Communities

I want to share my disappointment with this apartment complex, especially with Bryce Wiley from the leasing office. Even though the living space is okay, dealing with Mr. Wiley has been a bit of a letdown. From the start, there have been problems with promised parking spots. Despite Mr. Wiley saying he'd fix things, the parking situation hasn't improved. Also, details about certain parking spots weren't shared upfront, causing unexpected issues. On top of that, surprise fees keep popping up. Every time we talk about it with Mr. Wiley, it feels like our concerns are ignored or interrupted. After signing the lease, Mr. Wiley's attitude changed, and it's not for the better. He used to be helpful, but now he seems disrespectful and dismissive. This has made our living experience more frustrating and disappointing. To anyone thinking about moving in, I'd suggest being cautious with Mr. Bryce White and the leasing office. Transparency is lacking, concerns aren't being addressed, and the way things change after signing the lease is a letdown.

My partner and I lived at Bent Tree Apts from Mar '22 to Jan '23. We terminated our lease early because it was that bad, so bad that we paid hefty termination fees to get out. Tip: get a lawyer to look at your lease before signing anything! Before our move-in day, we were unable to get in contact with the leasing agent that coordinated our move-in. We later found out that our leasing agent left the company and forgot to transfer our information to another agent. Our move-in day was also on a Sunday so the leasing office would have been closed. Good thing we kept bugging them about it--otherwise, I'm convinced we would have never gotten our passcodes while still getting charged rent. Within the first week, we noticed evidence of previous water damage all over the apartment unit (e.g raised flooring, cracked walls, water stains). There was also an ant infestation that came from outside our first floor unit; we had to seal the trim with tape to keep them out. Another issue is that there is a shortage of parking spaces. We paid for general parking spaces every month but were not guaranteed spots after 7pm. A few months later, our ceiling flooded with sewage water near the HVAC vents on two separate occasions. This explained where the signs of prior water damage throughout the apartment unit came from. Another big concern was that the maintenance team entered our unit for an unannounced VA state inspection. The maintenance team told us at the door that they knew some units did not receive a notice, but they still apparently needed to enter that day anyway. Luckily, we happened to be home at the time and were able to calm down our anxious dog. If this is a routine state inspection, shouldn't they have known about this for a while? Why couldn't the maintenance team have rescheduled the inspection when they realized that some units were not notified? We felt very strongly about this because we had a lot of concerns about our rescue dog being home alone with any strangers in the unit. When we brought this concern to the attention of the leasing office, they told us that all units were absolutely notified ahead of time. It took a lot of persistence on our end before they finally checked their e-mail distribution list and realized that some units indeed did not receive the notice. However, instead of apologizing for the gaslighting, they shoved this under the rug and promised not to do this again. Except it did. Needless to say, we lost all trust in Bent Tree after this experience. There was a drain in the hot water heater closet that collected the runoff from the HVAC of all the units above us and it constantly dripped with water. A sewage smell appeared every 2 weeks and it permeated throughout the entire apartment. There were random fees added to our invoice every month; however, we don't know where that money went to as they never did any landscaping in the Fall or Winter and only raked the leaves twice the entire season. The complex was hideous with all the leaves that would rot in the grass and encourage snakes to hide underneath (and yes, we did see snakes). Bent Tree's online portal is also a mess and you can't track what you're being charged for as the charges are not listed in any sequential order. As others have mentioned, we received an automated message that our batteries for our door lock were dying and scheduled a date and time to have replacements dropped off. They were never delivered and we had to buy our own out of fear of getting locked out of our apartment. We confirmed later with the leasing office that their AI assistant rarely works. Maybe they have it figured out by now, but I wouldn't get my hopes up on it. Overall, terrible experience that negatively impacted our quality of life. You could rent a better apartment at a similar price point that comes with fewer headaches.

This apartment sucks. All the spots out front are reserved. You have to walk a mile to get to your apartment. It takes forever to bring in groceries. And they run their tow truck night and day - god forbid if you're in a hurry and accidentally park in a reserved spot, you have to uber 15 miles away to pick it up. Would not recommend living here. Also, they make you pay on the last day of every month, or make you pay a $160 late fee. Most apartment complexes give you until the 5th day. But when you serve a lower societal class, you shouldn't expect them to have their check in on the last day of the month. Heaven forbid. This has gotten out of control. Also:-place infested with bugs/rats-trash was everyday pickup, now 2x/ week, which as residents are required to pay and don't pick up as often. Which makes it smell-changed the payment date from 5th of the next month, to last day of current month without explicitly telling you when you renewed lease-changed management companies 2x in a year-disorganization if staff, when I resigned lease, it literally took me 10x to get changed.

I don't live here, nor do I plan on renting here. If you're going to overcharge for apartments, make sure to update the whole unit. Not just the light fixtures, floors, and kitchen blacksplash. Location? I've looked at apartments two steps away from Dunn Loring the same price, and the second bathroom wasnt the size of a shoebox. Yea they're under new management. The person we spoke to seemed nice. But I didn't plan on speaking for an hour before actually viewing the apartment, I knew something seemed up when he was speaking so highly of the complex. Sadly the apartment didn't match his words. Thanks but no thanks. I normally don't write reviews, nor did I need to. But I felt like sharing my experience.

No effort to help their residents, worst treatment I ever received, they should automize all their phone options, since they won't offer no other options other than what we already know we have, this is my second year and I was trying to renew my contract but they would not understand the actual situation we are going through, I would not recommend this place to nobody, other than it's location, once you are a resident they won't care about you.

horrible maitnence speeds. and then they do very loud maintenance early in the morning when people are trying to sleep. never any nearby parking spots. the complaint list goes on and on. ready to terminate lease and get out of here

I been leaving here for 2 years and often the new company took over this place is suck I don't recommend it to any one.

Cheap for a reason. 1. They'll provide you an ant infested apartment that their maintenance team can't get rid of. 2. There is no adequate parking. Good luck finding a spot after 5PM. Most of the time I had to park really far away and walk back to the apartment in the dark. If you want a designated parking spot, it's an additional $50 AND there's not guarantee it will be close to your apartment "due to lack of availability" 3. Overcharged our rent by an ADDITIONAL $2000 because they did not look at the contract we signed. Proceeded to quote "market value" until we asked them to check their emails with us where they guaranteed us a certain price for our apartment. So if you ever end up picking this place, KEEP ALL PROOF OF COMMUNICATION. NOW FOR THE BIGGEST AND MOST INFURIATING EXPERIENCE 5. When we moved out, they billed us $2000 for "damages" and cleaning. We literally had the apartment cleaned. We left the apartment in great condition, no mess on the walls or floors, all appliances in working condition, etc. They never performed a final walkthrough with us because their office was closed and they wouldn't let us turn in the keys when they were actually open. So for "proof" of damages all they sent was the bill, a "final walkthrough form" that they signed with no signature from us, and FAKE PICTURES of a COMPLETELY DIFFERENT apartment. Not even the same flooring or same wall paint. Literallty a different apartment. Through MANY phone calls and repeatedly asking for solid proof, they finally dismissed the fees. BEFORE YOU CHECK OUT of your apartment take as many pictures and videos as you can of your apartment and its condition or else you will be out $2K.

Their new management is worse than the last one , our air conditioner is not working but they are not doing anything about it , it's been almost a week and it's cold . I have to call them everyday and the person who answer the call is not that friendly, he keep saying they will call me back but they never did . Only one guy works here in the office ( don't know his name ) , he always has attitude, he needs to be fired .

