Communities

This Place is straight up garbge they charge you $50 for a little package.

New change of management companies = terrible service. Moved out about a month about to Bell Fair Oaks - much better service. Both my boyfriend and myself had tried via e-mail and phone to contact them 7 times over the past two weeks regarding the move-out inspection follow-up without any response at all. The management company before had their faults, but was at least responsive. The previous maintenance team even came out after hours to address issues for us. This new company could care less if your unit was on fire. For the price you pay for be in Centreville for God's sake, you think they'd give a damn about their residents.

The parking is horrible! They first charge for it, then you have only a specific spot to park in, you can't even choose. It's always far away from where I live and on top of that the maintenance teams keep parking their trucks in multiple spots and I can't even go inside until I find one and get them to move.

The place is really nice I love it but one thing am not happy about is can bent tree associate tell the tenant living on fourth floor to stop making noise its has been going on for some time now

I live here for 7 years and the past year has been the worse. I feel that my time there doesn't count as a loyal resident. Parking spot for my sons car is 95 dollars a month!!!! That is absolutely ridiculous and when my husband told the manager that we will have to end up moving at the end of the lease she just said ok you do what it's good for your family. We will move soon! Not staying in a place that don't appreciate residents.

During my time at Bent Tree the quality of life has gone down significantly. 1st - The parking situation currently is a disaster. All but a couple dozen spots are assigned parking. This parking might not be anywhere near your apartment and is a separate fee. The little visitor parking that exists is functionally non-existant since it's always full with residents cars. You will not be able to have anyone visit without risking their being towed. 2nd - The removal of several amenities to make room for additional parking. 3rd - A lack of enforcement of the non-smoking policies. These policies are not effectively enforced and people openly smoke on their balconies and parking lots. 4th - Their "newly renovated apartments" had many, many issues with the installation of doors, windows, and appliances incorrectly or sloppily. While maintenance did correct these issues they clearly went with a bottom of the barrel contractor for these renovations and did little to no follow up to make sure things were done properly. Do not rent here, it is not as advertised.

If I could give less than 1 star I would. I am very laid back but I would not recommended this apartment complex to anyone! I moved in a year ago because the rent was low. I quickly found out that there were a number of hidden fees that I was not told about, which made paying my rent difficult. There were little things in the beginning that bugged me. My apartment was blowing cold air when the heat was on. I put in 3 service requests and each time the man who came put my heat up to 98 degrees and said it clearly worked fine. Then, they decided it was time for a new gym and leasing office, which, after 5 months is still not up and running, yet were still paying to have a gym which is not built yet. In April, there was a fie in which a man passed away. I have talked to a number of residents that were in that building and said no alarms went off and people actually drove to the local fire department to tell them what was going on. This was concerning to me so I went back to my apartment and realized my smoke detector was from 2001 and was not working. I also had no sprinklers in my apartment and no pull fire alarms in the hallways of my building. I went to Sonia the manager about this. She told me it wasn't that big of a deal and I was overreacting. She informed me that the building is up to code because they are following the code of the year my building was built which was in the 1980's. I asked to get out of my lease and she told me no because although I lived across the street from the big fire it was not my building, therefore I had to wait it out. I then talked to Aimco who also told me there was nothing they could do. I had Sonia and a representative from Aimco come to show me where my pull fire alarms were. I was informed that I had to go down 3 flights of stairs and to the building next door and pull their alarm. Which to me sounded ridiculous! But, no one seemed concerned, only me. In August there was a fire in my building. The alarm was pulled but because my specific "breezeway" did not have a pull fire alarm I had NO IDEA there was a fie until I went to take my dog out and saw 4 fire trucks outside my building, saw the fire hoses, and heard the alarms. Just a heads up, you need to figure out a way to be safe for yourselves if you are living there. You will get ZERO help from anyone in the management. Luckily, I have moved to a much better and much safer apartment that is NOT owned by Aimco and who actually care about their residents.

The first day I moved in, the apartment had not been properly prepared. After being unable to move my belongings in on the first day, the maintenance crew (which is the worst maintenance crew I've ever dealt with) didn't properly replace essential objects in the apartment, and left the floors absolutely disgusting. Then after coming home with groceries, I found out the apartment is infested with bugs, and that pest control had never been to the apartment. After talking to management they said a pest control worker was sent, but I came home to roaches on the invoice itself, and still a massive amount of bugs. To ice the cake, less than a week into moving in, the apartment flooded and I wasn't able to get "24 hour emergency maintenance" to my place for an hour. Then the worker was unable to speak enough English to instruct me on where to go for the night, and the receptionist also had no idea what to do. This complex is a nightmare.

Been here for several years, but leaving and not re-signing new lease. I have to agree with negative posts regarding parking, customer service, and endless fees added to your rent. My building has the worst mice infestation I've *ever* seen. I've reported the issue 4 times over the last 6 weeks, but the problem is no better and management seems disinterested in solving the problem before I move out. The last email reporting the severity of the problem was a detailed email to the leasing office clarifying the magnitude of the ongoing problem...and *NO ONE ACKNOWLEDGED THE EMAIL OR RESPONDED*. 3rd world living conditions, 1st world rent.

Rude staff, hidden fees. Maintenance is slow to respond OR shows up sporadically requesting that you vacate your apartment for the day.

I lived in the first floor and it was a struggle every night to get sleep. The floor above us is EXTREMELY CREAKY and the upstairs neighbor moves ALL NIGHT LONG. We hear everything. Not to mention, the people outside are loud at night. I'm honestly shocked to see reviews above two stars. Do not live here...

1.they startiing less very quickly and have a lot of promise but 90% of this promises will not be true. 2.they have alot of fees on the monthly rent and even don't have explanation for that. 3. parking spots is the biggest problem i have ever seen. when start the less they told us you can have up to 4 spots for 4 car but after a month they gave us just two. and now we park two of out car outside of the bentree apartment.

If i can give 0 star, i would do so without hesitation.I have lived in Bent Tree Apartments for more than 8 years, and I strongly do not recommend living here, especially if you have a family. It might be manageable if you're living alone, but even then, it comes with many frustrations. Parking here is a disaster. They recently implemented a new system where each unit gets two assigned parking spots. I have three cars, but they only provided two spots, leaving me to park my third car in the visitor area while still paying the same parking fee. When I requested a third parking spot, the office told me they have more registered cars than available spaces. If that's the case, why are they actively promoting to attract new residents instead of resolving the issues for current ones? All they seem to care about is making money from new leases, while long-term residents are neglected. To make matters worse, if I can't find a visitor spot, they expect me to park on the street outside the complex. It's absurd to pay the same amount for a car that doesn't even have guaranteed parking. My family and I had to constantly monitor visitor spots to avoid being towed. Eventually, we gave up and removed the third car from our account, but not before the office charged me for several extra months due to their own oversight. If I hadn't checked my bank statements, I would've continued unknowingly overpaying. Additionally, if someone parks in your assigned spot, you're responsible for calling the towing company yourself and waiting for them to arrive. Isn't this supposed to be the apartment's responsibility? What's the point of paying for maintenance fees if residents have to handle these issues on their own? The visitor parking rules are just as frustrating. Visitors need a pass, which must be obtained from the office during business hours. If I have a guest after 6 PM, they can't park in the complex. Instead, they have to park 20 minutes away near local businesses, and I have to pick them up and drop them off. Walking from the street parking late at night after work is both unsafe and inconvenient, especially in bad weather. If you have only one car, this might not be a problem, but if you have two or more, I strongly advise against living here. The maintenance team is completely unprofessional. Every issue I reported required multiple follow-ups before anything was resolved. Many times, the maintenance staff didn't even know how to fix the problem and had to FaceTime coworkers for instructions. For years, I dealt with leaking sinks in the kitchen and bathroom. Instead of replacing the pipes, they just applied tape, which obviously didn't work. It took years of complaints before they finally replaced them. The doors in my unit didn't fit the frames properly, leaving a 2-inch gap that I had to push them to fix. Even the toilet cover didn't match the toilet's shape, leaving a gap when closed. One of the worst experiences was when birds nested in the bathroom vent due to improper sealing. We ended up with bird mites, which caused severe itching and required treatment from a dermatologist. Despite this being a maintenance failure, the management refused to take responsibility or provide proper compensation. We spent months trying to get the issue resolved, wasting money and time. Getting packages here is another nightmare. Residents must use the Luxer One locker system near the leasing office, which requires an annual fee. However, packages are often left outside the lockers, making them vulnerable to theft. I've had several packages stolen, especially during the holiday season. Even high-value packages that require a signature sometimes end up in the shared locker. The only positive about Bent Tree is its location, which was the main reason I moved here. If I had the budget to move earlier, I would've left long ago. I'm planning to leave as soon as my lease ends. Read other reviews,there are many residents who share my frustrations. And to Bent Tree management: don't bother leaving a generic response I know nothing will change

