AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

The worst thing they did is to test the fire alarm on MLK since 8am. You have all the opportunities to test them but you choose one of the holidays. What are you thinking? Are you freaking serious? Not even mention the broken washer/dryer after several calls and one replacement. They have the worst management and maintenance team.

Despite the roaches, rats, fire alarms and broken elevators in the south tower, Aimco is going to charge you cleaning and damages fees from the warranty deposit anyways ... even if you have no damages ... which is around 395$ that you need to take in consideration!

This place is so bad to live I wouldn't even recommend it to my worst enemy. You can hear your neighbors through the walls it's like this "luxury" place was built out of thin paper walls. We complain many times about noise and they don't do anything about it. Now they are renovating the place and they don't have any respect for whoever lives here. They come in your apartment without even knocking. Noise all day because of construction going on outside I mean it is terrible. It's so bad that we are about to pay a penalty just to move out and be done with this place. Please rent elsewhere. It's not worth living here. Oh by the way look at my beautiful lake view now that we paid extra to have

I am a current resident at the Palazzo; I've been here for 1 year and 9 month. Signing a lease at this property has been one of the biggest mistakes I could have made. When being toured around the property before signing, I was promise quality services, and upscale apartments. You would expect that for $3250 a month right? Well wrong... A lot of the apartments here have cockroach problems. I started seeing roaches a few months into living here. I've had them for 9 months now, this summer I also saw cockroach in the sauna (the men sauna is always in maintenance), that's disgusting! The management told us it's an isolated incident, but after speaking to the pest control company they use, the Palazzo has many units with pest problems (liars). The pest control has been coming once a week, and the problem has only gotten worse. I bring a housekeeper twice a week to clean the apartment and the problem still persists. After battling with the leasing and management office, they brought a team here to flip the apartment. STILL NO DIFFERENCE! The management even told us we can change apartment unites without breaching the contract. When the leasing agent showed us an available unit; it was smaller, and almost $400 more expensive per month. Are you kidding me? Way to keep us tied into a shitty apartment... We've been paying 40k a year to live in pure shit. The floors aren't real wood, windows and doors are cheap, the air-conditioning in the bedrooms aren't strong, and their gym/spa facilities aren't very clean. I chose the palazzo for the amenities and to feel as if I were in a hotel but for the price you pay to live here the amenities are not worth it. I rather pay the same price for beautiful apartment elsewhere in Los Angeles and chose The Palazzo because I thought they were good, but after living in LA a while, I realized there are dozens of residents that provide a higher standard of service for CHEAPER! If you're looking for something luxurious worth your money, STAY AWAY FROM THE PALAZZO! Lastly most importantly at place like the Palazzo you would except the Management to respond promptly to emails or phone calls at the price your paying for service, the service is horrible and good luck getting a respond from management unless you go knocking at there door trying to find them when there roaming around doing nothing.

During the time I live there, the staff was responsive to most of my issues. The place was relatively quiet the grounds are kept clean. Things that turned me off about the place are: Roaches - After living there about 3 weeks, I started to see roaches. I told the management and they treated multiple times, but the roach problem seemed to get worse. After about a year of trying to get the management to get rid of the problem, I decided to take care of the issue myself and I found a method on the internet that got rid of the roaches in about 3 weeks. However, I am sure that my neighbors still have them. Move out policy - when I moved in, I was told that I was required to give a 2 month notice before moving out while I was still under the lease, and a one month notice if I was on a month-to-month. some time during my residency, the policy changed and I was not informed of the change. The new policy is 2 months in both cases. When I gave my notice, I was on a month-to-month and I gave about 6 weeks notice (still no one told me about the changed policy). They ended up charging me about $600.00 for the days short of 2 months. Move out Cleaning - When I moved out, they charged me a cleaning fee, even though I left the place spotless. When I ask them specifically what was not clean, they would only say that I am being charged because I didn't hire a professional cleaning service. Month-to-month fee - An annoying aspect of renting here is that no mater how long you have lived here, they charge you a $300.00 fee every month when you go on month to month. Mail delivery - They stopped accepting mail at the main office; now, packages either sit in front of my apartment door all day, or they goes back to the post office and I have to pick them up. The tow-away policy is very strict. The towing company comes around every night looking for any excuse to tow away a car. I had a rental car for one day while my car was in the shop. It got towed because I forgot to put the sticker in the window, There is no warning and there are lots of things that you can do to get your car towed.

I just was down at the leasing office because I have not had a properly working refrigerator in my apartment since Monday (it is now Thursday). A maintenance person came on Tuesday, claimed he had fixed the problem and it would be cold properly in 2 hours. It stayed warm. I submitted another maintenance request Tuesday. Another maintenance person came on Wednesday and said we need a different refrigerator yet none came. I submitted another maintenance request Wednesday. Nothing came until I came and raised the issue directly to the leasing office. Then I was told a different refrigerator would be put in my apartment and I would be credited back the cost of all the food that has been spoiled. Terrible experience.

Terrible place to live and they double charge you when you leave their apartment. I mean they steal tenants

Whatever reason you think moving here will be a good idea, don't! I'll just list a variety of negatives cause other than the beautiful gardens and pool area, there's nothing. 1. Walls and ceilings are extremely extremely thin. We unfortunately have loud neighbours upstairs who seem to always be wearing shoes stomping around and moving things around daily, it is so loud you can even catch conversation, animals and more coming from other units. Sliding doors and front doors slam down the hallway which causes the entire unit to shake, even if it was not coming from you. 2. The front door frames and windows are so poorly installed.. the frame at the front door doesn't even fit the front door properly, which allows for large cracks for bugs, heavy wind, light from the hallway to seep through the door. (There were multiple occasions on times when it was freezing in the winter months and all the heat we would put on would instantly escape through the thin, cheap windows and door cracks.) 3. Never never never choose the units overlooking the ponds. It is a never ending ZOO with crows and ducks at all hours of the day. Starting at 6am the ducks will be quacking very loudly that you can obviously hear through the unit. I swear 1000+ crows also live amongst the trees and buildings. Constant chaos and noise. If you are looking for a peaceful and quiet place to come home to, this is NOT the location for you. 4. The repair and cleaning job is half ass.. We initially moved into the apartment with paint splattered all over the floors, they don't take the time to trim or tape in order to paint, it just looks plain old sloppy. 5. The rooms are dark and dingy looking.. Appliances are old, out dated or broken. We had a huge leak come from the floors above us which caused us to have to move out of the unit for a week while it was repaired. It is still not completely fixed as you can see mold growing on the walls. We had to get the washing machine replaced already for leakage and it is STILL leaking. It's 2021, who has outdated space heaters now? They are obviously energy suckers, and don't even do the job it's supposed to do. Just a waste of $$$$. 6. They don't tell you this when you move in but you have to PAY additional for these lockers that all packages get sent to so you can retrieve them from there rather than them being left at your door. Pain in the ass when you have to walk all the way back to your unit with a few packages in your hand. 7. The front gate has a SPIKE STRIP. Twice, we had an incident where the gate would open to let us through and the spikes didn't go down in time. This resulted in 2 popped tires and a few hundred dollars later.. Went to management and they could careless that this was an issue. Since that time, I have seen 4 other people end up with popped tires. Unacceptable. The front buzzer for guests and deliveries barley works.. there is always issues with the call system they have as it NEVER calls through. Always a huge line of guests trying to get in and back up a line down the road, stopping those who have passes to get by properly. 8. Fire alarms are constantly going off and for hours at a time.. I swear it's gone off at least 10 times total since moving here a few months ago 9. The units are definitely not worth the price you are paying to live there. With the condition of the units themselves, it is more realistic to pay $100-200 more and get yourself a brand new built apartment complex down the road. Also brand new apartments are being built all around which I hope will decrease these high rent fluctuations. The rental prices for a studio and 1 bedroom are simply outrageous for what you are getting.

