AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

Not a good place to live the maintenance is good but the leasing office is rude and very corporation like. I had mold in my house cause by the a/c upstairs and they came and took out my a/c and put a de humidifier in its place that ran my ...

Never expect to get help on the phone, no one answers them!

VERY EXCITED TO LEAVE - I know I'm not the only reviewer to highlight this, but you cannot trust what the leasing office tells you about rent. The management seems to have a significant amount of turnover, are unfamiliar with landlord-tenant responsibilities, and will mislead you regarding pricing. As a result, the leasing office staff are incredibly unresponsive once you're a resident - they do not return phone calls, respond to requests to speak, or provide requested documents (including copies of your lease). I attempted to transfer my lease in accordance with what the leasing office told me was required (the only way to bring your rent down to market level prices), only to be told several days later that the unit, though still available, was going to be more expensive. Maintenance is slow to arrive and does very little to actually fix the problems once they do show up. Customer service/resident support are incredibly lacking. I happen to love my apartment layout, but I cannot stand to deal with the management staff, unfair pricing, and general incompetency any longer. EDIT: I see that management commented on this review, saying that would be willing to speak with me regarding the "miscommunication". When I did attempt to speak with them at that number, I was told that they were not authorized to discuss it with me, nor were they authorized to provide me with contact information of anyone who would be authorized to discuss it with me.

I lived at 3400 from November 2019 to May 2024. Initially, it was a nice place, but the quality of the complex declined significantly during my last two years there. As a first-time renter, I didn't realize how bad things were until I left. The walls are extremely thin--you can hear everything: drawers closing, arguments, music, and...more. We were often woken up early by the upstairs unit opening their patio door and loud footsteps. If you live in Building H, expect early wake-ups from trash pickup outside the building. Cockroaches are also an issue, and extermination doesn't help. The community gate was constantly broken, allowing homeless people to wander in. A man died in the koi pond, and two residents in my hallway were arrested. The environment became unsettling, especially with our neighbor's suspicious activity involving frequent male visitors. One even keyed the hallway door and left a threatening message. We no longer felt safe. The amenities were hit or miss. The main pool was often overcrowded, and gym access became difficult due to resident personal trainers hogging machines and bringing in outside clients. The downstairs gaming area had a persistent mildew smell from past flooding, and the koi pond and grounds were poorly maintained, with stained concrete from animal feces and dead grass. 3400 is also money hungry. You have to pay for parcel lockers and a monthly fee for the always-occupied EV chargers. Recently, they moved most visitor parking outside Building H and added signs indicating that guests will soon have to pay for parking. Don't expect much of your security deposit back either--they deduct your last month's amenities fees, plus any move-out damages. Leasing told us we didn't need to repaint a wall we'd painted since we'd lived there for nearly five years, only to charge us for it after we moved out. Overall, I wouldn't recommend living at 3400. The rent is comparable to Irvine, but the living conditions fall far short. There was constant turnover in our hallway, and for good reason. Don't be misled by the positive reviews--residents are encouraged to leave reviews for maintenance services to inflate the complex's ratings. Choose a safer place with a better quality of life.

Stay away from these apartments! These people are rip-offs. They pressure you into signing a lease by increasing the quotation amounts. Then when you leave, they charge you $90 for a cleaning fee even though you clean the apartment better than when you moved in. For one inch scratches on the countertop, they charged me $155. I recommend that if you do decide to rent from these rip-offs; you take pictures of everything during initial move-in inspection to protect yourself. Move-in at your own risk and don't expect to get your security deposit back.

Staff removed monies from my bank, sent three different copies of lease with three different dates, then said needed more information. I asked for deposit back. It has now been 2 weeks and the staff are refusing to answer my phone calls (They have caller ID). Very unprofessional and have been referred to my attorneys.

not the place to live if you work nights. they do alarm checks almost every week at random. also don't live facing the pool unless you want to hear children screeching. if you want luxury move to palazzo west but don't waste your time here EDIT: to add to this review, they don't warn their top floor that there will be roof work so theres constant banging at 8 in the morning on the roof. going on the second day i'm being sleep deprived when they couldve sent an email warning to their residents that live on the top floor to plan accordingly. this complex is a nightmare. $4300 a month to live under such awful conditions

Unfortunately the management of the building is very unorganized and as a result, the building is in the state of decay. There is no accountability either so they act very unprofessional and breach their lease agreement by not maintaining the property as promised. After only 4 months of living in this place, I had to find other residence because they just never got around to fixing major plumbing and air conditioning issues in the unit. Noise is a major issue in this place as well. Its a shame because this place could be so nice but unfortunately the people that own and manage the place simply dont care about it being nice. Profit is all that matters to them. Also, there is no one that you can call outside of the building with issues within the community. There is no accountability and aimco only cares about getting there money and new tenants. They will not help or address any major concerns and simply defer to management who are clearly overwhelmed and dont care themselves. It is one giant scam. I would stay away from this building. It is a nightmare. Update: 5/2/2018. They breached the lease, Community manager and I terminated the lease due to company breach and because no District manager or VP of Aimco would follow through on the concerns. Not even return a phone call. A month later I receive a bill for $4600 because they say I owe them for terminating the lease and are keeping the deposit and came up with multiple charges including a fee to send me an email "bill". I spoke with their "move-out specialist" and he was utterly rude and did not want to even try to understand that this is an error and repeatedly asked "How will you be making payment today?" Incredible.... They threatened collections and I told them that collections is not going to step in since they are clearly not even trying to resolve the issues (which seems to be how the company operates throughout)... Long story short, they were totally wrong. I received no apology and got a refund for my security deposit minus about $700 in charges I did not consent and still have no idea what they are for... Worse Rental Company I have ever dealt with in my 15 years of renting. I highly warn against anything AIMCO, they are a despicable company.

The absolute worst place on the planet. They will nickel and dime you and rip you off for every little penny they can grab. Steer yourself clear of this place. Nothing but a bunch of liars.

this complex is completely understaffed with "no managerial knowledge'". plants are dying and lying on the ground (one tree limb fell which could have been major injuries had someone been there. No one had cleared the debris for a month. the animal area smells so bad it is drifting into other unites. The same box where the stools of poop are placed have not been cleaned in 2 weeks. /for 3 days of July 4 the pool was so cloudy it was not safe to use. The blinds in the weight room are all broken except one and need to be replaced plus the mats are chewed up and carpet dirty . The new mgr. was affronted and given all these complaints and his answer was "could you be more specific? EXCUSE ME? If he wants more complaints we have them not to mention other tenants who are disgusted and looking to move. You need to have a conference with tenants so they can air their complaints. Wake up

Trust the other reviews about extremely move out fees. I lived here for two years and upon move out was charged $615 in "damages." Specifically for resurfacing the stove and refrigerator as other reviews have also referenced. As "proof" the leasing office attached pictures of minor scrapes and small scuffs in pant that should be expected as any normal wear in an apartment that someone has lived in for two years. It's like they take advantage of every tenant upon move out to excessively charge them to update the appliances when it's entirely unnecessary. And it's impossible to talk to anyone. No one returns any calls or emails here.

This is a horrendous place to live. I miss Drucker and Falk!!

Worst Place ever!!!! Worst management. The apartments are not worth the price. I was paying 160 for the parking and I couldn't even find one after getting out of work. A lot of people parking without the sticker also anyone could enter the building with pass or without it. There was like 6 people living in the apartment next to mind. Loud music and noises non-stop. Avoid this place!!

The Sterling management decision to impose a ludicrous $600 painting fee AFTER move out is nothing short of a blatant money grab on in-debted Penn students. Nothing was stated in the original contract. Wharton MBAs - stay away! Not removing this post until they reply to our multiple emails and inquiries.

This place is terrible to live. Everyone that I know that has lived here has hated it and I wish I had never moved in. Since moving in, I have had a leak in my bathroom that lasted a month, a broken refrigerator, a leak in the kitchen. I've had two leaks in the sinks and when I moved in, the dishwasher and stove were broken. The service that I have received has been awful. People are unhelpful and at times downright rude. The only really helpful one has been Melinda. This place stinks. I can't wait to move.