So unprofessional people/staffs, worst after management changed, they are not sure about what they are doing, if you need to meet the staffs regarding anything makeup your mind to separate couple of hours for even a small stuff, experienced a lot of times. Weird staffs, really upset.

I believe this property lacks professionalism as the leasing specialist I was emailing with had originally scheduled me for the wrong time. 5 minutes past the time we were supposed to virtually meet for a tour she emailed me with a link. Another 5 minutes passed and I emailed asking when someone would hop on.. she said give it 5 minutes. Finally after waiting 30 minutes past the time of having my virtual tour I gave up. I responded about no one showing up and she said oh did no one get on? ---- obviously not. She said she'll forward feedback to management. If you value your time and work from home and are in between meetings like myself all day, think twice about this property. They have no sense of urgency or professionalism. I hope management can understand that if you're going to offer virtual tours, you should probably make sure your staff can actually show up on time or even show up at all! Really a shame.

They are not even desolved one star. You cannot imagine any worst than this apartment. The manager forgot what she said everytime and change her word. Made me pay $300 for repair and clean. What they told me was that they are going to sue me if I am not paying what I didn't desolved. Noise between apartment is a nightmare here. PLEASE DO NOT LIVE HERE!!!! YOU WILL REGRET !!!

They don't even deserve 1 star. And I don't even live here. My car was towed from a visitor spot because I had "been there 24 hours".... if you call driving to work, picking up a friend from the airport, driving to dinner and then coming back. Bent tree says you can't be there for 24 hours straight.... BUT Tow truck company says you can't be there 2 nights in a row now matter if you leave. Bent Tree...... please get your act together. Communicate with the tow truck company AND the residents the same policy. You got rid of the passes (which was ridiculous) to make the dumb visitor spots and those reserved spots that no one uses. Terrible. No wonder everyone is leaving. This is just one thing I witnessed visiting this complex.

I don't live here, nor do I plan on renting here. If you're going to overcharge for apartments, make sure to update the whole unit. Not just the light fixtures, floors, and kitchen blacksplash. Location? I've looked at apartments two steps away from Dunn Loring the same price, and the second bathroom wasnt the size of a shoebox. Yea they're under new management. The person we spoke to seemed nice. But I didn't plan on speaking for an hour before actually viewing the apartment, I knew something seemed up when he was speaking so highly of the complex. Sadly the apartment didn't match his words. Thanks but no thanks. I normally don't write reviews, nor did I need to. But I felt like sharing my experience.

I was a resident at Bent Tree for almost 6 years. The conditions there became increasingly worse over time. One of my biggest concerns was the handling of community trash collection. As large trash dumpsters and a huge compactor were near the front of my building I was forced to see (and smell) this mess every day. I did not want guests to visit because of how embarrassing it was. I'm sure it is a very unhealthy situation as well. The conditions of the common areas was a problem also. Whereas other apartment complexes have cleaning crews that walk the grounds regularly, keeping the grounds clean, this complex absolutely did not. I could go on, but you get the gist of it. I would not recommend this complex to anyone.

THEFT ALERT!! I frequently visit Bent Tree Apartments to see my boyfriend, but a recent incident has left me feeling extremely unsafe. His bike was stolen from his balcony, and we're unsure if it happened while someone was home. This experience has been scary! and it raises serious security concerns. Waiting to see what management will respond to this situation. This incident has deeply shaken our sense of security, as we are uncertain whether it occurred while someone was home or if the thief gained access to the balcony unnoticed. The fact that such a theft could occur within the premises raises serious concerns about the apartment's safety measures.

The customer service is horrible. I was wasting 30 mins to visit Bent Tree Apartment. I had an appointment two days ago. But their employee locked the door and let me wait for them for 20 mins. The lady who talked to me was completely rude. No explanation for late or any greeting. Her face made me feel like I owed her a thousand dollars. I had no idea such a person could be a customer service representative with this attitude. I feel deeply sorry for their company. BTW, the information on their website is not accurate. You will get a different move-in date or price when visiting this place.

Just I can tell you horrible management and shoddy apartments. You can hear neighbors voices even the siphon. You wont find a parking spot after 7 pm.if you are willing to wait a month to unclog your clogged sink, welcome to Bent Tree Apartments. I m sure you will not do it.

I had a terrible experience living at Bent Tree Apartments for a few years. When I moved out, they demanded extra fees for cleaning and painting the walls and refused to return my deposit. Despite professionally cleaning the entire apartment, they still asked for receipts and additional documentation. It's the worst place to live. I can't understand why there are positive reviews for this place; they might be from paid reviewers or friends of the management, not actual tenants. This place doesn't even deserve one star. Do not move here! The management is terrible and treats tenants like just another source of revenue. The entire complex is a money grab. Parking is a nightmare--you can't park in front of your building and are forced to park two blocks away, often with additional fees for these inconvenient spots. Moving here is definitely not worth the hassle.

zero stars! For reference, I paid my rent on time every month and left the apartment better than received and had zero deductions from security deposit. A few things that happened during my tenancy: - Was missing actual windows in the middle of winter for almost two months. I was never reimbursed for heating fees 3X the normal usage. -Literally part of a MAC make up container was glued onto the bathroom faucet as a replacement piece. - Went almost a month without a functioning AC because they "forgot" about my service call - Carpet beetles for months with no action - Had to wait weeks and put in 3 repeated service requests because maintenance thought it was ok to have a mold covered dishwasher.Eventually it was replaced. - Carpenter Bees EVERYWHERE in the spring/summer because the place is literally rotting. - Was invited to a welcome event via email and promptly kicked out once I arrived because it was for invitees only??? - Contractors showed up at my apartment on several occasions without proper notice as due by law. - Never given proper notice as required by law for move out inspection. Employees retaliated against me when I pointed this out. -Charges for trash and other items that were inconsistent and/ or violated lease agreement. The list goes on. Avoid this place at all costs Aimco only cares about how much money they can squeeze out of you for everything.

