AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

They advertise as a non-smoking residence. I have lived here for months and all I smells is smoke everyday. Dispite my many complaints to the managment little has been done to stop residence from smoking. I am furious because I moved here for the non-smoking living. I am highly allergic and have cancer in my family.

Where to start... I have lived here for almost two years. Management changed about a year ago and it's been down hill ever since. There is definitely a mold problem and leaks everywhere. The showers are painted and the paint starts to peel after one cleaning. The paint on the walls also peels off if you touch it. The blinds are old and broken. Every time I open them at least three fall off. Walls and windows are paper thin, you can hear conversations clear as if the people are in the same room as you. People sit out at the pool after it's closed and smoke pot and drink. They leave it a complete mess. You pay $25 for your trash to be picked up at your door, only they never come at the times they say they will come. They also don't pick up on the weekends. You don't have an opinion not to participate in the trash service. Recently, a note was left on my door informing me that a $50 charge would be added to my rent if I left garbage where I wasn't supposed to again.... I left it in the can provided and outside my door where I'm supposed to! When I questioned the maintenance "manager " he was extremely rude and showed me a picture from a garbage bag that he opened that had mail he said was mine. NOT MY NAME! I have no idea who's mail it was but it most certainly wasn't mine! The fact that they are going through the garbage bags is beyond crazy. I tried many times over the past year to get in contact with Maribel the manager with never a reply to an email or call back. They recently painted the buildings after not pressuring cleaning in months and without any notice to the residents. I received a note on my door to inform me about the painting after it was already completed. Do yourself a favor and don't rent here. You can find much better for less. After reading other reviews, I'm glad I've kept all correspondence and letter I've received and take pictures and videos of everything since I've moved in. Update 2/15/19: No George, I never sent in a service request for the building and surrounding area to be cleaned. That seems like a routine maintenance. I guess I'm stupid . Today I went to take a shower and had zero water. When I called, the person on phone informed me that there was an emergency plumbing issues in my building and the water was turned off. Ok, I understand things happen... but maybe you can inform the residents. I asked how long he thinks it will be turned off and his response was "I don't know, it's off right now". Alrighty, thanks for the great customer service . How long is shortly? Never heard from "Tanner". Not surprised! Update 5/4/2019: Tried to register a guest for parking. Yes, you have to register every guest you have over into parking. The site is saying that registration is supposed. I pray my guests car doesn't get towed! I have checked my mail box and email and have not received any notice about parking changes.

I actually lived here for two years. A decade ago. It was awesome. I literally was going to get a penthouse today for 5500 a month, for one person. Construction, loud banging. Kind of massive ugilification. Software that wasn't doing what they thought it would and then I got a lecture on how the agent was working past work hours. (7:30 pm) A true hero. So low end. Cancelled delivery of my new car there. Got to find a higher end place. Really really sad. I loved that place.

I've been renting for 10 years in multiple cities and this has to be the worst which is really unfortunate considering there's a 300% lease breakage fee. After be woken up for the third night in a row due to a loud neighbor I moved my bed into my living room where I've been sleeping for four months now. Bedroom, living room, office - all occupying one room now. When I asked the neighbor if she could be more respectful considering it was 3am she responded with "I cAn dO whAtever I wAnt in mY apArtment". So now my entire living space is cramped into one room and between the hours of 11pm and 5am it sounds like Godzilla is learning to rollerblade next door. The walls shake. The floors shake. I've contacted management multiple times and they could not be any less helpful or empathetic. "Will you break my lease because of the noise" - "We won't do that" "Will you tell my neighbor to shut up" - "We can't make them" "Will you let me change apartments" - "We could but we're not going to" "Will you let me sublet it" - "No" That said, I'm going to ride out my lease here, never recommend it to anybody, and actively tell potential residents to steer clear. I hope this place can't find any tenants and they go bankrupt.

Just awful. Kids on drugs...

Living in these apartments, I have realized that they are very quiet and comfortable but they have flaws in terms of security. They opened our car and took money and other belongings. We notified the administration and they did nothing because there are no surveillance cameras. and they did not notify the community of what was happening, we see that the administrative team is doing absolutely nothing to alert or warn of what happened. In addition, hot water is not arriving in the winter season. I also want to warn about the roads in poor condition.

The leasing office NEVER answers the phone for current residents. For some reason they put in a work order which requires me to remove everything from al of my cabinets within less than 24 hrs on a business day. I have a job. If it's not empty, they'll charge me $75. I've called TWICE and cannot reach ANYONE. It's been an on going issue where you can never reach someone at the leasing office. Hire a secretary if you can't seem to have available staff!!!!! And give your residents more of a notice because I can guarantee you my cabinets are not going to be emptied.

Moved in December 2016, with less than a month all my clothes were covered with mold. Very stressful. Btw, This is a new apartment, which no one had lived before.

I live here for 7 years and the past year has been the worse. I feel that my time there doesn't count as a loyal resident. Parking spot for my sons car is 95 dollars a month!!!! That is absolutely ridiculous and when my husband told the manager that we will have to end up moving at the end of the lease she just said ok you do what it's good for your family. We will move soon! Not staying in a place that don't appreciate residents.

Bad experience living here. Manager and community as apartments not flexible at all. Gave us the apartment dirty and not ready on my moving date. Stole stuff from the laundry and my parking spot, and office did nothing.

Security is very poor, and management is completely unhelpful. Front door and garage door are left open day and night. Multiple bikes have been stolen multiple times. Thieves get in by simply prying the door open. No communications have been sent out to inform anyone. Management's response (specifically Tyler) was basically a shrug. Absolutely no empathy or acknowledgement of the multiple thefts.

Horrible management, super unresponsive and super unaccountable. Christy is super rude, and not helpful. We had the worst move out, filled with lies from her end, as well as Air Communities. I do not recommend dealing with this team.

They are great in getting you in the door but once you sign that contract they really don't care how long you have been here and how great tenant you have been. If you are expecting guests GOOD LUCK! The guest parking will be UNAVAILABLE for them. Living here I realized the guest parking belongs to Evergreen's tenants a condo pretty close to here. You will waste your time complaining about it, I've been trying for many months, but they never answer me back. Are you looking for a smoke-free community??? find another place. This is not a smoke-free community at all. Every night has a cannabis party here, you will see people smoking everywhere. Security is a problem here. I've noticed many cars broke into in the past months. I don't complaint about loud music anymore. I just accepted it, but if it's a problem for you, I'm sorry my friend, the office doesn't care. You can try the security line If they answer you back please let me know I've been trying for a long time but no success. Staff Greg and Katrina were amazing. They care about you and answer questions. If I had a complaint or needed anything they were there to solve it. Unfortunately, Katrina doesn't work in this office anymore. Professional and good staff don't last here. Don't waste your money and patience, You can find a better place to live.

Worst apartment ever. Tried to change my contract to require me to stream clean my 10 year old carpet when I moved out a few years ago, then sent collections people after me and kept my security deposit plus charged me $200 more when I left the place immaculate. The place has a serious roach problem also that they try to pin on tenants and the pool on the roof was almost always closed when I was there.

In short, the people here are scam artists. The time I spent at Chestnut Hall was fine when I could stomach the absurdly expensive utilities, but they hit me with a $200 repainting charge on the way out. The "damage" that they photographed and sent to me was either not my doing (e.g. mold that grew on a wall due to a pipe leaking behind it) or so minor that it could easily have been present when I moved in and could probably be removed with a wet paper towel. When I pointed this out, corporate told me that the painting had already been paid for and that I was being charged, even though an agent at the leasing office had assured me that I would not be held accountable for damage that was not my fault. Looking at other reviews, I consider myself rather lucky that they didn't try to gouge me for more. Do yourself a favor and ignore the canned responses that management gives to bad reviews. They didn't do anything for me, and I doubt they did anything for anyone else.

