Communities

For what you pay in rent living here (over 1.4k a month) - this is what you get: a washing machine that can't fit your sheets, ac/heater that is loud and rattles the vent, walls that are paper thin, loud music on the weekends that go way past 11pm, drunks screaming on balconies, no security helping regulate the noise, and the floors are so thin you can hear every movement from the people that live above you. BTW as I've been writing this review I've been listening to Arab music blasting from someone's apartment for the last 2 hours. Look elsewhere. This place is a nightmare. OH and I've already had a package (a $300 nightstand) stolen from the delivery room. It was the first package I had delivered here and the last. They put your large packages together in one bin with 2-3 random strangers packages. I saw the reviews and thought what you were thinking- it can't be that bad, there is always bad reviews on apartments. No. It's all true.

I lived here for over 2 years during that period it was bearable, until my place got flooded by my upstairs neighbor. She refused to give me her insurance information because she claims it is the building fault for not taking care of her bathroom faucet when she called them about the flood. She claims her called them on multiple occasions, went to the office to complain and even called the corporate head office and nothing was done. The office said i should contact my neighbors insurance to take care of my damages. I just got tired and took care of my own damages. The office, however put put me in a hotel for a week while they were fixing my place. I shortly cancelled my lease, I had to pay for early cancellation which was two months rent plus give two months notice. I've been out for a good 6 months and tell me why I keep calling phone calls from the entrance door to my old apt every time someone try to delivery something. Unbelievable!!!!

Wish I could give zero stars. Do not be fooled. The complex seems great at first, but there are many ongoing issues that will never be addressed regardless of complaint. 1- The management refuses to answer the phone 2- stagnant water flood in parking garage for weeks at a time, must walk through water to get to your car. ongoing issue for years 3- FREQUENT water shut offs. 5 times in the past month 4- multiple tenants complaining of rats 5- Cars being broke into frequently. Complex does nothing. 6- They have made multiple "efforts to improve the community" which have been extremely unsuccessful. i.e. you must remember multiple codes, security risk, wait in a car line backed up down Ave of the Arts to get into the complex because of the "new" entry system 7- VERY loud in short, do not move here. Every other tenant I have spoken with is extremely unhappy, with some getting attorneys involved.

Without a doubt, the worst apartment complex I've ever lived in. Rampant leak issues across both the community and the individual unit, mailbox was broken into twice and my birthday gift was stolen, LOUD noises constantly between nonstop fire alarms, incessant dog barking, nonstop repairs + construction for the leaks and all manner of other stuff. The utilities are the most expensive I have paid anywhere else... $100 for sewage, trash and water per month? When a leak formed in my apartment, it took over 3 days for someone to come out to deal with it. The walls are paper thin so my upstairs neighbors kept me up at night and when I tried to take naps during the day. Now it's been a month since I've moved out and there still has been no resolution on the fact that I was charged for keys that I returned on time and cleaning which I paid professionals for. They can give me no answers as to why it hasn't been resolved yet, or who to talk to to make it go faster. Don't live here. I should have gone with my 1st choice apartment instead, but I was distracted by the amenities.

I've lived here nearly a year now. My experiences with the management staff is a continual disappointment with every interaction. Multiple issues since I moved in. The examples included in this review aren't limited to every occurrence just a few examples. It's always a struggle to get them to comply with their own policies outlined in their lease. Also, by California state law. I've had push back over the certification of my esa pet, which is illegal. 3 months go by before I'm asking to submit another doctor's note, also illegal, I comply to settle the issue. The "rules" change often here without proper notice. I had my own renters insurance for a solid 3 months before I was notified they won't accept it because my company wouldn't give them access to making changes on the policy. So, now I paid an additional $15 a month. Most recent change is regarding acceptance of payments. I was just informed as I turn in my cashiers check that management will not take the payment in office, even though I emailed last month that from this April to the end of my lease next April I will use this option to avoid any mistakes in the resident portal freezing, glitching, or whatever happens which will result in having to paid a $150 late fee. Now the P.O. box for cashier checks is in Colorado. They suggest it to be paid 8 days in advance to avoid late fees. These changes occurred in February. 3 months ago. This is the first I've heard about it. They send at least one community email a day yet not one word about it. I should be able to have cooperation without hassle, professionalism in the communications via email or in person and a much shorter return time than my average 3 months to resolve the smallest of issues would be delightful. The service at McDonald's shouldn't be better than a place that's as luxurious as this one. I RARELY ever write reviews, positive or negative for any company. I'm extremely disappointed with how things have turned out. The property is beautiful. The courtesy patrol is always helpful and polite. Maintenance is on time and efficient. I love my remodeled and quiet apartment. things turn around to a more positive experience living here.

We've lived here for several months, and now we are terminating our lease early. First, our car is frequently vandalized. When reporting this to management, we were told to call the police. Having been in law enforcement for many years, I know that a vandalism report like this is filed away. What is needed is actual security on the premises: security management likes to say it has. Wrong. Tonight for the second time we called security about an insane amount of noise in the apartment upstairs. We were told that no one could come over until late and that we should call the police. Again, the police. What is on site security for? This is unacceptable when we were told that the rent we pay includes security and services to deal with these types of issues. Update: The security guard did come over for the noise. He was very helpful. I upped the rating based on that. Update: we have waited three weeks for someone to fix our broken dishwasher door. Still nothing.

An outline of who I was as a renter: I respected by neighbors - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. PLEASE BE WARNED, at first glance, this community looks appealing, but overtime it WILL transform into a living nightmare. I lived in a total of three different apartments over the span of 5 years, each with countless issues. Management single handedly tainted my experience because of its unethical and illegal leasing practices that are still engaged in to this day, which are being spearheaded by the manager themself. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done. 1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio; - The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns; - One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable; - Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce). - Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom: - There was, a now old policy at 3400, which required visitors to go to the security booth and state their name, the resident they were visiting, the apartment number, and security would issue the visitor a pass. It was a long-standing practice that residents could go down in advance and give the security officer the information to make their jobs easier and more convenient for visitors. Security and the management office encouraged residents to call in advance. On one occasion I did just that. I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community. - In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct). RENTERS PLEASE BEWARE: The face of this community may look great, but they engage in unethical, and illegal leasing practices. They will abuse any opportunity they have to screw you over. Go look at the enclave, 580 Anton, or the new apartment complex being built across the street from the Marriot.

I recently did a tour of the property and although it was okay at best, the customer service I was received was extremely poor. I arrived to my appointment on time and I swear the person I was supposed to meet with rolled her eyes at her colleague when I walked in. I really wanted to walk out. It was quite an awkward experience. In addition, she rushed the tour, did not make any attempt to make us feel welcome and was reluctant to show me the amenities, including their amazing gym. I get my appointment was at 5:30 but if the staff is not up to showing potential tenants in a warm, professional and welcoming manner, the why bother offering that time slot. And maybe she had a bad day but if that's the case I would have been happy to reschedule. It's common courtesy. If you are looking to tour this property, I recommend that you ask for someone else other than Neta.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

I was charge all kinds of fees that were not included in the monthly fee. BE super CAREFUL look at all the fees they will charge for anything. I got charge 200 bucks for a late fee when I was enrolled on auto pay, I called then they said it was a glitch and it got fixed okay but ingot charged om my bank statement Mathew the manager is like no not on my end okay but I got charged on my bank statement no refund nothing.

You know I really did love living here. However, after the recent removal of ALL of the visitor parking throughout the community without giving any notice I have to say my opinion has changed. The entire process of removing the visitor parking spots throughout the community was a complete mess. They forced many residents to park in the fire lanes which is highly illegal and dangerous. A few times fire engines and paramedics had to get through and they could not due to the many cars parked in the fire lanes that the community managers told them to park in. Then after getting rid of all of the visitor parking they have now allowed "visitor parking" on the outside of the community. However, it is literally only 10 spots for an entire community of 300+. This is insane. These spots are now always taken and are a good half a mile away from some of the other apartment units. I now wonder if someone who has a home health nurse will do if there is no more visitor or guest parking near any of the actual apartments. What about people who hire those to help clean their apartment or perhaps a task rabbit? Where do they park? This is ridiculous. They never even gave us notice and still have yet to really inform us what is going on. As residents who pay so much in rent we deserve to at least be made aware before you make such drastic changes. I have to say if you are thinking of moving here I would suggest looking elsewhere where maybe you can have the opportunity to be able to invite guests over and not fear that they will have to walk miles to get to your home.

Someone had been parking at my spot for four days in a row, and I had contacted management, security and concierge everyday about this issue with no avail. Ultimately, they were not able to help me tow the car or notify the person to move it even though the spot was 100% mine. Keep in mind this was after FOUR DAYS of constant communication. Again this person parked in my spot last night, and contacting everybody I can again, I am informed nothing can be done until 7pm, which given their history, they just might brush off. Extremely frustrating experience. Basically, be ready to get no service for anything and to have no guarantee to what your paying for. The service has been terrible and though friendly, ultimately not able to solve a very basic issue.

We moved here about 4 months ago and everything was going really good up until the point where someone broke into my boyfriends car and stole his $2,000 dollar drone ON THANKSGIVING!! The only thing this place did was have security come up and let us know the car was broken into, but other than that you're really on your own. So my boyfriend told me he spoke to someone from management and they pretty much told him they weren't gonna do anything about his car being broken into, it's not their problem. After reading the yelp reviews, obviously car theft is a BIG PROBLEM here. They even tried looking at the cameras to see who went in and out of the parking garage, but there was no one, so it's obviously some scum bag that lives here because they came to the garage from the inside(if you need to steal from people, maybe living here isn't the greatest idea for you). With these ridiculous prices for rent, and car theft being the main problem here you'd think they put up more cameras all throughout the parking garages, but nope they don't care to do anything about it! My boyfriend asked management if they read their yelp reviews; they said yeah we read them everyday. Okay? But you don't want to do anything about it? And they pretty much told him to have his insurance cover damages and stolen property because they're not responsible: jolanta's exact words were "car theft can happen anywhere we aren't paying for anything, security can't watch over every single car" yeah security can't watch over every single car but guess what can? MORE CAMERAS!!!!!!!!!

The absolute worst place on the planet. They will nickel and dime you and rip you off for every little penny they can grab. Steer yourself clear of this place. Nothing but a bunch of liars.

I've lived in 6 apartments/condos in my life and the apartments at 3400 Avenue of the Arts must have the shoddiest construction I have ever experienced. I am currently on the first floor of one of the buildings in a corporate apartment. I can literally hear EVERYTHING in the apartment above me - every movement, the details of every conversation as well as the sounds of "other" activities. Seriously, there must one single piece of plywood for the ceiling. I've been on the ground floor in other apartments and have NEVER heard noise like this. It is AWEFUL and I would never rent a place in this complex unless it was on the top floor.

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

Renter beware - if you break a lease early you are on the hook for two months rent PLUS a two months rent penalty. They do not care about you.