I recently had the unfortunate experience of living at Bent Tree, and I must say that it was an absolute nightmare. I cannot stress enough how much I would advise against signing a lease with this establishment. First and foremost, cars in the community have been being broken into on a regular basis. The lack of adequate security measures is evident, leaving residents feeling unsafe and vulnerable. It is deeply concerning that the management has not taken sufficient action to address this ongoing problem. Furthermore, the removal of community amenities, such as the car wash area, only added to the disappointment. These amenities were likely key selling points for many prospective tenants, and their removal without any alternative was a significant letdown. It reflects poorly on the management's commitment to providing a comfortable living environment. In addition, assigned parking spots were a complete mess. They were unorganized and often located far away from residents' actual apartment units. This inconvenience alone would be frustrating, but coupled with the lack of attention to detail, it became clear that the management prioritized revenue over resident satisfaction. Charging fees for package delivery is an unnecessary and unreasonable practice that showcases their profit-driven approach. The maintenance staff is equally disappointing. They take an exorbitant amount of time to address maintenance requests, and even then, the quality of their work was subpar. It was disheartening to witness them casually strolling around on golf carts, seemingly uninterested in their responsibilities. Visitor parking is also an absolute nightmare. If you have more than two cars registered, you were forced to park in the visitor parking area, despite paying a parking fee. This resulted in a severe shortage of parking spaces for actual visitors. Finding parking after 12 pm is nearly impossible, leaving residents and their guests frustrated and inconvenienced. In conclusion, Bent Tree Apartments is without a doubt the worst complex I have ever had the misfortune of residing in. The constant break-ins, removal of amenities, disorganized parking system, excessive fees, and careless attitude of the management and maintenance staff all contribute to an unacceptable living experience. I strongly advise anyone considering these apartments to explore other options. Save yourself the headache and find a community that values its residents' well-being and satisfaction.

These apartments are made from hopes and dreams. I had a huge gust off wind come through my window and its closed. Build quality of these apartments are terrible and rent keeps going up for some reason; its not like the apartments are getting an upgrade. Its 4 in the morning....do you know how mad you gotta be to wake up from a gust of wind at 4 in the morning and write a review.

Avoid this complex. The new ownership is not interested in improving the quality of life at the complex as they are increasing their profit. Since taking over, they have reduced the number of parking spaces by creating additional un-covered "Reserved" spaces trying to force residents to pay - especially, if they are unfortunate enough to work hours that have you returning home after 8pm. At that time all the free spaces are taken. You rent an apartment with the realistic expectation that there should be adequate parking to accomodate the number of residents, not drive around for 45 minutes hoping someone has to leave and you can grab their spot - like a perverse game of musical chairs. And heaven forbid you should park in one of the unrented vacant "Reserved" spaces, you will find your self paying a $165 towing charge after tracking down your vehicle's location. Trash "valet" is a joke where tenants leave their trash outside their door - many all day for the 7-8pm pickup. And if the bags break when they are "valeting" them to haul the trash away, they just leave the dirty dipers, spoiled trash laying in the halls waiting for someone else to pick up. Lights in stairwells go months before being replaced and the piled up trash around their dumpsters has to be a health violation. I am moving out as soon as my lease is up as the frustration, hassles, cavalier management attitude, maintenance requests that take 4 weeks to address, is not worth the $100/mo. you might save. But if you would like to pay for an apartment, pay for a guaranteed parking spot or even pay monthly for a plot to grow a garden, this is your place. It just won't be mine.

I've waited a while to leave my review because I wanted to offer the new management company time to settle into the groove of taking on a large complex. That said, while I can appreciate the effort they are making to better the community, the disturbance it's causing to residents is completely disrespectful. First let's start with the fact that it took them weeks, probably about 6, to resurface the parking lots, and we aren't talking about a complete grade and lay new asphalt, just a simple cosmetic surface fix and seal. This impeded parking for the entire duration. Then, they decided to take electricity and water to the existing dog park, great plan, terrible execution. Unfortunately for me, the trench digging for this was 20 feet from my apartment and they were here for hours, until past 7pm to be exact. I'm not talking about men and shovels, actual ground diggers and burrow drills.... until past dinner time. When I asked the leasing office how late they were going to be there they actually asked "why is it disturbing you?" .... pretty sure I didn't go up there to for the hell of it.... moving on, today, the last straw to my review standstill, I'm home and I hear a very loud thud from upstairs and I think to myself, "I hope someone didn't fall" mute the tv, hear some faint movement, go about my binge watching and I hear more loud thuds. At this point I'm thinking someone has fallen and they are struggling to get back up, go outside look up and find that my neighbors have moved out, the windows are wide open and what I am hearing is the contractors "fixing the apartment" at 5pm are carrying materials into the apartment and literally dropping them on the floor. I watched it happen. I've lived here for a few years, other than the occasional trip or fall I never hear my upstairs neighbors, but these people were dropping boxes of stuff and shaking the entire ceiling. I do what any annoyed person does, go to the leasing office. I'm always greeted with hostility for absolutely no reason, I prepared myself for that and was told "it will just be an inconvenience while they renovate" I'm sorry, what? That is what you have to say to a current paying resident? Rude, disrespectful and completely uncaring. If you want people to stay, I assume retention would be high on the priority list, but not for this new company. They don't care about anything. Don't bother moving in.And to any manager that actually takes the time to read this far, don't give me a bogus reply just to make it seem like you're engaging on reviews. There is nothing you can do about the way residents are treated by the staff at the office unless you fire them and bring in actual people with customer service skills.

This apartment Complex has gone downhill fast. I would advise anyone thinking about moving into this complex to please think long and hard before doing so. I've had nothing but bad experiences with the current management and maintenance team. On May 21, 2018 5:54 PM, I submitted an online service request for my dryer that stopped working. After 4 days, still no one from maintenance had shown up. So,I submitted another request on May 24, 2018 at 5:06 AM. That morning I went to the rental office and personally complained about how long it has taken to get maintenance to my apartment to fix the dryer. The girl in the front office stated she'll let maintenance know to "stop by." A few hours later, someone finally showed up. The Maintenance technician that showed up informed me that if he was not able to fix the dryer he would pull a working dryer from another apartment. I left that day for vacation and received an email stating the dryer was fixed. I returned home on June 1, 2018 8:00 PM from vacation. A letter was left in my apartment saying the problem was fixed and it had something to do with the timer knob. I went to use the dryer, that was supposedly fixed, and it was still broken. You would think they would test it out before telling you they fixed it, but that was clearly not the case. I made another call and was told that the maintenance supervisor would be at my apartment Saturday morning to fix the issue. Saturday morning came and went. I stopped in the rental office, once again, to address the issue of not having a working dryer for weeks and they informed me that there was nothing they could do until possibly Monday. I informed the rental office that their answer was unsatisfactory because I needed a working dryer to wash and dry military uniforms for work on Monday. How can management can allow a tenant to be without a dryer for several weeks? They had the audacity to tell me to take my clothing to a laundromat and to bring them my receipt to "pay me back" or to wash my clothes in my apartment and that they would let me in to a vacant apartment to dry my items. In all of my frustration I ended up looking up YouTube videos and fixed my own dryer. I'm sure someone from the apartment will read this post and find a way to charge me money for having to do their jobs...

Actually Bent Tree Apartment looks great when you see it from outside. but the service is too bad. and the maintenance team they do not care. and I have very bad experience started from the first day I moved in. the apartment was very dirty and need a lot of maintenance. reported and they fix some of what we told them after many weeks. and I had to call them and run to the office many times. and I had to take pictures to show them and to have them sign and date on the pictures. and all that just to try to push them to do their work. Complained about the electricity bill which comes over $240 every month while the normal average up to $120 they told us to contact Dominion VA power first. but there was nothing wrong with Dominion. then I had to report it again with their office and now I have been waiting over two weeks for their response and to send their maintenance team. They tell you that their policy to fix whatever in your apartment within 48 hours from the time you report the issue. Do not believe that because they take weeks. The windows are too old and has too many problems. if you ask them to replace just a light bulb in your apartment, it takes days to be replaced. They tell you that their policy to fix whatever in your apartment within 48 hours from the time you report the issue. Do not believe that because they take weeks. and they have very poor customer service

If Hellish customer service is what you're looking for then look no further! My overall experience at Bent Tree was full of mislead information, and also a 3 month late notice that the carpet had to be replaced once we moved out. The carpet was a year old and looked perfectly fine, however they felt the need to scam us out for more money. Do yourself a favor and look somewhere else, this place is the taint of apartments in Centerville, Va.

am a resident who moved to bent tree 13720#301 on 8/30/22 and have been living there ever since. However, the rent is automatically transferred every week. However, the payment was made on May 3, but an additional payment of $103.63 was made. Then, they acknowledged that it was the office's fault and did not return the money or say they were sorry. Also, I called 4 months ago to say that I was moving in August, but they said they would understand. I answered it, but when I found out yesterday, they said they had never received a call. Yes, they told me to pay more. Yes, I decided to meet with the manager at 10:30 today. I have one day off a week. It was an important day, so I missed a day and my son also missed it. However, they unilaterally canceled the appointment, and I went to the office, but they unilaterally told me I had to pay more rent. The manager couldn't even meet me and was dumbfounded. The evidence is here, but I don't know why I have to pay more.

