To whom this may concern, If I could give zero stars, I would. I am sharing my short experience with Foxchase Apartments. My experience started out great, my leasing agent answered all my questions and was very attentive during my visit, so much so that I decided to put in an application. As many of you know, some apartment complexes have a holding fee required in order to apply. I paid the holding fee & application fee. I was approved under conditions, added a guarantor, the guarantor was denied. This notification of their denial was not communicated to me and only to the guarantor. I waited a couple of days and still no notification. I called multiple times to see what I could to do about my application, but the maintenance number would keep ringing and there would be no reply. I called and emailed till I finally got a call back. I told them over the phone how disappointed I was from the lack of communication and no follow up. At this point, I was done with their lack of care and asked them to initiate a refund and cancel my application to which they obliged or so I thought. I then later got a call from the original agent inquiring why I decided to cancel my application. He finally gave me the options I was asking for in order for my application to get officially approved. I claimed that it was too late, and I would like to stand by my cancellation on May 2nd. It is now May 15th, I still have no refund. I have called the corporate line on May 14th, the wonderful woman on the phone was confused and inquired about my situation. She informed me that they had a 72 hour cancellation policy (which I was not informed about) and the refund was not being issued, for they did not see that my guarantor was denied. This shocked me, never in my 25 years have I experience something so cruel. The lovely lady on the phone said that the refund is now issued, but I have to wait for another 3-7 days for it to be in my account. I have never in my life experienced such grotesque behavior from a company. If I had not advocated for myself and followed up, I would have never received my money back for the holding fee. They are here to give you as little information as they can and only give you more when they see you are visually upset & frustrated. I do not recommend applying or living here. I had heard so many great experiences from trusted friends and was excited for the future of possibly living at Foxchase, but the lack of communication, empathy, and care for their potential residents has left a bad taste in my mouth. As for anyone apartment hunting, please approach with caution and do your own research. UPDATE: It has been almost a week, and still no refund. I asked my bank if they see a pending refund, they have no record of it. I have submitted a claim with my bank to get my money back. Moral of the story, DO NOT APPLY.