turnover that none of the employees know what they're doing. The building is noticeably old with a terrible paint job. The units have been poorly maintained throughout the years. The laundry facility continues to get smaller and more expensive that I've starting driving to a laundromat. They charged us a late fee of $100 for a water bill that was definitely paid on time. Our toilet liner was broken, water was leaking on the floor. I'm fairly certain there's mold under the floorboards but maintenance WILL NOT look. I was told the contractor would be in touch to set up a visit to replace the flooring... three weeks ago. The few times I've walked to the pool it has been padlocked so we're not getting any use of the amenities. The dog park is small with no shade, and uncut grass. I have absolutely nothing good to say about these buildings or the customer service. I recommend looking elsewhere for a place to live!

Worst place a human can live

Not professional at all. And hugely bureaucratic. The staff kept asking for sensitive info such as bank statements and many other docs, although a 02 months deposit is enough to start renting a place for persons with no credit score (new legal settler). On top of that, they charge you a $50 fee and lock you with a $500 deposit. DO NOT RECOMMEND THEM!

DO NOT MOVE HERE! ****BEWARE*** I lived here for 2 years, in 2 different apartments. The management and leasing staff are TERRIBLE. They never answer the phone, or call/email you back. I had to email the manager of the parent company to even get someone to talk to me about my move out. They honestly need to figure out better staffing because they are only helpful when you move in. Though the location is great, the buildings are old and need A LOT of work. They are "trying" to update the kitchens and bathrooms but honestly its just slapping a bandaid on the problem. Trust me, I moved right down the street for almost the same rent in a newer building, with a different company, and its amazing.

DO NOT MOVE IN this place! They will charge you Hundreds and tons non-reasonable money! You may need to call maintenance all the time! Living here is suck!

If I could give zero stars I would. Overpriced apartments for the small amount of square footage. Super tight parking, expect door dings. Greedy is an understatement when describing Foxchase, nothing makes me happier than to move out and stop giving them my business. Good luck with the black mold and mice too.

Lived here for a year and could not take anymore, had to move out. 1. There are MICE - I requested maintenance maybe 6 times when I lived here and they just kept putting traps that did nothing. To their credit they really did try, but I think a group of mice was living in the building and the only thing that would have helped would have been a full building fumigation. In my year living there, I saw maybe 10 mice; at one point 3 ran out of my kitchen chasing each other. The only thing that helped was I borrowed a cat from a friend to chase them when I saw them... I know gross. 2. Safety - I repeatedly told the leasing office that people in my building were propping the front door open when I lived right by it, and they did absolutely nothing to help. A sign or walk through would have sufficed, but they responded with a canned email and did nothing. 3. Laundry - the electronic payment option for the laundry machines constantly broke so I had to rely on finding quarters to do laundry in the buildings. 4. Parking if the building is on a public street, if you come home later than 9pm, you will have a bad time finding a spot. Now, I understand that that is not the property's fault, and they do offer reserved parking spots at a cost; however, you should consider that if you were thinking about living here, you are probably not gonna find a spot near your building if you are someone who is out and about all day. Plus, they raised the rent by $300 and the reserved parking spots by $20 per month, with no additional benefits, so I did not renew my lease.

I lived in Foxchase apartments for 3 weeks and had to leave because of personal reasons. I'm 23 just graduated from college and got a job opportunity out in DC. This establishment tied over $4000 onto me because I had to leave due to certain circumstances but even after explaining to them that I just don't have that money they wouldn't work with me at all. Wayne Harris is the worst manager at the establishment because after being told to get into contact with him I sent him an email explaining how I only stayed for 3 weeks and had to leave because of certain reasons he just told one of the other workers at Foxchase, ingnored my email and I had to find out his answer by calling Foxchase and have someone's else explain to me what his highness Wayned Harris said which was basically "we can't help you at all"... completely unprofessional organization and would no way at all recommend it to anyone. After a million phone calls they were able to drop it down a little above 3 grand that I now have to pay $266 a month for a year.... if you are 100% committed to this place and can somehow predict that you won't have to leave due to family/work/illness then stay because they won't cut you slack at all... Again, I stayed three weeks at the place and everything was exactly the way it was when I moved in but because they are starting to get a bad rep (on basically every online review website) they will try to milk as much money out of you...Don't make my mistake and make sure you have a lawyer to look over their move in contact and just a lawyer in general if you are living at Foxchase in Alexandria....they are sneaky...