It was so incredibly loud. I could hear every footstep of my upstairs neighbors reverberate through the apartment. I could hear their dogs running back and forth. It literally makes you feel unsettled and on-edge in your own home. The staff are nice, though!

The location is great. Everything else sucks.

This Place is straight up garbge they charge you $50 for a little package.

If Hellish customer service is what you're looking for then look no further! My overall experience at Bent Tree was full of mislead information, and also a 3 month late notice that the carpet had to be replaced once we moved out. The carpet was a year old and looked perfectly fine, however they felt the need to scam us out for more money. Do yourself a favor and look somewhere else, this place is the taint of apartments in Centerville, Va.

I believe this property lacks professionalism as the leasing specialist I was emailing with had originally scheduled me for the wrong time. 5 minutes past the time we were supposed to virtually meet for a tour she emailed me with a link. Another 5 minutes passed and I emailed asking when someone would hop on.. she said give it 5 minutes. Finally after waiting 30 minutes past the time of having my virtual tour I gave up. I responded about no one showing up and she said oh did no one get on? ---- obviously not. She said she'll forward feedback to management. If you value your time and work from home and are in between meetings like myself all day, think twice about this property. They have no sense of urgency or professionalism. I hope management can understand that if you're going to offer virtual tours, you should probably make sure your staff can actually show up on time or even show up at all! Really a shame.

Update 07/21/23: I moved out, they are attempting to charge me for things that make no sense on a deposit (random sewage, water, and fees), and Afrah decided to block me when I raised concerns. I do not recommend renting here. They will charge you rent for an apartment you can't stay in, claim it's habitable when it isn't, and will try to bully you into giving them good reviews. Original: Been a resident here for a year now, there's almost no visitor parking, and they refuse to provide permits for visitors. They know about the issue and refuse to do anything about it. They will tow when their visitor spots are full. Update: apartment flooded too, they refuse to move us into a new apartment and they have an insane reletting fee of 3 months of rent. You heard that right. Avoid this apartment complex at all costs.

Scammers!!!! Full paint job. Full clean! Damages and termination fee $7000. I'm glad I took a nice video of my empty, clean apartment when I vacated it for the judge to see. This has to stop, and the three people in the rental office need to be held accountable for the lies they produce just to scam people out of money. Along with that, someone goes out of their way to stage some dirt or something in the refrigerator and other places to say they had to clean.You have to be thinking mighty hard to stage dirt or anything to scam former tenets out of there money.

They don't even deserve 1 star. And I don't even live here. My car was towed from a visitor spot because I had "been there 24 hours".... if you call driving to work, picking up a friend from the airport, driving to dinner and then coming back. Bent tree says you can't be there for 24 hours straight.... BUT Tow truck company says you can't be there 2 nights in a row now matter if you leave. Bent Tree...... please get your act together. Communicate with the tow truck company AND the residents the same policy. You got rid of the passes (which was ridiculous) to make the dumb visitor spots and those reserved spots that no one uses. Terrible. No wonder everyone is leaving. This is just one thing I witnessed visiting this complex.

The new management company is just awful. I do not feel welcome here

Parking is awful. Trying to park past 8 pm is a struggle none the less. The community here doesn't seem to care for any rules set forth by the leasing office. When I first moved in I was told that this was a Smoke free complex, the second I parked the moving truck I see 2 separate groups of people smoking outside my soon to be apartment. Noise complaint are ignored at Bent Tree so if you are naturally a noisy person this is the place for you. I've probably submitted 10 noise complaints and that doesn't do anything. Overall I would recommend not living here.

Avoid this place if you think you will need flexibility on your lease. If you break your lease early they charge you 3 months rent. 3 months!

I lived for 2 years, do not move there please, you will stuck with all kind of unjustified and unexplained fees.I left the place in excellent condition and I have photos of every room, wall, cabinets and bathroom I even cleans the edges of, the door handles and now they bill me for cleaning, paint and god knows whatI moved out the first of June and they charged for parking for the month of June and I don't even live there They took my deposit , they sent me 4 different amounts and they even tried to bill me for $5600 for early termination fee although they had a signed copy by me of my move out notice 60 days earlier, they had to adjust it when the found out I have my copyPlease go elsewhere and look for a better place to live, you will regret the day you moved in there and you will count days waiting to move out, they owe hundreds if not thousands plus losing your deposit This place is running a huge scam with their vendors and locker room policy, they will charge $100 a year to have your package deliver to a locker room regardless what size it is. You will have to carry huge boxes and walk with them to your unit in rainy weather and go to third floor with itThey even sent my furniture that got delivered to me to the locker room and I had to drag boxes of furniture to my 3rd floor apartment Please don't make the same mistake I did and sign a lease with these guysI am in the process of taking them to court and finding out I'm not the only one taking legal action against them.This place should be investigated by the BBB, the state attorney general office and take all measures to stop them from taking hardworking people's money just because they think they. An get away with itStay away

Previous management company did the parking lot surfaces recently it's just been only 1~2 yrs. I do not understand. This is very inconvenient since there are not many parking space. It's even worse making separate visitor parking spaces also payed premium parking spaces in front of the building. Everything is MONEY!! The new policy is very inconvenient. They should restore the original parking policies. They need to upgrade the inside of the building not outside. It's getting dirty, not clean the stairs at all. I really don't appreciate how they managing this community. It's getting worser and worser I've living here almost 4 yrs. Manage people are not nice whoever working in the office. Even maintain people don't clean after working in my apartment. They even opened window and left. The trashes were sitting there for couple days. I don't recommend this place. I'll move out when my lease ends.

The Property manager Sonia in the leasing office is absolute unprofessional, she never answered any of my calls nor emails, even lived there for three years. They have the worst costumer services, rude all the time, they don't have any respect for residents. Please stay away from this nasty community, parking and cleanliness is the biggest issue of this community plus worst management.

I moved out months and months ago. I was curious to see if the apartments reviews were going to continue to go down.... as I KNEW THE REVIEWS WOULD. Shockingly, I saw a bunch of 5 star reviews. Then, I saw who were writing the reviews. If you look at the actual people writing positive reviews, you can see that they all work for Bent Tree in some form. Whether it be landscaping people or contracted people in the rental property industry. THAT IS NOT HOW YELP IS SUPPOSED TO WORK! These people writing positive reviews are extremely biased.... and probably ARE NOT RESIDENTS! I hope Bent Tree isn't paying them extra or pressuring them to write false reviews. Obviously, it is one of the two.

So when we first moved in we had BED BUGS!!!! We had never had them before and when we brought it to attention they did nothing about it. A few months later management changed and things got worse! They never listened to their residents. There fees are outrageous. They have fees for parking, packages, trash ( yes, trash that you have to carry to the dump).Dont waste your time living here. No one was ever helpful here.

Like majority of what other residents have said prior, Bent Tree apartments is EXTREMELY money hungry, uncommunicative, and lack so much professionalism that we all are ready to LEAVE ASAP. My family and I have only been here for 3 months ... if you are late on rent once 11:58 hit they charge you 100 dollars (not including all the extra fees they charge you )then if your late not even a month on rent they try to evict you ... mind you the only thing they do is email you calling, emailing , texting them is straight pointless no matter what the situation is .. I could say so much more but the other reviews tell it all ! PLEASE DO NOT MOVE HERE (they are nice and very communicative until you move in it's a freaking trap ) forget the 1 star it's a 0 out of 5. Tell your family and friends to tell their family and friends NOT TO MOVE HERE ITS NOT WORTH THE BULL.