This is the worst building I've lived in or heard of in my 13 years in Florida.. I am currently in my second unit in the building with mold.. they will not let me out of my lease. The bullshit charges go up every month.. that were not included at signing.. for a year now we've been paying community electric, community water, on top of the already 100 dollars a month parking they came up with parking tax lmao.. the chose to charge the resident for Luxor one which is a choice... the district aka air communities will make the resident foot the bill for absolutely everything.,. It's been one slap in the face after another... my property was damaged by the mold never replaced anything my health has been greatly affected...I've been dealing with this for 3 years, a unit change all I asked was to get out of my lease and they won't do it... I have talked to countless other residents that feel the same. Have had mold, unfair charges it's just a joke I can't wait to leave this nightmare... can't wait to see what they will try to charge upon move out

If I could give negative stars I would. Worst decision on moving I have ever made. A single room comes out to about 1,500 a month complete rip off. You can hear any little noise through the walls. My hot water didn't work for the first two ...

I have been pet sitting here for years. I have never had an issue with reception until I met the NEW concierge Mercedes . I can admit I was a little annoyed after sitting at the gate for 20 min BUT that's no reason you should ever bad mouth a client, resident , customer out loud at work . I literally heard her talking about me as I got off the elevator. Super rude and nasty . Made you guys look bad

Creekside Apartments 5250 E. Cherry Creek South Dr. Denver, CO 80246 We have quite the history with Creekside that is definitely worth putting on Yelp to alarm others of what EXACTLY they are signing up for. There are a million other apartments in this location that are cheaper, nicer, and have way better staff (it wouldn't be hard to top Creekside) that I would encourage you to check out. Anything but Creekside. First off, the maintenance of the place is trashy. The inside of the apartments are worn down, drawers missing and other broken things at move-in. Multiple times our maintenance requests got marked as complete or closed when they never fixed what was requested. The walls are very thin so sound travels easily. I've seen dogs in the pool. I pay for a parking spot and both of our cars have been vandalized. But the physical appearance isn't even the worse part! We moved out of Creekside because of customer service issues. Their leasing office is useless. After our 30 day transfer period, we went into the leasing office to sign papers on the designated day that they said they would be ready. We had check-in-hand and arrived at the leasing office close to 5pm (when they close on Saturdays). The leasing lady, Jessi, told us she had a party to get to and didn't have much time. Jessi didn't know how to do the transfer paperwork on the computer and ended up telling us to come back the next day after she couldn't get ahold of her manager to walk her through the transfer steps. After talking with the manager, Tiffany, the next day, she stated that Jessi has been there since Jan-Feb and never got the proper training so basically she doesn't know how to do much. Why is she still there?! Who knows.. At this point, we decided to just move-out instead of transfer and decided to just speak to Tiffany, the manager, about it. She understood our frustrations and took it upon herself to get us situated with the move. THIS IS THE BIGGEST ISSUE Upon changing our transfer to a move-out, we were consistently concerned of fees that would be accrued at move-out. So we made sure to visit Tiffany, in person, multiple times, since she knew our situation and was honestly the only person in that office who knew what to do and how to do it. She insisted our move-out day was approved and considering our troubles we had at transfer, she would waive fees, if any. She was very apologetic and we appreciated that. Fast forward to our move-out, and we have over $1800 in fees for moving out to early!!!!! Now, this is exactly why we went into the office and directly spoke to Tiffany about many times. Knowing this, Tiffany then called her manager who basically threatened her with her job and said that it's against policy to do such a thing. And guess who's left paying the $1800?? WE ARE! Although not in writing, we have this thoroughly documented on recordings with Tiffany. She outlines exactly as I have stated above and how she was "unfortunately" notified that her waiving fees was against policy AFTER the fact. We have formally disputed the bill with Aimco who are all a bunch of robots and have done nothing about the dispute. I didn't think I could be any more frustrated with Creekside until I talked to the property managers at Aimco. Which is even scarier! Therefore, we're filing a complaint with the Better Business Bureau against Tiffany, Creekside, and Aimco to hopefully get some attention and negotiation. This is absolutely ridiculous. Not only is Tiffany and the leasing office at Creekside ignoring this, but the property managers at Aimco seem like they deal with this all the time too! Don't put yourselves in this hole of a corporation! Yelp, Facebook, Twitter, and BBB are our only hopes. Please save your money and go to ANY of the other places in this neighborhood. We moved down the street and are sooo happy to not be in Creekside anymore. Not only are Creekside apartments sub par, but their management, accounting, and employees are useless. Save yourself and your wallet, stay away from Creekside.

The water is always off! We've lived here for just about 2 years and something is always wrong with the water main valve. I think our water has been off about 10 times just this year alone. It's even sometimes off through the night til morning time. It's ridiculous

First, the good: The Preserve is in a beautiful location, with wonderful water views and great access to Ring Mountain trails. Very convenient from a commuting perspective, whether you take the ferry into the city, or get on the 101. Great school district (Reed in Tiburon) if you have school-aged children. Other than the location and local amenities, the actual apartments and the living experience is terrible. The sheer volume of tenant turnover is clearly a testament to something being wrong with the property. We saw probably 50-75% turnover in our building in the year we were there. * It is close to impossible to get a response or engagement from the building management on anything. o We had a leak in our unit and black mold (photo attached). It took a month of fighting before they were responsive or would fix anything (they had endless people out for estimates, which were requested by "corporate". We had an entire room blocked off as a biohazard and yet to get them to take any action required herculean efforts and daily follow ups on our part. Given I was pregnant at the time, living with black mold and having zero responsiveness from management on the issue was pretty scary. It's not just an annoyance - it's an unsafe living environment. o Our bathroom flooded as there was a pipe blockage somewhere above us. We were bailing water out of the shower and dumping it into a sink in the other room to prevent it from flooding the bedroom. The entire time we were on the phone with the emergency line who was "leaving messages for approval to get a plumber in". Again, the mysterious "corporate" must approve everything. o The fire alarm went off in the main entrance and could be heard throughout the entire building. It was deemed to be "not an emergency" by the powers that be and they let the alarm continue going off for over 24 hours, throughout the night. o The people who lived below us smoked (the entire complex is non-smoking). When we spoke to the individual who lived there about it and he slammed the door in our face, we asked for help. Not one email (of which there were too many to count) on the subject to the property manager was ever answered. The entire landing of the floor that he lived on reeked of cigarette smoke so it was hardly an insignificant issue or one that wouldn't be noticed. o Moving out was comical. We gave THREE months' notice (the lease stipulates 2 months' notice if you are not renewing) and they charged us 3K for "late notice" which took time and aggravation over a month (well past move out) to get them to correct. I probably wasted 20 hours of my time on emails and VMs that were never responded to or never got us anywhere closer to resolution. I truly believe that things like this are not errors, but ways for them to try to pull one over on you and hope you don't notice or simply leave you so frustrated that you would rather pay than deal with them. Essentially, once you sign the lease, you're on your own and they don't even have the decency of pretending to care. * The building construction itself (as evidenced by the examples above) is bad. There is virtually no sound barrier vertically between the units. We could hear every footstep above us, knew every TV show they were watching, and could hear every toilet flush. In the year we lived here I can honestly say I have never had a good night's sleep. It wasn't the fault of the people above us, it's just simply that the apartments have no noise barriers whatsoever. After a year at the Preserve, I could not be happier to be leaving. The poor construction of the units is one thing, but the complete and utter lack of responsiveness, communication and sheer disrespect that the property management shows towards the tenants makes living there a painful experience.

