AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

THEFT, BREAK INS, UNSAFE, NO SECURITY, DIRTY, BROKEN DOWN, BAD MANAGER. Chase is a bad manager who does not know how to deal with customers. Do not move here if he is still working there. He will be the main reason you'll regret moving there. He is unfair and dishonest. The gates in the back of the apartments are wide open most of the time and anyone can drive in. Theft is very common because there is no security. There is one gate opening person. Nothing is open in the community. Everything is closed down and they will still not lower rents. People here pay more for the pool and the gym. Gym is closed and has been. Read the 1 star reviews those are real. Nicer apartments can be found all over LA. You will pay a lot a be treated poorly.

The worst apartment! During my 2 years living here, I have experienced the worst service. Last year, I felt racial discrimination when they interrupted me while I was speaking, simply because English is not my first language, and made me repeat myself. The apartment staff have no respect for the residents and ignore them. In June, before moving out, my mom went to the office to give final notice. The manager seemed overwhelmed, dealing with many people. Since it was the last day to give final notice, my mom waited, but the manager told her that it was fine to come another day. My mom asked again to confirm, and trusted her word. Now, after moving out, they are charging her a late fee for giving the final notice late. They claim it's because the date she signed the notice was past the deadline. Of course, the signing date would be late since the manager said it was okay to come later. The manager now says she doesn't remember because she meets over 1,000 people a day. My mom trusted her word, but now she has to pay the fee while she acts like she doesn't know. My mom was so frustrated that she asked for a different manager(jerry) but he told her that if my mom don't pay, they will refer the matter to a lawyer. They don't want to be treated unfairly, yet they handle their responsibilities like this? This is the worst customer service and most irresponsible apartment management I've ever encountered. If you plan to live here, keep evidence of everything. Do you want to live in an apartment that discriminates against you and tries to withhold your deposit? That was worst ever.

5 cars got broken into in one day and 3400s did nothing about it. Everyone had to file a claim with their insurance and we as tenants are left to deal with it on our own. Unfortunately for me, I had to pay for my damages out of pocket because thankfully they only shattered my glass and didn't take anything. The reason someone broke into my car, according to the vacuous manager, was because I had clothing in there. The sad part is that the clothes I had in my car were old clothes that I had in my car to give to charity. They basically shattered my glass for nothing because nothing was taken, but that was the "incentive" according to the inane manager. I was able to get photographs of some of the cars that had damage. If you pay close attention, you can also see that there is flooding in the garage due to the rain. The people who park down here pay $55 a month for parking; essentially, they are paying extra to increase their chances of having their car broken into. It's probably better for you to park outside, like I typically do, because then at least the chances of your car getting broken into drop dramatically. Unfortunately for me, I parked in the structure the day this happened due to the heavy rain, so I didn't want to walk from my SAFE parking spot back to my building. Lesson learned. I would have been ok with getting drenched as opposed to walking down to see my car was one of the FIVE that was broken into. I am not going to say the units are not nice because they are, but definitely take into consideration that car break-ins are VERY COMMON here. In fact, the manager takes pride in it. He basically said "they don't just happen in your building, they happen everywhere." Way to gloat.

Disgusting customer service. Will make you pay $400 "deposit" to secure your rental and if you decide to go another direction they will conveniently remember to let you know that you only had 24 hours to change your mind. Update: them responding to these negative reviews is only for show. I have received no answer to my email and no help for my problem.

m just writing this because i really wish i had checked those reviews before signing this fukin contract, for sure i wouldn't have fell on this trapschemebe carefful before moving here , worst experience ever !!!!from 1 to 10 the experience im having is below zero.the living room window fell for the second time(the same window i requested repair in the first day i moved-in , i' ve submitted a request and a call 2 days ago since the window fell again but thistime with no reply at all), broken laundry/dryer, broken elevator, brokenmicrowave and illegaly charging me for electricity altough i have been payingfpl since august 1.worst experience ever.and much much more(dog's shit everywhere, no security at all, swat team/police in and out one day i had to sleep in a hotel since they said that because of investigations nobody could get in or out.)....... and no one cares, very sad i really dislike this condominium and will look to move out as soon as possible. avoid this pain in your life.if anybody is concerned with this please reach me at 786-262-9653!i hope no other human being has to pass trough this kind of experience very stressfull. ;(

awful place! over price, unites smell, they calculate the water usage themselves, and if you are late to pay they charge you 150$ fee....unheard of....Miami Water does not charge that incredible amount.....it should be illegal

Rubbish apartment, arrogant staff, arbitrary deduction of deposit.

Been here over 4 years and just received my new lease !! A $400 increase!!! This is inconceivable as we are dealing with inflation and no property improvement to justify such an increase. Paint is peeling from building, not to mention the fires that happen every year. Not to mention that they nickel dime you. Example you pay $18 per month per parking spot. In total, I would be paying $2400 a month for a 2 bedroom.

This is the absolute worse place I've ever lived. My wife just puta review up here, and mysteriously now it's gone. The noise is ridiculous here, and our neighbors keep dropping cigarette butts, bird seeds, and water all over our balcony. The management team said that they will talk to them, and that they will send somebody to clean up the mess today..... Another lie, they never showed up after we waited here all day for them. The positive reviews on here have to be from people who lived here previously or were paid to leave a review, because this is the worst place I've ever lived. 2400 dollars a month, and I can't even go on my balcony. I made a huge mistake moving here, but hopefully I can help others from making the same mistake, STAY AWAY!!!!!