Where should I start?? Thin door walls where you hear your everything of people living next to you, garbage everywhere, ignorant neighbors where they left their old furniture at the alley where emergency exit doors are located, constant break-ins to your car eventhough you parked in garage (happened to me once), your apartment's temperature will most likely a lot warmer than outside...cause of the way they design this buildings? Loud Race and doughnuts noise at 2:00AM where you try to get some sleep! If you visited this community...read this review please!! It's ok to live somewhere if you find somewhere which 100sqf smaller and $200 more than what 3400 is offering you! Cause you will stuck here 12 months! At least you don't worry about ohh tomorrow morning "if I will find my car damaged with a broken window" and the people at leasing office will tell you; we can't do anything if people are bad and want to break in your car...(while they don't accept that their gate doors are always open and have problems) Don't sign a lease and run away!!!! What ever they offer you! You will be living with stress! Does it worth it? It's your call! But a home should be where you feel safe and not worry issues I listed! It's ok to pay a little extra guys (btw this place is not cheap)

Our apartment was robbed! Their locks are not safe! Cars are broken into all the time. We lived here before and it was a lot better. Now after moving back we have noticed an increase in crime! Management does not do anything about it. The local police actually told us to move away as this place is becoming unsafe! They refuse to install cameras even though we pay tons in rent for "security." Huge bug problem they have a big book in the office! All they want is money! They toes card all the time too! Go somewhere else if you actually want to feel at home!! UPDATE!!!: regional manager never contacted us and it's been two months! They just type the responses to cover their butts and make them look good. Sorry management nothing can do that! You suck...

This place has nice waterscapes and it's nice having your laundry within your unit. The maintenance personal are friendly. Unfortunately, 3400 does charge extra for parking, $55 a month per vehicle, and at least one/two vehicles get broken into because security is an absolute joke! If you get a bunch of delivers 3400 WILL NOT let you receive packages to your apartment. Instead, 3400 force tennants into a locker parcel system (which will charge you) that has only one location; I have seen many tennants carrying packages across the entire complex (3400 WILL NOT be helpful). The dog park is utterly disgusting, and they say pet friendly only to collect extra money. 3400 DOES NOT use this money to upkeep the dog park; the wood chips were not changed out once in over 15 months. Also, many of the tennants bring their dogs with fleas, and when I first moved in several tennants warned, "3400 had a giardia outbreak." If you are forced to move here enjoy the waterscapes and beware of your personal belongings. 3400 WILL ENTER your apartment WITH OUT notification!!

The reason I am giving 1 star only is because of safety. Everything is right what everybody wrote below except the safety part, nobody write about the safety which in my opinion is the most important thing in the World. I live here for 14 years and my car was broken into twice, windows were smashed, things were stolen, I also have Harley-Davidson and twice parts were stolen from my bike in front of camera. The single girl moved next to me and 2 months later her car was broken into with smashed windows. I called Police several time and they said that 3400 Apartments has a serious safety issue with high crime ratio. The management is totally not prepared how to deal with this issue, for 1 year I want to show them how anybody can get in without electronic key and none of them is interested to see this. In 14 years I have witness so much crime and so many cars broken into that I don't even want to give you the number because it was too much. I know 1 thing this is my last year of leaving here it is nice place but I don't feel safe anymore and this I know for sure will continue. So if you don't mind your car being broken into or if your car is really old, than you will like this place because everything else is fine. Thank you Roman Machutt from 3400 Avenue of the Arts

I live in a J building for almost 2 years, and in the last months we start to have problem in our garage. They steal things from your car and the complex just say "we can not do nothing, please call the police. We pay 55 for a spot and they should be responsable for all the things that happen inside the complex. I just waiting for the end of my contract to move out.

I agree with Margie's review below! This has to be the worst complex I have ever lived in. We moved here thinking how great, right across from Segerstrom. From the outside, yes it does look like a well maintained community. However, the ugly truth....There is absolutely NO security. We moved in 2 months ago and approximately a month later, my husbands car was broken into. We are super clean people, never leave food out etc...I have found flying roaches in my kitchen! There is constantly dog poop in the parking area. The elevator regularly gets stuck and is broken! My husband has been stuck in the elevator twice! All of these concerns have been brought up to management by us and we have had no response from anyone assuring us that these concerns will be addressed! There is no way to get in touch with the management office, you have to send an email which they never respond to. The phone number to the office goes directly into a generic voicemail which also never gets returned calls. We too are looking into options for moving! Buyer beware!

This place is all looks. The apartments looks nice but the management is horrible. One of the worst places I have lived. For all the money you pay they take forever to respond to the work orders. There is a lot of unrest between the community as we are fed up with Matt and the complete management chain. Place go to the enclave at least. Or move to Irvine it's worth it, same price pretty much. 0 stars

If someone mentions that they stepped in someones dog urine, barefoot, right outside their door, that should automatically trigger an apology response and provide preventative methods as this is not a one time occurrence. There have been multiple water leaks in the F-building parking lot that appear to be floodlike. The water is removed, but not in a timely manner. The process of removing all the water isn't efficient because for the past week, we haven't been able to park in our assigned parking spots. It was verbally communicated to the management department that there was still water remaining in our parking spots. We were assured that it would be taken care of and today is the 5th day with no follow through. There also should be stricter preventative measures to avoid there being unnecessary bags of trash outside the trash shoots. The trash shoots are not full at all and certain residents feel the need to leave their grocery store bags filled with trash, outside the shoot. The recent notice sent out from leasing office in regards to trash outside shoots was OK, except for the most important part, the reminder that If found guilty of leaving trash outside shoot, there will be a fine of X-amount. To conclude, there should be better follow through and a goal to be more proactive to avoid this type of feedback.

Oh dear Carol from customer service. You know what kind of customer service we are talking about right? It's nice to see it forwarded to the regional for contact. But a clear example of their lack of customer service never heard from any regional. One more example why people should stay away! One more example of no follow up.

The boyfriend and I were very interested in looking into this place. We made an appointment for today at 1pm. Arrived on time to be told it will be a few minutes and we can wait because the tour guide just took someone else on a tour. Front desk made it seem like only several minutes until my boyfriend asked how long we will wait. She said 30 minutes. Um..... What? We said why do we need to wait 30 minutes if we booked an appointment? Her answer... "One of our people went out on lunch just now. And their lunch fell on your appointment, but it's CA Law that all employees must take a lunch." Then we asked well why did you schedule an appointment for this time? ..... She literally repeated her answer without apologizing for their scheduling error. You don't need to tell me the damn law lady, we all work and know about taking a lunch...next time you want to inconvenience a potential customer, apologize and own up to the mistake instead of spitting out fun facts. Lack of professionalism. Place looks old and no where as nice as as Irvine, Newport, and other places in Costa Mesa. There is only one guard on duty where you have to check into his little kiosk and it took almost ten minutes due to three cars infront of us. If you have guests over it would be a nightmare for them to check in. On to the next apartment complex!

This place is disgusting. The trash shoot is always filled and because my bedroom is attached to that wall my bedroom reeks like garbage and it comes through the crevices of the walls attached to my restroom and master bedroom. the carpets in the hallways are filthy with dog feces, dog fluids and vomit. They never deep clean the living spaces attached to our Apartments. The customer service from the manager Matt is rude, careless and yells at everyone that brings up an issue. He totally carries a chip on his shoulder and is always ready to defend himself instead of finding a solution to better the community and living standards. Do not waste your money here.

I have lived here for 2 years and this place has gotten worse and worse. I've had multiple items stolen from the parking garage on 3 different occasions. They recently started charging residents $150 per day to use the pool cabanas during holiday weekends, Shouldn't the $2200 per month rent on a 1 bedroom apartment cover that? The topper, and reason I'm writing this review, is that the maintenance company, who is 3rd party company, changed my locks today for no apparent reason and won't let me back in my apartment! When I came home from work today and tried opening the door the key didn't work so I drove to get another key, in disbelief that they would change my locks unannounced, and sure enough the other key doesn't work either. So I called the gate, who gave me a phone number for emergency maintenance. Someone named Roger answered, I explained the situation and Roger said he will put a work order in... a work order i thought? So I stepped up the urgency of my tone and said something like "i need to know when your going to open the f*#*%ing door Roger, this is pretty important, can you at least call me once you have found someone to come unlock my door? He said "I'm only going to warn you one time not to swear" I said "you would probably swear too if you got locked out of your f@&$#ing house!" At that point he hung up on me and I've been sitting here by the stupid &$&ing fire for over an hour waiting for a call from Roger... this is my nightmare! Don't make the same mistake as I did and move here. **Update** I am writing this update the morning after, I originally got home at 6PM and submitted the work order to have my locks fixed. I called to check on the work order 3 additional times at 6:45, 7:30 and 8:15PM- a different person answered each time who was not able to confirm that a work order was in process to fix my locks, instead each time they said all they can do is submit a new work order. We went to dinner and came home at 10PM to check one more key, Daniel, the service coordinator, was waiting in my doorway, no phone call was given to notify me. Daniel was friendly and helpful, he explained that they had mixed up the work orders and changed the locks on the wrong unit... Next time you might want to double check the apartment number guys!

If something breaks, it takes months and corporate involvement to fix. Im waiting out my lease. They made it a smoke free facility which means neighbors smoke on their patios and throw their butts on the ground, or your downstairs patio since ashtrays are gone in outside common areas. Now they have removed all outside visitor parking. This has resulted in all parking garage visitor parking being filled with cars that can't drive being permanently parked there gathering cobwebs and looking like mini landfills.

After living here for now 8 months, I think it's fair to give my honest review of the place. You will love living here if you: - Enjoy hearing every step and move your upstairs neighbors make all day, every day, because the walls and floors are so thin. - Don't like taking hot showers because the water goes cold after two minutes. - Don't mind stepping over dog poop everywhere because a lot of owners don't pick up after their furry ones (this makes me extra sad as a dog mom myself) - Not bothered by literally zero guest parking spots, even after the so-called parking renovation. - Need something from management or the leasing office? Good luck getting in touch with seriously anyone who works here. But if none of that bothers you, this might be an okay place to live!

This community lures you with what appears to be a gorgeous apartment complex. Sure, aesthetically it's a pretty place but once you pull back the curtains you realize what a s***hole this place really is. Management is absolutely useless and enforce policies inconsistently and seemingly on a whim without notice to residents. We have lived here for over a year now and frequently use the pool. No pool policy has ever been conveyed to us and neither has a pool policy ever been enforced. We often see groups of 20-30 people using the cabanas and grills, none of which are residents (we know this because they ask other pool occupants to use their fobs to get inside). Well apparently yesterday while the guy that strolls the pool area (concierge) was busy trying to sleep with the residents (as he ALWAYS does), there was some altercation that led to the police coming (not an unusual occurrence in this complex). Well in light of the community getting in trouble with the police, they decided they had a pool policy limiting the number of guests. When speaking to management, they acknowledge we were never given such a policy but that they would be enforcing it. We very rarely bring guests and if we do it is one or two. In reliance on the lack of policy we were having a going away party before we move to DC next week. This small gathering of less than 15 people is now not going to happen and it's disappointing to both us and our friends that wanted to wish us goodbye. The pool policy is not where it ends. There are countless issues with this complex that would recommend all potential residents avoid future issues. Here are a few: 1) Meth addicts forcing themselves into your apartment certain shes going to be shot by her boyfriend and his roommates flash a gun at her 2) $50 to park your car in a garage that leaks sewage water all over cars 3) Garbage rooms that smell like a dead body has been rotting for decades 4) Security doors that are frequently broken or unlocked 5) Security guards that have been improperly trained to handle even the hint of an issue 6) Drunken disputes in the streets 7) Moving trucks, service trucks, and any number of other trucks parked in the fire lanes blocking free flow of traffic within the complex 8) The front gate is often left open because it is broken 9) Loud parties at the pool lasting until 11pm 10) Rats running all around the complex and cockroaches in the apartments The list could go on. I cannot wait to get the hell out of this place. Save your $2,700 and move somewhere else.