The apartment upstairs has been making incredible noise for almost two month. The management is nice but nothing is being done about it.

Smells like pot everywhere. You can hear everything from the top floor. Can't enjoy the pool at night because there's always people smoking weed at the pool. The mail box is always a disaster. Trash everywhere.

Been living here for a year and just renewed my lease through Feb 2018. On Feb 17th, I was given notice to vacate due to "construction". According to the Amico representative I was forwarded to, the leasing office is unaware of construction schedules and therefore was unable to tell me during lease resigning. As one could imagine, a notice to vacate unexpectedly can be a bit stressful and a financial burden. After this experience, I have no want or need to remain within the Amico community. While they gave those affected residence "options", remaining with them wasn't for me. My new lease termination date is April 18th. Amico refuses to allow me to leave early, even though THEY'RE kicking me out. While I'll be out of the property by April 2nd, they're requiring me to pay rent through April 18th. Can someone please advise how this is fair?!?!? Do yourself a favor and AVOID this complex. Cars have been broken into (mine personally), mailboxes and the leasing office, dumpster is always a mess, I could go on for a bit here. This post is in no reference to the leasing office staff, they've been wonderful! However Amico as a company doesn't care about you, they only care about their pocket. Do yourself a favor and look elsewhere.

I had an appointment for a showing at 1pm. When I got There at12:59pm, the leasing agent was starting another tour. At 1:30pm the agent told me that the person that was scheduled at 1:30pm complained and that I had to wait until she completed that tour or leave and come back. What an awful experience! Especially during this pandemic, they don't respect the appointment hours and people's time. I would never lease an apartment in this building.

A lot of the reviews are from people that just moved in or haven't dealt with the moving out process. Trust me DON'T SIGN A LEASE WITH THESE PEOPLE. Apart from the leak issues and water damage throughout the entire building which causes mold. They stole our deposit and charged us for damages. Even though Jerry the maintenance manager told us we would not be charged for as it was regular wear and tear. We got charged $400. Which they could take out of our $1500 deposit except they said the deposit went to "rental charges" and was apparently absorbed into a black hole as this is not shown anywhere in the ledger. We have tried to talk to them and they will not take off the erroneous charges. There are so many buildings in Flagler village you can move into. DON'T CHOOSE THIS ONE.

Horrible. No consideration towards the residence. This used to be a great building. Now., would never live here or recommend it. If you're smart, and value your dollar and customer care you'll stay away

WARNING: if you rent one of these beautiful apartments...you can expect to lose your deposit and then some. I noted stains on the carpet when I moved in during the walk through and upon moveout I have been charged over $2000 to replace the carpet! After you move in, you can expect ZERO quality service from the management. I believe they think their renters are so rich, they won't care if they get screwed after they move out. - Melissa Hannah, Dave Benz

In a nutshell: the apartments are beautiful but watch out for the property's rude assistant manager Tatiana and some questionable sales tactics. The long story is: I called Villas at Park La Brea on a Thursday to set up a Saturday appointment to see the facility and view available apartments. I was called back almost immediately by a salesperson there asking me if I could come in Friday instead of Saturday -- David said he had an offer that was expiring that day (the 23rd, of all days... what kind of offer expires on such a random day mid-month?). He sounded desperate. I asked if I would have to come in during business hours and he said yes -- I told him it couldn't happen because I work, so I'd see him Saturday. That flimsy hard-sell technique should have been my first clue. I went to the complex on Saturday morning _ it is a beautiful facility. The apartments are small for the price, but the residents seem friendly and cute, the pool was sparkling just so and there was a guy making waffles for residents in the WiFi equipped clubhouse. I thought I'd died and gone to apartment-hunting heaven. A very sweet young man who worked there showed me a couple of the 1-bedroom models "The Arrezzo" _ but I found them depressing. They'd obviously been vacant for a time, and I could see why. The small bedroom's windows face another bedroom window in an echo-y internal courtyard (baby's screams bounced through one such area) and the living area was oddly shaped and not very big. Then he showed me the Brindisi model -- a bigger, better laid out 1 bedroom with a very pretty bay window, all the amenities i wanted and more storage. I was sold. David, the salesman, appeared and talked to me about availabilities. He was charming and polite, and we sat down in his office to talk about numbers and move-in dates. Suddenly, the month's free rent offer was back on the table, and that would make my move affordable and ideal. I was hooked. I told him that I wanted to bring my parents to look at the place the next day, Sunday -- they like to be involved in these types of decisions, and they're smart so I like to get their input. He said it wouldn't be a problem but he wouldn't be there, his colleague Tatiana would be there. I said I looked forward to becoming a new resident When I came back the next day with my parents as promised, it was a whole different deal. Polite David was gone and instead we were dealing with a rough-mannered woman named Tatiana. After someone else to showed us the property, we went back to the clubhouse to meet with her. Instead of coming out to meet her eager new customers, Tatiana kept sending her employee out to tell us various negative things -- our move in date wouldn't work despite David's promise it would. We sent Tatiana's messenger back with questions. He came out again. We sent him back with more questions before Tatiana finally appeared. She completely reneged on the deal David had sold me on, and told us the only way we would get a month free is if we moved in that very same day. Let's pause for a moment. I'm not a hobo. I don't keep my worldly belongings in a satchel on the end of a stick. How on earth could I or anyone move in on the same day?! I looked at my mom and dad. We all smelled a rat. I went back and forth on it with her a little -- well as much as one can have a back and forth with a pissed-off rock. The whole time she had this angry look on her face -- she came off like she was ready to throw punches. My father and mother who were sitting there watching our exchange were stunned to silence -- we'd had such a great day up until that moment! Even when I laughingly followed up on the same-day move in discount and asked her if many people show up with suitcases ready to move in when they're touring the facility, she said nothing and just gave me an icy stare. Total silence, scary stare. Then she proceeded to tack on pet rent -- which I'd asked the two previous Villas employees about and both had said it was deposit only. When I told her what the others said, she seemed pleased about her power trip of tacking on a new charge and she alluded to other charges for parking. This was all on top of the fact that she'd taken away the deal that David had offered -- and not because it expired or anything, but because, apparently, the luxury apartment complex is catering to a well-heeled hobo community. As we were leaving, my dad said he couldn't imagine seeing that woman's sourpuss every day -- and neither could I. It's a shame, the facility seems nicer than that sort of low-class behavior. Steer cleer. I didn't get taken, but it was pretty clear that these people are not above board.

The people that work for this truly dishonest company are nothing more than robotic minions. They could care less about the tenants. All they care about is filling the 'units' and after that, you're just a number to them.

The place is in excellent shape, as facility management is just awesome. There is a massive problem with the management and some residents with pets. If you don't like to see pets doing their business on the balcony and elevators, and ...