I really wish that I had listened to the negative reviews before living here for 18 months. There is such poor communication between the staff that are on site and the money hungry management company. I was given conflicting information on multiple occasions that resulted in dealing with an expensive and stressful nightmare of trying to extend my lease by 1 month (my rent went up $1000) and when moving out that resulted in me being charged for things I was reassured by two staff members would not be a problem. Apparently because I didn't "get it in writing" it didn't matter. Aside from all of the expenses, the apartment grounds are covered in dog poop, (the "dog park" is basically all poop) the dumpsters are overflowing regularly (there is also no recycling), and the cul-de-sac of buildings I was in flooded regularly. There was a moat around the building the entire time I lived there. We also dealt with mice and a police raid upstairs from us and hazmat truck outside within the first week of living there. In speaking with Aimco the management company they claim to want to support and help their residents but at the end of the day they are only interested in how much money they can take from them. One representative I spoke with told me he would try to help me if he could but that management refused to make any exceptions. Look elsewhere it will be worth it.....

I lived at flamingo for around 5 years and every year gets worst. I'm moving out by the end of the year. No more volleyball courts. Basketball court hasn't been fix for about 3 years. It's like they dont want people doing sports in the community. New unfriendly stuff members at front desk and gate almost everyday that dont know the residents . Way too overprice and people doing drugs everywhere.

Horribly overpriced for an average apartment. Management is rude and unresponsive. Lived there for over two years. Happy to finally move out once lease was up. You can find better places to live for a lot less!

One of the worst places I have rented so far. I have been suffering from a mouse problem since the past one year. I am sick of complaining to the maintenance office regarding this and several other maintenance issues over the past year. However, they have not devised a permanent solution to the mouse issue. I would not recommend this housing community to anyone.

When I moved in here, it was under construction, but I still loved it. The management was amazing back then. Since then, the management has changed. The new management is inexperienced, unprofessional, and rude. They do not respond to emails or calls as you see from my review and the reviews below. I have had roaches for MONTHS. The roaches are literally in my purse, in my bed, in my shower, etc. They came to do a "flush" that required 3 hours of preparation and over 3 hours of cleanup. My appliances were left in the middle of the floor, and I had to move them back by myself. Then two weeks later they scheduled the same thing without consulting me, which requires 6 hours of my week. I've called management and emailed several times. No response. The building is beautiful, and my neighbors are great. However, for what they charge in rent here, I'd expect management to at least return my phone calls within 5 days and treat me with professionalism and respect.

Too expensive place, no maintenance

This is purely based on ATTEMPTS to tour the place. Ny boyfriend and I set up an appointment via text. We called, tried to leave a message because no one answered and then the voicemail said they're busy and to expect a text. A random number (attached to the website from what we saw) texted my boyfriend saying sorry they couldn't speak at the moment but they could respond to any questions via text. We set up an appointment which was strange because in Saturday's the office shows as closed. We proceeded anyways, still actively texting with the bot/system and arrived and waited. And waited. And waited. The texts were ensuring that someone would be over shortly to the leasing office that was locked with no one inside and no one ever showed. After the bot saying they had reached out to Camyll and something must have come up we left and went back home. The bot asked if we wanted to set up another tour for a different day and we decided against it as it seemed like some weird scam and waste of time. We booked a tour online through the complex's actual site for a day the leasing office stated it would be open. We just showed up and went through the same exact process. And after reading the reviews while waiting for no one to show up I think it may have been a blessing in disguise. What a waste of time. It's rude and inconsiderate to waste someone's time who could be spending this time on another tour while we have a short time frame to relocate. Do better.

STAY AWAY FROM THIS APARTMENT COMPLEX. Always miscommunication between leasing agents on site and property management ...

Ok, I'll be honest: 1. If you have problems with your sleep, never live here!!! Fcking dog owners let their dogs barking in the morning, and they don't care. 2. I have no idea why the stupid gardeners have to work EVERY SUNDAY MORNING !!!! Be careful, it's Sunday morning start around 9! Using the big noisy machine to bother you. 3. Kids screaming, running, crying. 4. No one in the leasing office, there is only 1 person in the management team and she never show up. Don't call the leasing office phone because no one gonna pick it up. 5. I can hear my neighbors taking and TV. When you have a fat upstairs.

We paid rent, deposit. We moved from Boston and we found this place 1 month ago. We forward our all mails, changed address. Insurance new license etc. We signed lease and before 6 days left for move in, they send us this email. They want us to wait end of September which is its happened second time. Now we dont have place to go and we have to figure out in 6 days. This people are scammer and DO NOT MOVE THERE.

Do not live here. I have a one bedroom apartment and my base rent is about $2500. However with my parking $75 and pet rent $50 per month, and other fees, the total somehow comes up to about $3k. The parking garage gate where I park at has been broken for months and never fixed. What's the point of paying extra for parking if anyone can walk in and access my spot and potentially my car? What's worse is people constantly leave large trash like furniture right next to the dumpster where I park, so I have no space to back out of my space when I try to leave-sent management an email to complain and never got a response. The apartment is old and run-down. The floors are not flat, it's TILTED. I know this by needing a door stopper to actually keep my bathroom door opened for ventilation, and when I drop something it just rolls to the same direction always. The laundry room constantly has leeks despite management telling me they are fixing it, plus it costs $2 to dry one load of laundry and it doesn't even fully dry if you have thicker clothes. My lease isn't up yet but I already found another place to live, and I'd rather pay the lease breaking fees to get out of here faster . Can't wait to move out!

The worst apartment management of any apartment I've ever rented. Management would just ignore my emails and phone calls. They will pretend the care the bare minimum to keep up appearances. The only thing good about this apartment is the reasonable price.

A rat was found in my apartment. To make the situation worse, the lady at the concierge desk behaved extremely rudely with me when I asked her to expedite the situation and ask the maintenance person to come immediately/asap. When I said that you have only raised a normal complaint in your system but not mentioned to the maintenance person that it's an emergency she said "you didn't hear what I said". And then she proceeded to say "you're giving me attitude". This kind of behaviour is very unexpected. Why would I not raise concern about something like this? And how can she talk to a tenant like this? Of course management would take no action against this lady. This was not the first time she was rude to me. I dunno the reason- maybe because I'm quiet, maybe because I'm a South Asian, maybe because I was nervous walking around for the first few months as an international student in a new place? Who knows.