Worst maintenance and service ever! They run this place like a joke. And don't get me started with receiving packages. I bought an item and it shows it's been delivered here and yet there are no packages for me to pick up? It's been a month and no one can figure out where it went. This place is run so unprofessionally, no one knows how to handle situations right.

Do you like parking or a maintenance team that will actually fix what you pay for? Sorry you can't have that at foxchase.

SLUM LANDLORD ALERT! Where do I start, ...

This has been a horrible experience with these apartments. Be aware that they have 0 cameras on the whole property, I had only stayed there for 5 months and my motorcycle has gotten stolen and my car got towed from my own private parking ...

Terrible, some tenants are sub-leasing and management wont do anything about it. This is a disaster made out of roomates, is like living in a grocery market.

Parc Mosaic has some of the best amenities in Boulder. Unfortunately, the management did a good job at making sure nobody could use the pool or workout facilities when they wanted to. There are some serious security flaws and corners cut during the build. Security issues were brought up many times but neglected, which lead to breakins and property damage. I finally gave up trying to help and broke my lease to live elsewhere. I'd personally recommend you do the same... It's not worth the headache.

DON'T LIVE HERE! Rent is outrageous, parking is horrible, and staff is RUDE! The management office was broken into with all my personal bank information stolen. All I got was a note on my door! After living here year and half rent got raised and had to sign another 6 month lease! Way better places to live in Point Loma!!!!!!!!!!

Big fee after you move out

The kitchen in our floor plan is very small. This would be fine, but the oven blocks ALL of the drawers in the kitchen because it is stuffed into a corner that is too small for it, rendering 1/3rd of the storage space in the kitchen unusable. The refrigerator sticks out and blocks the oven door so you can only open it 3/4 of the way. We noticed and complained about this the day we moved in and were told "It has been a problem for many of the apartments." The guy basically said "too bad, you have to live with it." They will NOT tell you in advance whether your apartment will have this problem. I spent 8 months trying to work with the leasing and maintenance people to get this resolved. They gave us a small credit on our account along with the promise that it would be fixed, but it never was. My realtor friend tells me this is a building code violation in the state of Massachusetts. When I mentioned this to Royal Crest they did not bat an eye. We had a huge leak (3' x 3')in our ceiling from the apartment above. It took MONTHS and multiple complaints to get them to fix it. There was also a wet patch that spontaneously appeared on our wall on the other side of the room. When we FINALLY got them to come in to fix it and address the oven problem, they fixed the leak but did not fix the wall or oven problem. The maintenance staff had left boot prints on our carpet and moved all of the things in our kitchen up into the cabinets- presumably so they could take one look at the oven problem and proceed to ignore it. They also unplugged all of our electronics to make room for ladders and did not return them to the state in which they found them. We had to stay at a hotel for a few nights while they did this. The leasing office promised us a food reimbursement since we were forced to eat out, but then changed their story and would not honor their promise. We had to chase them down for another several weeks to get them to pay up. They then assured us they would call and follow up about the ignored kitchen problem... they never did. The sprinklers spontaneously went off in our apartment. The maintenance staff unscrewed them, leaving exposed wires hanging from the ceiling. They said they would be back two days later to finish the job. Needless to say they never returned. The apartment is infested with house centipedes. (If you don't know, these are disgusting three to four-inch-long million-legged vermin that run as fast as a small dog and jump out of the tissue when you try to kill them. Good luck sleeping tonight. You're welcome.) The closet is full of mold. There are wiring problems in the kitchen, such that when you flip the switch for the kitchen light, it may turn on. But then again it may not. Who's to say? Because of the way the ventilation system is set up, our bathroom smells like our upstairs-neighbors' kitchen, so no matter how much I clean it, it still smells like old bacon. (You won't notice this when they show you vacant apartments because the carpets will be shampooed and the walls will be painted, masking it.) The fire alarm is broken and went off at least once a month. The bathroom sink doesn't drain. They advertise that they are a "gated community". The gates have been literally ripped off their hinges by God-knows-what. (Take a look yourself if you visit the complex- gate posts and no gates.) They also laid off one of their security guys, so there is very little surveillance. The laundry room has two washers and two dryers for all 12 apartments. They break often and leave the deodorant stains on your clothes. The laundry room is also the same room as the garbage room (separated by a door). So if you drop your laundry, you have dropped it on the garbage room floor. Yum. There is no recycling. There are sirens. This is particularly bad for us since they stuck us in an apartment that is very close to the main road- of course they did not tell us this beforehand. The only thing Aimco cares about is how their grounds look. So while you are sleeping at 7 AM in your hole of an apartment on a Saturday, there will be landscapers with heavy machinery blasting away right next to your head. There are no noise ordinances- or no enforcement. So, after all this they had the gall to increase our rent by 11% at lease renewal. Not a typo. ELEVEN PERCENT. The rates you are finding on apartment websites do not accurately reflect what you can expect to pay. They offered us a lease at $1,000 and then we blinked and it was $100 more expensive at signing. Needless to say we are seeking other housing.

Be aware! Be scared! Be forewarned! The rent raising scheme at the Flamingo is so so unfair. They sign you to a lease at market rate, and then anytime they like, the give you a 60-day notice saying a) you need to move out so they can 'renovate' and b) after two months you can move back in with your rent increased $800-$1200 a month. They do this both with individual apartments, entire floors and last year even vacated an entire tower to renovate. Your lease does not guarantee what you pay or how long you will live here. 100% at their mercy. They talk about "market rates' but this isn't a month-to-month. If you sign a two year lease, it should be honored and then they can jack the rent and do a renovation when the lease is over.I mean, who wants to be living in a place where on any given day, there could be a notice taped to your door saying 'get out in 60 days'. Who wants to live with that uncertainty hanging over their head? That worry? And it's all anyone ever talks about in the elevators, so you can never stop worrying about it. Very, very stressful.Residents put up with all this construction nonsense, this noise, these relentless fire alarms, these elevators -- all on the promise that it will 'all be over soon and you'll be living in the nicest building in South Beach' ... only to discover, as I said above, that after you've tolerated it all, they're going to kick you right out of your apartment and tell you your rent is going up $1,000+/month if you want to move back in two months later, with no regard for the original length of your lease or the amount in your lease. Not cool at all.Make sure you ask the leasing agent about getting kicked out for a renovation before you sign your lease. You don't want to be moving in here today and be kicked out six months from now.

Management is terrible. Don't live here.