Unprofessional leasing department

I lived for 2 years, do not move there please, you will stuck with all kind of unjustified and unexplained fees.I left the place in excellent condition and I have photos of every room, wall, cabinets and bathroom I even cleans the edges of, the door handles and now they bill me for cleaning, paint and god knows whatI moved out the first of June and they charged for parking for the month of June and I don't even live there They took my deposit , they sent me 4 different amounts and they even tried to bill me for $5600 for early termination fee although they had a signed copy by me of my move out notice 60 days earlier, they had to adjust it when the found out I have my copyPlease go elsewhere and look for a better place to live, you will regret the day you moved in there and you will count days waiting to move out, they owe hundreds if not thousands plus losing your deposit This place is running a huge scam with their vendors and locker room policy, they will charge $100 a year to have your package deliver to a locker room regardless what size it is. You will have to carry huge boxes and walk with them to your unit in rainy weather and go to third floor with itThey even sent my furniture that got delivered to me to the locker room and I had to drag boxes of furniture to my 3rd floor apartment Please don't make the same mistake I did and sign a lease with these guysI am in the process of taking them to court and finding out I'm not the only one taking legal action against them.This place should be investigated by the BBB, the state attorney general office and take all measures to stop them from taking hardworking people's money just because they think they. An get away with itStay away

Highly recommend not doing any business with these people. Super unprofessional, I was approved and had paid my deposit for a unit ready in October, after 3 days of calling and not hearing back I show up to the office to sign a lease. When I arrived they seemed surprised and informed that they in fact did NOT have an apartment for me to move int after they had already taken my money.

This place is a SCAM! Towing and maintenance rules are made to make more money from people paying rent. Office managers are terrible.

WARNING! WARNING! WARNING! Do not even think of living here! You will be completely ignored & DISRESPECTED by Management once you sign a lease. Management also has terrible customer service. Like other reviewers have commented this place has a serious mice INFESTATION- SO GROSS!! Do an about face & RUN THE OTHER WAY.P.S.- They have those stupid little digital front door locks & they will ABSOLUTELY ENTER YOUR HOME WITHOUT FIRST NOTIFYING YOU AND GAINING YOUR CONSENT. Good thing I had a camera in my house or I would have had no clue they entered my home.

Do not move to this building!!!! Been living in this building 3 years and the worst building in whole Brickell! No security at night the garage is open so anybody can go in, as a resident you don't feel secure in this place!!! The worst management!!!!

This complex hides the ball. Everything looks nice and acceptable and then after you sign your lease you find out the complex has an extreme parking shortage. There is no way the complex doesn't know about it. This should be disclosed to potential tenants before signing a lease. Sometimes you can't find anything remotely close to your apt. However we pay to register our cars for parking spaces as if there are any we can use at night. It is commonplace for there to be parking on the side of the street. If you forget to move your vehicle fast enough in the morning you will be towed at your own complex. This is infuriating. This should be disclosed to potential residents before signing a lease so they are aware of the area they are choosing to live. Parking is usually not a major concern when picking an apt but now I realize it should be.

HORRIFYING EXPERIENCE MOVING IN AND AFTER YOU MOVE!! DO NOT MOVE IN HERE!!!!! I needed a temporary place to live and had very little time and then found Malibu Canyon Apartments. The way this organization does business is unacceptable! When I moved in the floors were NOT CLEAN at all. In fact, they were black with filth... the paint was coats and coats on top of each other.. with hair and dirt stuck under the paint. When I mentioned it they said someone would come clean and never did...same thing at neighbors, a few months before I moved out ( When my new neighbors moved in they were perturbed by the same paint job on their remodeled unit as well as the black filthy floors when they moved in. Just like with me, the company said they'd come clean and never followed up?!?...) In addition, I had to call to have several items fixed as did my neighbors . This could have been avoided with a simple walk through prior to the tenants moving in. I felt like a property manager living there and calling to have everything repaired from the broken window, the blinds to the screens to the slider to the dishwasher to the oven to them not changing broken light covers outside until a year of me asking consistently...They had no security guards for months and let the landscaping die. Not to mention, they let the broken sprinklers flow onto the street for weeks wasting water all over the street and sidewalks. It was a muddy mess for weeks from the lack of maintenance and dirt on the sidewalk. The Malibu Canyon Apartment company / staff let a smoke alarm go off in the community for more than 24 hours!!!!!!! When my neighbors and I called the leasing office. They wanted US to find out which apartment it was coming from and dial 911... Prior to this,The SWAT team was there with guns drawn in August of 2016 for a wanted man that lived below me. This should have absolutely been disclosed way back then. I have a young boy and am a single woman.. I had to learn about if from neighbors months later who were terrified by the situation and experience. I payed full pop for an unsafe, disgusting apartment with an insouciant staff! IN ADDITION, Their website for rental payments had a glitch on January 1 2017 and they charged me $100.00 extra anyway. My rent was never late!!!!!!!! If that's not enough, when you move out they want you to move on the 3rd of the month instead of the 1st to milk you a little more!!! This Company will cut corners when you are living there and when you move out EVEN MORE, like you cannot believe. It seems to always be their word against yours in ANY CASE!!!! ... They will not accept a personal house cleaner for the move out cleaning, paid for by me even with a receipt.. I had to pay my lady and then pay them $130.00. Even though right after I moved out, they completely remodeled with new cabinets appliances and paint and of course dusted the entire unit and my old neighbors after I vacated. The remodel makes a mess and leaves it until they are finished too by the way!!! Oh but it gets better! I mean WORSE By law, in the state of California. Once a Tenant has vacated, the landlord has 21 days to give an explanation as to why nothing will be returned or to return the deposit money with an explanation for deductions WITHIN 21 DAYS OF VACATING...!! They stated that they will only give me $870.00 of my 1,000.00 deposit ( subtracting the $130.00 for the supposed cleaning). I moved out September 3, 2017 and it is now October 10,2017. Still no check has come in the mail, just an email saying that I will not be reimbursed for the cleaning lady I hired and asking for a receipt which I sent right away and got no reply.. I called this morning to ask about my check and now they want me to sign an affidavit saying that the check was lost. I am going to make an example of this company. If I have to take my valuable time take them to small claims court. I WILL. I heard nightmare stories the whole time I lived there... and from people that lived there in the past. I wanted to share on YELP so that people know what type of company this is and that there are other properties to live in. You just have to look with a realtor who cares about your best interest. The Landlord pays for any commission owed on any listed property rental. If you find something without a realtor, if it's a good realtor they will look over the lease for you even if they make no money. Malibu Canyon does not take care of their staff or clients.... What A JOKE!!!!

If your eligible for a voucher you're not welcome here. Source of income discrimination The Illinois Human Rights Act protects against housing discrimination. As of January 1, 2023, the Illinois Human Rights Act 775 ILCS 5/1-103 (O-5) has been amended to include source of income as a protected class. "Source of income" is defined as the lawful manner by which an individual supports himself/herself and his/her dependents. For renters, this means that any legal and verifiable source of income or housing assistance payment used to pay for rent must be treated the same by landlords as any other type of employment-based income. The law makes housing more accessible to renters by prohibiting landlords from refusing to rent to qualified renters because of the source of their legal income. This is important because housing choice voucher holders and other renters with non-wage income are especially susceptible to such discrimination.

Waste of living in this worst apartments. One of the worst apartments i had seen in entire united states. Bedrooms doen't has lights to turn on. Doesn't has central ac and heaters also all are remodeled stuff. These people doesn't allows guests to the apartments also. The incharge is very rude and doesn't has manners at all always shouting at the students.