Update: 6/13/18: I finally got out of this pit, but it could not have been more difficult. They apparently refused to accept the numerous notices of vacation I gave them. The one they did finally decide to recognize an email a month before vacation, and proceeded to demand two month's worth of rent regardless. I only came to this place in an effort to save money but because of this it ended up costing me more regardless. Update: 4/24/18: things are getting worse, not better. The transition in ownership to Lincoln properties has opened the doors to the worst possible abuse. The massive parking problem could be partially resolved if the complex opened up the 50 desperately needed private parking spots around the complex, but instead they completely removed guest passes (friends and family are now officially not allowed in the area) and converted even more of the few spots we have (mostly the ones that are close by) to "premium parking" that they are charging $40/month to own. This place is a trap. Every aspect of it is predatory and abusive. You know the trolls in fairy tales that charge people to cross bridges? Those people are real and they've gotten into the apartment game. This place is designed from the bottom up to take advantage of you. They will lie to your face, tow your car, cause more problems in efforts to fix old ones. They go out of their way to hide basic features from you and i lived there for 10 months before i knew there was a web service they were hiding from me. The place is smelly and cramped and offers virtually no way to have friends or family over due to the complete lack of parking. You'll be lucky if you can park there yourself. It's not even cheaper than comparable complexes.

NO RESPECT FOR SERVICE MEMBERS: We are a military household. My BF just got out of the Marine Corps after 2 tours and over 6 years of active service. We provided all the necessary paperwork we were told to provide to waive the early lease termination fee and had a smooth-ish move out process.... UNTIL they emailed us out of the blue, a week after we had already moved out, saying that they made a mistake and that we actually do owe over $2000 in termination fees. Then the office went dark and we haven't been able to contact them, we just keep getting notices that we owe them money. DO NOT MOVE HERE AT ALL COSTS -- THIS IS HOW THEY TREAT OUR VETERANS. Disgusting.

Extremely unprofessional and unaccommodating staff. If I wanted to talk to the staff, I would call the office 3-5 times during business hours with no avail. Never got a maintenance support after requesting one in the first week there. Gave me ZERO support with being laid off due to covid19. The apartment itself is very cheaply made, and the appliances were subpar at best. The maintenance crew does the absolute bare minimum, as there are uneven grass patches all over the place, broken and uncalibrated sprinklers, and dog droppings everywhere in the grass. I only gave one star because it was a safe community to walk my dog in. Other than that, absolutely awful. The only thing they are prompt about is getting paid and astronomical rental amount for very low-scale apartments. Wish I could give it a half a star.

Very bad

DO NOT MOVE HERE management is so sketch and we got completely screwed out of our deposit when we left the apt in mint condition. Called aimco the main office to make a formal complaint but the management at mariners left no paper trail of us paying the full deposit... Maintenance men are creepy as well as security at night... there are a bunch of addicts that live on sight and some lady literally tried to hang herself in front of our apt outside on a tree. Hot tub is always broken, our bathtub was always clogging and they would shut off water randomly all the time, washer & dryers half worked and didn't work. Pretty expensive for the actual worth of the unit.

This is very sad for me to even post this, but I thought this is something that my story could save some money for current resident. Here is my story: I lived at Parktown apartments for almost two years and everything was great and fascinating until I decided to move out from there. They have added shit load of charges for my move out. As you can see in my picture, I had one crack in my room window and they have charged me $1500 for that, what kind of glass was that? Gold? silver? Platinum?. To be honest I always had curtain down because my wife had some issue with sunlight so we never open window blinds to see the glass in the first place, Perhaps it was there even before we moved in. When we were moving out I noticed it and informed that service team and in return they handed me $1500 bill. The irony of this issue is I even offered them that I can have someone from outside fix the window, but they were persistent that they can't let outside vendor into the building. Hence, I will give them 0 star for poor customer service and taking benefit of my situation. I would never recommend this place to anyone

Horrible apartment complex. On top of your rent be be prepared to pay 400-500 extra on random trash, facilities, blah blah feed. Dogs are $100 per month each and the gym is about $100 a month. Saying this place is bottom of the barrel is an understatement. Also, security is zero. Anybody can walk in right to you front door. The staff barely can speak English if any. The restaurants near by are tourist traps. The pool is always overcrowded. Mosquitos in the common areas in swarms. Thank you my lease is up soon. Also there are pimps working their women. And gangsters asking if you'd like to buy drugs usually in Thursdays through the weekend. It's wild the management allows this. We saw bad reviews and should've actually follow them as they are all tru

First of all, let me start by saying that the previous review about Yesenia must've been bribed off by someone there because one of my colleagues called about a unit over a year ago, and she refused to call him or her back because she thought they wanted a Low Income apartment but they were inquiring about builders such as for example Garden Communities as well as Ava/Avalon properties to name a couple who offer moderate income units on occasion which would mean that you earn between $100,000 - $200,000 a year, so a $7000 a month apartment might be $5500. She wouldn't call them back because she thought they were asking for Low Income property and short term rentals, which was not the case! Someone called back and got Yesenia again and she started shouting saying oh you were the one that called about Low Income or short term housing? Caller said no you must have the wrong person. This place used to be so wonderful. I've known people who have lived here for decades. What is going on with Palazzo?

Terrible management, slow service.

I submitted an application for a 2 bedroom apartment and was barraged with documentation requests via email. After submitting the requested documentation and ultimately being approved my plans changed prior to signing the lease and they kept my $1000 hold deposit! I am presently seeking this deposit refund in small claims court! The entire application process is vague and one-sided (all favoring the landlord) and clouded in disclaimers, all of which you have to agree to prior to even submitting the online application. Stay away from this property, there are so many other properties in the area from reputable management groups that don't try to steal an applicant's deposit!