Don't sign a lease here if you are black, Hispanic, Asian, Indian, or any type of minority. You will be looked down and neglected. Rude management!! I live here for over 3 years. Never encountered any management staff who was willing to help. Felt like they thought they were better than residents. Especially, one blonde girl who occasionally worked events and front desk never smiled and always looked annoyed that she had to deal with me. One day, I was going to the pool and forgot my wristband. The pool was empty and I have been going to the pool often that I decided to just take a chance. On the way over, I said hi to the guys who sit in front of the climbing wall. He asked for my wristband despite of seeing me every weekend. When I told him I forgot and I would remember next time, he made me go back home and get it. You don't have balls to ask people who are visiting to show wrist bands. And you pick on someone who actually lives there and takes care of the faculties with a care. I don't have to pay gobs of money to deal with people who think they are better. So I left. I would check out other new apartments in the area, if you are considering this place.

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

An outline of who I was as a renter: I respected by neighbors - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. PLEASE BE WARNED, at first glance, this community looks appealing, but overtime it WILL transform into a living nightmare. I lived in a total of three different apartments over the span of 5 years, each with countless issues. Management single handedly tainted my experience because of its unethical and illegal leasing practices that are still engaged in to this day, which are being spearheaded by the manager themself. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done.1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio;- The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns;- One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable;- Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce).- Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom:- There was, a now old policy at 3400, which required visitors to go to the security booth and state their name, the resident they were visiting, the apartment number, and security would issue the visitor a pass. It was a long-standing practice that residents could go down in advance and give the security officer the information to make their jobs easier and more convenient for visitors. Security and the management office encouraged residents to call in advance. On one occasion I did just that.I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community.- In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).RENTERS PLEASE BEWARE: The face of this community may look great, but they engage in unethical, and illegal leasing practices. They will abuse any opportunity they have to screw you over. Go look at the enclave, 580 Anton, or the new apartment complex being built across the street from the Marriot.

I've called the front gate to complain about our neighbors. The walls are thin that it sounds like they're professional furniture movers. Our neighbors threw a bucket of fowl smelling soil over the balcony all over our patio. Security did what they could and management was supposed to follow up with me. 10 days go by and no call or email. I walk in to the leasing office and standing at the front desk while two employees are gossiping in sight and tell me to wait someone will be with him in a minute. Ten minutes go by and I'm still waiting these two gossip. Finally when I'm helped by one of the two all she said was the person I needed to talk to wasn't there and she'd leave a note. I emailed Stephanie, the girl in change of following up and she has not replied after two weeks. Good luck calling in to the leasing office because they never answer the phone or call back when you leave a message. For the price we pay for rent it shouldn't be such a hassle to get things resolved or followed up on by the very least. New tenants beware. The community is nice until you move in. Once your in management doesn't care about you unless your rents late

I lived at 3400 from November 2019 to May 2024. Initially, it was a nice place, but the quality of the complex declined significantly during my last two years there. As a first-time renter, I didn't realize how bad things were until I left. The walls are extremely thin--you can hear everything: drawers closing, arguments, music, and...more. We were often woken up early by the upstairs unit opening their patio door and loud footsteps. If you live in Building H, expect early wake-ups from trash pickup outside the building. Cockroaches are also an issue, and extermination doesn't help. The community gate was constantly broken, allowing homeless people to wander in. A man died in the koi pond, and two residents in my hallway were arrested. The environment became unsettling, especially with our neighbor's suspicious activity involving frequent male visitors. One even keyed the hallway door and left a threatening message. We no longer felt safe. The amenities were hit or miss. The main pool was often overcrowded, and gym access became difficult due to resident personal trainers hogging machines and bringing in outside clients. The downstairs gaming area had a persistent mildew smell from past flooding, and the koi pond and grounds were poorly maintained, with stained concrete from animal feces and dead grass. 3400 is also money hungry. You have to pay for parcel lockers and a monthly fee for the always-occupied EV chargers. Recently, they moved most visitor parking outside Building H and added signs indicating that guests will soon have to pay for parking. Don't expect much of your security deposit back either--they deduct your last month's amenities fees, plus any move-out damages. Leasing told us we didn't need to repaint a wall we'd painted since we'd lived there for nearly five years, only to charge us for it after we moved out. Overall, I wouldn't recommend living at 3400. The rent is comparable to Irvine, but the living conditions fall far short. There was constant turnover in our hallway, and for good reason. Don't be misled by the positive reviews--residents are encouraged to leave reviews for maintenance services to inflate the complex's ratings. Choose a safer place with a better quality of life.

To start off, this apartment was the number one apartment I wanted to move into. I made a appointment and went into the apartment and I was excited. Unfortunately, I got the absolute WORST leasing agent possible-- exact name ***Neda nozari***---- at the avenue of the arts apartments- very well could be the worst leasing agent around Costa Mesa for I have been to multiple properties and have never had a worse experience than with her. If you go in for a tour make sure you DONT go with her. She will mess the whole entire leasing process up for you. She is sporadic on the phone and will NOT answer your questions but instead blame shift HER mistakes onto you. She will not only lie to you but lies to her head leasing manager Debbie about your situation without even confronting you about what she is saying to Debbie. She completely ruined my chances of getting the apartment I wanted at her own mistakes. She is rude and claims she is in it for you but will mess everything up. Stay away from her at all costs. Extremely disappointed that I didn't get another leasing agent, for I most likely would have been able to get the apartment I wanted. I will be emailing Debbie too about this horrible leasing agent.

How very unfortunate to have to resort to leaving these disgraceful reviews. I had wanted to live at 3400 since I was a teenager, always mesmerized by it's external beauty when driving by. Then my dream came true last year when I moved into the 3rd floor of one of their buildings. This dream then turned into a nightmare. I am very tolerant but little by little things just added up. Please do not make the same mistake I made by renting here. Here are the issues: 1. The walls are paper! I literally hear every footstep from the neighbors above. Music, TV, talking , sex.. yep.. you hear it all. 2. The balcony is roomy, and you will want to fill it up with your patio furniture to enjoy. Unfortunately, this furniture will soon be covered in dirt, trash, spilled drinks, and dog feces from the balcony above yours. The balconies flooring are long wood panels with spacing between them allowing for everything from above to seep down. 3. Without much notice they closed one of the main attractions of this place ( a big reason why we fork over so much rent)... the main pool area. It is shut down for 3 months. It is their duty to inform you of what things will not be available to you during your lease term. I work in commercial real estate so I know that these big capital improvement projects are planned way in advance. This just speaks very negative on management and AIMCO. 4. The apartments have a lot of maintenance issues. Maybe it's the age, and maybe it's how cheap AIMCO is in the maintenance. Within a month i had two leaks from the roof!! First I had leaking and mold in my bathroom. They came to repair it, but left it open and patched up with plastic and a mess on my tub. They said they would be back the next day to patch it up. It took days, and kept putting it off. Meanwhile, the patch kept stretching down as it filled up from the leak above. I told them I did not want it like this over New Years since I was hosting a get together. They failed to deliver, and I was stuck with it until after New Years. Fast forward a week after and I wake up at 3am to the noise of water dropping. I go to the living area and there was water pouring out of a light fixture and the water sprinkler. There was damage to my personal items, and my renters insurance refused to help since it was landlords fault. I sent a message to management stating they were at fault and they ignored me. It also destroyed the ceiling paint and it took them almost a month to finally respond to my requests to get it fixed. Then there was a gas leak few weeks after that, so the issues keep coming. 5. Management has no respect for personal space. They intruded into my apartment three times! They will walk into your apartment without notice. I tell them to call me before entering my apartment. And in two occasions i would come home from work and find them inside making a repair. The third time was the last straw: my husband had just had surgery and was home resting. We had a friend over that day and all of a sudden around lunch time they hear someone opening the door and two men come in. My husband and his friend freaks out and ask them what they are doing. The men just looked surprised and said "there is never anyone here at this time" and they could not say what they came in for nor did they have any repair tools on them. Because of mainly reason number 5, we requested that they work with us in allowing us to leave after month 12 of their lease (they make you sign 15 month leases). We no longer feel safe in the apartment. They completely shut me down, and would not even offer to have the manager speak to me in person. They literally just blew me off with a... sorry but not so sorry. Whatever you do, do not sign a lease here. All they care about is money and not the well being of their tenants. AIMCO is running this community to the ground. I have met many other tenants with even worse stories than mine and I think it is time we all stood up for ourselves. Ps: there is horrible cell signal here!! What is this a third world country?!

I've lived at 3400 Avenue of the Arts for multiple years, but recent events when my lease is coming to an end have turned my experience into a nightmare. They slapped me with an $847.42 fee. The reason? I didn't give a 60-day move-out notice. They charge more than my daily rent for each day of delay--pure exploitation. To make it worse, they found a new tenant within two days, yet they're still forcing me to pay this extortionate fee. This isn't just unfair; it's downright brutal. If you are considering moving here, think twice. They will exploit you with hidden fees, offer zero support, and make your life difficult with their poor management practices.

DON'T MOVE TO 3400! Let this be a warning of the property manager,Matthew Comicz and his leasing office team. Like many properties, they will seem very attentive because they want your money. I understand it's a business but as a landlord or property manager, Matt is the worse! Even reporting the most simple things as people parking in your paid parking space, it's like pulling teeth. Matt will take months to response. I have email threads that took over 2 months before he messaged me back. When I call him, no one will ever answer the phone. You leave a message and they won't ever call you back and sometimes the line just disconnects. I was told they can't tow cars. That is funny because within 2 weeks of me moving in there my car was towed, while parking in my own paid parking space. Then you have racist cowards like this asshole living in the community. I've lived here for over 3 years and never had an issue with my neighbors until this dude. I moved into a new unit in February and moved out in August. This guy harassed us for no reason other than us being Asian and bring this to Matt, he did nothing. We had to escalate the situation to his manager and then to her manager. I gave up after nothing was done. The lack of communication and support from Matt and his team was sad. We have been residents for over 3 years and for that to not have any value or loyalty from Matt, disappointing. Matt gave us the run around and excuses after excuses. He had us go on a goose chase. We did everything, reported to the police, reported to security, reported to Matt, installed a cam to get a picture of him, and even found out the unit he was in and still nothing. Matt chose to protect this racist after everything. I'm sure to him, have 2 units occupied paying rent was more important. This asshole walked by our place, 2 times a day and made it uneasy for my gf to live and work, since she works from home. He followed her in the garage, into the stairwell and came banging on our door while she was alone. He smeared feces on our door handle and lock pad. We are Asian American. We don't use the race card and believe me, we've been in places where is a lot worse. People can make what they want out of it but I'm sure if you came home and saw this, you would be pissed too.