What is the corporate email for Fox Chase apartments ? My gf has been trying to contact them everyday for almost a month about her refund of about $800 that she was supposed to receive weeks ago and now nobody is answering her calls or texts. She spoke with the woman in the office, Jasmine. She told us she made a mistake on her side and that was the delay (this was after two weeks but the refund was only suppose to take 3 business days) but it's been almost a month now and we are starting to believe that my gf has been conned/stolen from by Jasmine because my gf found another apartment. Now going over all the money we sent over, we are confused about why she was just told to send over random amounts with no reason behind it. CONCERNING !!

Unprofessional and hood! The leasing staff was more concerned with walking around singing songs and eating, not showing apartments. The grounds are not well kept, the grass is brown and its street parking!! Ugh

While the people are nice, there is an obvious mice problem that doesn't seem to be taken seriously. Living on the second floor how would I even get mice in the first place?! I don't even use the stove bc I don't know if they're going to come running out. The first time I noticed mice I put in a request and was told they "chewed their way inside from where the gas line runs in the kitchen." Caught one of them and there was never any follow up. This has been an ongoing issue and I put in another request only for maintenance and pest control to just come in and look. Was not left with anything to help resolve the issue and here we are days later there are still mice coming and going like they pay rent. I pay for pest control services so are we not entitled to better service than someone just looking? So I've resorted to buying my own supplies since they obviously don't care. These things have to be in the walls. This is building 507.

DO NOT MOVE HERE. I cannot warn you enough to not move here. If the pests, terrible maintenance of the units and buildings, lack of security measures on doors with broken locks, broken appliances, and administration office's complete incompetence and unwillingness to even return a phone call and even stating that they are not responsible or concerned with the safety of their residents, then our most recent issue should. A clog in the building's pipe caused a flood in our apartment which resulted in damage to our furniture and belongings. They "fixed" it and the apartment ended up flooding the next day too. Maintenance was terrible and offered no communication. We were forced to find another apartment when the general manager accused us of being "hostile and aggressive" towards maintenance staff (because we had complained) and the flood had caused such extensive water damage that they would have to tear out living room walls, baseboards, and possibly floor boards. This turned into a health hazard for my asthma and despite this and the impending construction, the general manager insisted that they required a 60 day notice and despite us telling her upfront that we were moving in a week and her saying that it shouldn't be an issue to prorate the rent, they wouldn't honor it. Now, after having to struggle to receive responses from her, she acts like she's doing us a favor by saying we must pay an entire month that we won't be there. After I pointed out a Virgina statute that stated that in a situation like this, they only legally needed 14 days, she claimed that they "don't follow Virgina law and only follow Aimco law." Do you want to live somewhere where the general manager states that they don't follow the state laws? I've now filed multiple complaints with corporate and with the Better Business Bureau. Please take the time to read these reviews (our mistake for not doing so) and find something else.

House of mice like everyone else said. Don't bother coming here.

Horrible experience - mice and bugs - little to no assistance with either issue. Neighbors in building had double-digit numbers of people living in 1 & 2 bedroom apartments. Drunk in building slamming on doors in the middle of night begging for money. Same drunk passed out by mailboxes. All reported, nothing done about it. There was a constant smell to the ridiculously small apartment that we couldn't figure out....while cleaning out the apartment, I pulled out the fridge and found piles of mouse droppings basically "cooking" on the fridge engine....would explain why we were sick more often that year.... To top it all off, when I went to apply for an auto loan, I find out that I have a hit on my credit from this place....when I call to clear it up, I get sent from one office to another, until I end up having to leave a voice mail. Absolutely ridiculous customer service!!!!

I had a friend recently move from here and it reminded me of my experience. I lived here from 2012 to 2015 and there was always some mess going on with our building. The A.C. unit broke down 2 different times and the administrative office seems to take their sweet time with notifying maintenance. Me and my roommate also kept having an issue with mice when we hardly ever used the kitchen let alone left food in there. After hiring an exterminator it was revealed there were multiple holes within the walls they were coming through go figure right? The rent was the most irritating part because it kept going up. When we first moved in we were paying $1,426 monthly for rent alone. The following year they tried to bump it up to $1,785 a month for the same type of lease we had before! We talked them down to $1,602 but for our final lease our rent was raised to $1,860. They weren't willing to negotiate with us that time but luckily that was the last time because I found a new apartment and my roommate was going to separate from the military anyway. The best part was when we had to do an early termination with about 2 weeks left on the lease. They were going to charge us both individually 3,000 and something a piece which came out to $6,300 total! Thing is since my roommate was separating the military his orders would validate us from having to pay a fee but the administrative office would NEVER pick up the phone or respond to voicemail or emails. I took this as them not trying to honor the military clause which is FEDERAL LAW by the way and made an appointment with the legal office at the base I worked at. Fortunately for Foxchase they contacted my roommate the day I was going to take action. They said they were "validating" his separation orders. After that 3 weeks of trying to contact them they finally removed the outrageous fee and we paid a small fee for cleaning the apartment but man I always recommend people to look elsewhere to this day. Maybe the management has changed by now and I seriously hope it has because the actual apartments aren't bad at all the management just ruined everything for us.