It's a waste of time to even leave a review, but I feel like I have to speak out because I'm so angry and resentful of you all. I moved out of your apartment on July 6th, and I cleaned the apartment to the condition it was in when I first moved in, and I moved in to the condition it was in when I first moved in. However, you went to any lengths to avoid paying the $500 security deposit, and when I received a ridiculous statement via email and complained, I was told that I had to deduct the $150 cleaning fee and receive the rest. What I don't understand is that they put a manager in your apartment, don't trust the manager, and tell you to pay $129 because you signed on the 59th at Notir on the 60th as the date of signing, and then called Jerry, the manager in charge of the move. I called him and he kept repeating things like a parrot, and when I asked him to tell me what to do next with his manager, Dudun, if we can't resolve it here, he said he would finish it, and didn't even give me his phone number. No one even apologized, and like a fool, he took my security deposit away from you. I'm still angry that I paid extra money and I can't sleep. As someone who has lived in Bentree Apartments for a long time, I would not recommend it to anyone and would like to get my money saved. I would also like to advise you that your office manager and Jerry, the manager in charge after your move, will need training. Secure deposit is money kept by the customer, and if there is money to pay after moving, a process of sending a statement and confirming it with the customer seems necessary. I'm so angry I can't stand it.

dead on arrival

Worst leasing team ever. No one ever answers the phone and when they do they can't help you.

So I applied here a few weeks ago, and was given a virtual tour with the leasing consultant Tina Kotsifakis. After I had the tour etc, I submitted an application a few days later with a $500 holding fee. I emailed tina advising her that I submitted an application but never received a response back from her. I called the main office number, received no answer, even after leaving several messages. I went back to my emails and I remembered I had an email from Jon who works at Royal Crest who was the only one who helped me and went above and beyond to answer any questions or concerns. I did not get approve for the apartment so I was told my $500 deposit will be refunded. Today is 5/26/22, and I am still waiting on my refund which was given to them 2 weeks ago and should have been released back into my account by now. Again I had called the leasing office, sent emails to their main emails which always came back as failed for some reason and I was responding to the email that they would email from. I finally spoke to Vanessa today who stated there was no record of my application and didn't see no deposit etc. I emailed her my receipts, my application, the denial letters, all the documents that proved I applied and left a deposit. I now wait to see if she will actually be responding back with a status, but I will be making an appearance at the leasing office because it seems like they like to play games. I've mention this issue to other people who had applied previously and they all had similar situation especially dealing with Tina who seems racist and is of no help what so ever. Not sure why she still working there. If you do decide to apply please ask and look for Jon he is the only one that will help you and answer any questions you may have, anybody else will be like talking to a wall. I'm glad my application got denied because if they are like this with prospective residents, customers imagine living there and having to deal with them. I will be filing a complaint to corporate as well and with my bank if I don't get proof that my money has been refunded!!!!!!!!!!!!!

The worst staff ever. After I paid the deposit they asked me for the income proof ( I do not know why they have not mentioned that before ) However, I gave them what they needed ( proof of income with $ 47,000.00 as a personal salary ) And ...

Terrible Apartment, Stay Away! Living in this apartment is a nightmare! Water service is cut off at least once a month, messing up everyday tasks. But the worst part is the never-ending loud noise. There's construction work next door during the day and Metro Purple Line work at night(AM hours). It's not just annoying, it's bad for your health, causing stress and disturbing your sleep. The management doesn't seem to care. I strongly suggest you avoid this place and look for a better apartment.

I wrote a review saying this complex deducted $750 from my account without my approval. This was during my initial discussion with Huntington Gateway when I was looking at a town house three months ago. They apologized and said if I removed my comment, they would give me my money back. They sent my an NDA that I would need to abide by after they refunded my money (that they didn't have permission to deduct). They have yet to refund me my money and now I have to take them to small claims court to get my money back.

DO NOT MOVE INTO THIS BUILDING. WORST BUILDING IN DOWNTOWN EDGEWATER BRICKELL AREA, TERRIBLE STAFF, TERRIBLE ELEVATORS, TERRIBLE RESIDENTS, PETS EVERYWHERE, STAY AWAYYYYYY

Aimco is the most nasty company I have ever seen. There was water outage all the time. Sometimes there was no hot water. During winter the AC stopped working several times. The only thing good is that the people actually work in the front desk are really nice.

Be prepared to spend an additional 45 dollars to park here. Not to mention all the other fees they tack on and don't tell you about. ...

Impossible contact with the lease office

Surprising amount of crime given the geriatric age of the community, mail system is very inconvenient. Requires usage of a pin-pad door system on every apartment; however the pin pads rarely work. Communal laundry room always smells like rotten food as it doubles as a trash room. Be prepared to pay hundreds on top of your already overpriced rent in gas bills to heat the common areas of your apartment building. At least the gym is nice!

The hallways are dirty, the gates are ALWAYS broken, management never answers the phone, they tow cars constantly and in 9 months that I have been here there has been about 10 cars who have been broken into. I do not recommend this community.

Beware! Management removes reviews! I was Daniel's roommate (the review about the water leaks). I posted a review ...

They put in new lockers for package drop off and they lost my package. Do not trust this company. Very unprofessional. Don't live here. Parking is still a nightmare.

appliances and maintanance is always problem , once a month you will have problem , foxchase just charge money for no reason you have to pay at least 1.000 when you move out , i dont recommend anybody , the worst community

I really willing to give a zero star if I can. This apartment( parktwone place) try their best to make every tenant renew their plan or move to this horrible place, even they deceive their customer. sorry about my language, but I promise everything is true and you will have chance to face these problem. Noise the wall is not thicker than a paper, lucky you can monitor your neighbor life at any time. and the bathroom , you have chance to share one air conduit, thank you,parktowne, this design is pretty well. makes me feel I am using public toilet. you can chatting with your neighbor without seeing them. good good good! Parking parking cannot being access right there, you will never getting one parking space, I generally parking my car in other apartment parking lot. but it will make me get up about 20 minute earlier to access to this. and that's the nearest parking lot you can find called Edgewater. otherwise, when I move in, the leasing office introduce that only 3 month they will deal with the parking. But My leasing contract have been passed half and they still do nothing. and if you don't have a car, they will offer you other "transportation", there are no subway and no bus pass there. Because of nearing the highway( i just call that) you save a big amount of money in electronic fee. if you pull off the window curtain, Street light makes you can still reading your book at night. you can sleep "very well" in your bedroom!!!