I'm definitely agreed with others because this complex is very limited of maintaining services. poor help from office stuff also new management came witha lot of changes of ripping off more money from actual residents and new residents .. i wont recommend this place for living..

Have lived in this community 4+ years and I made the mistake to renew my lease for one more year and I just found out that I have to pay $15 a month for every car parking and they argued that they sent me a letter which I never received. The community its smoke free however my neighbors smoke every day and if I turn my AC off the entire apartmen smells awful and the leasing office managers are not doing anything. also $15 a month for trash removal and I have to walk to the dumpster and put the trash away. $5+ monthly fee for the company that generates an Online monthly bill. DO not move to this community unless you want to pay extra money. I also have put up a request 4 months ago because there is a water leak in both bathrooms and the floors and drywall is damage and the maintenance crew never shows up.

Probably the worst ran apartments I have ever lived in. As touched upon by other commenters, you will be walking from giant or an adjacent neighborhood if you get home a little later. Management will never respond to you about anything. Th floors are uneven, I had a burner not even connected to anything. This place is absolute trash. Please do not move here!!

Its been 2 month since I moved in and my experience here has been horrible. I am getting hit with hidden fees like crazy. --You have to pay for their delivery service to the locker (one time fee) which they still deliver it in front of your door--The gym is being renovated but you have to pay for that service (not even prorated) even when you can't use it.--Electric service pay separately to Virginia Electric however... you get hit with the prorated service for the day you didn't set up an account of $50 one time service fee on top of that $5.25/month service fee for god knows what.Below is some of the charges from the statement (copied and pasted)--Vacant Service Fee 06/04/2019 - 06/11/2019 $50.00--Service Fee Conservice is a service provider contracted to prepare monthly statements and provide conservation resources. $5.25--Acct. Setup This is a one-time fee to setup your Conservice account. $10.00--Energy Conservation Fee 06/04/2019 - 06/06/2019 $2.00 (not even sure what this is and this is monthly or in the future going to be higher)PLUS$15/month per car for parking (not enough parking spaces...good luck)$50 for locker delivery service (they still deliver to door)$14.33 for insurance (if you get it through Bent Tree)PLUSWater Base ChargePest ControlSewerSewer Base (different from Sewer charge)TrashWater (difference from water base charge)I am not saying all the charges are not reasonable however, the hidden fee and one time fees are ridiculous.I currently pay $1500 base rent $30 for 2 cars $14.33 for insurance = $1544.33+electric+all those other fees will run you about $1750 minus the one time fees for everything.BEWARE!!!!

I been leaving here for 2 years and often the new company took over this place is suck I don't recommend it to any one.

Don't move here Don't waste your time and your money here The service is too bad ,they just waste your time You can't go to sleep when your upstair neighbor want to walk or get shower cause of sound Extra charge for nothing Even get charged for parking spot , can't find any spot to park Your car will be towed even you park in your spot

the worse place to live. new management are so rude, is all about the money, new fees and and excuses all the time. instead of apologizing every time there's a reason why pretty much is so bad but even though nothing is done timely. they never answer the telephone and sometimes they replied your emails two days later (if they ever do) and they are experts on excuses. not to mention everything else going on, they never clean and they are just more worried about things that really doesn't matter like new stinky dog park in the middle of the complex. they charged $15 per vehicle per month and hardly to find a spot in front of your building. they never clean premises if they do is after you make several requests for several weeks. overall not a good place to call home.

disgusting.... i though i would die when i found out there are bedbugs and other insect in the apartment. The best part is management doesn't even care. All they care about is ur money.

Before the change of leasing office was awesome. Now we are charged for a lot of things that we were not before and was not in our leasing, parking situation for guest is ridiculous. You basically are not able to have guest anymore. The trash system stopped being a valet service but we are being charged for it 3 months without having the service. And the worst is that if you happen to go complain to the office they are rude, unresponsive, disrespectful, specially the girl that lives in the community, and if you don't give up on your complain they threat you and send you a letter saying that you can not go to the leasing office anymore or they would call police. Absolutely not recommended.

Current resident! I ENCOURAGE YOU TO RUN AWAY FROM THIS PLACE ASAP! see MOLD and MILDEW build up IN OUR HVAC UNIT! DISGUSTING!! I can go on and on and on.... just don't bother with this dump

The worst apartment! During my 2 years living here, I have experienced the worst service. Last year, I felt racial discrimination when they interrupted me while I was speaking, simply because English is not my first language, and made me repeat myself. The apartment staff have no respect for the residents and ignore them. In June, before moving out, my mom went to the office to give final notice. The manager seemed overwhelmed, dealing with many people. Since it was the last day to give final notice, my mom waited, but the manager told her that it was fine to come another day. My mom asked again to confirm, and trusted her word. Now, after moving out, they are charging her a late fee for giving the final notice late. They claim it's because the date she signed the notice was past the deadline. Of course, the signing date would be late since the manager said it was okay to come later. The manager now says she doesn't remember because she meets over 1,000 people a day. My mom trusted her word, but now she has to pay the fee while she acts like she doesn't know. My mom was so frustrated that she asked for a different manager(jerry) but he told her that if my mom don't pay, they will refer the matter to a lawyer. They don't want to be treated unfairly, yet they handle their responsibilities like this? This is the worst customer service and most irresponsible apartment management I've ever encountered. If you plan to live here, keep evidence of everything. Do you want to live in an apartment that discriminates against you and tries to withhold your deposit? That was worst ever.

The worse community ever,

Overall: not great, poorly managed, fire hazard The community is in a convenient location in Centreville close to a lot of restaurants and not too far from the metro. The neighborhood is seemingly safe, quiet and always looks nice with good landscaping. Since they are doing renovations, most amenities have been closed (gym and business center). The new package lockers are very convenient though. Unfortunately valet trash pickup has been discontinued and the on site dumpsters are always overflowing. Also parking is hectic in the evening and for guests (they are quick to tow!). The apartments themselves are nice enough but nothing special. They do have a lot of different floor plan options. Unfortunately you can easily hear outside noises and they are not well insulated. A big red flag is that there are no sprinklers in the units! I've called Bent Tree home for a few years but am ready to move on and upgrade. Update: There was recently a major fire here resulting in 13 units being uninhabitable and 1 death. The cause has not yet been determined/announced. Not all smoke detectors in the units were working, there are no sprinklers, and there is not a fire alarm to pull in every building. The management company has stated that they have no plans to update for fire safety. I no longer feel safe living here. Look into this before moving here!

I loved the management when it was ran by Lincoln. It is now ran by Aimco, and I have never encountered more issues at any apartment complex than at Bent Tree. It took over two months to fix our porch when there was a safety concern, and I have a toddler! There was a misunderstanding regarding visitor parking, and my friends car was towed. I spoke with the office staff and asked to speak to the manager. The manager was never put on the phone, and I had to speak with the assistant manager. That woman made me feel like an idiot. Horrible customer service. I have no idea how they will keep residents with management like this. Good luck. I will never renew my lease now that management has changed. Horrible. JUST TO ADD TO THE MESS, I was able to give the name and exact date of the person from their office who gave me incorrect information, but it was MY FAULT since they are not able to verify what was said during the conversation. WHY NOT ASK YOUR EMPLOYEE WHEN THEYRE IN THE OFFICE AGAIN?!?! WORST MANAGEMENT/CUSTOMER SERVICE EVER!!!!!!