1star for the real conditions. It's an apartment, SOME NOISE is expected and ok but the acoustic insulation is terrible. 3 months living here the worst place I've ever lived, our upstairs neighbors were excessively noisy at all times the day or night to the point where we were losing sleep,being constantly awake in the middle of the night and during business hours, due to the level of noise coming from the upstairs unit. They walked every day a super noisy shoe impossible sleep after the hours of silence,and beat things constantly, allowed and threw things before the 5a.m. to 12:00p.m. (noise in quiet hours is a lease violation ).When the wine on the first floor puts super loud music every day and morning,and when you complain at the office, they just say the sound is not so loud..terrible acoustic insolation,you think about living here look for another place, I'm sure there is something much better,there is the parking lot the condominium to carry cars that is a mess, there is always a car without a charger parked,very good location but the apartment is terrible. Sometime I had to sleep in my car because it's more quiet than in my apartment.

Sitting outside at night with 2 female friends and our dogs. Dogs are on leashes. This security man has been standing in the bushes watching and listening to us for over 30 minutes. It's freaking creepy and they always do this. It makes the dogs uncomfortable because they can't see him that well bc he's literally hiding in the bushes. This is so odd

The place is good, the pool too, but the attention to the residents is terrible. You don't get your packages by mail, there are thefts in the parking lot, the staff is unpleasant, the elevators don't work, the entrance smells like dog pee... and when you ask the staff to fulfill their obligations they tell you yes. everything but they do nothing. I do not recommend it to live. I'm very disappointed

They are very nice when you move -in, Worst when you move out.. Worst experience ever I had. they charge you for every small thing even its preexisting issue, its very difficult notice those things for anyone. never make a mistake i did, the problem was there were not many reviews that time. I am writing this to help others. They talk nicely when coming in, charge you heavily when you leave. worst management. While pre-inspection he said except kitchen counter top every thing is good. In final inspection they charged heavily $800+. They get repaired/replace all their old stuffs from your move-out money. Money sucking bugs 🙁

Is some one reading.

I moved into foxchase when I was 5 months pregnant lived there for 4 months . I put in plenty of trouble tickets about roaches I had mice droppings in my bed the staff weren't helpful I definitely wouldn't recommend anyone to live on their property. Save your money!

Up keep and the management is terrible. Very hard to deal with.

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

It should be known royal crest offers incentives for positive reviews online. Worst place to live, infiltrated with Merrimack college students so families have that dorm life experience, rude management and zero safety concerns.

The Hillcrest has begun charging guests for parking. Much like a shopping mall, the residence now requires your guests to pay $2/hr in order to park on the property. Making matters worse, there is no reasonable street parking in the area. The meters directly next to the building are an anti-grid lock zone and the surrounding neighborhood is all permit parking. As you can imagine, this makes things incredibly difficult if you're in a relationship. Previously, my girlfriend would stay weekends with me, however, under the new scheme, it would cost at least $100 each weekend for her to leave her car in one of the guest spots. I've also heard people complain that this makes it difficult to have friends and family over. Residents must also pay for their parking spot. I pay $50/month on top of my monthly rent in order to have a spot for my own vehicle. I'm also charged $10/month to receive my packages. This is on top of the prime LA rent prices as well as a slew of other fees, such as landscaping fees and utilities. The price you get quoted for your rent, is not the true cost of living here. Myself and several other residents have brought this to managements attention and everyone has unanimously agreed: they do not care. This isn't the only reason I'm giving the facility a 1/5. If you see my original review below, the building suffers from a systematic noise issue due to poor padding in the floors and ceilings. Several times a week, I am woken up by my neighbors upstairs who get up at 5am. When they open doors / close windows, my apartment (which is below them) shakes and I am startled and woken up. See my original review, below, for details.

Abhorrent management Not worth the extra $$$. ...

They are so disorganized with their paperwork-they really need to hire like another person to work in their office. Extremely pissed and made living here so incredibly stressful

STAY AWAY FROM THIS APARTMENT COMPLEX. Always miscommunication between leasing agents on site and property management ...

I am not surprised by the other reviews. My experience was terrible. The move-out might be the pinnacle of frustrations, among the infuriating things that happened during my stay (2 years - as I went to school nearby). I am in dispute as we speak over an additional $500 charge for "damages" to my apartment. *Trash removal, Carpet Replacement, and re-painting to be exact. However, it all stemmed from my upstairs neighbors flooding my apartment, 6months prior. The maintenance staff at the time (they were eventually all fired, and replaced, which - seems to be a theme for "Team PTP" ) did the bare minimum to fix the problem. I had 2 inches of water in my kitchen, that seeped into my living room, and left my kitchen ceiling sagging from the water damage. After multiple complaints, they eventually repainted and that was seriously it. I still smelled mold, but their solution was to paint over the problem (they even painted the WRONG COLOR) . They tore the carpet away from the kitchen linoleum in the process of the "fix" (what I'm guessing is part of the aforementioned charges) and if that wasn't a sign they couldn't have been more negligent, I eventually noticed black mold growing in my room vents. METAL room vents. By then, "TEAM 1" had been removed, so when "TEAM 2" came to replace my filters, they were so shocked and horrified by the state of my apartment, they told me they were surprised I was even paying rent. *Also. The closet to the heater/filter, had been painted shut so they had to rip that open. The list goes on. And now they are trying to charge me extra for damages incurred by not only my neighbors, but their own employees. Thanks Peachtree Park! Corporate operates out of Colorado, and must not have ANY clue what goes on at any of their units. They do a lot to upkeep the exterior of the place, and minimal to fix anything inside.

This place is horrible for what you pay. the elevators are constantly breaking which adds an extra ten minutes to your commute if you're on a higher floor, the staff is rude, customer service is awful and there's constantly puddles of urine from residents' pets. The whole place is an air bnb haven, even though the service is illegal in south beach.

I thought I signed a 12 month lease and now the management cannot allow me into the signing process to show why and how I signed a 14 month lease. Their practices seem manipulative and deceptive.

worst paid parking i have seen after dark you have to entire community for parking

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's not a smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

All i can say is you can do much better. Lets start at number 1, When i went in to sign the paperwork after all the info they gave me about the building not once did they ever mention that this was a smoke free building. Well guess what... i am a smoker. 2 weeks later i was smoking outside and i got a tap on my shoulder and said well this is a non smoking property ! I said WHAT??? yes and i told him I had no idea and he said well we have a little notice by the door. Well i think this is something you should tell EVERYONE before you let anyone sign a lease. After talking to many others the same thing happened to them as well. This was a huge deal going forward.. HUGE. OVER PRICED- They try to have a image that is all fake. they do all this work around the building but nothing is done to the units. its just to help rent more units. they had the building under major construction for over a year and it was horrible to live through. I was sick most of the time because of the dust and guess what, they thanked all there renters with a $200 rent hike! $80 PARK??- thats right you have to pay to park in your new over priced apartment! they dont mention it during the 1st walk through but when your ready to sign the lease they slide it in there that now your rent is a tad big more money. High School Rules- The rules they have are like being back in high school. Sorry if i am paying 2k a month for a apartment in LOMBARD I should not be treated like a child. All they do is tell you everything you can't do and it was really like being in school. Do you like AC??? Well if you do don't move here. This was the worst issue for me other then the no smoking rule. This building is run of a 1 pipe chiller. Which means you can not have the AC and heat on at the same time. So when building management feels like winter is over with which is around last week in May if your lucky they will turn the AC for the building well even if you have days in the 70s its staying off. It got so hot i had to go buy a AC for my apartment which still didn't cool it down. here is the best part, even with the ac on... you will never get the apartment cool. it doesn't matter if you want your ac on 70 or 68 everyone gets the same temp in the building and its gonna fall around d74 to 75 and guess what.. because its a chiller its also humid AC. Its HORRIBLE !!!!! I can go on and on, just stay away. just take a look at how they spent all this money on the new look they have now. Its butt ugly. There is a great place right across the street check it out its less money and 10 times better apartment.