Chestnut Hall management agency tries to grab all of your deposit! They have the contact says: you have to sent a "written a leaving notification" before ***days.1. They will not inform this to you when you sign the contact!2. They will not notice you that you should write a notification when they confirm your leaving day with you orally.3. The leasing agency knows that you will leave, they will not ask you to write a notification.Why??? Because they are laugh that you will pay the punishment fee for you do not write a notification!!!How much will you pay?$450-$500They are waiting for reburying for deposit!

Concierge called me just now about moving out. after explaining that i had been off lease for 6ish months he very rudely hung up. For the $$ i paid while living there.. these people should be nice all the time.

Renter beware - if you break a lease early you are on the hook for two months rent PLUS a two months rent penalty. They do not care about you.

I would not recommend this apartment complex to anyone. Management is unresponsive to tenant concerns. Maintenance pretends to complete work orders and just marks them as complete. There is constant garbage in the courtyard. Side doors in the low rise are always unlocked so anyone can enter the building. Be careful with moving out, because they charge tenants to fully repaint an apartment for "normal wear and tear damages". Again, I would not recommend and would look elsewhere.

Indian Oaks Apartments is refusing to refund my $1,000.00 security deposit even though I never signed their lease and never moved in.

I could not be more disappointed with Royal Crest right now. I moved into a cute apartment on the second floor in the end of October. The community is nice, the gym amenities are good, and management is super helpful until you are actually a tenant. Unfortunately, an apartment adjacent to ours had a kitchen fire four days before Christmas. The smoke alarm in our apartment never went off - we only woke up because our cat was crying. By the time we got up, smoke was billowing in and we both had a nasty cough for a few days. Who knows what could have happened if our cat did not wake us up. This alone is entirely unacceptable. Our apartment is heavily smoke damaged and many of our items damaged or ruined entirely. For our personal items, insurance is taking care of it. However, renters insurance does not cover cleaning the physical building or refunding rent. We have been displaced for three weeks now and they are refusing to refund our rent for that time. I would like to know what I paid for then, Royal Crest, if not a safe place to live? Where did that money go- because it is not being used to get us back into that apartment? Don't let the nice looking apartments fool you - if anything goes wrong, you're homeless for the holidays and on your own - not to mention out $1600 for nothing.

I've been living at Elm Creek for just under a month and I've already had several paperwork issues with the leasing office. The week prior to moving in the leasing office was short staffed due to a family emergency however that was not communicated with me until I called to confirm my move in. Since they were short staffed I was rushed through my apartment check in and was had to sign the inspection sheet prior to even getting to the apartment so if there were any discrepancies noted it would be my word against theirs as they already had the copies separated. I initially chose open parking for $25 a month, when I requested a reserved parking spot I was sent the wrong paperwork. I had to call an additional two times to get the "corrected" paperwork that listed my spot, only to find that the spot I was told to move into already belong to a current resident that they were not tracking. Even once they offered me a new spot they sent me blank paperwork with no spot listed so if I were to be towed I cannot prove on my end that I am paying for this particular spot. Most recently I attempted to dial in utilizing the intercom system as my key fob was left in the apartment only to find out they never put my name in the system therefore I couldn't let myself into the building and they still wanted me to pay $75 for a lock out fee! This building is terrible with their paperwork and make the residents suffer due to their lack of attention to detail.

Beware the early termination fees... out of the 3 years we lived in this complex, we had a rollercoaster of an experience. Good: - Property was nice - Maintenance team was fantastic Bad: - Corporate office is going to try to get as much money as they can out of you. Termination fee costs 3 times what the monthly rent costs. My husband got a job in a different town, so we needed to move. They said it would be difficult to rent the apartment in the off season and wouldn't let us try to find a replacement renter. It took 1 month for them to fill our old apartment and they just get to keep the other 2 months of rent that we paid them. - Office staff has a high level of turnover, therefore most staff in the leasing office is untrained. - Extra amenities (gas grills, fire pits, etc.) rarely work due to misuse and lack of upkeep. Update: I emailed Susan and she just said that she would look into it. As expected, I never heard back from her again even after following up. All of these "I can help" responses on here are just for show.

The management of this property emails the residents and encourage them to write positive reviews on Google or Facebook and have the chance of winning a $1000 gift card in a lottery. Don't get fooled by the positive reviews here. This property is owned by a large publicly traded property management company that couldn't care less about residents' "experience" as long as they keep having the money rolling in. This property was built 30+ years ago and is just a nightmare in a lot of ways. Probably the biggest ongoing problem is how dirty everywhere is and how little the management cares about keeping the property clean and refreshing the 30+ year old look of the property. Nice amenities and good location though.

This place is really nice but their customer service and ability manage apartment prices are absolutely terrible, I do not recommend this place to anyone . On the day of my tour my appointment was at 1pm, however their staff made me wait till 145pm before seeing me, provided no explanation. When the tour woman finally decided see me, not only she offered no apology, she failed to introduce herself and made me feel like I was inconveniencing her by asking for a tour. Admittedly, I was little frustrated by this but after seeing the amenities and the apartment, my initial frustration went away. After picking out an apartment that I liked, at the end of the tour I was advised the price for the apartment was $2305 and this price will honored within 48 hours of the tour, however next day when I was ready to apply for the apartment, the price of it went up from $2305 to $2755 and they refused to honor the price that I was originally quoted. I figured this was an honest mistake the sale person made so I decided look for something else that was in my price range and found another apartment. However after applying for the apartment and credit check went though they send me a lease with a completely different price then what I was shown when I applied. After going back and forth through email, the company refuges again to honor the price that I initially saw on the website, even after sending them a screenshot of the price they had on the website. Due to this bad experience I decided that I will not go forward with this apartment and will not recommend this place to anyone. After deciding not go forward with the apartment, within 24 hour of applying for it, I requested by deposit back and I was told that it will take 60 days for them to refund my money. I paid for this using my credit and it didn't even post to my account yet, and this places tells me it will take 60 days. Absolutely horrendous!!!!