The Property manager Sonia in the leasing office is absolute unprofessional, she never answered any of my calls nor emails, even lived there for three years. They have the worst costumer services, rude all the time, they don't have any respect for residents. Please stay away from this nasty community, parking and cleanliness is the biggest issue of this community plus worst management.

This is absolutely the worst apartment complex I have ever dealt with my entire life. My son was staying there and had to leave Virginia and move back to Florida because he lost his job due to Covid. They want to charge him $7200 to break his lease. $3600 for the loss of the rent and another $3100 because he did not give them a 90 day written notice. How could he do that if he lost his job and couldn't afford to live there?!?! We are willing to pay the $3600 but I refuse to pay the $3100. But what drives me crazy is when he was living there. The apartment manager (who is horrible and impossible to get ahold of) and complex did not help him out even a little bit on his rent when the upstair unit had a water leak that leaked thru his ceiling causing his cloths to get all wet. All they did was went into his unit and taped plastic bags on his ceilings that stayed up there for a couple weeks!!!! But I guess that not the apartment complex's fault?!?! I would HIGHLY RECOMMEND not renting unit here!!!!!!!!

No effort to help their residents, worst treatment I ever received, they should automize all their phone options, since they won't offer no other options other than what we already know we have, this is my second year and I was trying to renew my contract but they would not understand the actual situation we are going through, I would not recommend this place to nobody, other than it's location, once you are a resident they won't care about you.

Update 07/21/23: I moved out, they are attempting to charge me for things that make no sense on a deposit (random sewage, water, and fees), and Afrah decided to block me when I raised concerns. I do not recommend renting here. They will charge you rent for an apartment you can't stay in, claim it's habitable when it isn't, and will try to bully you into giving them good reviews. Original: Been a resident here for a year now, there's almost no visitor parking, and they refuse to provide permits for visitors. They know about the issue and refuse to do anything about it. They will tow when their visitor spots are full. Update: apartment flooded too, they refuse to move us into a new apartment and they have an insane reletting fee of 3 months of rent. You heard that right. Avoid this apartment complex at all costs.

Experience was not a good one anyway you look at it. The staff was unprofessional and unable to assist in an efficient and effective manner. For 6+ months, there was a broken sink in my apartment. Management and staff were unable to successfully coordinate between the necessary repairmen and myself in order for that to be remedied. Additionally, not all charges on move out were assessed in accordance with the lease. Upon my request to speak with someone regarding this, I was ignored. Should you consider moving there, be prepared to (1) be overcharged; (2) not be provided promised living conditions in one form or another; and (3) not have any sort of effective or efficient communication with Bent Tree or Air Communities staff. Bottom line, I would not recommend engaging with Bent Tree Apartments, or with any property its parent company, Air Communities, owns due to their lack of care for their residents. Following up on my customer experience after being directed to Air Communities. The customer service I received throughout this process has again been tangibly distasteful. It is clear that residents are considered a disruption to this company and not a priority. The Air Communities team made a unilateral determination with zero transparency to the customer on how or why they are able to operate not in accordance with the terms and conditions of the lease. Good to see another company free driving into residents' wallets as they please. Also, the posts regarding parking are true. It's a hassle. Residents speed through the parking lots creating i excess risk for pedestrians and children in the area.

I have been living in this community for 3+ years and the only reason I decided to stay this long was because of the convenience of having 28, 29 and 66 so close. I had a visitor last month and parked the car on the suggested visitor parking but the car was towed within 6 hours and the leasing office just felt sorry for the car being towed. I have seen the same cars parked in the same space all year long (2018) and i am ready to take some pictures every day and post them so the leasing office can see how is it that these people get away with it.

My family and I have lived here for over 1 year. We enjoy the pool and playground areas. However, I feel the bad points definitely outweigh the good points. Please see below:Pros:-The rent is a lot cheaper than comparable apartment complexes-The location is ideal for shopping, restaurants, and commutingCons:-Aimco staff is rather unresponsive and some of them are quite rude.-Maintenance staff are inexperienced and incapable. Last summer our apartment flooded multiple times despite constant requests to the maintenance team. The cause was the unwillingness to clean the gutters periodically. This caused us to live in a hotel for 3 nights and $500 of damage to our belongings.-New playground equipment is cheap and dangerous. The new playground equipment has only been installed for about 6 months and I have already observed multiple injuries.-I have observed multiple residents smoking on the apartment grounds despite this being against the lease. The apartment staff are not enforcing the rules.-On 4/21/2019 there was a multiple unit fire that killed one resident. This was fire spread quickly to at least three units before it was under control despite being located directly next to a fire station. It is clear that this apartment complex is a fire hazard.https://www.fox5dc.com/amp/news/local-news/deadly-fairfax-county-apartment-fire

A great place to live if you have no friends, no car, don't get any mail and don't mind when everything breaks. If you have no friends, you won't have to be concerned that there is very limited guest parking. If you're thinking it's cool because your friends exclusively travel by Uber/Lyft make sure they also aren't smokers, because the community is going "smoke free" including parking lots, your balcony, etc. The wait time to go grab whatever you had prime shipped to you is at least 45 minutes. If you go to the store to buy stuff like some commoner and God forbid, have an actual question you want answered - just forget it. You'll get a more efficient answer from a Magic 8 Ball. You could try calling or emailing, but I have yet to get responses that way. I'm going to try a carrier pigeon next. I will say the maintenance staff has a couple cool dudes working for them. Of course, I see them the most has something is always broken.

The new management is worst ever I experienced. There is not enough maintenance staff. Any emergency maintenance, we have to wait for 3-7 days. They don't pick up the phone from tenants and also do not reply the phone. Office staff do not keep the record properly too. Last month, they misplaced the check (rent) and sent another letter with late fee. When we went there and asked about the situation, they said, "you gave me the check but I did not accept, so you have to pay rent but we could discount the late fee." What the reason, they did not accept that specific check and discount the late fee? But accepted all other checks. There is no CCTV camera and receipt for proof. I highly recommend them to set up CCTV camera. On 05/08/2018, there was baby shower at my apartment, I asked the visitor parking for my relatives but they denied to provide visitor parking, so my guest unable to participate in baby shower. Office manager (Sonia Anzar) was so rude and treated me as animal (pet) like animal does not have friends and relatives.

The location is great. Everything else sucks.

Not enough parking spaces even when you pay your $15 a month. Across my apt they just take a spot and put reserved. Really!!!!!!! Which you can get if you want to pay $40 a month.

They put in new lockers for package drop off and they lost my package. Do not trust this company. Very unprofessional. Don't live here. Parking is still a nightmare.