Came here for a viewing. Management was absolutely terrible, lack of direction in every aspect. Waited over an hour. The leasing office called 50 minutes after our appointment time. Don't waste your time scheduling an appointment here. Can't even get a direct hold of the leasing office through their #

WORST EXPERIENCE I HAVE EVER HAD. STAY AWAY! Giving a fully honest review, there are a few good things which is why we chose them in the first place: Pro's 1) The location is great, in Buckhead and close to everything, and price is lower than many other places. 2) The apartment itself is nice, we are in a renovated unit with tile flooring and renovated kitchen and bath and new appliances. 3) They are "dog friendly" with no size limit which is great for my lab-mix who was turned away elsewhere for being over 50 pounds. Con's 1) Management is absent at best and downright lying, rude, and disrespectful at worst. They will ignore your emails, put you off, give you the runaround, and take months to address issues only once you've made yourself impossible to ignore by involving corporate. 2) They will rip you off, often and in all different ways. We've been incorrectly billed, double billed for utilities, were denied the 2 weeks free move in special we were promised (took 8 months to get them to finally apply it), charge fees for every aspect of living beyond what the salespeople will tell you like 2 different monthly trash fees. 3) Don't trust the leasing agents and READ YOUR LEASE FULLY. Mine was supposed to be 15 months long but they made the actual dates longer with a move out date of 12/24, Christmas Eve! We moved in on the 16th, not anywhere close to the 24th. We asked for it to be adjusted and they refused saying simply "you signed it". 4) Bugs everywhere. You pay for pest control but it doesn't help. Stagnant water from runoffs sit in the backyard of almost every apartment drawing tons of mosquitoes. I get bit every single time I go outside in the back. Spiders inside our apartment all the time no matter how many times we request "pest control" and they supposedly do something about it. 5) Mold. We have mold all over the place because of a leak in the upstairs neighbor's A/C. Maintenance cut two holes in our walls which have still not been fixed (3-4 months now). The water was coming through out floorboards with are now damaged around the edges and have mold growing which I've asked to be replaced and they ignore the request and have not come. They PAINTED OVER the mold on some of the floorboards. I am seriously concerned about the health effects of all this. 6) Break Ins. Had 2 laptops stolen, told management who was "so surprised and sorry". Only after we found out from other residents did they admit that it happened all the time and they were doing nothing about it. 7) Maintenance Scheduling is horrible. I have a dog who doesn't like strangers and my husband and I both work. I have clicked "resident must be home" and "call before entry" every single time I've filed a work order. Without fail, someone shows up at the house when we aren't there, never calls, never scheduled an appointment. As far as I know they haven't actually gone in but they leave a note saying they came and "the dog was loose" so they leave. Then they clear the ticket because "they tried" and I have to start all over again.

The Hillcrest has begun charging guests for parking. Much like a shopping mall, the residence now requires your guests to pay $2/hr in order to park on the property. Making matters worse, there is no reasonable street parking in the area. The meters directly next to the building are an anti-grid lock zone and the surrounding neighborhood is all permit parking. As you can imagine, this makes things incredibly difficult if you're in a relationship. Previously, my girlfriend would stay weekends with me, however, under the new scheme, it would cost at least $100 each weekend for her to leave her car in one of the guest spots. I've also heard people complain that this makes it difficult to have friends and family over. Residents must also pay for their parking spot. I pay $50/month on top of my monthly rent in order to have a spot for my own vehicle. I'm also charged $10/month to receive my packages. This is on top of the prime LA rent prices as well as a slew of other fees, such as landscaping fees and utilities. The price you get quoted for your rent, is not the true cost of living here. Myself and several other residents have brought this to managements attention and everyone has unanimously agreed: they do not care. This isn't the only reason I'm giving the facility a 1/5. If you see my original review below, the building suffers from a systematic noise issue due to poor padding in the floors and ceilings. Several times a week, I am woken up by my neighbors upstairs who get up at 5am. When they open doors / close windows, my apartment (which is below them) shakes and I am startled and woken up. See my original review, below, for details.

Still living there now I can't wait till my least is up . Horrible office staff sign alway on the door saying office close . Maintenance take forever to come to unit to fix . Washing machine in units don't work , or wash and dry clothes properly.Maintenance come say they will let office staff know. nothing gets done . Washing machine been broke for a year now I'm getting charge for washing machine and dry in my lease and it don't work . Unit full of roaches I have to keep buying roach spray. Every week . Now today is 8-5-2022 I've been calling and knocking on office door no answer since the 1st of August. Sign say office close . Maintenance guy say next week Tuesday they will be back . Yet my unit have ticks and no one is doing anything about extermination nor care I have 5 children my youngest child only. One years old I'm terrified of these bugs in my unit .I have to keep buying bug speak to kill bugs .

Place sucks

A lot of these buildings have roaches, both american and german. Some don't, but you roll the die when you move in here. They will not disclose that to you when you move in. There is no insulation so if you don't live on the top floor, all you will hear all day and night is whatever your neighbors are doing above you. Dog poop will lay for days and days on end in the winter in the middle of the walkway. People smoke inside their apartments and nothing is done about it. They have trash inside the laundry rooms and the trash is just thrown everywhere and emptied after a few days. Trash will litter the halls for weeks. Dogs bark endlessly here. Dog owners let the dogs on the balconies and they will bark for hours. Inconsiderate, rude neighbors. Reserved spot owners park in spots next to them to save for the people they live with and you have to park 10 minutes away from your building and you pay for parking no matter what. I've watched families park in the parking lot here and then walk across the street to apartments across the street. Roaches will be treated only in your apartment until you beg them to treat the rest of the apartments and they won't even do that. They'll only treat the surrounding ones such as the one above or below. You will never be able to leave food out though. They will lie to you about where the roaches come from (most of these buildings have generational roaches and no one reports it. we met people who lived here 5 years ago and the buildings had roaches then too.) Obviously, the people who work here do not care about you. AC units are junk. You will be sweating and freezing at the same time. If your unit has the wood cabinets, be prepared for someone leaving their smell behind (they douse the unit in deodorizer and bleach beforehand, but the smell comes back) The wood inside them is painted grossness. The heaters in the bathroom are rusted and gross. I will never live in another air communities apartment. Stay away from this place, it's absolutely incredibly disgusting. This is easily the worst place I have ever lived.

we moved here 2 months ago This place is very poorly mange , the parking area is sucks, around the trash can is always dirty, inside the apartment is awful , dish washer and washer dryer not working well, air conditioning was damage and they fixed itvafter 10 days, we requested several time for the problems several time , still same ......!!!!!! ee found black widow in the bed room also , i hate this place cant wait to move out !!!!

This building is horrible . Now the trash chute don't work every week it's something new here . Something does not work rent is super high and the management team never answers your email or calls they are incompetent also .