I had very bad experience living in Shenandoah apartment. Leasing office people are liars and not helpful at all, especially Malisa and Arfa. Both are liars. if someone want to stay there make sure keep everything written. Otherwise they will put you in problems. I'm still in facing issues because of them.

****Edit***** You people with the mold in your homes, on your shoes. You need to get out now and sue them that's so detrimental to health. These people are downright assholes to the point when I signed a lease (several years back when I was a kiddo) I was warned that someone would be knocking on the door if I put anything on the porch. I moved in one night and it was INFESTED with baby cockroaches. I turned out the door and left. Kept the keys and used the pool I lived literally across the street. Used the jacuzzi and pool for years.

This place is not worth what they charge..They raise rent astronomically by $500 per renewal which is nonnegotiable and the management team is not like Harbor group... Harbor group was the management group in 2018 when I moved here. There is not enough parking they tow cars unreasonably...they treat this as a business not as a community. The pests are terrible the roaches are all over the place.. the lizards are all over the place as well. There is always trash in the hallways. The maintenance guys are nice... the sales team in the leasing office and is STRICTLY SALES... there NO RESIDENT SERVICES...you have to call Denver Colorado and to get help...I used to like this place but now it's feels like a inconvenience. And the management team has no feelings towards the community that lives here all they see is walking dollars signs! DO NOT RENT HERE!!!

Absolutely terrible. I'm going to write this review in bulleted form so it's easy to follow instead of a massive paragraph -Moved in July 2013, lived in Vista for two years -First year was fantastic with Carmen as manager and Dorisa as leasing agent. Repairs were done efficiently, building was in good quality, there was a night guy, Tony, who took packages, handled alarms at night, etc. -I stayed on for a second year since I loved the place. RIGHT AFTER THAT, Carmen and Dorisa left and new management came in. HORRIBLE!!!! -There have been countless staff changes since. The latest woman, Suzanne, literally said to me once when the service was terrible and I complained, "I could be sleeping right now. I don't have to be here in this building." And that was because I was asking for my pending repair of over a month to please be fixed. -They fired Tony the day of and said that they were getting a real security service. Tony was there every night from 6pm to 2am and handled everything. The new "security" is a woman who sits on her phone and doesn't get up only on Fridays from 6-10pm. That's it. -Repairs are never done on time -The office is often empty during office hours and nobody is there to help -I got charged hundreds of dollars off of my security deposit for nothing, even though there were no repairs and currently, I am on hold on the phone with them because it has been 33 days since I moved out and I have received no charge sheet, no info AND NO DEPOSIT. I had to call them and figure this all out on my own -You can't get packages after 6pm so forget about trying to get your shipments after work. Truly a terrible building. Poor quality. Don't live here. I'll update if my refund is different from what they said or later than the 40 days it's about to be.

Be prepared to fight for parking if you want to move in here. Staff will wait months to assign you parking and also have your car towed from guest spots. The workers are unresponsive and will ask you to investigate if spots are open on your own.

Worst experience ever, leasing office is never answer your call on time call is always goes to voice mail no matter what day it is. the most worst part is, the living environment is not good cockroaches everywhere, when I call for the service control they always showed up 3-4 days after and apply some none working stuffs here and there for 5 min and that is it. I had to deal with myself even though I'm paying for rent almost $2000. I also experienced rat issue for about 5 month they couldn't do any solution for that. You can clearly here everything from your neighbors, walls are so thin when they walk it is like they are walking right next to your ears. When I finally moved out they kept my all the deposit money and charged me money on top of that. I do not recommend this place to anyone else, you can easily find way more better places in Fairfax area for the same money that you are going to pay there.

I'm glad I didn't make the mistake moving here. Just looking at this property was an eye opening experience. Built in 1980's with no current updates except to the leasing office, and no plans on doing anything. Isn't it interesting you can rent something brand new for same price with modern updated appliances, and cabinets. Bathrooms look similar to a truck stop, "fenced in yard" is a cement slab surrounded by a falling apart fence. Don't waste your time and money here, read the reviews and turn around!

No matter what you think... ? You ain't getting your deposit back I happened to leave a computer carpet protector and my movers left a roll of tape and some plastic wrap and I kid you not they kept my deposit because of that The walls are tissue thin If your neighbors are having a party? ... You can forget about sleeping that nightBelieve me ... you can get a better bang for your buck some place else

The management was irresponsible and unprofessional. The common areas and hallways were dirty and not following county's safety instructions for covid-19, people were around without mask and elevators were frequently unhygienic (pet poop, ...

How is it possible that these ppl are getting one stars from damn near everybody and management is really not doing nothing about the residents concerns!

Would not recommend anyone to live here. I already ended my lease and am moving out. It just keeps getting worse here. It's not worth the money and the aggravation. If you want to take my advice rent somewhere else; you'll save in the long run. Even if it costs a little more.

The apartments did not look the same as they did online. They seemed run down and were way overpriced. The housing agent, Lucy, was extremely disrespectful. If you're a young female hoping to rent here you better bring an older white male so he can translate the difficult apartment speak for your dumb woman ears as far as Lucy is concerned. Her unprofessionalism was highlighted as she grilled us on our private information only to pass harsh judgement. Also it was extremely cold outside. On a positive note, theres a tiny closet outside your front door to put your skis in!

Boulder Creek Apartments listens to Nickelback.

