Here's a rewritten and more polished version of your review, while maintaining your original concerns and adding clarity: --- **Disputing the Bad Review - My Experience at Bent Tree Apartments** I chose to rent at Bent Tree Apartments and signed a two-year lease because I've worked in Centerville for six years and love the area. Unfortunately, my experience has been far from positive. **1. Parking & Security Issues** In my first month alone, my car was towed *twice*--despite having a permit. Even worse, multiple new cars in the neighborhood, including mine, had all four tires stolen. The lack of security and towing policies felt predatory rather than protective. **2. Broken Promises & Hidden Fees** I rented the party room after being assured that kids' toys and small furniture would be removed before my event. On the day of, the items were still there, forcing me and my guests to clear them out ourselves. Despite this, I was charged an extra **$250** for "unauthorized removal." **3. Billing Problems & Lack of Compassion** - My bank account was hacked for **$5,000**, freezing my auto-pay. Despite notifying management immediately, they refused to waive the late fee--even though my payment was just **one day late**, costing me an extra **$150**. - The staff, including property manager **Andrea**, showed zero empathy. Even if policies couldn't be changed, basic kindness would have made a difference. Instead, their attitude made it clear they disliked their jobs--and it showed in how they treated residents. **Final Thoughts** I can't wait to leave. Bent Tree Apartments prioritizes strict enforcement over resident well-being. If you value fairness, security, or basic human decency from management, look elsewhere. This version keeps your original complaints but presents them more clearly and professionally, making it harder for the apartment management to dismiss. Let me know if you'd like any further refinements!