The rating is actually 0 STARS I just don't have that option obviously. This place has to be by far the worst place I ever got to experience living in. I 1000% do not recommend it, not even to my worst enemy. You're paying thousands of dollars for a very poor structure townhouse, the place was nice in the beginning but then started to fall apart in just the first three weeks of being there. It's like they just put glue to stick things together. Dog feces on the concrete floor from people not picking it up. My main priority when moving to any place is safety so I like a gated community. Gates closed? BARELY, specially in the night time or they were broken from strangers running them over. Parking? A joke. I almost had a head on collision with another car due to cars being parked on the curves. Cars would park even in the middle on the NO PARKING YELLOW LINES. These people are such a joke that to save their asses they printed out notifications months later about anyone who parked on the curved from 9am-9pm their vehicle would get towed. 9pm? Are you serious? They should not be parking there at all, that's dangerous. COMMON SENSE. Oh yeah and the lack of professionalism?!! FOOLISH. We finally decided that we wanted to leave before our lease term due to personal reasons and went to notify the front office obviously to see what the next steps were to start the termination and what the payment process would be. My partner spoke to the famous man of them all, none other than Mr. Marc Mompremier. This man ended up giving us all the wrong information that we ended up getting EVICTED. You heard right EVICTED. When we have NEVER gotten evicted from any place and we have lived in better places than that. But that will definitely be dealt with . Any time you would go in that office there was a resident complaining so that should say more than enough. It is so easy for them to take, not even, better word STEAL our hard earned money specially seeing how hard this economy has gotten but when it comes to getting help or finding resolutions nobody knows anything. Also tell the cleaning lady to stop being so gossipy about residents and do what she got actually hired to do. That so call wealth you have won't last you very long sir, what goes around comes around

Don't live here. Live anywhere else in the city. 1. We have the masturbating homeless guy living outside the Champa St door. 2. Don't expect your security deposit back. They'll charge you for everything including a $90 cleaning fee at the end of your lease, no matter how well you've cleaned everything. You're better leaving the place a filthy mess than having to worry about cleaning it. 3. Its been mentioned previously but is still an issue: the dog urine all over the building, inside and out, as well as on the sidewalk immediately outside. You can imagine it smells real nice in the summer. 4. This complex has 0 amenities. None. Ok, they have washers and dryers in a laundry room but the odds of putting your clothes in one that works is slim so you spend double.5. They have package lockers but the delivery men leave so many out on the counter, it's useless. I moved out a month early but didn't want to break the lease so I paid through the end of the month. I shut off the heat and ac but still had to have the account in my name. My final bill was double any other bill I received! Did someone go in and run the AC all month? Bank and Boston Lofts don't care about you, they only care about what you pay them. The only pro is the location. You're right downtown so you don't need a car.

I thought I had signed a 12 month lease with this corporate-run conglomerate and they are unable to produce records of the signup process and now can use a 14 month lease document to keep me from moving out when expected. Now all they offer are 14 month leases, which makes me think they switched people without them knowing. While the grounds are very nice, the practices and policies seem manipulative and not resident friendly. I would not recommend this apartment complex, or at least would not recommend trusting what they say and double check and file all your documents.

Don't move here unless you want to be treated like garbage and have them force you to spend unnecessary money. I have lived here since 2020 and when Gummerick was the owner this was an amazing place to live, always with good energy and it was a true community of friendship, neighbors, and amazing staff. Unfortunately, they sold to Air Communities and now this has become the worst place to live. You can feel the corporate greed passed along from Air Communities in every aspect of living here. Here are some of the things Air Communities has done to me: Raised my rent 40%. Negotiated with some residents to a 20% increase and refused to negotiate with others Raised the monthly parking 50% I had my rent payments on auto debit and they took an unauthorized $3450 (this was in addition to the amount they were supposed to take- so double rent payment) and I had to waste my time for a week fighting with management and Air Communities to get it back They took out a nice room that was a community area that was used for parties with a pool table, couches, and table and replaced it with a room full of lockers that charge you $10/ day if you don't pick up your package within 2 days. Also they are going to start charging an annual fee for these lockers. If you don't use the lockers they will have your packages returned to the sender so there is no other option and you are forced to use the locker system. Constant issues with the elevators being broken and the inspections certificate is around 2 years past its expiration date. They used the wrong type of paint in my unit so walls scratch very easily. I asked to have it repainted when i renewed my lease and was told they would not repaint the walls The inside of the apartments are outdated with old appliances, hardly any storage and i would not consider this luxury living The view is amazing so If you do end up moving here be sure to join the group chat *SouthGate_Chat so you can hear first hand from all of your neighbors the many insulting ways that Air Communities treats their residents or while viewing apartments, pull a resident aside when you are not with a leasing agent to get a first hand perspective. As mentioned I have lived at Southgate since 2020 and all of the good reviews that you see are from people that work for the company or I have never even seen before.

The building used to be good but now it changed. No security,no valet,damaged amenities,no maintenance and pure management .i m very disappointed of this building and I don't recommend It at all

Late charge is unreasonable. Aging apartments with expensive baseboard heaters. Lots of hidden fees that should be built into rent.

Leaf blowers every day!!! I wake up with a headache constantly!! Walls are thin, you hear everything from neighbors AND roommate. DO NOT RECOMMEND!!!! Oh, and let's not forget about all the power surges that cut off your power! Lovely! Never feel safe on a bright sunny day because it happens regardless.

DO NOT RENT HERE Very slow to respond to noise complaints, if at all (my upstairs neighbor was causing so much noise a crack appeared in my wall, management's response was always "we will try to talk to him"). The larger complaint is with how they communicate. I notified Tim Stearns on February 22nd of last year of my intent to vacate by May 20th. When it came time for my move he acted like he knew nothing about it, and I began to get threatening emails from the office demanding four thousand dollars for breaking my lease early. They never once acknowledged my proof of communication with Mr Stearns, they continue to withhold my security deposit without reason, and now - nearly a year later, with the unit long since rented out again - they have sent a collections agency after me. I have filed complaints with the BBB and the PBCP.

AC here is garbage. We currently don't have AC. It was 106 degree heat index today. Same forecast for tomorrow. This has been a recurring issue for years here and it's getting worse. The AC in this building fails anytime the temps exceed 90 degrees, which is very often. Management knows about the issue and refuses to do anything about it year after year. Concierge and front line maintenance staff are excellent and always very friendly. Unfortunately they aren't the ones running this place. The fact of the matter is that the apartments in this building DO NOT have AC. Ask them and they'll tell you it works great. Look at managements responses to the reviews. They act like it's fixed every time. It's never been fixed. Not in the 4 years I've lived here. They might have a model unit they keep cold. The lobby is on a separate system which they always keep ice cold, to give the appearance of having a well air conditioned building. The actual apartments do not have AC that is even remotely reliable. In fact, the only thing you can rely on is hat you will not have AC if the outside temps exceed 90 degrees. If you're thinking of moving here, you could save yourself $1000/month by moving to a building that doesn't advertise having central air and you'd be just as comfortable. Not an exaggeration.