I'm incredibly frustrated with my experience here and can't wait for my lease to be up so my family and I can move out. Despite keeping my apartment clean, I've been dealing with roaches, which is very annoying. There is always trash piling up outside in the back of the building, making the place look unkempt. The elevators break down at least once a month, and when they do work, they are often dirty from careless tenants - I constantly see spills and messes. I've also recently started noticing dog poop right outside the building, which is disgusting. There's a huge security issue with the mailboxes here as well. They're not secure at all - you can literally pull open a mailbox and access anyone's mail. Someone actually went through my mail, and I couldn't find an important piece of mail for almost three weeks. When I finally found it, it was in the corner of the hallway, already opened. This is a major security concern, especially if sensitive information like social security numbers were being delivered. To make matters worse, I had a package stolen earlier this year, and the tenant who took it still lives in the building. Overall, this place has been a nightmare, and I would not recommend it to anyone.

Poor-quality apartments managed by a staggeringly callous and inept corporation. The apartments are not well made and are poorly maintained. Expect lots of bugs. If you're in one of the two-level units, you can expect any air you condition to leak out, resulting in wild temperature variations between floors. You can also count on the main office to utterly fail at communicating maintenance, schedule changes and the like while making their rental terms as obtuse as possible. All this after you're required to sign a "good neighbor" agreement. Don't rent here if you can avoid it. If you're here, get out as soon as you can.

The first weekend I moved in here, I was locked out of the complex because the key fob didn't work at 1am. Called the emergency line and was told I would have to wait and could not be buzzed in because it "wasn't an emergency". I was merely given a new FOB the next day and the incident was just ignored. In addition, we have had several issues with utilities and payments which cannot seem to be resolved. Only plus is being so close to the campus. **it has now been two weeks since I emailed the ICanHelp email and still have gotten no response, similar to what happened when this issue originally occurred** **after two months and various emails to George at the I can help email, I have still not gotten any response, I cannot wait till my lease ends and to move out of here**

What a dump. My husband and I moved here corporately and needed to find a place to live before we arrived in Denver. I viewed B&B Lofts online and they looked great, so we signed without actually seeing our new apartment (bad decision). The building has a horrible odor which is amplified in the warm weather. The exterior doors on the Champa Street side don't lock, so many mornings when I would leave for work alone in the dark, there would be homeless or drunk men passed out on the floor in the foyer blocking the doors. The apartment was beyond disgusting when we moved in even though they assured us it had been "cleaned". We put in more than one service request to have the ceiling pipes wiped down (they had about 1/2 inch of thick black crud on them that would float down into our food when we were cooking) because we could not reach them. We never received a response. The office staff rarely answer their phones and struggle to answer your questions if you actually do get ahold of them. It was well worth the money to break our lease and move somewhere a bit more civilized.

Lack of communication between management, maintenance, and tenants - I've had to follow up with them several times for service items and still not resolved, and they don't acknowledge feedback. They are more concerned with upgrading lights in the hallways and downgrading the rooftop furniture.

This place is going downhill every day. I can't wait to move. Outside of being infested with cockroaches and charging you a pesticide fee that clearly doesn't work, the customer service is the worst I've ever seen. I have never seen lack of respect and interest in the customer in this way. Ismael Abdelaziz treated me today and he has been the worst of all so far.

This place is a scam. We had paint chipping off the ceiling and walls the whole time we were here, and were charged a $275 paint damage fee at move out. This is on top of the $500 security deposit that was taken out as well. The whole place needed a paint makeover, not my fault. No one contacted me to do a walk through before move out either. Unbelievable....after taking it to the next level the charge was finally dropped. But just a hassle on all ends.

I lived there for one and half year. Initially they tricked me by giving some discount and gave me 18 months lease. Since I'm a dental student and two months before when I contacted them to renew my lease till December which is going to be 7 months lease they refused straight way. I told them I'm not staying in Colorado after my graduation so there is no point of getting more than 7 months lease, but they were like we can give you 9 months lease not 7 months even though they had 7 months lease available according to what they posted online. I was even willing to change my apartment in their complex but still they didn't agree. I recommend everyone to get 12 months lease despite of their fishy offers, so that you don't have to deal with situation that I faced. Other thing I want to bring in your notice that inspector charged me for cleaning fee and paints on the wall on the day of move out inspection which was totally okay but their manager Brian ( diplomatic person) emailed me to pay extra $250 for stove damage which was initially cleared. I would say this comunity is emotionless, business oriented and bunch of diplomatic people.

Before you sign your lease know that there are tons of hidden fees, rent is very high "luxury" pricing for dirty, poorly maintained facilities, and you won't be getting your security deposit back. Management ghosted me multiple times when I reported smelling cigarette smoke daily, even though they tout themselves as a smoke free community. Ventilation connects directly to your neighbors apartment, so you'll definitely smell what others are cooking, if not smoke. This place was infested with silverfish bugs the 2+ years I lived there, even on the top floors. And people let their dogs pee all over the entrance and elevator (which are often out of order).

This place is the worst place to live I been here for like 5 years now at the beginning was fine but after a 3 years they start making changes on the staff,maintenance, management like every 6 months every time that i go to the leasing office is someone new working there and now they don't take care of the residents any more like when you send a service request they take sometimes like a week to fix it or sometimes they just send you the email confirmation that the service has been made but they never go to your apt to do anything I guess that's bcz they only have like 2 or 3 people for the whole apartment community ,like I just move to another apt like a 3 months ago bcz they refuse to change the carpet on my old apt for a (wood floor ) is not even real wood is just a fake vinyl plastic and then there was a lot of bad things on the (new apt) so when I check it I take pics of the items that was broken or missing and they told me that all those things was going to be fix it before I move in but nothing so I go to the office like 3 times and nothing they just totally ignored me I talk with the (manager of the maintenance ) and he told me that he was going to fix all that asap but surprise he never coming to my apt to do nothing so I contact the regional manager to see if they do something about this and then I get a email where they apologies for the situation but nothing else happens or nothing else change so I just posting this review to let every else know what's really going on it on this place I still haved 12 months of contract but ohh well I will definitely not renew on this place anymore is a better places that worth the 1400 almost 1500 dollars that I spend here every month