DO NOT LIVE HERE!!!! The construction noise outside is 24/7 and management does not care at all and refuses to do anything to help or compensate its residents for the extreme inconvenience this causes. They tell us there's nothing they can do and we should petition local government. When we moved in, we confirmed with management that the construction would be during 9-5 business hours but it has since been permitted for 24/7 and it truly is that. We have logged over 50 decibels after midnight (see screenshot) and the jackhammering starts all over again at 6:45am. To add insult to injury, the building decided to do their own construction in the lobby which had been equally disruptive. The construction noise causes dogs in the building to bark incessantly. This place is a nightmare and the construction is not scheduled to be done until 2026. There is no escaping for people who work from home. We have a baby who cannot sleep due to the noise. I understand that they may not be able to control the construction outside but to raise our rent by $450 each month per our renewal offer is ridiculous. We are already overpaying. AVOID THIS PLACE!!!

I HAVE NOT SLEPT IN MONTHS NOR CAN AFFORD TO PAY THEM TO BREAK MY LEASE. This has added to my depression and currently in therapy ( not lying ) I had to live through construction for months !!! and I mean hard-core you cannot even talk on your phone, kind of construction where it wasn't livable and nails where were flying through my wall. ( they fixed it but still). This was when they were changing the color on the outside of the apartment complex. Several neighbors and I were talking about damages me to our walls and items, thankfully, my items werent ruined, like some of my neighbors. It's was a total utter nightmare. They worked past 8pm sometimes too! Like you got lucky if you were able to sleep. the floorboards are very thin. You can hear every step your neighbors take. This is beyond hearing door slamming and thumping, and a little stomping that's normal in apartment complexes. I'm talking about hard-core TV, and mirrors are shaking. Very earthquake feeling. When I have guest over, they always comment on how I'm able to live here. I take baby steps when I walk in my own place because I'm afraid I might disturb the people below me so I don't comfortably live here. On top of the floorboards already being very weak, I've experienced water damage from a neighbor above me, who I found out, died in her apartment, well, when the cleaners were cleaning, water started pouring on my bedroom floor from my ceiling, they fixed it however, there's still a water stain that I can still see and that was about a year ago from now with that being said, there are squeaky ( nails on a chalkboard) squeaky in my room above me and my upstairs neighbors step on those parts for long periods of time. So I haven't had good sleep here in months. If I were in property management, I would literally consider letting someone out of their rent for the excessive noise, it's not regular apartment noise. As a human I'd be upset that I collect money from someone who can't sleep in their own home. I am forced to sleep in my car some nights when the sounds are that bad or crash at a friend that I can find all while still paying rent here I would consider all of this before you move in if you are someone from New York City, etc. this might not be that drastic for you. If you are trying to get away from a noisy complex, this is not the complex for you.. What sucks is that they get to decide if the noise levels are loud or not, not you or the company that comes over and hears all of this shit. ITS BEEN AWFUL! I've complained multiple times. It doesn't matter. UPDATE: I moved out and a week prior I tried contacting the leasing office. No one called me back. No one answered until I reached out to them with a blocked number, and then was rerouted to manager of bentree. She contacted me a day after my move out date ( after me begging and calling ) and are charging me for a cleaning fee ( I paid to have cleaners over 200$ ) and wanted to get in contact with someone so that they can review the apartment for me to get my full deposit back and they made sure to not contact me or return my calls I had to beg and beg to have someone give me a call back and the manager who I've had problems with my entire time living in that community decides that the apartment is not clean I asked for pictures she said her partner took pictures of the place not being clean, but I asked for them to compare them to my pictures of my place being clean, and she did not respond back to me. ( the cleaning service asked for those pictures because they told me they would give me a refund and she won't even at minimum do that, send pics if it's true). I feel ripped off, and taken advantage of. They can pretty much do and treat you anyway. That manager at that location is unprofessional and not easy to go to with any issues. I wouldn't let this place take your money they do not care especially the manager AFRAH OMAR ! It is nothing more than just a job for her. She does not care how you sleep at night. She does not care if you have degrading issues and for her to contact me after my move out and gets to decide that my place wasn't clean with zero proof. Trying to contact them just for them to make sure my apartment was up the standards after the cleaning was not easy and again, they contacted me after that move out date and it just feels like I was robbed. I've lived in other communities where they go about it professionally. That manager is horrible. What apartment complex contacts you after your move out date instead of before when you've reached out to them? I don't understand how she even got that job and it's really sad for the community there. I am not the only complaint regarding her. There are other neighbors who have had their fair issues that I've spoken to. I would just beware of living here save your money and move somewhere where the people actually want to do their jobs.

On Aug 31, 2019. Saturday I saw a unit I like. Available November 11th 2019. $50 for credit check 800 deposit to hold for 2 days or so I thought. Within two days I text at the office saying I don't want it give it to somebody else. I waited for my 800 deposit and has not return to me. I call and they say not refunded. I call Citibank can reverse the charges. Citibank put 800 in my account while investigation is going on. Now Citibank when's their money back because what apartment complex set. Got a copy of contract and saw signature and initial it's not mine. Went to office and she give me a number to call. It is all run around machine talking. Got no where. Will be going to small Claim Court. I have a phone call, all the text messages and my signature on a contract as proof. Looks like I see them in court no choice

During my time at Bent Tree the quality of life has gone down significantly.1st - The parking situation currently is a disaster. All but a couple dozen spots are assigned parking. This parking might not be anywhere near your apartment and is a separate fee. The little visitor parking that exists is functionally non-existant since it's always full with residents cars. You will not be able to have anyone visit without risking their being towed.2nd - The removal of several amenities to make room for additional parking.3rd - A lack of enforcement of the non-smoking policies. These policies are not effectively enforced and people openly smoke on their balconies and parking lots.4th - Their "newly renovated apartments" had many, many issues with the installation of doors, windows, and appliances incorrectly or sloppily. While maintenance did correct these issues they clearly went with a bottom of the barrel contractor for these renovations and did little to no follow up to make sure things were done properly.Do not rent here, it is not as advertised.

This place is awful! Management, even worse! I've never met such racist people in my life!!! Left the office today as I went in to try and speak to Thelma who is the horrible property manager, only to over hear the employees complaining about the amount of African Americans and Hispanics that live here! Seriously??? Im Hispanic and have black blood family too so I'm offended from both ends! Parking is a nightmare, garbage everywhere, elevators are always broken (good luck if u live on the 4th floor), roaches are taking over from the filth and the list can go on and on. Honestly, I believe that the people on here who have something nice to say about this place 1, don't live here and 2, were paid to give a good review! No lie!

The worst condo in Miami beach. If you are thinking about to move to flamingo. Don't do. The management is very rude and they don't care about your experience, the only think that they care is when you pay. The garage is impossible. You pay the garage and they tow you car because the security guard has a fee for each car tow. The elevator is Always broke and the security is always on the phone and they don't help at all. When is under renovation is unbelievers the noise that they make. The cleaning service doesn't exist and the manager and the young guy at the leasing office are the worst person inside the condo. DON'T MOVE TO FLAMINGO IF DONT WANT CALL YOUR LAWIER EVERY WEEK!!

The worst place to live if you have children, and it is very very expensive. Very bad attention to the resident. I've edited my review to respond to Susan. I lived there from 2017 to 2018. The worst experience I have ever had.

Take a stroll down avenue of the arts if you want to get SCAMMED out of all your money. And also have your car broken into multiple times and not doing a single thing about it. 0 investment into their people. This establishment is awful and I am forever upset for what they've done to all of my loved ones - how could they be okay with living like this knowing they are ruining lives??? They don't take care of their tenants, they will ring you for all the money you've got. It's all a facade. Don't put a deposit down - they will not give you money back. Nasty business, you should be ashamed.