This is the absolute worst place to live. Bent Tree is run by awful people. We were one of the apartments in the fire there recently. Everything was destroyed except our bedroom. They didn't let us into our apartment until over a month later and then only finally found us a way in so they could continue with their construction. To get us into our apartment they knocked down a wall ruining the majority of items in the only room that wasn't destroyed by fire. We also found out that people had been stealing things from our apartment in the time that they wouldn't let us in. They blew us off about these issues. Even before the fire they were horrible. They knocked down our smoke alarm while in our apartment working on something. When we told them it was broken they said they would be right on while completely dismissing us never being fixed. These are small overpriced apartments run by lazy people who do not care about their tenants needs. They treated us terribly during an already difficult time.

Bad management. Constantly changing staff. You request maint service, they dont come out for 2 weeks. And they keep sending you email saying it was completed for things you didnt even request. They ask for 60 days notice but they dont even have the paperwork ready with renewal info so you can decide if you want to move or not. People in the leasing office are rude. You tell them, you changed personal information at least 3 times because they don't change anything and yet they still have it wrong.

I would rather sleep in the street with the homeless than leave in this property.... The worst management ever... you can hear your neighbors what they are doing through the walls... that's how bad these apartments are

Overpriced as hell for its quality. Floors are uneven. Charging ports are cheap and loose and will pop out so bugs can just crawl in through the hole. 1600 for a one bedroom. Horrible sewage system. Do not rent here.

I was a resident at Bent Tree for almost 6 years. The conditions there became increasingly worse over time. One of my biggest concerns was the handling of community trash collection. As large trash dumpsters and a huge compactor were near the front of my building I was forced to see (and smell) this mess every day. I did not want guests to visit because of how embarrassing it was. I'm sure it is a very unhealthy situation as well. The conditions of the common areas was a problem also. Whereas other apartment complexes have cleaning crews that walk the grounds regularly, keeping the grounds clean, this complex absolutely did not. I could go on, but you get the gist of it. I would not recommend this complex to anyone.

I wanted to switch my unit to same size onther unit because of Mold, water leakage under floor, high hamidity and hamidity smell in my unit.The management team is not able to fix this problem, because they are careless ,unprofessional every day they defruad the residents.Always my children have complain from headach, sore throat and body pain.I bought a dehumidifier to control hamidity it did not work properly because there is water leakage under floor.The Leasing Office offered me extra money or my new income. meanwhile I'm living here for 4 years I don't have late payments or no paynalty.They don't look at my 4 years record. Just they know how to take money from residents' packets. We do not feel safe and happy here, so the best judge is very human's own conscience !

Currently live here now, a new company took over and the staff are rude, liars, and do not care about their residents. Always noisy, never any parking. They added a new policy about parking but still is stupid and useless because they only want your money, so they get you to update to "better parking". Added more charges to our rent. Called them about some issues and they said they'd get back to us, never did. Also said they left messages and I don't have any from them. If I can get voicemail from automated machines, pretty sure I would've gotten their messages. PLEASE SPARE YOURSELVES FROM LIVING AT A TERRIBLE PLACE.

No charging stations are installed here.

Not enough parking spaces even when you pay your $15 a month. Across my apt they just take a spot and put reserved. Really!!!!!!! Which you can get if you want to pay $40 a month.

Updating this review to give a bit more transparent information:-there have been a couple nights where there have been 0 parking spaces in the entire apartment complex. I had to park in a fire lane, and emailed to say I was parking in a fire lane and never heard back. Reminder that you pay $15/car per month just for basic parking.-constant construction is going on. We have had people doing some construction on our deck without any type of notice. Just this morning I heard some noises outside and found someone on the deck with a ladder. Again - didn't receive any type of notice or time frame for this to be completed, and my screen door curtains were not closed.-our door will not completely shut to them point of it jamming nearly everytime we try to close it. If you're moving in, I recommend buying something to seal the door and also have something for under the door to stop air from coming in. We can see right through our door currently. We also still have water damage on our ceiling that we were told would be fixed back in July.- I have really tried to be patient and understanding, but I regret moving here every day. No one has reached out to me since our move in to discuss these concerns. I very strongly advise you to look elsewhere. The cost seems cheap, but our rent has gone up a lot more than we were initially told, and the itemized statements are extremely hard to understand/disorganized. I really hope something changes very soon. Again - I'm not one to take the time to write bad reviews, but this living situation is pretty bad to say the least. I have been a resident at Bent Tree Apartments for a little over 2 months. Pros: -convenient location to 28, 66, etc. -maintenance team rocks, and is very friendly and efficient-dog park for dog lovers and owners-pretty neighborhood with lots of trees and paths for walki Cons:-hidden fees everywhere. Our base rent for a 2Br/2B is under $1,552, but with water, trash, sewage, parking, etc it equates to ~$1,670. This doesn't even include the $300 admin fee we paid for a gym that isn't open, the $50 locker fee for packages that are still delivered right in front of my apartment, $50 charge of each pet per month, $3 for pest control when there is a big bug problem, and my separate bills for internet and electric. On top of that late fees are charged the day after you miss rent and they charge $100. There is NO grace period whatsoever (in the lease agreement)-floors are so uneven we can't even put things on our shelf without things rolling off. Water damage on ceiling hasn't been fixed, and we have reached out multiple times. -super loud environment. We are located right next to a major road which factors into noise, but additionally the walls are so thin you can hear your neighbors very easily - even them turning on the shower -little to no visitor parking, especially after 7pm. They provide about 15 spots total for visitor parking for the entire community, so if you plan on having guests over, they likely won't be able to park there unless they get there very early in the day. -has no communication about lease or move in info until the day before I moved in. Received the finalized lease document less than 48 hours before move in. I hate writing bad reviews, especially because my boyfriend and I were so excited to live here. We will not be renewing our lease and we urge anyone to read this and think carefully before renting. Hopefully things change for future renters because it really could be a nice place to live.

Its been 2 month since I moved in and my experience here has been horrible. I am getting hit with hidden fees like crazy. --You have to pay for their delivery service to the locker (one time fee) which they still deliver it in front of your door--The gym is being renovated but you have to pay for that service (not even prorated) even when you can't use it.--Electric service pay separately to Virginia Electric however... you get hit with the prorated service for the day you didn't set up an account of $50 one time service fee on top of that $5.25/month service fee for god knows what.Below is some of the charges from the statement (copied and pasted)--Vacant Service Fee 06/04/2019 - 06/11/2019 $50.00--Service Fee Conservice is a service provider contracted to prepare monthly statements and provide conservation resources. $5.25--Acct. Setup This is a one-time fee to setup your Conservice account. $10.00--Energy Conservation Fee 06/04/2019 - 06/06/2019 $2.00 (not even sure what this is and this is monthly or in the future going to be higher)PLUS$15/month per car for parking (not enough parking spaces...good luck)$50 for locker delivery service (they still deliver to door)$14.33 for insurance (if you get it through Bent Tree)PLUSWater Base ChargePest ControlSewerSewer Base (different from Sewer charge)TrashWater (difference from water base charge)I am not saying all the charges are not reasonable however, the hidden fee and one time fees are ridiculous.I currently pay $1500 base rent $30 for 2 cars $14.33 for insurance = $1544.33+electric+all those other fees will run you about $1750 minus the one time fees for everything.BEWARE!!!!

This place is full of bedbugs. I lived there only couple of months but it was nigthmare.