Unprofessional! They rarely answer your call. And they are not responsive with emails. They reply when you're no longer interested. You'll lose your time and money.

Living here is horrible the maintenance staff. Dont due nothing goood. Ashley the manager dont care about the people living here I move out 3 months ago and i dont receive mi deposit. She just say are not . are not . due your job. Dont forget the roaches mice and all cain of pest

Apartments are cramped and in bad repair. Expensive. Admin office workers are lazy and unhelpful. Not to mention, the finance office will find any way possible to cheat you out of more money. My experience was so negative that, for the first time in my life, I am suing.

0/10 I do not recommend. These people had a unit available online that I found interest in. I set an appointment to view a replica unit. I liked it.. I then applied and got approved. I put down my security deposit. I received the lease to sign just for them a few weeks later to snatch it from under my feet like a rug. Apparently the tenant in the unit I applied for "didn't want to leave" anymore. Why post the unit as available and have me go through the whole process if you all allow people to do that? I hired movers. Friends and family took off work to help me. They really wasted my time. They offered me another unit for the same price but half the size with no balcony. It is not what I wanted. I was highly disappointed. Apply at your own risk.

If you frequently deploy for work, do not even consider this place. I received orders to deploy and the company will not work with me. My lease ends while I am overseas and the complex still made me pay the rest of my rent.

I have only lived here for three months and I hate it here. The people in the office are incompetent at best and never have a direct answer or solution to any of my questions. There online system as serious glitches and ended up charging my card for twice my rent and when I brought up the concern to the office they said it was my fault and that I would have not only pay my bank to cancel the charge but also pay an additional $50 to the apartment complex! The maintenance team are quick and efficient which I find to be the only pro for living in this apartment complex...Parking is impossible to find after 9PM and really inconvenient when you come home from class at 10PM. Lastly the complex only offers Comcast as an internet service provider and this company is the worse and in the 3 months that I have lived here I have had to call Comcast on 4 separate occasions. Let me be frank if I did not have to use Comcast best believe I would not be paying $40 a month for such mediocre service. I am counting down the months until my lease is up because I definitely will not be renewing.

Stay away and find another place... Also company should help Mr. ilyas and solve the problem.

If there's ever a chance you'll be deployed or go overseas, STAY AWAY!!! My roommate and I are stuck in our current lease, despite having orders in hand to go work overseas. They are refusing to work with us, and we're getting the lawyers involved. More to follow...

I have been having problems with neighbors and them burning unidentified substances in their home causing me to have breathing issues and feeling ill. I complained many times. Management set out to address it. However, afterwards, while I was away, someone entered my apartment and put a large mouse in my washing machine with my clothes. I know someone did this because my machine door was closed and the machine never had a mouse in it EVER!!! I believe this is a form of retaliation and I am letting others know so you are aware of the lack of professionalism and toxic behaviors that occur here. In addition, a neighbor let her dog jump all over me scratching me and afterwards she laughed like her lacking control of her dog is funny. In addition, neighbors act as though they are stalkers mimicking your movement and someone keeps leaving the main door open so anyone can walk in and out of the building--very unsafe.