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

My partner and I lived at Bent Tree Apts from Mar '22 to Jan '23. We terminated our lease early because it was that bad, so bad that we paid hefty termination fees to get out. Tip: get a lawyer to look at your lease before signing anything! Before our move-in day, we were unable to get in contact with the leasing agent that coordinated our move-in. We later found out that our leasing agent left the company and forgot to transfer our information to another agent. Our move-in day was also on a Sunday so the leasing office would have been closed. Good thing we kept bugging them about it--otherwise, I'm convinced we would have never gotten our passcodes while still getting charged rent. Within the first week, we noticed evidence of previous water damage all over the apartment unit (e.g raised flooring, cracked walls, water stains). There was also an ant infestation that came from outside our first floor unit; we had to seal the trim with tape to keep them out. Another issue is that there is a shortage of parking spaces. We paid for general parking spaces every month but were not guaranteed spots after 7pm. A few months later, our ceiling flooded with sewage water near the HVAC vents on two separate occasions. This explained where the signs of prior water damage throughout the apartment unit came from. Another big concern was that the maintenance team entered our unit for an unannounced VA state inspection. The maintenance team told us at the door that they knew some units did not receive a notice, but they still apparently needed to enter that day anyway. Luckily, we happened to be home at the time and were able to calm down our anxious dog. If this is a routine state inspection, shouldn't they have known about this for a while? Why couldn't the maintenance team have rescheduled the inspection when they realized that some units were not notified? We felt very strongly about this because we had a lot of concerns about our rescue dog being home alone with any strangers in the unit. When we brought this concern to the attention of the leasing office, they told us that all units were absolutely notified ahead of time. It took a lot of persistence on our end before they finally checked their e-mail distribution list and realized that some units indeed did not receive the notice. However, instead of apologizing for the gaslighting, they shoved this under the rug and promised not to do this again. Except it did. Needless to say, we lost all trust in Bent Tree after this experience. There was a drain in the hot water heater closet that collected the runoff from the HVAC of all the units above us and it constantly dripped with water. A sewage smell appeared every 2 weeks and it permeated throughout the entire apartment. There were random fees added to our invoice every month; however, we don't know where that money went to as they never did any landscaping in the Fall or Winter and only raked the leaves twice the entire season. The complex was hideous with all the leaves that would rot in the grass and encourage snakes to hide underneath (and yes, we did see snakes). Bent Tree's online portal is also a mess and you can't track what you're being charged for as the charges are not listed in any sequential order. As others have mentioned, we received an automated message that our batteries for our door lock were dying and scheduled a date and time to have replacements dropped off. They were never delivered and we had to buy our own out of fear of getting locked out of our apartment. We confirmed later with the leasing office that their AI assistant rarely works. Maybe they have it figured out by now, but I wouldn't get my hopes up on it. Overall, terrible experience that negatively impacted our quality of life. You could rent a better apartment at a similar price point that comes with fewer headaches.

If you like being evicted from your apartment 2 month after you moved in and furnished everything then by all means move here! The worst company ever! Constantly hiking prices and not by 3-5% try 20-30% for a "newly renovated" apartments and it just happens so after they make you move out due to renovation, the only ones availiable for you to move in are renovated ones.

Our mail room was broken into and our mail was stolen 3 or 4 times including mail containing an 800 dollar check and credit cards that they fraudulently opened. Our cars were broken into and things were stolen. And nothing was done about any of this. So we decided we were fed up with this and moved out 1 month early very little was done to find a tenant so we wouldn't have to pay the full last month of rent so we had to pay everything. The least aimco could have done since they didn't do anything else to provide us with security at our home would have been to let us out of our lease early because of all the problems we had. I had to call maintenance 4 times to reinstall our bedroom door and laundry doors because they took shortcuts and didn't install them correctly which cause both doors to fall of the hinges and once the laundry room door came off the hinges and hit me. On inspection they told us we were responsible for paying for the paint even though no damages were done to the apartment and that is very legally clear. It has been over a month since we moved out and I have not received my security deposit which is legally guaranteed within 21 days. We have called over and over and left messages and no one has called us back regarding this problem. Now weeks later after days and days of contacting we received a call that our security deposit will not be returned because there was a past due balance. Even though we paid our rent through the entirety of our lease they still charged us an early termination fee to try to scam us out of more money. Bravo Monterey grove you have to be the sleaziest apartment complex I have ever dealt with.

I agree with everybody else who reviewed this place. I'm still leaving here, moved this year but I'm leaving at the end of my contract for sure. Management is really bad!!! It's not all that! It's not what it looks like...

DO NOT RENT HERE. I ignored the reviews and fell for the trap of living at Hillmeade. I leased for one year and honestly, I couldn't get away fast enough. When I moved in the gate worked for two weeks and then they didn't fix it the entire rest of the time I lived there. Parking was a nightmare. We even paid for a spot and people would still park there. My car got towed because I couldn't park in my paid spot, but nothing was done about that. I've never lived in a community where the maintenance staff needed to be in my apartment as much as they did. It's like they are coming up with reasons to come inside. I had issues with a faucet running nonstop, which happened more than once. They took their time in getting it fixed, and then wouldn't accommodate much because it's hard to tell how the water bill was truly affected by it. The worst part was moving out. I scheduled my final walk through and no one showed. Once we were out they charged us for EVERYTHING. They wanted to charge us for tub stoppers that were never there for us, but because I couldn't prove it, I had to pay it. Hillmeade and Aimco are a joke. They make up rules as they go and then trap you into paying for stuff you shouldn't. Rent elsewhere, it will save you in the long run.

Tried to check out a place. Someone contacted me via text, set up an appointment with me to meet with "Joseph," the leasing agent. But he never showed. And no one ever answered the leasing office phone. Nor were any of my messages returned. I guess they don't really want to rent out the places. And if this is indicative of the communication style, I would hesitate to love in. How would you ever get help if something goes wrong??

I got an email and a text saying my work order was completed but no one came to my apartment and did anything. My stove still only has one operating eye and my washer/dryer is still not working and I've been home.

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

I had a horrible experience with yorktown apartments!! AVOID AT ALL COST! The staff is extremely rude and unprofessional. They lost my check for a month's rent and applied it to someone else's account. It took over a month to find out what happened to my money. There was no apology for the rude behavior that I had to go through to find out what happened to my rent. Not only are staff unhelpful but so is management! Both do not care about customer satisfaction.

Very bad management, never got my deposit back after trying to contact them for few months. they steal my money for no reason

Not worth the money . Walls are paper thin can hear everything. They charge random fees on top of fees that seem to be made up. They can't increase rent for the new amenities so guess what they are charging a fee for it ! Parking is horrendous! The spots are so tight you can't get out of your car. The views are amazing, that's about it. Glad to be moving out.

Do not rent here, stay away from this place... Elevators do not work, 25 min waiting to get to your floor. Construction next door do not let you sleep. Cars have been stolen from parking. Dirty place...Security guards are super rude... Bad reputation in the area and is very expensive place. DO NOT RENT HERE....

**Edit, June 2019*** This place has gone quickly, and terribly, down the drain. The new manager doesn't respond to simple emails. Dogs run around unleashed all summer without the current manager so much as asking the owners to stop (it's both illegal and dangerous). Something aesthetic is under construction 100% of the time while basic repairs are ignored (e.g. the doors to the complex locks break at least monthly and remain that way for months). At least 1 of the 3 elevators is out of order 95% of the time. 2 out of 3 are down about 50%. We've even had all 3 down for weeks at a time. Not sure how anyone elderly or handicapped on the 16th floor survive. You pay monthly for an electronic locker system that doesn't work so, at any given time, 30+ packages are strewn about the hallway floor for anyone to take. While rent increased about 15% this year the quality has been cut in 1/2. We loved this place (see my original post below left for reference) and planned to stay for years. Definitely not anymore. ORIGINAL REVIEW (Left this, unedited, for reference/contrast) My wife and I couldn't be happier here. The amenities are top notch (rooftop pool is to die for). The clubhouse and even lobby are so nice I've held meetings with clients in them. Most importantly the staff is exceptional. From Ryan the manager to Stacey to Shawn in maintenance...everyone has been helpful, professional and accommodating. Great place to live!

Concierge called me just now about moving out. after explaining that i had been off lease for 6ish months he very rudely hung up. For the $$ i paid while living there.. these people should be nice all the time.

My vehicles have been vandalized, promises of at least a motion sensing light stay unfulfilled 3/4 of a year later, the security company doesn't do anything, their rent payment/autopay system is changed or broken every other month, leasing office is impossible to get ahold of, and much like the rest of Southern California the rent is over inflated for what you get.

Today, I had an appt for an in person tour, booked by Clint (who was very accommodating and confirmed the tour options prior to booking). When I arrived, there was a sign that said the office was closed, but that they offered virtual tours, self guided tours and in person tours (appt only). I stood outside with a mask on in 96 degrees waiting for my appt as their team just watched. Eventually someone came to do the door and said that they were not allowed to do in person tours (despite what I was told by corporate and the sign outside of their front door). I was then provided with a sticky note with an apartment to find. It's safe to say I won't be leasing here, there are plenty other apartments with better customer service. Once I arrived at those other complexes and told them about my experience, I was told I wasn't the only one that had that terrible encounter. And in fact that they have been doing in person tours. The apartments are very small, especially for the price.

I came to visit some friends and saw so many cockroaches in the common areas...would NOT wanna live here.