DO NOT MOVE HERE! When i moved in my apartment had a gnat infestation, was not cleaned, had pee in the toilet, vents painted closed, and floorboards not glued down. For all of this, they offered me $30 in concessions and didn't even send pest control for over a week. Months later I broke my lease once I was able to leave (i would have left earlier if i was able due to the condition) they charged me $5,000 to break my lease even though a new tenet was going to move in 2 weeks after me. So they faced no losses and are still making me pay the fee regardless of my experience at the property. I recommend to move literally anywhere else but save yourself the trouble and DO NOT LIVE HERE. Update: I reached out as suggested in the owners comment below and now haven't heard back in two weeks. I was really hoping to come to a resolution but even the management company has proven unwilling to help. They also changed the comment they originally left which was apologetic to a generic response.

Did a tour of the property, liked what I saw, applied right on the spot. Unlike EVERY place I toured, to apply I had to pay a $500 deposit with a $50 application fee. No exaggeration, I was turned down within 2 mins! They instantly took those funds out of my acct. One week later and I still do not have my $500 back. Aimco management company conveniently does not have the info on their website on how to contact them. I just found a post where someone went thru the same thing last year. HOW DO YOU TAKE MONEY INSTANTLY, REJECT THEM AND THEN NOT REFUND THE REFUNDABLE MONEY??? DO NOT APPLY UNLESS YOU HAVE $500 TO THROW AWAY!!!!

I recently had the unfortunate experience of living at Bent Tree, and I must say that it was an absolute nightmare. I cannot stress enough how much I would advise against signing a lease with this establishment. First and foremost, cars in the community have been being broken into on a regular basis. The lack of adequate security measures is evident, leaving residents feeling unsafe and vulnerable. It is deeply concerning that the management has not taken sufficient action to address this ongoing problem. Furthermore, the removal of community amenities, such as the car wash area, only added to the disappointment. These amenities were likely key selling points for many prospective tenants, and their removal without any alternative was a significant letdown. It reflects poorly on the management's commitment to providing a comfortable living environment. In addition, assigned parking spots were a complete mess. They were unorganized and often located far away from residents' actual apartment units. This inconvenience alone would be frustrating, but coupled with the lack of attention to detail, it became clear that the management prioritized revenue over resident satisfaction. Charging fees for package delivery is an unnecessary and unreasonable practice that showcases their profit-driven approach. The maintenance staff is equally disappointing. They take an exorbitant amount of time to address maintenance requests, and even then, the quality of their work was subpar. It was disheartening to witness them casually strolling around on golf carts, seemingly uninterested in their responsibilities. Visitor parking is also an absolute nightmare. If you have more than two cars registered, you were forced to park in the visitor parking area, despite paying a parking fee. This resulted in a severe shortage of parking spaces for actual visitors. Finding parking after 12 pm is nearly impossible, leaving residents and their guests frustrated and inconvenienced. In conclusion, Bent Tree Apartments is without a doubt the worst complex I have ever had the misfortune of residing in. The constant break-ins, removal of amenities, disorganized parking system, excessive fees, and careless attitude of the management and maintenance staff all contribute to an unacceptable living experience. I strongly advise anyone considering these apartments to explore other options. Save yourself the headache and find a community that values its residents' well-being and satisfaction.

Lived here for five months and I would not recommend it to anyone. The place is not safe at all, someone stole my bike from the deck, my packages are lost all the time and Luxer One charge me $10 storage fee (if I don't pick up my package in 24 hours) they send me code and when I go there the locker is empty. Parking is a nightmare you can find your car totally empty in the morning (stole tires and other parts) even when they charge $20 a month for parking. After reporting to the office manager you will feel like waste of you time, management won't do anything. There is a bogus fee for paying your rent with a card. In the apartment itself, paint chips from the walls and the bathtubs and troilite is very old. Blinds break easily or straight up fall down, and you will see dog poop everywhere.

Rude staff, bed bugs, AC made in 1986. Old apartments and dirty area full of insect.

I'm definitely agreed with others because this complex is very limited of maintaining services. poor help from office stuff also new management came witha lot of changes of ripping off more money from actual residents and new residents .. i wont recommend this place for living..

Actually Bent Tree Apartment looks great when you see it from outside. but the service is too bad. and the maintenance team they do not care. and I have very bad experience started from the first day I moved in. the apartment was very dirty and need a lot of maintenance. reported and they fix some of what we told them after many weeks. and I had to call them and run to the office many times. and I had to take pictures to show them and to have them sign and date on the pictures. and all that just to try to push them to do their work. Complained about the electricity bill which comes over $240 every month while the normal average up to $120 they told us to contact Dominion VA power first. but there was nothing wrong with Dominion. then I had to report it again with their office and now I have been waiting over two weeks for their response and to send their maintenance team. They tell you that their policy to fix whatever in your apartment within 48 hours from the time you report the issue. Do not believe that because they take weeks. The windows are too old and has too many problems. if you ask them to replace just a light bulb in your apartment, it takes days to be replaced. They tell you that their policy to fix whatever in your apartment within 48 hours from the time you report the issue. Do not believe that because they take weeks. and they have very poor customer service

I had a terrible experience living at Bent Tree Apartments for a few years. When I moved out, they demanded extra fees for cleaning and painting the walls and refused to return my deposit. Despite professionally cleaning the entire apartment, they still asked for receipts and additional documentation. It's the worst place to live. I can't understand why there are positive reviews for this place; they might be from paid reviewers or friends of the management, not actual tenants. This place doesn't even deserve one star. Do not move here! The management is terrible and treats tenants like just another source of revenue. The entire complex is a money grab. Parking is a nightmare--you can't park in front of your building and are forced to park two blocks away, often with additional fees for these inconvenient spots. Moving here is definitely not worth the hassle.

The first day I moved in, the apartment had not been properly prepared. After being unable to move my belongings in on the first day, the maintenance crew (which is the worst maintenance crew I've ever dealt with) didn't properly replace essential objects in the apartment, and left the floors absolutely disgusting. Then after coming home with groceries, I found out the apartment is infested with bugs, and that pest control had never been to the apartment. After talking to management they said a pest control worker was sent, but I came home to roaches on the invoice itself, and still a massive amount of bugs. To ice the cake, less than a week into moving in, the apartment flooded and I wasn't able to get "24 hour emergency maintenance" to my place for an hour. Then the worker was unable to speak enough English to instruct me on where to go for the night, and the receptionist also had no idea what to do. This complex is a nightmare.

Since the change in ownership, the leasing office is slower than the previous leasing office staff. Not that that either were responsive, but they have no idea how to finalize a lease or check that you have renters insurance correctly. Then they want to put the responsibility onto the people renting and charge them an additional $300 per month because they can't update their systems correctly. Then they waste your time by making you verify your renters insurance by having your insurance company call them directly confirming that you have renters insurance, but still can't update their systems. They don't return your calls or emails so the only way to get something done is by waiting in their office for 30-60 min only to hear them tell you they are sorry but need something else. Professionalism is not a word in their dictionary. Update: Been a while, not much has changed since. Appliances will not be replaced if they "run". I wash dishes by hand because they refuse to replace my washing machine because it "runs" and they have the nerve to tell me I need to rinse dishes before putting them in. You think I don't know that . I put dishes that are completely clean in, wash it, and it comes out dirty. Can't wait to move out in 4 months. PS. Good luck having guests over with their small a** visitor parking. Guests will probably get towed parking in other spots, unless you want to park at Spa World and walk over Update 2: Washing machine still leaks and doesn't clean properly. Every time I call the office they just send a "maintenance" person to run the washer and leave. Good luck with any water damage, I will not be held liable for it.