Don't buy any promise that may be given to you by this property. I was refereed by a friend to this property and went on the 11th of October near COB as my appointment was given to me. I had a place that I already paid the rent until the end of the month, so I was looking probably two or three days before the month ending just to move my stuff and clean the the apartment I am vacating. I was told by the leasing consultant that they have a promotion if i move in by the 15th that I will get a one month free and $1000 gift card with certain rent, if I want to move in by the 23rd that I will only get one month free and little higher rent, after the 23rd I won't get any promotion and the rent will be even higher. The leasing agent stressed if I don't pay the $50 application fee and $500 withholding fee, that the apartment may vanish overnight as people may reserve it online, and she was very pushy as it is really her job. I have trusted her, after all she seems trust-able and friendly. She then gave a list of what I need to do next and emailed me the instruction as well. This was all on Wednesday COB. The next two days which is Thursday and Friday, I had to spent time to set up the Washington Gas bill, dominion power bill and search for renters insurance on my work breaks. Then I set up the Washington gas bill and dominion power bill to my name believing that they would have been trust worthy and keep their word in tact. I have also tried to set up my renters insurance, but there was phone tagging between my and the insurance agents I was trying to buy the premium from. I was not aware of that I had to have the insurance before the signing the lease. I received a personal phone call from the leasing agent from her cell phone the day I was suppose to move in. There was no follow-up calls between my visit and the actual move in date. The agent told me to make sure I finalized the renters insurance before I walk-in the office and offer if I could not get the insurance that they can provide me with $14.95/month. I told her i have an insurance for $115/year which is about $9. 58/month so I told her I don't need theirs. The agent said to send her the quote before I buy it to make sure it has all they required. I forwarded the insurance quote which she reviewed and told me it is ok to buy it. This was around noon on the day I was suppose to move in. I finalized the insurance and paid for the year and forward the receipt to the agent. She replied all is great and told me to go sign the lease and take the key. while I was walking in to the leasing office, I received an email saying the insurance was starting at midnight which is about 8 hours later from the time of signing the lease, and unless I backdated the insurance or buy one month insurance from them, that I can't sign the lease despite that making me wait for about one hour in the waiting room although I got there on time. The insurance agent calmly explain to her there is not way to start insurance on the same day the premium is paid, and said it will start at EOD midnight at 12:01 AM. The leasing agent then tried to get me buy their renters insurance for one month although she knows my insurance is starting in about 7 hours at this time. Then, I was told to come tomorrow, I went the next day, and I was told I am not qualified to get the $1000 gift card anymore as it expired the day before, and they said the corporate office is not willing to extend the offer for me. THIS IS RIDICULOUS. Then I calmly asked if they can't honor their promise, to cancel my application and refund my $550. Then they said you just passed the 72 hour cancellation period and you won't get your money back. Then they cancelled my application stating that "APPLICANT DID NOT WANT TO MOVE IN" and they suggested if I move there with in the next 120 days, I will be able to $500 credit towards my rent. If you are by all means been promised anything from this property, it means nothing as they can just change their mind at any time. YOU SHOULD NOT TRUST 'FOXCHASE APARTMENT ALEXANDRIA"

Many issues with Foxchase. PLEASE READ! 1. Mice issues. We asked and asked to get rid of the mice and they just put traps that never did anything. They told us they would have to remove the counter to seal the hole they get in. They would do it till we threatened legal action. 2. When we asked about the build up of mold they told us to clean using certain chemicals. After we did, mold still returned and nothing would be done. We gave up asking. 3. Our front door that was supposed to be locked was constantly broken and no matter how many times we asked it would never get fixed. This was especially an issue when we had a drug issue in the building with people sleeping in our common laundry room. Again, it took us weeks of fighting to get them to fix the door. 4. Mail always stolen and when asked if they had a plan to take action they said they are not responsible. 5. Our building smelled of weed 24/7 and Foxchase refused to do anything except for sending letters. Despite their "strict" policy against, the issue only stopped once the tenants responsible finally moved out. If you are looking for a safe apartment for your family to live, look somewhere else. Foxchase only helps when threatened with legal action.

The worst customer service and the worst place to live. Even their website is horrible.

Dodgy customer service. Could not log in to my account to play rent this month until after they charged a late fee. I called 3 days prior, and the representative said someone would call me in the coming days to help me log in. Called again today and the guy never put in a log that I called with an issue. So the girl had to assume I was lying to her about calling with an issue and I was treated as I liar when trying to explain the situation. So due to aimco/foxchases records keeping negligence I'm stuck with a fee for an account I could not log into and they are treating me as though I am lying about ever calling in the first place. Maintenance is A-, there are problems but the team is quick to respond and resolve issues (except i've been waiting for them to re-glaze the bathtub for about 4 months, they said they would schedule somebody to come in but no luck yet.). I was ready to give this place 4-5 stars, but they treated me very poorly with this exchange I would not recommend giving money to this place especially if you are a young professional with a heavy travel schedule. Thank you aimco/foxchase for treating me like a liar when I was overseas on a business trip and could not resolve this in person. I hope that late fee was worth another poor review. At least this helps add some transparency to your customer service and why you get so many poor reviews.