The apartment is unbearable. The doors and woods broke within couple months of moving in. The public parking is always packed. And they charge for everything. Make sure you read the contract carefully, no like you can stop them from charging you for whatever reason they come up though. Be aware of the hidden fees. Or stay away if you can.

WARNING: This place sells itself like its some fancy place worthy of the price and full of amenities--- FALSE!!! This place has a quick turn around of randoms & countless times I've heard some serious domestic situations echoing through the halls with no security showing up. Speaking of security-- what security? Honestly, the guards at the gate are far more of an inconvenience than a security measure. The back gate, where I enter to get to building 3, was broken and wide open for a month and when they FINALLY fixed it- no ones clickers worked and nearly 2 weeks later they still can't be bothered to fix it. When I tried to get them to reprogram the remotes they switched out my remotes & then neither the exterior gate worked and then the interior parking gate wouldn't work, so I was worse off than I was before it started! Not to mention, they can't even be bothered to put your name in the call box for your guests & it's been over a year since we've lived here- calling, emailing every month only to be met with no results, just excuses and avoidance. They FORCE you into Direct TV & then the service is HORRIBLE- you pay for all the bells and whistles and they just can't deliver, but you can't switch providers because of some deal they have with a 3rd party company *which charges you again and again for coming out to "fix" things that continue to malfunction- it's a total rip off. And they don't care-- management couldn't care less that they continuously don't live up to the stated perks of being here. Once you sign your lease, it's basically a fuck you, good luck attitude behind false polite smiles of incompetent people, who don't know the first thing about how to make this a safe and convenient residence that lives up to the list of perks you think you get for paying the price. Oh, and the WORST PART... They can come into your apartment whenever they want, to do whatever they want, whether your home or not, whether you agree to have something done on a day where you can be there-- NOPE. Just constant notes saying "Hey we're letting you know we're gonna bust into your apartment to do 'upgrades' *which you don't ever see* at such & such a date/time." PERIOD. They don't care about your schedule, your privacy, your security. They couldn't care less. Just give us your money & fuck you. OHHHH and did I mention the constant sound of sirens & vacuums that surround your every waking moment. Don't worry, that's free. Lastly, after not living up to the list of things you pay for, they raise your rent every year... more than the 5% allowed by law & ride your ass for months leading up to the lease being up, wanting you to commit to staying, or let them show off your apartment while your gone to potential new buyers. No one stays here for long because it's secretly a semi-shady environment with no consideration given by management to live up to their listed amenities.

They want to take you to court as soon as you miss one day after the 5th of each month, they overcharge for everything. The management woman Angel Vega was the only good thing there and she also left Maintenance guys are Great!!!

So I originally wrote a good review because an email said I could win $500 but that was as close to the truth as my original positive report. There have been so many issues that you just would not expect to happen at an expensive place like this. Rent will cost you at least $2,000 here, even if you have a roommate with all the extras they charge. My first month when I was trying to get acclimated, I was few days late on the rent and they charged me $150 late fee! I complained and they said there was nothing they can do. This is of course after the leasing agent promised me she would remind me that rent was due for the first few months. Which is the answer you can expect anytime they have the opportunity to bleed you for more money. In the past 24 hours my heat was busted, the hot water did not work, and my garage opener, which was replaced yesterday, stopped working. I called to see if I can get some money off for all of these problems but of course- "there in nothing we can do." The apartments are nice, but not that much better then any other place where rent is significantly less. The only redeeming quality is the Jacuzzi and the gym - both of which I had at my last place where I was paying hundreds of dollars less. You can spend your money better and you should. Don't be ensnared by the outside look of the place. It is a pig with lipstick.

I don't know what is happening with the ownership of management of this place, but it continues to go downhill. Everything is dirty and old. Rent is 1500, being raised to 1800 and for what?? The hallways stink, the laundry room is always dirty, the grounds are not kept up, there is garbage in the "pond" and around the trails. The apartments themselves are really run down and not kept up or maintained. The paint on cabinets are old and flaky, the bathrooms are really outdated. Also, there was no hot water for 2 days. I honestly have nothing positive to say about this place. It has turned into a horribly expensive crappy place to live.

Don't make the same mistake so many before you have made - including me. RENT IS OVERPRICED AND IGNORANT. This place is a dump, office staff are rude and absent, trash area is disgusting ALL the time, duck poop everywhere and no security. Concerns by management - ZERO.

DO NOT RENT HERE. The quality of life for residents has gone downhill since the new property manager took over. There is no longer a security guard (although they advertise that there is), the guest parking was taken away, the elevators are ...

To choose this complex for living was a big mistake! For paying not a cheap price for 1 bedroom apartment we are suffering from bugs all over our place for almost 6 months! Additional to that we have neighbors that have parties till 5 am twice a week with loud music, smoking weed and etc. stay away from this place!!!!!

There is a rodent problem. A large rodent problem. They also split water bill by apartment instead of person so if you live alone you have a ridiculous water bill. I am dreading the gas bill this month. The maintenance and security staff are friendly but the place needs to fix the rodent problem. For what you end up paying between rent, bills, laundry, and cable you could easily go to a significantly nicer apartment which is what I will be doing at first opportunity. Update. Still have a rodent problem. They don't do anything about it except plug holes so they can chew through my walls again. Update: I forgot to mention that the heating and cooling are building controlled which means that on this lovely 90 degree day we have heating and no cooling. My apartment has been below 78 all day.

I would give this place no stars if I could. I've been at this apartment for 5 months now and it has been absolutely terrible living here. I moved here excited for this next chapter and was I wrong. My first couple of months I had to deal with dog pee leaking from the patio above me. It took them 2 months to seal our patio after we had to clean dog pee every morning, and our brand new patio furniture getting on our chairs. I have a doctors note for a emotional service animal that they have denied multiple times and are asking for way too personal or information I'm comfortable of sharing. I find clothes in the trees at least once a week from the neighbors above. And it sits in the trees until I have to call for a service request to get them out of the trees. I've had guest over and they are shocked with what they see. This is a smoke free complex yet I find cigarette butts on my BBQ and patio furniture every single day. Every time I have a problem I have to walk down to the leasing office multiple times for them to fix it or acknowledge there doing something about it. The communication is terrible. I've never been so disappointed and ready for this lease to be over with. I question breaking my lease every day just so I can get out of this dump. Never been treated this way and never had this kind of terrible service. There's many other apartment complexes that are better maybe even cheaper. If you want any kind of advice DO NOT MOVE HERE!!

We would happily give this zero stars if possible. Owing to job circumstances, we had to sever our lease early. We paid our required lease break fee of $5,000 and to our horror the office made an error. They don't have our payment recorded and believe we are still on the hook for our lease- a sum of $18,000. The worst part is they are completely unreachable- they're not in the office, they don't answer email or voice mails. The property is beautiful- don't get me wrong. But for the horrifying experience we've had and for the legal issues that we are facing- THIS PROPERTY IS NOT WORTH LIVING AT

Nooo move!!!! I have actually lived in this place for 3 years now, it is messy, dirty, bad smell, everything is solved half way through, no root problem, hammer blows, floor drills and not to mention the elevators that never work properly and are new!!!! cockroaches everywhere, I was fumigating my apartment for 6 months, followers, the noises are horrible, you can hear the neighbors fighting and hammering all the time, it seems like Altesamos or carpenters live here, when you go to see where it's coming from, it's from below or above or to the sides everything communicates you listen to everything and they listen to you everything the walls are made of cardboard!!!! music, screams, parties on balconies until late, 2 days ago I had to go down three times to look for security because of screams and blows on the floor below, I managed to locate him after 2 months with this couple who fight to death and throw doors and other things at any time of the day should be more careful who they let enter or rent in the Condominium... humidity in the walls and in the air conditioning since it is central it throws all the dust from the constructions of the other apartments because Every time they move they remove the carpet with a clean drill at 7,8,9 in the morning including Saturdays, in order to make money they don't care about your peace of mind and privacy, every two months they have to come to me to remove the water in the ceiling of the closet in the room since the air conditioning installations are there and the leak was blocked!!! I already have a two and a half month old newborn baby, he can't sleep because of the noises. Now it's Friday, 09/06/2017 at 2,3,4 in the morning, the alarm went off 3 times and no one knows anything????something Which is normal when I didn't have the child, I honestly put this comment so you know that this place is a disaster, even though they want to help you, the problem always continues because they don't solve it at the root...(I repeat) everything is half done, that is, work for half, if they fix something halfway, if they put something in half and on top of that expensive luckily I have a month left and no more!!!! I dislike it so much that I moved to the north of south beach thanks to this community that tries to give their best but in the end everything remains the same or worse!!! I am not giving you a lawyer or a complaint for everything that has happened to me in this place since I am not that type of person and I always try to look for things in the right direction, carefully think about it more than twice to come because they are coming more construction and remodeling in this place and living like this, believe me, I wouldn't wish it on anyone!!!!...