Before the change of leasing office was awesome. Now we are charged for a lot of things that we were not before and was not in our leasing, parking situation for guest is ridiculous. You basically are not able to have guest anymore. The trash system stopped being a valet service but we are being charged for it 3 months without having the service. And the worst is that if you happen to go complain to the office they are rude, unresponsive, disrespectful, specially the girl that lives in the community, and if you don't give up on your complain they threat you and send you a letter saying that you can not go to the leasing office anymore or they would call police. Absolutely not recommended.

I lived in the first floor and it was a struggle every night to get sleep. The floor above us is EXTREMELY CREAKY and the upstairs neighbor moves ALL NIGHT LONG. We hear everything. Not to mention, the people outside are loud at night. I'm honestly shocked to see reviews above two stars. Do not live here...

You're done being treated like "family" as soon as you sign your lease. The leasing office is severely understaffed, they never answer their phones when you call, and when they do they hang up on you. My partner slid on a water heater cover and fell in when it was raining. We told management, they did nothing but ask if he was fine! What if it were a kid? Worst attitudes ever from leasing agents, as if your problems are your own fault. QUICK to bill you for leaving anything outside your front door. Take your money ANYWHERE else. This is their job, they don't care that it affects your livelihood.You pay for parking, but they will tow you no matter what! But once they tow you the leasing office cannot help you, even though you had your paid parking pass on the top right of your windshield. Sounds great right? Their package delivery system is a joke. You pay $50 annually for a locker system, and they don't even notify you when your package was delivered. You have to go into the LuxerOne app and talk to their customer service. Leasing office will tell you there's nothing they can do. I had my package stolen recently, the leasing office asked if I had called the police already (sounded like sarcasm). It was a $4 package, I don't need the police, I need the protection and surveillance I was promised when I bought a locker space. Truly counting down the days until I leave this disgusting establishment. The manager's name is Sonia, and she is far from a decent manager. The property manager's name is Andrea, and she's even worse. Need a maintenance request? By your third submission, they should be on the way. Maintenance men are no issue, in fact very thorough and quick, perhaps the nicest thing about this place.Leasing office is truly ran by grown women who act like high-schoolers. God forbid you're passionate and upset about your problem, they'll pretend they never received your voicemail. But once you go into the leasing office physically they act like that had never happened. AVOID this community like the plague. I'm counting down the days until I get to leave this horrible place.

The place is really nice I love it but one thing am not happy about is can bent tree associate tell the tenant living on fourth floor to stop making noise its has been going on for some time now

The office management people are not there to listen to you. They're only there to get the money is what I have felt from them. They were not friendly at all when I was speaking with them. I would ask them to fix something in my apartment and they would just start talking about different thing and don't even listen to what I'm trying to say. Everyone in the office is not willing to listen. If you're just going to live here and not do anything else, it's the best location but if you're really going to live here like you're living at home, this is not the right place for you to live.

They are not even desolved one star. You cannot imagine any worst than this apartment. The manager forgot what she said everytime and change her word. Made me pay $300 for repair and clean. What they told me was that they are going to sue me if I am not paying what I didn't desolved. Noise between apartment is a nightmare here. PLEASE DO NOT LIVE HERE!!!! YOU WILL REGRET !!!

I went into the property to apply for an apartment. The complex requires $50 application fee and an upfront $500 holding fee. After learning this, I alerted the office staff that I no longer wanted to continue the application process because I was not prepared (that day) to pay $500. I was told my quote would still be available for another day and I could apply again. I go home and discovered that I was charged $50 despite me saying I did not have the upfront $500. The application process is two parts, application fee and holding fee. When I told their staff I did not have enough to complete the two step application process --- WHY WAS I CHARGED $50. I emailed the office. No response. I had to go back to the property for an explanation. If I am charged $50, then did you run a background check? I was told they don't know if I was approved or not and would need to check with corporate. WHY WAS I CHARGED IF STAFF IS NOT SURE IF A VERIFICATION EVEN TOOK PLACE? *******DO NOT APPLY FOT THESE APARTMENTS UNLESS YOU KNOW FOR SURE YOU CAN PAY $500 UPFRONT. THEY WILL CHARGE YOU $50 AND NOT EVEN PROVIDE YOU DETAILS ON WHETHER OR NOT YOU ARE APPROVED! ******* I called. I emailed. I received no response. It wasn't until I went back (drove an hour from DC) that I got some sort of response. ****IT'S NOT WORTH IT! THE APARTMENTS ARE OLD. LOOK ELSEWHERE!

old, very unsafe structure. noise sounds everywhere(constructions), rude staffs... they will not gonna fix your broken window and they will say "turn on the AC/heater."

Rude staff, hidden fees. Maintenance is slow to respond OR shows up sporadically requesting that you vacate your apartment for the day.

UPDATE: MOLD AND MILDEW BUILD UP if your looking for a place where nobody knows whats going on or whats happening this is the place for you. you need a question answered? that will never happen. you want to move parking spots? its going to be like pulling teeth. please spend extra money and go somewhere else between ALL THE HIDDEN FEES and broken amenities ITS NOT WORTH IT!!!

I kept holding back on putting in a review for Bent Tree Apartments in Centreville, VA but now I have no choice. I had to move out in less than a month. Never mind the parking hassles, especially coming home after 7pm with bags of groceries and a Baby to feed and no parking available where I have to drive to the HMart plaza to park and walk back on numerous occasions and also pay a monthly parking fee, who charges parking for a place they call your home?, and never mind the exorbitant amount of monthly fees and service charges that are added onto the rent where you may as well go to a nicer more expensive place where you are going to end up paying the same amount, but the straw that broke this camels back was when the two leasing agents absolutely promised me they would not charge me for cleaning expenses when I moved out. This was their word of honor and of course I did get charged. My email response was sent to the property manager and she would not honor and uphold their promise. A real dishonest loser. Dishonesty is something I can't take especially when it comes to monetary concerns. They can keep their cleaning expense but I am going to keep this review up for a long time. Think multiple times before moving here. The reviews do not lie about this place.

worst paid parking i have seen after dark you have to entire community for parking

This apartment Complex has gone downhill fast. I would advise anyone thinking about moving into this complex to please think long and hard before doing so. I've had nothing but bad experiences with the current management and maintenance team. On May 21, 2018 5:54 PM, I submitted an online service request for my dryer that stopped working. After 4 days, still no one from maintenance had shown up. So,I submitted another request on May 24, 2018 at 5:06 AM. That morning I went to the rental office and personally complained about how long it has taken to get maintenance to my apartment to fix the dryer. The girl in the front office stated she'll let maintenance know to "stop by." A few hours later, someone finally showed up. The Maintenance technician that showed up informed me that if he was not able to fix the dryer he would pull a working dryer from another apartment. I left that day for vacation and received an email stating the dryer was fixed. I returned home on June 1, 2018 8:00 PM from vacation. A letter was left in my apartment saying the problem was fixed and it had something to do with the timer knob. I went to use the dryer, that was supposedly fixed, and it was still broken. You would think they would test it out before telling you they fixed it, but that was clearly not the case. I made another call and was told that the maintenance supervisor would be at my apartment Saturday morning to fix the issue. Saturday morning came and went. I stopped in the rental office, once again, to address the issue of not having a working dryer for weeks and they informed me that there was nothing they could do until possibly Monday. I informed the rental office that their answer was unsatisfactory because I needed a working dryer to wash and dry military uniforms for work on Monday. How can management can allow a tenant to be without a dryer for several weeks? They had the audacity to tell me to take my clothing to a laundromat and to bring them my receipt to "pay me back" or to wash my clothes in my apartment and that they would let me in to a vacant apartment to dry my items. In all of my frustration I ended up looking up YouTube videos and fixed my own dryer. I'm sure someone from the apartment will read this post and find a way to charge me money for having to do their jobs...