This place only looks good from the outside, And the amenities other than that stay away from this place, rent is outrageous they charge you extra hidden fees for every single thing such as parking, cleaning services, laundry etc. The so called laundry is 2 washers and 3 dryers for 2 buildings. They are constantly out of order or in used. The laundry area is also the trash area, they DONT recycle at all and the trash/laundry area is filthy and never cleaned. Also the stairs and hall ways in the building are super dirty, the rugs are from like 1950's and are also stained everywhere, they smell like mold and that's just how the apartments are inside too. The appliances are outdated, and if one of your appliances break they replace it with another used old appliances from another empty apartment. The outside grounds have mushrooms all over so watch out for your dogs eating that. Also during fall season they never picked up the leaves, took them till Christmas to pick up, they only took care of the leaves around the office leasing area which is probable the only area they have nice to get future residents to rent here. Once you become a resident you are pretty much screw, my rent went from $1495 to $2300 in 4 years in the same apartment. Every time you have to renew your lease they increase your rent by $400 dollars. I had a 2 year lease. Another point I want to mention they never give back the deposit money no matter how nice you leave the apartment, so don't waste your time making it to their standards because the leasing manager makes his own standard and he's not nice about it. In the summer time they delay the day of opening the pool as much as they can, and they close the pool as soon as they can. The game room also has many things broken so you can't really play in there. The pool table doesn't have pool sticks so bring your own. The grounds there around the pool have 2 grills but no gas, also no trash cans so you have no place for trash so make sure you bring your own trash bags everywhere. The basketball court is not really a court because you would lose your ball to the little River there also very dangerous for a child because they can fall by accident trying to find the ball, the tennis court is now a made up doggie place that's always locked up, so not sure what it really is at the moment. Overall the only decent place is the leasing office and the small gym, other than that the place needs a lot of help, it needs a major upgrade in the entire buildings starting from the moldy rugs and fake paper walls that are from 1900's, following they should upgrade the old cabinets and beat up furnitures and lastly change the horrible staff from the leasing office, the only nice person from this location is Mark the maintance guy! Everyone else is entitled and they're only here for your money!!! Stay away you will thank me later! I will be adding pics to show what I mean. Thanks for reading!

Beware of price gouging! They will charge fees unethically with little to no significant representation! I'd sooner be homeless

There's a woman who lives on the 17th floor with a large breed dog who she's been abusing, hitting, smacking. There is a video that's gone viral all over the Internet. management is doing nothing to save the dog, neighbors are doing nothing to save the dog. ( The exception of the one who shot the video) please someone intercept the continued abuse of this poor animal and get this woman prosecuted for animal abuse. She lives on the 17th floor. I posted her photo.

The place has mice, there is always a bad smell from the trash rooms, consider your deposit gone

On Aug 31, 2019. Saturday I saw a unit I like. Available November 11th 2019. $50 for credit check 800 deposit to hold for 2 days or so I thought. Within two days I text at the office saying I don't want it give it to somebody else. I waited for my 800 deposit and has not return to me. I call and they say not refunded. I call Citibank can reverse the charges. Citibank put 800 in my account while investigation is going on. Now Citibank when's their money back because what apartment complex set. Got a copy of contract and saw signature and initial it's not mine. Went to office and she give me a number to call. It is all run around machine talking. Got no where. Will be going to small Claim Court. I have a phone call, all the text messages and my signature on a contract as proof. Looks like I see them in court no choice

Unfortunately the management of the building is very unorganized and as a result, the building is in the state of decay. There is no accountability either so they act very unprofessional and breach their lease agreement by not maintaining the property as promised. After only 4 months of living in this place, I had to find other residence because they just never got around to fixing major plumbing and air conditioning issues in the unit. Noise is a major issue in this place as well. Its a shame because this place could be so nice but unfortunately the people that own and manage the place simply dont care about it being nice. Profit is all that matters to them. Also, there is no one that you can call outside of the building with issues within the community. There is no accountability and aimco only cares about getting there money and new tenants. They will not help or address any major concerns and simply defer to management who are clearly overwhelmed and dont care themselves. It is one giant scam. I would stay away from this building. It is a nightmare. Update: 5/2/2018. They breached the lease, Community manager and I terminated the lease due to company breach and because no District manager or VP of Aimco would follow through on the concerns. Not even return a phone call. A month later I receive a bill for $4600 because they say I owe them for terminating the lease and are keeping the deposit and came up with multiple charges including a fee to send me an email "bill". I spoke with their "move-out specialist" and he was utterly rude and did not want to even try to understand that this is an error and repeatedly asked "How will you be making payment today?" Incredible.... They threatened collections and I told them that collections is not going to step in since they are clearly not even trying to resolve the issues (which seems to be how the company operates throughout)... Long story short, they were totally wrong. I received no apology and got a refund for my security deposit minus about $700 in charges I did not consent and still have no idea what they are for... Worse Rental Company I have ever dealt with in my 15 years of renting. I highly warn against anything AIMCO, they are a despicable company.

I lived at Shenandoah Crossing for over three years. It is not much, but it's quiet so I liked it. If you never run into any maintenance issues, you will too! The last few months of my life in that apartment were miserable. I issued a maintenance request in mid-February because I heard scratching in my ceiling. No response. On March 2nd, I sent a follow-up message to the front office through the resident portal. No response. It got quieter, so I left it alone. I was not getting a response anyway. It got so bad at the end of March that I couldn't stand being in my own home. It took me getting angry to get any response. I had a full-blown squirrel infestation in my ceiling, but they did not take me seriously. It was not until April that I met with their maintenance guy at my apartment. I had to point out to him where the squirrels were probably getting in. They insisted that they plugged all the holes outside. That statement was, is, and always will be a blatant lie. I have hours of video recording the scratching, the scurrying around, the chewing, and MORE scratching. After weeks of torture, two giant holes cut for traps in my ceiling (one in the kitchen, one in my living room), and two of about twenty squirrels captured, I could not take it anymore. The next step was for them to cut a hole over my bed. Absolutely not. I had to go all the way to corporate to get attention. The way they handled this situation was gross. There is no other way to describe it. Aimco and Shenandoah Crossing accepted no responsibility for this acute disruption to my life. Eventually, they presented a few options. Move to another (more expensive) unit, stick it out a couple more months until a unit the same price as mine becomes available, or get out of my lease one month early. How generous. I could not get out of there fast enough. I took the L for my sanity.

Update. Tonight I came home to find someone else parked in my spot. The one that Palazzo charges you extra for. When I alert security, they tell me I have to park in guest parking and that's basically all they can do. Like I said, they really don't care about the residents satisfaction. Also forgot to mention that there is a big insect issue here. I see spiders in my place all of the time. Saw a big one in a huge web in the hallway yesterday. The INDOOR hallway.

Kinda wish I didn't have to give a star. Be prepared to be nickel and dimed and treated like an inconvenience, rather than a rent paying resident.

I lived here for two years and it was absolutely terrible. It's honestly difficult to know where to begin. to start, the Apartments flood every time it rains heavily. Peachtree creek runs behind it and every time the water level rises it floods the complex. because of this the foundations of all the buildings are distorted and none of the doors actually shut properly. the actual staff is so ridiculously bad it physically hurts. the Mgmt sends out your personal email to every resident and even calls you a liar when your refrigerator brakes. because of their faulty wiring... the ONLY person within the mgmt that gets stuff done is Altivia. Apartments are constantly broken into (no security) and things are stolen fairly frequently. the maintenance staff takes weeks to get stuff done and takes at the least twice to do it properly. would not recommend.

They are too expensive

My husband and I had an 11:00 am appointment with the management four a tour for a 2 bedroom apartment we got there early , and a young lady was not so friendly, she said she was the only one at the desk and she told us to do a self tour and that she would unlock the apartment door from her office, after a five minute walk we got to the apartment only to find that the door was lock we called three times to the office and no answer, so we returned to the office with frustration by the bad service and so we left . Also when we arrived she never said her name we had to ask her . We were so disappointed .