Parked for less than 8hrs to visit a resident. I live 2hrs away. Car was towed in the morning. Literally stranded. The resident that lived there had no idea you needed a guest permit. I called Royal Crest and they said they sent out an email about guest passes? Resident never got one. Look out for the roaming tows in the middle of the night, during a pandemic. Royal Crest literally hired a towing company to tow vehicles parked in the middle of the night, like vultures. Makes me sick. The front office was closed, there was no way for me to get a guest pass. River Valley Towing, was also the worst experience I've ever dealt with.

Don't let the photos fool you. It's all a facade. It has 1.5 stars for a reason, don't do it to yourself. If you are looking for a quiet comfortable place to live in Edgewater, choose a different property. Here's a -short- list of my experience in 2 years here: - The building has a massive roach problem. Look at all the other recent reviews here. Once you sign, you are now sharing an apartment with a roach community. - The entire front of the building has a strong odor of dog poop. - There is constant smell of backed up garbage in the trash chutes. - If you're unlucky and get loud neighbors, you can hear them talking and hear their dogs pacing back and forth all night with the paper thin walls. - Your balcony, if you are unlucky enough to face Aria, will be forever filthy and unusable, coated with a film of dust/dirt from the loud fans located on the ground level. - There is mold and mildew in the units growing in the closets. They will not do anything about it and it poses a health risk. - They have plumbing issues and when a pipe bursts and floods your apartment, they will use an industrial area fan to blow into your unit from the hallway for days on end. - Staff constantly comes into your unit unannounced with no explanation and don't even have the decency to turn the lights off before they leave. - You will pay for the lights and water for the building at rates that increase whenever they see fit, in addition to your own FPL and water. These fees will cost more than your own monthly bills. I lived in a 1-bedroom apartment and paid $30 in FPL, but $50+ in "community electric" fees each month. Same with community water. And community tax. And convenience fees. And parking taxes. And other fees you can't dispute. Patrick will not explain why, but he will promise "it's another company that charges that -- I will look into it" and hopes you forget to follow up. Stay on him like a hound for any resolution, but expect him to give you the runaround. You will either pay them or you will pay them with a late fee attached because he will not respond. Contact me via PM and I can show you the invoices. - You will pay move-out fees of $500+ which is not outlined in the lease. - Patrick will purposely avoid you if he sees you in person because he is a childish and inept manager that is incapable of resolving tenant issues. - The lobby is renovated, but the remainder of the building is not. There is disgusting stained carpet on all tenant floors except pool level. Don't take my word for it -- ask for a tour and see for yourself. - After a few weeks when you realize you made a mistake moving in, you will be charged 4 months rent if you attempt to move out early, plus all community fees for months you didn't even live there. - You will wait 10-15 mins for the elevators daily because they are constantly out of service. - There is always piss in the elevators. - That said, there are homeless people that sleep around the front door. - The "automated" parking system works 2 days out of the week, but on the remaining days you will probably be late for work while you wait 15 mins for the cars in front of you to incessantly push the button and wait for a concierge that is never at the desk for assistance. - The visitor parking fees are astronomical. After 2 hours you will be paying $25. And $50 for a lost ticket. - After 2 years of living here, there is still constant construction ongoing and unkept promises of amenities. - Concierge is always rude, unhelpful and clueless and Patrick has been caught instructing them to call the police on tenants. - They will mistakenly tow your car without notice even if you are a paying resident. - When you move out, they will provide you with a list of fees you will be charged (only if you ask) after having been informed you won't be getting your deposit back. - Most of the fees are community fees from +3 months in arrears that you never agreed to. When you ask for an explanation, one will not be provided - They will not provide you with a move-out inspection.

1.they startiing less very quickly and have a lot of promise but 90% of this promises will not be true. 2.they have alot of fees on the monthly rent and even don't have explanation for that. 3. parking spots is the biggest problem i have ever seen. when start the less they told us you can have up to 4 spots for 4 car but after a month they gave us just two. and now we park two of out car outside of the bentree apartment.

Apart from my pleasant discussions with Erin and the office manager, whose name I have forgotten, the entire experience was poor. I did like the apartment and wanted to move asap. I was ready to start the application process right on the ...

Nice location, poor management.

If you plan to live here, consider getting an apartment with washer and dryer because they HARDLY are working on every single building. And they can't do a thing because a private company takes care of its maintance. I'm just waiting for my rental to end so I can move out, I'm sick of not being able to do my laundry here.

TERRIBLE. DONT SIGN A LEASE, FIND A BETTER PLACE. This place is going downhill fast. I really don't know where to start. Do I start with the fact that when I signed my lease that under security measures we had a security patrol, KEY FOB entry. Now in order to cut costs and corners they took away the patrol and security and added a sticker scanner with claws and an arm (previously you used a clicker to open your gate) a keypad to get into the building (used to just use a key fob) I am now forced to remember a six digit pin in order to get inside the building. Not only that but now I also have to put in this same pin to go up to the penthouse floor level to my apartment. It's funny because this was introduced as a security measure but anyone can literally enter the elevator and ride up with me because I usually come up from garage level. So anyone from Lobby or any other floor now has access as long as I already punched in my code. This of course brings about the other issue of being very uncomfortable while putting in your code around other people or asking them to turn away or trying not to put your code in at all!! They assume that this is safe and secure!? When I used to be able to just swipe my key fob especially with my hands full I am now forced to set everything down on the floor to be able to punch in the key code not once, but twice!! My vehicle UPass stickers to get into the complex wouldn't work and I had to had them redone several times! Now let's move on to the ridiculous smart locks they installed. I WAS LOCKED OUT OF MY APARTMENT AND IT TOOK MANAGEMENT 3.5 HOURS TO CUT MY LOCK OUT! Why? Because they were not smart enough to install keypads that actually had keys as a back up! So imagine me coming home and having a business trip planned the next morning and leaving myself enough time to shower and pack the night before, to be locked out until well after midnight and having to reschedule my trip due to this none sense that should have NEVER happened to any resident! My neighbors were very upset, imagine the noise from saws after 9pm. Imagine if you had stepped out for one moment to throw away trash and this happened to you? And your newborn baby was inside alone now and you cannot open the door because it's jammed? That's what I went through. Let's move onto the fact that service requests were being closed out without completion. How about the standing water in the garage breeding mosquitos? Or how about the burst pipe in building A that was pouring water over the electric car charger and charging water that was flowing right to my vehicle essentially ruining my paint from the splashes. Or the fire alarm that goes off on Lobby level of building B for hours or DAYS AT A TIME? What if a real fire happens and the residents think it's a fake one as usual? THATS A SAFETY HAZARD! THATS DANGEROUS AND ILLEGAL! I have called and written about these issues many times and I am sure I am one of the most hated residents in the community by management because I call them out on their shit. I pay $4,200 a month and expect to have better quality service. They keep cutting corners and making the living conditions worse for everyone around. I was told that the residents like the new system yet every resident I spoke to dislikes it and I am reading below many hate it here as well. Check your contracts people! What did you sign?! We didn't sign for keypads, we signed for key fobs and this is basically a bait and switch! I am carefully taking pictures of every thing and making a huge file with dates and incidents and names.

DO NOT RENT/LEASE!!! I got sick and was hospitalized twice this year and my dad died. I communicated all this to management and was late with several rental payments, even though I did pay and paid the late fees, they are refusing to renew my lease. They advertise this place as "homes", it is not your home, do not get comfortable, do not get sick. They will not renew your lease if you are late more than a few times, even if you have paid and paid late fees, even if you have a valid medical reason, even if you have a child who is in the school system, they don't care. They don't care about families or people, they only care about their business and the bottom line, the manager Susan told me this on the phone. It's not personal, it's business. Well it is personal, to ruin a life by making a family move. They would rather rent to six Indians who are squatting without furniture, than a hard working single parent who wants to make this place a home, but happened to have an unforeseen situation.