Let me share about Foxchase as a current resident. This place started out great, NOT because of anything they did but because of the location and pricing. Summer 2017 until now has been dismal. Yes there are constant pest issues. My roommate and I dealt with bedbugs from August 2017 until March 2017. The neighbors who brought them in had been dealing with them from February 2017 before they spread to my apartment. Foxchase denied any knowledge of anyone else dealing with it. During the early part of the treatment services they tried to charge us for not preparing correctly though no notes were made about how to prepare those areas. Oh and they got all the dates wrong. They did it again in May 2018 when they talked about treatment for roaches (same neighbor brought those in too) and put the treatment services were gonna be done on May 28 which was MEMORIAL DAY! We prepped, they didn't show. WE HAD TO CALL to confirm if they were ever coming and then after we called they dropped letters saying to prep again. And then that day they took forever to treat which is a process that requires you to be out of the apartment 4 hours. If you talk with any staff they're condescending, patronizing and sound genuinely disinterested in your issues. If you have free time to be a "pest" to staff go for it. Otherwise I'd avoid it.

Let me start by saying I liked my apartment & the view was amazing but it's very old & needs updating in bathroom & kitchen. Cleaning staff & maintenance was good. The back door was always open or unlocked so anyone could get in the building. Front door would be broken for weeks. My name was not added to the list so I had to come downstairs to Open the door. Non tenants would walk in & wash clothes late at night through the back door. This is a non smoking building but that's not the case. As soon as I moved in my neighborhood was smoking weed in his bathroom which went through my bathroom so I had headaches all the time. I'd get home in the afternoon & as soon as I stepped off the elevator the whole floor smelled like weed. That person moved out & we were good for a month until the next person who moved in was playing loud music, fighting with his girl & hitting her as we heard her screaming at all hours in the apt & in the hallway. Then he put surrounds in the bedroom which we shared a wall with so we barely got any sleep. We slept on our sofa most of the time. I complained to property manager Stephanie & at first (Dec 2022) she seemed helpful but then stopped responded to my portal request & emails. When you call they don't pick up & she's not in the office during office hours. Cops were called at least 5-6 times & nothing was happening. We eventually had words with the tenant he pretended as if he had done nothing wrong. Cops came & stated he was unaware of any issues which was a lie. He disclosed he had a gun & the cops warned him for saying that. The next morning at 8am his girlfriend was at his door fighting to get in. I ran into him in the hall & he gave me the look of death. I tried to exit my lease early due to not feeling safe but they don't care. We moved out in 4 days later after that incident (March 2023). All they wanted was the money. I heard crazy stories from other tenants & they too felt stuck. $1950 for an outdated 1 bedroom was not worth it after all the crap we had to endure. We left 6 weeks early & still paid the rent. Then I'm told by leasing agent Nate I'll get hit with cleaning fee & previous months utilities but no that was not the case. From $500 deposit I was getting back $63 which I have yet to receive per Stephanie. They run your credit but don't verify your actual income such as bank account info. So they let anyone live there which some are drug dealers or just ghetto. It's not as upscale as they portray. The staff is not there Sat nights, Sun or Mon so people do what ever they want. They need security onsite. I hope the property management company looks a little closer at what's going on here & visits more often. After 4 months of living in hell I finally have peace. No one should feel held hostage over a lease if the building is NOT doing their part by maintaining a safe & positive community per their own lease.

Bad. DO NOT RENT/LEASE!!! I got sick and was hospitalized twice this year and my dad died. I communicated all this to management and was late with several rental payments, even though I did pay and paid the late fees, they are refusing to renew my lease. They advertise this place as "homes", it is not your home, do not get comfortable, do not get sick. They will not renew your lease if you are late more than a few times, even if you have paid and paid late fees, even if you have a valid medical reason, even if you have a child who is in the school system, they don't care. They don't care about families or people, they only care about their business and the bottom line, the manager Susan told me this on the phone. It's not personal, it's business. Well it is personal, to ruin a life by making a family move. They would rather rent to six Indians who are squatting without furniture, than a hard working single parent who wants to make this place a home, but happened to have an unforeseen situation.

5 months have passed and they do not return the money for my application. I call the phone and they never answer.

The only good thing about this place is the cleaning staff. The place has extremely thin walls, floors, and ceilings, so you can hear a lot from people above/below you, next to you, and through the hallways. Not to mention the plaza space that echoes so much that you can hear footsteps from a mile away. They only ever renovate the facilities, and never where residents actually live. Submitting a maintenance request is hard and unreliable. And the place charges you for everything on top of really high rent that goes up every year. Not worth what it offers, would not recommend.

WARNING! DANGER! DO NOT LIVE HERE! If I could rate this place ZERO STARS I would. The level of unprofessional behavior by staff, leasing office personnel and the property management company, Aimco, has been profound. If you live here expect to pay through your teeth for sub-par living space in a mismanaged or rather un-managed environment. The building manager, a Patrick Mcgarry, for all intent's and purposes does not exist leaving you to deal with whomever is available - good luck. I lived in bay parc for over a year and never saw the man. Maintenance will enter without notice or permission, there are serious pest control issues (roaches), and the bathtubs haven't been replaced in a decade they just paint the bottom to make them look fresh. This fresh look does not last very long and basic cleaning and upkeep becomes harder and harder. The garage is an unsafe nightmare, gates never work right, reserved spots get taken and they tow residents cars at will and given the disarray of the property office you need a miracle to not have problems on a continuous basis. At move-out you'll pay $90 for them to claim they professionally cleaned your already clean apartment , and over $200 to paint the place with the stuff they have sitting around. Save yourself time, money and aggravation live somewhere else, Opera tower, The Grand are both right there and way better. And never live at an Aimco property.

When your out looking for a new apartment on a Saturday and there is only one representative that is too busy to assist and your asked to come back in 3-4 hours, that's a problem. Seriously, on Saturday, the only day we had together to look at places. I think it's a sign that they are not properly staffed to care for the office, tenants and future tenants. So we left and won't be back.