I've lived here nearly a year now. My experiences with the management staff is a continual disappointment with every interaction. Multiple issues since I moved in. The examples included in this review aren't limited to every occurrence just a few examples. It's always a struggle to get them to comply with their own policies outlined in their lease. Also, by California state law. I've had push back over the certification of my esa pet, which is illegal. 3 months go by before I'm asking to submit another doctor's note, also illegal, I comply to settle the issue. The "rules" change often here without proper notice. I had my own renters insurance for a solid 3 months before I was notified they won't accept it because my company wouldn't give them access to making changes on the policy. So, now I paid an additional $15 a month. Most recent change is regarding acceptance of payments. I was just informed as I turn in my cashiers check that management will not take the payment in office, even though I emailed last month that from this April to the end of my lease next April I will use this option to avoid any mistakes in the resident portal freezing, glitching, or whatever happens which will result in having to paid a $150 late fee. Now the P.O. box for cashier checks is in Colorado. They suggest it to be paid 8 days in advance to avoid late fees. These changes occurred in February. 3 months ago. This is the first I've heard about it. They send at least one community email a day yet not one word about it. I should be able to have cooperation without hassle, professionalism in the communications via email or in person and a much shorter return time than my average 3 months to resolve the smallest of issues would be delightful. The service at McDonald's shouldn't be better than a place that's as luxurious as this one. I RARELY ever write reviews, positive or negative for any company. I'm extremely disappointed with how things have turned out. The property is beautiful. The courtesy patrol is always helpful and polite. Maintenance is on time and efficient. I love my remodeled and quiet apartment. things turn around to a more positive experience living here.

Just to know Sonia put my new rent on hold as I previously wrote a negative review. Even they overcharged me, I'm glad I'm out of Bent tree. Be aware of sounds, allergy, parking, and management.

They make all the excuses to charge you move you move out. It can add up to more than $1000, and the leasing office is very slow to respond you if need help or when you move out.

I would give negative stars if I could. Really not worth the money to live hear. Trying to raise out rent 600 dollars after just raising it 250 dollars 9 months ago. But tonight there is no hot water. Where do these people get off (rhetorical question because you know that they are just money hungry). I would look for another place to live if you are considering moving to the area.

Do not bother with this apartment complex. It was a *fine* place to live for a bit, but as other reviews mention, Watermarc's parent corporation - "AIR Communities" - is far more focused on profit and greed than its people. I am currently in a dispute with them after moving out - they insist on charging me fees that I already paid, and I have proof thereof. The consistent theme for them is charge, charge, charge. Even hidden fees and fees you have already paid. They are deceptive, and simply hope you will not notice so they can squeeze every dollar out of you. It should be noted that every time you have a maintenance request completed, they ask you to review it. What they don't tell you is that review goes directly here to Google. Look at most of the 5 star reviews - they are reviews for maintenance requests, not the actual apartment complex. It is a shame, too, since the maintenance team is the one bright spot of living here. Steve, in particular, is fantastic. But their deceptive practices lead me to the inevitable conclusion that I need to advise, strongly, against living here. It is a shame. But AIR Communities has prioritized greed over its tenants. I would love for someone from Watermarc or AIR to contact me. I have all the receipts. I am being deceptively and illegally charged. I am sure others are subjected to the same. In summary - do not live here. The maintenance team is great. The views are good too. But do not give a single penny to Watermarc or AIR. Happy to answer any questions. EDIT: Notice in the below reply, the Owner does not address my concerns and simply ignores them, choosing instead to charge my duplicitous and deceitful charges (including charging me twice for the same month of parking) so they can squeeze a few extra dollars out of me. It's been a ridiculous, headache-inducing process.

DECEPTION!!!!! 0 across the board!!!! No help no phone service not a friendly place ... If I could give a 0 I would!!! They make no efforts to work with you or get your needs/ request filled. I had asked for things to be modified on my rent such as removal of a pet and change of a parking spot which they did not do for months. I asked to have gym equipment replaced, fixed, and/ or updated and of course it did not happen. During one of their services of having the car ports cleaned; one of my cars were damaged in the process. The biggest concern is the deception of their team and their "lease renewal" process. My experience.... I have recently moved from the property and I had received multiple notices of an early renewal process and benefits however in the notice it gives you a date that is after your 60 day marker therefore make you think that you're getting a deal when you're actually being deceived into thinking your 60 day marker point is actually later than your 60 day/ the time you have to renew your process so if you plan on staying with the company which I do not recommend for multiple reasonings Make sure that you keep track of your actual 60 days as opposed to The day that they state on their supposedly early specials of renewable terms... Another really good thing to know about Malibu Canyon is the lack of phone service and cable/Internet services they do not tell you in advance of how difficult it's going to be for phone service living in that canyon majority of the time I had to be on Wi-Fi calling or Wi-Fi anything in order to get any sort of service and or connection therefore if you are in a business that requires Internet or phone services Malibu Canyon is not the place for you I had experienced that the hard way in the last seven months

*I do not live here* I reached out as a potential tenant. Long story short, they overwhelmed me with texts about a virtual tour I had confirmed many times previously (STOP TEXTING ME!) && once it was actually time for the tour, they had the AUDACITY to be LATE (wow lmao) REALLY? So EVA is who lead my virtual tour and she has a BAD ATTITUDE! Good thing she did not offer me a tour in person (LMAO FR! She had the game messed up!) PASS ON THE TRASH && Y'all don't even have balconies for one. READ THE REVIEWS!

A rat was found in my apartment. To make the situation worse, the lady at the concierge desk behaved extremely rudely with me when I asked her to expedite the situation and ask the maintenance person to come immediately/asap. When I said that you have only raised a normal complaint in your system but not mentioned to the maintenance person that it's an emergency she said "you didn't hear what I said". And then she proceeded to say "you're giving me attitude". This kind of behaviour is very unexpected. Why would I not raise concern about something like this? And how can she talk to a tenant like this? Of course management would take no action against this lady. This was not the first time she was rude to me. I dunno the reason- maybe because I'm quiet, maybe because I'm a South Asian, maybe because I was nervous walking around for the first few months as an international student in a new place? Who knows.

management is poor .. except for Adolfo.. Since we've been here no one has come to check our vents, my windows are stiff, I can't use my dish washer because it was broken from the day i moved in... the old washing machine makes an extremely loud noise which the Manager herself said I should be able to manage.. its crazy...

HORRIBLE!! Do not live in this apartment! Horrible service, representatives from this community are just plain rude! Overpriced and they charge you for hidden fees and try to make an excuse.

BEWARE! Do Not Live at Chestnut Hall Apartments! EXTREMELY POOR SERVICES. Chestnut Hall Apartments are a nightmare, and I cannot stress this enough--STAY AWAY! The building is old, rundown, and poorly maintained. It's a constant hassle. The heating doesn't work in winter, the toilets leak, the walls are cracked and damaged, and couriers get stolen. Yet, despite all these and several other major issues, when you move out, the management will do everything they can to SCAM you. They'll charge you for damage you didn't cause and services they never provided properly. No matter how many proofs you share with them of your innocence. This place is a total rip-off, and their "Move-out Team" is a master and very well trained at finding ways to KEEP ALL YOUR DEPOSIT and HARASS you. If you're an international resident, be especially cautious--they seem to target people like you, as many others have experienced the same issue. Please read other reviews as well. Living here is a MASSIVE RISK, and I wouldn't wish it on anyone. Do not make the mistake of moving in--RUN FAR AWAY from Chestnut Hall!