They charge you $30 per month for parking, and this is what you get! The creek flooded the night of hurricane helene and a lot of the cars got completely submerged under water. The management seemed to not know how bad this issue would be, although this incident has happened before here, so they did not warn residents properly about moving their cars, or vacating their units! The community is not gated and as you can see the parking is not covered. This issue is besides roaches, old buildings with minimum insulation, cheap material and appliances, black mold, and I've experienced all of these! Just do yourself a favor and don't move in here, it's cheap for a reason!

Do. Not. Rent. Here. The community itself is really pretty but damn it is SO MISMANAGED.. Paige and Achilles have no clue what they are doing and never call you back or follow through with what they say they will do. Parking is a nightmare and even though I paid the fee I still have to park nearly a mile away if I come home past 830.. I've tried to call security but it's not listed on their website, my lease, in any emails they've sent me, and the maintenance hotline doesn't even have it. The paint on my walls is so tacky that my glasses have literally broken when trying to take stuff off the shelves. I had to peel my clothes off of the wall because they got stuck! There are so many other places to rent. Do yourself a favor and rent elsewhere. The grass is nice and so are the trees but I'd rather pay $100 more to rent an actual house closer to the beach with way less of a headache than this place.

MONEY GRAB APARTMENT COMPLEX!!!! Extra charges that aren't correct, difficulty getting a hold of the new leasing managers where I've had to go down several times to have things straighten out when my several emails have failed a response, increased my rent twice now when the apartment is outdated and nothing has been shown as to why it's worth staying here when their "cheap price" is no longer acceptable for what the apartment offers. Asked for my vents to be cleaned out since I see how dirty and dusty with how OLD the building is, and I've been denied several times. It would be great to stay cool/warm in my overpriced apartment., and be able to breathe properly too. Only thing I haven't seen with this place is cockroaches, and I probably just jinxed myself. Air communities owns this place now, and while there are growing pains the only pain I see is from the tenants wallets. Look elsewhere. I will be gone when my lease is up. Grateful I didn't sign a 2 year lease. EDIT: oh, and they just dropped to a one star. The laundry room is constantly under repairs, broken washer, broken dryers, leaking washers, clearly dirty, old, out of date laundry room. Original price for a load was 1.50. Increased it to $2.00 WITH NO ACCOMMODATIONS WHATSOEVER. Oh, they're all working? RIGHT NOW THEY ARE. Give it a week MONEY GRAB MONEY GRAB MONEY GRAB

This place is the unsafest apt complex you can find in Miami! Do NOT move here! They are always to going to rip you off. They stole my stuff from the storage! They charge $35 for storage and steal your stuff!! Then they clean their hands saying that they didn't see ANYTHING in the cameras! Two months ago a BMW got stolen form the parking lot and they said exactly the same thing! They don't care about the residents! They also charge crazy fees when you move out, they charged me $700 dollars from a really small stain in the carpet making me pay a total of $1,300 for my moving out... They do free retouch painting ONLY for the residents they want. The ATM never works, the soda machine that they have in the pool is always broken and take also your money and in the leasing office they don't care. The elevators are always broken and the engineering stuff are always high on drugs. When the convenience store was open I listened one conversation between two employees trying to buy drugs there. That without saying that the apt complex sting like marihuana all over and they don't care if you have kids. STAY AWAY FROM THIS PLACE.

I would not move in since they started very noisy works. Check the screenshot. They disabled my ACH transfer and then put $190 late fee. But that would not have been late if they did not disable ACH.

Very decriminalizing environment. The treatment by the staff Nicole was very dismissive and belittling !

Was told less expensive apartment I was told about was already rented. Tried to get me into a more expensive apartment when I got there instead of giving me a heads up before I got there

I want to share my experience of living in Flamingo South Beach. My husband and I came to live in mid-March, an apartment on the 28 floors of the central tower. Very nice view and normal repair of the apartment. The contract was signed for 15 months. After 4 months, the horror began. Repair of apartments from all sides, exceeding all noise standards. It was hell. They worked so noisily that there was no way to call on the phone and talk as I could not be heard. It lasted three months. When the 8th month of our stay in this building came, we received a call from the office and were told in a very rude form that we were being evicted and the reason was to repair the apartment. Repairs that we didn't ask for and we don't need. We live legally by signing a counter. They decided to make repairs and raise the price of the apartment 2 times higher. And this is all the mayhem going on in difficult times in a pandemic. They didn't tell us anything about it in March. We paid a lot of money to come here, paid a fee for two dogs of $ 1000, paid an entrance fee and so on. Now we have to look for new housing and spend money again. I was faced with the rudest attitude towards my family. The most rude and not professional employees work in the office. Everyone who continues to live here I want to say that you can sign a contract for any period, but they can kick you out absolutely at any time. To anyone who wants to move in here for prices from $4000 and above in modestly renovated apartments, I want to say that it's not worth it. Constant noise, repairs, dog urine stinks all over the courtyard, hot water is turned off in the evening without warning, a cold pool, although it should be heated with water and a very rude office of employees. And don't answer in the comments that you can't find me in your database of tenants. We are not fools, we understand that you have nothing to answer all our claims. It is a pity to face such an attitude towards their tenants.

This place was once so great and fun to live in, now it's basically a fenced in monster. They tow resident's cars and don't notify the owners. Security drivers stalk the parking lots with a tow truck at night, while residents are SLEEPING. No maintenance of buildings and having to pay for covered parking is putting the people who can afford it on high. To even ask someone in section 8 for the very reason they can't make rent, and expect them to pay 20 extra dollars for parking is ridiculous. Don't move here unless you can utterly and completely live by such strict standards. They only care about bringing in new residents and not even their current ones. The location is all it has going for it.

Is there an option for no star? I was a resident for two years. Between the break-ins and the S.W.A.T team being called for a few hours for a shootout with another resident I never felt safe here. The stand off took several hours and no one could leave or get in the complex. Who do they let live here? In the middle of the night people would knock on my front door (multiple nights) after the break in so I'm assuming they just wanted to gauge if I was home or not and maybe try to break in again. There was extremely poor insulation, our air conditioning bill in the summer was upwards of 150.00 for a 900 sq. ft apartment. Mold started growing on the edges of our windows, which were closed, and moisture would just come in. If it rained I had puddles of water in the windowsill that I constantly had to dry. Not to mention if my neighbor beside my unit sneezed I could hear it. I was woken up almost every weekend at 6AM to my other neighbors having sex or their kids waking up early screaming. Move out: the worst experience. I never received any pre-move out inspection to have the opportunity to fix what I was going to be charged for. Someone in the leasing office said, "oh you don't need to worry about patching holes in the wall it's usually not a big deal for our crew to fix them." So I got charged 250.00 for a paint job for a 900 sq. ft. apartment. Insane! We were given a 40.00 charge to resurface the bathroom counter and bathtub, which is normal wear and tear of the unit. However they can suck money out of you they will. The staircase: When you walk through the front door there was an immediate staircase that was carpeted to go upstairs. (The only carpet in the apartment.) When I moved in it smelled old, and musty. My apartment always had this old musty smell to it. I asked maintenance to come out and clean the carpet for me, within a couple weeks the smell was back. When I moved out they charged me $300 for stair carpet replacement. Against the law due to the fact a landlord can only charge you the price of the crappy carpet they are replacing. They just threw a number out out there and expect renters to cover the cost of their improvements. Then I was charged 100.00 for keys not being returned. I sent the keys via FedEx and someone at the leasing office signed for them. Live somewhere else that makes you feel safe and doesn't rip you off at move out.