My grandmother lives in Bent Tree for a couple of years now it just keep getting worse with parking before they had stickers now it's assigned numbers. It's impossible for family to visit when the parking is limited people would park at the future resident but, now all of the sudden they tow your car be aware they did for mine tonight. Unless you want to park out by the townhomes.. Update 7/11/25 It just gets worse and worse here. I was planning to move here for myself but, that won't be happening anymore. So I come out to my grandmothers home due to she is an elderly needs assistance. They are being stingy with visitor parking spots now all of the sudden you can only use certain amount to use per year. Which should always be notified to the people living in the apartment. What they could do is, give out reminders that the passes are running out. They don't care Bent Tree is money hungry. Oh did you see that they made more residential parking spots by the leasing office and went made the visitor parking across the street. What a joke. A hazard for all of us to walk across with the cars driving fast...

I had a disappointing experience with Bentree apartment manager, Afrah Oram. It's frustrating to feel misled and taken advantage of, especially when dealing with something as important as lease negotiations and rental increases. The lack of transparency and accountability from the apartment manager has left me feeling frustrated and undervalued as a tenant. It's completely unacceptable that you kept me waiting for three weeks, fully knowing you could not negotiate the significant rent increase. This kind of delay and miscommunication shows a lack of respect for my time and concerns as a tenant. Furthermore, the fact that an exorbitant fee of $1000 was charged to me despite my intentions being clearly communicated to the leasing office adds insult to injury. It's unfair for the management to penalize me for their own inability to effectively manage the situation. My intentions were clearly communicated to the leasing office, yet I were still charged an unjustified fee. It's disappointing that the property management appears to be more focused on maximizing profits than ensuring the satisfaction and well-being of their tenants. Andreas at the office can to attest to my intentions, this speaks volumes about the lack of consistency and professionalism at the property. If even the internal communication among staff members is lacking, it's no wonder that tenants are feeling mistreated and undervalued. The negative impact that this experience has had on me the is evident of this review, and it's truly regrettable that I choosed to lived at this property. As a tenant, you you should feel supported, respected, and appreciated by the property management, but it seems that Bentree apartment management has fallen short in providing these basic standards of care and consideration. Let it be an advise to others to stay away from this property, as it seems that the management prioritizes financial gain over the well-being and satisfaction of their tenants. It's disheartening to see a property that neglects the needs and concerns of the individuals who call it home.

I would give this place 0 stars if I could DO NOT MOVE HERE, in my 2 Years here it's been nothing but headaches First year: we got towed 3 times to no fault of our own but because the leasing office couldn't give me a spot that was actually open so the owner of the spot that hadn't moved out yet got us towed and that happened THREE TIMES & THEY MADE US PAY FOR IT AND JUST DISCOUNTED IT FROM RENT that's terrible thank goodness they got it right the fourth time also maintenance team will just go into your home with no notice nor schedule and I've been told by a friend that also lives here she said not only did they go into her place but they touched and moved her intimate clothing without permission and that's 1000% unacceptable To add to the terrible organization of parking they never have visitor parking available unless you let them know weeks in advance so you can pretty much never have company over because they will be towed and you can't park anywhere nearby because again you will be towed. They also have expensive rent and subpar accommodation the grills never work the gym equipment is out of order a whole bunch and they add a fee on top of the rent for parking spots, lockers in the mail room which delivery driver just drop off there even if you don't want them to then you have to pay $50 to get your package and even then we've had packages stolen on multiple occasions and AGAIN the leasing office takes no accountability. SECOND YEAR: my in-laws car got towed even though they had a visitor parking they changed management 3 times and my car got STOLEN AND THE OFFICE DIDNT PUT OUT ANY NOTICE AND SAID TUFF LUCK PRETTY MUCH and never followed up or anything This complex is very predatory they just want you in and once you are you're trapped and getting charged for everything. They also have terrible air quality in here since moving here I got asthma and didn't know why because I've never had any breathing issues come to find out there BIO GROWTH (MOLD) IN PRETTY MUCH ALL THE DUCTS HIGHLY DO NOT RECOMMEND THIS PLACE IF YOU HAVE HEALTH ISSUES, ELDERS OR KIDS. They also say they have a "Smoke free environment" but there people smoking on their balcony's all the time and certain building just smell like Weed on all floors the manager is really lazy and any time you need anything from the office plan on just standing there for a half hour before you even get greeted. Also they have over flowing trash all the time and I always see raccoons there so be weary.also you get one spot per room they say they'll put you on a waitlist but that's BS IVE BEEN ON A WAIT LIST SINCE MOVING HERE AND NEVER HEARD BACK THEY SAY "I HAVE TO PUT YOU AT THE BACK OF THE LINE" but what they mean is "I HAVE TO PUT YOU AT THE BACK OF THE IMAGINARY LINE SO WE CAN KEEP YOU FROM BOTHERING US" OVERALL DONT RECOMMEND AND ESPECIALLY IF YOU HAVE KIDS THEIR PLAT AREAS ARE FILTHY AND THE "WATER PARK" had green water when its working its gross how neglectful this place is.

I've had the unfortunate experience of living in what I can only describe as the WORST apartment complex I have ever lived in. Anyone who has claimed otherwise, must be living under a rock. We made the mistake of paying to live in one of their supposedly "renovated" apartments, and let me assure you, it was an absolute joke. At first glance, everything seemed appealing. However, the illusion quickly faded once we settled in. The so-called renovations amounted to nothing more than new appliances, creaky wood floors, and a hasty paint job to cover up any visible signs of disrepair. Our apartment had evident water damage, which the management believed could be remedied with a simple coat of paint. It was clear that they cared more about appearances than actually fixing the underlying issues. To make matters worse, the "new" appliances turned out to be more like faulty hand-me-downs. We encountered numerous problems with them not working properly, constantly causing inconveniences and frustrations. Attempts to address these concerns by contacting the office or the community manager were met with complete silence. The lack of responsiveness and accountability from the management team was astounding. This apartment complex is plagued with severe issues in communication, organization, and accountability. It is disheartening to witness potential residents being misled during their tours, only to discover the true nature of this place after signing their leases. Once your lease is signed, the staff couldn't care less about you or your concerns. It becomes painfully clear that their only objective is to fill the units and collect rent, disregarding the well-being and comfort of their tenants. While the initial rent might seem enticingly affordable, don't be fooled. Bent Tree Apartments will find any excuse to nickel and dime you with exorbitant fees once you're locked into a lease. If you enjoy living somewhere where the management treats you as a joke, disregards your concerns, and fails to provide a comfortable living environment, then by all means, this is the place for you. However, if you value your peace of mind, a responsive management team, and a well-maintained living space, I urge you to look elsewhere. Save yourself the frustrations and financial surprises that await you at Bent Tree

Not a good place for people to live unless you're not going to be getting involved with office people. They were not too knowledged on what they were doing. For a simple question we had, we had to sit in the office for an hour. The conversation was not going anywhere because the lady that was taking care of us had to constantly move back and forth and was not nice at all. I read all the reviews before and they all mention something about rude staff members which I totally understand since I experienced it myself. I really wouldn't recommend this place to anyone around me. Only thing I like about this place is the location. Hate the staff's rudeness, hate how loud it is to live, and the parking situation is just don't even get me started. They're even charging the current residents more to get the parking ticket after they changed the whole parking ticket situation.