Current resident here, I wouldn't walk I would run away from This place. Regrets on moving in. Advertising no smoking, everyone smokes and it seeps through the air ducts. Wanna park? $60-$120 got a parking space that's damn near a 8 minutes walk! Want friends over? Well people take up and hog guest parking for weeks, not to mention venders park in your spot for hours and you can't get a hold of anyone. They say you can wash your car, oh that's great! NOPE! Spots are hogged by people stealing spots, okay fine surely you can fill a bucket up with water? NOPE handles are all broken nice. Basically only nice thing is the semi renovated apartments that you pay a premium for. Counting the days for this year to up

I kept holding back on putting in a review for Bent Tree Apartments in Centreville, VA but now I have no choice. I had to move out in less than a month. Never mind the parking hassles, especially coming home after 7pm with bags of groceries and a Baby to feed and no parking available where I have to drive to the HMart plaza to park and walk back on numerous occasions and also pay a monthly parking fee, who charges parking for a place they call your home?, and never mind the exorbitant amount of monthly fees and service charges that are added onto the rent where you may as well go to a nicer more expensive place where you are going to end up paying the same amount, but the straw that broke this camels back was when the two leasing agents absolutely promised me they would not charge me for cleaning expenses when I moved out. This was their word of honor and of course I did get charged. My email response was sent to the property manager and she would not honor and uphold their promise. A real dishonest loser. Dishonesty is something I can't take especially when it comes to monetary concerns. They can keep their cleaning expense but I am going to keep this review up for a long time. Think multiple times before moving here. The reviews do not lie about this place.

You're done being treated like "family" as soon as you sign your lease. The leasing office is severely understaffed, they never answer their phones when you call, and when they do they hang up on you. My partner slid on a water heater cover and fell in when it was raining. We told management, they did nothing but ask if he was fine! What if it were a kid? Worst attitudes ever from leasing agents, as if your problems are your own fault. QUICK to bill you for leaving anything outside your front door. Take your money ANYWHERE else. This is their job, they don't care that it affects your livelihood. You pay for parking, but they will tow you no matter what! But once they tow you the leasing office cannot help you, even though you had your paid parking pass on the top right of your windshield. Sounds great right? Their package delivery system is a joke. You pay $50 annually for a locker system, and they don't even notify you when your package was delivered. You have to go into the LuxerOne app and talk to their customer service. Leasing office will tell you there's nothing they can do. I had my package stolen recently, the leasing office asked if I had called the police already (sounded like sarcasm). It was a $4 package, I don't need the police, I need the protection and surveillance I was promised when I bought a locker space. Truly counting down the days until I leave this disgusting establishment. The manager's name is Sonia, and she is far from a decent manager. The property manager's name is Andrea, and she's even worse. Need a maintenance request? By your third submission, they should be on the way. Maintenance men are no issue, in fact very thorough and quick, perhaps the nicest thing about this place. Leasing office is truly ran by grown women who act like high-schoolers. God forbid you're passionate and upset about your problem, they'll pretend they never received your voicemail. But once you go into the leasing office physically they act like that had never happened. AVOID this community like the plague. I'm counting down the days until I get to leave this horrible place.

You're done being treated like "family" as soon as you sign your lease. The leasing office is severely understaffed, they never answer their phones when you call, and when they do they hang up on you. My partner slid on a water heater cover and fell in when it was raining. We told management, they did nothing but ask if he was fine! What if it were a kid? Worst attitudes ever from leasing agents, as if your problems are your own fault. QUICK to bill you for leaving anything outside your front door. Take your money ANYWHERE else. This is their job, they don't care that it affects your livelihood.You pay for parking, but they will tow you no matter what! But once they tow you the leasing office cannot help you, even though you had your paid parking pass on the top right of your windshield. Sounds great right? Their package delivery system is a joke. You pay $50 annually for a locker system, and they don't even notify you when your package was delivered. You have to go into the LuxerOne app and talk to their customer service. Leasing office will tell you there's nothing they can do. I had my package stolen recently, the leasing office asked if I had called the police already (sounded like sarcasm). It was a $4 package, I don't need the police, I need the protection and surveillance I was promised when I bought a locker space. Truly counting down the days until I leave this disgusting establishment. The manager's name is Sonia, and she is far from a decent manager. The property manager's name is Andrea, and she's even worse. Need a maintenance request? By your third submission, they should be on the way. Maintenance men are no issue, in fact very thorough and quick, perhaps the nicest thing about this place.Leasing office is truly ran by grown women who act like high-schoolers. God forbid you're passionate and upset about your problem, they'll pretend they never received your voicemail. But once you go into the leasing office physically they act like that had never happened. AVOID this community like the plague. I'm counting down the days until I get to leave this horrible place.

I truly wish I could tell you how excited we are to leave this dump. I have never left a review for any product, service, or business, but felt it so important to let everyone know our experience so that you all will not make the same mistake we made by living here. The price is cheap and there is a reason for it. First of all, our A/C was made in 1986 and of course it broke and the maintenance staff said, "it should still be working." It took a week to get it fixed and my roommate had to complain 3 times before the incompetent maintenance staff fixed it. There were rodents living on our balcony. No more words needed for this. Our neighbor is raising a stray cat. This cat will sit outside his door and meow until he comes out and feeds it. The cat blocks the stairwell, which is not very great to come home to as someone who is terrified of cats. There is constantly vomit on the stairs outside and it is never cleaned, and then stains the stairwell. Not to mention the stairwell is dirty enough and has never been cleaned in the first place. Our apartment has the worst smell. It's terrible because you get used to it (which is gross), but when you walk in for the first time, it hits you and is not welcoming. I am not sure what the smell is but trust me it is horrible. The staff are absolute morons. I cannot believe the things I have heard them say while residents are in the office. They are so immature and have zero customer service. They do not offer you a chair when you come in and I actually knelt on the floor for 20 minutes and was never once offered a chair. They have no regard for their residents and I truly believe their entire staff needs to be turned over, with the exception of Chris. The worst part about this place for me is the unbelievable amount of bugs. I find at least 3 spiders in our apartment every day. It is so frustrating because I cannot go to sleep sometimes because I am imagining all of the bugs that are crawling around me. I called and complained and they said they would come spray, but that did nothing apparently. Please PLEASE do yourself a favor and take my advice. I have never left a review for anything before. That's how unhappy I am here.

I've had the unfortunate experience of living in what I can only describe as the WORST apartment complex I have ever lived in. Anyone who has claimed otherwise, must be living under a rock. We made the mistake of paying to live in one of their supposedly "renovated" apartments, and let me assure you, it was an absolute joke. At first glance, everything seemed appealing. However, the illusion quickly faded once we settled in. The so-called renovations amounted to nothing more than new appliances, creaky wood floors, and a hasty paint job to cover up any visible signs of disrepair. Our apartment had evident water damage, which the management believed could be remedied with a simple coat of paint. It was clear that they cared more about appearances than actually fixing the underlying issues. To make matters worse, the "new" appliances turned out to be more like faulty hand-me-downs. We encountered numerous problems with them not working properly, constantly causing inconveniences and frustrations. Attempts to address these concerns by contacting the office or the community manager were met with complete silence. The lack of responsiveness and accountability from the management team was astounding. This apartment complex is plagued with severe issues in communication, organization, and accountability. It is disheartening to witness potential residents being misled during their tours, only to discover the true nature of this place after signing their leases. Once your lease is signed, the staff couldn't care less about you or your concerns. It becomes painfully clear that their only objective is to fill the units and collect rent, disregarding the well-being and comfort of their tenants. While the initial rent might seem enticingly affordable, don't be fooled. Bent Tree Apartments will find any excuse to nickel and dime you with exorbitant fees once you're locked into a lease. If you enjoy living somewhere where the management treats you as a joke, disregards your concerns, and fails to provide a comfortable living environment, then by all means, this is the place for you. However, if you value your peace of mind, a responsive management team, and a well-maintained living space, I urge you to look elsewhere. Save yourself the frustrations and financial surprises that await you at Bent Tree

old, very unsafe structure. noise sounds everywhere(constructions), rude staffs... they will not gonna fix your broken window and they will say "turn on the AC/heater."

This apartment community is the worst I moved in to become close to work and the staf was so helpful to move me in. But once I moved in it was a nightmare they don't have parking for the tenant Instead they build only payed parking spaces and there is no street parking I had to beg for devices at my apartment for three months and when I contacted the manager expensing my concerns she was upset about it. The halls are dirty and no one cleans them . The staff is unprofessional and I was getting prank phone calls because I complained and the staff was entering my apartment when I was at work without notice I had a hidden camera I had to move from the constant harassment.