Update: So after going through hell with this company and the manager, Matt. We have decided to pay the necessary fee's in order to break the lease. It is simply not worth it to live somewhere that they treat people this poorly. After I posted this review. Matt locked my girlfriend out of her portal so she could not pay her rent. Then demanded a cashier check for rent and lawyer fees made out to his personal name. This guy is a complete scoundrel and is up to something. WATCH OUT. Do not make any cashier checks out to Matthews personal name. Like he will request you to do. We are canceling the lease and running out of here as fast as possible. Do not make the same mistake we did. I am a licensed real estate agent and do this for a living so I know what I am talking about. I have never seen anything like this. BEWARE!

Very noisy place unless you live on top floor. My neighbor has parties all the time and I called the security many times. They only gave them 2 warnings because all my other complaints did not get documented. My upstairs neighbor's dog pees on the balcony and it leaked to my. I had taken pictures of the dog pee marks and showed them to the customer service. They sent someone to clean it ones but did not do anything else. Well, dog pees everyday!

Me and my wife filled out an application for this place as it does look really nice. I got a call from the staff stating there were major problems with my background check. This took me by surprise as I know there are no problems but thought may have been a victim of identity theft or something. The staff asked me to submit a scanned copy of my drivers license and after I did they informed I was a match to unfavorable background check. now I was irate and curious and asked them to submit a copy of this background check to me. Not only did they failed to give me a background check but was given the run around by the the Manager Matthew Comicz. Finally an employee read the results of the background check to me and stated it was all clear and that they made a mistake. I escalated this to Jill Dorflinger, the Director of Operations at AIMCO corporate office and she refused to refund us our background check fees in spite of this being their error. This corporation and the people mentioned here are not only unjust but borderline engaged in illegal trading with customers. Attorneys would love to pick up my case but I don't have the time to continue pursuing this garbage. STAY AWAY FROM THESE PEOPLE AND AIMCO

First off, I don't live in this community but we were considering this as a potential place to move into. We were here yesterday to look at apartments and had the worst experience with the leasing folks. We got a sense that they only cater to certain types of people and are not even pleasant to the rest! When we walked in the receptionist did not seem to care much and then it was the leasing director's turn to be rude. She asked us where we currently lived and said we lived in a 3 star place whereas theirs is a 5 star. She even asked us if we have looked up apartments and prices online before coming! I was shocked to hear that! Then they charge for parking and then.. she asked us to leave her office because she had to talk to her manager. She practically shoved us out! Then another girl was to help us and she condescendingly asked us to step into her office and said the same thing - you live in a typical apartment whereas ours is a contemporary upscale resort community. When I did see the apartments, there was NOTHING great about them! I can't believe how people get away with treating others like this. After all aren these guys supposed to be all about customer service??? Oh well.. After that kind of a treatment, we decided this wasn even worth a consideration! There are better places and people out there!

Hi Carol W. Priscilla Gonzales? Yes, we have emailed her three times and left a voicemail, all over a month ago and still have yet to hear back.

Be aware! Aimco is evil! I've lived in many apartments in my life and have never experienced this much anger with any other community not even Irvine company! They have a 60 day move out notice! No other place I've lived had such rules! They will not let me move out on the date my lease ends because a 60 written notice is required and now are making me pay for one extra month at $1000 more than my regular rent! There pool is way to busy almost impossible to use during summer time! In the one year that I lived here 3 cars have been broken into, they have one person as security for the complex! They have a bunch of rules that they can't enforce! Like the no smoking! I see people smoking every day! They say no guest pets! My neighbor had a guest dog almost every weekend! All in all terrible experience! They interrogate my guest at the door, then they come in and there is no parking, again because they can't enforce their rules! But if they can get more money out of you they will for sure enforce the rules! This place sucks! Just looks nice!

What an absolute rort of a place. Boy am I glad I didn't live here. Sadly though, my boyfriend did. I've been visiting/parking in his garage in a visitor's spot for MONTHS with no problem. We had a friend come and visit and his car was towed, despite being in a visitor's spot. I have never ever been told about needing a visitors pass in all my visits. Ever. And neither has my boyfriend. And now my friend is out $340, thanks to negligence. Oh! And did I mention that the tower swore at us and threatened my boyfriend with physical violence when we went to pick up the car? Thanks, 3400 avenue of the arts!

Terrible Security!! 6 Edgars were doing nitrous loud af outside the main gate for almost 2 hours. Called Security three times and it took them an hour to show up. Next time do yourself a favor and just call the police.

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. Terrible place.

The first week: I was asked to change my move in date til later cause the apartment wasn't ready. Had to call maintenance for the washer not working, twice, cause the first time wasn't properly fixed. Had to call for water leakage from the under the sink and the dishwasher. After a couple of months, the heat from the dishwasher literally destroyed the cabinets surrounding them and they were never replaced although a maintenance request was placed. Nonsense charges prior to move out. Returned the keys a month before lease due date and besides rent and full utilities, got charged for VACANT fee. Returned apartment with every detail clean, just to be charged for cleaning fee. There charges state damage to "living room door" but there is non. But every door is listed with "damage". Just ridiculous.

Very hard delivery package for this apartment.

i should have read these reviews before the office staff are very unprofessional the apts represent luxury living and say they can accommodate residents needs. well this apt gives fob keys for entry to the complex pool gym etc so monday my fob was not working that means i can not get into my building the pool or gym without calling security which is very very inconvenient!! so i call the office and tell them.. they said bring it into the office we will fix it right away so tuesday i go and the front desk girl said the computers were down and it guy was working on it so they could not fix my fob wednesday i go into the office again and another agent lady tells me that the front desk girl is out to lunch and she is the only one that can activate the fob i explained how inconvenient this is for me and told her they should have extras for residents when situations like this happen all she stated was they didnt have any extra sorry for the inconvenience she told me to leave my fob with her / the office they will activate it when the front girl comes back from lunch and they will leave it with security so when i drive thru the gate the security will have it so i said ok. well i get home ask the security and of course they said office didnt leave anything for me with them. so today is thursday i called the office to ask why my fob wasnt left with security the staff said it was because there systems were still down and the it guy was there working on it i said wait that wasnt the excuse yesterday and why didnt the office give me a courtesy call to let me know the fob wont be with security because they werent able to fix it she apologized and said she will give me a call as soon as they are able to fix it. so i am beyond frustrated residents that live here should not have to be going thru this especially for the amount of rent we pay the office should have back up fobs so that residents never ever have to go thru inconvenience like this i pay $2600 in rent have to walk all thru the parking lot to the front door to call my ph ((mind you i am a single mom to toddles so very inconvenient especially when my parking spot is right infront of the back door but you need a fob to go thru))) to let myself into my apt building cant use the pool or gym unless i go grab a security to let me in. i do not recommend living here i can not wait until my lease is up so i never have to deal with this nightmare again!!!!!!!

Don't live here! Unsafe, unclean, illegal activity. Look at ALL posted picture to see unclean environment.

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

This place is shady. They should rename their apartments "scam of the arts" because they are scamming their residents. Ridiculous fees constantly getting added to your lease. Management thinks if they just smile and nod, their residents will be okay with handing them thousands of dollars. There are so many other apartments around the area, I would not bother with these cheap apartments they try to sell to you as luxury apartments.

I HATE HATE HATE HATE living here!!! I cannot wait to move out. Unfortunately I have only been living here for 4 months and I have until November. My car AND my boyfriends car have gotten broken into. Including several other cars that park near me. And the staff of this place does NOTHING, absolutely NOTHING about it. They say they have "security" and "gated garages" but it's a lie! I have never seen a security guard once or any safety cameras. AND the gates are always open! DO NOT LIVE HERE! Way too expensive for this crappy place and "security". I wish I could give this place zero stars!!! Also they NEVER answer their phone if you need something or if you need to pick up a package. Worst place ever!

I lived at 3400 from 2004 to 2014. At the beginning, I absolutely loved the place except I didn't check how hot the apartment would get, but besides that, the management WAS friendly and helpful. The place was peaceful and quite. Things soon began to change. First, the began renovations of the units and I was forced to switch units and pay nearly $400 more per month. Then, once everyone began moving out, they began renting to college students who had 5-6 college kids living in a 1-2 bedroom apartment. Puke began showing up the in hallways, There was no more parking. People would wander the pool an club house completely drunk. Then they began to allow dogs. Even though I wasn't in a dog building, dogs lived in the building. "Service Dogs" (BS) - Barking dogs, winning dogs, piss in the hallways. Grounds smelled like dog feces. I even was bit by a dog that was off leash near the parking lot, while I was getting out of my car. Till this day, I have scares from the event on my hand. Management changed. Even though I was bit by a dog that I had no interaction with other than opening my car door, the dog was allowed to remain on the premises because it was a "Service Dog" --- (Yeah Right). Still lived there though, after all I loved the gym. In the course of the years I lived there, I never once had anyone make a complaint with me, and besides the dog bite, I never complained about another resident. The walls are thick and you can't hear much. But then I had someone move in above me. A women, who was obviously mentally ill. I was a law student at the time, and would study for the bar on my porch. I was silent, doing practice questions on my ipad. This woman saw me sitting there and threw an entire bucket of ice water on my head. - Not a drizzle, not a cub, an entire bucket. It destroyed my ipad. I immediately called the cops and told management. Women wouldn't open the door for the cops and management said there was nothing they could do besides write a note. Here, I was assaulted in my house for ABSOLUTELY NOTHING. Please, understand, I worked full time and went to law school at night. I was rarely home besides sleeping. I didn't have TV in my house and I didn't even have a sound system hooked up because I felt when I was home, I should either study, sleep, or be in the gym. My life was 100% dedicated to my work and my law studies. The woman, in retaliation to my call to management, began to play mariachi music blasting in my house 24/7. She took speakers, turned them so they'd face down in to my apartment and had music play 24/7 in my various rooms. Management didn't believe me until I had them come into my apartment to hear it. They said it wasn't bothering anyone besides me so what. THIS WAS A NIGHTMARE. LONG STORY SHORT, I HAD TO MOVE. DAN IS THE WORST MANAGER EVER. HE'S AN IDIOT, DOESN'T GIVE A CRAP ABOUT THE TENANTS, AND YOU WILL BE PUNISHED IF YOU COMPLAIN. STAY AWAY. USE TO BE GREAT, BUT NOW IT'S A NIGHTMARE.