I can't warn people strongly enough to stay away from Elm Creek. Management has turned over a number of times in the last couple years - same with maintenance staff. The can't keep anyone with continuity nor does it seem they wish this.All the people lauded here in reviews are gone. Tim was fired because they claimed they didn't need him anymore. Andrea is gone. The property manager has absolutely no interest in customer service - once she has your signed lease you are little but another of the lemmings in this understaffed 500 unit building.You can expect:- weeks for maintenance requests filled (if not months)- phantom service charges on your monthly bill for "processing payment" of utilities (water, trash, etc.) equal to 25% or more of what you are paying. This is not disclosed in your lease or at anytime prior to move-in- yearly renewals bumping your rent up 20% above prior year and more than that versus someone coming to rent your exact unit. - For example, I was offered a renewal on a 2BR for over $2300/mo when the offer on their website for the same units were in the low $1700s to new potential residents. - Unit right above me. Exact layout and be of "type". 20% less to new potential residents versus my current rent of $2100. Versus new proposed rent, $600 difference. Over 30% difference. They don't care. They prefer you move out rather than keep existing tenants.- elevators to never work. Seriously. 2 years there, I can count on my fingers the times both elevators worked...move-in/move-out is a nightmare given this.I can go on - just do yourself a favor and avoid. Far nicer places in the area for the same or less cost...with far better management responsiveness and cooperation.

Save yourself a headache and the disgusting drainage and water problems. There are roaches and rats everywhere and there's a possible disease issue and when you complain, the staff blames the tenants for their poor dumpster placement and maintenance. The reception people are very nice but management doesn't communicate with anyone so they can't do their jobs as well as they could. Maintenance is awful, tasks are left incomplete, or half way done then never return. Maintenance or lack thereof violate various building and health codes. We saw one of our neighbors had to putting out a fire where the a/c units are right outside. After signing a lease, we were warned by Mona not to drink the water, and she was right. The water in the building is undrinkable and is frequently shut off and always has a strong smell. They advertise all units having a fireplace, but they are not usable for heat, so during the winter, a thermostat set at 69/70 is roughly 200 a month., Management only responds to reviews here, but when you call, they don't call back, address the issue nor communicate with tenant. They call this a luxury apartment, which leads me to believe that D.C. has the lowest standards in the country. Vaughan Place is not only gross, but violates the general codes that are in place for safety. Try Mclean Gardens across the street, it seems better maintained and the residents seem happier

They'll scam you in every corner with bs charges. The elevators are always broken. While the staff are very friendly, they are not very helpful. Moved out after one year

Creekside was very consumer friendly while renting me my apartment but, after I signed the lease, that changed. I now feel as though I am little more than a revenue stream. Creekside's management team takes a very long time to respond to calls and e-mails. it is not unusual for them to simply not respond at all.This month I found that I would need an extra few days to make rent. I e-mailed hoping to make arrangements. Waited over a week with no response & had to follow up myself. They refused to make arrangements electing to charge me hundreds of dollars in fees. They offered me local charity info because, I assume, they would prefer to take money from charity groups then make minor arrangements with their tenants. After I posted a negative review they called me & suggested I try to get a high interest payday loan to pay their fees.I would not recommend renting from Creekside.

I won't tell you to never rent from this place, it's your living situation and your money. But I would rate them 0/5 if I could due to the poor manner of how they handled things, a couple of them listed below. However, they charged us $400+ off of our security deposit to repaint the apartment. Why? For damages. What damages? "scuff marks... beyond normal wear." Where is the evidence? No pictures were provided, and invoice was sent and that was it. They also handled it in a less than professional manner when I asked for the information (and they still have yet to send evidence of the" damages," which many law firm agrees that" scuff marks" are considered "normal wear" and can often be cleaned, hence cleaning fees). It seems like there are other people with similar issues as well per Google reviews. They sent out an email stating that we cannot have packages delivered to our door and must use their lockers (or shipped elsewhere) or else they will return any packages to senders. It should go without stating, but for purpose of clarity I will state it, that withholding a package and threatening to send back the package if residents do not pay the fee for the lockers they chose to use is less than legal, in fact there is a term for it, it is called obstruction of correspondence (for all intents and purpose, this address is the resident's address, as it is their place of residency during the length of the agreed upon lease), and that's not to mention extortion. Federal statute 18 usc section 1702 strictly prohibits that, and is a federal crime prosecutable by law. I implore all that have been wronged and inconvenienced by this place of business to seek legal consult and take legal action as I am now. At the very least, small claims court. I even offered them an opportunity to right their wrongs, they pretty much said in an email go ahead and have my legal representative contact them.

So unprofessional people/staffs, worst after management changed, they are not sure about what they are doing, if you need to meet the staffs regarding anything makeup your mind to separate couple of hours for even a small stuff, experienced a lot of times. Weird staffs, really upset.

The worst place I've ever lived. Don't do it. Management are wicked bitter sub par humans. An overpriced slum. Rats. Spiders. Garage flooded with waste water. The garbage chutes/closet smell so bad you have to hold back barf. The hallways have carpet that are ancient and stained with dog poop. The elevator was broken for an entire month. Norma the manger saw me lugging groceries up the stairs, with a cast on one leg and a crying toddler and literally laughed - no offer to help. The apartments are old, decrepit cheap everything, fake wood floors, cheap blinds. Old appliances that were the cheapest possible buy when they were new. Luxury apartments- a joke !! Don't live here. It will depress you and make you lose faith in humanity - not to mention burn through tons of money on BS fees and aggravation.

Southgate was one of the cheapest options in the area but it is not a good choice. Because of the price I didn't have the highest expectations, but even with a low bar this complex was grossly disappointing. Paying a little bit more will save you from a lot of stress and put you in a much nicer space. The amenities are sub par. The gym is small and often too busy. The management is inconsistent and can be rude and threatening. There are issues receiving packages, I had one lost and one turned away by the front desk for no apparent reason. The property company also ended everyone's leases early and after the start of the school year (devastating for families) to renovate one of the buildings. Finally there is a serious mold and cockroach problem paired with A/C that doesn't reach the bedroom or bathroom. DON'T LIVE HERE.

I wouldn't recommend this place to anyone. Everything here is gross and broken. The hot tub has been broken since I moved in (maybe someone will see this review and fix it). The pool water is greener than the grass outside- probably toxic. They have done nothing about this for weeks. The volleyball court is a literal gravel pit. Residents still have to pay amenity fees even though the property shows no sign of getting these amenities fixed. The leasing office employees are friendly but non-responsive at best to any type of emails/phone calls/texts/etc. This place had so much potential to be great, but I have been disappointed every step of the way. Definitely not worth the money.

Customer service simply to schedule and tour the property was atrocious. No direction on future guest parking either. The front had quite a pungeant odor. Quite frankly couldn't even proceed without scanning a qr code (the only establishment to require this) followed by Corey(the customer service rep) being exceptionally rude, in addition to complaining he was the only one there all day. If this is how they greet potential renters it's an easy scratch off the list.