Please stay away from this company and apartment complex. We are current residents and cannot wait to get out from here. Expect to pay extra ~$200 for your rent (in addition to utilities, which are around $350-400 for 3 people). Parking is additional 80$ per space and is not included into the base rent price. There's a free parking outside on the street, but it is the nightmare and most of the times it is full. You will also pay $7/m for the electronic door lock (which has it own mind and can fail you in most inconvenient moment), $8/m for luxer locker and other small fees (conservice, pets control). Starting this year you will also have to pay for Xfinity as part of their rent ($80/m) and there's no way for you to waive this fee if you want to go with your own provider (like us). We do not have pets, but as far as i remember it is 60$ per pet. They are pet friendly and public space is dirty and stinky. They allow big dogs which are usually not allowed in majority of complexes around the bay. There's no washer and dryer within apartments and community laundries must be used. You will also have to pay for those, around $2-2.50 per wash and $2-3 per dryer. We can confirm the noise issues brought up by other reviewers and especially wanted to highlight some loud and powerful cars that are passing neighborhood at night. This place is not safe for kids. We see a lot of weird people walking around and they do not have security onsite. Apartments themselves are old. They are slowly renovating some of them, but this "cheap" renovation is limited to kitchens and bathrooms only. Floors are old and dirty. There are no carpets. We wanted to transfer to the renovated one, but ended up in the constant loop of conversations between local leasing office and main corporate office. While we were talking for more than 2 weeks the apartment was gone. New management that took over in the middle of 2023 is awful. I think they are confused how things work and more on the scamloard side of the fence. It is hard to get ahold of them. TLDR: Save yourself from headache and do not get tricked by low base rent prices. There are better alternatives in town. We were stupid enough to sign 24 months lease since it gave us the "best" price. Termination is not an option since we need to give 60 days notice and pay 2 months rent penalty which is insane.

I would most definitely not recommend living here. Our apartment was 88 degrees in the winter because we did not have control over our our heat. Furthermore, we were not able to use the windows in our apartment because the air conditioning units were bolted in. They ask that you leave the apartment in the condition that you moved in, but the condition of the apartment is not of good quality. Too expensive for what you get. If you are a Penn student I would suggest looking somewhere else.

I wish I could give this place no stars and currently working on reporting them to the BBB. This apartment is a slum. I moved into the apartment on a Friday and the walls were cracking and pieces were falling on the floor by Sunday. I reported it an they had maintenance to come out. They did a poor job of patching it. The same wall kept cracking and pieces fell on the floor for over two months. The rude maintenance guy came into my apartment, didn't knock and decided to go off on my daughter telling her if she wouldn't slammed the door into the wall it wouldn't be falling apart. Needless to say come to find out one night that there was a busted pipe behind the wall and that is why it was constantly cracking. This apartment complex has some of the most lazy, rude, people working for them. They are not helpful nor do they do anything that they say they will do. They overcharge you try to bill you two, three, and even four times for the same charges and when you complain or proved that the charges are false they will evict you. They even removed the lock from the mailroom so that the mailroom was not secure and the post office stop delivering the mail at the apartment complex. For a month people had to drive to the post office to pick up their mail. They lied to tenants saying that it was vandals but the post office stated that creekside apartment didn't want to maintain or be responsible for tenants mail so that's is why they took it off. This complex is like a prison if you are willing to be screwed over then this is the place for you. I would say buyers beware. I could go into the potholes that will damage your car in the parking lot. The laundry room that was full of water that leaked out of the washing machines. The unmaintained dog park, the none existing pest control that you are charged for but is never done, the maintenance that is performed by individuals that don't know what they are doing and who are rude and will yell at you for bothering them. Oh and the best part is the recent mass exodus that was just done by many tenants either by false evictions or just moving out because of poor conditions. I even had another apartment complex call creekside apartment and they said that they were told that many people were being asked to move out and leases were not being renewed because they were doing renovations. Even she said the conversation she had with Creekside sounded shady. Don't get suckered in, you will live to regret the decision of ever moving in this place trust me I did and now I have to sue them for their billing errors or should I say intentional overbilling to recoup money and to prove that I don't owe them anything. The reviews that give this place one star is true and I should have listen. I have never been treated or mistreated by any place like this.

Rip off, especially when moving out. You will not get any of your deposit back, but will be charged more!! Worst experience i have made in my life. They charge you $95 for cleaning the apartment, when you are going to do that anyways. Another $200 for PAINT, when the paint they use is the cheap one and my husband and i left the apartment perfectly fine, not worth of charging $200! Another $53 for painting supplies? Are you not supposed to have them? Why charge? They sent you the bill via email and don't even show PROOF of the alleged painting damages. Save your money and headache with the apartments as they are in bad condition. I have made the experience of having mold on my clothes and shoes, even though the temperature in the apartment was kept low to prevent it. When we handed in the keys, the leasing consultants didn't even say THANK YOU, nor did the property manager. Please do not expect them to explain anything in the lease, they will forward you videos, even though this is intended for general knowledge instead of specific information on you OWN lease.

Can you give zero stars? I'm currently stuck in a lease here and I want to rip my hair out. I live in the south tower. The lobby staff are so rude and not helpful at all. The finger print scanner never works and then they don't even open the door for you. I literally just stood outside knocking...I'm sorry banging on the door and the girl in the lobby rolled her eyes at me and acted like she didn't see me. Oh yeah dog shit everywhere too.Don't let the beautiful exterior fool you, stay away. Unless your okay with being stuck outside and never being able to reach anyone in management.

Unethical business practices by those in upper management. Be safe and look nearby for other apartments that are upright and just as beautiful. You'll save your time, as life is so short, and your money, which you've earned. This corporation won't serve you.

Stayed at the Flamingo for a weekend and had the worst experience ever. Security was rude and took forever to allow me on the premises. On my last day my luggage was thrown out into trash chute half of the belongings inside of it missing and when a staff members they all looked lost. Do not stay there it smells bad and it's cockroach-infested

Customer care after move-out is laughable. Another reviewer commented that they will do anything possible to keep your deposit, and it looks like that is true. About a month before our lease end date, the leasing center asked my husband and I to move out 25 days early to accommodate a new renter after we had provided notice and then slapped us with a week's worth of rental fees following our move-out as an "early termination fee"--despite moving out early at their request, and despite the fact that the lease specifically states the resident cannot elect the early termination option (giving rise to the early termination fee) within 3 months of the lease end date. Their position when pressed is literally that only parts of the early termination section should apply, when it's convenient to them. The fee patently does not apply to us and yet "Customer Care" after move-out insists that our money will not be returned. Well, enjoy your one star review, well earned.

Bilu

One of the worst management staff I've ever dealt with. From day 1 when we 1st moved in, nothing was working properly. The apartment was not ready. The closet doors were laying on the floor. The shower drain was missing. You can see there ...

Just left after 2 years. Unprofessional staff who is keeping the music loud while talking to you and...singing. They try to keep and take money without a well based reason. DON"T MOVE HERE

Don't ever move into this apartment worse place ever to live they lie about how much your rent is going to be. They paint over everything like that's going to make things better than the police is in the apartment complex almost every night. The walls are so thin you can hear everything. And when u move out they charge you for unnecessary stuff that makes no sense. Just don't ever sign the lease !