Me and my wife filled out an application for this place as it does look really nice. I got a call from the staff stating there were major problems with my background check. This took me by surprise as I know there are no problems but thought may have been a victim of identity theft or something. The staff asked me to submit a scanned copy of my drivers license and after I did they informed I was a match to unfavorable background check. now I was irate and curious and asked them to submit a copy of this background check to me. Not only did they failed to give me a background check but was given the run around by the the Manager Matthew Comicz. Finally an employee read the results of the background check to me and stated it was all clear and that they made a mistake. I escalated this to Jill Dorflinger, the Director of Operations at AIMCO corporate office and she refused to refund us our background check fees in spite of this being their error. This corporation and the people mentioned here are not only unjust but borderline engaged in illegal trading with customers. Attorneys would love to pick up my case but I don't have the time to continue pursuing this garbage. STAY AWAY FROM THESE PEOPLE AND AIMCO

The management of this property emails the residents and encourage them to write positive reviews on Google or Facebook and have the chance of winning a $1000 gift card in a lottery. Don't get fooled by the positive reviews here. This property is owned by a large publicly traded property management company that couldn't care less about residents' "experience" as long as they keep having the money rolling in. This property was built 30+ years ago and is just a nightmare in a lot of ways. Probably the biggest ongoing problem is how dirty everywhere is and how little the management cares about keeping the property clean and refreshing the 30+ year old look of the property. Nice amenities and good location though.

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

This place used to be good but it all went downhill in the past year. Look at the reviews. I swear this place had a 4 star average at one point but its been rapidly dropping. Security? Nope. Like many other residents here I've also been victim of a car break in. Security cameras are just for show. No one patrols the premisses looking for suspicious activity. Noise? Plenty of it. Street racers, upstairs neighbors, fire alarms... Seriously, the fire alarms have gone off in my building atleast 5 times in the past 8 months. Who's here turn it off at 2am? Management? Nope they're home sleeping. You have to wait for the single security guard inside his soundproof cube to come by, if he's even there... Cleanliness? Look at the pictures in the reviews. Roaches and trash everywhere. Yeah it really looks like that. Good luck keeping your patio clean, you can see right through the slats above or below you. Urine, bird seeds, dirt, trash, all comes through. Parking? All visitor parking has just been eliminated! I guess they needed more money from assigned paid spots. Let's hope they invest in working security cameras and actual security patrol. If you're looking for luxury check out the NEW construction at the Avalon in Irvine or Nineteen01 in Santa Ana. Luxury at this place? not anymore.

This is a 0 star review. This place has been absolutely dreadful to live in. And now during covid it's beyond that. From roach infestation to vehicle break ins to trash everywhere in the garages and next to the rubbish chute to the leasing office not giving a damn whether your car gets broken into. I have to pay $600 in the middle of a pandemic because management can't and WON'T figure out a way to for it to stop. I've lived a few different places and nothing as awful as this. Don't give these guys your money please. Read the countless other reviews if you don't believe me. Can find way better places for less money than this. Lol god I can't wait to get out of this place.

3400 looks great from the outside and the location and amenities are very appealing however the last 15 months have been horrible. My experiences may be rare and others might have had a wonderful experience living there- lucky them! I would rate this place Negative 5 if I could. Please consider the following before renting. 1. Management is a joke. I've spoken to them on several occasions about issues and they may make an initial attempt to fix the problem however they do not follow through to manage the issue and make sure it doesn't happen again. 2. Neighbors are rude, loud, lazy and self entitled. Everyone pays a premium to live here however some believe they are living in a hotel and don't need to pick up after themselves. Expect the following from the neighbors. a) dog shit/piss in the lobby for someone else to clean it. The best is the dog shit in the summer left in front of the building so the smell of hot shit wafts up into your apartment. b) rubbish left in the lobby, halls, elevator, front of building, in the garage and stairwells; this includes dog shit, vomit, spilled drinks, food, milkshakes, and large pieces of furniture for you to maneuver around. c) Rubbish bins: neighbors too lazy to open the bin door and just set it in the room to pile up and smell. Or they jam large bags in the bin and block the chute. d) the small asian community are all related somehow yet they live in different buildings so when they want to see each other they yell from outside for several minutes until their family member throws their keys from the balcony to let them in; not sure why they dont use the call box - apparently yelling is more effective late at night or early in the morning. 3. Front gate and lobby entrance "security" is a joke. People follow you through the front gate and also follow you into the building - nice to know a potential murderer is locked in the elevator with you. 4. Dog regulations don't exist. I've seen illegal breeds, encountered several aggressive dogs and the owners can't control them. the dog park is ALWAYS full of shit and when you report it to management they expect YOU to monitor who is not picking up after their dog by taking photos of them or describing them and their dog. I was told the park was cleaned every day, that is not the case. expect a few vet bills from exposure to dog feces and who knows what else! 5. Baby Ring. this is a fun one. there are several pregnant asian girls who all live in the pent houses. They walk in a group around the property followed by an older asian man or woman. they all get in a van in the morning and go 'somewhere' together. Supposedly this issue has been brought to the FBI however nothing illegal was discovered. If you have several complaints from your residents about how uncomfortable this situation is - why do you continue to rent to these people? 6. Move in: we were told that the apartment was move in ready and that we could not push the move in date out. After paying double rent our first month, on the day of move in the list of issues was so extensive that I had to have formal conversations with management/maintenance about misrepresenting "move in ready". We encountered on our first day, several broken appliance, clogged toilets, several things were falling apart, including an item that fell from above and landed on my roommates head! The mold in my bathroom was never properly cleaned, instead they simply painted over it and now it's seeping through no matter how much I try to clean it. Our compensation? one professional cleaning service. awesome. 7. Floors/ceilings/walls are very thin. Upstairs neighbors seem to be either descendents from a rare hippo/human breed who stomp so loudly at all times of the day OR they simply don't have toes and walk on their heels. They also seem to exhibit super human strength because the force at which they open doors, drawers and cabinets is just as loud as when they shut them. I can also hear their cell phone on vibrate and you can imagine what else. if you complain about noise, security asks to enter your apartment to listen to the noise, WTF?!! I should also mention the barking dogs and crying kids that don't shut the fuck up! 8. Landscape/property maintenance. be prepared to hear weed wackers/leaf blowers before 8am M-S. also if you happen to be in the dog park when the leaf blower comes through - beware, he doesn't care you are there and will continue to blow shit all around you. Ultimately this gated community is only meant to keep the bullshit inside so as to not let it creep out into society. DO NOT LIVE HERE or you will regret it.

***Before you read further - MY NEIGHBOR HAD HIS 2009 BMW STOLEN FORM THE 3400 PARKING LOT WHILE HE SLEPT IN HIS APARTMENT. They caught his car driving away on video, but wouldn't do anything else to help him, and the car was never retrieved. 3400's city is "Costa Mesa" but you can literally throw a rock from the property to Santa Ana, and your phone will tell you you're in Santa Ana when you're there. Don't be fooled. I lived at 3400 for about 3.5 years in multiple units. The property is beautiful and the amenities are great. That is the ONLY plus. The gardeners do a great job. The office is the absolute worst, most unprofessional management I've ever encountered at any apartment I've ever lived, and it's such a shame for the price. You have to do the work for them, and they do *not* think outside the box whatsoever. Security is HORRIBLE. Cough too loud and you'll have security at your door telling you to quiet down. No joke, security knocked on my door as I was quietly reading a book (no music or TV on) by myself at home -- telling me to quiet down. They are quick to pester anyone they feel, but when you need them for real help, forget it. There are a LOT of crime and break-in activities at 3400. The staff puts notices on your door about it every 3-4 weeks, and it's probably because security is too busy knocking on doors at 4 PM tying to get people to quiet down rather than checking people coming through gate like they should be. The parking is ridiculous, so I don't recommend having many friends over because they won't find a parking spot. I had a friend circle the lot once for half an hour and eventually give up. The walls are PAPER THIN and so are the floors/ceilings. Almost all units there are hardwood floors, so enjoy listening to every footstep above you & be ready for the people below you to complain about you walking too hard. Godspeed if your neighbors are women who like to wear heels. My car's paint was almost destroyed by a vent in the parking lot over my space. It took me close to 6 weeks to finally get them to let me change my parking spot. Again the office doesn't think for themselves & don't see why a pipe leaking some unidentified gas over your car is a problem. Speaking of parking, all cars are parked on the ground level with the "first level" of apartments on the 2nd story. There are several motorcycles who leave throughout the morning that make EVERY CAR ALARM GO OFF IN THE ENTIRE COMPLEX. Between that & the neighbors walking above you, don't plan to sleep too much at 3400. Living at 3400 got progressively worse until I finally couldn't take it anymore. For $2,500 a month for a 2B/2BA in "Costa Mesa" (Santa Ana), you're better off saving $800 and moving to another spot in Santa Ana. Trust me on this one, 3400 is the absolute pits. I have never felt more strong about writing a Yelp review than I do now due to my disgust with 3400.

And we are back to one star. Avoid at all costs. Most faceless, evil company I have ever had the displeasure of being in contact with. Beware, this company makes it standard policy to try and illegally capture as much as your security deposit as possible. They also tack on what they consider standard fees and fines and try to evict you if you don't pay. This happens to almost EVERYONE, not just a few, it's standard practice. I imagine a lawsuit will be in their future. DO NOT LIVE HERE!

Zero stars if possible! First off, leasing folks lie about the noise from Sunflower and quality of tenants here. Only saving grace was the lovely lady Yolanta who was super friendly and helpful when I lived here. The free espresso machine was awesome. Other than that, I had to call police multiple times on loud neighbors who threatened me after rude parties at 2am during the week. Security is useless. I had idiots constantly parking illegal in my spot and had to have the car towed many times. Worst part- when I moved out, the place was spotless. AIMCO (Scamco!) ripped me off on the deposit and gave me only $100 out of the $800 back. Avoid this place and AIMCO!

Customer care after move-out is laughable. Another reviewer commented that they will do anything possible to keep your deposit, and it looks like that is true. About a month before our lease end date, the leasing center asked my husband and I to move out 25 days early to accommodate a new renter after we had provided notice and then slapped us with a week's worth of rental fees following our move-out as an "early termination fee"--despite moving out early at their request, and despite the fact that the lease specifically states the resident cannot elect the early termination option (giving rise to the early termination fee) within 3 months of the lease end date. Their position when pressed is literally that only parts of the early termination section should apply, when it's convenient to them. The fee patently does not apply to us and yet "Customer Care" after move-out insists that our money will not be returned. Well, enjoy your one star review, well earned.

WARNING: Instead of paying for extra security to keep our cars from getting BROKEN INTO, our security is TOWING CARS of our guests from in front of the mail room area. My son's car was towed after 3 HOURS, and it's now going to cost $450 to get it out. He has a tall truck that does not fit in most of the garages. Two days before Thanksgiving. Is this what our security is for? Towing cars in a complex that has minimal guest parking and is not in the way of anything??!! HOW ABOUT PATROLING THE GARAGES WHERE OUR CARS ARE GETTING BROKEN INTO?! WHERE OUR WINDOWS ARE SMASHED REQUIRING US TO PAY FOR THE DAMAGES BECAUSE AIMCO AND 3400 AVENUE OF THE ARTS TAKES NO RESPONSIBILITY. Putting my notice in tomorrow to get out of here. DO NOT RENT HERE.