Did a tour of the property, liked what I saw, applied right on the spot. Unlike EVERY place I toured, to apply I had to pay a $500 deposit with a $50 application fee. No exaggeration, I was turned down within 2 mins! They instantly took those funds out of my acct. One week later and I still do not have my $500 back. Aimco management company conveniently does not have the info on their website on how to contact them. I just found a post where someone went thru the same thing last year. HOW DO YOU TAKE MONEY INSTANTLY, REJECT THEM AND THEN NOT REFUND THE REFUNDABLE MONEY??? DO NOT APPLY UNLESS YOU HAVE $500 TO THROW AWAY!!!!

Be very wary of the new management company (Aimco). Bent Tree was previously managed by Lincoln Apartments with whom I had a good experience. I lived at Bent Tree for two years and Aimco took over during the last month of my lease. They used a photo of someone else's laundry room to try and prove that I did not clean my apartment (I did. I left it better than I had found it) and claimed a "hair" was left in the medicine cabinet resulting in a cleaning charge. Only after threatening to take them to small claims did they waive the charge. The apartments are good and the community is nice but the new management is to be avoided.

Update: 6/13/18: I finally got out of this pit, but it could not have been more difficult. They apparently refused to accept the numerous notices of vacation I gave them. The one they did finally decide to recognize an email a month before vacation, and proceeded to demand two month's worth of rent regardless. I only came to this place in an effort to save money but because of this it ended up costing me more regardless. Update: 4/24/18: things are getting worse, not better. The transition in ownership to Lincoln properties has opened the doors to the worst possible abuse. The massive parking problem could be partially resolved if the complex opened up the 50 desperately needed private parking spots around the complex, but instead they completely removed guest passes (friends and family are now officially not allowed in the area) and converted even more of the few spots we have (mostly the ones that are close by) to "premium parking" that they are charging $40/month to own. This place is a trap. Every aspect of it is predatory and abusive. You know the trolls in fairy tales that charge people to cross bridges? Those people are real and they've gotten into the apartment game. This place is designed from the bottom up to take advantage of you. They will lie to your face, tow your car, cause more problems in efforts to fix old ones. They go out of their way to hide basic features from you and i lived there for 10 months before i knew there was a web service they were hiding from me. The place is smelly and cramped and offers virtually no way to have friends or family over due to the complete lack of parking. You'll be lucky if you can park there yourself. It's not even cheaper than comparable complexes.

!!!DO NOT GET ROPED INTO SIGNING A LEASE AT THIS APARTMENT COMPLEX!!! I have lived in a Bent Tree for the past 4 year and cannot WAIT to move out of here. Since changing management companies, the quality of service and living has sharply declined. For starters -- they charge you to store your incoming mail. They make it mandatory to use their package storage facility and if you can not pick up your mail within a week, they ship it back to the sender. I'm a frail girl: Part of the reason I opt for shipping is so that my 50 lbs packages arrive AT MY DOORSTEP. Not 1000 ft away at the leasing office. It's ~impossible~ to find a parking spot once the sun goes down. Since the implementation of their new parking policies, be prepared to walk to the nearest shopping center about 10-15 min away just to secure a spot for your vehicle. There was a fire here just weeks ago that ended with someone dying. This required management to send out a bunch of inspection notices to make sure all the fire alarms were in working order... both times, not a single maintenance crew member stopped by to survey our equipment. Managers are rude and it's next to impossible to get in touch with anyone via phone. I can not exclaim how glad I am my lease is ending, y'all! If you value your living experience, DO NOT MOVE HERE. PSA TO ALL CURRENT UNHAPPY RESIDENTS: I know there's plenty of unhappy residents scrolling through the reviews right now.... Here's a word of advice: Once you get the 60 Day Notice reminder, immediately submit it. I made the mistake of waiting until I secured another property and now I'm stuck paying for an additional 47 days in rent. Although this is near the bottom of my list of complaints, it will leave an incredibly bad taste in your mouth. I'm order to avoid this predicament, learn from my mistake and PUT THAT NOTICE IN! Lol!

Rude staff, bed bugs, AC made in 1986. Old apartments and dirty area full of insect.

In my 3 months being here I got towed three times and not a single one was my fault and instead of paying for it they made me pay out of pocket and they just reduced the amount from my rent so if I had no money to cover it my car would be sitting with no fault of my own and now they cut off my electricity, again to no fault of my own and we lost about $500 in food and milk that was breast milk that was pumped and have had no power for three days and renters insurance here does not want to cover it and again to no fault of my own and we still don't have electricity and don't know when it will be turned on and all the leasing office has said is I'm sorry I know that sucks. I would give 0 stars if possible parking sucks 90% of times my visitors have to park across the street my spot is far from my apartment and they add so many charges they don't talk about I'm the beginning suck at giving mail keys the only good thing here is the maintenance team which I imagine is from the amount of practice they get again I do not recommend this place I'm the slightest.

Like majority of what other residents have said prior, Bent Tree apartments is EXTREMELY money hungry, uncommunicative, and lack so much professionalism that we all are ready to LEAVE ASAP. My family and I have only been here for 3 months ... if you are late on rent once 11:58 hit they charge you 100 dollars (not including all the extra fees they charge you )then if your late not even a month on rent they try to evict you ... mind you the only thing they do is email you calling, emailing , texting them is straight pointless no matter what the situation is .. I could say so much more but the other reviews tell it all ! PLEASE DO NOT MOVE HERE (they are nice and very communicative until you move in it's a freaking trap ) forget the 1 star it's a 0 out of 5. Tell your family and friends to tell their family and friends NOT TO MOVE HERE ITS NOT WORTH THE BULL.

It's like living in the middle of a construction zone in DC. I'm a full time college student and studying here during the day since the new management took over is nearly impossible. I have to leave my apartment and study at the library down the street to get anything done. I feel sorry for anyone who works night shift living here!! But it's okay, we will be moving out next month!

Been a Resident for almost 3 years, 1) Black Mold, in living room and Bathroom 2) Never a place to park after 7 pm 3) No one will respond to any requests or issues 4) This month I have had my washer broken twice, same issue, have done 5 maintenance requests have only been dealt with once 5) Was charged for a Dog for a whole year after they made me kick out my dog, asked for a refund for the charges, never got back to me, been over 3 months and have called/emailed multiple times 6) Constant Vehicle Break Ins 7) Overall management and leasing office have incredibly poor communication 8) Amenities are very cheap, washer, dryer, sink have broken in the double digits this year a lone let a lone previous

Scammers!!!! Full paint job. Full clean! Damages and termination fee $7000. I'm glad I took a nice video of my empty, clean apartment when I vacated it for the judge to see. This has to stop, and the three people in the rental office need to be held accountable for the lies they produce just to scam people out of money. Along with that, someone goes out of their way to stage some dirt or something in the refrigerator and other places to say they had to clean.You have to be thinking mighty hard to stage dirt or anything to scam former tenets out of there money.

Just to know Sonia put my new rent on hold as I previously wrote a negative review. Even they overcharged me, I'm glad I'm out of Bent tree. Be aware of sounds, allergy, parking, and management.