The one star review goes to new management. I have lived at Southgate for several years. I just got my new lease renewal offer, they increased the rent by 33%. Shows they the absolute do not care about current residents. It is very sad to see corporate greed taking over this beautiful building. Even with taking inflation into account, this is an absurd increase in rent. Other than that, beautiful building, very nice staff.

....They took away the option to pay with your bank account on the portal.

Trash goes in a closet...literally. Bugs everywhere. Centipedes galore. No joke do not move here. Lived here a few years ago. I always tell people the horror stories of bugs and college kids. Oh don't forget about MOLD in the walls, in the bathrooms, under the foundation. I talked to a guy doing construction on the foundation and said these buildings should be demolished and reconstructed.

Live here for 3 years and trust me they want you to leave a brand new apartment when you move out normal wear and tear things that are beyond tenant control now I have a balance for over $3000 in repair for everything there mind you nothing is broken trust me I am gonna have to take legal action against this place

Worst management. Forget about your deposit

Lived here for two years and I would not recommend it to anyone. Parking is a nightmare and even after reporting cars that have been in the same spot for days without a Bent Tree sticker, management won't do anything. They threaten towing but never actually tow. Residents park in visitor spots or behind other cars. Management is not responsive online or in person. There is a bogus fee for paying your rent with a card. In the apartment itself, paint chips from the walls and the bathtubs. Blinds break easily or straight up fall down. There is little to no warning from maintenance. The package room is a nightmare. The only good thing are the door locks.

AVOID! I would stay away from this building if you can. - Elevators are constantly out. Instead of actually identifying the root cause ...

I have a bad review to give this apartment when my lease is up. Not safe and do not trust signing a lease here.

I was highly disappointed with my experience living here the last year. My ceiling fell through due to water leaks over 5 times and I experienced over 15 separate leaks in different areas of my apartment. The building is extremely old and not maintained appropriately, none of my damages were properly repaired. I also did not place a single nail in my apartment and was still charged $250 for my bedroom to be repainted after moving out. I would highly advise against living here to anyone. There are also a substantial amount of hidden fees that significantly increase the monthly rent.

We were ready to move to this great building in Miami.. and decided to read reviews. OMG! Of course we will never even come close to this place! Not the only one person said the same things! It is really really sad.The Management MUST do a serious repair on ALL those issues, specially human behaviors, penalties to the dogs owners who do not clean after their dogs, etc..!!!If you want to be a classy building, you must train your stuff and work it out in the future, that you will have a waiting list to get into your building..

DO NOT COME HERE!!! They are complete money scammers that don't give two Shits about you. The management is horrible, the garbage bins are disgusting, and the owners of the complex don't care about anyone. Additionally there is a huge roach problems, the air conditioners don't work, and the hot water only works half the time. Lastly, it is not safe here because of the lack of security and they are tearing down the basketball courts, which are used more than anything other amenity here. This place does not even deserve a star. NEVER RENT HERE.

Update - I followed up with them and after back and forth on why the increase and possibly moving to another unit, I got my transfer denied and offered more expensive units than the cheaper price that my unit was relisted for. One representative tried to be helpful, but it was clear that they did not care to correct anything or keep me at the property. Expect your questions to be met with sarcastic responses and no real answers Location is great but there are some things you should consider when deciding to move here: - There will be rats and roaches running around, so I would not recommend a 1st floor apartment - When it came time to renew, they quoted me a renewal rate within the 10% increased that is allowed (no problem there). However, the price on the website was close to $1K less than the quoted renewal rate. If I had known the market rate was $1K less, then I would have decided to renew. There were multiple instances where management was unhelpful and rude, and this incident is a sign that you will not be viewed as a tenant they care to keep

DON'T MOVE TO 3400! Let this be a warning of the property manager,Matthew Comicz and his leasing office team. Like many properties, they will seem very attentive because they want your money. I understand it's a business but as a landlord or property manager, Matt is the worse! Even reporting the most simple things as people parking in your paid parking space, it's like pulling teeth. Matt will take months to response. I have email threads that took over 2 months before he messaged me back. When I call him, no one will ever answer the phone. You leave a message and they won't ever call you back and sometimes the line just disconnects. I was told they can't tow cars. That is funny because within 2 weeks of me moving in there my car was towed, while parking in my own paid parking space. Then you have racist cowards like this asshole living in the community. I've lived here for over 3 years and never had an issue with my neighbors until this dude. I moved into a new unit in February and moved out in August. This guy harassed us for no reason other than us being Asian and bring this to Matt, he did nothing. We had to escalate the situation to his manager and then to her manager. I gave up after nothing was done. The lack of communication and support from Matt and his team was sad. We have been residents for over 3 years and for that to not have any value or loyalty from Matt, disappointing. Matt gave us the run around and excuses after excuses. He had us go on a goose chase. We did everything, reported to the police, reported to security, reported to Matt, installed a cam to get a picture of him, and even found out the unit he was in and still nothing. Matt chose to protect this racist after everything. I'm sure to him, have 2 units occupied paying rent was more important. This asshole walked by our place, 2 times a day and made it uneasy for my gf to live and work, since she works from home. He followed her in the garage, into the stairwell and came banging on our door while she was alone. He smeared feces on our door handle and lock pad. We are Asian American. We don't use the race card and believe me, we've been in places where is a lot worse. People can make what they want out of it but I'm sure if you came home and saw this, you would be pissed too.

It's high time google allowed negative review points! Firstly, I'm brown, that doesn't mean am stupid. ...

Nothing "luxury" about this place. The place has constant water issues and as a result is FULL OF MOLD, (see photos). It is NOT a controlled access building with literally no security as the front doors are open every day. Filthy garage is frequently broken into, bikes stolen regularly. Tons of hidden charges for Luxer, electricity and dog deposit/rent. The building is supposedly for sale so corporate Mgmt has cut all budgets and could care less about the health and safety of their residents. One star for nicest maintenance guys...and awesome residents who remain.

New management is sucks I never ever seen before They work like stupid

TERRIBLE PLACE TO LIVE.

I do not recommend living at this establishment. The office staff is barely available and when they are they're unhelpful. I lived here for over a year and a half and complained the entire time about constant noise in the apartment above me! Nothing was done about it! Furthermore, they charge for parking but there is often no spaces left to park. The environment has become rundown and dirty. Upon moving out I was charged a $125 cleaning fee because they felt the oven was dirty. I cleaned the entire apartment including the stove and floors prior to check out! I can't believe they had the audacity to charge me unnecessarily when I am already moving out due to being unhappy in this space. Very poor customer service. I'm glad to be moved out finally and again I would not recommend you waste your time if you want a residence of quality!

Fees, endless fees. Also paying for parking is a joke since finding a spot late at night can be impossible due to all the cars without parking stickers that park on site, look elsewhere for an apartment if you have a car. Don't forget about the endless fees to a group of con artists know as conservice, con is even in the name! Edit dropping a star due to issues with the front doors of the apartment buildings. The front door of every foxchase apartment building is secured very poorly by a mag lock which can easily be forced open with a swift yank of the front door no key needed. This method of "opening" the front door of the building was used so much by maintenance and others it got to the point the door of my building would no longer close since it had become so heavily damaged. I put in multiple maintenance requests to have the front door fixed with some being marked complete even no work was ever done. If you're a person who values security look to rent elsewhere because foxchase management doesn't care if you live in a building that can be accessed by anyone who just pulls on the front door.