Do not move here. Your car will be stolen, vandalized or broken into. I moved in here June of this year. Since that time my car was stolen. I went to the management office and nobody seemed to care. There are no surveillance cameras in the parking structures even though there is a sign that says there are. They have no intention of putting them in. Security never patrols the parking garage. Management has been made aware that there is a gap in bars in the parking structures where the vandals may be getting in. They say they will take care of it but two months later nothing is done. When the police came down they let me know that there have been multiple cars stolen and many breaking into cars here. They stated it was a big problem here and they were very familiar with the complex and complaints of cars being stolen and broken into. Emails to management office are just ignored. Once I did get my car back I had to park the car outside in the visitor parking because whoever stole it ruined my car and I had to get it towed. We'll while it was parked outside someone ran into my driver side fender and put a huge dent in my fender. They did not bother to leave a note. This complex is also very noisy. Elevators and doors into the building constantly breaking. I will be asking to be let out of the remainder of my lease.

Regular car break ins. My car has been broken into twice now. I know many other residents who's cars have been broken into multiple times as well. Don't move here or just don't keep any valuables in your car.

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

Unprofessional Management !!!

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

This place was great. It is a shit hole now. I have no clue what kind of people they rent this place out to. Many look scary weird and I feel unsafe even though this is a supposedly gated community. There is a big chain of all Asian pregnant women who come and live here on month to month lease basis and leave after the child gets US citizenship. The management just wants to MAKE MONEY! I lived here more than 3 years. The falls are paper thin, i can hear the guy on top floor having sex. The lady below me is a chainsmoker(in the so called non smoking apartment) who literally chokes me when i pass the patio. Even after complaining many times, nobody cares. The management Matthew Comic is trying to EXTORT MONEY from residents through all ways possible. First is to come random check on patio and fine u insane amount if there is anything in the patio. (not that I had experienced this). The worst is remove all the outdoor visitor parking spots and convert them to money making reserved parking spots. My husband used to pay $25 to park his car(I believe once u rent an apartment the management should provide parking, how else would anyone live) For a car you need to pay $35 for uncovered spots where you have 99% chance of your car getting vandalized. Else pay $55 for covered parking which makes no sense. I dont know wtf has happened to amico management that they can go to any lows to make residents unhappy. Probably it is a way to force out current residents, increase the prices for the apartments to make more money and then add extra costs for other scape goats. The facilities here have also deteriorated over the years. Stop harassing your residents!!

TERRIBLE. DONT SIGN A LEASE, FIND A BETTER PLACE. This place is going downhill fast. I really don't know where to start. Do I start with the fact that when I signed my lease that under security measures we had a security patrol, KEY FOB entry. Now in order to cut costs and corners they took away the patrol and security and added a sticker scanner with claws and an arm (previously you used a clicker to open your gate) a keypad to get into the building (used to just use a key fob) I am now forced to remember a six digit pin in order to get inside the building. Not only that but now I also have to put in this same pin to go up to the penthouse floor level to my apartment. It's funny because this was introduced as a security measure but anyone can literally enter the elevator and ride up with me because I usually come up from garage level. So anyone from Lobby or any other floor now has access as long as I already punched in my code. This of course brings about the other issue of being very uncomfortable while putting in your code around other people or asking them to turn away or trying not to put your code in at all!! They assume that this is safe and secure!? When I used to be able to just swipe my key fob especially with my hands full I am now forced to set everything down on the floor to be able to punch in the key code not once, but twice!! My vehicle UPass stickers to get into the complex wouldn't work and I had to had them redone several times! Now let's move on to the ridiculous smart locks they installed. I WAS LOCKED OUT OF MY APARTMENT AND IT TOOK MANAGEMENT 3.5 HOURS TO CUT MY LOCK OUT! Why? Because they were not smart enough to install keypads that actually had keys as a back up! So imagine me coming home and having a business trip planned the next morning and leaving myself enough time to shower and pack the night before, to be locked out until well after midnight and having to reschedule my trip due to this none sense that should have NEVER happened to any resident! My neighbors were very upset, imagine the noise from saws after 9pm. Imagine if you had stepped out for one moment to throw away trash and this happened to you? And your newborn baby was inside alone now and you cannot open the door because it's jammed? That's what I went through. Let's move onto the fact that service requests were being closed out without completion. How about the standing water in the garage breeding mosquitos? Or how about the burst pipe in building A that was pouring water over the electric car charger and charging water that was flowing right to my vehicle essentially ruining my paint from the splashes. Or the fire alarm that goes off on Lobby level of building B for hours or DAYS AT A TIME? What if a real fire happens and the residents think it's a fake one as usual? THATS A SAFETY HAZARD! THATS DANGEROUS AND ILLEGAL! I have called and written about these issues many times and I am sure I am one of the most hated residents in the community by management because I call them out on their shit. I pay $4,200 a month and expect to have better quality service. They keep cutting corners and making the living conditions worse for everyone around. I was told that the residents like the new system yet every resident I spoke to dislikes it and I am reading below many hate it here as well. Check your contracts people! What did you sign?! We didn't sign for keypads, we signed for key fobs and this is basically a bait and switch! I am carefully taking pictures of every thing and making a huge file with dates and incidents and names.

Ask me how I know ? Well I use to work and live at 3400:) 1. Rent is to Expensive ($$$$ way to much money for the Box you will live in) 2. Manager and leasing agents will LIE to you about every thing. 3. Plenty of Drug dealers 4.Child molester 5. Rats and I'm not talking about the manager/leasing agents 6. Nonstop parties (All through the week and weekend) 7. Security sucks (call the police department if you need info on how many break-ins they have had) 8. Strangers go into the pool at all times 9. Gym equipment always broken 10. The manager and leasing agents talk shhhh****t on ALL the tenants 11. Street noise at all times 12. They tell everyone there's a sauna (it's a lie) 13. They have lots of hidden fees 14. once they get you into a lease your life will be miserable 15. and more to come

Should have never moved here, Its really sad because i was SO excited to move in, I have had to call the police for noise complaints because security would never do anything, the complex is very pricey, the management treats you like your a child, and are very disrespectful. Even though my southern california edison account was active and set up, their records showed I had not told them my account number SO what did they do? SENT me a bill for $800 as an "inconvience fee" I was also sent a bill for $1,900 for a pet that i DID NOT have, because they heard barking coming from the floor i was living on. I had to have my lawyer send letters to get the charges off my account. The staff is super rude and called me a liar about my edison account, only to have her find out the real truth she looked embarrassed. Not to mention all the ant problems, and leaks from my ceiling they REFUSED to fix because it was from "the guest bathroom" above me and they never had any guests so, it wouldnt ever be a problem again. UMMM REALLY???? my lease IS NOT UP till the end of april and i have already moved out two weeks ago to a stunning CONDO in irvine for much cheaper than that awful place they call a community. How horrible. Oh, and I was told I was getting a different apartment than they actually gave me they tricked me into saying i was on the quiet side of the complex, but they really put me on the busy side of sunflower. So dont ever expect to sleep in past 7 due to the busses coming and going.

Do not live here if you value peace, quiet, and your sanity. I lived here for almost 2 years and it was beyond awful. I finally got my deposit back today and am glad to never have to think about this miserable complex and the awful, incompetent people who run it ever again. Management is beyond unhelpful and is skilled at avoiding you OR giving evasive answers if you can get a hold of them. Constant emails are sent to remind everyone about community rules that are never enforced by anyone. An example sent to building E: "Please be advised that we have knowledge of a pet owner in your building allowing their pet to relieve themselves in the common area hallways, stairwells, and elevators of your building. This behavior is unacceptable, and I'm sure you can understand how frustrating this can be for your neighbors...We also encourage anyone witnessing these acts to capture the incident if possible and report it to our Leasing Center or Courtesy Patrol right away." Every email asks you to report to management immediately if you see any violations, but good luck getting a hold of anyone. On top of paying exorbitant rent, you're also expected to provide security for the community! If they really wanted to figure it out, they would install more than three security cameras in every building, but that would require caring. I was verbally assaulted by a person who kept smoking in our hallway when I asked him for the umpteenth time to stop. I knew exactly where the person lived, identified them to management, and received no response. I had previously contacted them and they advised they would address it, which clearly did not happen. This was after our central smoke alarm kept getting activated regularly, to the point where no one bothered evacuating the building anymore. Another time there was a homeless person living in their car, which they'd somehow gotten into our parking structure. Hours later I got a hold of someone at the leasing office to tell them the person was slumped over in their car in a visitor space and they LAUGHED and said they would send someone to look into it. One of my last interactions with someone at this company was the manager (Matthew Comicz) for the complex. We asked for his help for a billing issue I hadn't been able to get resolved for months. We'd been double charged for parking when they switched over to a new resident portal. Every month I would call the central number for the management company and they would remove the charge, only to have it reappear the next month. We explained the situation in great detail, including that we'd already reached out to the company directly and couldn't find a permanent resolution. His response: "Everything looks accurate on my end. You can certainly give our Rent partners a call at ext. 3 tomorrow for further explanation." I responded that we'd already done that and received zero response. Management here is a joke. Shoddy construction and maintenance is also a major issue. We lived for MONTHS in a unit that would intermittently smell like sewage. The smell would fill our whole 2 bedroom apartment and even reach the hallway outside our front door. I called emergency maintenance for it once and no one was ever sent to assist. Maintenance sent various "specialists" to tear apart our bathroom to try to find the source, gaslighting me the entire time and telling me there was NO WAY the smell could be coming from the toilet when I asked them to repair the wax seal. After 2 months they finally sent someone to repair the wax seal like I'd been asking for months and, SURPRISE, it instantly fixed the issue. When I complained about how long finding a resolution took the manager sent a bottle of wine and a note, which was a nice gesture. A better gesture would have been resolving the issue immediately when a resident told them their apartment smelled like LITERAL SHIT. Months later the issue reappeared and they sent the same guy to repair the wax seal. He said the previous person hadn't done it correctly. I didn't have the heart to tell him he was the one who did the original work. The maintenance people are nice enough, but they seem way in over their heads. The last issue is the neighbors. It's always up in the air whether you'll be able to go to sleep at night because your neighbors might decide to throw a frat party and "security" (which I've never actually seen - read all the reviews about people's cars getting broken into) will take their time to address it. The walls and floors are paper thin and you will hear everything. We lived on the fourth floor (or as they call it "penthouse," which is a joke) and could hear our downstairs neighbor's every move. I recommend living literally anywhere else. I'm sure management will respond to this review and say all issues had been resolved on their end, just like they do with all the other negative reviews. Just note that regular emails are sent out enticing residents with gift cards for reviews.

This is the worst apartment complex I've ever lived in. It is extremely noisy and everything breaks in the apartment. We get an ant infestation every week. The apartment complex refuses to get rid of the pests. Management is awful, treats tenants terribly, refuses to make repairs and ups your rent by $200 a month every year if you want to renew. I am so glad I got out of this horrible place. Stay away.