I can't rate them lower or I would have rated negative 5 stars. Totally unprofessional staff, I was completely ignored when I went to look at a couple of units for rent and was made to feel like a 2nd class citizen when I asked for assistance- would NEVER rent from them now. Had every intention of paying for a year in advance too as I am here from out of state for my job, sad.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

Don't sign a lease unless you're prepared to live here forever. Their "60 day notice" policy makes it impossible to sign a lease on a different place when you have the desire to leave due to constantly rising rents on the same apartments. At this point we're only staying because we're pretty much forced into it. They gave us the rent increase 4 days past the 60 day notice window, and then a few days to decide. So if we wanted to move, we could either take a chance of not having a place to live if we didn't find something else, or paying a huge "month to month" fine. Apartment is ok and amenities are fine, but owners are a giant corporation who don't care about residents. Ownership and management changes every couple months, so get used to dealing with new people who can only answer to the corporate owners who don't care.

I am giving this place one star because everything here is a scam. I live here for two years and they always seem to find a way to charge the residents for more. My rent for two rooms is $1840, and now I have to pay to get my own package (like the rent isn't high enough). In winter, this place take forever to be cleaned up and I have fell many times on the stairs because they did not put salt. I wish that if it is the case to charge this amount for this place at least give the residents some comfort.

The worst experience ever!!! Do not let beautiful outside views trick you. The vents are full of mold. I had problem to breathe and sneeze all the time i was in the apartment. Roaches are everywhere. Super noisy, drunk people. Hidden fees!!! You will never get your deposit back. Make sure you take all pictures before moving out. I will be suing them 100%.

This place deserves negative stars! Future tenants and current tenants, beware of them keeping your deposit and additional charges when you move out. They'll charge you for paint, cleaning apartment & carpet, no matter the condition you leave it in. A/Cs & water heaters that should've been replaced years ago so your power bill is sky high. Water heater in my unit was so bad that it would run out of hot water in minutes and an A/C that struggles to keep cool day or night. A few of the Maintenance people try, but overall full of excuses. If your choices are limited and have to move here, take pictures & videos before you move in & after. But even then they'll still find something to charge you on top of keeping your entire deposit.

The management is rude, the hidden fees they charge are ridiculous ($120+/month for garbage!?), the floors & walls are thin so it's noisy, the parking garages reek of garbage b/c the garbage rooms are gross, guest parking is difficult, the windows are only washed once per year so they are filthy, lot's of things were being stolen from the garage, the pool chairs are plastic & so uncomfortable they are unusable, the doors slam closed and have injured occupants (severely), the appliances are cheap so dishes were never cleaned fully BUT the guys who do maintenance are great and very responsive. Most people I know dislike living here.

It's a convenient location, the staff are friendly (for the most part), and the facilities are nice, absolutely zero issues there. However this place has a major affordability issue. Leasing prices will rapidly balloon if you live here for an extended period. Your monthly rent will easily increase by a couple hundred for each year you live here. In fact, this next year (2020) my monthly rent is set to increase by a whopping $500(!!!). An almost $1000 total increase in monthly rent in just 3 1/2 years! And they try to justify it by suddenly installing a bunch of high-tech features/upgrades into the units that, to be quite frank, were not at all necessary based on the already good quality of the units and buildings that already had secure entry. Also, unless you have a reserved parking space, parking has recently become a major issue, and it's an issue the complex created and exacerbated themselves by recently preventing people from using the ample amounts of street parking present around the buildings. Now the building parking lots are literally overflowing, meanwhile at any given point on any single day there is a *ton* of street parking that is going completely unused for fear of someone's car being towed. It makes absolutely zero sense. The only possible explanation is that the people in charge are being greedy and trying to make an extra buck off of an already expensive place to live by forcing people into the gated parking lots. Not to mention that there are extra spaces in the actual parking garages (which are cheaper than the outdoor carports for some reason) that go unused because those extra spots are reserved who people who "live in those actual connected buildings", regardless of if another tenant is willing and able to pay or not. Also, if you live in building six anywhere near the garbage shoot room, you will almost always get a garbage smell from the ventilation. There have been days where I literally could not turn on the air conditioning because it would make my place smell like garbage. So in a nutshell, the units are nice, the staff is pretty friendly for the most part, but this complex is literally undergoing real-time gentrification and pricing out their main demographic of students and postdocs. Unless you're rich (and even then, there are better places to spend your money) you're probably better served looking elsewhere for a long-term housing solution. Update: Remember how I talked about there is now no place to park because you aren't allowed to park on the street anymore? As a result, even if you pay for a reserved parking spot, people will still steal your spot. And on top of that, nobody actually goes around at night to check who's illegally parked in reserved spots. And if this happens after hours they tell you to call police dispatch. But as it turns out, the office that handles illegal parking closes BEFORE the leasing office even closes. So if someone steals your spots after hours you are SOL. Also people don't follow rules about wearing masks in amenity areas, despite them already having to send out one warning e-mail about people not following proper mask rules.

Experience was terrible. The back was always broken and open. They would break into cars on our side of the parking lot. The office staff would never pick up the calls you would have to go in person and when you went in person you would have to wait HOURS. The only good thing was the maintenance crew knew what they were doing. My A/C broke and it was broken for three days and with a new baby it was hell. They started up charging because of the new upgrades that we didn't even ask for, so ridiculous.

The only good things about this place are the location and lobby. I was kicked out of my first apartment because of renovations had to be done on the 10th floor, which I was given no prior indication of such a thing happening. Of course, this was technically in my contract, and I was lucky the building had another open apartment I could transfer to but if they didn't, I would have been out of luck and in a VERY bad situation. The place is FILLED with roaches. I called pest control multiple times. They flushed, set traps, and I cleaned my apartment thoroughly but there was a ridiculous amount of pests all over. The traps would pick up so many roaches there was a layer of them. And they would still be all over the kitchen and bathroom. I believe the air conditioning is linked to the water. So over the summer, when there are water piping issues that clearly management takes their time to fix, AC doesn't work. The amenities are old and faulty. My washing machine once broke down and it and the wall started leaking everywhere and for no reason other than it was old. The service request crew is timely and fast, but the only fix for this flooding was a big fan blowing for literally days and hoping it dried. If you still decide to stay here, they will nickel and dime you for everything. Make sure you mark EVERY single scuff or scratch you see in your place when you move in. Even the smallest little scratch the apartment has, they will charge you absurd painting charges upon move out. Make sure before you sign off on anything, you get all your keys, etc. I was told I would be getting 2 sets of keys, only got one, and never got the second even after asking for them repeatedly. Yet I still got charged for "missing keys" after move out. Keep track of every single thing!!

This was by far the WORST experience I have ever had as a renter in Northern Virginia. My original lease was not honored and I was switched to another unit on another floor one week before moving in. No phone call from the leasing office, just an email at 6pm on a Saturday when they were already closed and wouldn't open again until Tuesday. The Tuesday comes, no one answers the phone, no one replies to voicemails. None of my attempts to reach out to speak with someone were even acknowledged until I showed up in person with my lease in hand in the middle of my work day, 5 days after their nonchalant email to me. Save your money and stress and rent literally anywhere else but at this or ANY Air Communities property. They nickel and dime their tenants, their amenities are subpar to put it nicely, and their customer service is horrible. Price gauging, rude and loud residents, PAPER thin walls, and the leasing office will try to press even more money out of you when you move out. Stay far away.

Updated: 6/26/22 We stayed here for 2 years and 3 weeks in one bed room apt. Here is my detailed review. Pros: It's nice community in suburbs of Chicago at first sight. (1) Amenities (gym, bike room, swimming room, smart access and parcel pending) are descent, however equipments in Gym are old and non-maintained. (2) Rent price was reasonable in first year (Covid peak).(3) Urgent maintenance is excellent. (4) Housekeeping is excellent for cleaning. Cons: (1) although it's marketed as smoke-free community, you can find people smoking in and around. Good thing is that walls are thick so you don't have to breathe the smoke unless you are close to those ***. We are living in a lobby where such **** smokes weed fills the lobby and our unit with smoke. Biggest problem is the management which is lousy and don't want to act, despite alarming them repeatedly with in-person and emails. So if you are really looking for a community without smoke exposure to live in fresh and healthy air, THIS IS NOT FOR YOU. (2) parking is overpriced for quality. (3) Management is super tardy, sometimes no way to reach them despite making multiple attempts to call their number. They (Jessica and Laura) intentionally ignore your emails and do not reply repeatedly (4) Elevators are super slow, could have been better. (5) Our unit has electric coil cooktop which is really old and difficult to control the desired temp and extremely difficult to clean. (6) They dont allow to move-in or move-out on Sunday (as they dont have anyone to block the garage door or elevator). That's ridiculous thing I heard ever. (7) they dont have service elevators, so they are only two elevators per wing which are common for people/moving and quite small and super tardy. (8) they would charge you $250 admin fees, and then charge you for every little things from your security deposit at the end. (9) Count additional $80-90/mo for water, sewage, trash and service fees. that's more than you would expect in even Chicago area for one bed room apt. Overall, our experience was bad at the end. I'd NOT RECOMMEND THIS PLACE TO MY FRIENDS or RELATIVES. Important to note: THIS IS NOT SMOKE-FREE COMMUNITY AS IT IS ADVERTISED !!