EDIT: In response to management's reply. None of the tacked-on fees were disclosed to me during my move-in process. I discovered them long after I had signed my lease. I sent numerous emails to the leasing office that went unanswered before I finally contacted upper management in AIR communities. It was only then I received a phone call. I never returned the call because I had already made up my mind to move out based on how poorly the parking situation was handled as a whole. I have since left Bent Tree and cannot be happier with the decision to move. Do not move here. Listen to all the bad reviews. Find a community where you are valued and respected as a resident. Save yourself a headache and move elsewhere. Parking is a mess to put it mildly. All apartment units are assigned two parking spaces. If you pay for a third or fourth vehicle to be parked in the community you have to park it in Guest Parking. There are 35 marked guest parking spaces in three different locations throughout the community. These spaces are always full. Forget ever having guests over since these are filled with residents who own more than two vehicles. Management told residents to call the towing company if someone has parked in your reserved space. When residents called the towing company we were told towing was not being enforced in the community yet. This has lead to residents placing cones, tables and chairs in their assigned spots. One vehicle misplaced causes a domino affect as there is no longer ANY open spaces. They got rid of the car wash area to allow more parking but the issue continued. So we ended up with no cad wash and nowhere to park. In addition to the parking, you get to pay $60 a year just to have a package locker. If you don't pick up a package after two days you are charged $10 per day until you pick it up. There are frequent vehicle break-ins in this area but residents aren't allowed to equip their homes with Ring security door bells. This is a lease violation according to management. Upon move our you are required to pay a $125 cleaning fee or proof of a hired professional cleaning service. Management is largely unresponsive to phone calls and emails. Plan to go in person to the office if you need to speak to someone. There are much better places to live for a lower price. Avoid Bent Tree!

Just I can tell you horrible management and shoddy apartments. You can hear neighbors voices even the siphon. You wont find a parking spot after 7 pm.if you are willing to wait a month to unclog your clogged sink, welcome to Bent Tree Apartments. I m sure you will not do it.

THEFT ALERT!! I frequently visit Bent Tree Apartments to see my boyfriend, but a recent incident has left me feeling extremely unsafe. His bike was stolen from his balcony, and we're unsure if it happened while someone was home. This experience has been scary! and it raises serious security concerns. Waiting to see what management will respond to this situation. This incident has deeply shaken our sense of security, as we are uncertain whether it occurred while someone was home or if the thief gained access to the balcony unnoticed. The fact that such a theft could occur within the premises raises serious concerns about the apartment's safety measures.

It's like living in the middle of a construction zone in DC. I'm a full time college student and studying here during the day since the new management took over is nearly impossible. I have to leave my apartment and study at the library down the street to get anything done. I feel sorry for anyone who works night shift living here!! But it's okay, we will be moving out next month!

DO NOT RENT HERE. I don't expect much from an apartment complex at all but their management is horrendous. They don't answer the phone when you have an issue and when they do, they are very short and rude. We kept our apartment clean, and spent hours deep cleaning before we left and they still took our security deposit for "unpolished sinks". Live anywhere else seriously. Do not lock yourself into this dump. If I could give 0 stars I would.

As I look at the google reviews... I see that I am not the only one who feels that AIMCO.... ESPECIALLY THE DISCONNECTED CEO.. places profit BEFORE the resIdents' comfort, security.... AND SAFETY. The minion named ""George" (I am actually laughing right now because he has the perfect 'minion name'), seems to have some kind of response to every critisism.... and, yet, never takes responsibility. The CEO, who is hanging out with his republican rich friends on his yacht right now.... and couldn't care less about what is actually HAPPENING TO REAL PEOPLE... who HE SHOULD CARE ABOUT (FOR BUSINESS PURPOSES)..... trained "George" well. "Avoid those regular humans AND DON'T get caught up with THEIR ISSUES, GEORGE, while taking their money. Write a bunch of comments that make us look like we care! While making passive aggressive remarks! I NEED MORE MONEY! Good job George. Here is your bonus thst comes straight from the mouths of our tenants children!!!!" CHECK OUT ALL REVIEWS ON ALL WEBSITES before you sign a lease with Bent Tree! The only reason that I don't post this review on other websites is because I am aware of the lack of ethics going on with the management company... and, I need to maintain housing. I fear "retribution" that will actually be "retaliation" if the CEO and his minions find out who it is that spoke.

Nothing good about this community.

They go into your apartments without letting you know, they leave important information out all the time at the time of signing the lease. The leasing agents simply do not do their job, and when they do it's almost as if it's a bother. This complex is not worth the money it charges. There's huge rodents running around the complex, the dog park doors have never worked in the 22 months i lived there, neither did the dog pet spa. The water fountain in the dog park doesn't work. There's been a pot hole by the pool where we walk for months now & they have put a cone over it for just as long & they keep ignoring it as it continues to get worse. For the amount you pay the maintenance just isn't there & they are careless about it. There's also no parking anytime after 7-8pm unless you park 5-10 minutes away from your apartment which is ridiculous because you have to pay $15 extra on top of the rent (which includes random fees that constantly change with no explanation) for parking. You're just paying for the location & because it looks pretty decent.

I'd previously given this complex a better rating, but with inconvenience after inconvenience compounding, they're quickly falling out of favor with us. The office staff try to be helpful, but the new property management company, AIMCO, is just way stricter, more bureaucratic, and prone to mistakes than the old one. Towing is strict, parking limited, and LOTS of hidden fees. You pay WAY more than just rent here. Not a great place if you love animals or privacy, as they will often just barge into your apartment, giving you "notice" by saying, "sometime this week." Overall, it's become your run-of-the-mill, poorly-managed complex, run by a big company with low standards.

If I could give less than 1 star I would. I am very laid back but I would not recommended this apartment complex to anyone! I moved in a year ago because the rent was low. I quickly found out that there were a number of hidden fees that I was not told about, which made paying my rent difficult. There were little things in the beginning that bugged me. My apartment was blowing cold air when the heat was on. I put in 3 service requests and each time the man who came put my heat up to 98 degrees and said it clearly worked fine. Then, they decided it was time for a new gym and leasing office, which, after 5 months is still not up and running, yet were still paying to have a gym which is not built yet. In April, there was a fie in which a man passed away. I have talked to a number of residents that were in that building and said no alarms went off and people actually drove to the local fire department to tell them what was going on. This was concerning to me so I went back to my apartment and realized my smoke detector was from 2001 and was not working. I also had no sprinklers in my apartment and no pull fire alarms in the hallways of my building. I went to Sonia the manager about this. She told me it wasn't that big of a deal and I was overreacting. She informed me that the building is up to code because they are following the code of the year my building was built which was in the 1980's. I asked to get out of my lease and she told me no because although I lived across the street from the big fire it was not my building, therefore I had to wait it out. I then talked to Aimco who also told me there was nothing they could do. I had Sonia and a representative from Aimco come to show me where my pull fire alarms were. I was informed that I had to go down 3 flights of stairs and to the building next door and pull their alarm. Which to me sounded ridiculous! But, no one seemed concerned, only me. In August there was a fire in my building. The alarm was pulled but because my specific "breezeway" did not have a pull fire alarm I had NO IDEA there was a fie until I went to take my dog out and saw 4 fire trucks outside my building, saw the fire hoses, and heard the alarms. Just a heads up, you need to figure out a way to be safe for yourselves if you are living there. You will get ZERO help from anyone in the management. Luckily, I have moved to a much better and much safer apartment that is NOT owned by Aimco and who actually care about their residents.