My view from apt with pool view and waterfall . Palm trees branches not trimmed in over 6 months . A homeless person sleeping on the sidewalk , Consoldated Smart Systems service failed . Water pipe from building flooding the parking structure for months you would have to walk Thur this 5 inches of water to get to your car or apart Just got an email from leasing office stating there is a bad outbreak of bedbugs here . This is the 2nd emailing from this property management stating they have bedbugs and beware . Wtf Ok besides bedbugs which are hard as heck to rid of just know every single morning at 6:55 A.M . John Wayne airport starts theirs flights out . It's so loud they fly right in this direction . EVERY SINGLE MORNING I AM WOKEN UP BY THE LOUD AIRPLANE JUST TAKING OFF . There has been 2 airplanes in the past 4 months land their airplane on the freeway near by here and killing all involved . I think this is the only apartment complex it flys over . Apartments Michaelson does not hear the planes . So if u want to hear the airplanes LOUD fly over ya several times a day your in the right place here . If you want to be woken by landscapers moving lawn at 7:50 A.M. you hear it here. This place is very old come visit and see . They have 1 part time guard at gate who is barely there. The security cameras only see when u drive in a parking garage , they don't see anything else . And parking you have to pay $100 a Month for parking garage space , on top of rent here . THERE NO VISITOR PARKING SO DONT BOTHER. You have to park at South Coast plaza and walk over here . Or you will be towed and even though you have a handicap sticker they will tow you . They towed my aunt and we had to pay $400 to get it from Santa Ana Mo's Towing who has a contract with 3400 so they charge you anything . Internet Service doesn't work in any of the buildings so don't plan to work from home , you will be fired the service goes in and out and even though you put in a service request with Spectrum , or Direct TV they only want you to sign up with Consoldated Smarts System who they are contracted with and service is horrible. After u rent here every single person in the leasing office acts like they don't know u anymore . They are friendly when they want your business, once they get it they dodge you , ignore you , and say they will get back to you and never do . Trust what you are reading here, I'm not bitter, I'm only telling you my experience here, and there are SO MANY BETTER PLACES THAN HERE. You will see. And make sure you look at the walls and corners of each apartment they tour you through . There are bugs, cobwebs and even hornet nest in the ceiling of the patio. Oh which by the way, construction is going on next door to here ( building other apartment living ) they work at night so you hear beeping from the construction trucks at night . The vertical blinds in every apartment and the bugs that are in the corners of the floors should help u decide , this place needs a lot of care . The bedbugs alone should drive you away and check your clothes when you leave , you might find brown black speckled Tiny bugs on you. That's bedbugs , and you are taking them with u from here . And the elevator is broken all the time not to mention the water that drips on your parked car in the parking garage from these rusty pipes . I'm on the top floor and I hear people below me walking on these fake hardwood floors , they designed these apartments all wrong they should never have these floors above the bedrooms of below apartment . You hear everyone walking around and you shouldn't in your bedroom anyway . Good luck on your search . Don't let the swim pool and location fool ya, like I did. I could of been off jamboree there's so many apartment complex and u don't have the airplane Loud noise wake you up daily This place is very old & unclean . Right before I moved out the leasing management sent an email to all residence that there is a serious case of BEDBUGS going around on this property . I threw out my $7000 mattress just to be safe. I had a couple black some bugs on my mattress protector and got scared . I told management I'm not moving until they investigate my unit so I don't travel with these critters. The Bugman came out , he seems very suspect because I caught him in front office talking about me with the maintenance man but he said these black bugs cane in from the palm trees which I had already complained about the tree trimming for the past 4 months . Priscilla new regional manager told me if I could forward her the emails me requesting the tree trimming she would see about getting me some of my money back that I paid for a view of pool & waterfall & got nothing but bugs from these trees. I seen rats run up and down the tree trunk onto the branches

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

Do not move into this place. I started living here in April of 2016 and have had terrible experiences. My roommate and I have made over 10+ service requests because something is constantly breaking. Started with my room blinds, shower door, cabinet in the kitchen, washing machine spilling out water flooding my laundry room (took 4+ visits to actually fix), sink overflowing, fridge water dispenser breaking monthly, and gross mold growing throughout my bathroom walls due to improper paint (I'm assuming). And I've had multiple experiences of service men coming into my apartment without consent. Then on top of all these problems they have towed my bfs car when he had a guest pass expired by a few hours when he visits almost daily. My roommate and I have also had a trash fee for not putting a trash bag "all the way down the chute" but when you walk into the trash room it has been FILLED with residents trash and unable to even open the door. The trash room is obviously very unsanitary and unkept. Fire alarms are going off pretty much weekly during early morning hours. We have had COCKROACHES invading our balcony and the areas surrounding our apartment. Then the worst of it all we have received harassment throughout our experience for smoking when neither my roommate nor I have even been home. Then proceeded to give us a 250 dollar fee "confirming" smoke was coming out of the apartment when the apartment was empty. And when confronted they say their patrol "confirmed it". The staff in the leasing office are completely insensitive and what seem to be attempting to hustle any money they can. Hoping to help anyone from having a terrible experience like my roommate and I have had.

Just tried to view one of the units/get a tour of the complex, and never got to see anything. Had an appointment at 1pm, and had to wait. Fine. 45 minutes later, the woman who we had the appointment with (Netta?) finally finished with the other people she was helping, and started helping some other women who had just walked in. Not cool. When I told them how long we had been waiting, that we had an appointment at 1p, and that we were leaving, the receptionist and Netta just stared at me blankly. Since we were sitting there for 45 minutes, we had time to observe the staff. Receptionist wasn't friendly, it took one guy at least 15 minutes to pick up a package, and overall, we didn't get a good feeling from them. The grounds were nice, but customer service was seriously lacking. Also, why take appointments if you're going to make people wait 45 minutes?

Please please read everything if you're really considering this place. Listen to the reviews left here on yelp. The reviews on the official 3400 site are nothing but great.. haha HOW I FOUND 3400: I came across this place driving by and was wowed by the water fountains, exterior of the building where i could have a nice walk. Felt like a peaceful neighborhood. I checked out their website and booked a tour on the same day. I was wowed again for them having rock climbing, theatre, gym. Mind you none of this is open because of covid. They also have a pond/lake where you can take a walk, 2 separated Bon fire pits, a picnic area and their huge dog park which was really what convinced me. I moved in August 31st 2020. PHYSICAL TOUR: When i took the physical tour, it was great. Everything seemed to be cleaned and maintained. Saw a lot of greenery which i loved. The staff seemed very friendly. You would really think nothing is absolutely wrong with this place. Like why would you listen to the bad reviews. This place does make you feel like you're at some kind of resort. -- With the outside maintenance i would honestly give it a 5 star. ELEVATOR/ STAIRS: When you go on the tour, i suggest that you request to go up through the elevator and down the stairs because you WILL be using the stairs which for some reason just give you a bad vibe. At least on building E.They have 2 elevators but there is always one that is not working and the other is being used by others. PARKING ENFORCEMENT/SAFETY; OH MY GOD i have had the worst luck with this. I was given an outside the complex, uncovered $40 parking far from building E (my apartment building). no big deal right? Let me tell you IT IS A BIG DEAL! It's a big deal when you come home from work after a long day just to find different cars parked on your spot. if not every day , EVERY OTHER DAY. You are paying for the parking but you are not guaranteed to be parked at your own spot. You have to race someone else to your parking. IT IS ABSURD. You can find visitor spots scattered around inside the buildings and some in between resident parkings which is so weird and to me it is not the safest because really anything can happen. Damage to the car and you wont have any possible idea of who it could've been. I say that because they LACK SECURITY/CAMERAS. one of the times that my own parking was taken, I had to park at a visitor spot and MY CAR WAS BROKEN INTO. Just 2 months from when i had moved in. I contacted the leasing office and they told me to file a police report so that they can access cameras. WTF thats when i found out they don't have cameras which is why there are way too many break ins. But they don't tell you that of course. So i filed the report and that was the end of it. Absolutely nothing was done from 3400 regarding the break in. All they tell you is that they have enforced parking regulations and whatnot. ITS A LIE. i met other people and were told the same thing months before me. I think they have literally a couple security patrols to run through all sides of 3400. I have seen them at night and no they are not walking. They're on a patrol cart and they are not looking into any gaps in between any cars for suspicious activity. They are going in and out. I have noticed that plenty of times. I have another parking that was given to me because i have 2 cars. This one was underground garage parking. it was free until the end of the year. NOT MY LEASING YEAR. They said that by January 1st 2021 i should have another. YOU have to contact the leasing office for that. They will not contact you. They will just charge you the $60 that every garage cost. i contacted them 2 or 3 days before January but by that time, the charge was already on my rent statement which i was fine because i admit i was late. Right away I asked for an uncovered $40 parking to start February & to avoid another $60 charge. They freaking sent me outside of the complex again where i had the many issues and way further than the first parking which by the way i did switch. After going back and forth with them, they said I can have this # parking. i said ok thinking it was an uncovered $40 parking like i had requested. Feb came and i sent the leasing office a picture of a car that was parked on the #given. Turns out they gave me another $60 parking garage #. so now i'm stuck with that one for this month too. currently working on getting another parking. I recommend not getting a garage parking because other people park on your spot anyway and there are way more brake ins because no one can see. Your car is safer out where others can see. PAYING RENT- Best to send a check to the address they provide with an additional $10 processing fee. They charge a $78 processing fee for ANY card payment EVERY MONTH,EVERY TRANSACTION. I have tried debit & credit but there is no difference even though they say there is. But they wont tell you about that fee. Reply for any Questions

I was so drawn by the beauty I signed a 2 year lease because I just knew the physical quality would match the professional quality . I was happy to sign my lease! Once I was inside my apt. I ran around singing Megan the Stallion "running thru ya man house like I'm tomb raider" beyond in heaven! It wasn't until a few months in I started having trouble . My oven stopped working and I was waiting for the icemaker on my refrigerator to be replaced for two months because they told me another tenant ended up getting the part on accident. I make sure that I was always inside my unit when maintenance came. I started traveling more because due to covid flights were cheap everywhere! While away in the Bahamas, maintenance called me and told me that they ordered me an entire new refrigerator and that it had arrived and if they had permission to go inside my unit and swap out the refrigerators. I was due back the following morning. So I told them yes and to make sure that they didn't leave any of my food out because I didn't want it to spoil. Upon returning from my trip I realized that all of my money was stolen from my closet $5000 to be exact which is not covered by renters insurance because they only cover ......nothing basically! Devastated and hysterical I ran to the leasing office crying choked up couldn't even get my words out to Ashley Dunn (The leasing specialist at the time) she explained to me that I should follow the police report and contact my renters insurance and then we will go from there. When the police came out they found large dirty fingerprints on my PlayStation 5 and controller (for those of you who do not know the game system is white) Not only did I not get my money back renters insurance told me they can only compensate me for a maximum of $200! Devastated all over again, I told Matthew (leasing manager) I did not want to live there anymore and can I terminate my lease? My options were to either find someone to transfer the name or I had to pay about three months rent to terminate my lease contract. Long story short I found someone they were approved and I have not received my deposit still

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

I scheduled a tour of their apartments via their website. Upon arriving, the leasing office was closed; I found out that they are not open on the day the tour was scheduled.