This place has ridiculous policies. Don't let your friends come visit here unless you want their vehicles to be towed. Tons of parking but you aren't allowed to have guests without a parking permit. God forbid you have a friend watch your dog while you go out of town for a funeral and then their car gets towed and they can't pick you up from the airport. This place needs to me more accommodating for NORMAL living people.

It's a great view but all smoking mirrors. It's more of a hotel than apartment building. I would like to take this down another notch just because my closet fell four times since living here. My bathroom light hasnt worked in over a year after 10 request to get it fixed. I honestly recommend staying away.

I'll begin with the pros. . . . the location is great, the layout is super, and the maintenance staff is great and very responsive.... HOWEVER. . . In the 13 months that we resided at Hillmeade we had 3 different managers, armies of weird insects, brown recluse spiders, over 60 service requests for items that were breaking, broken, or generally in disrepair, and the move in condition of our apartment was in such disrepair that I submitted 3 pages of items needing to be corrected to even make the unit acceptable. In our 13 months we had an ac unit fail, ceiling come crashing down, doorknobs come off in our hands, fireplace tiles fall off the wall, not to mention 1/3 of my kitchen floor rotting out under the flooring, leaving us with plywood covering the gap which was a good 15 feet to the bare ground underneath the unit for 3 days until the flooring people could come back to finish the job. This "gated community" was only gated for about 3 days of our tenancy total, and then we got to pay 15 dollars per vehicle to park in non-assigned spaces if any were available. In the winter the lack of insulation was so severe you could use the under cabinets as extra cold storage, and expect to pay 350+ in heating costs per month to heat the place. The units are older, and things are constantly breaking down, as maintenance just can't possibly keep up with the demand from residents. Which brings us to the move out process. . . gave my required 60 day notice, never got the promised pre-move out walk through required by management until we were actually moving out, the luxor package company (that you HAVE to have if you want to get packages, no options here) tried to hit me for another $50 fee for the right to use the package lockers (was told this was a one time set up fee, not an annual fee) finally got that waived as we did not agree to this. Opted to pay the $140 cleaning fees, but think its pretty ballsy to charge a pro-rated fee to paint the ENTIRE unit for all months less than a 24 month lease, when usage was "normal expected wear and tear" at best, and there were still parts that were never painted after repair by their contractors. Utilities charges a $20 fee to set up and then hits you again for another $20 fee to close your utility account (again required and no other options) in addition to the $4.95 a month convenience fee you get added on. Attempted to have a conversation with the move out team via email regarding my concern for all of these excessive fees, only to basically be told "no adjustments will be made" and to "have a nice day". By the way, my move in form (MIMO) was either lost or never filed by the original leasing team, so there was no reference there either on move out. If you had any plans of seeing any of your deposit back, you can kiss those goodbye as well. Ended up owing an additional 85 dollars after the agreed upon cleaning fee, the pro-rated painting fee, and the excessive and unnecessary "convenience fees" from the utility company were assessed to my account. I would really like to be able to look back fondly on my experience with Aimco, and Hillmeade, but unfortunately I can't do that, nor would I recommend this community to anyone relocating to Nashville. While the entrance is certainly beautiful and serene looking, and our dealings with the other residents were always pleasant, that doesn't justify the cost of rent, parking fees, locker fees, just because fees, and the constant state of disrepair inside the units here.

I have a bad review to give this apartment when my lease is up. Not safe and do not trust signing a lease here.

DONT MOVE HERE. They will sell you a pretty picture but the truth hits you after you sign the contract. They force you to sign a 15 month deal for a reason. All cheap materials were used to remodel these apartments. Floors are impossible to keep up with and the kitchen counters are so cheap even a spoon with scratch it. The walls and windows are PAPER thin so you hear everything even with black out curtains. Maintenance guys are really nice but there are so many issues they are overwhelmed. There's been a leak in my living room when it rains since i moved in and they've attempted to repair it several times with no success. The patio area is poorly constructed so weeds and grass grow through the bricks adding an extra weeding job unless you want to live in a jungle. And the bricks are not sealed so they grow mold from all the Miami rain. Complex flood so if you live in the back you're doomed. They are pet friendly but the neighbors are all inconsiderate and leave their dogs in the patio area so barking is an all day event starting at day break. Don't even get me started on the duck infestation that they refuse to help with. The neighbors constantly feed the ducks so they keep coming back and poop all over the side walks and destroy the grass areas. Parking is an absolute nightmare. There's never any parking and no regulation of parking. They added visitor parking and ONE day towed cars but since then nothing. No matter how many times you try to report this nothing ever gets done. Moving out is an extra fun time too when they basically tell you to pay $350 to repaint the apartment when it was never changed from the original paint and in my move out contract it says it is not necessary and small decor holes would be taken care of. Their response "oh we know but that's wrong we have to have a meeting with aimco to change it". Not my problem and they shouldn't tell residents upon moving in that as long as they don't change the paint they won't be responsible for painting at the end of the lease.

Highly incompetent management team. Mailboxes get broken into frequently (at least twice within the last six months). Only benefits of this community are the grounds. I would not recommend this place to my friends, family, or those I am not fond of.

Because they enter without permission for maintenance.

The employees here do not know how to communicate with one another! I was told by one employee that there was no breed restrictions. I called again to confirm and another person said there were no breed restrictions. I go and make an app to look at the place and when I get there I was turned away because of course there are breed restrictions. Well looking at other reviews I guess it's a good thing that we got turned away but they all employees should really be on the same page and know what's going on.

Hidden mold in wall and air. And they didn't properly check or inform me of a test. Did it myself. Been rough since had to leave unsafe apartment.

Thanks God they broke the lease for us by renovating North Tower. We were deceived by their own leasing agent Gabriel who lied when telling us information about the apartment. He told us and wrote on a piece of paper all the fees, parking 80$ renters insurance 14$ Trash, sewer, water 25-35$!!!!!! Electricity and internet on our own Gym 60$ He wrote this 2x on two separate times we saw him. I have never paid sewer etc so I didn't have any suspicion about what their leasing agent Gabriel wrote. We signed the contract and there was no specific number but Gabriel did say many times it is 25-35$. We wanted to know what exactly are we gonna pay monthly. So imagine our surprise when we saw the bill for 184$ monthly. That made our monthly rent 1880$ instead of 1730$ which we signed up for. If we knew we would never sign the lease! We called and complained to management, Aimco, utilities providers but it is no one's fault. Gabriel has been avoiding us ever since we signed the lease. I can't believe we were lied to by their own agent. Watch out for every single sentence and make them sign whatever they say! The manager is not better either. She wanted me to take the apartment in South tower without seeing it or discussing the fees. Horrible experience! Run from Aimco and Flamingo, they have too many departments and nobody can help u or be accountable for anything. And if you really want to risk, do not go to agent Gabriel.

We picked this apartment because they said they have "playground " which is true but it's not THEIRS!!! It belongs to the daycare ! And we can't use it! Unless it's not school time!! They really mislead us when we signed the lease! There's dog poops everywhere and people smoking cigarettes while walking their dogs! They didn't seem to care about the rules here The community hot tubs are GROSS! Many time we wanna go use it and have to leave immediately because we saw bunch of hair floating in there! The water pressure in the house is sooo sloooowwww Only nice things here are maintenance guys They're ROCK!