Save yourself from this "too good to be true" lease and sign elsewhere. Awesome maintenance staff, but the team changes monthly and AIMCO (the property group with probably one of the highest turnovers in the west) does as well. Go with a different rental group and newer property. To name a few issues here are no amenities whatsoever (even working washer and dryers), homeless people roaming the halls, extra fees out of no where, broken elevators, chipping lead paint, cheap appliance issues, cheap cabinets, and above all the property managers just prove not to care at all about tenants. Lodge all the complaints you want when you live here because there will be plenty, but trust that they only care about Yelp reviews, not the actual feedback tenants give.

I could go on & on about how this community is terrible, but I will try to keep it short while still providing adequate information. Parking - terrible! You constantly have to drive around to look for a space, if you're lucky enough to find one, sometimes you have to park along a curb, or if you do find a parking space, it might be five buildings away. Cleanliness - terrible! Trash is always lying everywhere. People leave trash bags in the hallways instead of taking them to the dumpster; people throw trash, & broken chairs, in the stairwell; & people are constantly letting their animals urinate & poop wherever they want, even if it means in the hallway or in the elevator. You pay $15 a month for 'valet' trash when you have to take care of it yourself, & deal with your neighbors trash too. Management - worst I have ever seen! All they care about is if they get their monthly $2000 rent. I have filed complaints with them about the parking issues; I have personally called & complained about the trash & animal urine & feces; I have talked with other residents who feel the same way - management doesn't care! They have done nothing to change any of the issues that we have been dealing with since we moved here in October of 2015. Security/Safety - I don't necessarily feel in danger here, but I don't think it's the safest community, especially considering it's a 'gated' community. The back gates are always broken & are just left open at all times, so really anyone has access to the community at any time. I have had packages/mail stolen, & management only says they are not responsible. There are no security officers or guards at the gates. There are absolutely no security cameras anywhere that I have seen. I have seen quite a few cop cars & SUVS back here, & have heard of other residents talking about break-ins & robberies within the community. Amenities - poor in comparison to some of the other local communities. There is a playground; there are two pools & two clubhouse, both of which are nice & 'shiny'; there are two gyms; there is one media center - but its pretty much a joke; there are NO grills anywhere; there are NO benches, seats, decorations, anything like that, in the community at all. Most communities decorated their entrances for the holidays, not The Montage. The Apartment itself - it's actually a very nice apartment! I love the layout - we have a 2/2. It is spacious; it has a balcony; I love the kitchen (even though the countertops are laminate); BUT all of this does not make up for the community as a whole. I would highly advise that you really do your research, & listen to these reviews that have been posted about this community. We were lured in by the 'shininess' of the community, but don't make the same mistake we did. We are already looking at other communities to move to when our lease is up, and I cannot wait for the day when we can move out of here!

Absolutely sketchy place now. Look at the reviews. They have serious safety issues, car break ins, charging for guest parking now. When you ask them about it they pretend they have never seen the reviews. They will nickel and dime you to the extreme. They are currently holding part of my application fee hostage. The elevators smell like sewage. The good reviews they are paying for or giving people discount to review. They wont offer you a year lease only 14 or 16 month ones because they want to lock you in as long as possible. Also the rent price is not accurate because they charge extra for parking ($60-$100 per car), pets ($100 per month per dog) and the utilities they overcharge you for. DO NOT MOVE HERE YOU ARE BETTER OFF ANYWHERE ELSE.

Don't Move here! Scroll to the left! The leasing office and management are the worst I've ever seen. I've been a resident for almost 5 years paid my rent on time normally the 1st of the month and requested to move early due to personal reasons. Not only did they say I'd have to pay a hefty $6258 but will take back the $300 renewal of the lease that was given to me. They're overpriced for the value and I've complained several times since I lived here. The maintenance staff are wonderful but the managers treat people terribly and their tenants. Do not move here! Find a newer nicer place to live. I regret my move here and want to warn people don't waste your time. After 5 years of being a loyal tenant they still have no respect or sensitivity for others.

It seems like a nice community on the bay but the management is terrible. A friend of mine lives there and he complaints about them all the time. The place is nice but is very missmanaged, better save the headache.

Overall our experience with Shenandoah apartments was very poor. I wish there were negative ratings. Apart from the location of the apartments (with shopping complex near by and good schools around), there is nothing else good about it. There were tenants who housed more than 8 people in an apartment and among them there were some violent ones who carried guns with them, vandalized the cars, urinated in the apartment stair cases and no action was taken if complained. Rents are too expensive for square footage of the apartments and leasing office not upfront with the renters about the pricing. Always increase the rent every year no matter how many problems there are with the unit. The unit where we stayed had water leaking problem and it wasn't fixed but rent consistently increased. I would never live in Shenandoah apartments (or any other Aimco owned properties) nor would i recommend anybody else to do so.

The worst place ever! Every time I come to the office for something, the doors are closed. But You literally can hear Christie (manager) on the phone talking negatively about her staff. No pool and summer is coming up. No consideration for residents at all. If you're not giving them a check, they want nothing to do with you or your concerns. AIMCO's number one goal is and have always been revenue, not customer service! Stay away!

Don't rent here!!! Being a san diegan I know there r basically no options for renting or housing unless u r rich. This complex is one of many that takes advantage of us who aren't in the 1%. I've been here for a year and not once have I ...

Parking is ridiculous, you pay all of this money to live and can't find parking, with the possibility of getting your car towed because you park on the curve. One of the worst complexes to live in! If I would've listened to all the reviews before moving in, I'd be living somewhere better. The reviews are no lies, all true!

One week ago I found a threatening letter on behalf of Four Quarters from a Law firm, saying that a "new male tennant was living in our premises without having applied or reported to the Four Quarters administration". They sent it by mistake to our address, it clearly stated a different apartment letter from ours and we don't have any "unreported male resident". It is unbelievable how careless, sloppy and disorganized the administration is. They just go throwing around threatening letters to whomever happens to be living in any apartment. How nice!

I lived in Flaminco South Beach some years ago. The first month I guess I discovered small insects but I didn't pay attention, and I was trying to clean even more my apartment.During the time that I was living there things got worse, one guy came to my door drunk and told me wherever in the middle of the night. He told me things that no one want to listen. If you are someone like me that need a good sleep because you have to work. It was not possible at that time, people were partying late, workers were working very early, the alarm etc.When I told to the manager in the main office that I discovered that those insects were bedbugs thanks to the internet. He instead of trying to help me. He looked at me like I was crazy. He didn't offer me help. So I decided to leave because my son and I had thousands of bedbugs bites. I got completely drained. sick, mad, weak, discriminated. They kept my security and deposit. But I just wanted my son and I feel healthy and feel alive again. So I moved on. When someone called me on march/28/2017 telling me that Flamingo is suing me and I have to pay them $ for leave the property. I'm trying to make the story short. I did my best to forget and start fresh how they can do this to me. I had a severe anemia at that time because I was feeding the bedbugs with my blood. I don't want anyone to suffer in the way that I did!

To be honest you can get more for money mostly anywhere else. The one positive about living here was that the maintenance crew were attentive and very responsive. The rents were high to begin with, and when my lease came up for renewal, my rent was projected to increase by approximately 20% I personally find that ridiculous for a complex where the laundry machines are broken and abused by the residents. Trash collection is done by a guy with a pickup truck that has trash piled sky high, causing a roadway hazard. The gym and other amenities were restricted due to the actions of residents and the laziness of management. I kept being told that they were "working on" getting new washers and dryers for my building but never saw any progress. Consider other options.