Place is constantly under repair and parking is a MAJOR issue, In fact we used to have about 50 guest spots for the complex, but last week without any mention they removed the guest spots, assigned them numbers and sold them to new renters! This property is part of a REIT, in other words they only care about making money for investors and it shows. I've lived here for 4 years and it just keeps getting worse. We used to have social events like Sunday brunch by the pool, Halloween parties, cheese and wine. We went from being smoker friendly to smoke free, they have even taken out the tennis and basketball courts and replaced them with a mediocre dog park (as if the dogs didn't shit all over the complex already). And NOW we can't even enjoy a beer by the pool. I work hard for the insane amount of money it costs to live here. They will allow families to have a seemingly unlimited amount of screaming children by the pool and they will allow prostitution rings and anchor baby schemes to conduct business here, but we can't drink a beer by the pool? The rent keeps going up yet the quality of life keeps going down and besides the dog park nothing has been upgraded. We even had the pool shut down for a week because it was discovered that there were open electrical wires in the water that could possibly shock and kill someone. I've lived here for 4 years and I do not recognize a single person that has given 3400 a 5 star review. Im convinced they work for the property management AIMCO.

Lived here for over three years and had enough of this crappy place due to problems in the last year and half. I canceled my lease and paid big bucks to leave. Why i am leaving: 1. Unclean and filthy living environment. Pet feces and urine everywhere. ( i will try an post 30+ picture if it lets me) trash left everywhere. Carpet stains everywhere in common areas. 2. Weekly car break ins 3. Illegal pregnancy ring run here. It is common to see pregnant Chinese speaking women walking in groups. Property next door was busted by homeland security. Look up in oc register for more info. 4. Pets roam free with large dogs. 5. Much more.... Dont live here!!!! I can provide documentation and pictures for all above mentioned.

Alright, so my first review was because I was brand new to this community. Let me share what I've had to deal with as our lease is coming up soon: Trash left in odd areas throughout the entire community close to the trash room but not quite. In the stairways and front entrances near elevators and I'm not talking about gum wrappers; I'm talking about boxes filled with trash. It's sad that some of our neighbors can't go the extra distance to the trash room but it calls into question if this place is understaffed as the garbage is left there for weeks at a time. What happened to the cleaning crew... [I really miss my old place, at the crossing apartments; cross street is Tustin and La Palma. Now that place knew how to take care of the community. For all you pet owners they even offer a dog washing station. I don't know if there's one in this community. But I suggest you check it out if anyone is interested.] When we first moved in here I noticed that the faucet in the kitchen only has 2 functions: Waste lots of water or don't do your dishes. We also didn't have a functioning ice maker in the freezer and our dryer dries our clothes but it seriously takes about 4-5 hours for clothes to dry. Maintenance came about twice to check out the problems. They said "that's how it works" about the faucet and dryer. They said they fixed the problem with the ice maker. I still haven't seen ice since then. And I guess I'm still waiting for someone to check it out like I was told.... 7 months and counting... This community is really up to par with so many updates and spamming my email with so many things yet some just don't reach. Very important matters, such as burglary reports, theft, etc. There was a burglary that happened in the lower floor of my building a woman and her family were victims of this crime before/during the holidays and were barely moved back in the end of January. These people even stole her baby's things. There's really lack of security if you decide to live here and get this: the community has allowed visitor parking inside the garage of the buildings instead of hosting it OUTSIDE of this community. Therefore, if you need that extra spot you can either park your car OUTSIDE the community or if you'd like to have a spot reserved for yourself you gotta pay the extra bucks to have your car near to you, but here's the funny thing; Either way your car has 50/50 chance at being vandalized and victim of theft :) Something that also haven't reached our emails; the new project of having a dog park built on the property occupying what was once the tennis courts and basketball court. I spoke with someone at the front desk about this and she blatantly lied her pants off claiming that an email was sent out of the new project and it may be possible that it may have been lost in my email. please. I spoke to many residents who hasn't received this email either. The main reason why we chose to move in here was because of these amenities. I wonder what else they'll do away with, without these notices. I hope this review helps with anybody's decision to move into this community. Residents are nice, but you really don't know if they are your residents here especially since it's easy getting through the gates; hence the burglaries in the garages and apartments. If you're paying for a not upgraded apartment, they're gonna leave you with a crappy fridge, washer, dryer, and a stupid faucet. These are all the facts laid out at your convenience. The gym is ok. The pool is nice; just pick your go to times in the summer because that gets especially crowded.

This place has nice waterscapes and it's nice having your laundry within your unit. The maintenance personal are friendly. Unfortunately, 3400 does charge extra for parking, $55 a month per vehicle, and at least one/two vehicles get broken into because security is an absolute joke! If you get a bunch of delivers 3400 WILL NOT let you receive packages to your apartment. Instead, 3400 force tennants into a locker parcel system (which will charge you) that has only one location; I have seen many tennants carrying packages across the entire complex (3400 WILL NOT be helpful). The dog park is utterly disgusting, and they say pet friendly only to collect extra money. 3400 DOES NOT use this money to upkeep the dog park; the wood chips were not changed out once in over 15 months. Also, many of the tennants bring their dogs with fleas, and when I first moved in several tennants warned, "3400 had a giardia outbreak." If you are forced to move here enjoy the waterscapes and beware of your personal belongings. 3400 WILL ENTER your apartment WITH OUT notification!!

worst place to live in OC! The leasing office staff is a joke for starters they don't answer the phone or reply to emails then blame the tenants and say its our fault. After I broke my lease I called numerous times asking where my deposit was and they gave me a run around. Ashley Dunn accused me of never paying rent which is crazy because I have never missed a payment. The maintenance staff is also a joke they just walk into apartments with out having permission to do and have scared me while doing laundry and while getting dressed in the master bed room. I never allow access for maintenance because i like to be home to make sure things get done. But they ignore that I put I want to be home and just allow themselves in without knocking or calling first then they get confrontational when you get upset over their inappropriate behavior. It took them weeks to fix the AC during the middle of summer and weeks to fix a wine cooler. For the price you pay here you can honestly lease somewhere much more luxurious. Oh and by the way if their gate malfunctions and slashes your tires they say it's your fault and they have a roach infestation even though we are charged for pest control there was a handful of times we found roaches in our apartment that was clean and we never left a mess any where it was so disgusting management and maintenance ignored our complaints about this. I had a stalker so I had to break my lease for safety concerns I even had a police report and restraining order and I showed the leasing office everything and they were the least helpful staff I chose the 60 day notice option and rent responsible until my unit got leased and still haven't been refunded anything when there should be a refund.

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

HORRIBLE HORRIBLE HORRIBLE!!!! the grounds are nice and apartments are nice, but management is RUDE, disrespectful and the most unaccommodating group I have ever encountered!!! If you want the whole story read on, but run away. Go to the enclave right across the street or skyline down the street and you will see a world of difference!!! Our first appointment we had was at 430, there was traffic and we were going to be 15 minutes late, we call the office and were told that it was not problem they closed at 6. 5 minutes later we were called again informing us that the department that told us they closed at 6 was the regional office and they really closed at 5, so they would not be able to show us around. I was very frustrated!! we drove over an hour and were given incorrect information that was not our fault, they agreed to show us one model apartment but not give us a tour. we looked at the 2/2 penthouse, it was very nice, but we felt rushed and not taken care of. Still we were hoping it was a one time occurrence and made another appointment to take the tour and see the actual apartment we would rent. it was fine except for these awful plastic blinds over the skylight with a dirty copper chain hanging from the 20 ft vaulted ceiling (kind of takes away from the awe factor right). We were sitting there ready to sign a lease and check in hand when the GM was rude, condescending and just the biggest snootiest snob I have ever seen it made us walk out right theree. She refused to take down the blinds, but told use we could PAY to have them taken down (mind you the previous tenant put them up, they are not standard for the unit!). They also have a limit on how many ppl each tenant can bring to the common areas, which I have no problem with, but I asked if there was NO ONE at the pool and we were clearly not causing a problem would it be ok to have more ppl, She was unwilling to budge, and said they have security checks because the guest have to PUT UP COLLATERAL (ie DL) to get a bracelet, anyone at anytime without a bracelet will be kicked out, even if there was no one else there!!! They were rude, flakey and just plain bad. However if you don't care about customer service, good management or feeling taken care of the grounds are beautiful with amazing amenities and okay apartment interiors but really skyline beats their butts in my opinion of every level!! hope it helps

This is the absolute worse place I've ever lived. My wife just puta review up here, and mysteriously now it's gone. The noise is ridiculous here, and our neighbors keep dropping cigarette butts, bird seeds, and water all over our balcony. The management team said that they will talk to them, and that they will send somebody to clean up the mess today..... Another lie, they never showed up after we waited here all day for them. The positive reviews on here have to be from people who lived here previously or were paid to leave a review, because this is the worst place I've ever lived. 2400 dollars a month, and I can't even go on my balcony. I made a huge mistake moving here, but hopefully I can help others from making the same mistake, STAY AWAY!!!!!

I'm supposed to be moving here but my experience with the leasing agents has been extremely upsetting. We put the hold on the apartment two months ago, and now we move in 5 days and can't get anyone to call or email us back. Our first agent apparently left a month ago and we never received an update. Now we are with a new agent who is never there. We have called and left voice messages and sent numerous emails. It sounds like people have a hit or miss experience here. Just know that the staff are unorganized and don't seem to really care. I'm hoping I can update this to a better review, but I don't even know if I'll get to live there or not at this rate. Update: I did move into this complex on 7/23 but are continuing to have multiple issues with the management. They said we could bring our dog and then told us we had to remove the dog from the property after we signed the lease. The list of issues goes on and on. We have had to file a federal complaint against them to sum it up. I have found all management to be very unprofessional. Other than that it's a wonderful community! Another Update: (10/2) It is now October and we are still having major issues. I want to confirm that they verbally told us that even though our dog was initially denied he could still live at 3400. Please disregard the response to this review. In August we sent a new letter because Ave requested it be signed be a different physician and they confirmed acceptence of the letter. They didn't respond to us until today, months later, saying we needed to remove our dog within 3 days or return our keys, etc. and leave. They attached an old denial letter and ignored the fact that we had sent them updated documents months ago and are just now replying with a notice of removal. No other contact. Management here is extremely unprofessional and lacks communication. We placed this apartment on hold at the end of May 2019, moved in at the end of July 2018, and it is currently the beginning of October. Within that time we have had almost no positive experiences. Diana is the only staff that has been friendly to us. I also want anyone reading this to know that there is a valid need for an ESA animal and the physician is seen regularly and in person. The complex is continuing to say that the letter was obtained online and that's it. Although we sent updated documents they have ignored it. They actually haven't been in contact with us for months until they provided us with the notice to remove our dog. I highly recommend looking at the apartments off Anton or the Enclave instead. We have friends at both complexes and you would have a much smoother experience. Avenue of the Arts may not follow the law or the terms of your lease. Management will not respond to our emails and only wants to speak in person. We have already had issues of them telling us something verbally and denying it later. Update: (11/2) We removed our dog within the three days last month after receiving the notice. On 10/10 Ashley inspected the house and told the office that we still had our dog living with us and since then we have been Pending Eviction. No one told us. We are unable to pay rent for the month of November because of the Pending Eviction. Our washer has also been broken for a week now and they said it would be replaced in 2-3 days.