The only Thing thats decent about this community is the maintenance team Antoine, Mario, Jim, and Collin are excellent but Andrea on the other hand is a absolute joke

Stay away from this apartment complex! I was treated wonderfully when viewing the apartments, however after not being able to move forward I was informed that the refund process ($600) would begin and I would be refunded in the next 48-72 hours. It has been almost 2 weeks! After I realized earlier this week that my money had not been refunded, my friend checked our application status online, and it was still showing In review. After calling the office I was very rudely spoken to and the woman seemed baffled as to why I was online checking the status, of course because I had not received my money! She then informed me that the process had not even been started and that i would have to wait another 48-72 hours. Unacceptable!I have even contacted corporate and will make every effort to make this situation known, and I will also be contacting my bank to have every dime returned. Stay AWAY.

I cannot wait until my lease ends and I can move out of this dump. I would have given this place about a 3.5/5 under the old management. Under the new management though, even 1 star is too much. They changed the visitor parking policy so that you basically cannot have a guest stay more than 3 days a week, and if the visitor parking fills up, then sorry, guess your guest can't stay. There were not issues with parking before. Worst case scenario is you had to walk a little farther to get to your apartment. It's ridiculous. There also has been a big increase in the amount of trash I have seen around the apartment complex since the new management took over. It's not just trash either, but dog waste as well. When I brought this up to management, they basically ignored me. I had to email them at least 3 over the course of a few days before they finally had someone clean the trash up. While on the topic of being ignored, chances are you will have to email management multiple times before they even respond. So yeah, don't move here.

Have lived in this community 4+ years and I made the mistake to renew my lease for one more year and I just found out that I have to pay $15 a month for every car parking and they argued that they sent me a letter which I never received. The community its smoke free however my neighbors smoke every day and if I turn my AC off the entire apartmen smells awful and the leasing office managers are not doing anything. also $15 a month for trash removal and I have to walk to the dumpster and put the trash away. $5+ monthly fee for the company that generates an Online monthly bill. DO not move to this community unless you want to pay extra money. I also have put up a request 4 months ago because there is a water leak in both bathrooms and the floors and drywall is damage and the maintenance crew never shows up.

Be very wary of the new management company (Aimco). Bent Tree was previously managed by Lincoln Apartments with whom I had a good experience. I lived at Bent Tree for two years and Aimco took over during the last month of my lease. They used a photo of someone else's laundry room to try and prove that I did not clean my apartment (I did. I left it better than I had found it) and claimed a "hair" was left in the medicine cabinet resulting in a cleaning charge. Only after threatening to take them to small claims did they waive the charge. The apartments are good and the community is nice but the new management is to be avoided.

The customer service is horrible. I was wasting 30 mins to visit Bent Tree Apartment. I had an appointment two days ago. But their employee locked the door and let me wait for them for 20 mins. The lady who talked to me was completely rude. No explanation for late or any greeting. Her face made me feel like I owed her a thousand dollars. I had no idea such a person could be a customer service representative with this attitude. I feel deeply sorry for their company. BTW, the information on their website is not accurate. You will get a different move-in date or price when visiting this place.

Update: 6/13/18: I finally got out of this pit, but it could not have been more difficult. They apparently refused to accept the numerous notices of vacation I gave them. The one they did finally decide to recognize an email a month before vacation, and proceeded to demand two month's worth of rent regardless. I only came to this place in an effort to save money but because of this it ended up costing me more regardless. Update: 4/24/18: things are getting worse, not better. The transition in ownership to Lincoln properties has opened the doors to the worst possible abuse. The massive parking problem could be partially resolved if the complex opened up the 50 desperately needed private parking spots around the complex, but instead they completely removed guest passes (friends and family are now officially not allowed in the area) and converted even more of the few spots we have (mostly the ones that are close by) to "premium parking" that they are charging $40/month to own. This place is a trap. Every aspect of it is predatory and abusive. You know the trolls in fairy tales that charge people to cross bridges? Those people are real and they've gotten into the apartment game. This place is designed from the bottom up to take advantage of you. They will lie to your face, tow your car, cause more problems in efforts to fix old ones. They go out of their way to hide basic features from you and i lived there for 10 months before i knew there was a web service they were hiding from me. The place is smelly and cramped and offers virtually no way to have friends or family over due to the complete lack of parking. You'll be lucky if you can park there yourself. It's not even cheaper than comparable complexes.

Run and DON'T look back. If you want terrible customer service, rude members, then this is the place for you!! They never answer the phone, or emails. Parking is atrocious, prepare to walk a whole lot back to your building after 8 pm. This place is a living nightmare. And I can bet that some automated message will be posted in the response to my review! We always get it. Everyone we post a bad review on Facebook, google, yelp. It's the same sad response. Hey bent tree, aimco, save yourself the "time" of copying and pasting a halfass response.Absolute lie, it's been a MONTH since they met with her. When you guys had that bbq. That was last week? No.

Worst apartment I've ever lived at. They've gotta rid of visitor parking, tried to illegally make me move into an apartment hat was under construction. Rent is not worth it, there is no parking, management office is literally insane. Move anywhere else.

Probably the worst ran apartments I have ever lived in. As touched upon by other commenters, you will be walking from giant or an adjacent neighborhood if you get home a little later. Management will never respond to you about anything. Th floors are uneven, I had a burner not even connected to anything. This place is absolute trash. Please do not move here!!

Bent tree managements is the worst! I am glad I moved out of this horrible place! They overcharged for everything! They could care less about listening to the renters and doing what's is fair. I was charged $75 for blinders I requested to have replaced a while ago. They didn't do their job and then I was charged after move out? Apartments are old! I had horrible allergies while living here. Thin walls and divisiones across apartments I could always hear the neighbors from upstairs! They always charge a 125 cleaning fee after move out. Even thou they say is optional! Do your self and find something better than this old apartments being managed by an abusive company like Aimco!

I am a current costumer for Bent Tree apartment, my ac hasn't been working for the last 2 weeks, I was told ac part had to be special order so I'll be 4 weeks without ac, just go somewhere else to rent

Don't move here Don't waste your time and your money here The service is too bad ,they just waste your time You can't go to sleep when your upstair neighbor want to walk or get shower cause of sound Extra charge for nothing Even get charged for parking spot , can't find any spot to park Your car will be towed even you park in your spot

This is the absolute worst place to live. Bent Tree is run by awful people. We were one of the apartments in the fire there recently. Everything was destroyed except our bedroom. They didn't let us into our apartment until over a month later and then only finally found us a way in so they could continue with their construction. To get us into our apartment they knocked down a wall ruining the majority of items in the only room that wasn't destroyed by fire. We also found out that people had been stealing things from our apartment in the time that they wouldn't let us in. They blew us off about these issues. Even before the fire they were horrible. They knocked down our smoke alarm while in our apartment working on something. When we told them it was broken they said they would be right on while completely dismissing us never being fixed. These are small overpriced apartments run by lazy people who do not care about their tenants needs. They treated us terribly during an already difficult time.Sonia who we have primarily dealt with is the absolute worst and has not helped us in any way and I am certain I will never hear back from her about the insurance claim from them letting people steal our stuff instead of letting us in sooner.

Writing this review while I'm parked at Bella Pizza because I do not have anywhere to park. Even though there are 20 reserve parking spots open , that nobody reserved....I must say, this is the dumbest thing I have ever seen