DO NOT LIVE HERE!!!!!!!! This is the worst company I have EVER run across! they are sleazy, take advantage of the tenants and refuse to handle any issues so that they can "claim" that there have been no complaints. They sell this place advertising that it has all these ongoing services (bug control, hot water, trash etc.) not telling you that you will receive a EXTRA bill for these services. really with the over $2000 a month that you charge times however many hundred places you couldn't include the water and trash in the rent???? what a fucking joke! and then you charge for all parking and god forbid you want to know you have a spot when you come home, then you get to pay 4 times as much and they will park in your spot get upset at you for wanting to park in the spot that you pay for and then cover your car with the hardest water spots, that require 3 car washes to remove! Then because they are cheap they will change the carpet upstairs to hard wood floors so they do not have to replace the carpets, so now you can hear EVERY STEP and SOUND from upstairs! and I specifically asked about that prior to move in and was ASSURED that I was NOT GOING TO HEAR THE UPSTAIRS NEIGHBORS!!!!!!! yet, I could hear EVERYTHING! The leasing office is the worse, SO FAKE AND CONDESCENDING!!!! Anytime you need something they are RUDE! Apparently they just got some new office staff that have ZERO training in their jobs, because anyone with a brain would know that they way they are speaking to people is ABSOLUTELY UNACCEPTABLE!!!! Again, you can pay to have the creepy maintenance workers uniforms washed and delivered, but you cannot hire a manager that actually has experience and some education in the job???? The maintenance workers stare at you as they go by, NOT a smile or wave or even just ignoring me would be better than the creepy stares. Now they are trying to fix up the decaying buildings, so they are taking all the money that they scammed from the people who they tricked into living there and use the parking spots that they pay for workers! really the hired help needs to park in the complex! I have never met a company that put the hired help over the tenants! They also sell it as a clean air facility, but it is absolutely not! As long as the person is moving while smoking nothing is said, and hired workers are also allowed to smoke on the premises, because they don't live there???? like take makes it better!!! And don't expect to actually be able to walk on the sidewalks, dogs will shit there and it will be there until it rains hard enough to remove it, which means it will be there for at least a year and no one will take care of it!!! They will also use blowers to blow trash and dust into your patio on constant schedule a minimum of every other day. Then on top of that they will send threatening letters claiming that they will evict you if they do not agree with what you have chosen to have on your patio! really if you have more that 2 plants then you can be given 3 days to vacate the premises. Then to just solidify all the shady crap they pull, I cannot turn in my keys until the absolute last day on my lease so that they can send me a bill for water, and trash and bug maintenance when I had already vacated the property!!!!! Because that few extra dollars is that important!!!! they already have rent for a vacant apartment they need 8 days of water also!!!!! And they would rather have the apartments changed every year than actually try to keep tenants! for renewing all you get is your fees raised! rent will be a minimum of $100 more and parking will increase as well! So when you see the range in prices it is not because you are getting anything more or better, the longer you live there the more they charge you! and don't forget the fees on top of that! I would NEVER recommend this place to anyone, not even my worse enemy! That is how awful this place is!

If you like to step in dog droppings while walking your dog even though poop bags and disposal areas are available, consider living at Royal Crest Marlborough. If you enjoy trash littered streets and poor landscaping, consider moving into Royal Crest Marlborough. If you have fun shoveling snow to get your car out even though snow removal is included in your lease, please make Royal Crest Marlborough your next home. If you absolutely love being charged a minimum of $100 extra per month when renewing your lease not to mention all the ridiculous micro charges then Royal Crest Marlborough is the place for you!

I've lived at 3400 Avenue of the Arts for multiple years, but recent events when my lease is coming to an end have turned my experience into a nightmare. They slapped me with an $847.42 fee. The reason? I didn't give a 60-day move-out notice. They charge more than my daily rent for each day of delay--pure exploitation. To make it worse, they found a new tenant within two days, yet they're still forcing me to pay this extortionate fee. This isn't just unfair; it's downright brutal. If you are considering moving here, think twice. They will exploit you with hidden fees, offer zero support, and make your life difficult with their poor management practices.

These apartments are nice and they do offer leasing deals HOWEVER they will immediately start hammering residents with rent increase at the 1 year mark. 7-8% rent increase is common and they know you won't want to move again so soon, so they gouge you on it and then try to entice you to sign for TWO YEARS at the new high rate by giving you a couple bucks off one month's rent. It's a RACKET. DURING THE PANDEMIC they are still pursuing HUGE RENT HIKES, and claim they're "too busy" doing rent hikes to reconsider the rent hike they've sent. They are HORRIBLE CRIMINALS. When I get back I will post their actual names, as well as all the communications I've had with them about this.

I lived here for a decade. 2004 to 14. And I loved it. Pretty fairly priced, secure units that are actual lofts. Not luxury, but fun and cool. I loved being just steps from light rail, I had a great view and it was fun to have people over. The office staff was initially weird and not very nice but those people moved on and for many years I enjoyed a good relationship with the manager and agents and maintenance team. Fast forward to April of this year. We got a new manager, Clara, who Winnie told me was really great (just days before she was fired). Let's talk about Clara. Now in 2012, I started my lifelong dream of working for myself. So money wasn't as fast or as much as it had been. But I did ok. Occasionally I had been late where I never had in the past. But my plan of action was always to be upfront with the manager and let her know what my plan was, what the late fees were and the deadlines for them. Admittedly, it wasn't ideal, but it worked and I did the best I could.In May of this year I had a credit card payment come through and I used that money to pay my rent. The client had made a mistake and wanted to pay by check and cancelled the credit card payment without telling me. That money comes out of my account, right away. So rent bounced.I went to the office to speak to Clara and sat down with her, told her what had happened. She was very 'nice' in a sort of sanitized kind of way. Like someone with money treats a homeless person. She said she didn't deal with that anymore and that I had to deal with rent collections at Aimco corporate. So I called Chris, at Aimco corporate and he was really great initially. We went back and forth over a week and I told him what date I would have the money and he said he would call Clara to see if that was ok.Wait. Clara? I thought she didn't deal with that anymore. Yeah. I knew then something was up. I waited for him to get back to me like he said he would and he never did. So I called him up and he was suddenly a lot more confrontational than he had been and suggested that I 'cut my losses' or I would be evicted. I really couldn't believe that after a decade of living there, this was happening. Clara simply wouldn't say yes or no or this or that. She was completely washing her hands of it. Long story short, I was given a date I needed to be out. So I made other living arrangements as I had no choice. This was over 1 month's rent. When I called Clara to see about returning the key, she says "Well, the sheriff isn't scheduled to come out until tomorrow..."Are you kidding me? I live there for ten years and then move when asked to even though I felt it was hugely unfair and now you have the police ready to come and remove me physically from the building? She ended that conversation with "Be careful moving and take care of yourself". That was when I hung up on her.four days later I received all of the rent money that I owed plus enough for the next month and I'd have been ahead (or at least on time) going forward. Yeah. I used that to get a new place!Thanks, Clara! Throughout the whole ordeal, I realized this. And I feel silly that I didn't realize it earlier, but I had had such an amazing ten years there:Clara and Chris play 'good cop, bad cop'. One tells you to talk to the other, but nobody really cares about your situation or how to make it better. Clara, (you can tell just by looking at her. She hasn't had a new hairstyle for at least 30 years) is one of those people who is completely uninterested (because she's unable) to work outside of a set of rules. She has no capacity for interpretation, she has no ability to be creative and she has no passion for helping others or even suggesting where they might get help. All of the old staff was fired. I went in to bring Winnie some framed photos of the building as a gift for being so great over the years and that's when a very frazzled Clara came out and told me she 'no longer worked there'. It was a very ugly time. And because of them, I don't miss living there and I don't miss being downtown. I now have a yard for my dog and life has moved on.So my advice to you as a renter is, take your money elsewhere. Go and find a place where people care about their residents, where you can build a home and find friends and relationships that will serve you well for as long as you are there. The Bank and Boston is not that place. Rents are skyrocketing at the moment and buildings are full, but that always changes and you'll be able to find a place downtown that has ten times more amenities, is better secured and more modern and with people who really have a passion for what they do.People downtown used to ask me ALL THE TIME about where to live and I'd always recommend the Bank and Boston. I even took a couple of nice people up to let them see my place. Can't wait for that to happen! If you're considering it, please message me her

Very sad and disappointed. This place is very low quality and not worth the money at all. The kitchen cabinets are made out of cardboard!! Old Outdated Appliances, creepy staff. They just redid the broken parking lot and made the choice spots "RESERVED" and now they sit empty while we still pay for parking.

Overpriced and awful for tenants. Couldn't get reception in the apartment, so almost missed my move out. ...