Management is argumentative, and lies so you can lease with them. People in the office is rude for the most part. Gym really old, same for several years it hasn't been updated in years. The buildings needs maintenance, paint as well as the stairs, although they recently "replaced them" it hasn't been painted. Bugs every where, trash, spiderwebs in every corner, they clean probably once a year and you have to call them requesting to PLEASE clean the breezeway. Dogpark is better and bigger than children's playground. No parking space even though you have to pay per vehicle monthly, if you are lucky enough to find a spot you will be walking at least two blocks from your building. Management loves dogs so complaining about a loud and noisy dog or pee in he stairs or poop in the side walks is NOT an option. Hide fees so if you decide to move make sure you READ carefully your lease and make sure everything is in writing otherwise you can lose. A lot of maintenance needs to be done in every single unit but new management is prioritizing dogparks, asphalt, sidewalks, lease office and honestly not sure what else because you don't see them and whatever it is you definitely won't take advantage of it. Try to find another place if you can. You will be better and happier if you are not living in Bent Tree specially with new management, new fees and new stuff. But the way pictures online are definitely NOT how Bent Tree really looks. Make sure they show you the apartment and building where you are planning to move before you sign the lease. I was unable to upload the pictures to show but unfortunately it was an option.

Cheap for a reason. 1. They'll provide you an ant infested apartment that their maintenance team can't get rid of. 2. There is no adequate parking. Good luck finding a spot after 5PM. Most of the time I had to park really far away and walk back to the apartment in the dark. If you want a designated parking spot, it's an additional $50 AND there's not guarantee it will be close to your apartment "due to lack of availability" 3. Overcharged our rent by an ADDITIONAL $2000 because they did not look at the contract we signed. Proceeded to quote "market value" until we asked them to check their emails with us where they guaranteed us a certain price for our apartment. So if you ever end up picking this place, KEEP ALL PROOF OF COMMUNICATION. NOW FOR THE BIGGEST AND MOST INFURIATING EXPERIENCE 5. When we moved out, they billed us $2000 for "damages" and cleaning. We literally had the apartment cleaned. We left the apartment in great condition, no mess on the walls or floors, all appliances in working condition, etc. They never performed a final walkthrough with us because their office was closed and they wouldn't let us turn in the keys when they were actually open. So for "proof" of damages all they sent was the bill, a "final walkthrough form" that they signed with no signature from us, and FAKE PICTURES of a COMPLETELY DIFFERENT apartment. Not even the same flooring or same wall paint. Literallty a different apartment. Through MANY phone calls and repeatedly asking for solid proof, they finally dismissed the fees. BEFORE YOU CHECK OUT of your apartment take as many pictures and videos as you can of your apartment and its condition or else you will be out $2K.

Lived here for two years and I would not recommend it to anyone. Parking is a nightmare and even after reporting cars that have been in the same spot for days without a Bent Tree sticker, management won't do anything. They threaten towing but never actually tow. Residents park in visitor spots or behind other cars. Management is not responsive online or in person. There is a bogus fee for paying your rent with a card. In the apartment itself, paint chips from the walls and the bathtubs. Blinds break easily or straight up fall down. There is little to no warning from maintenance. The package room is a nightmare. The only good thing are the door locks.

Not a good place for people to live unless you're not going to be getting involved with office people. They were not too knowledged on what they were doing. For a simple question we had, we had to sit in the office for an hour. The conversation was not going anywhere because the lady that was taking care of us had to constantly move back and forth and was not nice at all. I read all the reviews before and they all mention something about rude staff members which I totally understand since I experienced it myself. I really wouldn't recommend this place to anyone around me. Only thing I like about this place is the location. Hate the staff's rudeness, hate how loud it is to live, and the parking situation is just don't even get me started. They're even charging the current residents more to get the parking ticket after they changed the whole parking ticket situation.

This apartment sucks. All the spots out front are reserved. You have to walk a mile to get to your apartment. It takes forever to bring in groceries. And they run their tow truck night and day - god forbid if you're in a hurry and accidentally park in a reserved spot, you have to uber 15 miles away to pick it up. Would not recommend living here. Also, they make you pay on the last day of every month, or make you pay a $160 late fee. Most apartment complexes give you until the 5th day. But when you serve a lower societal class, you shouldn't expect them to have their check in on the last day of the month. Heaven forbid. This has gotten out of control. Also:-place infested with bugs/rats-trash was everyday pickup, now 2x/ week, which as residents are required to pay and don't pick up as often. Which makes it smell-changed the payment date from 5th of the next month, to last day of current month without explicitly telling you when you renewed lease-changed management companies 2x in a year-disorganization if staff, when I resigned lease, it literally took me 10x to get changed.

They are not taking responsible about residents living in their properties. Anything happens to your unit forget about talking to them. Call insurance and ready to hear the insurance is not covering any damages. Assistant manager, Bee? or Vee? girl with a curly hair, she is worst ever I dealt for customer service. I have no idea how she climbed up to be an assistant manager. Worst beyond worst to talk to. Oh~~ good luck finding a parking spot after 10pm even with paid parking permit.

Moving to this community was the worse mistake that I have made this year. If you are plaining to move to this community, please visit other apartments in the area because you will struggle to adapt to this environment. You have to pay for trash removal and they don't even want to take your recycle so you have to walk to the dumpster (what is the point to pay extra money) parking spaces are to narrow and the leasing office don't give you extra permit if you have visitors, parking lot is too dark at night, also people steal your stuff from your balcony and the office is not doing anything to stop this issues. I have to call maintenance to repair the sink, laundry, refrigerator, and the floor every month because they do not want to replace them with a new one. Also be aware that they use your balcony outlet when they work outside and they do not help you with the electricity bill. Even more, landscaping crews come too early and you can hear them talking and screaming because the windows are too old and the glass is thin. If you are leaving on the ground floor you can hear every single step from your upstair neighbor. They make you pay for water and other communities in the area don't charge for water and the list goes on and on. I am looking forward to leave this disgusting community.

Worst place to move into. Parking is messed up, maintenance never come and if they do they dont listen to the preferred time. Leasing office oh man where do I start. They never answer. Always say this and that and dont keep their words. Airbag theft literally all the time and they dont do anything about it and only send emails. As if that will help? Dont return deposit and charges for paint when they should be responsible to repaint the walls for next tenant. No visitor parking without a pass from the leasing office when they literally close so early. So no last minu guests. So much more but i am too mad to talk about my experience at bent tree. Seriously, go somewhere else people.

I am a resident here, and since Aug when I moved in the construction works didn't finish. Even weekend morning banging and knocking noise.

I do not recommend this place, it is very dirty, there are many animals.

BEEN a loyal person of this community since 2015. All I'm going to say is a lot of residents have been upset with the money hungry people running this company. Parking has been absolutely outrageous. They charge extra just to assign you a spot far away from your building. Not only that but their management team is unprofessional as they do not know what they're doing or aren't responsive to any issues throughout the community. If you are a resident who wants to be getting robbed you should probably think about living here unless you're smart, find somewhere else.

YOU WILL HAVE TO PAY DEPOSIT BEFORE APPROVAL! IF REJECTED YOU WON'T GET YOUR MONEY BACK WITHOUT A FIGHT!

Just to know Sonia put my new rent on hold as I previously wrote a negative review. Even they overcharged me, I'm glad I'm out of Bent tree. Be aware of sounds, allergy, parking, and management.

The past 3 months have been a nightmare. They're renovating all the apartments which is fine but taking way too long for it. The noise starts at 8am Monday through Saturday all day until 7pm. We are exhausted, our animals are scared and changed their behavior and it is just stressful. They came to replace all of our windows and bothered us 3 more times to check if everything was completed- couldn't that have been checked only once? I'm so so happy when our lease is up so we can get the hell out.

The office management people are not there to listen to you. They're only there to get the money is what I have felt from them. They were not friendly at all when I was speaking with them. I would ask them to fix something in my apartment and they would just start talking about different thing and don't even listen to what I'm trying to say. Everyone in the office is not willing to listen. If you're just going to live here and not do anything else, it's the best location but if you're really going to live here like you're living at home, this is not the right place for you to live.

Writing this review while I'm parked at Bella Pizza because I do not have anywhere to park. Even though there are 20 reserve parking spots open , that nobody reserved....I must say, this is the dumbest thing I have ever seen